601 to 625 of 1,490 Service Management Jobs in the UK

teams, we help ensure patients across Scotland receive timely, safe and effective treatment. About The Role An excellent opportunity has arisen within the Digital Service of NHS Golden Jubilee University Hospital. As the Head of Digital Application Support you will play a key role in the management & support … GJUNH. The Board comprises of the Golden Jubilee University National Hospital, Research Institute, Innovation Centre & Conference Hotel. As a key member of the Digital Management Team, the post holder will ensure the streamlined and effective operation of the Applications Support Teams covering Clinical & Corporate systems as well as Systems ...

opportunity to act as a deputy to the HPC Manager, supporting team coordination, stakeholder engagement, and operational decision-making while developing your leadership and management capabilities.**Key Responsibilities*** Act as final escalation point for complex Linux issues, delivering expert troubleshooting.* Support the Technical Program Manager in team leadership activities … frameworks to ensure consistency, security, and excellence.* Optimize Linux systems for performance, availability, and compliance through proactive monitoring.* Participate in CCRBs and drive continual service improvements.* Provide 24x7 on-call support on rotation for incidents and maintenance.* Use Jira Service Management and ITSM tools to manage escalations ...

managed services. This is a senior leadership role combining people development, technical assurance and customer engagement. You will lead and develop our Technical Service Architects, provide guidance and support to senior technical colleagues, and ensure consistently high standards across solution design and delivery. Working closely with Practice Leadership, Operations … Project and Service Delivery teams, you will oversee technical roadmaps, design governance and continuous service improvement, while helping develop and evolve the services and capabilities we take to our customers. You will also act as a trusted senior advisor to our customers, supporting strategic technology discussions, complex decisions ...

urgently seeking an experienced, Senior Compliance Officer to support the design, development, implementation, maintenance and continual improvement of our client's Integrated Management System (IMS), ensuring compliance with internationally recognised standards and organisational requirements. You will be responsible for maintaining existing certifications, including ISO 9001, ISO/…/IEC 20000, while supporting the development and implementation of new management systems and certification programmes. Working closely with stakeholders across the business, you will develop management system documentation, coordinate audit activities, identify opportunities for continual improvement and help embed a culture of compliance, quality and effective governance ...

teams, we help ensure patients across Scotland receive timely, safe and effective treatment. About the Role An excellent opportunity has arisen within the Digital Service of NHS Golden Jubilee University Hospital. As the Head of Digital Application Support you will play a key role in the management & support … GJUNH. The Board comprises of the Golden Jubilee University National Hospital, Research Institute, Innovation Centre & Conference Hotel. As a key member of the Digital Management Team, the post holder will ensure the streamlined and effective operation of the Applications Support Teams covering Clinical & Corporate systems as well as Systems ...

incidents and requests within agreed SLAs Administer macOS, Google Workspace and Okta environments Manage and optimise Joiner, Mover and Leaver (JML) workflows Support endpoint management and security platforms including Jamf and SentinelOne Manage ticket queues through ITSM platforms such as ConnectWise and Freshservice Troubleshoot escalated technical issues and coordinate … appropriate solutions Carry out root cause analysis for recurring incidents and produce incident reports Complete regular MDM compliance reviews and coordinate remediation activity Support service reviews using SLA and KPI data to identify opportunities for improvement You'll work closely with engineers, service management teams, account stakeholders ...

Select how often (in days) to receive an alert: Resource Management Business Partner Location: UK - London | Job-ID: 219761 | Contract type: Standard | Business Unit: Business Operations & Administration Life on the team At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. Weare committed … Group Professional Services business, this new position Resourcing Business Partner will play a key role in the transformation and governance of our GPS Resource Management (RM) function. This role will partner with the UK business, using Resource Management best practice to capture demand and deliver resourcing solutions that ...

Shearman's Belfast office is seeking a Senior ITSM Process Support Analyst to reinforce the IT Service Management practice. You will provide senior-level administration, coordination and reporting support for ITSM processes across the IT organisation, supporting governance forums and driving consistent, low-risk operations. The role focuses … Change & Release Management, Problem Management and Service Design/Acceptance into Service, ensuring accurate records, MI insights and escalations to #J-18808-Ljbffr ...

Line IT Engineer to support a key customer from their Salisbury office. This is a hands-on support role combining technical troubleshooting, service desk ownership and customer service. You'll help ensure users receive a responsive, reliable service across macOS, Google Workspace, identity management and wider … infrastructure. You'll also take a lead within the on-site support function, helping maintain service standards, manage escalations and build strong relationships with key stakeholders. What you'll do Provide 1st line technical support across email and telephone channels, working within agreed SLAs. Log, manage and progress incidents ...

management. You'll take ownership of technical issues and projects while proactively identifying ways technology can improve clients' businesses. This isn't purely a service desk role. You'll be expected to build strong relationships with clients, visit customer sites and confidently explain technical solutions to both technical … technical requirements and providing recommendations. Identify opportunities to improve clients' infrastructure, security and ways of working. Maintain clear documentation and follow structured IT service management processes. Keep up to date with emerging technologies, including AI and how these can be practically applied within client environments. What ...

management. You’ll take ownership of technical issues and projects while proactively identifying ways technology can improve clients’ businesses. This isn’t purely a service desk role. You’ll be expected to build strong relationships with clients, visit customer sites and confidently explain technical solutions to both technical … technical requirements and providing recommendations. Identify opportunities to improve clients’ infrastructure, security and ways of working. Maintain clear documentation and follow structured IT service management processes. Keep up to date with emerging technologies, including AI and how these can be practically applied within client environments. What ...

Banking client are looking for a talented and motivated individual to take responsibility for the operational delivery, execution and continual improvement of the IT Service Delivery Governance function across the organisation. You'll ensure the IT Service Management governance, operational resilience requirements, regulatory obligations, audit commitments … business. This is a newly created role in a fast growing Bank. A brilliant opportunity! The following skills/experience is essential: Strong IT Service Management governance experience within a complex, regulated technology environment. Knowledge of ITIL, COBIT, Operational Resilience, DORA, FCA, PRA, SOX and related technology control ...

backend services and APIs, and delivering enterprise automation capabilities across products such as AaaS, Ansible Automation Platform, AutoM8, event-driven automation, and AI-enabled service management. You will work with technologies including Java, Spring Boot, Go, Kubernetes, Terraform, Ansible, PostgreSQL, CockroachDB, Redis, CI/CD tooling, public cloud services … technology products in a secure, stable, and scalable way. EPAS delivers Day 2 operational automation, workflow orchestration, event-driven automation, AI/ML-enabled service management, and platform tooling that support Incident, Change, Problem, Crisis, and Production Management processes across the firm. This role has a primary ...

Halo. What you have not had yet is the room to go properly deep on it. This is that role. A specialist consultancy in Service Operations, AIOps and Observability is growing its Halo practice, and they are hiring someone with real potential rather than someone who has already done … will grow into the consultant everyone calls when a Halo implementation gets difficult. About the Client A boutique consultancy working exclusively in Service Operations, AIOps and Observability across the UK and Europe. They help enterprises move from firefighting IT operations to something far more autonomous, combining strategic design with ...

support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office … major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational ...

support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office … major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational ...

portfolio. You will be responsible for the planning, coordinating, and delivery of defined process deliverables requiring engagement from teams across multiple organizations. You will management device and asset lifecycle management. You will be looking after desktop hardware forecasting and procurement oversight Risk & Process Management Activities Meeting and Reporting … management Device & Asset Lifecycle Management. Desktop Hardware Forecasting &Procurement. Product Transition Management. Reporting & Reconciliation. Vendor Relationship Management. Governance Reporting & Audit What we are looking for: Audit, Risk, Compliance, Business Control or contact centre/end user support servicing environment experience Risk and control related transformation or strategic planning. Knowledge ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities … supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear ...

delivery assurance and continual improvement of Identity and Workplace Technology services across Post Office. You will work collaboratively with engineering teams, Cyber Security, Architecture, Service Operations and third-party suppliers to ensure the secure, stable and effective delivery of critical technology services that support our colleagues and business operations. … offers a unique opportunity to shape and develop a newly established team, define ways of working, embed governance and operational best practice, and drive service excellence across a complex technology environment. As the leader of the Identity & Workplace Platforms team, you will oversee the delivery and operation ...

contribution Access to 24/7 digital GP services and our Employee Assistance Programme 6 x Life assurance and income protection after 12 months service Over 400 online courses, mentoring, apprenticeships, and development programmes Access to our benefits platform for exclusive discounts & savings Proven experience in a product ownership … product management role within complex, enterprise-scale environments, ideally supporting People, HR, colleague, manager, or corporate services products. Strong experience defining and evolving People technology products or platforms, preferably including SAP SuccessFactors and related employee lifecycle capabilities. Experience setting product vision, strategy, and roadmaps, with a clear focus ...

Opportunity: In this role, you will provide essential first-level technical support, managing incidents and service requests across a fast-paced environment. You will bridge end-users and higher-level technical teams, taking ownership of ticketing workflows via Jira Service Desk while maintaining the overall health and stability … core Windows Server environments. Your Impact Incident & Request Management: Utilize Jira Service Desk to log, track, and resolve L1 support requests efficiently across phone, email, and ticketing channels. Systems Maintenance: Monitor and maintain system health across Windows Server environments, diagnosing basic hardware, software, and network issues. Escalation & Collaboration ...

Opportunity: In this role, you will provide essential first-level technical support, managing incidents and service requests across a fast-paced environment. You will bridge end-users and higher-level technical teams, taking ownership of ticketing workflows via Jira Service Desk while maintaining the overall health and stability … core Windows Server environments. Your Impact Incident & Request Management: Utilize Jira Service Desk to log, track, and resolve L1 support requests efficiently across phone, email, and ticketing channels. Systems Maintenance: Monitor and maintain system health across Windows Server environments, diagnosing basic hardware, software, and network issues. Escalation & Collaboration ...

term contract. This is an opportunity to play a central role in ensuring Nest’s pension scheme continues to deliver a reliable, high-quality service for millions of customers. As Service Delivery Manager, you’ll work at the heart of a complex outsourced operational environment, using insight, assurance … stakeholder management to make sure service performance remains strong and customer outcomes stay front and centre. You’ll join a collaborative Service Delivery team with real influence across Nest and its Scheme Administrator, helping to resolve issues, identify improvements and shape operational change. It’s a role ...

part of a global Cryptography team within the Chief Information Security Office, Global Information Security. This team provides critical cryptographic services, including Secure Key Management, Hardware Security Modules, Application Cryptography, Strong Authentication, and PKI & Certificate services to Barclays Group. Your primary responsibility will be to complete operational support activities … shift coverage may be scheduled. To be successful in this role, you will need the following: Strong working knowledge of Incident, Problem, and Change Management, ideally gained within a regulated environment. Proven experience managing Major Incidents (MIM), including leading and coordinating triage sessions. Background in operational environments, IT Infrastructure ...

Join OneAdvanced We’re looking for a Senior Service Transition Manager to lead the successful transition of IT services for one of OneAdvanced’s highest-priority customers, while also supporting other key strategic accounts and programmes where needed. You’ll own the end-to-end transition process, ensuring … operational readiness, you’ll make sure every transition is delivered to a consistently high standard. Working with enterprise-level accountability, you’ll apply OneAdvanced service transition frameworks and best practices to protect customer experience, ensure operational teams are fully prepared, and deliver stable live services from day one. This ...