Period
to 17 December 2018

The median annual salary for a Service Manager was £55,000 in advertised job vacancies in the North East during the 6 months to 17 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
England > North East
6 months to
17 Dec 2018
Same period 2017 Same period 2016
Rank 102 82 98
Rank change year-on-year -20 +16 +5
Permanent jobs requiring a Service Manager 13 40 19
As % of all permanent IT jobs advertised in the North East 0.93% 2.64% 1.33%
As % of the Job Titles category 1.00% 2.72% 1.39%
Number of salaries quoted 13 38 14
North East median annual salary £55,000 £45,000 £44,738
Median salary % change year-on-year +22.22% +0.59% -12.71%
10th Percentile £44,322 £37,550 £34,055
90th Percentile £69,575 £58,750 £49,250
England median annual salary £51,975 £52,500 £50,000
% change year-on-year -1.00% +5.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North East
Permanent vacancies in the North East with a recognized job title 1,306 1,469 1,367
% of permanent IT jobs with a recognized job title 93.62% 97.09% 95.66%
Number of salaries quoted 1,032 1,269 1,152
North East median annual salary £40,000 £39,626 £37,500
Median salary % change year-on-year +0.95% +5.67% -
10th Percentile £23,000 £22,750 £22,500
90th Percentile £65,000 £60,000 £57,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

Service Manager
Job Vacancy Trend in the North East

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Service Manager in the North East

Service Manager
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in the North East.

Salary trend for Service Manager in the North East

Service Manager
Salary Histogram in the North East

The salary distribution of IT jobs citing Service Manager in the North East over the 6 months to 17 December 2018.

Salary histogram for Service Manager in the North East

Service Manager
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the North East region over the 6 months to 17 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -24 11 £55,000 +22.22% 3
Durham - 2 £51,250 -
Service Manager
England

Service Manager Skill Set
Top 30 Co-occurring IT Skills in the North East

For the 6 months to 17 December 2018, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region featuring Service Manager in the job title.

1 9 (69.23%) ITIL
1 9 (69.23%) Service Delivery
2 8 (61.54%) ITSM
2 8 (61.54%) Agile Software Development
3 7 (53.85%) Service Management
3 7 (53.85%) Mentoring
3 7 (53.85%) Coaching
4 6 (46.15%) Analytical Skills
4 6 (46.15%) Process Improvement
5 5 (38.46%) ITIL V3
5 5 (38.46%) People Management
5 5 (38.46%) Incident Management
5 5 (38.46%) Stakeholder Management
6 4 (30.77%) Finance
6 4 (30.77%) Problem Management
6 4 (30.77%) Supplier Management
6 4 (30.77%) Service Delivery Management
6 4 (30.77%) Business Process Improvement
7 3 (23.08%) DevOps
7 3 (23.08%) Stakeholder and Relationship Management
8 2 (15.38%) User Experience
8 2 (15.38%) DBS Check
8 2 (15.38%) Portfolio Management
8 2 (15.38%) SaaS
8 2 (15.38%) Performance Management
8 2 (15.38%) Scrum
8 2 (15.38%) ITIL Certification
8 2 (15.38%) Project Management
8 2 (15.38%) SLA
8 2 (15.38%) Problem-Solving

Service Manager Skill Set
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 2 (15.38%) SaaS
General
1 4 (30.77%) Finance
2 1 (7.69%) Banking
Miscellaneous
1 6 (46.15%) Analytical Skills
2 2 (15.38%) User Experience
3 1 (7.69%) Self-Motivation
3 1 (7.69%) Virtual Team
Operating Systems
1 1 (7.69%) Windows
Processes & Methodologies
1 9 (69.23%) ITIL
1 9 (69.23%) Service Delivery
2 8 (61.54%) Agile Software Development
2 8 (61.54%) ITSM
3 7 (53.85%) Coaching
3 7 (53.85%) Mentoring
3 7 (53.85%) Service Management
4 6 (46.15%) Process Improvement
5 5 (38.46%) Incident Management
5 5 (38.46%) ITIL V3
5 5 (38.46%) People Management
5 5 (38.46%) Stakeholder Management
6 4 (30.77%) Business Process Improvement
6 4 (30.77%) Problem Management
6 4 (30.77%) Service Delivery Management
6 4 (30.77%) Supplier Management
7 3 (23.08%) DevOps
7 3 (23.08%) Stakeholder and Relationship Management
8 2 (15.38%) Line Management
8 2 (15.38%) Portfolio Management
Qualifications
1 2 (15.38%) DBS Check
1 2 (15.38%) ITIL Certification
2 1 (7.69%) BC Cleared
2 1 (7.69%) BPSS Clearance
2 1 (7.69%) Degree
2 1 (7.69%) ITIL Foundation Certificate
2 1 (7.69%) Security Cleared
Quality Assurance & Compliance
1 2 (15.38%) SLA
2 1 (7.69%) Disclosure Scotland
2 1 (7.69%) QA
Vendors
1 1 (7.69%) Microsoft