Period
to 19 June 2019

The median annual salary for a Service Manager was £40,000 in advertised job vacancies in the North East during the 6 months to 19 June 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
England > North East
6 months to
19 Jun 2019
Same period 2018 Same period 2017
Rank 92 98 80
Rank change year-on-year +6 -18 +15
Permanent jobs requiring a Service Manager 11 29 27
As % of all permanent IT jobs advertised in the North East 0.88% 1.72% 2.24%
As % of the Job Titles category 0.90% 1.75% 2.32%
Number of salaries quoted 10 27 23
North East median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% -25.74%
10th Percentile £32,387 £31,250 £32,950
90th Percentile £46,936 £50,000 £44,000
England median annual salary £52,000 £50,000 £50,000
% change year-on-year +4.00% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North East
Permanent vacancies in the North East with a recognized job title 1,219 1,657 1,166
% of permanent IT jobs with a recognized job title 97.21% 98.28% 96.60%
Number of salaries quoted 927 1,363 1,054
North East median annual salary £40,000 £40,000 £36,325
Median salary % change year-on-year - +10.12% -3.13%
10th Percentile £23,859 £21,250 £22,500
90th Percentile £60,831 £62,500 £53,750
England median annual salary £51,500 £50,000 £47,500
% change year-on-year +3.00% +5.26% -

Service Manager
Job Vacancy Trend in the North East

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Service Manager in the North East

Service Manager
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in the North East.

Salary trend for Service Manager in the North East

Service Manager
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the North East region over the 6 months to 19 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +13 9 £40,500 +8.00% 2
Durham -3 2 £34,652 -30.70% 1
Service Manager
England

Service Manager Skill Set
Top 30 Co-occurring IT Skills in the North East

For the 6 months to 19 June 2019, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region featuring Service Manager in the job title.

1 11 (100.00%) Service Management
2 9 (81.82%) ITIL
3 6 (54.55%) ITSM
4 5 (45.45%) Windows
4 5 (45.45%) Incident Management
4 5 (45.45%) Office 365
4 5 (45.45%) Collaborative Working
5 4 (36.36%) Agile Software Development
5 4 (36.36%) Asset Management
6 3 (27.27%) CMMI
6 3 (27.27%) BMC
6 3 (27.27%) VoIP
6 3 (27.27%) Windows 7
6 3 (27.27%) Break/Fix
6 3 (27.27%) Analytics
6 3 (27.27%) People Management
7 2 (18.18%) Skype
7 2 (18.18%) Windows 10
7 2 (18.18%) Windows Server
7 2 (18.18%) Service Design
7 2 (18.18%) Line Management
7 2 (18.18%) Mentoring
7 2 (18.18%) Coaching
7 2 (18.18%) Chatbot
7 2 (18.18%) PMO
7 2 (18.18%) IT Strategy
7 2 (18.18%) Digital Transformation Programme
7 2 (18.18%) Conversational UI
7 2 (18.18%) Artificial Intelligence
7 2 (18.18%) Waterfall

Service Manager Skill Set
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (18.18%) Skype for Business
Applications
1 2 (18.18%) Chatbot
Cloud Services
1 5 (45.45%) Office 365
Communications & Networking
1 3 (27.27%) VoIP
2 2 (18.18%) Intranet
2 2 (18.18%) Skype
Miscellaneous
1 2 (18.18%) Video Conferencing
Operating Systems
1 5 (45.45%) Windows
2 3 (27.27%) Windows 7
3 2 (18.18%) Windows 10
3 2 (18.18%) Windows Server
Processes & Methodologies
1 11 (100.00%) Service Management
2 9 (81.82%) ITIL
3 6 (54.55%) ITSM
4 5 (45.45%) Collaborative Working
4 5 (45.45%) Incident Management
5 4 (36.36%) Agile Software Development
5 4 (36.36%) Asset Management
6 3 (27.27%) Analytics
6 3 (27.27%) Break/Fix
6 3 (27.27%) CMMI
6 3 (27.27%) People Management
7 2 (18.18%) Business Development
7 2 (18.18%) Coaching
7 2 (18.18%) Conversational UI
7 2 (18.18%) Digital Transformation Programme
7 2 (18.18%) IT Strategy
7 2 (18.18%) Line Management
7 2 (18.18%) Mentoring
7 2 (18.18%) Risk Management
7 2 (18.18%) Service Design
Quality Assurance & Compliance
1 2 (18.18%) PMO
1 2 (18.18%) QA
1 2 (18.18%) SLA
Vendors
1 3 (27.27%) BMC
2 2 (18.18%) Citrix
2 2 (18.18%) Microsoft