601 to 625 of 711 Service Management Jobs in the UK

/7 Infra Operations team organised by function and focussed on supporting continual improvement. The teams are divided into fourcore areas providing technical and service management expertise: hosting cloud centre of excellence connectivity central capabilities Services are delivered to internal customers and NHS organisations. We are seeking … systems and services. The provided support will be at varied levels of scope and complexity, ranging fromsmall changes tracked in our issue management application to managing larger projects involving other team members and stakeholders from other teams. This role will also contribute to internal team projects to support ...

site with a state of the art ICT infrastructure. You will learn to provide 1st Line hardware and software support, call logging services, asset management, general ICT administration (under supervision), and other ICT services. Role Deliver first line technical support, troubleshooting, and remote monitoring services to customers and schools. … manage, and resolve incidents through the Service Management System, ensuring SLA compliance. Act as a key point of contact between customers, internal teams, and third-party suppliers. Monitor support queues, escalate issues where required, and manage asset and change control activities. Support project work and assist with additional ...

supplier delivery teams Manage risks, issues, dependencies and change controls Own project financials, forecasting and commercial performance Coordinate customers, technical teams, suppliers, sales and service management Produce clear project reporting for senior stakeholders Deliver projects with services revenues of up to approximately £1.5 million Maintain customer satisfaction throughout … infrastructure projects Experience with Workplace, EUC, device deployment or technology refresh programmes Experience working with enterprise customers Strong stakeholder, commercial and project financial management skills Experience delivering Fixed Price and Time and Materials projects PRINCE2 Practitioner, Agile or equivalent project management qualification Current Valid SC Clearance Willingness ...

escalating more complex problems when needed. Alongside the day-to-day support work, you'll contribute to improving internal documentation, knowledge sharing and service desk processes as the team continues to grow. You'll gain exposure to technologies including Microsoft Windows, Microsoft 365, networking, virtualisation, backup solutions and hosted … opportunity to broaden your technical knowledge. What you'll be doing Supporting Microsoft Windows and Microsoft 365. Working within a ticketing or IT service management system. Troubleshooting first-line technical issues. Communicating confidently with customers over the phone and by email. Managing multiple priorities while remaining organised ...

deal shape, aiding the Deal Lead in building people, process, and technology operational models and costing. This role includes creating transition plans and service management layers in line with standard EY normative models to ensure successful delivery and client satisfaction. Your key responsibilities Leads end‐to‐end deal … limited to Tax, Treasury, Consolidation, Revenue Assurance, Complex Regulatory compliance reporting etc. Supply Chain operations including but not limited to strategic sourcing, procurement, vendor management etc. Mobility and Payroll operations. Risk: Transform and operate risk and controls functions including enterprise risk, enterprise resilience, compliance, internal audit, and controls ...

Technical Support Engineer to join their expanding support team. This is an excellent opportunity for someone with a background in IT support, customer service, technology or a recent technical qualification who wants to develop their career within a fast paced and varied environment. You'll support customers with technical … checks, preventative maintenance and technical improvements. Support senior members of the technical team with more complex issues. Maintain documentation and contribute ideas to improve service delivery. Work collaboratively with colleagues, customers and external partners. Experience Required: Strong problem solving ability and logical approach to troubleshooting. Confident communication skills with ...

state data architecture,ensuring Data Productdata models and asset structures align with enterprise standards. Collaborate with key data leadership roles to ensure enterprise data management requirements are consistently reflected within architecture designs. Maintain enterprise architecture artefacts, design guidance, and review processes, providing support toretainedand delivery teams whileestablishingmetrics, architectural views … product/platform lead, or process owner. Demonstrable experience developing and managing strategic frameworks including roadmaps, standards, lifecycle plans, design guardrails, governance models, and service improvement plans within complex enterprise environments. Strong practical understanding of enterprise technology delivery , including architecture principles, security, service management, operational resilience ...

across our UK Data Centre.This role is responsible for ensuring the reliability, performance, and scalability of mission-critical HPC platforms, while leading hardware lifecycle management and infrastructure projects. You will work across compute, GPU, storage, networking, and data centre infrastructure, providing technical leadership and supporting the delivery of world … Operations, Platform Engineering, Facilities, and technology vendors to deliver reliable, secure, and high-performing infrastructure.Key ResponsibilitiesHPC Infrastructure & HardwareLead the installation, maintenance, and lifecycle management of HPC server infrastructure, including CPU and GPU platforms.Install, upgrade, and replace server components including processors, GPUs, storage, networking, and system hardware.Perform firmware, BIOS ...

Microsoft SQL environment across on-premise and cloud platforms. What You'll Do Manage and maintain Microsoft SQL Server environments Support database security, access management, patching, backup and recovery processes Deliver database improvements, upgrades, and migration projects Support high availability and disaster recovery solutions Participate in on-call support … major incident management What You'll Bring Strong experience as a SQL Server DBA in a complex enterprise environment Expertise in performance tuning, backup/recovery, security, HA/DR and Azure SQL Knowledge of SQL scripting, PowerShell and database administration best practices Experience working within ITIL service ...

deliver effective reporting solutions. Essential Skills & Experience Experience working with the Microsoft BI stack, including: SQL Server T-SQL SSIS Power BI Strong stakeholder management and communication skills. Experience managing requests through ticketing or service management systems. Ability to take ownership and deliver complete reporting solutions ...

function. You'll sit as peer to the Head of IT Services, owning infrastructure, cloud, networking, security technologies and integration architecture while they run service management and end-user computing. Two different lanes, same level. What you'll be doing: Leading technical design and delivery of the Azure … infrastructure transformation Working knowledge of Entra ID, Intune, Defender and security best practice Experience securing cloud and infrastructure platforms: firewalls, WAF, network security, vulnerability management, Zero Trust Comfortable operating at both strategic and hands-on level in a small team Confidence managing third-party suppliers and technical partners Nice ...

software, cloud, or customer experience of the same Experience with the Telco, Media & Technology market and experience selling and gaining access to customers’ senior management Understanding of standard approaches to coaching, mentoring and management of individual contributors Deep experience in Value Based Selling or Solution Selling A thorough … understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices 30-50% travel with offices in Staines and London with attendance 1-2 times a week depending on business need Additional Information Work Personas We approach our distributed ...

strong stakeholder collaboration. You will lead design, automation, and integration efforts while maintaining governance and security in sensitive environments, contributing to optimal IT service management outcomes. #J-18808-Ljbffr ...

Applications. Have excellent written and oral communication and presentation skills. Have structured project delivery methodologies. Relevant software development techniques and technologies. IT Service Management methodologies - (e.g. ITIL, COBIT). ...

implementing ServiceNow solutions across multiple data centres and public cloud platforms. SME in multiple areas of the ServiceNow core platform modules or the IT Service Management modules Functional experience in ServiceNow platform security, Integration frameworks, technologies and best practice. Strong influencing and communication skills when presenting to technical ...

while managing high-performing technical teams and engaging with senior business stakeholders. The Role You'll be responsible for: Leading platform delivery, operations and service management Driving platform modernisation, automation and scalability initiatives Establishing governance, engineering standards and best practices Ensuring platform reliability, performance and operational excellence Managing ...

applications. Exposure to reporting tools such as Power BI. Knowledge of SQL, PowerShell, Windows or Linux. Understanding of ITIL or structured service management environments. What's on Offer Competitive salary with annual bonus. Pension scheme. 25 days holiday plus Bank Holidays. Ongoing training and career development. A collaborative ...

technologies (firewalls, IDS/IPS, VPN, segmentation) Familiarity with virtualisation and cloud networking concepts Network monitoring, diagnostic, and analytics tools Understanding of ITIL and service management frameworks Experience delivering within secure, enterprise, or defence environments Desirable VMware NSX-T deep expertise and certification (or equivalent experience) VCF networking ...

placement year, internship, part time role or customer facing position. Exposure to IT support, helpdesk, hardware, networking or workplace technology. Experience using ticketing or service management systems. What's on Offer: Salary of £25,000 - £30,000 per annum. Hybrid working. Full training and ongoing mentoring from experienced ...

opportunity for an experienced transformation consultant who can lead and deliver end-to-end consulting services spanning diagnostics, process assessment, target operating model design, service management, transition planning, performance improvement and digitally enabled transformation. You will combine structured problem-solving with practical execution and bring a clear understanding … supply chain services can be redesigned within a GBS environment to improve cost, control, service quality and scalability.The Senior Manager – Supply Chain GBS Transformation is expected to lead from the front in delivery, manage senior client stakeholders with confidence and help build the proposition through thought leadership, proposal support ...

experience delivering complex AI software implementation projects. Strong commercial acumen covering budgets, forecasting, utilisation and profitability. Experience building, leading and scaling teams. Excellent stakeholder management and executive-level communication skills. Experience with Microsoft, Sage or Salesforce ecosystems, ERP, CRM or enterprise software platforms, and a background within Field Service Management or AI workflow automation (desirable). What Success Looks Like Building a scalable AI Professional Services function that supports rapid growth. Improving implementation quality, customer satisfaction and time-to-value. Increasing utilisation, project profitability and delivery performance. Creating a high-performing team and operating model that drives ...

cyber risk across systems, services and data Lead security monitoring, incident investigation and response activities, ensuring threats are identified and addressed effectively Drive vulnerability management and security improvement initiatives, working with technical teams to prioritise and remediate risks Develop, maintain and enhance security policies, standards and operational procedures Support … documented, tracked and evidenced Requirements: Proven experience within cyber security, information security, technology risk or a related discipline Strong understanding of security governance, risk management and operational security practices Experience working within cloud-based and modern technology environments Knowledge of data protection, compliance and security assurance principles Experience assessing ...

Request, SLA).Experience in troubleshooting flow executions, integration failures, trigger logic, and data mapping issues.Experience as an L3 OSS Support Engineer or OSS Operations & Service Assurance Lead, with a deep understanding of operational challenges and automation opportunities.Preferred CertificationsServiceNow Micro-Certification – Flow Designer.ServiceNow Micro-Certification – Integration Hub.ServiceNow Certified Application Developer … .Certified Implementation Specialist – IT Service Management (CIS-ITSM).ITIL 4 Foundation.If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique experience could be just what we need.Make it real - what does it mean for you Open access ...

delivery using agile ways of working, managing risks/dependencies and ensuring adherence to HSBC delivery and controls frameworks. Support event log/data management standards (case ID/activity/timestamp/attributes), pipeline reliability (quality/timeliness/lineage) and data/privacy compliance. Build and maintain … Celonis/ARIS dashboards for KPIs/SLAs, variants, bottleneck and conformance analysis, plus alerting/action management where applicable. Manage platform governance (configuration, access model, workspaces, licences) and maintain effective third-party vendor relationships. To be successful in this role, you should meet the following requirements: Process Intelligence ...

resolve issues across operating systems, applications, hardware, and networks. Document all support tickets with high accuracy, contributing to knowledge base articles and self-service guides. Prioritise, escalate, and collaborate on complex issues with higher-tier IT teams to maintain SLA targets. Monitor system alerts and perform routine operational checks … ensure peak service availability. Maintain strict adherence to organizational security policies, ITIL guidelines, and secure service delivery protocols. Identify process improvements and participate in ongoing technical training and development. Deliver outstanding customer service on a 24/7/365 rotational shift pattern (including nights, weekends ...