Period
to 24 November 2017

The median annual salary for an Operational Support Analyst was £31,500 in advertised job vacancies in England during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Operational Support Analyst
UK > England
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 1106 1146 1197
Rank change year-on-year +40 +51 -27
Permanent jobs requiring an Operational Support Analyst 57 61 94
As % of all permanent IT jobs advertised in England 0.034% 0.034% 0.046%
As % of the Job Titles category 0.035% 0.035% 0.047%
Number of salaries quoted 53 56 62
England median annual salary £31,500 £35,000 £38,750
Median salary % change year-on-year -10.00% -9.68% +35.37%
10th Percentile £22,600 £24,750 £27,063
90th Percentile £39,250 £65,000 £55,000
UK median annual salary £31,500 £35,000 £38,750
% change year-on-year -10.00% -9.68% +35.37%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 161568 172325 198595
% of permanent IT jobs with a recognized job title 95.73% 96.50% 96.51%
Number of salaries quoted 130662 145385 166655
England median annual salary £50,000 £47,500 £46,500
Median salary % change year-on-year +5.26% +2.15% +3.33%
10th Percentile £27,500 £27,250 £26,375
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,500 £47,500 £45,000
% change year-on-year +2.11% +5.56% -

Operational Support Analyst
Job Vacancy Trend in England

Job postings that featured Operational Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Operational Support Analyst in England

Operational Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Operational Support Analyst in England.

Salary trend for Operational Support Analyst in England

Operational Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Operational Support Analyst in England over the 6 months to 24 November 2017.

Salary histogram for Operational Support Analyst in England

Operational Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Operational Support Analyst within the England region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +55 25 £31,500 -10.00%
London 0 25 £25,000 -41.52%
Yorkshire +26 4 - -
North of England +16 4 - -
Midlands +34 3 £29,500 -7.81%
East Midlands - 2 £29,500 -
West Midlands +16 1 £28,000 -12.50%
Operational Support Analyst
UK

Operational Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 November 2017, Operational Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Operational Support Analyst in the job title.

1 23 (40.35%) Windows
1 23 (40.35%) Release Management
2 22 (38.60%) SQL
2 22 (38.60%) FTP
3 21 (36.84%) Java
4 20 (35.09%) Service Delivery
4 20 (35.09%) SolarWinds
4 20 (35.09%) Statistics
5 19 (33.33%) C#
5 19 (33.33%) RPG
5 19 (33.33%) .NET
5 19 (33.33%) SSL
5 19 (33.33%) Software Delivery
5 19 (33.33%) Ticket Management
5 19 (33.33%) Dynatrace
6 18 (31.58%) Microsoft Office
7 17 (29.82%) Finance
8 15 (26.32%) Microsoft Excel
9 14 (24.56%) Degree
9 14 (24.56%) Computer Science
10 13 (22.81%) JIRA
10 13 (22.81%) Test Scripting
10 13 (22.81%) Confluence
10 13 (22.81%) Management Information System
10 13 (22.81%) B2C
11 9 (15.79%) Windows Server
12 8 (14.04%) Windows Server 2012
12 8 (14.04%) Microsoft
12 8 (14.04%) Banking
13 7 (12.28%) Active Directory

Operational Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (22.81%) Confluence
2 1 (1.75%) Apache
2 1 (1.75%) IIS
2 1 (1.75%) JBoss
2 1 (1.75%) Tomcat
2 1 (1.75%) WebLogic
2 1 (1.75%) WebLogic Portal
2 1 (1.75%) WebSphere
Applications
1 18 (31.58%) Microsoft Office
2 15 (26.32%) Microsoft Excel
Business Applications
1 1 (1.75%) Siebel CRM
Cloud Services
1 3 (5.26%) Amazon AWS
1 3 (5.26%) Microsoft Azure
Communications & Networking
1 22 (38.60%) FTP
2 19 (33.33%) SSL
3 3 (5.26%) SAN
4 1 (1.75%) NAS
4 1 (1.75%) TCP/IP
4 1 (1.75%) VoIP
4 1 (1.75%) Wi-Fi
Database & Business Intelligence
1 2 (3.51%) Oracle Database
1 2 (3.51%) SQL Server
2 1 (1.75%) Blockchain
2 1 (1.75%) DB2
2 1 (1.75%) SQL Server 2008
Development Applications
1 13 (22.81%) JIRA
General
1 17 (29.82%) Finance
2 8 (14.04%) Banking
3 3 (5.26%) Back Office
4 2 (3.51%) Manufacturing
4 2 (3.51%) Retail
5 1 (1.75%) Billing
5 1 (1.75%) Telecoms
Libraries, Frameworks & Software Standards
1 19 (33.33%) .NET
2 2 (3.51%) FIX Protocol
3 1 (1.75%) WebSphere MQ
Miscellaneous
1 14 (24.56%) Computer Science
2 13 (22.81%) Management Information System
3 6 (10.53%) Analytical Skills
4 5 (8.77%) SWIFT
5 4 (7.02%) Data Centre
6 2 (3.51%) Derivative
6 2 (3.51%) Enterprise Software
7 1 (1.75%) Blackberry
7 1 (1.75%) Equities
7 1 (1.75%) Eurex
7 1 (1.75%) Foreign Exchange (FX)
Operating Systems
1 23 (40.35%) Windows
2 9 (15.79%) Windows Server
3 8 (14.04%) Windows Server 2012
4 5 (8.77%) Linux
4 5 (8.77%) Unix
4 5 (8.77%) Windows Server 2008
5 1 (1.75%) AIX
5 1 (1.75%) Windows 10
Processes & Methodologies
1 23 (40.35%) Release Management
2 20 (35.09%) Service Delivery
2 20 (35.09%) Statistics
3 19 (33.33%) Software Delivery
3 19 (33.33%) Ticket Management
4 13 (22.81%) B2C
4 13 (22.81%) Test Scripting
5 6 (10.53%) ITIL
6 5 (8.77%) Problem Management
7 4 (7.02%) Data Entry
7 4 (7.02%) Fault Analysis
7 4 (7.02%) ITIL V3
7 4 (7.02%) Root Cause Analysis
7 4 (7.02%) Service Design
8 3 (5.26%) CRM
9 2 (3.51%) Change Management
9 2 (3.51%) Data Management
10 1 (1.75%) Capacity Planning
10 1 (1.75%) Electronic Trading
10 1 (1.75%) Incident Management
Programming Languages
1 22 (38.60%) SQL
2 21 (36.84%) Java
3 19 (33.33%) C#
3 19 (33.33%) RPG
4 3 (5.26%) PowerShell
5 1 (1.75%) Perl
5 1 (1.75%) Python
5 1 (1.75%) VBA
Qualifications
1 14 (24.56%) Degree
Quality Assurance & Compliance
1 2 (3.51%) SLA
System Software
1 7 (12.28%) Active Directory
2 4 (7.02%) Hyper-V
2 4 (7.02%) VMware ESXi
3 1 (1.75%) Citrix Presentation Server
3 1 (1.75%) KVM
3 1 (1.75%) Tivoli Workload Scheduler
3 1 (1.75%) VMware Infrastructure
Systems Management
1 3 (5.26%) SCCM
1 3 (5.26%) SCOM
1 3 (5.26%) SCVMM
2 1 (1.75%) Control-M
2 1 (1.75%) HP SIM
2 1 (1.75%) Simpana
2 1 (1.75%) Tivoli
Vendors
1 20 (35.09%) SolarWinds
2 19 (33.33%) Dynatrace
3 8 (14.04%) Microsoft
4 5 (8.77%) VMware
5 4 (7.02%) HP
6 3 (5.26%) Dell
6 3 (5.26%) Salesforce.com
7 2 (3.51%) Oracle
8 1 (1.75%) Avaya
8 1 (1.75%) BMC
8 1 (1.75%) Cisco
8 1 (1.75%) Citrix
8 1 (1.75%) CommVault
8 1 (1.75%) Dell Compellent
8 1 (1.75%) FFastFill
8 1 (1.75%) IBM
8 1 (1.75%) SAP
8 1 (1.75%) Siebel
8 1 (1.75%) Wyse