Period
to 15 December 2019

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 15 December 2019 with a comparison to the same period in the previous 2 years.

Incident Management
UK > England
6 months to
15 Dec 2019
Same period 2018 Same period 2017
Rank 223 211 253
Rank change year-on-year -12 +42 -17
Permanent jobs citing Incident Management 1,819 2,476 2,428
As % of all permanent IT jobs advertised in England 1.49% 1.69% 1.44%
As % of the Processes & Methodologies category 1.62% 1.83% 1.57%
Number of salaries quoted 1,325 1,809 1,908
England median annual salary £45,000 £45,000 £45,000
10th Percentile £25,000 £25,500 £25,000
90th Percentile £77,500 £73,750 £76,625
UK median annual salary £45,000 £45,000 £45,000

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 112,281 135,325 155,129
As % of all permanent IT jobs advertised in England 92.07% 92.10% 92.30%
Number of salaries quoted 89,718 108,127 124,270
England median annual salary £52,979 £52,500 £50,000
Median salary % change year-on-year +0.91% +5.00% -
10th Percentile £30,000 £30,000 £28,500
90th Percentile £87,500 £85,000 £80,000
UK median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +3.09%

Incident Management
Job Vacancy Trend in England

Job postings citing Incident Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Incident Management in England

Incident Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management in England.

Salary trend for Incident Management in England

Incident Management
Salary Histogram in England

The salary distribution of IT jobs citing Incident Management in England over the 6 months to 15 December 2019.

Salary histogram for Incident Management in England

Incident Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the England region over the 6 months to 15 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +52 586 £60,000 +14.29% 69
South East -32 432 £45,000 +2.86% 46
North of England -66 291 £34,500 -20.97% 47
Midlands +2 270 £44,750 +14.74% 43
West Midlands +32 193 £42,500 +6.25% 29
North West -76 150 £33,500 -39.09% 23
East of England -6 123 £37,500 -23.47% 32
South West -27 115 £38,500 -14.44% 14
Yorkshire -3 111 £34,500 -13.75% 18
East Midlands -27 77 £45,000 +20.81% 14
North East +16 30 £38,074 +35.98% 6
Incident Management
UK

For the 6 months to 15 December 2019, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Incident Management.

1 766 (42.11%) ITIL
2 544 (29.91%) Windows
3 410 (22.54%) Microsoft
4 391 (21.50%) Problem Management
5 373 (20.51%) SLA
6 370 (20.34%) Finance
7 365 (20.07%) Service Management
8 344 (18.91%) Change Management
9 323 (17.76%) Information Security
10 316 (17.37%) Firewall
11 286 (15.72%) Active Directory
12 270 (14.84%) Office 365
13 264 (14.51%) Service Delivery
13 264 (14.51%) Problem-Solving
14 251 (13.80%) Management Information System
15 249 (13.69%) Linux
16 228 (12.53%) Cybersecurity
17 206 (11.32%) Azure
18 199 (10.94%) Microsoft Office
19 197 (10.83%) Cisco
20 183 (10.06%) Agile Software Development
21 181 (9.95%) ISO/IEC 27001
22 174 (9.57%) Security Operations
23 173 (9.51%) SQL
24 171 (9.40%) DNS
25 163 (8.96%) ITSM
26 162 (8.91%) SIEM
27 161 (8.85%) Security Cleared
27 161 (8.85%) VMware
28 158 (8.69%) Analytical Skills

Incident Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 96 (5.28%) SharePoint
2 65 (3.57%) MS Exchange
3 45 (2.47%) IIS
4 43 (2.36%) Skype for Business
5 30 (1.65%) Exchange Server 2013
6 28 (1.54%) Confluence
7 19 (1.04%) Tomcat
8 17 (0.93%) IBM Notes
8 17 (0.93%) WebSphere
9 13 (0.71%) Exchange Server 2010
9 13 (0.71%) WebLogic
10 11 (0.60%) SharePoint 2010
11 7 (0.38%) CMS
11 7 (0.38%) JBoss
12 6 (0.33%) CICS
13 5 (0.27%) Apache
13 5 (0.27%) Cloud Foundry
13 5 (0.27%) Elasticsearch
13 5 (0.27%) SharePoint 2013
14 4 (0.22%) MTS
Applications
1 199 (10.94%) Microsoft Office
2 51 (2.80%) Microsoft Excel
3 23 (1.26%) Microsoft PowerPoint
4 15 (0.82%) MS Visio
5 9 (0.49%) Microsoft Project
6 7 (0.38%) Adobe Creative Suite
7 3 (0.16%) Spreadsheet
8 2 (0.11%) Acrobat
Business Applications
1 19 (1.04%) SAP Oil and Gas
2 17 (0.93%) Remedy ITSM
3 8 (0.44%) Cognos Business Intelligence
4 5 (0.27%) Maximo
5 4 (0.22%) Dynamics CRM
5 4 (0.22%) Oracle EBS
5 4 (0.22%) Oracle EBS R12
6 3 (0.16%) SAP SD
7 2 (0.11%) assyst
7 2 (0.11%) Carpe Diem
7 2 (0.11%) Dynamics NAV
7 2 (0.11%) Elite 3E
7 2 (0.11%) Magento
7 2 (0.11%) Northgate Housing
7 2 (0.11%) SAP CO
7 2 (0.11%) SAP PP
7 2 (0.11%) SAP WM
7 2 (0.11%) Sonata
8 1 (0.055%) Dynamics AX
8 1 (0.055%) Salesforce.com CRM
Cloud Services
1 270 (14.84%) Office 365
2 206 (11.32%) Azure
3 115 (6.32%) AWS
4 64 (3.52%) SaaS
5 29 (1.59%) IaaS
6 25 (1.37%) Cloud Computing
7 24 (1.32%) PaaS
8 20 (1.10%) GCP
9 17 (0.93%) Dynamics 365
9 17 (0.93%) npm
10 15 (0.82%) Amazon EC2
10 15 (0.82%) Amazon EKS
11 10 (0.55%) G Suite
12 8 (0.44%) Mimecast
13 7 (0.38%) OneDrive
14 4 (0.22%) Akamai
14 4 (0.22%) Datadog
14 4 (0.22%) Power Platform
15 2 (0.11%) NuGet
15 2 (0.11%) Rackspace Cloud
Communications & Networking
1 316 (17.37%) Firewall
2 171 (9.40%) DNS
3 126 (6.93%) WAN
4 121 (6.65%) LAN
5 106 (5.83%) Internet
6 102 (5.61%) TCP/IP
7 98 (5.39%) VPN
8 94 (5.17%) Wireless
9 93 (5.11%) DHCP
10 89 (4.89%) Network Security
11 61 (3.35%) Intrusion Detection
12 52 (2.86%) Skype
13 46 (2.53%) BGP
13 46 (2.53%) IPsec
14 45 (2.47%) OSPF
15 43 (2.36%) SSL
16 40 (2.20%) VoIP
17 30 (1.65%) Cisco ASA
18 29 (1.59%) EIGRP
18 29 (1.59%) Wi-Fi
Database & Business Intelligence
1 84 (4.62%) SQL Server
2 38 (2.09%) Relational Database
3 23 (1.26%) MySQL
4 22 (1.21%) MongoDB
5 20 (1.10%) RDBMS
6 18 (0.99%) Hadoop
7 17 (0.93%) NoSQL
8 14 (0.77%) SQL Server Integration Services
9 13 (0.71%) DB2
10 12 (0.66%) Data Warehouse
10 12 (0.66%) PostgreSQL
11 10 (0.55%) Azure SQL Database
11 10 (0.55%) Oracle Database
12 9 (0.49%) SQL Server Reporting Services
13 8 (0.44%) Cognos Framework Manager
13 8 (0.44%) Cognos Report Studio
13 8 (0.44%) OLAP
13 8 (0.44%) SQL Server 2016
14 7 (0.38%) Big Data
15 6 (0.33%) SQL Server Analysis Services
Development Applications
1 54 (2.97%) JIRA
2 36 (1.98%) Git (software)
3 27 (1.48%) Jenkins
4 22 (1.21%) Visual Studio Team System
5 21 (1.15%) Team Foundation Server
6 18 (0.99%) TestRail
7 17 (0.93%) Bower
7 17 (0.93%) Octopus Deploy
7 17 (0.93%) SonarQube
8 15 (0.82%) Ant
8 15 (0.82%) Artifactory
8 15 (0.82%) Chocolatey
8 15 (0.82%) Maven
8 15 (0.82%) MSBuild
8 15 (0.82%) TeamCity
8 15 (0.82%) Zephyr
9 11 (0.60%) Subversion
9 11 (0.60%) VSS/SourceSafe
10 5 (0.27%) Atlassian Bamboo
10 5 (0.27%) MSI
General
1 370 (20.34%) Finance
2 108 (5.94%) Telecoms
3 84 (4.62%) Retail
4 76 (4.18%) Banking
5 63 (3.46%) Legal
5 63 (3.46%) Public Sector
6 28 (1.54%) Financial Institution
6 28 (1.54%) Marketing
7 26 (1.43%) Law
8 19 (1.04%) Back Office
9 17 (0.93%) Manufacturing
10 14 (0.77%) German Language
11 13 (0.71%) Billing
12 12 (0.66%) Electronics
13 10 (0.55%) French Language
14 9 (0.49%) Multimedia
14 9 (0.49%) Spanish Language
15 8 (0.44%) Pharmaceutical
15 8 (0.44%) Publishing
16 7 (0.38%) International Banking
Job Titles
1 500 (27.49%) Analyst
2 162 (8.91%) Service Analyst
3 150 (8.25%) Service Manager
4 127 (6.98%) Security Analyst
5 122 (6.71%) Support Analyst
6 117 (6.43%) Service Desk Analyst
7 115 (6.32%) IT Manager
7 115 (6.32%) Network Engineer
8 114 (6.27%) IT Analyst
9 107 (5.88%) Incident Manager
10 85 (4.67%) IT Support
11 73 (4.01%) Support Engineer
12 59 (3.24%) Infrastructure Engineer
12 59 (3.24%) Major Incident Manager
13 58 (3.19%) IT Services Manager
14 56 (3.08%) Security Manager
15 55 (3.02%) Delivery Manager
15 55 (3.02%) Service Delivery Manager
16 53 (2.91%) Applications Support
17 49 (2.69%) Information Analyst
Libraries, Frameworks & Software Standards
1 23 (1.26%) .NET
2 22 (1.21%) RabbitMQ
3 21 (1.15%) Elastic Stack
3 21 (1.15%) Node.js
4 18 (0.99%) HTML
4 18 (0.99%) LAMP
5 16 (0.88%) Web Services
5 16 (0.88%) XML
6 14 (0.77%) JSON
6 14 (0.77%) Kafka
7 13 (0.71%) CSS
8 11 (0.60%) SOAP
9 10 (0.55%) .NET Framework
9 10 (0.55%) LDAP
10 9 (0.49%) Middleware
10 9 (0.49%) REST
11 8 (0.44%) ASP.NET
12 6 (0.33%) Ajax
12 6 (0.33%) JMS
13 5 (0.27%) JSTL
Miscellaneous
1 251 (13.80%) Management Information System
2 158 (8.69%) Analytical Skills
3 121 (6.65%) Data Centre
4 96 (5.28%) Self-Motivation
5 95 (5.22%) Security Operations Centre
6 67 (3.68%) User Experience
7 52 (2.86%) Driving Licence
8 29 (1.59%) CCTV
9 27 (1.48%) Virtual Team
10 26 (1.43%) Clustering
11 25 (1.37%) CMDB
12 24 (1.32%) Cyber Defence
13 23 (1.26%) Cyberthreat
14 21 (1.15%) Cyberattack
14 21 (1.15%) Greenfield Project
14 21 (1.15%) Xbox
15 19 (1.04%) Public Cloud
16 17 (0.93%) iPhone
16 17 (0.93%) Smartphone
16 17 (0.93%) Video Conferencing
Operating Systems
1 544 (29.91%) Windows
2 249 (13.69%) Linux
3 157 (8.63%) Windows Server
4 144 (7.92%) Windows 10
5 98 (5.39%) Unix
6 82 (4.51%) Windows Server 2012
7 78 (4.29%) Windows 7
8 53 (2.91%) Windows Server 2008
9 37 (2.03%) Windows 8
10 27 (1.48%) Windows Server 2003
11 26 (1.43%) Android
11 26 (1.43%) Red Hat Enterprise Linux
12 25 (1.37%) AIX
13 20 (1.10%) Mac OS X
14 15 (0.82%) Solaris
15 13 (0.71%) Apple iOS
16 11 (0.60%) Mac OS
17 10 (0.55%) Kali Linux
17 10 (0.55%) SUSE
18 9 (0.49%) CentOS
Processes & Methodologies
1 766 (42.11%) ITIL
2 391 (21.50%) Problem Management
3 365 (20.07%) Service Management
4 344 (18.91%) Change Management
5 323 (17.76%) Information Security
6 264 (14.51%) Problem-Solving
6 264 (14.51%) Service Delivery
7 228 (12.53%) Cybersecurity
8 183 (10.06%) Agile Software Development
9 174 (9.57%) Security Operations
10 163 (8.96%) ITSM
11 162 (8.91%) SIEM
12 132 (7.26%) Root Cause Analysis
13 128 (7.04%) Mentoring
14 115 (6.32%) DevOps
14 115 (6.32%) Project Management
15 114 (6.27%) Coaching
16 111 (6.10%) Vulnerability Management
17 106 (5.83%) Risk Management
18 104 (5.72%) Disaster Recovery
Programming Languages
1 173 (9.51%) SQL
2 116 (6.38%) PowerShell
3 66 (3.63%) Python
4 55 (3.02%) Java
5 50 (2.75%) Bash Shell
6 45 (2.47%) C
7 32 (1.76%) C#
8 29 (1.59%) JavaScript
9 25 (1.37%) T-SQL
10 23 (1.26%) Perl
11 19 (1.04%) Shell Script
12 18 (0.99%) PL/SQL
13 17 (0.93%) Go
14 10 (0.55%) PHP
15 6 (0.33%) VB
16 5 (0.27%) Ruby
17 4 (0.22%) C++
17 4 (0.22%) Korn
17 4 (0.22%) TypeScript
18 3 (0.16%) VBScript
Qualifications
1 161 (8.85%) Security Cleared
2 140 (7.70%) CISSP
3 138 (7.59%) Degree
4 114 (6.27%) Cisco Certification
5 109 (5.99%) SC Cleared
6 86 (4.73%) ITIL Certification
7 77 (4.23%) CCNA
7 77 (4.23%) CISM
8 62 (3.41%) CCNP
9 59 (3.24%) CEH
10 58 (3.19%) Microsoft Certification
11 46 (2.53%) MCSA
12 40 (2.20%) MCP
13 37 (2.03%) CISA
14 36 (1.98%) DV Cleared
15 30 (1.65%) GSEC
16 29 (1.59%) MCSE
17 26 (1.43%) JNCIS
18 25 (1.37%) ITIL Foundation Certificate
19 23 (1.26%) GIAC
Quality Assurance & Compliance
1 373 (20.51%) SLA
2 181 (9.95%) ISO/IEC 27001
3 76 (4.18%) PCI DSS
4 69 (3.79%) NIST
5 61 (3.35%) GDPR
6 28 (1.54%) Cyber Essentials
7 23 (1.26%) COBIT
7 23 (1.26%) ISO/IEC 20000
8 20 (1.10%) QA
8 20 (1.10%) Sarbanes-Oxley
9 17 (0.93%) Cyber Essentials PLUS
10 15 (0.82%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 9 (0.49%) NIST 800
12 7 (0.38%) COSO
12 7 (0.38%) Data Quality
13 5 (0.27%) ISO 22301
13 5 (0.27%) Solvency II
14 4 (0.22%) GAAP
14 4 (0.22%) IFRS
14 4 (0.22%) ISO 9001
System Software
1 286 (15.72%) Active Directory
2 115 (6.32%) VMware Infrastructure
3 63 (3.46%) Docker
4 56 (3.08%) Hyper-V
5 39 (2.14%) Virtual Machines
6 21 (1.15%) Virtual Servers
7 20 (1.10%) Microsoft Virtual Server
7 20 (1.10%) XenDesktop
8 16 (0.88%) Apache ZooKeeper
9 15 (0.82%) Firmware
9 15 (0.82%) vSphere
10 11 (0.60%) Virtual Desktop
10 11 (0.60%) XenApp
11 10 (0.55%) VMware ESXi
12 9 (0.49%) etcd
13 6 (0.33%) Citrix Hypervisor
13 6 (0.33%) Tivoli Workload Scheduler
14 4 (0.22%) Active Directory Lightweight Directory Services
14 4 (0.22%) Microsoft App-V
15 3 (0.16%) Oracle RAC
Systems Management
1 97 (5.33%) SCCM
2 45 (2.47%) Kubernetes
3 40 (2.20%) Puppet
4 39 (2.14%) Norton AntiVirus
4 39 (2.14%) Opscode Chef
5 36 (1.98%) Terraform
6 31 (1.70%) Ansible
7 25 (1.37%) Microsoft Intune
8 22 (1.21%) Nessus
9 20 (1.10%) HP ALM
10 16 (0.88%) Consul
10 16 (0.88%) SCOM
10 16 (0.88%) WSUS
11 13 (0.71%) SCOrch
11 13 (0.71%) Symantec Endpoint Protection
12 12 (0.66%) Istio
12 12 (0.66%) linkerd
13 11 (0.60%) McAfee ePO
14 10 (0.55%) CSIRT
14 10 (0.55%) ITRS Geneos
Vendors
1 410 (22.54%) Microsoft
2 197 (10.83%) Cisco
3 161 (8.85%) VMware
4 146 (8.03%) ServiceNow
5 104 (5.72%) Citrix
6 64 (3.52%) Oracle
7 58 (3.19%) IBM
8 57 (3.13%) HP
8 57 (3.13%) Juniper
9 55 (3.02%) Splunk
10 54 (2.97%) Remedy
11 44 (2.42%) CheckPoint
12 42 (2.31%) Symantec
13 38 (2.09%) Apple
14 37 (2.03%) Meraki
15 36 (1.98%) Google
15 36 (1.98%) SAP
16 33 (1.81%) Qualys
17 32 (1.76%) McAfee
17 32 (1.76%) NetApp