1,076 to 1,100 of 1,627 Service Management Jobs in the UK

implementation planning Undertake and document site surveys, technical audits and readiness assessments Support new customer onboarding and technology transitions, ensuring smooth handover to service operations Audit and document client infrastructure and maintain configuration records Develop best-practice documentation, knowledge base articles and technical runbooks Provide solution designs and technical … Mentor and support engineers on complex project deliveries and technical escalations Stay current with industry developments, emerging technologies and vendor certifications Work with account management, pre-sales and service teams to ensure a seamless customer experience Requirements Proven experience in a support, infrastructure or solutions delivery role Excellent ...

technical designs for modern enterprise‐scale applications, utilising or defining effective patterns and technologies show ownership of designs and their evolution and transition into service have an excellent working knowledge of software development, programming languages, modelling languages and methodologies and know how to apply them identify and adhere … many of our projects. It will be valuable (and essential for some contractor roles) if you are familiar with these activities and concepts: the Service Manual Agile delivery phases Service Assessments A solid understanding of the benefit of user‐centred design and understanding accessibility standards Good understanding ...

reference architecture of established patterns, principles and guidelinesContribute to the development of the Security Practice skills and capabilities to ensure consistent high quality of service delivery and expertise. Active coaching and mentoring of junior members of the teamContribute to the development of collateral to support Security Consulting … market's propositions and service offerings. Contribute to the development and presentation of compelling client proposals collaborating with teams across our business. Contribute to documented Information Security Management Plans which incorporate Regulatory, Legal and Compliance in relation to applicable security policies. Standards and guidelinesContribute to the identification ...

lead a small team of engineers delivering and supporting secure IT systems for one of our key customer contracts. This isnt a traditional service-management role. Youll combine technical leadership, people management and hands-on engineering, taking ownership of delivery while remaining close enough to the technology … line support capability Experience with system design, integration and implementation Experience leading, mentoring or providing technical direction to other engineers Strong customer and stakeholder management skills Ability to prioritise technical work and make sound decisions around risk, security and delivery Willingness and eligibility to undertake Developed Vetting (DV) longer ...

working with a leading global banking organisation to recruit an experienced IBM Tivoli Netcool Omnibus (NOI) SME to join their monitoring and event management function. This is a key technical role responsible for the availability, stability, performance and operational effectiveness of a mission-critical monitoring estate supporting a large … Impact and WebGUI , driving improvements across monitoring, alerting, event correlation, automation and observability. You will work closely with infrastructure, network, middleware, application, cloud and service management teams to ensure effective monitoring coverage. Key Responsibilities Design, implement and maintain event monitoring, alerting, correlation, suppression, enrichment and automation rules. Manage ...

working with a leading global banking organisation to recruit an experienced IBM Tivoli Netcool Omnibus (NOI) SME to join their monitoring and event management function. This is a key technical role responsible for the availability, stability, performance and operational effectiveness of a mission-critical monitoring estate supporting a large … Impact and WebGUI , driving improvements across monitoring, alerting, event correlation, automation and observability. You will work closely with infrastructure, network, middleware, application, cloud and service management teams to ensure effective monitoring coverage. Key Responsibilities Design, implement and maintain event monitoring, alerting, correlation, suppression, enrichment and automation rules. Manage ...

working with a leading global banking organisation to recruit an experienced IBM Tivoli Netcool Omnibus (NOI) SME to join their monitoring and event management function. This is a key technical role responsible for the availability, stability, performance and operational effectiveness of a mission-critical monitoring estate supporting a large … Impact and WebGUI , driving improvements across monitoring, alerting, event correlation, automation and observability. You will work closely with infrastructure, network, Middleware, application, cloud and service management teams to ensure effective monitoring coverage. Key Responsibilities Design, implement and maintain event monitoring, alerting, correlation, suppression, enrichment and automation rules. Manage ...

DescriptionThis is a technical position that requires proven infrastructure architecture and design experience. The successful candidate will have strong communication and customer service focus, as well as excellent technical network and security knowledge. Duties & Responsibilities Support multiple clients across multiple technologiesMentoring of junior team members. Consult with customers … across a cross-team environment. Documentation and development of designs, processes and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutionsExcellent presentation and reporting skills arising from customer facing ...

partners while maintaining strong governance, platform stability, team performance and continuous improvement. This role combines people leadership, technical expertise, data & insights, strategic partner engagement, service development, commercial acumen and cross-functional collaboration. As Head of Marketing Automation you will oversee day-to-day operations whilst driving the strategic development … stakeholder-facing meetings. The ability to translate business and partner requirements into scalable technical and operational solutions. Strong governance, quality assurance and risk-management skills. A proactive approach to innovation, optimisation and continuous improvement. The ability to manage competing priorities, complex projects and business-critical escalations. Strong cross-functional ...

Lead Engineer to join them on a permanent basis. In this role you will take responsibility or the strategic direction, lifecycle management and ongoing performance of our Product Lifecycle Management (PLM) systems. Responsibilities Support and drive the effective use of PLM systems across the business. Take technical ownership … operational support. Identify, assess and manage technical and operational risks associated with PLM solutions. Manage third-party suppliers and Group IT resources, ensuring agreed Service Level Agreements (SLAs) are achieved or exceeded. Support User Acceptance Testing (UAT) and successful business deployment of new releases. Contribute to budget management ...

continuous improvement. Key Responsibilities Solution Delivery & Functional Expertise Lead full lifecycle Business Central Implementations Analyse and document business requirements across finance, supply chain, manufacturing, service management and warehousing Configure core Business Central Develop functional specifications for integrations and customisations in collaboration with technical teams Client Engagement Facilitate workshops … hyper-care, troubleshooting and root-cause analysis Lead enhancement projects and continuous improvements Delivery & Leadership Support Project Managers with scoping, estimation, planning and risk management Participate in solution reviews and design approvals Promote & share best practices Collaborate closely with technical consultants, developers and client service teams Mentor junior ...

Your new company This organisation operates at the heart of UK defence infrastructure, delivering large-scale facilities management, construction and transformation programmes across key military sites in the South of England. Working in partnership with central government, they are responsible for the delivery and ongoing management … business to support both operational performance and future innovation. It combines technical leadership, shaping secure, scalable solutions while maintaining a strong focus on service quality and reliability.Working closely with both business stakeholders and the wider IT function. There is a strong emphasis on influencing technical direction, challenging vendors ...

Your new company This organisation operates at the heart of UK defence infrastructure, delivering large-scale facilities management, construction and transformation programmes across key military sites in the South of England. Working in partnership with central government, they are responsible for the delivery and ongoing management … business to support both operational performance and future innovation. It combines technical leadership, shaping secure, scalable solutions while maintaining a strong focus on service quality and reliability.Working closely with both business stakeholders and the wider IT function. There is a strong emphasis on influencing technical direction, challenging vendors ...

Compliance Officer to join our team. The successful candidate will support the design, development, implementation, maintenance and continual improvement of our Integrated Management System (IMS), ensuring compliance with internationally recognised standards and organisational requirements. The role will be responsible for maintaining existing certifications, including ISO 9001, ISO/…/IEC 20000, while supporting the development and implementation of new management systems and certification programmes. Working closely with stakeholders across the business, the Compliance Officer will develop management system documentation, coordinate audit activities, identify opportunities for continual improvement and help embed a culture of compliance, quality ...

objectives. Desirable Experience supporting UK Defence, MOD, national security, government or critical national infrastructure organisations. Knowledge of Defence security policies, assurance approaches and risk management methodologies. Experience contributing to security assurance and accreditation activities for secure systems. Familiarity with classified or sensitive environments and associated security controls. Understanding … procurement and capability delivery programmes. Beneficial Knowledge Government and industry security frameworks such as HMG Security Policy Framework (SPF), ISO 27001 and NIST. Risk management methodologies and security assurance frameworks. Enterprise and security architecture approaches including TOGAF and SABSA. Cloud security and secure digital transformation programmes. Security operations, vulnerability ...

objectives. Desirable Experience supporting UK Defence, MOD, national security, government or critical national infrastructure organisations. Knowledge of Defence security policies, assurance approaches and risk management methodologies. Experience contributing to security assurance and accreditation activities for secure systems. Familiarity with classified or sensitive environments and associated security controls. Understanding … procurement and capability delivery programmes. Beneficial Knowledge Government and industry security frameworks such as HMG Security Policy Framework (SPF), ISO 27001 and NIST. Risk management methodologies and security assurance frameworks. Enterprise and security architecture approaches including TOGAF and SABSA. Cloud security and secure digital transformation programmes. Security operations, vulnerability ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location : This role will be based in Leeds Valley - Hybrid Working … Principal Consultant PM to join the IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make ...

modern enterprise environment, gaining exposure to cloud, virtualisation, monitoring, and critical infrastructure operations. You'll play a key role in monitoring, incident management, backup validation, patching support, and infrastructure administration across both Azure and on-premise platforms. The Role Monitor and manage infrastructure alerts across cloud and on-premise … troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles ...

Sword Group is seeking a Service Delivery Manager to shape and lead service delivery, ensuring efficiency and KPI/SLA alignment. You will support growth and strengthen customer relations across geographies, while maturing service management practices with an ITIL framework. The role offers opportunity to influence ...

help to build a better working world. About the RoleAs EY continues to expand its portfolio of tax technology and Software-as-a-Service (SaaS) solutions, we are growing our SaaS Centre of Excellence (CoE) to support these products throughout their lifecycle. The CoE supports a range of global … resolve user queries. This role requires a deep understanding of both technical systems and customer-facing communication, with a focus on delivering excellent customer service while solving high-impact issues. Your responsibilities will include: Technical Support Provide advanced troubleshooting and resolution of escalated technical issues related to our SaaS ...

Roke Manor Research Ltd. is seeking a Service Delivery Manager to coordinate customer support across the UK and internationally, liaising with customers, internal teams and suppliers to deliver high satisfaction. You will log and track requests in ITSM, manage service contracts, and drive continual improvements. The role requires … experience in service management for high-value, regulated environments, with leadership, budgeting, and stakeholder management skills. #J-18808-Ljbffr ...

strategy. We're looking for someone with: Experience leading and developing a small IT teamA background working in fast-paced, hands-on environmentsStrong IT service management and ITIL experienceIT project management and delivery experienceGood understanding of end-user computing, networking, vendors and securityExcellent stakeholder management ...

requires 3 days per week onsite, offering flexibility around the remaining days. Working as part of the wider IT team and cross-regional Service Delivery function, you will act as the SharePoint Subject Matter Expert, providing both day-to-day support and driving improvements to business-critical SharePoint solutions … resolving incidents and troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work ...

based inPeterboroughand requires3 days per week onsite, offering flexibility around the remaining days. Working as part of the wider IT team and cross-regional Service Delivery function, you will act as the SharePoint Subject Matter Expert, providing both day-to-day support and driving improvements to business-critical SharePoint … resolving incidents and troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work ...

generation after generation. It's a purpose that drives everything we do. And you can play your part too join our team as our Service Operations Lead on a 12 month Fixed Term Contract How you'll make a difference Your exceptional leadership capabilities will inspire and empower … lead 6 Service Operations Analysts who alert, monitor and maintain our service health. We're proud of our inclusive culture and you'll preserve and elevate this; inspiring people through authentic role modelling of our behaviours, while deliberately and consistently driving high performance as you coach and nurture ...