1,226 to 1,250 of 1,624 Service Management Jobs in the UK

working, and ensure successful delivery of platform services aligned to business objectives. Your role & Responsibilities Own end-to-end platform delivery, operations, governance, and service management. Define and execute platform strategy, roadmap, and modernization initiatives. Drive platform scalability, resilience, automation, and operational maturity. Establish engineering best practices, governance controls … operating procedures. Serve as the primary escalation point for critical production incidents and service disruptions. Lead planning, execution, and delivery of platform initiatives across multiple technology tracks. Drive Agile ways of working using Scrum, Kanban, and continuous improvement practices. Ensure adherence to SLAs, KPIs, operational metrics, and customer commitments. ...

required, the primary focus of the role is Microsoft technologies, Al adoption, automation, cybersecurity, data analysis, digital transformation and continuous improvement. Technology Operations & Service Management Provide support where local business knowledge or technical involvement is required. Act as a liaison between colleagues, locations and managed service providers. … interpret operational and business data. Create reports, dashboards and visualisations. Support the development of KPls and operational reporting. Identify trends and opportunities for service improvement. Cyber Security & Information Security Support cybersecurity strategy and continuous improvement programme. Assist with implementation and management of security controls Participate in vulnerability management ...

Lake, Unity Catalog, access controls, and production support) Experience implementing MLOps practices across the model lifecycle (CI/CD, versioning, monitoring, reproducibility) Strong stakeholder management; able to translate business outcomes into platform priorities and service commitments. Experience working with security, risk, and governance teams to evidence controls … data and AI services Experience managing suppliers and delivery partners, including service performance and support processes. Heavy on Databricks Key Responsibilities: Own and manage the day-to-day operation of the Databricks Lakehouse Platform and MLOps services, ensuring high availability, performance, security, and user satisfaction. Lead platform service ...

Lake, Unity Catalog, access controls, and production support) Experience implementing MLOps practices across the model lifecycle (CI/CD, versioning, monitoring, reproducibility) Strong stakeholder management; able to translate business outcomes into platform priorities and service commitments. Experience working with security, risk, and governance teams to evidence controls … data and AI services Experience managing suppliers and delivery partners, including service performance and support processes. Heavy on Databricks Key Responsibilities: Own and manage the day-to-day operation of the Databricks Lakehouse Platform and MLOps services, ensuring high availability, performance, security, and user satisfaction. Lead platform service ...

role in overseeing all aspects of our technologyinfrastructure, driving system improvements, ensuring data security, andsupporting operational needs across departments. Requirements IT Team Leadership and Management 1. Lead,mentor, and manage a small team of IT professionals. 2. Overseeteam development and performance, ensuring consistent support and engagement. 3. Conductregular training … software, and network connectivity. 2. Providehigh-quality support to external stakeholders as needed, maintainingprofessionalism and technical accuracy. 3. Establish,monitor, and continuously improve IT service management processes. 1. LeadIT projects from conception through implementation, ensuring timely andcost-effective delivery. 2. Developproject plans, set timelines, and assign responsibilities within ...

Fault measurements. Supporting infrastructure upgrades, equipment commissioning and lifecycle replacement programmes. Planning and overseeing preventative maintenance. Conducting Root Cause Analysis and supporting Problem Management activities. Supporting the introduction and operational acceptance of new communications technologies. Maintaining engineering documentation, configuration records and technical procedures. Managing technical relationships with equipment manufacturers … Strong analytical and technical fault‐diagnosis skills. Experience managing complex technical incidents. Knowledge of Root Cause Analysis and Problem Management. An understanding of ITIL Service Management principles. Experience dealing with equipment manufacturers and technical suppliers. The ability to mentor and provide technical guidance to other engineers. Strong communication ...

seeking an IT Service Desk Team Lead to join a London-based law firm on a permanent basis. The role focuses on leading a small team, ensuring efficient IT support, and acting as a key escalation point for colleagues across the firm. Key responsibilities include coaching five Service Desk Analysts, monitoring queues and SLAs, and driving service improvements in a fast-paced legal environment. Strong people skills and ITIL-aligned service management knowledge are essential. #J-18808-Ljbffr ...

ServiceNow environment, supporting ITSM and CMDB. You will define and own the multi-year ServiceNow roadmap, aligning platform capabilities with the Service Management and organisational goals and digital transformation initiatives. You will seek to improve the operational efficiency of the organisation through the use of ServiceNow by identifying … chair governance boards to ensure cross-functional transparency and lead engagement with senior directors to translate complex needs into deliverable requirements. Commercial & Vendor Management: Oversee licensing strategy, manage vendor relationships, and lead procurement activities, including the creation of Statements of Work (SOWs).Platform Development: Keep abreast of ServiceNow product ...

ServiceNow environment, supporting ITSM and CMDB. You will define and own the multi-year ServiceNow roadmap, aligning platform capabilities with the Service Management and organisational goals and digital transformation initiatives. You will seek to improve the operational efficiency of the organisation through the use of ServiceNow by identifying … chair governance boards to ensure cross-functional transparency and lead engagement with senior directors to translate complex needs into deliverable requirements. Commercial & Vendor Management: Oversee licensing strategy, manage vendor relationships, and lead procurement activities, including the creation of Statements of Work (SOWs). Platform Development: Keep abreast of ServiceNow ...

improvement. Oversee integrations, security, performance and system governance. Develop the Infor roadmap in line with business and digital transformation objectives. Manage vendors, stakeholders and service-level agreements. Support future deployments, enhancements and business transformation projects. Requirements Proven experience managing Infor ERP/Infor CloudSuite . Strong technical and functional … knowledge of Infor administration, configuration and integrations. Experience with ERP governance, IT service management and change/release management. Strong stakeholder and vendor management skills. Experience within a multinational manufacturing environment , ideally aerospace or industrial manufacturing. Strong leadership, problem-solving and communication skills. Excellent opportunity to take ...

Leonardo Worldwide Corporation is looking for a Senior Application Engineer in Yeovil. You will enhance ITSM platforms like Jira Service Management, collaborating across teams to improve service delivery and operational workflows. This role supports national security applications, involves continuous improvement initiatives, and offers flexible hybrid working arrangements. ...

leading technology firm in the UK is seeking a Principal Service Delivery Manager to design and deliver managed service solutions for customers in the Public Sector. This role involves working with various teams and stakeholders to drive continuous improvement in service delivery. Ideal candidates will have experience … leadership roles, an understanding of service management, and a track record of working with Public Sector clients. Strong organizational skills and the ability to generate and implement strategies are essential. This position includes numerous benefits aimed at employee wellbeing. #J-18808-Ljbffr ...

operational ownership, support processes and knowledge transfer. Required skills and experience Essential Expert-level Microsoft Active Directory design and administration. Strong Identity and Access Management and RBAC delivery experience. Practical experience integrating enterprise applications using LDAP/S and Kerberos. Experience with Windows Server, Group Policy, security groups … delegated administration. Experience with Microsoft Entra ID and hybrid identity concepts where relevant to the agreed solution. Experience with MFA, privileged access management and enterprise security controls. Strong documentation, stakeholder management, testing and operational handover capability. Desirable Delivery experience in telecoms, network operations or critical national infrastructure. Knowledge ...

ITSM Process Support Analyst is sought for our IT team in Belfast, based at A&O Shearman’s Belfast office. The role supports IT service management processes globally, coordinating governance forums and maintaining process documentation to ensure compliant, low-risk services. The successful candidate will have strong ITIL … experience, 5+ years in IT, and proven stakeholder engagement, able to drive continual service improvement and provide insights from data to service owners and leaders. #J-18808-Ljbffr ...

summary The role of the Assistant Engineering Support Officer is to support the BEM Department in close cooperation with other Senior (BEM) Engineering and Management staff. This role will encompass the day-to-day management of the estates assets, planned preventative maintenance (PPM) and training of estates staff. … Support will also be provided to Engineers and Managers on contracted maintenance and tenders. Using the Computer Aided Facilities Management (CAFM) system, PPM is effectively scheduled to prepare for upcoming planned maintenance work. The role will liaise with Engineers and Managers to allocate resource for planned works. Issue work ...

technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company … global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO2 emissions annually ...

simply, that is what it's all about. THE DIFFERENCE YOU MAKE The Security Manager will be the responsible for the deployment, configuration and management of a diverse suite of essential security controls for the Bank. You'll collaborate with teams of security and technical specialists along with cloud … infrastructure service providers to ensure quality service and delivery. In addition, you'll coach cyber security staff from a technical SME perspective. You'll be responsible for security deliverables to project and change initiatives during early engagement, direct to approved architectural patterns, support and guide through implementation ...

Project Delivery to take the lead on a growing portfolio of technology and consulting projects, while building and developing a high-performing Project Management function. This is a role for someone who enjoys being at the heart of delivery - bringing people together, solving problems, building strong client relationships … more. The opportunity Reporting directly to the CEO, you'll have ownership of project delivery across the portfolio, leading and developing the Project Management team and ensuring projects consistently deliver the outcomes expected by both clients and the business. You'll be the person who brings together people, process ...

disaster recovery, backup, and resilience capabilities, ensuring recovery objectives are achieved and regularly tested. Managing incident response, root cause analysis, capacity planning, and infrastructure service improvements. Driving infrastructure strategy, technology adoption, operational efficiency, and compliance with governance and cybersecurity standards. Leading, mentoring, and developing a team of infrastructure professionals … third-party providers. Technical Expertise VMware and virtualisation technologies. Server infrastructure and performance monitoring technologies. Cloud infrastructure and Microsoft technology stack. ITIL framework and service management best practices. Backup, disaster recovery, resilience, and infrastructure monitoring solutions. Desirable Experience Automation and orchestration tools such as Ansible and Terraform. Container ...

diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout … innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through ...

security policies to protect sensitive data, secure third-party access and support workforce mobility initiatives. Collaborate with Security Architecture, End User Computing, Identity & Access Management and Security Operations teams to deliver secure browser-based access solutions. Support browser modernisation initiatives that replace traditional VPN and endpoint-centric security controls … Governance Lead operational readiness and transition requirements from design/build phase to BAU Lead policy governance, including rule review, optimisation, recertification, and compliance management processes. Drive continuous improvement of network security operations through automation, policy simplification, and control standardisation. Identify opportunities to reduce operational risk through proactive firewall ...

innovation lab, to grow our capabilities around technology and design. We support our clients’ total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion’s interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through … your analytical and conceptual skills. Your responsibilities will include : Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions. Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs. Design ...

most complex incidents, problems and technical risks. This role combines advanced hands-on network engineering with technical assurance, design review, mentoring and continual service improvement across SDS-managed data-centre, wide-area and customer network services. The role's primary remit is the SDS service estate, including critical … timely resolution Lead the technical response to major incidents affecting SDS-hosted and managed services, working with customers, vendors and internal teams to restore service safely and promptly Troubleshoot complex LAN, WAN, WLAN, firewall, VPN, SD-WAN and data-centre networking issues across the SDS service estate Work ...

Managed Service Provider in the Glasgow area Hybrid role My client is seeking an accomplished Technical IT Project Manager to lead the delivery of complex technology and business transformation initiatives across the organisation's infrastructure. The successful candidate will oversee multiple projects from initiation through to successful implementation, ensuring … outcomes. The role will include collaborating with business stakeholders, technical teams and external suppliers to promote delivery excellence while upholding robust governance and risk-management standards. There will be a strong emphasis on stakeholder engagement with the proven ability to operate effectively within complex technical and organisational environments. Responsibilities ...

Shearman Belfast is seeking a Senior ITSM Process Support Analyst in Belfast to support and coordinate IT service management activities across the Global Service Desk. The role focuses on governance, evidence collection, and knowledge sharing with process owners and stakeholders. You will balance governance with delivery, work … with ITIL practices, and help drive continual service improvement while partnering with technical teams and vendors to ensure compliant and reliable IT services across #J-18808-Ljbffr ...