Period
to 12 June 2021

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 12 June 2021 with a comparison to the same period in the previous 2 years.

Incident Management
UK > England
6 months to
12 Jun 2021
Same period 2020 Same period 2019
Rank 277 238 250
Rank change year-on-year -39 +12 -6
Permanent jobs citing Incident Management 1,047 1,128 1,896
As % of all permanent jobs advertised in England 1.18% 1.45% 1.43%
As % of the Processes & Methodologies category 1.26% 1.57% 1.54%
Number of salaries quoted 789 866 1,446
10th Percentile £27,400 £26,250 £25,000
25th Percentile £36,250 £31,250 £31,250
Median annual salary (50th Percentile) £52,500 £45,000 £42,500
Median % change year-on-year +16.67% +5.88% -10.53%
75th Percentile £66,250 £62,500 £58,750
90th Percentile £81,250 £75,625 £82,500
UK median annual salary £52,500 £45,000 £42,500
% change year-on-year +16.67% +5.88% -5.56%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 82,960 71,887 122,803
As % of all permanent IT jobs advertised in England 93.27% 92.43% 92.32%
Number of salaries quoted 59,263 58,244 98,170
10th Percentile £32,500 £31,750 £30,000
25th Percentile £42,295 £41,250 £38,000
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% +5.00%
75th Percentile £75,000 £75,000 £71,250
90th Percentile £92,500 £90,000 £86,250
UK median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% +5.00%

Incident Management
Job Vacancy Trend in England

Job postings citing Incident Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Incident Management in England

Incident Management
Salary Trend in England

3-month moving average salary quoted in jobs citing Incident Management in England.

Salary trend for Incident Management in England

Incident Management
Salary Histogram in England

Salary distribution for jobs citing Incident Management in England over the 6 months to 12 June 2021.

Salary histogram for Incident Management in England

Incident Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the England region over the 6 months to 12 June 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -56 355 £64,236 +16.79% 45
South East -30 204 £50,000 +11.11% 40
North of England -66 154 £41,250 -2.37% 47
Midlands -26 132 £41,000 -8.89% 23
East of England +6 99 £42,500 +24.55% 7
North West -25 99 £39,322 -12.62% 18
South West -48 91 £44,250 +36.15% 18
West Midlands -40 85 £41,000 -10.87% 13
Yorkshire -59 51 £45,000 +12.50% 21
East Midlands 0 47 £29,250 -8.59% 10
North East -20 4 £30,500 +7.02% 8
Incident Management
UK

For the 6 months to 12 June 2021, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Incident Management.

1 378 (36.10%) Social Skills
2 365 (34.86%) ITIL
3 335 (32.00%) Microsoft
4 292 (27.89%) Windows
5 253 (24.16%) Azure
6 231 (22.06%) Service Management
7 220 (21.01%) Finance
8 208 (19.87%) Problem-Solving
9 207 (19.77%) Problem Management
10 205 (19.58%) SLA
11 194 (18.53%) Active Directory
12 185 (17.67%) Service Delivery
13 180 (17.19%) AWS
13 180 (17.19%) Microsoft 365
14 176 (16.81%) Change Management
15 163 (15.57%) Linux
16 159 (15.19%) Agile Software Development
17 155 (14.80%) Information Security
17 155 (14.80%) Analytical Skills
18 152 (14.52%) Management Information System
19 138 (13.18%) Cybersecurity
19 138 (13.18%) DevOps
20 125 (11.94%) Firewall
21 123 (11.75%) ISO/IEC 27001
22 121 (11.56%) Major Incident Management
23 116 (11.08%) ITSM
24 109 (10.41%) VMware
25 108 (10.32%) Microsoft Office
26 97 (9.26%) Windows Server
27 94 (8.98%) Security Operations

Incident Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 67 (6.40%) SharePoint
2 20 (1.91%) MS Exchange
3 17 (1.62%) Confluence
4 16 (1.53%) IIS
5 11 (1.05%) MTS
6 5 (0.48%) BizTalk Server
7 4 (0.38%) CMS
7 4 (0.38%) Skype for Business
8 3 (0.29%) Exchange Server 2013
8 3 (0.29%) SharePoint 2013
9 2 (0.19%) Apache
9 2 (0.19%) nginx
9 2 (0.19%) OpenStack
9 2 (0.19%) Red Hat Fuse
10 1 (0.096%) Apache Pulsar
10 1 (0.096%) Elasticsearch
10 1 (0.096%) MS Project Server
10 1 (0.096%) Oracle Workflow
10 1 (0.096%) SAS
Applications
1 108 (10.32%) Microsoft Office
2 44 (4.20%) Microsoft Excel
3 14 (1.34%) Microsoft PowerPoint
4 5 (0.48%) Spreadsheet
5 3 (0.29%) MS Visio
6 1 (0.096%) Acrobat
Business Applications
1 9 (0.86%) Sentinel
2 8 (0.76%) Remedy ITSM
3 6 (0.57%) SAP S/4HANA
4 4 (0.38%) SAP PP
4 4 (0.38%) SAP QM
5 2 (0.19%) Oracle Applications
5 2 (0.19%) SAP PS
6 1 (0.096%) assyst
6 1 (0.096%) Dynamics CRM
6 1 (0.096%) Magento
6 1 (0.096%) Oracle Cash Management
6 1 (0.096%) Oracle EBS
6 1 (0.096%) Oracle EBS R12
6 1 (0.096%) Oracle E-Business Tax
6 1 (0.096%) Oracle General Ledger
6 1 (0.096%) Oracle Internet Expenses
6 1 (0.096%) Oracle iProcurement
6 1 (0.096%) Oracle Payables
6 1 (0.096%) Oracle Receivables
6 1 (0.096%) SAP Business One
Cloud Services
1 253 (24.16%) Azure
2 180 (17.19%) AWS
2 180 (17.19%) Microsoft 365
3 56 (5.35%) SaaS
4 42 (4.01%) Azure Active Directory
5 36 (3.44%) Cloud Computing
6 32 (3.06%) PaaS
7 31 (2.96%) GCP
8 26 (2.48%) IaaS
9 21 (2.01%) Power Platform
10 18 (1.72%) OneDrive
11 14 (1.34%) Mimecast
12 13 (1.24%) Serverless
13 11 (1.05%) Amazon EKS
13 11 (1.05%) BPaaS
14 10 (0.96%) AWS CloudFormation
14 10 (0.96%) AWS Lambda
15 9 (0.86%) Azure Sentinel
16 8 (0.76%) Datadog
16 8 (0.76%) Virtual Private Cloud
Communications & Networking
1 125 (11.94%) Firewall
2 64 (6.11%) WAN
3 53 (5.06%) LAN
4 39 (3.72%) DNS
4 39 (3.72%) TCP/IP
5 36 (3.44%) Wi-Fi
6 32 (3.06%) Intrusion Detection
6 32 (3.06%) Wireless
7 29 (2.77%) Network Security
7 29 (2.77%) VPN
8 25 (2.39%) DHCP
8 25 (2.39%) Internet
9 17 (1.62%) Remote Desktop
10 15 (1.43%) BGP
10 15 (1.43%) OSPF
11 14 (1.34%) MPLS
12 12 (1.15%) Intranet
12 12 (1.15%) Skype
12 12 (1.15%) VoIP
13 10 (0.96%) Cisco ASA
Database & Business Intelligence
1 52 (4.97%) SQL Server
2 18 (1.72%) Power BI
3 11 (1.05%) Data Warehouse
4 9 (0.86%) PostgreSQL
4 9 (0.86%) SQL Server 2012
5 6 (0.57%) BigQuery
5 6 (0.57%) Relational Database
6 5 (0.48%) Amazon Athena
6 5 (0.48%) Amazon Redshift
6 5 (0.48%) Big Data
6 5 (0.48%) MySQL
6 5 (0.48%) SQL Server Integration Services
6 5 (0.48%) SQL Server Reporting Services
7 3 (0.29%) MongoDB
7 3 (0.29%) OLAP
7 3 (0.29%) OLTP
7 3 (0.29%) SAP BW
7 3 (0.29%) Tableau
8 2 (0.19%) NoSQL
8 2 (0.19%) Redis
Development Applications
1 44 (4.20%) Jenkins
2 41 (3.92%) Git (software)
3 39 (3.72%) JIRA
4 20 (1.91%) Cucumber
5 15 (1.43%) Selenium
6 8 (0.76%) GitLab
6 8 (0.76%) Team Foundation Server
7 7 (0.67%) Sonatype Nexus
8 6 (0.57%) IBM UrbanCode
9 5 (0.48%) Bitbucket
9 5 (0.48%) SonarQube
10 3 (0.29%) CircleCI
10 3 (0.29%) Visual Studio
11 2 (0.19%) LSMW
11 2 (0.19%) Oracle Forms
11 2 (0.19%) TeamCity
11 2 (0.19%) Travis CI
12 1 (0.096%) Ant
12 1 (0.096%) Octopus Deploy
12 1 (0.096%) SQL Server Management Studio (SSMS)
General
1 378 (36.10%) Social Skills
2 220 (21.01%) Finance
3 155 (14.80%) Analytical Skills
4 90 (8.60%) Organisational Skills
5 59 (5.64%) Law
6 51 (4.87%) Banking
7 48 (4.58%) Legal
8 42 (4.01%) Retail
9 26 (2.48%) Telecoms
10 25 (2.39%) Games
11 19 (1.81%) Influencing Skills
11 19 (1.81%) Presentation Skills
12 17 (1.62%) Public Sector
13 13 (1.24%) Manufacturing
14 12 (1.15%) Front Office
14 12 (1.15%) Marketing
15 11 (1.05%) Financial Institution
16 6 (0.57%) Billing
16 6 (0.57%) Investment Banking
16 6 (0.57%) Retail Banking
Job Titles
1 199 (19.01%) Analyst
2 87 (8.31%) Service Manager
3 74 (7.07%) Service Analyst
4 57 (5.44%) IT Engineer
4 57 (5.44%) IT Manager
5 54 (5.16%) Service Desk Analyst
6 51 (4.87%) DevOps Engineer
6 51 (4.87%) Infrastructure Engineer
7 49 (4.68%) Incident Manager
7 49 (4.68%) Support Engineer
8 47 (4.49%) Security Engineer
9 45 (4.30%) IT Support
9 45 (4.30%) Security Analyst
10 44 (4.20%) Applications Support
11 38 (3.63%) IT Analyst
12 37 (3.53%) Consultant
13 35 (3.34%) Service Desk Manager
14 32 (3.06%) Delivery Manager
15 31 (2.96%) Network Engineer
15 31 (2.96%) Team Leader
Libraries, Frameworks & Software Standards
1 29 (2.77%) .NET
2 26 (2.48%) Web Services
3 17 (1.62%) FIX Protocol
4 16 (1.53%) Elastic Stack
5 13 (1.24%) Node.js
5 13 (1.24%) XML
6 11 (1.05%) SOAP
7 10 (0.96%) HTML
7 10 (0.96%) Middleware
7 10 (0.96%) REST
8 9 (0.86%) JSON
9 7 (0.67%) CSS
9 7 (0.67%) LDAP
9 7 (0.67%) React
9 7 (0.67%) SAML
9 7 (0.67%) YAML
10 6 (0.57%) .NET Framework
10 6 (0.57%) Redux
10 6 (0.57%) Visualforce
11 5 (0.48%) Entity Framework
Miscellaneous
1 152 (14.52%) Management Information System
2 34 (3.25%) Enterprise Software
3 33 (3.15%) Public Cloud
4 31 (2.96%) Self-Motivation
5 26 (2.48%) Cyberthreat
6 23 (2.20%) Security Operations Centre
7 19 (1.81%) CMDB
8 15 (1.43%) Analytical Mindset
9 14 (1.34%) Cyberattack
9 14 (1.34%) Data Centre
9 14 (1.34%) User Experience
10 13 (1.24%) Cyber Kill Chain
10 13 (1.24%) iPad
11 12 (1.15%) Cyber Defence
11 12 (1.15%) Data Protection Act
11 12 (1.15%) PKI
11 12 (1.15%) Replication
12 10 (0.96%) Blackberry
12 10 (0.96%) CCTV
12 10 (0.96%) iPhone
Operating Systems
1 292 (27.89%) Windows
2 163 (15.57%) Linux
3 97 (9.26%) Windows Server
4 83 (7.93%) Windows 10
5 42 (4.01%) Unix
6 33 (3.15%) Windows 7
7 25 (2.39%) Android
8 24 (2.29%) Windows Server 2012
9 20 (1.91%) Mac OS X
9 20 (1.91%) Windows Server 2016
10 15 (1.43%) Apple iOS
11 10 (0.96%) Windows Server 2019
12 9 (0.86%) Windows Server 2008
13 7 (0.67%) Windows 8
14 6 (0.57%) Mac OS
14 6 (0.57%) Red Hat Enterprise Linux
14 6 (0.57%) Ubuntu
14 6 (0.57%) Windows XP
15 4 (0.38%) Data ONTAP
16 2 (0.19%) CentOS
Processes & Methodologies
1 365 (34.86%) ITIL
2 231 (22.06%) Service Management
3 208 (19.87%) Problem-Solving
4 207 (19.77%) Problem Management
5 185 (17.67%) Service Delivery
6 176 (16.81%) Change Management
7 159 (15.19%) Agile Software Development
8 155 (14.80%) Information Security
9 138 (13.18%) Cybersecurity
9 138 (13.18%) DevOps
10 121 (11.56%) Major Incident Management
11 116 (11.08%) ITSM
12 94 (8.98%) Security Operations
13 87 (8.31%) Continuous Improvement
13 87 (8.31%) Root Cause Analysis
14 78 (7.45%) SIEM
15 77 (7.35%) Infrastructure Engineering
16 76 (7.26%) Time Management
17 64 (6.11%) Site Reliability Engineering
18 63 (6.02%) Coaching
Programming Languages
1 94 (8.98%) SQL
2 82 (7.83%) Python
3 66 (6.30%) PowerShell
4 43 (4.11%) Java
5 40 (3.82%) C#
6 34 (3.25%) JavaScript
7 28 (2.67%) Bash Shell
8 21 (2.01%) Perl
9 15 (1.43%) C
10 8 (0.76%) C++
10 8 (0.76%) Ruby
10 8 (0.76%) Shell Script
11 6 (0.57%) Apex Code
11 6 (0.57%) SOQL
12 5 (0.48%) Go
12 5 (0.48%) PHP
13 4 (0.38%) ABAP
13 4 (0.38%) T-SQL
14 3 (0.29%) Groovy
15 2 (0.19%) Google Apps Script
Qualifications
1 76 (7.26%) CISSP
2 70 (6.69%) Degree
3 65 (6.21%) Security Cleared
4 64 (6.11%) CISM
5 58 (5.54%) ITIL Certification
6 44 (4.20%) SC Cleared
7 41 (3.92%) CISA
8 21 (2.01%) Cisco Certification
9 18 (1.72%) CEH
9 18 (1.72%) Microsoft Certification
9 18 (1.72%) OSCP
10 15 (1.43%) CCNA
11 13 (1.24%) CCSA
11 13 (1.24%) DV Cleared
11 13 (1.24%) IISP
12 12 (1.15%) CCNP
12 12 (1.15%) ITIL Foundation Certificate
13 11 (1.05%) MCP
14 10 (0.96%) CRISC
14 10 (0.96%) ISO 27001 Lead Auditor
Quality Assurance & Compliance
1 205 (19.58%) SLA
2 123 (11.75%) ISO/IEC 27001
3 79 (7.55%) GDPR
4 34 (3.25%) QA
5 32 (3.06%) Cyber Essentials
5 32 (3.06%) ISO/IEC 20000
6 27 (2.58%) BS25999
6 27 (2.58%) ISO 9001
7 20 (1.91%) PCI DSS
8 19 (1.81%) Data Quality
8 19 (1.81%) NIST
9 17 (1.62%) GRC
10 16 (1.53%) COBIT
11 12 (1.15%) ITGC
12 11 (1.05%) HIPAA
13 10 (0.96%) 21 CFR Part 11
14 8 (0.76%) NCSC
15 4 (0.38%) Cyber Essentials PLUS
16 3 (0.29%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
16 3 (0.29%) SOC 2
System Software
1 194 (18.53%) Active Directory
2 48 (4.58%) VMware Infrastructure
3 33 (3.15%) Docker
4 25 (2.39%) Hyper-V
5 18 (1.72%) RHEV
6 11 (1.05%) VMware ESXi
7 8 (0.76%) Firmware
8 7 (0.67%) Virtual Machines
9 6 (0.57%) BitLocker
10 4 (0.38%) vCloud
11 3 (0.29%) Terminal Services
11 3 (0.29%) Virtual Desktop
12 2 (0.19%) Apache ZooKeeper
12 2 (0.19%) vSphere
13 1 (0.096%) Citrix Hypervisor
13 1 (0.096%) Microsoft App-V
13 1 (0.096%) ProxySG
13 1 (0.096%) XenApp
Systems Management
1 54 (5.16%) Ansible
2 52 (4.97%) SCCM
3 44 (4.20%) Microsoft Intune
3 44 (4.20%) Terraform
4 35 (3.34%) Kubernetes
5 15 (1.43%) Grafana
5 15 (1.43%) Graphite
5 15 (1.43%) Prometheus
6 14 (1.34%) QRadar
7 11 (1.05%) Single Sign-On
8 10 (0.96%) Puppet
9 8 (0.76%) SCOM
10 7 (0.67%) Active Directory Federation Services
10 7 (0.67%) Computer Incident Response Team
10 7 (0.67%) Opsgenie
11 6 (0.57%) Host Intrusion Detection System
12 4 (0.38%) Jamf Pro
12 4 (0.38%) McAfee ePO
12 4 (0.38%) vCenter Server
12 4 (0.38%) vMotion
Vendors
1 335 (32.00%) Microsoft
2 109 (10.41%) VMware
3 74 (7.07%) Cisco
4 59 (5.64%) Citrix
5 57 (5.44%) ServiceNow
6 47 (4.49%) Oracle
7 38 (3.63%) Splunk
8 35 (3.34%) Meraki
9 31 (2.96%) SAP
10 27 (2.58%) Juniper
11 25 (2.39%) Remedy
12 18 (1.72%) Google
13 17 (1.62%) HP
14 16 (1.53%) Apple
15 15 (1.43%) Salesforce.com
16 13 (1.24%) Aerohive Networks
16 13 (1.24%) AlienVault
16 13 (1.24%) Ruckus Wireless
17 12 (1.15%) New Relic
17 12 (1.15%) Palo Alto