Service Delivery and Support Lead - Vice President
- Location
- Greater London, England, United Kingdom
meetings to assess risk, coordinate scheduling, and lead end‐user communications to ensure stakeholders are informed ahead of impactful changes. Administer and continuously improve ServiceNow workflows to support international operations, including automation, routing rules, and reporting configuration. Maintain oversight of asset management across international offices, ensuring configuration items and inventory … multi‐site support teams. Strong practical knowledge of ITIL practices across Incident, Problem, Change, Configuration, and Knowledge Management; ITILv4 certification preferred. Hands‐on ServiceNow experience including workflow configuration, automation, and reporting; familiarity with additional ITSM toolsets advantageous. Proven track record managing high‐priority incidents and stakeholder escalations in a fast ...