276 to 300 of 365 Service Management Jobs in the UK excluding London

their discovery platform. Technical Consultancy Gather and document customer requirements through workshops and technical discussions. Advise customers on best practices for discovery, CMDB management, and ongoing operational processes. Identify opportunities to improve discovery coverage, automation, and data quality. Troubleshoot authentication, connectivity, and discovery issues across complex environments. Analyse discovery … partially discovered assets and improve overall estate coverage. Support CMDB audits and data validation activities to maintain high-quality asset information. Follow established IT service management processes, including Incident, Change, and Problem Management. Skills & Experience We're looking for someone who brings a combination of technical expertise, consultancy ...

regulated landscape. In this role, you will partner with senior leadership, oversee portfolios across multiple geographies and functions, and drive effective risk and control management practices. You will provide insightful analysis, constructive challenge, and strategic guidance to improve control effectiveness, embed risk culture, and support informed decision-making. … Responsibilities Lead risk and control management activities for Infrastructure , ensuring strong control design, monitoring, and assurance. Partner with senior management and stakeholders across businesses, functions, and geographies to embed a robust risk and control framework. Analyze risk and control data to identify trends, gaps, and opportunities for measurable ...

/Primarily Remote 3 months initially My client is an instantly recognisable consultancy who require a Programme Director to lead complex supplier exit and service transition programmes, ensuring continuity, effective knowledge transfer and rapid stabilisation for an end client within the Public Sector. Key Requirements: Programme Director-level experience … delivering complex insourcing, supplier exit, service mobilisation and transition programmes within large, regulated or mission-critical environments. Active SC & ideally NPPV3 Clearance. Proven experience being a trusted advisor who builds strong, credible relationships with senior stakeholders; able to influence, challenge constructively and guide decision-making in sensitive, high-risk ...

strategic and operational leadership role, driving a digital-first approach across infrastructure, cyber security, Microsoft 365, Azure, Dynamics 365, AI agents and care management systems. You will balance reactive IT service excellence with proactive digital transformation, ensuring secure, cost-effective and scalable technology that delivers measurable business value. … will: Own and deliver the Digital & IT strategy and operating model Modernise infrastructure, Microsoft 365, identity, Azure and device estate Establish strong, ITIL aligned service management foundations Strengthen security, compliance and data protection Lead implementation and optimisation of Dynamics 365 or similar business platforms Drive systems integration, automation ...

ISO27001. Manage and enhance cloud network security, including maintaining solution documentation, administering cybersecurity tools, and applying Zero Trust networking principles. Oversee vulnerability management and remediation, ensuring systems are patched and maintained in line with firm policies, while proactively managing cybersecurity risks. Configure, troubleshoot, and optimise network technologies, including dynamic … e.g., F5 or equivalent). Provide advanced technical support and troubleshooting, including resolution of server edge connectivity issues, while maintaining accurate records within IT Service Management tools. Implement proactive monitoring across systems and services, ensuring reliability, performance, and availability through appropriate tooling and processes. Collaborate with internal teams ...

operation of Palantir platforms and associated MLOps services, ensuring availability, performance and a strong user experience. Establish and run service management processes including incident, problem and change management, supported by clear documentation and runbooks. Define and embed standard MLOps patterns covering model development, deployment, monitoring and lifecycle …/CD, automation, monitoring and model governance. Experience working closely with security, risk and governance teams to evidence controls and support audits. Confident stakeholder management skills, able to balance delivery speed, cost and risk across technical and non technical teams. A service owner mindset with a focus ...

Dynamics 365 (D365) . The Role You'll play a critical role at the centre of technology operations, leading the end-to-end incident management process across business-critical systems. Key responsibilities include: Leading incident management across low, medium, and high-priority events Coordinating internal teams and third … across Dynamics 365 (D365) platforms Prioritising incidents based on business and patient impact Driving root cause analysis and implementing preventative measures Continuously improving incident management processes and documentation Monitoring incident trends and identifying recurring issues Providing clear communication to stakeholders, including senior leadership Ensuring best practice is followed across ...

support the delivery of IT services across the organisation. This role offers hands-on experience in end-user support, Microsoft 365, and IT service management within a structured, security-focused environment. Responsibilities: Provide first-line support to end users, resolving day-to-day technical issues Deliver support across … Microsoft 365 tools and services Work within an ITIL-aligned ITSM system to manage incidents and service requests Support user lifecycle processes (onboarding, movers, leavers) Maintain and manage IT assets, including device builds and tracking Ensure accurate documentation and ticket updates within ITSM tools What we’re looking ...

Line Service Engineer Isio's IT Service Desk team work diligently to support the company's 1,500+ employees across our 10 locations. The 2nd Line Service Desk Engineer will be responsible for dealing with queries and issues across Isio’s IT systems. To resolve technical issues … office, requiring 4 days a week in the office, and one day per week working from home. What does the role entail? Provide the Service Desk primary point of contact for users on-site at the Belfast office, along with on-site technical support. Support a growing user base ...

involved in the technical delivery of services. This role offers an excellent opportunity for an experienced Senior 3rd Line Engineer, Technical Team Lead, or Service Desk Supervisor looking to take the next step into management. You'll have the opportunity to develop your leadership skills whilst maintaining hands … involvement in complex technical escalations and service improvement initiatives. The Role Leading a team of 7 - 10 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting ...

signed off, youll move to a more flexible working pattern and benefit from a salary uplift to £28,374.97. About the Role As a Service Desk Analyst, youll be the first point of contact for colleagues across the business, supporting IT queries via phone, email and self-service. With … relevant internal teams or external partners, working closely with 1st and 2nd line colleagues to share knowledge and continuously improve the service. Our Service Desk supports over 450 Pet Care Centres and Vet Practices, along with our Support Offices and Distribution Centre, so youll be comfortable managing a high ...

grade assurance standards Identify, assess, and manage technical risks, dependencies, and system-level issues Operations & Through-Life Support Support systems through transition into live service and operational environments Diagnose and resolve complex system performance and reliability issues Provide technical input into change, incident, and problem management processe Stakeholder … Experience with cloud, hybrid, or distributed system architectures Exposure to secure, regulated, defence, or mission-critical environments Knowledge of systems engineering, enterprise architecture, or service management frameworks Experience working in Agile, DevOps, or iterative delivery environments Qualifications Degree (or equivalent experience) in Engineering, Computer Science, or a related ...

growth plans. Responsibilities include: Manage the day-to-day operation of the IT helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets where required, including … technical issues, ensuring timely resolution and clear communication with users and stakeholders. Implement and maintain helpdesk best practices, processes, policies, documentation standards, and service management procedures. Oversee support across Microsoft 365, Exchange Online, Azure AD/Entra ID, Azure infrastructure, Azure VPN, Intune, and endpoint management. Manage user ...

savings plans. Collaborate with Finance on forecasting and cost reviews. Cloud Capability Leadership Define and evolve the Cloud Delivery Roadmap. Maintain a Cloud Service Catalogue aligned to KPIs and SLAs. Embed continuous improvement across cloud and platform services. Stakeholder Engagement Collaborate with Architecture, Group Technology, Service Management ...

Line Service Engineer Isio's IT Service Desk team work diligently to support the company's 1,500+ employees across our 10 locations. The 2nd Line Service Desk Engineer will be responsible for dealing with queries and issues across Isios IT systems. To resolve technical issues escalated … office, requiring 4 days a week in the office, and one day per week working from home. What does the role entail? Provide the Service Desk primary point of contact for users on-site at the Belfast office, along with on-site technical support. Support a growing user base ...

Network Field Services Engineer, Preston Roc Technologies is seeking a highly motivated and customer-focused Network Field Service Engineer to join our dedicated on-site team in Preston. This is a hands-on, operational role responsible for maintaining and supporting our client's network infrastructure, ensuring contractual service … networking skills, enjoy solving technical challenges, and thrive in a customer-facing environment, we'd love to hear from you. As a Network Field Service Engineer, your responsibilities will include: Installing and commissioning network switches and associated infrastructure Configuring switching environments and network equipment Configuring and supporting Juniper Wireless ...

infrastructure and hybrid server environment. Ensure IT systems support current and future business requirements. Manage IT budgets, forecasting and cost control. Oversee IT risk management, disaster recovery and backup processes. Maintain network, data and communications security, including Cyber Essentials Plus accreditation. Provide second and third-line support across hardware … operating systems, software, telephony and printing. Manage Microsoft Azure, Microsoft 365 and associated cloud services. Maintain and develop the case management system, including workflows, forms and documentation. Produce reporting and data insights using SQL, Excel, audit logs and Power BI. Manage telephony systems and mobile communications. Lead and support ...

technical delivery of services. The Role Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point, you will … customer interactions to identify development opportunities. The ideal candidate Must have the following experience: Experience working in a HelpDesk Customer focused Has used Jira Service Management in a Helpdesk environment Able to manage and mentor junior staff Can triage and resolve L1/L2 tickets, and escalate ...

support Seasalt staff on our service desk with IT issues, including creation of support tickets, assigning tickets, following up on queries, responding to contact from end users, and updating and maintaining documentation, within specified SLA’s. Role Answering calls and emails from Seasalt colleagues regarding technical issues and logging … them into our IT Service Management tool Ensuring queries in the team mailbox are responded to in a timely fashion, and that the mailbox is well maintained and organised at all times Organising New Starter/Change/Leavers requests into our system, ensuring these are assigned correctly ...

Application Support (.Net/SQL) Hybrid/Marlow 3 days per week on site Up to 50K Our client provides enterprise-grade Field Service Management (FSM) platform, serving multi-vertical service operations across fire & security, facilities management, HVAC, medical devices, and MoD/defence supply chain ...

delivery partners to ensure project milestones are achieved. Engage with stakeholders across the business, providing regular progress updates and executive-level reporting. Drive change management initiatives, supporting user training, system adoption, and business readiness. Facilitate project meetings and workshops, ensuring teams remain focused on achieving key objectives. … will be an experienced Project Manager with a proven track record of delivering large-scale system implementation projects. You will possess strong stakeholder management skills, be comfortable managing external vendors, and have experience overseeing data migration, system integration, and testing activities. Excellent communication and presentation skills are essential, along ...

Centre supporting critical national security environments. This is an opportunity to work at the forefront of cyber defence, leading threat detection, incident response, vulnerability management, and continuous improvement of security monitoring capabilities. As a Senior SOC Analyst, you will play a key role in protecting complex enterprise environments through … management and optimisation of security tooling, threat detection, incident response, and forensic investigations. You will work closely with internal and external stakeholders to enhance SOC capabilities, improve security visibility, and strengthen cyber resilience. Key Responsibilities Maintain and optimise SOC Protect, Detect and Respond tooling. Configure, implement and support ...

existing applications align with identity, security, governance, and operational processes. Get ready to collaborate with various teams, including Microsoft 365, Cyber Security, and Service Operations, to deliver secure and supportable solutions! Key Responsibilities: Lead Application Integration: Oversee the technical onboarding of applications from design to BAU support. Secure Integrations … automation skills (PowerShell preferred). Desirable Qualifications: Relevant industry certifications (e.g., Microsoft Identity/Security/Azure fundamentals). ITIL v4 Foundation or equivalent service management certification. Experience with security frameworks like ISO27001 or Cyber Essentials Plus. If you're ready to take your career to the next ...

professional written communication skills able to document issues, investigations, and resolutions accurately Experience working with support or ticketing platforms (e.g. Hubspot, Zendesk, Jira Service Management, Freshdesk) Comfortable working cross-functionally with success, engineering and product teams Organised and self-directed, able to manage a queue of concurrent issues ...

Support Analyst | Application Support Salary: Up to £40,000 Location: Wolverhampton The Role Support and troubleshoot business-critical applications and ERP systems Manage incidents, service requests, problem investigations and change requests Work closely with users and stakeholders across multiple sites Create and maintain support documentation, process guides and knowledge … support processes and introduce more efficient ways of working Support system upgrades, migrations and post-implementation activities Ensure support requests are managed within agreed service levels What We're Looking For Experience in an Application Support, ERP Support or Systems Support role Knowledge of ERP systems, ideally Microsoft Dynamics ...