Period
to 4 December 2020

The median annual salary for a Support Analyst was £36,740 in advertised job vacancies in Central London during the 6 months to 4 December 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
London > Central London
6 months to
4 Dec 2020
Same period 2019 Same period 2018
Rank 139 100 109
Rank change year-on-year -39 +9 -2
Permanent jobs requiring a Support Analyst 80 401 414
As % of all permanent jobs advertised in Central London 1.67% 3.18% 2.94%
As % of the Job Titles category 1.78% 3.33% 3.07%
Number of salaries quoted 76 354 389
Median annual salary £36,740 £35,000 £42,500
Median salary % change year-on-year +4.97% -17.65% -
10th Percentile £30,225 £23,500 £26,250
90th Percentile £65,000 £70,000 £70,000
London median annual salary £39,456 £35,000 £39,437
% change year-on-year +12.73% -11.25% +5.16%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Central London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Central London
Permanent vacancies in Central London with a recognized job title 4,482 12,038 13,469
% of permanent IT jobs with a recognized job title 93.69% 95.56% 95.74%
Number of salaries quoted 3,914 10,468 12,050
Median annual salary £70,000 £65,000 £62,500
Median salary % change year-on-year +7.69% +4.00% +5.93%
10th Percentile £42,500 £36,250 £33,750
90th Percentile £98,750 £95,000 £92,500
London median annual salary £67,500 £65,000 £60,000
% change year-on-year +3.85% +8.33% -

Support Analyst
Job Vacancy Trend in Central London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in Central London.

Job vacancy trend for Support Analyst in Central London

Support Analyst
Salary Trend in Central London

3-month moving average salary quoted in jobs citing Support Analyst in Central London.

Salary trend for Support Analyst in Central London

Support Analyst
Salary Histogram in Central London

Salary distribution for jobs citing Support Analyst in Central London over the 6 months to 4 December 2020.

Salary histogram for Support Analyst in Central London

Support Analyst
Job Locations in Central London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Central London region over the 6 months to 4 December 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -56 59 £35,000 -6.67% 7
West End of London +23 13 £52,500 +81.94%
City of Westminster +20 10 £52,500 +70.81%
Camden +24 1 £23,000 -23.33%
Support Analyst
London

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Central London

For the 6 months to 4 December 2020, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Central London region featuring Support Analyst in the job title.

1 48 (60.00%) Microsoft
2 46 (57.50%) Windows
3 41 (51.25%) Finance
4 37 (46.25%) Active Directory
5 32 (40.00%) Windows 10
6 31 (38.75%) Microsoft Office
7 30 (37.50%) Office 365
8 21 (26.25%) ITIL
9 20 (25.00%) SQL
9 20 (25.00%) Microsoft Certification
9 20 (25.00%) Management Information System
10 14 (17.50%) SQL Server
11 13 (16.25%) Azure
12 11 (13.75%) PowerShell
12 11 (13.75%) Problem-Solving
13 10 (12.50%) Service Management
13 10 (12.50%) Change Management
13 10 (12.50%) DevOps
14 9 (11.25%) Puppet
14 9 (11.25%) Infrastructure as Code
14 9 (11.25%) Cosmos DB
14 9 (11.25%) Data Lake
14 9 (11.25%) Terraform
14 9 (11.25%) Grafana
14 9 (11.25%) Packer
14 9 (11.25%) Law
14 9 (11.25%) SQL Server Reporting Services
14 9 (11.25%) Linux
14 9 (11.25%) ADO
14 9 (11.25%) ITIL Certification

Support Analyst Skill Set
Co-occurring IT Skills in Central London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (8.75%) SharePoint
2 5 (6.25%) MS Exchange
3 1 (1.25%) Apache
3 1 (1.25%) Exchange Server 2013
3 1 (1.25%) WebLogic
Applications
1 31 (38.75%) Microsoft Office
2 3 (3.75%) Microsoft Excel
3 1 (1.25%) Microsoft PowerPoint
Business Applications
1 7 (8.75%) Dynamics CRM
2 3 (3.75%) iTrent
2 3 (3.75%) Northgate Housing
2 3 (3.75%) Oracle Applications
3 1 (1.25%) Dynamics AX
3 1 (1.25%) SAP BPC
3 1 (1.25%) SAP CO
3 1 (1.25%) SAP FI
3 1 (1.25%) SAP FI/CO
3 1 (1.25%) SAP MM
3 1 (1.25%) SAP SD
Cloud Services
1 30 (37.50%) Office 365
2 13 (16.25%) Azure
3 3 (3.75%) SaaS
4 2 (2.50%) AWS
4 2 (2.50%) Mimecast
4 2 (2.50%) Salesforce Sales Cloud
5 1 (1.25%) Azure Active Directory
5 1 (1.25%) GCP
5 1 (1.25%) IaaS
5 1 (1.25%) OneDrive
5 1 (1.25%) PaaS
Communications & Networking
1 3 (3.75%) DHCP
1 3 (3.75%) DNS
2 2 (2.50%) Cisco IOS
2 2 (2.50%) LAN
2 2 (2.50%) SSH
2 2 (2.50%) WAN
2 2 (2.50%) WebEx
2 2 (2.50%) Wi-Fi
3 1 (1.25%) Firewall
3 1 (1.25%) Internet
3 1 (1.25%) Remote Desktop
3 1 (1.25%) SAN
3 1 (1.25%) TCP/IP
3 1 (1.25%) VPN
Database & Business Intelligence
1 14 (17.50%) SQL Server
2 9 (11.25%) Cosmos DB
2 9 (11.25%) Data Lake
2 9 (11.25%) SQL Server Reporting Services
3 7 (8.75%) SQL Server Integration Services
4 3 (3.75%) Data Warehouse
5 1 (1.25%) Relational Database
5 1 (1.25%) SAP BW
Development Applications
1 2 (2.50%) Eclipse
2 1 (1.25%) Visual Studio
General
1 41 (51.25%) Finance
2 9 (11.25%) Law
3 5 (6.25%) Front Office
4 4 (5.00%) Back Office
4 4 (5.00%) Banking
4 4 (5.00%) Legal
5 3 (3.75%) Social Housing
6 2 (2.50%) Retail
7 1 (1.25%) Advertising
7 1 (1.25%) General Ledger
7 1 (1.25%) International Banking
7 1 (1.25%) Investment Banking
7 1 (1.25%) Polish Language
7 1 (1.25%) Spanish Language
Libraries, Frameworks & Software Standards
1 9 (11.25%) ADO
2 3 (3.75%) .NET
3 1 (1.25%) FIX Protocol
Miscellaneous
1 20 (25.00%) Management Information System
2 5 (6.25%) Video Conferencing
3 4 (5.00%) Analytical Skills
4 2 (2.50%) Client/Server
4 2 (2.50%) Self-Motivation
5 1 (1.25%) Data Structures
5 1 (1.25%) Device Driver
5 1 (1.25%) Foreign Exchange (FX)
5 1 (1.25%) Mobile App
5 1 (1.25%) Public Cloud
5 1 (1.25%) SWIFT
Operating Systems
1 46 (57.50%) Windows
2 32 (40.00%) Windows 10
3 9 (11.25%) Linux
4 6 (7.50%) Windows Server
5 5 (6.25%) Unix
6 2 (2.50%) Red Hat Enterprise Linux
6 2 (2.50%) Windows Server 2016
6 2 (2.50%) Windows Server 2019
7 1 (1.25%) Mac OS
7 1 (1.25%) Windows Server 2008
7 1 (1.25%) Windows Server 2012
Processes & Methodologies
1 21 (26.25%) ITIL
2 11 (13.75%) Problem-Solving
3 10 (12.50%) Change Management
3 10 (12.50%) DevOps
3 10 (12.50%) Service Management
4 9 (11.25%) Configuration Management
4 9 (11.25%) Infrastructure as Code
5 8 (10.00%) CRM
6 4 (5.00%) Problem Management
7 3 (3.75%) Asset Management
7 3 (3.75%) Continuous Improvement
7 3 (3.75%) Document Management
7 3 (3.75%) ETL
7 3 (3.75%) Release Management
7 3 (3.75%) Test Scripting
7 3 (3.75%) User Acceptance Testing
8 2 (2.50%) Collaborative Working
8 2 (2.50%) Disaster Recovery
8 2 (2.50%) Innovative Thinking
8 2 (2.50%) Patch Management
Programming Languages
1 20 (25.00%) SQL
2 11 (13.75%) PowerShell
3 3 (3.75%) Java
3 3 (3.75%) T-SQL
4 2 (2.50%) Korn
4 2 (2.50%) Perl
4 2 (2.50%) Shell Script
5 1 (1.25%) C++
5 1 (1.25%) Python
Qualifications
1 20 (25.00%) Microsoft Certification
2 9 (11.25%) ITIL Certification
3 5 (6.25%) Degree
4 2 (2.50%) ITIL Foundation Certificate
5 1 (1.25%) Linux+ Certification
5 1 (1.25%) MCSA
5 1 (1.25%) MCSE
5 1 (1.25%) MOS
Quality Assurance & Compliance
1 8 (10.00%) SLA
2 2 (2.50%) QA
3 1 (1.25%) Cyber Essentials
3 1 (1.25%) Cyber Essentials PLUS
3 1 (1.25%) GDPR
System Software
1 37 (46.25%) Active Directory
2 2 (2.50%) Microsoft App-V
3 1 (1.25%) BitLocker
3 1 (1.25%) VMware Infrastructure
3 1 (1.25%) VMware Workstation
Systems Management
1 9 (11.25%) Grafana
1 9 (11.25%) Packer
1 9 (11.25%) Puppet
1 9 (11.25%) Terraform
2 4 (5.00%) SCCM
3 3 (3.75%) Microsoft Intune
4 2 (2.50%) AirWatch
4 2 (2.50%) WSUS
5 1 (1.25%) Single Sign-On
Vendors
1 48 (60.00%) Microsoft
2 6 (7.50%) Citrix
3 5 (6.25%) Bloomberg
4 4 (5.00%) iManage
4 4 (5.00%) Oracle
4 4 (5.00%) Reuters
5 3 (3.75%) Cisco
5 3 (3.75%) Northgate
5 3 (3.75%) Salesforce.com
5 3 (3.75%) ServiceNow
6 2 (2.50%) Apple
6 2 (2.50%) Red Hat
6 2 (2.50%) SolarWinds
6 2 (2.50%) VMware
7 1 (1.25%) Aderant
7 1 (1.25%) Intapp
7 1 (1.25%) Sage
7 1 (1.25%) SAP
7 1 (1.25%) SimCorp
7 1 (1.25%) Xero