Period
to 27 January 2021

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 27 January 2021 with a comparison to the same period in the previous 2 years.

Incident Management
UK > England
6 months to
27 Jan 2021
Same period 2020 Same period 2019
Rank 244 227 219
Rank change year-on-year -17 -8 +16
Permanent jobs citing Incident Management 774 1,689 2,274
As % of all permanent jobs advertised in England 1.32% 1.46% 1.63%
As % of the Processes & Methodologies category 1.42% 1.59% 1.77%
Number of salaries quoted 686 1,316 1,766
Median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -5.26%
10th Percentile £27,020 £25,000 £25,000
90th Percentile £77,500 £75,000 £77,500
UK median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - -1.10%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 54,390 106,318 128,520
As % of all permanent IT jobs advertised in England 92.53% 92.11% 92.27%
Number of salaries quoted 44,422 85,834 103,691
Median annual salary £55,000 £55,000 £52,500
Median salary % change year-on-year - +4.76% +5.00%
10th Percentile £32,500 £30,500 £30,000
90th Percentile £90,000 £89,925 £85,000
UK median annual salary £55,000 £52,500 £52,500
% change year-on-year +4.76% - +5.00%

Incident Management
Job Vacancy Trend in England

Job postings citing Incident Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Incident Management in England

Incident Management
Salary Trend in England

3-month moving average salary quoted in jobs citing Incident Management in England.

Salary trend for Incident Management in England

Incident Management
Salary Histogram in England

Salary distribution for jobs citing Incident Management in England over the 6 months to 27 January 2021.

Salary histogram for Incident Management in England

Incident Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the England region over the 6 months to 27 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +39 286 £63,000 +9.57% 29
North of England +12 157 £42,500 +8.73% 22
South East -41 124 £45,000 - 27
Midlands -20 91 £45,000 - 13
Yorkshire +25 88 £45,000 - 7
West Midlands -30 60 £50,000 +14.29% 7
South West +25 55 £47,500 +23.38% 8
North West -15 54 £37,500 +1.18% 11
East of England +31 51 £37,500 -6.25% 13
East Midlands +22 31 £40,000 -11.11% 5
North East +5 15 £42,500 +14.68% 4
Incident Management
UK

For the 6 months to 27 January 2021, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Incident Management.

1 266 (34.37%) ITIL
2 229 (29.59%) Windows
3 201 (25.97%) Problem Management
4 197 (25.45%) Microsoft
5 170 (21.96%) Service Management
6 158 (20.41%) Azure
6 158 (20.41%) Office 365
7 154 (19.90%) Finance
8 138 (17.83%) Active Directory
9 136 (17.57%) ITSM
10 131 (16.93%) Information Security
11 126 (16.28%) Change Management
12 118 (15.25%) Management Information System
13 115 (14.86%) DevOps
14 114 (14.73%) Linux
15 112 (14.47%) Problem-Solving
16 106 (13.70%) AWS
17 103 (13.31%) Windows Server
18 99 (12.79%) Cybersecurity
19 98 (12.66%) Agile Software Development
20 94 (12.14%) Firewall
21 89 (11.50%) Stakeholder Management
22 85 (10.98%) Service Delivery
23 83 (10.72%) ITIL Certification
24 81 (10.47%) SLA
25 75 (9.69%) Cisco
25 75 (9.69%) SCCM
25 75 (9.69%) Identity Access Management
26 73 (9.43%) Analytical Skills
26 73 (9.43%) SQL

Incident Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (4.01%) MS Exchange
2 26 (3.36%) SharePoint
3 17 (2.20%) Confluence
3 17 (2.20%) Exchange Server 2013
4 11 (1.42%) MTS
4 11 (1.42%) Skype for Business
5 6 (0.78%) Exchange Server 2010
6 5 (0.65%) SharePoint 2013
7 4 (0.52%) Blackberry Enterprise Server
7 4 (0.52%) Exchange Server 2007
8 2 (0.26%) nginx
8 2 (0.26%) OpenStack
8 2 (0.26%) WebSphere
9 1 (0.13%) CMS
9 1 (0.13%) IIS
9 1 (0.13%) Red Hat Fuse
9 1 (0.13%) WordPress
Applications
1 42 (5.43%) Microsoft Office
2 10 (1.29%) Microsoft Excel
3 7 (0.90%) Microsoft PowerPoint
4 2 (0.26%) Microsoft Project
5 1 (0.13%) Adobe Creative Suite
5 1 (0.13%) MS Visio
Business Applications
1 18 (2.33%) Sentinel
2 9 (1.16%) SAP SD
3 8 (1.03%) Remedy ITSM
3 8 (1.03%) SAP Oil and Gas
4 6 (0.78%) Remedy AR System
5 3 (0.39%) SAP S/4HANA
6 2 (0.26%) Maximo
6 2 (0.26%) Oracle Applications
6 2 (0.26%) SAP Hybris
7 1 (0.13%) Oracle EBS
7 1 (0.13%) Oracle EBS R12
7 1 (0.13%) Oracle Financials
7 1 (0.13%) SAP PP
7 1 (0.13%) SAP PS
7 1 (0.13%) SAP QM
Cloud Services
1 158 (20.41%) Azure
1 158 (20.41%) Office 365
2 106 (13.70%) AWS
3 41 (5.30%) PaaS
4 37 (4.78%) SaaS
5 31 (4.01%) IaaS
6 29 (3.75%) Azure Active Directory
6 29 (3.75%) Cloud Computing
7 18 (2.33%) BPaaS
7 18 (2.33%) Virtual Private Cloud
8 13 (1.68%) Serverless
9 12 (1.55%) AWS Lambda
10 9 (1.16%) Heroku
11 8 (1.03%) Amazon CloudWatch
11 8 (1.03%) AWS CloudFormation
12 7 (0.90%) Amazon ECS
12 7 (0.90%) Amazon EKS
12 7 (0.90%) OneDrive
13 6 (0.78%) OpenShift
14 5 (0.65%) Mimecast
Communications & Networking
1 94 (12.14%) Firewall
2 60 (7.75%) Unified Communications
3 46 (5.94%) LAN
4 44 (5.68%) WAN
5 34 (4.39%) TCP/IP
6 31 (4.01%) VPN
7 30 (3.88%) Network Security
8 27 (3.49%) Skype
9 25 (3.23%) Intrusion Detection
10 24 (3.10%) Internet
11 23 (2.97%) DNS
12 19 (2.45%) VoIP
13 17 (2.20%) WAAS
13 17 (2.20%) Wi-Fi
14 16 (2.07%) DHCP
14 16 (2.07%) OSPF
15 12 (1.55%) Cisco IOS
16 11 (1.42%) PBX
16 11 (1.42%) SAN
17 9 (1.16%) NetScaler
Database & Business Intelligence
1 46 (5.94%) SQL Server
2 23 (2.97%) Relational Database
3 15 (1.94%) Big Data
4 10 (1.29%) Data Warehouse
5 7 (0.90%) Hadoop
6 6 (0.78%) Amazon Redshift
6 6 (0.78%) Apache Accumulo
6 6 (0.78%) GIS
7 5 (0.65%) Amazon Athena
7 5 (0.65%) PostgreSQL
7 5 (0.65%) SQL Server 2012
8 4 (0.52%) Amazon RDS
8 4 (0.52%) Apache Cassandra
9 3 (0.39%) Azure SQL Database
9 3 (0.39%) MongoDB
9 3 (0.39%) MySQL
9 3 (0.39%) Power BI
9 3 (0.39%) Qlik Sense
9 3 (0.39%) QlikView
9 3 (0.39%) SQL Server Reporting Services
Development Applications
1 35 (4.52%) JIRA
2 22 (2.84%) Jenkins
3 12 (1.55%) Git (software)
4 8 (1.03%) Bitbucket
5 6 (0.78%) Sonatype Nexus
6 4 (0.52%) Cucumber
7 3 (0.39%) SonarQube
7 3 (0.39%) Team Foundation Server
7 3 (0.39%) Visual Studio
8 2 (0.26%) Oracle Forms
9 1 (0.13%) GitLab
9 1 (0.13%) JUnit
9 1 (0.13%) Octopus Deploy
9 1 (0.13%) SQL Server Management Studio (SSMS)
General
1 154 (19.90%) Finance
2 43 (5.56%) Banking
3 27 (3.49%) Legal
4 20 (2.58%) Law
5 14 (1.81%) Telecoms
6 12 (1.55%) Front Office
6 12 (1.55%) Manufacturing
6 12 (1.55%) Retail
7 8 (1.03%) Aerospace
7 8 (1.03%) Marketing
7 8 (1.03%) Military
8 6 (0.78%) Digital Economy
8 6 (0.78%) Public Sector
9 5 (0.65%) Automotive
9 5 (0.65%) Financial Institution
9 5 (0.65%) Investment Banking
10 4 (0.52%) Advertising
10 4 (0.52%) Billing
10 4 (0.52%) Local Government
11 3 (0.39%) French Language
Job Titles
1 203 (26.23%) Analyst
2 78 (10.08%) Support Analyst
3 63 (8.14%) Senior Analyst
4 49 (6.33%) Service Manager
5 48 (6.20%) Security Analyst
6 47 (6.07%) Service Analyst
7 44 (5.68%) Senior Support Analyst
8 42 (5.43%) Incident Manager
9 36 (4.65%) IT Analyst
10 33 (4.26%) Service Desk Analyst
11 32 (4.13%) Support Engineer
12 30 (3.88%) Applications Support
13 29 (3.75%) Administrator
13 29 (3.75%) Cloud Engineer
13 29 (3.75%) Network Engineer
14 28 (3.62%) Team Leader
15 27 (3.49%) IT Manager
16 26 (3.36%) DevOps Engineer
16 26 (3.36%) IT Support
17 25 (3.23%) Security Engineer
Libraries, Frameworks & Software Standards
1 37 (4.78%) Web Services
2 18 (2.33%) .NET
3 11 (1.42%) ASP.NET
3 11 (1.42%) Spring
4 10 (1.29%) FIX Protocol
5 9 (1.16%) REST
5 9 (1.16%) XML
6 8 (1.03%) Elastic Stack
6 8 (1.03%) JSON
6 8 (1.03%) Middleware
6 8 (1.03%) WCF
7 7 (0.90%) CSS
7 7 (0.90%) HTML
7 7 (0.90%) Node.js
7 7 (0.90%) SOAP
8 6 (0.78%) Apache NiFi
8 6 (0.78%) Kafka
9 5 (0.65%) ASP.NET MVC
9 5 (0.65%) ASP.NET Web API
9 5 (0.65%) jQuery
Miscellaneous
1 118 (15.25%) Management Information System
2 73 (9.43%) Analytical Skills
3 37 (4.78%) Cyberthreat
4 36 (4.65%) Data Centre
5 27 (3.49%) Cyberattack
6 22 (2.84%) Enterprise Software
7 20 (2.58%) Security Operations Centre
8 19 (2.45%) Self-Motivation
9 18 (2.33%) User Experience
10 15 (1.94%) Driving Licence
11 14 (1.81%) Data Protection Act
12 10 (1.29%) SWIFT
13 8 (1.03%) PKI
14 7 (0.90%) Blackberry
14 7 (0.90%) Internet of Things
14 7 (0.90%) Reference Data
14 7 (0.90%) Smartphone
15 6 (0.78%) iPad
15 6 (0.78%) Mobile App
15 6 (0.78%) Video Conferencing
Operating Systems
1 229 (29.59%) Windows
2 114 (14.73%) Linux
3 103 (13.31%) Windows Server
4 54 (6.98%) Unix
5 45 (5.81%) Windows 10
6 35 (4.52%) Windows Server 2012
7 29 (3.75%) Windows 7
8 24 (3.10%) Windows Server 2016
9 21 (2.71%) Windows Server 2008
10 18 (2.33%) Android
11 15 (1.94%) CentOS
12 13 (1.68%) Mac OS X
13 12 (1.55%) Red Hat Enterprise Linux
14 11 (1.42%) Windows Server 2019
15 10 (1.29%) Apple iOS
16 5 (0.65%) SUSE
16 5 (0.65%) Ubuntu
17 4 (0.52%) Windows 8
18 3 (0.39%) Oracle Linux
18 3 (0.39%) Solaris
Processes & Methodologies
1 266 (34.37%) ITIL
2 201 (25.97%) Problem Management
3 170 (21.96%) Service Management
4 136 (17.57%) ITSM
5 131 (16.93%) Information Security
6 126 (16.28%) Change Management
7 115 (14.86%) DevOps
8 112 (14.47%) Problem-Solving
9 99 (12.79%) Cybersecurity
10 98 (12.66%) Agile Software Development
11 89 (11.50%) Stakeholder Management
12 85 (10.98%) Service Delivery
13 75 (9.69%) Identity Access Management
14 70 (9.04%) Root Cause Analysis
14 70 (9.04%) Security Operations
15 54 (6.98%) Continuous Improvement
15 54 (6.98%) Identity Management
16 48 (6.20%) Site Reliability Engineering
17 45 (5.81%) Disaster Recovery
18 44 (5.68%) SIEM
Programming Languages
1 73 (9.43%) SQL
2 71 (9.17%) Python
3 63 (8.14%) PowerShell
4 44 (5.68%) Java
5 27 (3.49%) Bash Shell
6 26 (3.36%) C#
7 24 (3.10%) Perl
8 8 (1.03%) JavaScript
9 6 (0.78%) C
10 3 (0.39%) Shell Script
11 2 (0.26%) C++
11 2 (0.26%) R
11 2 (0.26%) VBScript
12 1 (0.13%) Apex Code
12 1 (0.13%) DataFlex
12 1 (0.13%) Korn
12 1 (0.13%) Ruby
12 1 (0.13%) TypeScript
12 1 (0.13%) VBA
Qualifications
1 83 (10.72%) ITIL Certification
2 55 (7.11%) Security Cleared
3 43 (5.56%) CISSP
3 43 (5.56%) Degree
4 37 (4.78%) SC Cleared
5 30 (3.88%) CISM
6 25 (3.23%) Microsoft Certification
7 20 (2.58%) CISA
8 18 (2.33%) Cisco Certification
8 18 (2.33%) ISO 27001 Lead Auditor
9 16 (2.07%) CCNA
10 13 (1.68%) MCSA
11 11 (1.42%) DV Cleared
12 9 (1.16%) GCIH
13 7 (0.90%) Computer Science Degree
13 7 (0.90%) GCFA
13 7 (0.90%) JNCIA
14 6 (0.78%) BPSS Clearance
14 6 (0.78%) CCNP
15 5 (0.65%) GIAC
Quality Assurance & Compliance
1 81 (10.47%) SLA
2 71 (9.17%) ISO/IEC 27001
3 49 (6.33%) GDPR
4 23 (2.97%) Cyber Essentials
5 18 (2.33%) HIPAA
5 18 (2.33%) ITGC
6 17 (2.20%) 21 CFR Part 11
7 14 (1.81%) NIST
7 14 (1.81%) PCI DSS
8 11 (1.42%) Data Quality
8 11 (1.42%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 11 (1.42%) QA
9 8 (1.03%) ISO 22301
10 7 (0.90%) COBIT
10 7 (0.90%) ISO 9001
11 6 (0.78%) BS25999
11 6 (0.78%) ISO/IEC 20000
12 5 (0.65%) ISO/IEC 27005
13 4 (0.52%) Cyber Essentials PLUS
14 3 (0.39%) COSO
System Software
1 138 (17.83%) Active Directory
2 53 (6.85%) Virtual Desktop
3 25 (3.23%) Docker
4 20 (2.58%) VMware Infrastructure
5 12 (1.55%) Firmware
5 12 (1.55%) VMware ESXi
6 9 (1.16%) Hyper-V
7 6 (0.78%) Apache ZooKeeper
8 5 (0.65%) BitLocker
9 4 (0.52%) LXC
9 4 (0.52%) Virtual Machines
9 4 (0.52%) vSphere
10 2 (0.26%) Tivoli Workload Scheduler
10 2 (0.26%) Virtual Servers
11 1 (0.13%) Microsoft Virtual Server
11 1 (0.13%) Oracle RAC
11 1 (0.13%) VirtualBox
11 1 (0.13%) VMware NSX
11 1 (0.13%) XenApp
Systems Management
1 75 (9.69%) SCCM
2 42 (5.43%) Ansible
3 28 (3.62%) Microsoft Intune
4 23 (2.97%) Terraform
5 22 (2.84%) Kubernetes
6 14 (1.81%) Puppet
7 8 (1.03%) Grafana
7 8 (1.03%) WSUS
8 7 (0.90%) CASB
8 7 (0.90%) Opscode Chef
8 7 (0.90%) Prometheus
9 6 (0.78%) Control-M
9 6 (0.78%) Docker Swarm
9 6 (0.78%) ITRS Geneos
9 6 (0.78%) Nagios
9 6 (0.78%) SCOM
10 5 (0.65%) Cisco CUCM
10 5 (0.65%) vMotion
11 4 (0.52%) Graphite
11 4 (0.52%) SCSM
Vendors
1 197 (25.45%) Microsoft
2 75 (9.69%) Cisco
3 49 (6.33%) VMware
4 39 (5.04%) Oracle
5 27 (3.49%) Citrix
6 26 (3.36%) ServiceNow
7 21 (2.71%) HP
8 20 (2.58%) Apple
8 20 (2.58%) Splunk
9 19 (2.45%) Red Hat
10 18 (2.33%) Remedy
11 17 (2.20%) CheckPoint
12 16 (2.07%) Meraki
12 16 (2.07%) Palo Alto
12 16 (2.07%) SAP
13 12 (1.55%) Sybase
14 11 (1.42%) Mitel
14 11 (1.42%) Netskope
15 10 (1.29%) BMC
15 10 (1.29%) Juniper