251 to 275 of 413 Service Management Jobs in the UK excluding London

Service Operations Coordinator Basingstoke – office based with occasional homeworking £30K to £35K per annum Due to continued growth my client is seeking a Service Operations Coordinator to join the team. Working within a collaborative team, you'll play a key role in ensuring operational processes run efficiently, customer … commitments are met and service information remains accurate. The position offers genuine scope for progression, with opportunities to take ownership of new responsibilities and contribute to improving processes as the business continues to grow. You will: Manage maintenance agreements, service contracts and renewal schedules. Ensure customer renewals ...

Defining the business case and Project scope and ensuring the project remains aligned to its agreed objectives and budget. Lead end-to-end project management of the migration of network services from On-Premise Data Centres into Equinix co-location hubs. Develop and maintain project plans, timelines, risk logs … forecasting. Work with Business Analysts to validate and manage requirements, dependencies, and change impacts. Manage Partner engagement with Verizon and HCL, as required. Support Service Enablement and User Adoption functions to manage the service transition planning and business readiness. Identify and manage risks, issues, and interdependencies throughout ...

teams Ensure robust traceability from requirements through to design, configuration, testing and acceptance Govern deployment readiness, cutover planning and phased rollout execution Protect customer service, operational continuity and business performance during implementation Lead, Influence and Inspire This role requires a highly credible leader capable of bringing together senior stakeholders … business and technical workstreams, suppliers and rollout phases Strong background in solution assurance, systems integration, data migration and deployment readiness Demonstrated expertise in stakeholder management, governance and executive reporting Experience leading systems integrators, software vendors and delivery partners to agreed outcomes and quality standards Highly Desirable ERP-enabled transformation ...

Deputy Director of IT to play a pivotal role in shaping the future of technology services.This is far more than a traditional infrastructure or service delivery role. You'll lead the IT Support and Infrastructure functions, drive service improvement, strengthen cyber resilience, and help deliver a modern digital … genuine ownership of technology operations. The Opportunity Reporting into the Director of Technology Innovation & Development, you'll take responsibility for end-to-end IT service delivery, ensuring technology services are reliable, secure and user-focused. You'll lead experienced technical teams while championing best practice across service management ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will … establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective ...

shape and deliver technology strategy that supports organisational objectives. Your new role Lead infrastructure, network and cyber security teams, ensuring high levels of service performance and availability. Drive operational excellence across data centre, network, security and endpoint technology services. Champion Agile and ITIL best practices across service delivery … support functions. Manage major incidents, service improvements and technology roadmaps. Oversee supplier relationships, contracts and service performance. Manage budgets, resources and technology investments. Collaborate with business leaders to align technology services with organisational needs. What you'll need to succeed Proven leadership experience across infrastructure, networking and cyber ...

server connectivity with customers and relevant third parties. Provision and configure customer onboarding environments, including the creation and setup of virtual servers required for service delivery. Carry out basic networking and connectivity tasks to enable secure communication between customer servers, VPN connections, and GreensafeIT infrastructure. Produce and maintain clear … VMware, Hyper-V, Azure, AWS, or similar technologies aligned to enterprise infrastructure. Working knowledge of Windows Server administration, including installation, patching, user access management, permissions, and core service configuration. Solid understanding of networking fundamentals, including IP addressing, subnets, DNS, routing, gateways, ports, VPN connectivity, and certificate usage ...

system technologies, networking, monitoring tools, and processes. A solid operational background paired with analytical thinking, problem-solving, and decision-making skills. Understanding of Service Management practises (e.g., change and release management) and risk/issue management, preferably with ITIL processes and tools. Awareness of mechanical … electrical infrastructure within Data Centres or Building Management Systems is a plus! Qualifications Essential: Relevant experience and technical know-how. Preferred: A degree in Computer Science or a related field, or equivalent education and experience. ITIL qualifications and familiarity with Wintel, BMX, Unix, and RHEL are also desirable. What ...

control and pace to high-profile programme delivery, ensuring smooth transitions and operational readiness throughout the programme lifecycle. What You'll Be Doing Integration Management Lead the planning and coordination of end-to-end integration activities across multiple systems and workstreams. Manage dependencies between technical, business and supplier teams. … Drive business and technical readiness assessments. Lead cutover governance, rehearsals and deployment planning activities. Manage command-and-control activities during go-live events. Hypercare & Service Transition Coordinate hypercare planning and execution following deployment. Manage prioritisation and resolution of post go-live issues. Monitor stabilisation activities and service performance. ...

Server administration. Active Directory, Group Policy, DNS, and DHCP administration. PowerShell scripting and automation. VMware vSphere and/or Microsoft Hyper-V. Windows patch management and OS lifecycle management. Server build, deployment, and operational acceptance processes. Monitoring and troubleshooting enterprise environments. Security hardening and vulnerability remediation. Experience with Microsoft … Endpoint Configuration Manager (SCCM/MECM) and Windows update technologies is desirable. Professional Skills Excellent problem-solving and analytical abilities. Strong communication and stakeholder management skills. Ability to work independently and within agile delivery teams. Experience operating within ITIL-based service management environments. Strong documentation and knowledge ...

Your new company A well-established multi-site public sector organisation is seeking an experienced Service Delivery Manager. The organisation are in the early stages of delivering their digital strategy and are looking for an experienced Service Delivery Manager to help them deliver their core business objectives. Your … roleAs the Service Delivery Manager, you will provide strategic and technical leadership across the organisation's technology estate. You will take ownership of the technical architecture, infrastructure, and critical systems, ensuring they are secure, resilient, and aligned to operational and organisational objectives. You will be responsible for defining ...

summary Act as a first point of contact for IT support requests via phone, email and facetoface. Take ownership of incidents and service requests, resolving issues within agreed timeframes. Diagnose and troubleshoot hardware, software and system faults. Escalate complex issues appropriately whilst maintaining accountability. Deploy authorised software and manage … user accounts across multiple platforms. Contribute to IT projects and service improvements. Work collaboratively with thirdparty managed service providers. Participate in shift and oncall rotas. Main duties of the job As an IT Operations Engineer , youll be a key part of the team responsible for keeping our digital ...

related issues, you will play a key role in maintaining business-critical systems, supporting end users both remotely and on-site, and ensuring service levels are met. You will also have the opportunity to contribute to infrastructure improvements, security initiatives, and automation projects. Training and mentoring will be provided … system-related issues. Liaise with third-party suppliers and external stakeholders to investigate and resolve technical issues. Manage endpoint devices, including policy deployment, configuration management, application deployment, and Windows imaging. Support and administer cloud-based environments, including Azure Active Directory and virtual endpoints. Perform patch management and vulnerability ...

Tech Purchase About the role The Systems Analyst is a key member of the IT and Security Operations Team, responsible for delivering excellent customer service and maximising First Contact Resolution (FCR) across all IT and security-related support requests. Acting as the primary point of contact for colleagues … role ensures incidents and service requests are resolved efficiently or triaged appropriately to the Digital Workplace Engineers (DWEs) and Security Engineer, maintaining high service standards and minimising disruption to business operations.Duties will include:- Support and monitor digital workplace technologies, including endpoint devices, Microsoft 365, Azure services, SaaS platforms ...

Tech Purchase About the role The Systems Analyst is a key member of the IT and Security Operations Team, responsible for delivering excellent customer service and maximising First Contact Resolution (FCR) across all IT and security-related support requests. Acting as the primary point of contact for colleagues … role ensures incidents and service requests are resolved efficiently or triaged appropriately to the Digital Workplace Engineers (DWEs) and Security Engineer, maintaining high service standards and minimising disruption to business operations. Duties will include: - Support and monitor digital workplace technologies, including endpoint devices, Microsoft 365, Azure services, SaaS ...

Responsibilities Own the delivery and continuous improvement of digital capabilities supporting air vehicle concept and configuration development. Lead the deployment, optimisation, and lifecycle management of 3D CAD, aerodynamic analysis, and configuration management environments. Develop product roadmaps, delivery plans, and prioritised backlogs aligned with engineering and programme objectives. Support … enterprise systems. Capture, challenge, and consolidate requirements from engineering teams and stakeholders. Drive adoption of new digital tools and processes through training, change management, and effective stakeholder engagement. Establish appropriate data models, naming conventions, metadata standards, and access controls. Coordinate delivery across internal teams, suppliers, and system integrators. Monitor ...

administering Microsoft 365, including Entra ID, Exchange Online and licensing. Experience supporting Google Workspace, including user and group administration. Knowledge of identity and access management principles. Experience supporting Windows and Apple hardware environments. Familiarity with mobile device management (MDM) platforms. Experience using IT service management … requests, troubleshooting issues, managing escalations where appropriate and providing both remote and in-person support. You'll oversee account provisioning and deprovisioning, user access management, hardware deployment, software licensing and asset management.The IT Systems Administrator will also play an important role in security administration, supporting activities such as multi ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent ...

Doing As a 2nd Line Software Support Engineer, you'll be one of the key points of contact for escalated software support incidents and service requests. Your responsibilities will include: Investigating, diagnosing, and resolving complex software-related issues. Managing incidents escalated from 1st Line Support. Providing support across multiple … with product, development, infrastructure, and third-party support teams. Escalating incidents to 3rd Line Support where necessary. Evaluating recurring incidents and contributing to Problem Management activities. Maintaining accurate records and updates within support management systems. Delivering excellent customer service throughout the support lifecycle. What We're Looking ...

that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Description: Role Title: Vulnerability Management Consultant Location: Inverness or Preston, 5 days onsite Duration: 31/03/2027 Pay rate: £581 per day all inc. (PAYE through umbrella … Must hold an active SC clearance. Role Description: About the role you're considering The Vulnerability Management Consultant operates within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment, supporting the governance and coordination of vulnerability management activities across suppliers. The role assists in ensuring vulnerabilities ...

processes, deliver technology enhancements and maximise the value of existing systems. This is a hands-on leadership role combining solution design, application ownership, supplier management and technical delivery. What you'll be doing Lead the ongoing development and optimisation of enterprise business applications. Partner with stakeholders to understand business … commercial environment and be comfortable working with both business stakeholders and technical teams. We're particularly interested in candidates with experience in: Enterprise application management ERP, CRM and digital commerce platforms Systems integration and application architecture Business intelligence and reporting solutions Data governance and information management Vendor ...

computing. With an international customer base and a strong engineering heritage, the business is continuing to invest in its European support capability and customer service operations. This is a customer-focused technical role responsible for providing first and second-line product support, coordinating the complete RMA lifecycle and carrying … test equipment including oscilloscopes, multimeters, logic analysers and spectrum analysers Work from schematics, engineering drawings, manufacturing documentation and test procedures Maintain accurate repair records, service reports and customer documentation Liaise with engineering, manufacturing and quality teams to investigate product issues and implement corrective actions Support root cause investigations ...

Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Maintain and update support … documentation and resolution logs Ensure business continuity through prompt issue management Provide user support across the organisation in line with SLAs Support the design and enhancement of PowerApps solutions to meet business needs Assist in maintaining and developing Power BI dashboards to provide actionable insights Collaborate with internal teams ...

Senior Manager/Director - Information Systems & Technology The organisation Cobalt is partnering with a major global real estate investment and asset management organisation with a strong UK presence to appoint a Senior Manager/IT Director to its London operation. This is a senior technology leadership opportunity with … leadership across application services, end-user support and London-based corporate IT network and systems resources. The role combines technology leadership with oversight of service delivery, projects and infrastructure. Responsibilities will include: Leading the team responsible for Entrata application services, covering availability, performance, upgrades, incidents and vendor relationships. Leading ...