Period
to 20 January 2018

The median annual salary for a Service Manager was £45,000 in advertised job vacancies in the North East during the 6 months to 20 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
England > North East
6 months to
20 Jan 2018
Same period 2017 Same period 2016
Rank 74 83 99
Rank change year-on-year +9 +16 -6
Permanent jobs requiring a Service Manager 45 20 22
As % of all permanent IT jobs advertised in the North East 2.87% 1.49% 1.63%
As % of the Job Titles category 2.95% 1.56% 1.67%
Number of salaries quoted 42 13 19
North East median annual salary £45,000 £44,738 £52,500
Median salary % change year-on-year +0.59% -14.79% +23.53%
10th Percentile £36,650 £31,703 £36,000
90th Percentile £58,375 £49,250 £77,500
England median annual salary £52,655 £51,500 £50,000
% change year-on-year +2.24% +3.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North East
Permanent vacancies in the North East with a recognized job title 1,527 1,282 1,315
% of permanent IT jobs with a recognized job title 97.39% 95.81% 97.19%
Number of salaries quoted 1,330 1,083 1,147
North East median annual salary £38,000 £37,000 £37,500
Median salary % change year-on-year +2.70% -1.33% +1.35%
10th Percentile £22,225 £21,550 £23,500
90th Percentile £61,250 £56,250 £57,800
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Service Manager
Job Vacancy Trend in the North East

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Service Manager in the North East

Service Manager
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in the North East.

Salary trend for Service Manager in the North East

Service Manager
Salary Histogram in the North East

The salary distribution of IT jobs citing Service Manager in the North East over the 6 months to 20 January 2018.

Salary histogram for Service Manager in the North East

Service Manager
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the North East region over the 6 months to 20 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +7 34 £45,000 +0.59% 5
Northumberland - 8 £55,000 -
Durham -9 1 £37,500 +22.95% 2
Service Manager
England

Service Manager Skill Set
Top 30 Co-occurring IT Skills in the North East

For the 6 months to 20 January 2018, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North East region featuring Service Manager in the job title.

1 33 (73.33%) Service Delivery
2 27 (60.00%) Service Management
2 27 (60.00%) ITIL
3 23 (51.11%) Incident Management
4 19 (42.22%) Change Management
5 18 (40.00%) ITSM
6 14 (31.11%) Finance
6 14 (31.11%) Problem Management
7 13 (28.89%) Stakeholder Management
8 11 (24.44%) SLA
8 11 (24.44%) Service Delivery Management
9 10 (22.22%) Resource Management
9 10 (22.22%) Ticket Management
10 9 (20.00%) ITIL V3
10 9 (20.00%) IT Strategy
11 8 (17.78%) Performance Metrics
11 8 (17.78%) Change Control
11 8 (17.78%) Analytical Skills
11 8 (17.78%) Intranet
11 8 (17.78%) Technical Architecture
12 6 (13.33%) Supplier Management
13 5 (11.11%) ITIL Certification
13 5 (11.11%) SQL
14 3 (6.67%) DevOps
14 3 (6.67%) Microsoft Azure
14 3 (6.67%) Amazon AWS
14 3 (6.67%) Release Management
14 3 (6.67%) Service Design
14 3 (6.67%) Contract Management
14 3 (6.67%) Windows

Service Manager Skill Set
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 2 (4.44%) SAP ERP
2 1 (2.22%) Oracle EBS
2 1 (2.22%) Oracle ERP
2 1 (2.22%) SAP BPC
Cloud Services
1 3 (6.67%) Amazon AWS
1 3 (6.67%) Microsoft Azure
2 1 (2.22%) G Suite
Communications & Networking
1 8 (17.78%) Intranet
2 1 (2.22%) DHCP
2 1 (2.22%) DNS
2 1 (2.22%) LAN
2 1 (2.22%) SMS
2 1 (2.22%) VLAN
2 1 (2.22%) VoIP
2 1 (2.22%) WAN
2 1 (2.22%) Wi-Fi
Database & Business Intelligence
1 1 (2.22%) MySQL
1 1 (2.22%) OLAP
1 1 (2.22%) Oracle Reports
Development Applications
1 1 (2.22%) JIRA
General
1 14 (31.11%) Finance
2 2 (4.44%) Automotive
2 2 (4.44%) Manufacturing
3 1 (2.22%) Marketing
3 1 (2.22%) Retail
Libraries, Frameworks & Software Standards
1 2 (4.44%) .NET
Miscellaneous
1 8 (17.78%) Analytical Skills
2 2 (4.44%) Greenfield Project
Operating Systems
1 3 (6.67%) Windows
2 2 (4.44%) Linux
3 1 (2.22%) Windows Server
Processes & Methodologies
1 33 (73.33%) Service Delivery
2 27 (60.00%) ITIL
2 27 (60.00%) Service Management
3 23 (51.11%) Incident Management
4 19 (42.22%) Change Management
5 18 (40.00%) ITSM
6 14 (31.11%) Problem Management
7 13 (28.89%) Stakeholder Management
8 11 (24.44%) Service Delivery Management
9 10 (22.22%) Resource Management
9 10 (22.22%) Ticket Management
10 9 (20.00%) IT Strategy
10 9 (20.00%) ITIL V3
11 8 (17.78%) Change Control
11 8 (17.78%) Performance Metrics
11 8 (17.78%) Technical Architecture
12 6 (13.33%) Supplier Management
13 3 (6.67%) Agile Software Development
13 3 (6.67%) Project Management
13 3 (6.67%) Release Management
Programming Languages
1 5 (11.11%) SQL
2 2 (4.44%) JavaScript
3 1 (2.22%) C
3 1 (2.22%) PowerShell
Qualifications
1 5 (11.11%) ITIL Certification
Quality Assurance & Compliance
1 11 (24.44%) SLA
System Software
1 2 (4.44%) Active Directory
Vendors
1 2 (4.44%) Microsoft
1 2 (4.44%) SAP
2 1 (2.22%) Google
2 1 (2.22%) HP
2 1 (2.22%) Meraki
2 1 (2.22%) Mitel
2 1 (2.22%) Oracle
2 1 (2.22%) Workday