Period
to 18 July 2018

The median annual salary for an Operational Support Analyst was £31,500 in advertised job vacancies in England during the 6 months to 18 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Operational Support Analyst
UK > England
6 months to
18 Jul 2018
Same period 2017 Same period 2016
Rank 1100 1125 1179
Rank change year-on-year +25 +54 +29
Permanent jobs requiring an Operational Support Analyst 54 35 90
As % of all permanent IT jobs advertised in England 0.033% 0.021% 0.047%
As % of the Job Titles category 0.034% 0.022% 0.049%
Number of salaries quoted 50 26 81
England median annual salary £31,500 £32,500 £35,000
Median salary % change year-on-year -3.08% -7.14% -6.67%
10th Percentile £21,250 £19,500 £28,000
90th Percentile £50,250 £42,500 £65,000
UK median annual salary £31,500 £32,500 £35,000
% change year-on-year -3.08% -7.14% -3.45%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 157,042 160,767 185,048
% of permanent IT jobs with a recognized job title 96.29% 96.22% 96.65%
Number of salaries quoted 128,008 132,246 157,116
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £81,250 £78,000 £77,500
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Operational Support Analyst
Job Vacancy Trend in England

Job postings that featured Operational Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Operational Support Analyst in England

Operational Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Operational Support Analyst in England.

Salary trend for Operational Support Analyst in England

Operational Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Operational Support Analyst in England over the 6 months to 18 July 2018.

Salary histogram for Operational Support Analyst in England

Operational Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Operational Support Analyst within the England region over the 6 months to 18 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +13 23 £35,500 +9.23% 1
South East +16 22 £31,500 - 1
Midlands +8 6 £23,000 -22.03% 1
West Midlands +25 3 £19,000 -51.28% 1
East Midlands +2 3 £23,000 -22.03%
North of England +13 2 £50,000 -
North West +10 2 £50,000 -
East of England +8 1 £32,500 -18.75%
South West - 1 £30,007 -
Operational Support Analyst
UK

Operational Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 18 July 2018, Operational Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Operational Support Analyst in the job title.

1 28 (51.85%) Java
2 22 (40.74%) C#
3 20 (37.04%) RPG
3 20 (37.04%) .NET
3 20 (37.04%) FTP
3 20 (37.04%) SSL
3 20 (37.04%) Service Delivery
3 20 (37.04%) SolarWinds
3 20 (37.04%) Release Management
3 20 (37.04%) Statistics
3 20 (37.04%) Software Delivery
3 20 (37.04%) Ticket Management
3 20 (37.04%) Dynatrace
3 20 (37.04%) Self-Motivation
4 16 (29.63%) ITIL
5 14 (25.93%) Linux
6 12 (22.22%) Finance
7 10 (18.52%) SQL
8 9 (16.67%) SLA
8 9 (16.67%) Service Management
9 8 (14.81%) Unix
9 8 (14.81%) Windows
9 8 (14.81%) Tomcat
9 8 (14.81%) Computer Science
9 8 (14.81%) Degree
10 7 (12.96%) Microsoft
11 6 (11.11%) Change Management
11 6 (11.11%) Bash Shell
12 5 (9.26%) Problem Management
12 5 (9.26%) Incident Management

Operational Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (14.81%) Tomcat
2 5 (9.26%) JBoss
3 3 (5.56%) Apache
3 3 (5.56%) WebSphere
3 3 (5.56%) WebSphere Application Server
4 2 (3.70%) Adobe Experience Manager
5 1 (1.85%) BizTalk Server
5 1 (1.85%) CMS
5 1 (1.85%) IIS
Applications
1 4 (7.41%) Microsoft Office
Business Applications
1 3 (5.56%) Magento
1 3 (5.56%) Remedy ITSM
1 3 (5.56%) SAP Hybris
2 1 (1.85%) Infor M3
Cloud Services
1 3 (5.56%) Amazon AWS
1 3 (5.56%) Amazon EC2
1 3 (5.56%) Amazon S3
1 3 (5.56%) Route 53
Communications & Networking
1 20 (37.04%) FTP
1 20 (37.04%) SSL
2 4 (7.41%) Firewall
2 4 (7.41%) SMS
3 1 (1.85%) VLAN
Database & Business Intelligence
1 5 (9.26%) SQL Server
2 3 (5.56%) Amazon RDS
2 3 (5.56%) MySQL
3 2 (3.70%) Blockchain
Development Applications
1 1 (1.85%) Visual Studio
General
1 12 (22.22%) Finance
2 4 (7.41%) Banking
3 2 (3.70%) Financial Institution
4 1 (1.85%) Billing
4 1 (1.85%) Marketing
4 1 (1.85%) Retail
Libraries, Frameworks & Software Standards
1 20 (37.04%) .NET
2 3 (5.56%) Web Services
3 1 (1.85%) Flash
3 1 (1.85%) HTML
Miscellaneous
1 20 (37.04%) Self-Motivation
2 8 (14.81%) Computer Science
3 3 (5.56%) Analytical Skills
4 2 (3.70%) AS400
4 2 (3.70%) Management Information System
4 2 (3.70%) SWIFT
5 1 (1.85%) Data Centre
5 1 (1.85%) Digital Media
5 1 (1.85%) Hedge funds
5 1 (1.85%) iSeries
5 1 (1.85%) Smart Meter
Operating Systems
1 14 (25.93%) Linux
2 8 (14.81%) Unix
2 8 (14.81%) Windows
3 3 (5.56%) CentOS
3 3 (5.56%) Solaris
4 1 (1.85%) Red Hat Enterprise Linux
Processes & Methodologies
1 20 (37.04%) Release Management
1 20 (37.04%) Service Delivery
1 20 (37.04%) Software Delivery
1 20 (37.04%) Statistics
1 20 (37.04%) Ticket Management
2 16 (29.63%) ITIL
3 9 (16.67%) Service Management
4 6 (11.11%) Change Management
5 5 (9.26%) Incident Management
5 5 (9.26%) Problem Management
6 3 (5.56%) E-Commerce
6 3 (5.56%) Information Security
6 3 (5.56%) Infrastructure Monitoring
6 3 (5.56%) PRINCE2
6 3 (5.56%) Problem-Solving
7 2 (3.70%) Configuration Management
7 2 (3.70%) DevOps
7 2 (3.70%) Risk Assessment
7 2 (3.70%) Root Cause Analysis
7 2 (3.70%) SDLC
Programming Languages
1 28 (51.85%) Java
2 22 (40.74%) C#
3 20 (37.04%) RPG
4 10 (18.52%) SQL
5 6 (11.11%) Bash Shell
6 4 (7.41%) PowerShell
7 1 (1.85%) JavaScript
7 1 (1.85%) Perl
7 1 (1.85%) Python
Qualifications
1 8 (14.81%) Degree
2 4 (7.41%) CCNA
2 4 (7.41%) Cisco Certification
3 3 (5.56%) Computer Science Degree
3 3 (5.56%) MCP
4 1 (1.85%) AWS Certification
Quality Assurance & Compliance
1 9 (16.67%) SLA
System Software
1 1 (1.85%) Active Directory
1 1 (1.85%) VMware Infrastructure
Systems Management
1 3 (5.56%) HAProxy
1 3 (5.56%) Nagios
2 1 (1.85%) NetBackup
2 1 (1.85%) SCOM
2 1 (1.85%) ServiceCenter
Vendors
1 20 (37.04%) Dynatrace
1 20 (37.04%) SolarWinds
2 7 (12.96%) Microsoft
3 5 (9.26%) Remedy
4 4 (7.41%) IBM
5 3 (5.56%) ATG
5 3 (5.56%) BMC
5 3 (5.56%) HP
5 3 (5.56%) hybris
5 3 (5.56%) New Relic
5 3 (5.56%) Oracle
5 3 (5.56%) Red Hat
5 3 (5.56%) SAP
5 3 (5.56%) ServiceNow
6 2 (3.70%) Adobe
7 1 (1.85%) Capita
7 1 (1.85%) Symantec
7 1 (1.85%) VMware