Help Desk Technician Jobs in England

Help Desk Technician
UK > England

The median Help Desk Technician salary in England is £25,809 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 755 940 1066
Rank change year-on-year +185 +126 -232
Permanent jobs requiring a Help Desk Technician 82 7 52
As % of all permanent jobs advertised in England 0.097% 0.007% 0.040%
As % of the Job Titles category 0.10% 0.008% 0.041%
Number of salaries quoted 77 6 50
10th Percentile £22,500 £21,000 £21,000
25th Percentile £23,000 £22,906 £24,000
Median annual salary (50th Percentile) £25,809 £25,875 £26,000
Median % change year-on-year -0.26% -0.48% -1.89%
75th Percentile - £27,438 £26,500
90th Percentile £27,500 £28,375 £26,750
UK median annual salary £25,809 £25,875 £26,000
% change year-on-year -0.26% -0.48% -0.95%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,250 85,781 125,417
% of permanent jobs with a recognized job title 94.48% 91.57% 96.08%
Number of salaries quoted 60,143 54,189 75,436
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,000 £45,000 £43,000
Median annual salary (50th Percentile) £54,000 £60,567 £60,000
Median % change year-on-year -10.84% +0.95% +9.09%
75th Percentile £72,375 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £52,923 £60,000 £60,000
% change year-on-year -11.80% - +9.09%

Help Desk Technician
Job Vacancy Trend in England

Job postings that featured Help Desk Technician in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Help Desk Technician in England

Help Desk Technician
Salary Trend in England

3-month moving average salary quoted in jobs citing Help Desk Technician in England.

Salary trend for Help Desk Technician in England

Help Desk Technician
Salary Histogram in England

Salary distribution for jobs citing Help Desk Technician in England over the 6 months to 25 April 2024.

Salary histogram for Help Desk Technician in England

Help Desk Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Technician within the England region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East of England +63 36 £25,809 +22.90% 1
South East +34 16 £25,000 -6.54% 2
North of England +53 13 £24,000 -4.95%
North West - 9 £24,000 -
London +132 8 £26,000 -1.89%
Midlands - 6 £24,000 -
West Midlands - 6 £24,000 -
North East - 3 £23,625 -
Yorkshire +87 1 £27,000 +6.93%
South West - 1 £40,000 - 1
Help Desk Technician
UK

Help Desk Technician Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 25 April 2024, Help Desk Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Help Desk Technician in the job title.

1 36 (43.90%) Line Management
1 36 (43.90%) Housing Association
1 36 (43.90%) Law
2 23 (28.05%) Social Skills
2 23 (28.05%) Customer Service
3 19 (23.17%) Microsoft 365
4 17 (20.73%) Windows
4 17 (20.73%) Microsoft
5 13 (15.85%) Active Directory
6 12 (14.63%) SQL
7 10 (12.20%) Azure
7 10 (12.20%) Problem-Solving
8 9 (10.98%) Wireless
9 8 (9.76%) Firewall
9 8 (9.76%) Microsoft Office
10 7 (8.54%) Windows 10
10 7 (8.54%) Entra ID
11 6 (7.32%) Data Centre
11 6 (7.32%) SD-WAN
11 6 (7.32%) Organisational Skills
11 6 (7.32%) Cyber Essentials
11 6 (7.32%) Cyber Essentials PLUS
11 6 (7.32%) Virtual Machines
11 6 (7.32%) Self-Motivation
11 6 (7.32%) Finance
11 6 (7.32%) PostgreSQL
11 6 (7.32%) Local Government
11 6 (7.32%) CCTV
11 6 (7.32%) Degree
11 6 (7.32%) LAN

Help Desk Technician Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (4.88%) SharePoint
2 2 (2.44%) Apache
2 2 (2.44%) IIS
Applications
1 8 (9.76%) Microsoft Office
2 4 (4.88%) Microsoft Excel
3 1 (1.22%) Microsoft PowerPoint
Cloud Services
1 19 (23.17%) Microsoft 365
2 10 (12.20%) Azure
3 7 (8.54%) Entra ID
4 1 (1.22%) OneDrive
Communications & Networking
1 9 (10.98%) Wireless
2 8 (9.76%) Firewall
3 6 (7.32%) LAN
3 6 (7.32%) MPLS
3 6 (7.32%) SD-WAN
4 5 (6.10%) Wi-Fi
5 4 (4.88%) DNS
5 4 (4.88%) Remote Desktop
6 3 (3.66%) TCP/IP
7 2 (2.44%) DHCP
7 2 (2.44%) VPN
8 1 (1.22%) Intranet
8 1 (1.22%) Network Security
8 1 (1.22%) VoIP
Database & Business Intelligence
1 6 (7.32%) PostgreSQL
2 3 (3.66%) SQL Server
3 2 (2.44%) MySQL
Development Applications
1 1 (1.22%) Visual Studio
General
1 36 (43.90%) Law
2 23 (28.05%) Social Skills
3 6 (7.32%) Finance
3 6 (7.32%) Local Government
3 6 (7.32%) Organisational Skills
4 4 (4.88%) Retail
5 3 (3.66%) Inclusion and Diversity
6 1 (1.22%) Agriculture
6 1 (1.22%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (3.66%) X-Windows
2 2 (2.44%) .NET
2 2 (2.44%) Razor View Engine
Miscellaneous
1 36 (43.90%) Housing Association
2 6 (7.32%) CCTV
2 6 (7.32%) Data Centre
2 6 (7.32%) Self-Motivation
3 3 (3.66%) Driving Licence
3 3 (3.66%) Enterprise Software
4 1 (1.22%) Private Cloud
Operating Systems
1 17 (20.73%) Windows
2 7 (8.54%) Windows 10
3 4 (4.88%) Windows 7
4 3 (3.66%) Mac OS X
5 2 (2.44%) Windows Server
6 1 (1.22%) Linux
6 1 (1.22%) Mac OS
Processes & Methodologies
1 36 (43.90%) Line Management
2 23 (28.05%) Customer Service
3 10 (12.20%) Problem-Solving
4 3 (3.66%) Collaborative Working
4 3 (3.66%) Customer Experience
5 2 (2.44%) Computer Science
5 2 (2.44%) CRM
5 2 (2.44%) Data Integration
5 2 (2.44%) Issue Tracking
5 2 (2.44%) ITIL
6 1 (1.22%) Asset Management
6 1 (1.22%) Break/Fix
6 1 (1.22%) Case Management
6 1 (1.22%) Escalation Management
6 1 (1.22%) Incident Management
6 1 (1.22%) Mentoring
6 1 (1.22%) Mobile Device Management
6 1 (1.22%) Project Management
6 1 (1.22%) Server Management
6 1 (1.22%) Service Delivery
Programming Languages
1 12 (14.63%) SQL
2 2 (2.44%) PowerShell
Qualifications
1 6 (7.32%) Degree
2 2 (2.44%) DBS Check
2 2 (2.44%) GNVQ
3 1 (1.22%) DV Cleared
3 1 (1.22%) NVQ Level 3
3 1 (1.22%) Security Cleared
Quality Assurance & Compliance
1 6 (7.32%) Cyber Essentials
1 6 (7.32%) Cyber Essentials PLUS
2 3 (3.66%) GDPR
3 1 (1.22%) SLA
System Software
1 13 (15.85%) Active Directory
2 6 (7.32%) Virtual Machines
3 2 (2.44%) Hyper-V
3 2 (2.44%) VMware Infrastructure
Systems Management
1 2 (2.44%) Microsoft Intune
Vendors
1 17 (20.73%) Microsoft
2 2 (2.44%) Apple
2 2 (2.44%) Sage
2 2 (2.44%) VMware
3 1 (1.22%) Cisco
3 1 (1.22%) ConnectWise
3 1 (1.22%) Draytek
3 1 (1.22%) Sophos
3 1 (1.22%) Ubiquiti
3 1 (1.22%) Veeam