251 to 275 of 370 Service Management Jobs in the UK excluding London

. Produced technical documentation, architecture diagrams, governance models, and operational runbooks. Collaborated with internal stakeholders and third-party suppliers to deliver infrastructure projects and service improvements. Provided architectural guidance for infrastructure changes, cloud adoption, and technology roadmaps. Supported disaster recovery planning, backup strategies, business continuity, and infrastructure resilience initiatives. … Administration Active Directory & Azure AD SSO, MFA, RBAC, SAML, LDAP PowerShell Scripting Networking (Firewalls, Routing, Subnets, VPNs) Disaster Recovery & Business Continuity IT Infrastructure Architecture Service Management & Change Control Agile & ITIL Environments Technical Documentation & Knowledge Management Certifications (Desirable) Microsoft Azure Administrator (AZ-104) Microsoft Azure Solutions Architect ...

creation of security design documents and architecture artefacts - Interfaces with the relevant Design Authorities, providing security guidance to teams. - Ensure consideration of asset management and data security best practice in relation to NIS regulations. - Drive the adoption of secure designs, patterns and best practices. - Keeps abreast of the latest … DevOps. - Good knowledge and understanding of the IT lifecycle and experience of the business and its suite of applications. - Knowledge and experience of Service Management/ITIL to ensure the operational service is maintained and managed effectively and efficiently. - Understanding of release management tools, version control ...

technical leadership for desktops, laptops, mobile devices, Microsoft 365, and associated EUC technologies. Act as the senior escalation point for complex technical incidents and service requests. Lead the evaluation, design, and implementation of new EUC technologies and solutions. Develop and maintain technical standards, documentation, and best practices. Mentor … members, promoting knowledge sharing and continuous improvement. Collaborate with IT teams and stakeholders to deliver integrated, secure, and user focused solutions. Identify opportunities for service improvement, automation, and operational efficiency. Ensure compliance with security policies, regulatory requirements, and industry standards. Essential Skills & Experience Strong technical expertise in End User ...

technical leadership for desktops, laptops, mobile devices, Microsoft 365, and associated EUC technologies. Act as the senior escalation point for complex technical incidents and service requests. Lead the evaluation, design, and implementation of new EUC technologies and solutions. Develop and maintain technical standards, documentation, and best practices. Mentor … members, promoting knowledge sharing and continuous improvement. Collaborate with IT teams and stakeholders to deliver integrated, secure, and user focused solutions. Identify opportunities for service improvement, automation, and operational efficiency. Ensure compliance with security policies, regulatory requirements, and industry standards. Essential Skills & Experience Strong technical expertise in End User ...

accountable for developing and enhancing core IT technology, orchestrating all parties involved in the delivery of products and services, maintaining quality standards and making service performance visible. Accountabilities/Responsibilities Lead establishment and deployment of an environment for developing, continually improving, and securely operating applications. Lead, and have overall … financial efficiency. Lead coordination of application versioning and deploy, maintain & change, and retire lifecycle for all applications across. Own, manage and maintain the Application Service Catalogue. Liaise with architects to identify and agree upgrades and rationalisation opportunities for applications across. Liaise with the testing team to ensure that applications ...

Service Tooling Analyst (Maternity Cover) Location: East Leake (Loughborough) OR Elland (West Yorkshire) Hours: 36.25 hours per week At Saint Gobain UK & Ireland we are looking for a Service Tooling Analyst to join our Digital & IT team on a 14-month maternity cover contract. This is an exciting … tools. Working closely with both IT teams and business stakeholders, you'll be the go-to expert for low-code development, workflow automation, and service tooling improvements. Saint-Gobain UK & Ireland,is a global leader in light and sustainable construction. Together, we're focused on creating innovative solutions that ...

modern enterprise environment, gaining exposure to cloud, virtualisation, monitoring, and critical infrastructure operations. You'll play a key role in monitoring, incident management, backup validation, patching support, and infrastructure administration across both Azure and on-premise platforms. The Role Monitor and manage infrastructure alerts across cloud and on-premise … troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles ...

successful in this role You will have proven experience testing enterprise IT platforms and a strong understanding of structured testing approaches within service-focused environments. You will be detail-oriented, organised, and confident communicating findings clearly to a range of stakeholders. Essential qualifications include: - Proven experience as a Manual … Tester or QA Analyst on enterprise systems - Strong ability to write clear, structured test cases and defect reports - Experience using test and defect management tools (e.g. Jira, Azure DevOps) - Knowledge of ITIL 4 concepts and service management environments - Experience using documentation tools such as Confluence or SharePoint ...

contribute to strategic initiatives while also being a trusted point of contact for day-to-day technical support, system stability, cybersecurity and service delivery. About Browne At Browne, we are engineering with purpose. We're a leading UK contractor working in the water and civil engineering sectors, delivering projects … such as Entra/Azure AD Experience delivering hands-on troubleshooting and user support across multiple systems and locations Understanding of cybersecurity principles, identity management and data protection, with exposure to frameworks such as Cyber Essentials Plus, CIS or NIST Familiarity with IT service management practices (e.g. ...

range of retail technology and digital projects across multiple brands and platforms. This involves project coordination, sensor based interactive technology implementation, digital content management and technical knowledge for multiple clients across the Outform group. Job Title : Technology Project Manager Reporting to : Technology Director Location: Fleet, Hampshire or Oxford Street … checks, adaptations, and implementation within CMS. Maintain and optimize the digital estate across multiple brands. Generate reports on connectivity, user engagement, and analytics. Technology Service Management Diagnose and resolve technical faults across hardware and software. Liaise with partners and vendors to ensure service continuity. Conduct on-site ...

Lead a team of technical engineers in a 24x7x365 technical network and compute environment providing supervision and management. Manage fault ticket administration and jeopardy management to maintain SLAs. Produce and analyse fault ticket performance reports to drive improvements. Host, lead, and oversee technical bridges with customers to resolve faults … hours support. Facilitate cross-team liaison, acting as primary point of contact. Oversee engineer bookings, resource allocation, and scheduling. Supervise email inbox management, ensuring efficient and professional responses. Direct creation and deployment of Microsoft Forms for operational workflows. Conduct and lead business continuity reviews and tests for operational resilience. ...

Leader Lancashire Constabulary is seeking a skilled and motivated ICT Applications Officer Team Leader to lead a team responsible for the support, development and management of critical business applications. This role is based at Hutton Headquarters. You will combine strong technical understanding with effective leadership, ensuring application services … organisational priorities. Key Responsibilities: As the ICT Applications Officer Team Leader, you will be responsible for a team of ICT Application Officers and Service Management with our third-party suppliers. Using your IT & Service skills, developing your knowledge of the products, and experience of service delivery ...

Swedish family-owned corporate group, Axel Johnson. Our IT team of about 100 professionals delivers a range of services, including Cybersecurity, Client and Network Management, Business Intelligence, and much more, to support and drive the group's success. The role: You will join a team of s even … will be involved in planning and improving systems and services . Responsibilities : Provide comprehensive IT support across Europe, tackling OS, Office 365, access management, and cybersecurity issues. Efficiently address incoming incidents and requests in the Jira Service Management system . Own your ticket queue with proactive follow ...

Your new company This organisation operates at the heart of UK defence infrastructure, delivering large-scale facilities management, construction and transformation programmes across key military sites in the South of England. Working in partnership with central government, they are responsible for the delivery and ongoing management … business to support both operational performance and future innovation. It combines technical leadership, shaping secure, scalable solutions while maintaining a strong focus on service quality and reliability.Working closely with both business stakeholders and the wider IT function. There is a strong emphasis on influencing technical direction, challenging vendors ...

managed services Strong VMware, Azure, Windows Server, and Linux expertise Experience with enterprise backup and disaster recovery solutions Proven technical leadership and major incident management experience Knowledge of ITIL service management and change control Scripting and automation experience (PowerShell and/or similar) Why Join? Join ...

Professional Services Operations Analyst at Proactis Are you ready to shape how operational excellence drives scalable service delivery in a global SaaS business? We're hiring a Professional Services Operations Analyst to join our newly formed PS Operations team at Proactis . This is a high-impact role where … design and optimise processes, manage documentation standards, and deliver continuous improvement initiatives that enable consistent, data-driven service delivery across our global client base. The Business Proactis is a leading Source-to-Pay software provider helping mid-market organisations streamline procurement and finance operations. With a strong footprint across ...

Application Support (.Net/SQL) Hybrid/Marlow 3 days per week on site Up to 50K Our client provides enterprise-grade Field Service Management (FSM) platform, serving multi-vertical service operations across fire security, facilities management, HVAC, medical devices, and MoD/defence supply chain ...

integration Comfortable managing multiple projects concurrently in a fast-paced environment Experience working with cross-functional stakeholders (Legal, HR, Finance, etc.) Solid vendor management experience Strong documentation skills (plans, budgets, risks, timelines) Strong stakeholder management Nice to Have Exposure to Microsoft tech stack (365, Azure, Windows Server) Knowledge … ITIL/service management frameworks Awareness of architecture frameworks (TOGAF) Certifications such as PRINCE2, PMP, AZ-900, MS-900 Experience in digital transformation/hybrid cloud environments The role is offering up to £65,000, with only one day a week required on site in central Manchester. ...

growing internal IT team based in Leeds. You will provide technical support to users across multiple UK sites, taking ownership of incidents and service requests escalated from the 1st Line Support team. The role will involve troubleshooting a broad range of Microsoft, infrastructure, networking and end-user technology issues. … cloud or project-based roles. Key Responsibilities Provide 2nd line technical support to users across multiple UK locations. Take ownership of escalated incidents and service requests through to resolution. Troubleshoot Windows 10 and Windows 11 desktop and laptop issues. Administer Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive. ...

with building the road map and strategy for our group Digital platforms Supporting the testing teams when applications are being tested. Working knowledge of service management to help with understanding the impact a project can have on BAU service teams. Were looking for someone who has 3+ … experience in gathering, analysing, and documenting business and functional requirements for technology solutions. Good understanding of the software development life cycle Knowledge of workflow management tools such as JIRA The ability to effectively communicate project progress, risks, issues, and decisions to relevant stakeholders. Clear documentation skills Good Stakeholder Management ...

Service Desk Analyst | £150 | Inside IR35 PAYE | 3 Months | Onsite/Hybrid We’re recruiting for a Service Desk Analyst for a 3-Month contract role. This position will be vital in supporting our clients Self-Service Password Reset rollout. This position is determined as Inside IR35 … weeks, with flexibility on Hybrid working 1-2 days per week following training. Key Requirements Confident following documented processes and procedures to resolve common service desk queries Strong and verbal communication skills when assisting users with password reset issues Accurate ticket logging and updating within service management ...

Managing backup, recovery, and disaster recovery processes Supporting incidents and troubleshooting platform issues Performing maintenance, patching, upgrades, and change activities Working within ITIL-led service management processes Improving documentation, standards, and operational procedures Supporting security, compliance, and platform resilience initiatives Working closely with wider infrastructure, cloud, and managed … supporting production database platforms in live operational environments Knowledge of backup, recovery, high availability, and disaster recovery principles Understanding of performance monitoring and capacity management Experience working within managed services, support, or service-led environments Familiarity with ITIL processes and change management A methodical troubleshooting approach ...

Managing backup, recovery, and disaster recovery processes Supporting incidents and troubleshooting platform issues Performing maintenance, patching, upgrades, and change activities Working within ITIL-led service management processes Improving documentation, standards, and operational procedures Supporting security, compliance, and platform resilience initiatives Working closely with wider infrastructure, cloud, and managed … supporting production database platforms in live operational environments Knowledge of backup, recovery, high availability, and disaster recovery principles Understanding of performance monitoring and capacity management Experience working within managed services, support, or service-led environments Familiarity with ITIL processes and change management A methodical troubleshooting approach ...

join our ICT team. Adding to the wealth of knowledge already within the team. Main duties of the job The ideal candidate will understand service needs and business impact, proactively supporting issue resolution, and responding at pace to demands in the live environment. The main duties is to participate … provision of an effective, efficient and high quality technical support service for BSMHFT staff ensuring that all support calls regarding ICT technical issues and infrastructure are recorded and dealt with in a timely and efficient manner in accordance with ICT services standards. About us Welcome to Birmingham and Solihull ...

security. Oversee user account lifecycle processes such as onboarding, role modifications, and offboarding. Implement, monitor, and enhance cybersecurity controls, including endpoint protection, patch management, and incident response protocols. Conduct backups and recovery tests using Veeam solutions, maintaining disaster recovery plans to ensure business continuity. Support network infrastructure including … with Microsoft 365 administration and cybersecurity best practices. Familiarity with backup and disaster recovery technologies such as Veeam. Experience working within ticketing systems and service management frameworks. Excellent troubleshooting, communication, and organisational skills. Desirable Skills & Qualifications: Experience with VMware ESXi, vCenter, and endpoint management tools such ...