Period
to 5 August 2020

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 5 August 2020 with a comparison to the same period in the previous 2 years.

Incident Management
UK > England
6 months to
5 Aug 2020
Same period 2019 Same period 2018
Rank 218 233 234
Rank change year-on-year +15 +1 +55
Permanent jobs citing Incident Management 942 1,898 2,426
As % of all permanent jobs advertised in England 1.55% 1.44% 1.52%
As % of the Processes & Methodologies category 1.68% 1.56% 1.65%
Number of salaries quoted 740 1,392 1,802
Median annual salary £49,000 £44,000 £45,000
Median salary % change year-on-year +11.36% -2.22% -
10th Percentile £27,629 £25,000 £25,275
90th Percentile £77,500 £83,750 £72,500
UK median annual salary £47,500 £42,500 £45,000
% change year-on-year +11.76% -5.56% -

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 56,210 121,860 147,271
As % of all permanent IT jobs advertised in England 92.37% 92.21% 91.97%
Number of salaries quoted 45,366 96,858 118,390
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £32,500 £30,000 £29,443
90th Percentile £91,250 £86,250 £82,500
UK median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% +1.01%

Incident Management
Job Vacancy Trend in England

Job postings citing Incident Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Incident Management in England

Incident Management
Salary Trend in England

3-month moving average salary quoted in jobs citing Incident Management in England.

Salary trend for Incident Management in England

Incident Management
Salary Histogram in England

Salary distribution for jobs citing Incident Management in England over the 6 months to 5 August 2020.

Salary histogram for Incident Management in England

Incident Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the England region over the 6 months to 5 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +52 365 £57,500 +9.52% 28
South East +36 202 £45,000 - 20
North of England +86 167 £40,000 +23.08% 20
North West +69 97 £45,000 +33.33% 13
Midlands -24 80 £49,000 +39.92% 13
South West +80 73 £33,250 -3.62% 6
West Midlands -21 64 £50,000 +33.33% 13
East of England +34 56 £41,500 +3.75% 7
Yorkshire +76 51 £37,500 +15.38% 6
North East +9 19 £32,500 -14.01% 1
East Midlands +13 15 £35,000 +47.37%
Incident Management
UK

For the 6 months to 5 August 2020, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Incident Management.

1 344 (36.52%) ITIL
2 300 (31.85%) Windows
3 211 (22.40%) Problem Management
4 186 (19.75%) Active Directory
5 185 (19.64%) Microsoft
6 184 (19.53%) Change Management
7 171 (18.15%) Finance
8 168 (17.83%) Service Management
9 152 (16.14%) Linux
10 149 (15.82%) Azure
11 145 (15.39%) Office 365
11 145 (15.39%) Information Security
12 138 (14.65%) Firewall
13 137 (14.54%) Cisco
13 137 (14.54%) VMware
14 135 (14.33%) Problem-Solving
15 132 (14.01%) Windows Server
16 130 (13.80%) Cybersecurity
17 128 (13.59%) SLA
18 122 (12.95%) Service Delivery
19 121 (12.85%) Analytical Skills
20 118 (12.53%) SQL
21 113 (12.00%) AWS
22 111 (11.78%) LAN
22 111 (11.78%) WAN
23 108 (11.46%) Management Information System
24 103 (10.93%) ITSM
25 91 (9.66%) Agile Software Development
26 85 (9.02%) Security Cleared
27 84 (8.92%) Degree

Incident Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (4.78%) MS Exchange
2 38 (4.03%) SharePoint
3 20 (2.12%) WebSphere
4 19 (2.02%) Exchange Server 2010
4 19 (2.02%) Exchange Server 2013
4 19 (2.02%) Skype for Business
5 15 (1.59%) Confluence
6 14 (1.49%) IIS
7 11 (1.17%) SAS
8 9 (0.96%) MQSeries
8 9 (0.96%) OpenStack
9 7 (0.74%) Apache Airflow
10 6 (0.64%) SharePoint 2013
10 6 (0.64%) Tomcat
10 6 (0.64%) WildFly
11 3 (0.32%) Red Hat Fuse
12 2 (0.21%) IBM Domino
12 2 (0.21%) JBoss
12 2 (0.21%) MTS
12 2 (0.21%) WebLogic
Applications
1 60 (6.37%) Microsoft Office
2 22 (2.34%) Microsoft Excel
3 13 (1.38%) Microsoft PowerPoint
4 4 (0.42%) MS Visio
5 2 (0.21%) FileZilla
5 2 (0.21%) Microsoft Project
6 1 (0.11%) InfoPath
Business Applications
1 10 (1.06%) Maximo
2 7 (0.74%) assyst
3 5 (0.53%) Remedy ITSM
4 3 (0.32%) Oracle Applications
4 3 (0.32%) Oracle EBS
4 3 (0.32%) Oracle EBS R12
5 2 (0.21%) ION MarketView
5 2 (0.21%) Sentinel
6 1 (0.11%) Distributed Ledger
6 1 (0.11%) Dynamics CRM
6 1 (0.11%) Eikon
6 1 (0.11%) Oracle ERP
6 1 (0.11%) Refinitiv Enterprise Platform
6 1 (0.11%) RMDS
6 1 (0.11%) Unit4 Business World
Cloud Services
1 149 (15.82%) Azure
2 145 (15.39%) Office 365
3 113 (12.00%) AWS
4 27 (2.87%) GCP
5 26 (2.76%) SaaS
6 22 (2.34%) Azure Active Directory
7 15 (1.59%) PaaS
8 14 (1.49%) Mimecast
8 14 (1.49%) Virtual Private Cloud
9 13 (1.38%) Cloud Computing
10 10 (1.06%) OpenShift
11 9 (0.96%) Apigee
12 8 (0.85%) AWS Lambda
12 8 (0.85%) Heroku
12 8 (0.85%) IaaS
12 8 (0.85%) OneDrive
12 8 (0.85%) Serverless
13 7 (0.74%) Stackdriver
14 5 (0.53%) Amazon CloudWatch
15 4 (0.42%) Amazon S3
Communications & Networking
1 138 (14.65%) Firewall
2 111 (11.78%) LAN
2 111 (11.78%) WAN
3 50 (5.31%) TCP/IP
4 38 (4.03%) DNS
4 38 (4.03%) Network Security
5 34 (3.61%) Wireless
6 33 (3.50%) SAN
7 31 (3.29%) VPN
8 28 (2.97%) Wi-Fi
9 25 (2.65%) Skype
10 23 (2.44%) Internet
11 18 (1.91%) BGP
11 18 (1.91%) DHCP
11 18 (1.91%) MPLS
12 17 (1.80%) VoIP
13 16 (1.70%) Cisco IOS
14 13 (1.38%) VLAN
15 12 (1.27%) Intrusion Detection
15 12 (1.27%) Unified Communications
Database & Business Intelligence
1 65 (6.90%) SQL Server
2 28 (2.97%) Relational Database
3 16 (1.70%) RDBMS
4 9 (0.96%) Oracle Database
5 7 (0.74%) MySQL
6 6 (0.64%) EDRMS
7 5 (0.53%) PostgreSQL
8 4 (0.42%) Azure SQL Database
8 4 (0.42%) SQL Server 2012
8 4 (0.42%) SQL Server Integration Services
8 4 (0.42%) SQL Server Reporting Services
9 3 (0.32%) QlikView
9 3 (0.32%) SQL Server 2008
9 3 (0.32%) SQL Server 2016
10 2 (0.21%) Data Warehouse
10 2 (0.21%) Oracle Reports
10 2 (0.21%) SQL Server 2000
10 2 (0.21%) SQL Server Analysis Services
10 2 (0.21%) SQLPlus
11 1 (0.11%) MS Access
Development Applications
1 30 (3.18%) JIRA
2 14 (1.49%) Git (software)
3 12 (1.27%) Jenkins
4 11 (1.17%) Bitbucket
5 2 (0.21%) Cucumber
5 2 (0.21%) Octopus Deploy
5 2 (0.21%) Oracle APEX
5 2 (0.21%) TeamCity
6 1 (0.11%) Atlassian Bamboo
6 1 (0.11%) Eclipse
6 1 (0.11%) FishEye
6 1 (0.11%) GitLab
6 1 (0.11%) IntelliJ
6 1 (0.11%) Postman
6 1 (0.11%) Selenium
6 1 (0.11%) SoapUI
6 1 (0.11%) Subversion
General
1 171 (18.15%) Finance
2 50 (5.31%) Public Sector
3 41 (4.35%) Retail
4 40 (4.25%) Telecoms
5 29 (3.08%) Legal
6 28 (2.97%) Banking
7 27 (2.87%) Military
8 23 (2.44%) Local Government
9 22 (2.34%) Law
10 9 (0.96%) Investment Banking
11 7 (0.74%) Advertising
11 7 (0.74%) Manufacturing
12 6 (0.64%) Financial Institution
12 6 (0.64%) Front Office
13 5 (0.53%) Billing
14 4 (0.42%) Mandarin Language
14 4 (0.42%) Police
15 3 (0.32%) Games
15 3 (0.32%) Marketing
16 2 (0.21%) Back Office
Job Titles
1 250 (26.54%) Analyst
2 75 (7.96%) Support Analyst
3 74 (7.86%) Service Manager
4 63 (6.69%) IT Support
5 62 (6.58%) Service Analyst
6 60 (6.37%) Security Analyst
7 56 (5.94%) Applications Support
8 48 (5.10%) Incident Manager
8 48 (5.10%) Network Engineer
9 47 (4.99%) IT Analyst
10 38 (4.03%) IT Manager
11 32 (3.40%) Delivery Manager
12 31 (3.29%) Service Delivery Manager
12 31 (3.29%) Team Leader
13 30 (3.18%) Service Desk Analyst
14 29 (3.08%) Incident Analyst
15 28 (2.97%) Information Analyst
15 28 (2.97%) Information Security Analyst
15 28 (2.97%) IT Services Manager
15 28 (2.97%) Operations Analyst
Libraries, Frameworks & Software Standards
1 20 (2.12%) Web Services
2 19 (2.02%) XML
3 18 (1.91%) .NET
4 16 (1.70%) Middleware
5 15 (1.59%) REST
6 10 (1.06%) Kafka
7 9 (0.96%) Velocity
8 8 (0.85%) SOAP
9 7 (0.74%) WebSphere MQ
10 6 (0.64%) J2EE
10 6 (0.64%) Regular Expression
11 5 (0.53%) XSL
12 4 (0.42%) FIX Protocol
12 4 (0.42%) HTML
12 4 (0.42%) jQuery
12 4 (0.42%) RESTful
13 3 (0.32%) ASP.NET Web Forms
13 3 (0.32%) OpenJDK
13 3 (0.32%) RabbitMQ
13 3 (0.32%) Silverlight
Miscellaneous
1 121 (12.85%) Analytical Skills
2 108 (11.46%) Management Information System
3 80 (8.49%) Self-Motivation
4 46 (4.88%) Data Centre
5 24 (2.55%) Cyberthreat
6 23 (2.44%) Security Operations Centre
7 22 (2.34%) Public Cloud
8 21 (2.23%) Clustering
9 20 (2.12%) Cyber Defence
10 15 (1.59%) Cyberattack
10 15 (1.59%) Mainframe
10 15 (1.59%) NHS
11 12 (1.27%) Private Cloud
12 11 (1.17%) Driving Licence
13 10 (1.06%) Data Protection Act
14 9 (0.96%) Fixed Income
14 9 (0.96%) PKI
14 9 (0.96%) Video Conferencing
15 8 (0.85%) CMDB
15 8 (0.85%) Cybercrime
Operating Systems
1 300 (31.85%) Windows
2 152 (16.14%) Linux
3 132 (14.01%) Windows Server
4 56 (5.94%) Windows Server 2012
5 53 (5.63%) Unix
6 48 (5.10%) Windows 10
7 42 (4.46%) Windows Server 2016
8 32 (3.40%) Windows 7
9 29 (3.08%) Windows Server 2008
10 21 (2.23%) AIX
11 19 (2.02%) Solaris
12 16 (1.70%) Windows 2000
13 15 (1.59%) Apple iOS
14 12 (1.27%) Mac OS
14 12 (1.27%) SUSE
14 12 (1.27%) Windows Server 2003
15 10 (1.06%) Android
15 10 (1.06%) Windows 8
16 8 (0.85%) Mac OS X
17 7 (0.74%) CentOS
Processes & Methodologies
1 344 (36.52%) ITIL
2 211 (22.40%) Problem Management
3 184 (19.53%) Change Management
4 168 (17.83%) Service Management
5 145 (15.39%) Information Security
6 135 (14.33%) Problem-Solving
7 130 (13.80%) Cybersecurity
8 122 (12.95%) Service Delivery
9 103 (10.93%) ITSM
10 91 (9.66%) Agile Software Development
11 77 (8.17%) SIEM
12 74 (7.86%) DevOps
12 74 (7.86%) Stakeholder Management
13 72 (7.64%) Mentoring
14 69 (7.32%) Disaster Recovery
15 68 (7.22%) Security Operations
16 67 (7.11%) Continuous Improvement
17 65 (6.90%) Infrastructure Engineering
18 63 (6.69%) Root Cause Analysis
19 60 (6.37%) Vulnerability Management
Programming Languages
1 118 (12.53%) SQL
2 81 (8.60%) Python
3 75 (7.96%) PowerShell
4 31 (3.29%) Java
5 22 (2.34%) JavaScript
5 22 (2.34%) Shell Script
6 19 (2.02%) Bash Shell
6 19 (2.02%) Perl
6 19 (2.02%) PL/SQL
7 17 (1.80%) C#
8 16 (1.70%) R
9 14 (1.49%) C
9 14 (1.49%) Ruby
10 8 (0.85%) C++
11 5 (0.53%) PHP
11 5 (0.53%) VBScript
12 4 (0.42%) Go
12 4 (0.42%) VB
13 3 (0.32%) T-SQL
14 2 (0.21%) Korn
Qualifications
1 85 (9.02%) Security Cleared
2 84 (8.92%) Degree
3 69 (7.32%) CISSP
4 55 (5.84%) Cisco Certification
4 55 (5.84%) SC Cleared
5 48 (5.10%) CCNA
6 35 (3.72%) CISM
7 32 (3.40%) DV Cleared
7 32 (3.40%) ITIL Certification
8 26 (2.76%) CCNP
9 24 (2.55%) Computer Science Degree
10 23 (2.44%) GIAC
11 22 (2.34%) Microsoft Certification
12 21 (2.23%) CISA
13 20 (2.12%) CEH
14 19 (2.02%) CCIE
15 16 (1.70%) SANS
16 14 (1.49%) CompTIA Security+
17 10 (1.06%) CREST Certified
17 10 (1.06%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 128 (13.59%) SLA
2 71 (7.54%) ISO/IEC 27001
3 45 (4.78%) GDPR
4 23 (2.44%) PCI DSS
5 16 (1.70%) NIST
6 12 (1.27%) QA
7 11 (1.17%) Cyber Essentials
8 8 (0.85%) COBIT
9 5 (0.53%) ISO/IEC 20000
10 4 (0.42%) Sarbanes-Oxley
11 3 (0.32%) Cyber Essentials PLUS
11 3 (0.32%) Government Security Classifications
11 3 (0.32%) NCSC
12 2 (0.21%) ISO 9001
12 2 (0.21%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 1 (0.11%) Data Quality
13 1 (0.11%) ISO/IEC 27005
13 1 (0.11%) NIST 800
13 1 (0.11%) PMO
System Software
1 186 (19.75%) Active Directory
2 78 (8.28%) VMware Infrastructure
3 51 (5.41%) Hyper-V
4 23 (2.44%) VMware ESXi
5 18 (1.91%) Virtual Machines
6 16 (1.70%) Docker
7 14 (1.49%) vSphere
8 13 (1.38%) Tivoli Workload Scheduler
9 11 (1.17%) Firmware
10 8 (0.85%) Virtual Servers
11 5 (0.53%) Virtual Desktop
12 4 (0.42%) Apache ZooKeeper
12 4 (0.42%) BitLocker
13 2 (0.21%) Citrix Hypervisor
13 2 (0.21%) LXC
13 2 (0.21%) XenApp
14 1 (0.11%) Oracle RAC
14 1 (0.11%) Snort
Systems Management
1 52 (5.52%) SCCM
2 29 (3.08%) Microsoft Intune
3 27 (2.87%) Ansible
3 27 (2.87%) Kubernetes
4 20 (2.12%) Tivoli
5 10 (1.06%) Puppet
6 9 (0.96%) Cisco CUCM
6 9 (0.96%) HP Data Protector
7 8 (0.85%) Control-M
8 7 (0.74%) CSIRT
8 7 (0.74%) FortiGate
8 7 (0.74%) WSUS
9 6 (0.64%) Computer Emergency Response Teams
9 6 (0.64%) QRadar
9 6 (0.64%) Terraform
10 5 (0.53%) Nessus
10 5 (0.53%) SCSM
11 4 (0.42%) Cisco Prime
11 4 (0.42%) Docker Swarm
11 4 (0.42%) Opscode Chef
Vendors
1 185 (19.64%) Microsoft
2 137 (14.54%) Cisco
2 137 (14.54%) VMware
3 59 (6.26%) Oracle
4 47 (4.99%) Citrix
4 47 (4.99%) Juniper
5 44 (4.67%) HP
6 36 (3.82%) Splunk
7 32 (3.40%) ServiceNow
8 31 (3.29%) Nokia
9 28 (2.97%) IBM
10 19 (2.02%) Meraki
11 18 (1.91%) Apple
11 18 (1.91%) Google
12 14 (1.49%) Sophos
13 13 (1.38%) MobileIron
14 12 (1.27%) CheckPoint
14 12 (1.27%) Red Hat
14 12 (1.27%) Sun
15 11 (1.17%) Dell