601 to 625 of 1,480 Service Management Jobs in the UK

support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office … major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational ...

bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering … improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self ...

portfolio. You will be responsible for the planning, coordinating, and delivery of defined process deliverables requiring engagement from teams across multiple organizations. You will management device and asset lifecycle management. You will be looking after desktop hardware forecasting and procurement oversight. Risk & Process Management Activities Meeting and Reporting … management Device & Asset Lifecycle Management. Desktop Hardware Forecasting & Procurement. Product Transition Management. Reporting & Reconciliation. Vendor Relationship Management. Governance Reporting & Audit What we are looking for: Audit, Risk, Compliance, Business Control or contact centre/end user support servicing environment experience Risk and control related transformation or strategic planning. Knowledge ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities … supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear ...

delivery assurance and continual improvement of Identity and Workplace Technology services across Post Office. You will work collaboratively with engineering teams, Cyber Security, Architecture, Service Operations and third-party suppliers to ensure the secure, stable and effective delivery of critical technology services that support our colleagues and business operations. … offers a unique opportunity to shape and develop a newly established team, define ways of working, embed governance and operational best practice, and drive service excellence across a complex technology environment. As the leader of the Identity & Workplace Platforms team, you will oversee the delivery and operation ...

contribution Access to 24/7 digital GP services and our Employee Assistance Programme 6 x Life assurance and income protection after 12 months service Over 400 online courses, mentoring, apprenticeships, and development programmes Access to our benefits platform for exclusive discounts & savings Proven experience in a product ownership … product management role within complex, enterprise-scale environments, ideally supporting People, HR, colleague, manager, or corporate services products. Strong experience defining and evolving People technology products or platforms, preferably including SAP SuccessFactors and related employee lifecycle capabilities. Experience setting product vision, strategy, and roadmaps, with a clear focus ...

Opportunity: In this role, you will provide essential first-level technical support, managing incidents and service requests across a fast-paced environment. You will bridge end-users and higher-level technical teams, taking ownership of ticketing workflows via Jira Service Desk while maintaining the overall health and stability … core Windows Server environments. Your Impact Incident & Request Management: Utilize Jira Service Desk to log, track, and resolve L1 support requests efficiently across phone, email, and ticketing channels. Systems Maintenance: Monitor and maintain system health across Windows Server environments, diagnosing basic hardware, software, and network issues. Escalation & Collaboration ...

Opportunity: In this role, you will provide essential first-level technical support, managing incidents and service requests across a fast-paced environment. You will bridge end-users and higher-level technical teams, taking ownership of ticketing workflows via Jira Service Desk while maintaining the overall health and stability … core Windows Server environments. Your Impact Incident & Request Management: Utilize Jira Service Desk to log, track, and resolve L1 support requests efficiently across phone, email, and ticketing channels. Systems Maintenance: Monitor and maintain system health across Windows Server environments, diagnosing basic hardware, software, and network issues. Escalation & Collaboration ...

term contract. This is an opportunity to play a central role in ensuring Nest’s pension scheme continues to deliver a reliable, high-quality service for millions of customers. As Service Delivery Manager, you’ll work at the heart of a complex outsourced operational environment, using insight, assurance … stakeholder management to make sure service performance remains strong and customer outcomes stay front and centre. You’ll join a collaborative Service Delivery team with real influence across Nest and its Scheme Administrator, helping to resolve issues, identify improvements and shape operational change. It’s a role ...

world for all. Are you passionate about supporting organisations to set-up and improve their Finance and Global Business Services (GBS) through enterprise performance management, digital innovation, and developing creative solutions? The opportunity Finance Consulting works with clients to address mission critical issues for the Chief Financial Officer … report, order-to-cash, procure-to-pay, as well as financial planning and analytics) overseeing transition to future models designing and implementing experience-led service management all encompassed by end-to-end programme management Your key responsibilities You will be either leading smaller projects or leading workstreams ...

part of a global Cryptography team within the Chief Information Security Office, Global Information Security. This team provides critical cryptographic services, including Secure Key Management, Hardware Security Modules, Application Cryptography, Strong Authentication, and PKI & Certificate services to Barclays Group. Your primary responsibility will be to complete operational support activities … shift coverage may be scheduled. To be successful in this role, you will need the following: Strong working knowledge of Incident, Problem, and Change Management, ideally gained within a regulated environment. Proven experience managing Major Incidents (MIM), including leading and coordinating triage sessions. Background in operational environments, IT Infrastructure ...

Join OneAdvanced We’re looking for a Senior Service Transition Manager to lead the successful transition of IT services for one of OneAdvanced’s highest-priority customers, while also supporting other key strategic accounts and programmes where needed. You’ll own the end-to-end transition process, ensuring … operational readiness, you’ll make sure every transition is delivered to a consistently high standard. Working with enterprise-level accountability, you’ll apply OneAdvanced service transition frameworks and best practices to protect customer experience, ensure operational teams are fully prepared, and deliver stable live services from day one. This ...

frameworks to ensure consistency, security, and excellence.* Optimize Linux systems for performance, availability, and compliance through proactive monitoring.* Participate in CCRBs and drive continual service improvements.* Provide 24x7 on-call support on rotation for incidents and maintenance.* Use Jira Service Management and ITSM tools to manage escalations … Information Systems, or related field.**Key Skills & Experience*****Essential**** Several years of Linux administration experience, ideally in an HPC environment.* Strong troubleshooting and IT service management skills.* Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform).* Experience with Docker and container orchestration.* Scripting skills (Bash ...

Onyx-Conseil is seeking a seasoned Service Architect with active DV clearance to design end-to-end service solutions for complex IT environments and lead live service transitions. You will develop operating models, governance frameworks, and support strategies while ensuring service stability and resilience across multiple … projects. The role requires deep expertise in service management practices, service transition, and ability to produce concise technical documentation. #J-18808-Ljbffr ...

experienced Application Support Engineer to join a small team supporting a complex, multi-technology application. The role involves day-to-day operational support, service improvement and the successful implementation of system changes in line with agreed service levels. This is an opportunity for a proactive and adaptable engineer … will contribute to the continued support and development of a critical application within a secure environment. Key responsibilities Provide application support, managing incidents, problems, service requests and changes in line with SLAs. Diagnose and resolve technical issues, ensuring effective service recovery and accurate service records. Support system ...

Azure Data Factory, Azure Databricks, Azure Data Lake, Azure SQL and Azure Synapse. You'll combine deep Azure Data Platform knowledge with leadership, stakeholder management and project delivery experience, helping shape the organisation's data strategy and ensuring its data platforms provide secure, reliable and scalable foundations for Business … Lake, Azure SQL and Synapse while ensuring solutions are scalable, secure, supportable and cost-effective. You'll also oversee platform performance, monitoring and incident management, lead migrations and platform upgrades, and promote best practice across Data Architecture, Azure DevOps, CI/CD, Data Governance, Data Quality and Cloud Security. ...

Capgemini Invent in London is seeking a Service Senior Consultant to join our Cloud Advisory team. You will design and deliver service management capabilities, align with ITIL v4, and drive automation and AI-enabled solutions for clients. The role emphasizes leadership, cross-functional collaboration, and business development ...

critical role in simplifying ways of working, improving employee and manager experiences, strengthening data quality and controls, and enabling greater automation and self-service through the upcoming SAP SuccessFactors transformation. This will be a 12 month fixed term contract. Key Responsibilities Include: HR Shared Services Leadership & Service Delivery … Lead the global HR Shared Services team to deliver efficient, accurate and compliant support across the employee lifecycle. Ensure service levels, controls and operational performance remain effective throughout a period of organisational transformation. Establish and embed service management disciplines, including service catalogue ownership, escalation management ...

technology domains and business functions, the successful candidate will ensure projects are delivered safely, securely, within budget, and in compliance with regulatory and risk management standards. The role requires strong technical knowledge, exceptional stakeholder management skills, and a proven track record of delivering complex infrastructure initiatives within enterprise … RAID logs, delivery roadmaps, milestones, dependencies, and governance artefacts. Ensure successful delivery against agreed scope, budget, timelines, quality standards, and business outcomes. Drive proactive management of risks, issues, assumptions, and dependencies. Coordinate project resources across infrastructure, engineering, architecture, security, operations, and vendor teams. Facilitate project governance forums, steering committees ...

Integration Developer/Consultant We are seeking an experienced Jira-ServiceNow Integration Developer to design, develop, and support integrations between Atlassian Jira/Jira Service Management and ServiceNow platforms. The role will focus on automating workflows, synchronising tickets, incidents, changes, and service requests, and delivering seamless enterprise … bidirectional integrations between Jira and ServiceNow. Develop REST/SOAPAPI-based integration sand automation workflows. Configure ticket synchronisation for Incidents, Problems, Changes, Tasks, and Service Requests. Build custom scripts, business rules, Flow Designer workflows, Script Includes, andintegration components within ServiceNow. Configure Jira automations, webhooks, and workflow transitions. Troubleshoot integration ...

real impact. The Role We are looking for a Client Coordination Manager to lead the operational delivery and client coordination across our Information Security service lines, including Data Protection, Cyber Essentials and Information Security Consultancy. You’ll oversee the Client Coordination team, ensuring the smooth end-to-end delivery … operational leader within WorkNest Secure, you’ll drive operational excellence, process improvement and performance across the department. You’ll manage multiple service streams, maintain high delivery standards in a fast-paced environment and foster a high-performing, collaborative and client-focused culture. Key Responsibilities Operational Delivery & Service Management ...

experienced M365 Transition Engineer to support a high-profile Defence programme, working within a busy operational support environment. This role is centred around service stabilisation, knowledge transfer, mentoring, and capability uplift , helping to strengthen 2nd Line support functions while improving Microsoft 365 service performance across a complex … resolve incidents effectively and efficiently. This is an excellent opportunity for an experienced M365 professional who enjoys combining technical expertise with mentoring and service improvement activities. Key Responsibilities Provide specialist support for complex Microsoft 365 incidents, requests, and operational issues. Increase 2nd Line support throughput and technical capability. Improve ...

platform improvements and backlog remediation activities. You will work closely with senior consultants and client stakeholders to maintain and improve ServiceNow capabilities across key service management functions. Key responsibilities Support ServiceNow enhancements and backlog remediation activities. Configure and maintain ServiceNow ITSM and ITOM solutions. Assist with incident, change … service management workflows. Provide technical support and contribute to platform improvement initiatives. Collaborate with senior consultants and client stakeholders to deliver technical solutions. Essential skills and experience Hands-on ServiceNow development and configuration experience. Strong knowledge of ServiceNow ITSM. Experience supporting ServiceNow platform improvements. Active SC Clearance. Strong ...

platform improvements and backlog remediation activities. You will work closely with senior consultants and client stakeholders to maintain and improve ServiceNow capabilities across key service management functions. Key responsibilities Support ServiceNow enhancements and backlog remediation activities. Configure and maintain ServiceNow ITSM and ITOM solutions. Assist with incident, change … service management workflows. Provide technical support and contribute to platform improvement initiatives. Collaborate with senior consultants and client stakeholders to deliver technical solutions. Essential skills and experience Hands-on ServiceNow development and configuration experience. Strong knowledge of ServiceNow ITSM. Experience supporting ServiceNow platform improvements. Active SC Clearance. Strong ...

maintain technical documentation such as design diagrams, build guides, and runbooks. Support system integration and testing, ensuring successful deployment and operational stability. Collaborate with Service Management teams to investigate incidents and support continuous improvement. Contribute to automation efforts and process standardisation, enhancing deployment efficiency. What we're looking … Linux servers and integrating applications with enterprise services, including Active Directory . Strong troubleshooting skills, ability to produce technical artefacts, and understanding of service management principles (ITIL) are essential. Desirable Skills Experience with middleware or application servers like IIS, Apache, Tomcat Scripting or automation experience (e.g., PowerShell, Bash ...