801 to 825 of 1,484 Service Management Jobs in the UK

technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change — ensuring solutions are well‐designed, well‐governed, and successfully adopted. The role combines people leadership, technology governance, and delivery … commercial evaluations. Approve and govern system changes, ensuring security, architecturalintegrityand operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people‐leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects ...

associated runtime services. Own the technical integrity, availability, resilience, recoverability and security of the Unisys platforms within your scope. Maintain effective oversight of production service performance, operational risks, vulnerabilities, capacity, software currency, hardware lifecycle and technical debt. Lead complex infrastructure change, including hardware refreshes, software upgrades, resilience improvements, security … remediation, service transitions and platform decommissioning. Ensure changes are appropriately designed, tested, risk‐assessed and governed, with robust implementation, recovery and stakeholder‐communication plans. Act as a senior escalation point during major incidents, bringing together engineering teams, application owners, service management, suppliers and senior stakeholders to restore ...

contact to ensure client issues are addressed effectively and that our processes and quality standards are consistently applied. You’ll also support senior management in account growth, post-deployment success, and the transition from onboarding to business-as-usual support. The role involves collaboration with Product, Engineering, and Sales … teams to ensure customer satisfaction and drive continual service improvement. Responsibilities Delivery Manage the seamless transition of customers from the Onboarding Team to Support, including effective handover of configuration knowledge and documentation. Oversee ticket triage and incident management, ensuring issues are handled within SLA and coordinated across Product ...

contact to ensure client issues are addressed effectively and that our processes and quality standards are consistently applied. You'll also support senior management in account growth, post-deployment success, and the transition from onboarding to business-as-usual support. The role involves collaboration with Product, Engineering, and Sales … teams to ensure customer satisfaction and drive continual service improvement. Responsibilities Delivery Manage the seamless transition of customers from the Onboarding Team to Support, including effective handover of configuration knowledge and documentation. Oversee ticket triage and incident management, ensuring issues are handled within SLA and coordinated across Product ...

truly global, collaborative team of professionals? Your journey begins here. Job Title ServiceNow Solutions Developer Office Location London or Birmingham Department IT Service Management Applications Working Hours 35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile … applications, through to testing support, deployment and post-implementation support. Look for opportunities to simplify and improve business processes through workflow automation, self-service and a better user experience, feeding recommendations into the platform roadmap. Design, configure and help embed approved ServiceNow AI capabilities, including Now Assist ...

strategic interface for all International IT activity. This individual acts as the Business Point of Contact (BPOC) for regional business and IT escalations, IT service performance, and new business engagements (M&As), while providing direct support to the Global Head of IT Operations across strategic initiatives, budgeting, and resource … complex, multi-regional environments, drive operational excellence, and lead with credibility at both an executive and local team level.**Key Responsibilities****IT Operations Leadership & Service Excellence*** Serve as the Business Point of Contact (BPOC) for all International business and IT escalations, ensuring issues are triaged, communicated, and resolved ...

Urgently seeking x 2 contract Service Desk Analysts to join a busy IT support team based in Norwich. This is an excellent opportunity for candidates with strong customer service and 1st line IT support experience who are available to start immediately. Service Desk Analyst x2 Location: Norwich … Responsibilities Provide first-line IT support to end users. Deliver customer-focused information, advice, and technical assistance. Log, troubleshoot, and resolve technical incidents and service requests. Escalate complex issues where required. Maintain accurate records within the service management system. Support users across a range of hardware, software ...

Project & Service Delivery Manager Milton Keynes | £35,000 per annum, increasing to £37,500 after probation We are looking for a Project & Service Delivery Manager to join a leading organisation within the life sciences sector, based in Milton Keynes. This is a great opportunity for someone with … Life Sciences, Biomedical Science or laboratory background who has project management and client-facing skills and is looking to take on a varied role combining project delivery, customer relationships and operational coordination. About the role You will take ownership of client projects from the initial concept and onboarding stages ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate‐level cloud certification in Azure or AWS. Hands‐on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

This is an amazing opportunity to join a modern, globally established wealth management organisation, combining highly personalised service and local expertise with the capabilities and resources of a global industry leader. As the organisation expands, technology will play a central role in creating a scalable, secure and high … quality experience for colleagues and clients. The IT Service Engineer provides responsive, high-quality end-user IT and infrastructure support for the London site. Working with a high degree of independence, the role resolves incidents and service requests, supports technology changes and contributes to the reliability, security ...

supporting security accreditation, assurance activities, and evidence generation for classified systems and regulated environments. Strong understanding of cryptographic services, encryption technologies, PKI, certificate lifecycle management, and secure communications. Experience assessing and mitigating risks associated with classified information exchange and trusted data transfer mechanisms. Experience integrating Cross Domain technologies with … across Government, Defence, National Security, or Critical National Infrastructure environments. Infrastructure & Engineering Advanced PowerShell scripting and automation experience. Strong understanding of Windows platform lifecycle management, system hardening, patch management, and vulnerability remediation. Experience troubleshooting complex infrastructure and platform issues at 3rd and 4th Line support levels. Demonstrable experience ...

associated runtime services.* Own the technical integrity, availability, resilience, recoverability and security of the Unisys platforms within your scope.* Maintain effective oversight of production service performance, operational risks, vulnerabilities, capacity, software currency, hardware lifecycle and technical debt.* Lead complex infrastructure change, including hardware refreshes, software upgrades, resilience improvements, security … remediation, service transitions and platform decommissioning.* Ensure changes are appropriately designed, tested, risk-assessed and governed, with robust implementation, recovery and stakeholder-communication plans.* Act as a senior escalation point during major incidents, bringing together engineering teams, application owners, service management, suppliers and senior stakeholders to restore ...

organisation at a pivotal stage of its development. The business has experienced significant growth over recent years and is now investing in its customer service and customer experience capability to ensure it can scale successfully, integrate future growth and continue delivering exceptional outcomes for customers. As Head of Customer … Service you will have the opportunity to build, influence and transform a function with genuine executive visibility and long-term career potential. This role will be office based in North Yorkshire. About the role: Reporting into the senior leadership team, you will take ownership of a customer service ...

hardware support - Remote support and troubleshooting - Supporting internal projects as assigned - Maintaining good working relationships with internal and external stakeholders and 3rd party IT service providers - Participating in the out-of-hours on-call support rota What we are looking for Essential: - IT support and problem-solving experience across … Teamwork and collaboration skills - Customer-focused, can-do attitude Desirable: - Good knowledge of business processes within the 3PL/Logistics sector - Experience using IT Service Management/helpdesk ticketing solutions - SQL writing experience - Experience using and/or supporting Warehouse Management Systems and Carrier Management Systems ...

public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Principal Service Desk Analyst, like theSenior and Service Desk Analyst, is there to achieve the resolution (both reactive and proactive) of problems throughout the information … incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. ThePrincipal Service Desk Analystis an escalation point for the Service Desk Teamand is required to deliver advanced problem resolution, working with ...

public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Principal Service Desk Analyst, like theSenior and Service Desk Analyst, is there to achieve the resolution (both reactive and proactive) of problems throughout the information … incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. ThePrincipal Service Desk Analystis an escalation point for the Service Desk Teamand is required to deliver advanced problem resolution, working with ...

Manager to oversee and coordinate a team of IT Field Engineers supporting a large European retail estate. This role is responsible for scheduling, job management, and day-to-day operational delivery of break-fix services for EPOS systems across multiple retail sites. The successful candidate will … link between the Support Desk, Field Engineers, and wider stakeholders, ensuring service levels are consistently met. Key Responsibilities Manage and schedule IT Field Engineers across Europe, ensuring efficient deployment and coverage. Oversee break-fix maintenance of EPOS units across a large retail store network. Use Fieldmotion to manage jobs ...

appoint a Digital Employee Experience Operations Manager. This is a strategic leadership role focused on enhancing the digital workplace experience across EMEA, driving service excellence, continuous improvement and operational performance across end-user technology services. This is an exciting opportunity for a senior technology operations leader who is passionate … about service excellence, employee experience and digital workplace transformation. You'll be responsible for delivering a seamless technology experience to approximately 5,000 users across EMEA while leading a high-performing team and driving the next stage of operational maturity. Key Responsibilities Lead and develop a team ...

appoint a Digital Employee Experience Operations Manager. This is a strategic leadership role focused on enhancing the digital workplace experience across EMEA, driving service excellence, continuous improvement and operational performance across end-user technology services. This is an exciting opportunity for a senior technology operations leader who is passionate … about service excellence, employee experience and digital workplace transformation. You'll be responsible for delivering a seamless technology experience to approximately 5,000 users across EMEA while leading a high-performing team and driving the next stage of operational maturity. Key Responsibilities Lead and develop a team ...

provide second and third-line support for our business-critical applications, ensuring systems operate securely, efficiently and reliably. You will support change and release management activities, maintain integrations and automations and work closely with suppliers and internal teams to resolve incidents and enhance application performance. This position sits … farmers need. Provide day-to-day operational support for key business applications, including Dynamics 365, SharePoint and Power Platform Investigate and resolve application incidents, service requests and user issues within agreed service levels Support patching, upgrades, releases and deployment activity, ensuring appropriate testing, rollback plans and documentation ...

Role Title: Vulnerability Management Consultant (x2 seats) Location: Inverness or Preston, 5 days onsite Duration: 23/04/2027 Rate - £475 - £525 (Inside IR35) About the role you're considering The Vulnerability Management Consultant operates within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment … supporting the governance and coordination of vulnerability management activities across suppliers. The role assists in ensuring vulnerabilities are identified, tracked, prioritised, and reported in accordance with client policies and agreed remediation timelines. Working with suppliers, service teams and security stakeholders, the consultant provides visibility of vulnerability status ...

Role Title: Vulnerability Management Consultant (x2 seats) Location: Inverness or Preston, 5 days onsite Duration: 23/04/2027 Rate - £475 - £525 (Inside IR35) About the role you're considering The Vulnerability Management Consultant operates within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment … supporting the governance and coordination of vulnerability management activities across suppliers. The role assists in ensuring vulnerabilities are identified, tracked, prioritised, and reported in accordance with client policies and agreed remediation timelines. Working with suppliers, service teams and security stakeholders, the consultant provides visibility of vulnerability status ...

design standards. Review and sign off on as-built configurations, ensuring alignment with designed architecture and enterprise technology standards. Maintain ownership of application configuration management and technical platform integrity. Support the development of tactical solutions addressing Primavera P6 platform obsolescence. Contribute to the design and implementation of the strategic … Strong technical expertise supporting Primavera P6 enterprise environments. Knowledge of P6 architecture, configuration, platform deployment, and lifecycle management. Experience supporting integrated project and portfolio management solutions or similar enterprise portfolio management platforms. Experience designing and supporting enterprise application architectures across application, database, and infrastructure layers. Knowledge of platform ...

Role Title: Vulnerability Management Consultant (x2 seats)Location: Inverness or Preston, 5 days onsite Duration: 23/04/2027 Rate - £475 - £525 (Inside IR35) Role Description: About the role you're considering The Vulnerability Management Consultant operates within the Operational Integrator (OI) function in a multi-supplier … SIAM) environment, supporting the governance and coordination of vulnerability management activities across suppliers. The role assists in ensuring vulnerabilities are identified, tracked, prioritised, and reported in accordance with client policies and agreed remediation timelines. Working with suppliers, service teams and security stakeholders, the consultant provides visibility of vulnerability ...

seasoned professional who thrives in a fast-paced environment and is eager to lead a team and be part of the the strategic management of our network and IT Communications systems. As the Network and IT Communications Manager, you will be responsible for designing, implementing, and maintaining robust … evolving industry. The ideal candidate will have a strong background in network architecture, cyber security, and IT communications, along with excellent leadership and project management skills. You will be a strategic thinker with the ability to manage complex projects and provide innovative solutions that drive business growth. Join ...