Period
to

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 23 May 2022 with a comparison to the same period in the previous 2 years.

Incident Management
UK > England
6 months to
23 May 2022
Same period 2021 Same period 2020
Rank 255 272 235
Rank change year-on-year +17 -37 +14
Permanent jobs citing Incident Management 2,112 983 1,240
As % of all permanent jobs advertised in England 1.54% 1.21% 1.45%
As % of the Processes & Methodologies category 1.62% 1.29% 1.56%
Number of salaries quoted 1,517 742 951
10th Percentile £24,762 £28,500 £25,500
25th Percentile £32,500 £37,500 £30,875
Median annual salary (50th Percentile) £47,500 £55,000 £45,000
Median % change year-on-year -13.64% +22.22% +5.88%
75th Percentile £65,000 £67,500 £61,875
90th Percentile £80,000 £82,500 £76,250
UK median annual salary £47,500 £52,500 £45,000
% change year-on-year -9.52% +16.67% +5.88%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 130,133 76,305 79,588
As % of all permanent IT jobs advertised in England 95.06% 93.59% 92.99%
Number of salaries quoted 71,853 57,488 64,531
10th Percentile £33,792 £32,500 £31,250
25th Percentile £45,000 £42,000 £41,250
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +4.76%
75th Percentile £80,000 £75,000 £75,000
90th Percentile £97,500 £92,500 £90,000
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - +4.76%

Incident Management
Job Vacancy Trend in England

Job postings citing Incident Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Incident Management in England

Incident Management
Salary Trend in England

3-month moving average salary quoted in jobs citing Incident Management in England.

Salary trend for Incident Management in England

Incident Management
Salary Histogram in England

Salary distribution for jobs citing Incident Management in England over the 6 months to 23 May 2022.

Salary histogram for Incident Management in England

Incident Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the England region over the 6 months to 23 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London -38 760 £62,000 -4.62% 60
North of England +84 421 £40,000 -11.11% 70
South East -1 325 £45,000 -13.46% 39
Midlands +37 270 £37,894 -7.58% 31
East of England +13 222 £50,000 +11.11% 29
North West +21 211 £37,500 -25.00% 35
West Midlands +43 192 £42,500 +3.66% 19
Yorkshire +40 137 £42,948 -4.56% 26
South West -8 110 £42,500 -5.56% 14
North East +48 73 £30,000 -1.64% 9
East Midlands -3 72 £31,500 -21.25% 12
Incident Management
UK

For the 6 months to 23 May 2022, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Incident Management.

1 929 (43.99%) ITIL
2 662 (31.34%) Social Skills
3 647 (30.63%) Windows
4 643 (30.45%) Microsoft
5 537 (25.43%) Azure
6 476 (22.54%) SLA
7 453 (21.45%) Problem Management
8 452 (21.40%) Active Directory
9 435 (20.60%) Service Management
10 425 (20.12%) Change Management
11 404 (19.13%) Service Delivery
12 374 (17.71%) Problem-Solving
13 366 (17.33%) Finance
14 363 (17.19%) Microsoft 365
15 324 (15.34%) Management Information System
16 317 (15.01%) Security Cleared
17 296 (14.02%) Information Security
18 294 (13.92%) AWS
19 293 (13.87%) Cybersecurity
20 291 (13.78%) Agile
21 286 (13.54%) Major Incident Management
22 270 (12.78%) Windows Server
23 252 (11.93%) ITSM
24 243 (11.51%) SQL
25 241 (11.41%) Firewall
26 240 (11.36%) Linux
27 230 (10.89%) DevOps
28 228 (10.80%) Analytical Skills
29 218 (10.32%) Microsoft Office
30 215 (10.18%) Degree

Incident Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 126 (5.97%) SharePoint
2 75 (3.55%) MS Exchange
3 60 (2.84%) Confluence
4 54 (2.56%) IIS
5 32 (1.52%) Apache
6 27 (1.28%) Exchange Server 2013
6 27 (1.28%) Skype for Business
7 25 (1.18%) Elasticsearch
8 21 (0.99%) Cloud Foundry
9 20 (0.95%) Apache Spark
10 18 (0.85%) CMS
10 18 (0.85%) Exchange Server 2010
11 17 (0.80%) Tomcat
12 16 (0.76%) Blackberry Enterprise Server
12 16 (0.76%) WebLogic
13 15 (0.71%) Exchange Server 2007
14 13 (0.62%) Oracle SOA Suite
14 13 (0.62%) Oracle Workflow
14 13 (0.62%) WebLogic Portal
15 12 (0.57%) JBoss
Applications
1 218 (10.32%) Microsoft Office
2 159 (7.53%) Microsoft Excel
3 59 (2.79%) Microsoft PowerPoint
4 17 (0.80%) Chatbot
5 14 (0.66%) MS Visio
6 8 (0.38%) Campfire
7 3 (0.14%) Spreadsheet
Business Applications
1 18 (0.85%) Sentinel
2 13 (0.62%) ScheduALL
3 11 (0.52%) Temenos T24
4 10 (0.47%) Remedy ITSM
5 7 (0.33%) Salesforce.com CRM
5 7 (0.33%) SAP GTS
6 2 (0.095%) Dynamics CRM
7 1 (0.047%) Carpe Diem
7 1 (0.047%) Cognos Business Intelligence
7 1 (0.047%) Elite 3E
7 1 (0.047%) Kondor
7 1 (0.047%) Oracle Applications
7 1 (0.047%) Oracle EBS
7 1 (0.047%) PlanetPress Connect
7 1 (0.047%) SAP CO
7 1 (0.047%) SAP FI
7 1 (0.047%) SAP FI/CO
7 1 (0.047%) SAP R/3
7 1 (0.047%) Sonata
7 1 (0.047%) Summit
Cloud Services
1 537 (25.43%) Azure
2 363 (17.19%) Microsoft 365
3 294 (13.92%) AWS
4 138 (6.53%) Azure Active Directory
5 121 (5.73%) PaaS
6 112 (5.30%) SaaS
7 102 (4.83%) IaaS
8 100 (4.73%) GCP
9 48 (2.27%) OneDrive
10 40 (1.89%) Amazon S3
10 40 (1.89%) Power Platform
11 38 (1.80%) Cloud Computing
11 38 (1.80%) Mimecast
12 31 (1.47%) AWS CloudFormation
13 29 (1.37%) Virtual Private Cloud
14 27 (1.28%) Amazon EC2
15 26 (1.23%) Serverless
16 25 (1.18%) AWS Lambda
17 22 (1.04%) Azure Sentinel
17 22 (1.04%) PowerApps
Communications & Networking
1 241 (11.41%) Firewall
2 177 (8.38%) DNS
3 133 (6.30%) WAN
4 130 (6.16%) DHCP
5 123 (5.82%) TCP/IP
6 117 (5.54%) LAN
7 98 (4.64%) Network Security
8 73 (3.46%) VPN
9 59 (2.79%) Wireless
10 39 (1.85%) SD-WAN
11 38 (1.80%) Intrusion Detection
11 38 (1.80%) SAN
11 38 (1.80%) Wi-Fi
12 37 (1.75%) Cisco Nexus
12 37 (1.75%) SSL
13 36 (1.70%) VLAN
14 35 (1.66%) MPLS
14 35 (1.66%) NetScaler
15 33 (1.56%) Cisco ASA
15 33 (1.56%) HTTP
Database & Business Intelligence
1 151 (7.15%) SQL Server
2 59 (2.79%) Relational Database
3 39 (1.85%) Data Warehouse
4 26 (1.23%) Amazon RDS
5 23 (1.09%) RDBMS
6 19 (0.90%) Big Data
6 19 (0.90%) Oracle Database
7 16 (0.76%) MySQL
8 15 (0.71%) SQL Server Integration Services
9 14 (0.66%) PostgreSQL
9 14 (0.66%) Power BI
10 13 (0.62%) BigQuery
11 9 (0.43%) Looker
11 9 (0.43%) MongoDB
11 9 (0.43%) Oracle Reports
11 9 (0.43%) SQL Server Reporting Services
12 8 (0.38%) Enterprise Data Warehouse
13 7 (0.33%) Apache Hive
14 5 (0.24%) Azure SQL Database
14 5 (0.24%) NoSQL
Development Applications
1 86 (4.07%) JIRA
2 29 (1.37%) Git (software)
3 28 (1.33%) Jenkins
4 26 (1.23%) Bitbucket
5 13 (0.62%) GitLab
6 10 (0.47%) Metasploit
6 10 (0.47%) Octopus Deploy
6 10 (0.47%) TeamCity
7 8 (0.38%) ScriptRunner
8 7 (0.33%) Burp Suite
9 6 (0.28%) Oracle Forms
9 6 (0.28%) sqlmap
10 5 (0.24%) MSI
10 5 (0.24%) Team Foundation Server
11 4 (0.19%) Deequ
11 4 (0.19%) Snyk
12 3 (0.14%) Postman
13 2 (0.095%) Bugzilla
14 1 (0.047%) AppScan
14 1 (0.047%) Subversion
General
1 662 (31.34%) Social Skills
2 366 (17.33%) Finance
3 228 (10.80%) Analytical Skills
4 167 (7.91%) Public Sector
5 136 (6.44%) Legal
6 103 (4.88%) Inclusion and Diversity
7 87 (4.12%) Banking
8 81 (3.84%) Organisational Skills
9 73 (3.46%) Marketing
10 65 (3.08%) Influencing Skills
11 64 (3.03%) Retail
12 63 (2.98%) Telecoms
13 60 (2.84%) Presentation Skills
14 57 (2.70%) Law
15 53 (2.51%) Manufacturing
16 27 (1.28%) Games
17 24 (1.14%) Investment Banking
18 20 (0.95%) Financial Institution
19 16 (0.76%) Advertising
19 16 (0.76%) Front Office
Job Titles
1 505 (23.91%) Analyst
2 174 (8.24%) Service Manager
3 169 (8.00%) Service Analyst
4 143 (6.77%) Service Desk Analyst
5 120 (5.68%) Support Engineer
6 104 (4.92%) IT Manager
7 103 (4.88%) IT Support
8 96 (4.55%) Support Analyst
9 87 (4.12%) Security Analyst
10 83 (3.93%) DevOps Engineer
11 81 (3.84%) Incident Manager
12 80 (3.79%) Infrastructure Engineer
13 77 (3.65%) Incident Analyst
13 77 (3.65%) Team Leader
14 73 (3.46%) IT Analyst
15 70 (3.31%) Network Engineer
16 69 (3.27%) Administrator
17 68 (3.22%) Cloud Engineer
18 64 (3.03%) Security Manager
19 61 (2.89%) Major Incident Analyst
Libraries, Frameworks & Software Standards
1 50 (2.37%) .NET
2 20 (0.95%) JSON
3 18 (0.85%) Node.js
4 17 (0.80%) Elastic Stack
4 17 (0.80%) HTML
4 17 (0.80%) Web Services
5 13 (0.62%) OLE
6 12 (0.57%) REST
7 11 (0.52%) IBM Integration Bus
7 11 (0.52%) LAMP
7 11 (0.52%) SOAP
7 11 (0.52%) Velocity
8 10 (0.47%) Kafka
9 9 (0.43%) ARM Templates
9 9 (0.43%) LDAP
9 9 (0.43%) Middleware
9 9 (0.43%) Oracle GoldenGate
10 8 (0.38%) FreeSWITCH
10 8 (0.38%) SAML
11 7 (0.33%) OAuth
Miscellaneous
1 324 (15.34%) Management Information System
2 157 (7.43%) Self-Motivation
3 108 (5.11%) Data Centre
4 51 (2.41%) Cyberthreat
5 47 (2.23%) Cloud Native
6 45 (2.13%) Data Protection Act
6 45 (2.13%) User Experience
7 43 (2.04%) Replication
8 39 (1.85%) PKI
9 38 (1.80%) Public Cloud
10 36 (1.70%) Security Operations Centre
10 36 (1.70%) Virtual Team
11 35 (1.66%) Enterprise Software
12 29 (1.37%) NHS
13 28 (1.33%) CMDB
14 26 (1.23%) Cyberattack
15 23 (1.09%) Legacy Systems
16 22 (1.04%) Blackberry
16 22 (1.04%) iPhone
17 21 (0.99%) Hybrid Cloud
Operating Systems
1 647 (30.63%) Windows
2 270 (12.78%) Windows Server
3 240 (11.36%) Linux
4 205 (9.71%) Windows 10
5 123 (5.82%) Windows Server 2012
6 109 (5.16%) Windows Server 2016
7 83 (3.93%) Unix
7 83 (3.93%) Windows Server 2019
8 65 (3.08%) Windows Server 2008
9 37 (1.75%) Windows 7
10 24 (1.14%) Mac OS X
11 22 (1.04%) Mac OS
12 20 (0.95%) Windows Server 2003
13 19 (0.90%) Android
14 18 (0.85%) Apple iOS
14 18 (0.85%) Red Hat Enterprise Linux
15 17 (0.80%) Solaris
16 6 (0.28%) CentOS
16 6 (0.28%) Debian
17 5 (0.24%) Ubuntu
Processes & Methodologies
1 929 (43.99%) ITIL
2 453 (21.45%) Problem Management
3 435 (20.60%) Service Management
4 425 (20.12%) Change Management
5 404 (19.13%) Service Delivery
6 374 (17.71%) Problem-Solving
7 296 (14.02%) Information Security
8 293 (13.87%) Cybersecurity
9 291 (13.78%) Agile
10 286 (13.54%) Major Incident Management
11 252 (11.93%) ITSM
12 230 (10.89%) DevOps
13 213 (10.09%) Mentoring
14 181 (8.57%) Continuous Improvement
15 180 (8.52%) Risk Management
16 166 (7.86%) Analytics
16 166 (7.86%) Stakeholder Management
17 143 (6.77%) Data Protection
18 139 (6.58%) Coaching
19 138 (6.53%) Security Operations
Programming Languages
1 243 (11.51%) SQL
2 204 (9.66%) PowerShell
3 161 (7.62%) Python
4 56 (2.65%) Bash
5 53 (2.51%) Java
6 52 (2.46%) C#
7 42 (1.99%) Shell Script
8 35 (1.66%) Perl
9 30 (1.42%) JavaScript
10 29 (1.37%) C
11 23 (1.09%) T-SQL
12 21 (0.99%) C++
12 21 (0.99%) PHP
13 19 (0.90%) VB.NET
14 16 (0.76%) PL/SQL
15 14 (0.66%) Ruby
16 13 (0.62%) Groovy
17 10 (0.47%) Scala
18 9 (0.43%) VBA
19 5 (0.24%) TypeScript
Qualifications
1 317 (15.01%) Security Cleared
2 215 (10.18%) Degree
3 191 (9.04%) SC Cleared
4 120 (5.68%) Microsoft Certification
5 117 (5.54%) CISSP
6 92 (4.36%) Cisco Certification
7 78 (3.69%) DBS Check
8 70 (3.31%) CISM
9 62 (2.94%) CCNA
10 57 (2.70%) CCNP
11 54 (2.56%) ITIL Foundation Certificate
12 52 (2.46%) BPSS Clearance
13 49 (2.32%) ITIL Certification
14 43 (2.04%) MCSE
15 36 (1.70%) MCSA
16 26 (1.23%) MCITP
17 24 (1.14%) CISA
17 24 (1.14%) MCP
18 23 (1.09%) DV Cleared
19 22 (1.04%) CRISC
Quality Assurance & Compliance
1 476 (22.54%) SLA
2 186 (8.81%) ISO/IEC 27001
3 123 (5.82%) GDPR
4 80 (3.79%) Cyber Essentials
5 57 (2.70%) PCI DSS
6 54 (2.56%) GRC
7 47 (2.23%) NIST
8 46 (2.18%) QA
9 45 (2.13%) Cyber Essentials PLUS
10 26 (1.23%) NCSC
11 20 (0.95%) ISO 22301
12 17 (0.80%) Data Quality
13 11 (0.52%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 10 (0.47%) BS7799
14 10 (0.47%) ISAE 3402
15 9 (0.43%) ISO 31000
15 9 (0.43%) ISO 9001
16 7 (0.33%) Accessibility
16 7 (0.33%) COBIT
16 7 (0.33%) ISO/IEC 27005
System Software
1 452 (21.40%) Active Directory
2 149 (7.05%) VMware Infrastructure
3 77 (3.65%) Docker
4 69 (3.27%) Hyper-V
5 49 (2.32%) vSphere
6 39 (1.85%) Virtual Machines
6 39 (1.85%) VMware ESXi
7 28 (1.33%) XenApp
8 25 (1.18%) Terminal Services
9 21 (0.99%) BitLocker
10 18 (0.85%) Citrix Hypervisor
11 17 (0.80%) Firmware
12 14 (0.66%) Virtual Desktop
13 11 (0.52%) Microsoft App-V
14 9 (0.43%) XenDesktop
15 4 (0.19%) Virtual Servers
15 4 (0.19%) VMware Workstation
16 1 (0.047%) DFS Replication
16 1 (0.047%) iptables
16 1 (0.047%) VMware Server
Systems Management
1 116 (5.49%) Kubernetes
2 109 (5.16%) SCCM
3 84 (3.98%) Terraform
4 66 (3.13%) Microsoft Intune
5 43 (2.04%) FortiGate
6 38 (1.80%) Ansible
7 31 (1.47%) WSUS
8 28 (1.33%) Kibana
9 26 (1.23%) NetBackup
10 18 (0.85%) Prometheus
11 17 (0.80%) vCenter Server
12 16 (0.76%) Cisco CUCM
12 16 (0.76%) Opsgenie
13 15 (0.71%) Jamf Pro
13 15 (0.71%) Puppet
13 15 (0.71%) ServiceCenter
14 14 (0.66%) SCVMM
15 12 (0.57%) SCSM
15 12 (0.57%) Single Sign-On
16 11 (0.52%) CASB
Vendors
1 643 (30.45%) Microsoft
2 207 (9.80%) VMware
3 199 (9.42%) Cisco
4 168 (7.95%) Citrix
5 121 (5.73%) ServiceNow
6 98 (4.64%) Oracle
7 73 (3.46%) Palo Alto
8 70 (3.31%) CheckPoint
9 69 (3.27%) NEC
9 69 (3.27%) Northgate
10 68 (3.22%) Fortinet
11 61 (2.89%) HP
12 57 (2.70%) Google
13 56 (2.65%) F5
14 51 (2.41%) Apple
15 41 (1.94%) Veeam
16 37 (1.75%) SAP
17 36 (1.70%) Red Hat
17 36 (1.70%) Remedy
18 34 (1.61%) Dell