776 to 800 of 1,484 Service Management Jobs in the UK

application upgrades, changes and releases Leading application projects, implementations and replacements Coordinating testing and UAT Managing application incidents and escalations Maintaining application documentation and service information Supporting audits, governance and assurance activities Supporting cyber security assessments and incident response Ensuring applications are secure, reliable and fit for purpose Working … point of contact for SAP-related issues and escalations About you We are looking for someone with strong experience in applications management within a technical or complex organisation. You should have experience with: Business and enterprise applications SAP Application support and service management Third-party suppliers ...

Support Services team, supporting the Support Services Team Lead in day-to-day oversight whilst providing mentorship and escalation support to other Support Service Agents Day-to-day, you'll bring advanced technical expertise, foster knowledge sharing, and ensuring the teams activities align with defined standards and service level agreements. Your responsibilities will include: Providing first-line support via phone, email, remote tools, and IT Service Management tools for IT-related incidents and service requests Advanced troubleshooting of hardware, software, network, and account-related issues in-line with the technologies implemented Monitoring and managing ...

Mentor junior consultants and analysts. Ensure quality and consistency in project outputs. Qualifications Bachelors - Economics Bachelors - Finance Bachelors - Statistics Masters - Business Administration Masters - Risk Management Certifications Certified Fraud Examiner (CFE) - ACFEACFE CISA - ISACA - Information Systems Audit and Control AssociationISACA - Information Systems Audit and Control Association ITIL 4 Foundation Certificate … Service Management - SkillsoftSkillsoft Microsoft Certified: Azure Security Engineer Associate - MicrosoftMicrosoft Required Skills Artificial Intelligence (AI) Data Literacy Executive Presence Information Security Program Management Risk Management Storytelling Language English Language Proficiency - Advanced - C1 Additional Job Location Job Type Regular Master Skill List - Enterprise Risk Advisory Remote Type ...

Cheltenham-based colleagues and corporate services, ensuring users remain productive through the timely resolution of incidents, requests and technical issues. The role supports service availability, business continuity and operational efficiency by providing local hands-on support that cannot always be delivered remotely.Link to strategy: This role supports … deliver reliable, efficient and customer-focused technology services by ensuring users have access to responsive local IT support. It contributes to operational excellence, service continuity and colleague productivity, enabling teams to focus on delivering business and customer outcomes.**This job role is based in Cheltenham. Due to security requirements ...

Associate Service Delivery & Release Manager Cheltenham - 3 days office based About Finova Finova is the UK's leading lending and savings technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network … fully compliant in a fast-moving market. About you: Background: Client/customer relationship experience, ideally within Software Delivery or Financial Services. Knowledge of service desk operations and what constitutes "world-class service" is a distinct advantage. Communication & Empathy: Exceptional written, verbal, and listening skills with demonstrable customer ...

engineering teams to improve application reliability, performance, and operational resilience. You will also leverage monitoring and observability tools to proactively identify issues and minimise service disruption. To be successful as an Application Support Engineer, you should have: Strong AWS knowledge from an application support and operational support perspective, including … with an understanding of release and deployment practices Experience using monitoring and automation tools such as Kibana, AppDynamics and other observability platforms to support service performance and operational excellence You may be assessed on the key critical skills relevant for success in the role, such as risk and controls ...

Your roleAs an integral part of our Service Delivery Team, you’ll have fantastic opportunities to develop both yourself and our collective. As part of the team, you’ll be empowered to:Service Management. Support activities across all ITIL processes engaging with your customer as required and collaborating … with operational & technical teams to determine effectiveness of solutions, change windows, operational readiness etc.Continuous Improvement. Identify opportunities to improve IT service delivery processes and implementation of best practices.Communication and Collaboration. Acting as the voice of the client for live service with an understanding of business priorities and challenges ...

customers, helping them define technology strategies, shape transformation programmes, and design commercially viable solutions. The role works closely with sales, technical delivery, product, service management and vendor teams to shape compelling propositions combining Microsoft Azure, Microsoft 365, AVD, SD‐WAN, SB‐BRANCH and SASE technologies to deliver secure … lead workshops, discovery sessions and roadmap engagements. Translate business challenges into technical and commercial solutions aligned to business outcomes. Design end‐to‐end managed service solutions across cloud, workplace, networking and security domains. Support sales teams throughout the opportunity lifecycle, including proposals, presentations, RFPs, RFIs and tenders. Develop solution ...

partnership with some of the most brilliant minds. The Role As a Senior Systems Specialist, you will provideexpert-level support and leadership in the management of QinetiQ’s SAP SuccessFactors platform. Operating within Enterprise Digital Services, the role is accountable for ensuring system is secure, resilient, and aligned with … evolving business needs. Day-to-day, you’ll lead on system design, integration, and service improvement initiatives, working closely with stakeholders across geographies to deliver high-quality outcomes. By combining deep technical expertise with strategic insight and mentoring capabilities, the role drives operational excellence, enhances user experience, and contributes ...

throughout the sales process, from initial discovery and solution design through to proposal, presentation and handover into delivery. Working closely with customers, account managers, service delivery teams, engineers and technology partners, you will translate business requirements into practical, commercially sound managed network solutions. You will help … customer workshops and demonstrations where required. Maintain accurate technical records and sales documentation within agreed systems and processes. Provide a thorough handover to project, service delivery and operational teams following a successful sale. Keep up to date with networking technologies, vendor roadmaps and emerging customer needs. Contribute to standard ...

considered for the right candidate Contract Type : Permanent or Contract considered What you’ll do Provide infrastructure support across global operations, ensuring excellent customer service at all times Support and troubleshoot server, network and endpoint technologies across the business Investigate, manage and resolve infrastructure incidents, escalating where appropriate Maintain … Build effective working relationships with internal users, technical teams and third-party vendors Provide regular progress updates and communicate risks, issues and recommendations to management Escalate critical issues that may impact business operations Maintain accurate records within the IT Service Management system Ensure service requests ...

Operate across services, programmes and portfolios, working with service and product owners, delivery teams, cyber security, data, commercial colleagues and senior leaders. Ensure the quality and consistency of significant architecture decisions and make trade-offs visible to decision-makers. Guide the use of Microsoft Power Platform, Copilot Studio, approved … architecture practice and enabling multidisciplinary teams and suppliers to make timely, evidence-based decisions. Lead technical architecture across the Application Platforms portfolio and connect service-level decisions to organisational strategy, enterprise architecture and technology roadmaps. Own or assure complex and high-risk designs covering Power Platform, automation, AI agents ...

infrastructure, while ensuring regional needs are clearly represented and met. Key Responsibilities: Engage with global chapter leads and regional infrastructure colleagues through a matrix management to ensure effective planning, design, implementation, operation, and maintenance of all EMEA infrastructure services. Scope includes data centres, servers, storage systems, networks, telecommunications, workplace … activity translates into tangible, high-quality outcomes for EMEA. Oversee the day-to-day IT operations, including help desk support, system monitoring and IT service management including incident, problem and change management. Ensure timely resolution of IT issues to minimize downtime and disruptions to business operations. Develop ...

requirements Coordinating change approvals across technical, operational, and business stakeholders Supporting risk and impact assessments for planned technology changes Producing governance reports, dashboards, and management information Managing change scheduling and resolving conflicts across multiple workstreams Identifying improvements to change management processes and controls What You’ll Bring 5+ … years' experience in Technology Change Management, IT Service Management, or a related discipline Strong understanding of IT change governance, controls, and compliance frameworks Experience supporting Change Advisory Boards (CABs), governance reviews, and approval processes Proven ability to coordinate across multiple stakeholders and technology teams Strong reporting, documentation ...

through the SC Clearance process We are seeking an experienced Senior Linux Engineer to join a specialist team responsible for delivering both Managed Service and Project-based activities . This is a senior technical role supporting a complex Linux estate across live production, development, and test environments. The successful … SUSE Linux Enterprise Server (SLES) and Red Hat Enterprise Linux (RHEL) Deliver operational support across live, development, and test environments. Perform incident resolution, problem management, and root cause analysis. Implement, test, and deploy infrastructure changes in accordance with change management processes. Support infrastructure migration and transformation programmes. Develop ...

Configuration Specialist Rate: £500 per day Contract Length: 6 Months IR35 Status: Outside IR35 Location: Fully Remote A leading organisation undergoing a significant IT Service Management transformation is seeking an experienced HALO ITSM Configuration Specialist to join their programme team on an initial 6 month contract. This … expert who can engage with stakeholders, gather requirements, design solutions and configure services within HALO ITSM. You will play a key role in delivering service improvements across multiple business departments. The Role As the HALO ITSM Configuration Specialist, you will be the go to expert for assigned departments, working ...

cybersecurity and emerging trends. Promote a strong culture of infrastructure resilience, cybersecurity awareness and accountability. Infrastructure & IT Operations Lead the design, implementation and ongoing management of IT infrastructure, networks and core systems. Ensure high availability, performance, resilience and reliability of critical technology services. Oversee IT service delivery, incident … management and operational support. Develop and maintain robust disaster recovery and business continuity capabilities. Establish and maintain effective IT policies, standards, procedures and operational controls. Cybersecurity, Risk & Compliance Own and develop the organisation's cybersecurity strategy. Protect information assets and ensure appropriate security controls are implemented and maintained. Lead ...

Service Desk Supervisor (6 Month FTC) Hugely successful global law firm is looking for a Service Desk Supervisor to join the team on an initial 6-month fixed-term contract, supporting the Service Desk through a high period of exciting growth while helping to deliver a first … class IT support service to the London office. What’s On Offer: Salary to £70,000 6-month fixed-term contract Hybrid working (3 days office/2 days remote) Fantastic employee benefits On-site coffee bar and subsidised canteen Service Desk Supervisor – What You’ll Be Doing ...

tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.The Threat and Vulnerability Management Team Lead is responsible for defining, developing, and leading the strategic direction for safeguarding the organisation’s infrastructure and applications. This is achieved … Engineering Services & Solutions (DES) department of the Technology Division.The role is part of the Digital Engineering Services & Solutions (DES) department, which encompasses Infrastructure and Service Management across EMEA Bank, International Securities, and the 15+ countries in which these entities operate. The position is responsible for leading the Threat ...

kickoff preparations, project kickoffs, project plans including milestones and all project communications to ensure the successful adoption of the product with our key accounts. Management throughout the lifecycle of a project: responsibilities include, but are not limited to creating rollout plans specific to each project, establishing go-live criteria … stage, issue tracking and clearing, and communicating progress to the wider business. Throughout, you will need to anticipate bottlenecks, explore contingencies and provide escalation management throughout new product launches. Stakeholder management: This is a critical role for Deliveroo to make sure both external and internal teams are working ...

making sure that the function enables the business rather than slowing it down. This is a strategic leadership role with line management at its core. You will manage the Senior IT Analyst and IT Support Analysts, set the priorities for the team, and own the plan … work aligned to business and Risk and Compliance objectives stepping in when necessary to support them. You will own the IT strategy and roadmap, service performance, vendor procurement outcomes, and the IT control environment, including SOC 2, Cyber Essentials, and GDPR-related IT controls. You will plan and manage ...

hackajob is partnering directly with Solirius Reply to hire for this role. Role: Service Desk Manager Location: Mainly Remote with occasional on-site attendance required. Clearances: Internal Background Check (DBS)/Eligible for Security Clearance About Us: Solirius Reply part of the Reply Group is a technology consultancy … Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership ...

AtkinsRéalis is seeking a Service Management Leader in London to shape and deliver complex service architectures and management capabilities. You will advise across ITIL4 disciplines, lead multi‐partner teams, and ensure high performance across client programmes. The role emphasizes strong stakeholder engagement, roadmap creation, and proactive … service design, delivery, and assurance across diverse IT environments. #J-18808-Ljbffr ...

Lead and support on incidents and mentor team to be able to manage confidently in incident scenarios. Establish appropriate AI‐augmented Risk and Vulnerability Management practices. Liaise with Data protection, Risk and Audit teams, understanding their requirements and ensuring our solutions meet them, as well as other required security … Network, Identity, Application and Data security. Experience of DevSecOps, including code pipeline security and using Agile philosophies/models. Strong understanding of configuration management and automation systems. Subject matter expert of Security technologies, with demonstrable experience of developing and implementing them. Good understanding of Cloud Infrastructure platforms (e.g. ...

Service Delivery Engineer We’re looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where you’ll take ownership of service performance, reliability, and continuous improvement across customer environments. … customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills. What You’ll Be Doing Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets ...