301 to 325 of 369 Service Management Jobs in the UK excluding London

existing applications align with identity, security, governance, and operational processes. Get ready to collaborate with various teams, including Microsoft 365, Cyber Security, and Service Operations, to deliver secure and supportable solutions! Key Responsibilities: Lead Application Integration: Oversee the technical onboarding of applications from design to BAU support. Secure Integrations … automation skills (PowerShell preferred). Desirable Qualifications: Relevant industry certifications (e.g., Microsoft Identity/Security/Azure fundamentals). ITIL v4 Foundation or equivalent service management certification. Experience with security frameworks like ISO27001 or Cyber Essentials Plus. If you're ready to take your career to the next ...

professional written communication skills able to document issues, investigations, and resolutions accurately Experience working with support or ticketing platforms (e.g. Hubspot, Zendesk, Jira Service Management, Freshdesk) Comfortable working cross-functionally with success, engineering and product teams Organised and self-directed, able to manage a queue of concurrent issues ...

Support Analyst | Application Support Salary: Up to £40,000 Location: Wolverhampton The Role Support and troubleshoot business-critical applications and ERP systems Manage incidents, service requests, problem investigations and change requests Work closely with users and stakeholders across multiple sites Create and maintain support documentation, process guides and knowledge … support processes and introduce more efficient ways of working Support system upgrades, migrations and post-implementation activities Ensure support requests are managed within agreed service levels What We're Looking For Experience in an Application Support, ERP Support or Systems Support role Knowledge of ERP systems, ideally Microsoft Dynamics ...

secure, repeatable and scalable network solutions. Configure, implement and test network services and infrastructure. Support wider system integration and testing activities. Work closely with Service Management teams to investigate and resolve technical issues. Participate in technical workshops and stakeholder meetings, presenting and justifying proposed solutions where required. Provide … knowledge transfer to support operational teams. Contribute to strategic network infrastructure planning and continuous improvement initiatives. Monitor network performance and analyse traffic to maintain service reliability, security and operational effectiveness. Essential Skills & Experience Demonstrable network engineering experience operating at CCNP level or above . Strong network monitoring and traffic ...

Second Line IT Support Technician. The role will be responsible for providing advanced technical assistance to end users, supporting the resolution of incidents and service requests escalated from the first line support team. This role requires a solid understanding of IT systems, outstanding problem-solving abilities, and the capacity … customer satisfaction. As a 2nd Line IT Support Technician your role will include: · Respond to and resolve basic and complex technical incidents and service requests from users, ensuring timely and effective solutions. · Diagnose and troubleshoot hardware, software, network, and system issues, both remotely and on-site as required. · Install ...

platforms. Monitor platform performance using monitoring and alerting tools, proactively identifying potential issues before they impact users. Log, track, prioritise, and manage incidents and service requests through the call logging/ticketing system. Escalate complex issues to appropriate technical teams while maintaining ownership and communication throughout the resolution process. … upgrades, and maintenance activities. Maintain accurate documentation, knowledge base articles, and support procedures. Work collaboratively with development, infrastructure, data, and product teams to ensure service excellence. You will be a motivated and analytical support professional with a passion for problem-solving and delivering excellent customer service. Essential Skills & Experience ...

resource allocation, and scheduling Conduct and lead business continuity reviews and tests for operational resilience Oversee and support the AILS (Acceptance In to Live Service) process Host, lead, and oversee technical bridges with customers to resolve faults, including out-of-hours support Lead a team of network engineers … bring? Proven engineering or operational team leadership experience -ideally in a Cisco environment Strong organisational and multitasking skills Understanding of fault ticketing systems and service operations Advanced Microsoft 365 proficiency, especially Outlook and Forms Calm under pressure; adept at leading incident resolution in customer settings ITIL or service ...

difficult cases and emerging tech, fosters a learning culture. Engineering Improvement & Automation (15%) - Analyses trends, drives automation and tooling to reduce incidents and improve service quality. Technology Evaluation & Implementation (10%) - Assesses new tools/platforms, leads technical design for rollouts aligned with standards and security. Standards, Documentation & Governance … practice guides, ensures compliance, supports governance/assurance. Stakeholder Collaboration & Projects (10%) - Partners with other IT teams, represents EUC in projects and change initiatives. Service Insight & Reporting (5%) - Tracks performance/risks and reports to leadership. What you'll need to succeed Directs others on technical tasks; strong written ...

difficult cases and emerging tech, fosters a learning culture. Engineering Improvement & Automation (15%) - Analyses trends, drives automation and tooling to reduce incidents and improve service quality. Technology Evaluation & Implementation (10%) - Assesses new tools/platforms, leads technical design for rollouts aligned with standards and security. Standards, Documentation & Governance … practice guides, ensures compliance, supports governance/assurance. Stakeholder Collaboration & Projects (10%) - Partners with other IT teams, represents EUC in projects and change initiatives. Service Insight & Reporting (5%) - Tracks performance/risks and reports to leadership. What you'll need to succeed Directs others on technical tasks; strong written ...

critical incidents appropriately, maintaining operational continuity Manage your workload proactively while contributing effectively within a small, collaborative team Deliver a high standard of customer service, building trust and strong relationships with internal users Ensure compliance with IT policies, standards, and relevant internal and external regulations Execute tasks in line … strategies to support overall organisational goals Provide guidance and support to colleagues by sharing knowledge and monitoring task progress without formal line management responsibility Work model: onsite from our Stonehouse location {#LI-onsite} Qualifications for the Role Strong experience in C# and .NET development, including Webforms, WinForms ...

collaborative environment that includes both civilian and military professionals. What you'll be doing: Deliver and support Synthetic Test Environment and Analysis Tools Service (STEATS) capabilities in line with NCSISS requirements. Work under the guidance of the Project Manager to ensure consistent delivery of products and advice. Implement strategies … position STEATS offerings to meet evolving customer needs. Contribute to system integration testing, requirements management, and technical assurance processes. Apply distributed simulation standards such as DIS, HLA, and DDS. Analyse computer network architectures and protocols, utilising tools like Wireshark. Collaborate effectively within multi-disciplinary teams to develop, test ...

collaborative environment that includes both civilian and military professionals. What you'll be doing: * Deliver and support Synthetic Test Environment and Analysis Tools Service (STEATS) capabilities in line with NCSISS requirements. * Work under the guidance of the Project Manager to ensure consistent delivery of products and advice. * Implement strategies … position STEATS offerings to meet evolving customer needs. * Contribute to system integration testing, requirements management, and technical assurance processes. * Apply distributed simulation standards such as DIS, HLA, and DDS. * Analyse computer network architectures and protocols, utilising tools like Wireshark. * Collaborate effectively within multi-disciplinary teams to develop, test ...

RATE - £200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale.The 2nd Line Contractor will be part of the team who picks up and resolves … escalated incidents and service requests and those requiring advanced troubleshooting and resolution. SHIFTS: The shift pattern is based on a 7-week rotation. Within this, you'll be expected to work 4 normal shifts (8-5), 1 late shift (10-7) and 2 weekend shifts ...

growing Employee Experience and HR practice. This role is focused on client advisory and delivery ownership, helping organisations transform their employee and enterprise service experiences. You will play a critical role in enabling the HR organisation by delivering ServiceNow solutions and supporting large scale HR transformations and programmes with … HRSD, CIS ITSM or other ServiceNow certifications completed, in progress or part of your development plan. • Experience supporting ServiceNow, HR technology, employee experience, enterprise service management or digital transformation projects through business process improvement, requirements gathering, solution workshops, testing, change or rollout activities. • A good understanding ...

Planning team. You'll support the planning and delivery of IT installations across our depots and offices, while also helping manage network issues and service requests to keep everything running smoothly. What you'll be doing Planning and coordinating IT installation projects across 900+ depots and central sites Supporting … delivery of 100+ projects annually (new depots, relocations, and refits) Managing incidents and service requests for depot networks and telephony, ensuring SLAs are met Coordinating with internal stakeholders and third-party suppliers/engineers to deliver projects on time Providing technical support and guidance to engineers during installations Monitoring ...

technically capable people who don’t need micromanaging Bonus + pension + flexible working What you’ll own and lead: End-to-end management of 2nd-line data platform support — from incidents to root cause prevention Oversight of core platforms: Snowflake, Power BI, Alteryx, Power Platform, and APIs … agree support models for dashboards, APIs and key data services Own P1 response and act as service owner for critical data systems Improve release/change processes and lead production readiness across teams Coach a self-sufficient team and drive smarter monitoring and alerting What you’ll bring: Solid ...

with orchestration tools or data platforms. Exposure to DevOps practices and automation. Experience with Linux environments. Experience in secure or regulated environments. Familiarity with service management tools (e.g. Jira, Confluence). ...

establishment of cyber profession standards with HR/L&D.Timely access to SL stakeholders, systems, repositories, and tooling (e.g., policy library, LMS, phishing platform, service management/SIEM, PMO data). Availability of policy owners and project managers for reviews and attestations. SL will provide required clearances, facilities ...

Service Applications Consultant Rate: £400-£450/day (Outside IR35) Length: 1 - 3 Months (short term, with potential extension) Location: Harrogate (remote/hybrid) Overview We are looking for a hands-on Service Delivery/Business Applications Consultant to support the stabilisation and improvement of our Business Systems … articles * Define and improve the Business Systems support operating model * Support implementation of a single support gateway * Improve and standardise ITSM processes (Jira/Service Management) * Review and document JML (Joiner/Mover/Leaver) processes * Support post-migration/transition stabilisation activities * Document vendor onboarding and support ...

experience developing and managing project roadmaps, delivery plans, and workstreams. Experience producing and implementing Disaster Recovery policies, frameworks, plans, and governance processes. Excellent stakeholder management skills with the ability to engage and influence senior business and technology stakeholders. Experience working alongside Risk, Technology, Infrastructure, and Service Management … Experience working within complex environments involving multiple applications, services, suppliers, and business functions. Strong experience managing and coordinating activities across third-party vendors and service providers. Ability to challenge, coordinate and drive delivery across multiple teams while maintaining project momentum. Excellent documentation, reporting, and communication skills. Able to work ...

root cause analysis on problems. You will also build, configure and operate Data Centre technologies across live, DR and test environments, support IT change management processes, and monitor infrastructure to identify and act on performance improvements. Key Responsibilities Support the operation and maintenance of the IT infrastructure Deliver … problems, including root cause analysis and delivery of solutions Operate data network infrastructure, including WAN, Wi-Fi and cyber security solutions Support IT change management processes to protect the live estate Develop and maintain standards and specifications for new network deployments Monitor and optimise infrastructure performance Contribute ...

technologies. You'll be supporting hardware, software, Microsoft 365 and line of business systems, working in a structured environment with a strong focus on service delivery and user experience. The 1st/2nd Line Support Engineer will manage tickets end-to-end, troubleshoot effectively and work closely with … responsibilities: Provide day-to-day support as a 1st/2nd Line Support Engineer across hardware and software Manage and prioritise tickets through the service management system Troubleshoot issues across Windows 11 and Microsoft 365 Support line of business applications Install, configure and maintain devices and user equipment ...

support teams.Experience in responding to customer engagements, and private/public sector bids and proposals.Experience in Telecommunication and connectivity systems, including enterprise networking and service provider environments.Knowledge of cloud or hosted technologies and how they integrate into wider solutions.Understanding of cyber security principles, including secure by design and risk … awareness.Awareness of operational service management systems, including lifecycle considerations.Ability to create clear bid documents, proposals and recommendations.Awareness of architecture governance, standards and compliance requirements.Ability to problem solve, identify risks, dependencies and impacts within a solution.Strong communication skills, with the ability to explain technical ideas clearly.Desirable Skills/ExperienceExperience ...

Salary: £30,000 Hours: 37.5 hours per week The Role As an Engineer, you provide high-quality onsite technical support, contribute to infrastructure and service improvement projects, and act as the first technical escalation point for complex hardware and software issues. You maintain a professional, customer focused approach … Experience: Proven ability to deliver high-quality technical support, resolving a wide range of faults, queries, and incidents in a timely manner. Strong customer service focus, with the ability to communicate confidently, professionally, and effectively with customers, colleagues, and stakeholders. Experience managing and prioritising workloads to meet SLAs, KPIs ...

Sales or Customer Service. Key Responsibilities Solution & Process Design Lead end-to-end process discovery across the commercial lifecycle: Opportunity → Quote → Order → Fulfilment → Billing → Service Design and optimise the product catalogue, pricing models, and quoting processes within Dynamics 365 Sales Ensure alignment and integration between Dynamics 365 Sales … processes across CRM and ERP Strong knowledge of Business Central modules, including: Finance Sales & Purchasing Inventory & Warehousing Projects/Jobs/Resource billing Service Management Experience designing and supporting CRM–ERP integrations (D365 Sales & BC) Strong capability in: Functional design and documentation Process improvement and standardisation Stakeholder engagement ...