2nd/3rd Line Support Engineer Jobs with Hybrid/Remote/WFH Options

2nd/3rd Line Support Engineer
UK > Work from Home

The median 2nd/3rd Line Support Engineer salary for remote or hybrid work is £50,000 per year, according to job vacancies posted during the 6 months leading to 1 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 382 560 657
Rank change year-on-year +178 +97 +188
Permanent jobs requiring a 2nd/3rd Line Support Engineer 15 32 16
As % of all permanent jobs with a WFH option 0.10% 0.095% 0.037%
As % of the Job Titles category 0.11% 0.099% 0.039%
Number of salaries quoted 15 32 16
10th Percentile £42,550 £29,500 -
25th Percentile £47,500 £31,250 £31,250
Median annual salary (50th Percentile) £50,000 £32,500 £37,500
Median % change year-on-year +53.85% -13.33% +19.05%
75th Percentile £52,500 £35,500 £39,313
90th Percentile - £47,500 £42,000
UK median annual salary £50,000 £32,500 £37,500
% change year-on-year +53.85% -13.33% +12.78%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 13,554 32,482 41,080
% of permanent jobs with a recognized job title 90.64% 95.99% 96.08%
Number of salaries quoted 9,860 24,960 29,208
10th Percentile £30,000 £33,000 £36,500
25th Percentile £43,750 £42,500 £47,250
Median annual salary (50th Percentile) £60,000 £56,000 £62,500
Median % change year-on-year +7.14% -10.40% +4.17%
75th Percentile £77,500 £75,000 £81,250
90th Percentile £100,000 £92,500 £100,000
UK median annual salary £57,500 £52,777 £60,000
% change year-on-year +8.95% -12.04% -

2nd/3rd Line Support Engineer
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured 2nd/3rd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

2nd/3rd Line Support Engineer trend for jobs with Hybrid/Remote/WFH options

2nd/3rd Line Support Engineer
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing 2nd/3rd Line Support Engineer.

2nd/3rd Line Support Engineer salary trend for jobs with a WFH option

2nd/3rd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 1 May 2025, 2nd/3rd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring 2nd/3rd Line Support Engineer in the job title.

1 15 (100.00%) Windows
1 15 (100.00%) WAN
1 15 (100.00%) Active Directory
1 15 (100.00%) Firewall
1 15 (100.00%) VMware
1 15 (100.00%) VMware Infrastructure
1 15 (100.00%) Azure
1 15 (100.00%) Meraki
1 15 (100.00%) Windows Server 2016
1 15 (100.00%) Windows Server 2019
2 13 (86.67%) Onboarding
2 13 (86.67%) Windows Server
2 13 (86.67%) Microsoft 365
2 13 (86.67%) Microsoft Intune
2 13 (86.67%) Infrastructure Management
2 13 (86.67%) Mentoring
2 13 (86.67%) XenApp
2 13 (86.67%) PowerShell
2 13 (86.67%) SonicWALL
2 13 (86.67%) Network Design
2 13 (86.67%) Data Security
2 13 (86.67%) Citrix
2 13 (86.67%) CheckPoint
2 13 (86.67%) Cisco
2 13 (86.67%) Microsoft Exchange
2 13 (86.67%) LAN
3 2 (13.33%) Linux
3 2 (13.33%) Microsoft
3 2 (13.33%) Wi-Fi
3 2 (13.33%) Microsoft Virtual Server

2nd/3rd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (86.67%) Microsoft Exchange
Cloud Services
1 15 (100.00%) Azure
2 13 (86.67%) Microsoft 365
Communications & Networking
1 15 (100.00%) Firewall
1 15 (100.00%) WAN
2 13 (86.67%) LAN
3 2 (13.33%) SD-WAN
3 2 (13.33%) Wi-Fi
Miscellaneous
1 13 (86.67%) Onboarding
2 2 (13.33%) Video Conferencing
Operating Systems
1 15 (100.00%) Windows
1 15 (100.00%) Windows Server 2016
1 15 (100.00%) Windows Server 2019
2 13 (86.67%) Windows Server
3 2 (13.33%) Linux
3 2 (13.33%) Windows 10
Processes & Methodologies
1 13 (86.67%) Data Security
1 13 (86.67%) Infrastructure Management
1 13 (86.67%) Mentoring
1 13 (86.67%) Network Design
Programming Languages
1 13 (86.67%) PowerShell
System Software
1 15 (100.00%) Active Directory
1 15 (100.00%) VMware Infrastructure
2 13 (86.67%) XenApp
3 2 (13.33%) Microsoft Virtual Server
3 2 (13.33%) Virtual Servers
3 2 (13.33%) VMware ESXi
Systems Management
1 13 (86.67%) Microsoft Intune
Vendors
1 15 (100.00%) Meraki
1 15 (100.00%) VMware
2 13 (86.67%) CheckPoint
2 13 (86.67%) Cisco
2 13 (86.67%) Citrix
2 13 (86.67%) SonicWALL
3 2 (13.33%) Microsoft