1,051 to 1,075 of 1,620 Service Management Jobs in the UK

Quartzenterprises in London is seeking a Head of Service Delivery for a 12-15 month FTC to oversee IT service delivery across multiple regions. You will establish service management processes, align ITIL practices, and drive continuous improvement to meet SLAs and client expectations. The role requires … strong leadership, excellent stakeholder communication, and a customer-centric mindset to mentor a high-performing team and ensure consistent service quality. #J-18808-Ljbffr ...

platforms, tools, and processes across EMEA. Provide technical leadership across enterprise networking, Wi‐Fi, and firewall technologies. Establish and maintain infrastructure standards, governance, and service excellence. Improve security, resilience, performance, and cost efficiency across the infrastructure estate. Support strategic initiatives including cloud adoption, disaster recovery, and infrastructure modernisation. Evaluate … ideally Palo Alto Networks Experience delivering infrastructure standardisation and transformation programmes. Strong understanding of hybrid cloud environments and modern infrastructure operations. Knowledge of ITIL service management principles and operational best practice. Experience managing vendors, budgets, and service performance. Excellent communication, stakeholder management, and change leadership skills. ...

Support Analyst, Service Desk, 1st line, COR7684 A 1st line Support Analyst opportunity has arisen with a well-regarded professional services organisation, offering a varied and hands-on role within a friendly, collaborative IT team. Could this be the role that takes your technical support career to the next … business applications, while keeping accurate records and ensuring users are kept informed throughout. You'll also carry out user administration, device provisioning, and access management, contribute to IT projects and rollouts, and flag any potential security concerns promptly. Escalation to second-line teams where needed will be handled professionally ...

identify priorities and areas of improvement Collect and analyse data to generate actionable insights and comprehensive reports Manage the interactions with the internal technical service team Collaborate in the implementation of service and construction measures to improve operational efficiency Coordinate with external companies to ensure high quality … timely execution of tasks Proactively share your expertise and insights to elevate the team’s knowledge and performance Facilitate seamless collaboration between the technical service team, parent company and management Create and implement maintenance processes Provide support to project managers Requirements Degree in electrical engineering, software engineering ...

Lead Engineer to join them on a permanent basis. In this role you will take responsibility or the strategic direction, lifecycle management and ongoing performance of our Product Lifecycle Management (PLM) systems. Responsibilities: Support and drive the effective use of PLM systems across the business. Take technical ownership … operational support. Identify, assess and manage technical and operational risks associated with PLM solutions. Manage third-party suppliers and Group IT resources, ensuring agreed Service Level Agreements (SLAs) are achieved or exceeded. Support User Acceptance Testing (UAT) and successful business deployment of new releases. Contribute to budget management ...

Lead Engineer to join them on a permanent basis. In this role you will take responsibility or the strategic direction, lifecycle management and ongoing performance of our Product Lifecycle Management (PLM) systems. Responsibilities: Support and drive the effective use of PLM systems across the business. Take technical ownership … operational support. Identify, assess and manage technical and operational risks associated with PLM solutions. Manage third-party suppliers and Group IT resources, ensuring agreed Service Level Agreements (SLAs) are achieved or exceeded. Support User Acceptance Testing (UAT) and successful business deployment of new releases. Contribute to budget management ...

with the customer's business outcomes. Key Responsibilities1. Deal & Solution Architecture LeadershipLead the architecture of complex, multi‐tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization. Translate high‐level business requirements into integrated technical, service, and commercial solution frameworks. Govern solution integrity across … customer discovery sessions, and deep‐dive technical/operational interviews.4. Financial & Commercial ArchitectureShape pricing models including T&M, Fixed Price, Outcome‐based, or Managed Service constructs. Ensure commercial solutions reflect risk‐adjusted costing, transition/run budgets, and margin expectations. Challenge cost inputs, optimise delivery models (onshore/nearshore ...

Wealth Management UK LLP in London is seeking a Service Delivery Analyst on a 12-month FTC to lead ITIL-aligned service management and governance. You will chair the Change Advisory Board, act as Major Incident Manager when required, and drive process improvements across incident, problem … change and access management. You will collaborate with the LGT Group to streamline operations, support audits, and enhance service quality for internal and external stakeholders. #J-18808-Ljbffr ...

expert support for business-critical applications across production and test environments. Investigate, troubleshoot, and resolve complex incidents and problems, minimizing business impact and ensuring service continuity. Support application releases and deployments into test and production environments. Collaborate closely with developers, infrastructure teams, and business stakeholders to ensure smooth service delivery. Respond to business and operational requests within agreed service levels. Assess the production impact of large-scale changes and contribute to implementation planning. Participate in disaster recovery testing, production site switches, and operational readiness activities. Develop and enhance scripts, automation tools, and support processes to improve operational ...

work, and technical proposals. Ensure solutions meet requirements for security, availability, performance, resilience, compliance, and cost efficiency. Collaborate with sales, consulting, project delivery, service management, and engineering teams. Provide technical leadership throughout the solution lifecycle, from pre-sales and design through to implementation and transition into service. Support … monitoring, and governance. Experience with cloud migration, infrastructure modernisation, disaster recovery, and hybrid cloud architecture. Good knowledge of cloud security principles, identity and access management, data protection, and compliance requirements. Experience creating architecture documentation, technical designs, solution proposals, and implementation plans. Understanding of networking, virtualisation, operating systems, databases, APIs ...

maintenance Operational support of platform services (e.g. PAM, PKI, cross-domain solutions) in live environments Platform administration including patching, upgrades, configuration, and account management Monitoring, alerting, and incident response for platform services Incident and problem management, including troubleshooting and root cause analysis Networking concepts (TCP/… operational tasks (PowerShell, Bash, Python, or similar) Knowledge of cyber security controls and accreditation requirements Experience supporting systems across the engineering lifecycle (transition into service, run, and improvement) Delivery within secure/enterprise/defence environments Desirable: Experience supporting platforms such as CyberArk (PAM), PKI services, or cross-domain ...

Borders and Trade (B&T) business area. Job Description The Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services from the generation of Trade Statistics to the administration of Customs and Excise duties. This … level security clearance. Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible ...

Borders and Trade (B&T) business area. Job Description The Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services from the generation of Trade Statistics to the administration of Customs and Excise duties. This … level security clearance. Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible ...

Borders and Trade (B&T) business area. Job Description The Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services from the generation of Trade Statistics to the administration of Customs and Excise duties. This … level security clearance. Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible ...

Borders and Trade (B&T) business area. Job Description The Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services from the generation of Trade Statistics to the administration of Customs and Excise duties. This … level security clearance. Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible ...

maintenance* Operational support of platform services (e.g. PAM, PKI, cross-domain solutions) in live environments* Platform administration including patching, upgrades, configuration, and account management* Monitoring, alerting, and incident response for platform services* Incident and problem management, including troubleshooting and root cause analysis* Networking concepts (TCP/… operational tasks (PowerShell, Bash, Python, or similar)* Knowledge of cyber security controls and accreditation requirements* Experience supporting systems across the engineering lifecycle (transition into service, run, and improvement)* Delivery within secure/enterprise/defence environments## ## Desirable:* Experience supporting platforms such as CyberArk (PAM), PKI services, or cross ...

will enjoy problem-solving, building relationships with stakeholders, and finding practical solutions to business challenges. You will have: Experience in an Application Support, Service Desk, Systems Administration, or Business Systems Support role. Experience supporting ERP systems or other business-critical applications. Strong analytical and troubleshooting skills with the ability … Microsoft Office applications, including Excel, PowerPoint, and SharePoint. Desirable skills include: Experience supporting COINS ERP or similar enterprise platforms. Knowledge of user access management, integrations, upgrades, and ERP administration. Experience using SysAid, JIRA, or comparable IT service management tools. Job Offer Salary ranging from ...

possible and ensuring solutions are properly implemented. Escalating complex incidents to the 2nd Line team where appropriate. Maintaining accurate documentation and following structured IT service management processes. Working within agreed change, security and compliance procedures. Contributing to the ongoing IT transformation programme. The expectation is simple … Understand the problem, find the cause and fix it properly. About You We're looking for someone who combines technical ability with excellent customer service . You'll ideally have experience in an IT support environment where you have been responsible for diagnosing and resolving issues rather than simply ...

Location: London – Onsite (5 days a week) I’m currently recruiting for a Senior IT Service Desk Engineer to join an established Technology team, providing advanced technical support to staff, students and professors. This is a great opportunity for an experienced Service Desk professional who enjoys solving complex … projects. Extensive Microsoft 365, Teams and desktop support experience Strong knowledge of cloud, mobile, Apple Mac and business technologies Experience working within structured IT Service Management environments Strong Active Directory, Group Policy, Azure and Intune knowledge Experience with Azure Backup, Sophos Central, SCCM and PowerShell Experience with Asimut ...

security into Defence bids and programmes. Infrastructure & Architecture - simplifying and modernising a complex legacy estate. Applications & ERP - driving major application and ERP transformation. IT Service Delivery - establishing stronger service management, KPIs and operational discipline. Technology Strategy - creating a roadmap aligned to ambitious international growth. IT/… cyber, security and customer requirements. Experience operating in complex, federated or multi-division organisations. Broad IT leadership capability across cyber, infrastructure, applications, architecture and service delivery. A track record of delivering technology transformation and modernisation. Strong commercial and stakeholder management skills, with the credibility to influence at senior ...

Hunter Bond in London is seeking a senior Service Integration Manager to own end-to-end service outcomes across multiple suppliers and regions. You will drive governance, issue resolution and service improvements while coordinating across teams and providers. The role requires ITIL and multi-vendor service management experience, preferably in Financial Services, with excellent communication and stakeholder management. #J-18808-Ljbffr ...

implementation planning Undertake and document site surveys, technical audits and readiness assessments Support new customer onboarding and technology transitions, ensuring smooth handover to service operations Audit and document client infrastructure and maintain configuration records Develop best-practice documentation, knowledge base articles and technical runbooks Provide solution designs and technical … Mentor and support engineers on complex project deliveries and technical escalations Stay current with industry developments, emerging technologies and vendor certifications Work with account management, pre-sales and service teams to ensure a seamless customer experience Requirements Proven experience in a support, infrastructure or solutions delivery role Excellent ...

technical designs for modern enterprise‐scale applications, utilising or defining effective patterns and technologies show ownership of designs and their evolution and transition into service have an excellent working knowledge of software development, programming languages, modelling languages and methodologies and know how to apply them identify and adhere … many of our projects. It will be valuable (and essential for some contractor roles) if you are familiar with these activities and concepts: the Service Manual Agile delivery phases Service Assessments A solid understanding of the benefit of user‐centred design and understanding accessibility standards Good understanding ...

reference architecture of established patterns, principles and guidelinesContribute to the development of the Security Practice skills and capabilities to ensure consistent high quality of service delivery and expertise. Active coaching and mentoring of junior members of the teamContribute to the development of collateral to support Security Consulting … market's propositions and service offerings. Contribute to the development and presentation of compelling client proposals collaborating with teams across our business. Contribute to documented Information Security Management Plans which incorporate Regulatory, Legal and Compliance in relation to applicable security policies. Standards and guidelinesContribute to the identification ...

lead a small team of engineers delivering and supporting secure IT systems for one of our key customer contracts. This isnt a traditional service-management role. Youll combine technical leadership, people management and hands-on engineering, taking ownership of delivery while remaining close enough to the technology … line support capability Experience with system design, integration and implementation Experience leading, mentoring or providing technical direction to other engineers Strong customer and stakeholder management skills Ability to prioritise technical work and make sound decisions around risk, security and delivery Willingness and eligibility to undertake Developed Vetting (DV) longer ...