1,201 to 1,225 of 1,626 Service Management Jobs in the UK

resolution process. Key Responsibilities Business Central Support Provide first and second-line support for Microsoft Dynamics 365 Business Central. Triage, investigate and resolve incidents, service requests and user queries. Monitor and manage support tickets, ensuring issues are progressed within agreed timescales. Provide clear and professional updates to users throughout … team. Essential Experience & Skills At least 2 years’ experience supporting Microsoft Dynamics 365 Business Central. Practical experience working in an application support, ERP support, service desk or business systems environment. Experience providing first and/or second-line support and ticket triage. Good understanding of business processes ...

root causes, implementing solutions and recommending performance tuning opportunities. Ability to collaborate effectively with cross-functional teams, including Cyber Security, Infrastructure, ERP Systems and Service Desk teams, to resolve operational issues and deliver project outcomes. Experience working with third-party suppliers and vendors to manage technical issues, support activities … full software development lifecycle (SDLC), from requirements gathering and design through to deployment, support and continuous improvement. Experience in deployment and environment management, including planning and delivering database upgrades, patching schedules and release management activities. Experience contributing to technical architecture design, working with stakeholders, vendors and internal ...

root causes, implementing solutions and recommending performance tuning opportunities. Ability to collaborate effectively with cross-functional teams, including Cyber Security, Infrastructure, ERP Systems and Service Desk teams, to resolve operational issues and deliver project outcomes. Experience working with third-party suppliers and vendors to manage technical issues, support activities … full software development lifecycle (SDLC), from requirements gathering and design through to deployment, support and continuous improvement. Experience in deployment and environment management, including planning and delivering database upgrades, patching schedules and release management activities. Experience contributing to technical architecture design, working with stakeholders, vendors and internal ...

automation and SDN programmes, helping to introduce innovative technologies into the RedStream network. You’ll support the development and enhancement of network automation, service management, assurance, and configuration platforms. You’ll drive testing activities across transport infrastructure and services, including the adoption of automated testing approaches. … help ensure robust capacity planning, lifecycle management, and configuration governance across the network. You’ll work closely with build, operations, cybersecurity, and engineering teams to deliver successful projects and secure-by-design solutions. You’ll collaborate with strategic vendors, service integrators, and external partners to resolve technical challenges ...

senior leaders across your supported functions. You may also provide leadership and coaching to Product Owners and other product professionals, helping to embed product management best practice and a culture of continuous improvement.Here, you'll achieve results by:Product Strategy & VisionDefining and communicating a clear vision, strategy and outcomes … inform prioritisation and product improvements.Driving continuous optimisation of products throughout their lifecycle.Leadership & Product CraftCoaching and mentoring Product Owners and wider delivery teams in product management best practices.Championing customer-centric, outcome-driven product thinking across the organisation.Influencing stakeholders at all levels to align on product strategy, priorities and investment decisions.Enabling ...

Maintain project documentation, meeting minutes, action trackers, version control, and lessons learned. Coordinate technical support with engineers, technicians, and other technical stakeholders. Support portfolio management, including project resources, revenue, capital costs, and budgets. Support project risk management and guide Project Managers. Coordinate and manage on‐site contractors supporting … project delivery. Support the management of change requests. Perform quality assurance activities to ensure deliverables meet agreed standards. Keep up to date with developments in project and service management methodologies, tools, and technology. Experience & Qualifications Bachelor’s degree in a relevant discipline, plus 2 years’ post‐related ...

HKEX Group in London seeks an IT Service Management professional to lead capacity planning and change orchestration for trading applications. You will work with IT leadership, LME business, and Change Managers to prioritise releases and maintain robust monitoring and alerting. You will bring ITIL expertise in incident, problem … change and release management within a financial services or exchange environment, define SLAs, and collaborate with service providers to ensure reliable, high‐volume #J-18808-Ljbffr ...

Service Engineer (Electronics Repair & Calibration) West Malling, Kent Salary: £35,500 Are you an experienced Electronics Technician, Repair Technician, Test Technician or Service Engineer looking to work with advanced technology in a hands-on engineering environment? We are seeking a detail-oriented Service Engineer to join … adjustment of equipment Use electronic test equipment including oscilloscopes, multimeters, and other diagnostic tools Install software and firmware updates where required Maintain accurate service and repair records Liaise with internal teams to provide updates on repair progress Ensure all work is completed in line with quality and safety standards ...

with a Charity who are seeking an Interim Head of Technology Services who will manage the support function within the organisation and help with service improvement projects. You will ensure the core central technology operations run smoothly. This role manages an IT Outsourcer and other suppliers as well … k. It is hybrid, based 2-3 days in Central London. Responsibilities: Deliver a high-quality IT support function through effective contract management of the IT Outsourcing company and ensuring relevant internal procedures are in place. Manage other IT supplier relationships including for telephony services, ensuring they deliver ...

industry trends. Contribute to the continuous improvement of RPA development standards and processes. Participate in solution design sessions and provide technical expertise. Manage incidents, service requests, and changes through ServiceNow or other ITIL-aligned service management platforms. Required Skills and Qualifications: Advanced proficiency in Blue Prism: Demonstrated … technical design documentation. Object-Oriented Programming (OOP) Concepts: Solid understanding of OOP principles and their application in Blue Prism development. Exception Handling and Error Management: Expertise in designing and implementing comprehensive exception handling mechanisms. Debugging and Troubleshooting: Advanced skills in debugging and resolving complex issues within Blue Prism processes. ...

with Network ROI! Are you passionate about technology and enjoy helping people solve problems? Network ROI is looking for a motivated and enthusiastic IT Service Desk Engineer Apprentice to join their growing team. This is an exciting opportunity to gain real-world experience in a fast-paced IT support … Apprenticeship with QA. You'll receive comprehensive training, hands-on experience, and support from experienced IT professionals as you develop the technical and customer service skills needed for a successful career in technology. As your confidence and knowledge grow, you'll take increasing ownership of customer support requests ...

methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals. Tech Vendor Management Work with suppliers of products in your area, ensuring all products have road maps. Secure and Stable Ensure we implement, and regularly review … infrastructure to ensure we are following best security practices. Capacity Management Regular capacity reviews, and working with the business to keep capacity growth under control. Lead technical colleague Act as lead technical colleague guiding and supporting junior members of the team, and ensuring best practice is followed. Policies ...

power of one of the world’s leading technology companies, giving our clients instant access to cutting‐edge innovation backed by market‐leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly … client onboarding and producing high-quality technical documentation Providing guidance and technical direction to 1st and 2nd line teams Working within change control and service management processes Supporting customers professionally via phone, email, and self‐service portals Participating in an on‐call rota (up to one week ...

queries: Manage a high volume of live chats and emails via Intercom with clarity, precision, and warmth. You will directly own your individual customer service scores, response times and quality Technical triage & escalation: Act as a first-line contributor to incident response. You will triage inbound workflows and elevate … personal workflows, practically apply them, and want to be somewhere you can actively implement your ideas You should have prior experience in a Customer Service (CS) role, Contact Centre, Helpdesk, or a clinical frontline setting. Having a proven track record of managing ticketing queues, navigating a CRM, and hitting ...

storage support background who is comfortable with event monitoring, triage and escalation in a secure environment and is looking to develop further across lifecycle management and disaster recovery. The Role You will be involved in: Maintaining and supporting the backup and storage solution to allow high availability of data … event of loss or disaster recovery Conducting daily checks of the solution Monitoring Event Management tooling, with triage and escalation critical to the role Assisting a high profile user community with daily contact with customers and stakeholders Working through the IT Service Management toolset Producing documentation ...

online in Nottingham is seeking an IT Service Manager to lead a cross-functional Business Partner team, translating business needs into service improvements and investment opportunities within a major digital transformation program. The role focuses on driving continual service improvement, engaging senior stakeholders, and delivering value through … effective IT Service Management practices. Hybrid Nottingham-based work is offered with flexible hours. #J-18808-Ljbffr ...

tools such as Terraform and/or CloudFormation. Strong scripting and automation skills (Python, Bash, AWS CLI). Good understanding of cloud security, identity management, and compliance best practices. Excellent troubleshooting, analytical, and problem-solving skills. Desirable Experience Experience with container technologies including Docker, ECS, or EKS. Knowledge … pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. Salary ...

tools such as Terraform and/or CloudFormation. Strong scripting and automation skills (Python, Bash, AWS CLI). Good understanding of cloud security, identity management, and compliance best practices. Excellent troubleshooting, analytical, and problem-solving skills. Desirable Experience Experience with container technologies including Docker, ECS, or EKS. Knowledge … pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. Salary ...

Active Directory/Entra ID Desktop, laptop, mobile and peripheral support Hardware deployment, configuration and troubleshooting Software and application support User account management and access administration Networking fundamentals and connectivity troubleshooting IT service management and ticketing systems Microsoft Endpoint Manager/Intune or similar endpoint management ...

escalation point for complex engineering and client delivery matters.Manages the work efforts of managers, supervisors, engineers, analysts and associated delivery resources, including hiring, performance management, pay review input, coaching and development.Identifies, plans and allocates technical resources, including software engineers, programmers, business analysts, quality engineers and purchased resources, to meet … payment gateway services and supporting platforms meet appropriate quality, security, resilience and operational readiness standards.Adheres to departmental application development, software delivery, client delivery, change management and operational governance process standards.Provides input to product managers and technology leaders on product direction, delivery feasibility, engineering risk, technical debt and platform capability.Coordinates ...

Overview of the role Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data … resolution of complex challenges and barriers. Support the procurement and implementation of new and replacement ICT systems, working closely with procurement, legal and service management teams. Lead business change activities, supporting teams through the transition from current to future ways of working and ensuring benefits are realised. Research ...

delivering excellent customer service. Essential Skills & Experience Experience in an IT Support, Helpdesk, or customer-facing technical support role. Experience using Helpdesk or IT Service Management systems. Working knowledge of: Active Directory and Microsoft Entra MFA solutions Windows 11 Microsoft 365 iOS and Android devices Intune and Windows ...

Technologies such as Veeam and Skykick Unified Communication solutions such as Microsoft Teams Monitoring and RMM solutions Renewing and managing server certificates ITIL for service management Industry-recognised accreditations relating to the above How We Take Care of You As well as offering a competitive salary, we have ...

laptops, desktops, mobile devices) Assist with onboarding and offboarding of employees (user accounts, hardware setup) Log, track, and update support tickets in the IT service management system Escalate more complex issues to senior IT staff when required Maintain basic documentation and user guides Required Skills & Qualifications Basic understanding … Microsoft 365 Familiarity with common IT tools (e.g., email, printers, VPN, Teams) Good problem-solving and troubleshooting skills Strong communication skills with a service-minded attitude Ability to work independently and as part of a team Relevant IT education or certification (or equivalent experience) Preferred (but not required) Experience ...

summary The London Ambulance Service (LAS) depends on highly available, reliable, sustainable, cost-effective digital services to support the delivery of urgent and emergency care.In order to ensure that the Trust supports the provision of digital services there are teams of subject matter experts responsible for each technical area … excellence.Teams operate within agile, DevOps and Project frameworks, promoting collaboration, rapid iteration, and responsiveness to change. Working alongside Architecture, Cyber Security, Business Analysis and Service Management to integrate with user-centric design, the Product Delivery Teams ensure digital products are not only functional but also valuable and scalable. ...