Service Now Architect
- Location
- Greater London, England, United Kingdom
About the Role We are seeking an experienced, hands‐on ServiceNow Architect to lead solution architecture and platform design for a large-scale telecom transformation programme. The role requires strong technical leadership, stakeholder engagement, and practical delivery experience across ServiceNow Telecommunications Service Management, Telecom Service Operations Management, Customer Service Management … ITSM, ITOM, CMDB, Discovery, Service Mapping, SecOps, IRM, integrations, reporting, and platform capabilities Translate business requirements, process designs, and fit-gap outcomes into scalable ServiceNow solution designs and implementation roadmaps Define the platform blueprint, application boundaries, integration patterns, data flows, security model, and non-functional requirements Design telecom service management ...