2nd/3rd Line Support Engineer Jobs with Work from Home Options

2nd/3rd Line Support Engineer
UK > Work from Home

The median 2nd/3rd Line Support Engineer salary in Work from Home is £32,500 per year according to job vacancies posted during the 6 months to 2 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 May 2024
Same period 2023 Same period 2022
Rank 551 661 827
Rank change year-on-year +110 +166 -266
Permanent jobs requiring a 2nd/3rd Line Support Engineer 33 16 7
As % of all permanent jobs with a WFH option 0.098% 0.038% 0.010%
As % of the Job Titles category 0.10% 0.039% 0.011%
Number of salaries quoted 33 16 7
10th Percentile £29,500 - £28,550
25th Percentile £31,250 £31,250 £30,125
Median annual salary (50th Percentile) £32,500 £37,500 £31,500
Median % change year-on-year -13.33% +19.05% -5.26%
75th Percentile £35,000 £39,313 £38,125
90th Percentile £47,500 £42,000 £41,150
UK median annual salary £32,500 £37,500 £33,250
% change year-on-year -13.33% +12.78% -2.21%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,470 40,891 66,041
% of permanent jobs with a recognized job title 95.99% 96.04% 97.41%
Number of salaries quoted 24,943 29,047 41,977
10th Percentile £33,003 £36,690 £36,250
25th Percentile £42,500 £47,447 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £92,500 £100,000 £95,000
UK median annual salary £52,550 £60,000 £60,000
% change year-on-year -12.42% - +9.09%

2nd/3rd Line Support Engineer
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured 2nd/3rd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

2nd/3rd Line Support Engineer trend for jobs with a WFH option

2nd/3rd Line Support Engineer
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing 2nd/3rd Line Support Engineer.

2nd/3rd Line Support Engineer salary trend for jobs with a WFH option

2nd/3rd Line Support Engineer
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing 2nd/3rd Line Support Engineer over the 6 months to 2 May 2024.

2nd/3rd Line Support Engineer salary histogram for jobs with a WFH option

2nd/3rd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 2 May 2024, 2nd/3rd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring 2nd/3rd Line Support Engineer in the job title.

1 31 (93.94%) Microsoft
2 28 (84.85%) Active Directory
3 27 (81.82%) Azure
3 27 (81.82%) Social Skills
4 24 (72.73%) Driving Licence
5 23 (69.70%) ITIL
6 19 (57.58%) SAN
7 18 (54.55%) Microsoft Certification
7 18 (54.55%) Incident Management
7 18 (54.55%) Enterprise Storage
8 17 (51.52%) Hyper-V
9 16 (48.48%) SQL Server
9 16 (48.48%) Desktop Virtualisation
9 16 (48.48%) Organisational Skills
9 16 (48.48%) Azure Certification
10 14 (42.42%) Windows
11 13 (39.39%) Microsoft 365
12 9 (27.27%) Amazon RDS
12 9 (27.27%) Windows Server
12 9 (27.27%) Microsoft Exchange
13 8 (24.24%) Firewall
14 7 (21.21%) Wireless
15 6 (18.18%) Remote Monitoring and Management
15 6 (18.18%) Wi-Fi
15 6 (18.18%) Cisco
15 6 (18.18%) VMware
15 6 (18.18%) Draytek
16 5 (15.15%) SharePoint
17 4 (12.12%) Migration
17 4 (12.12%) Service Delivery

2nd/3rd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (27.27%) Microsoft Exchange
2 5 (15.15%) SharePoint
3 3 (9.09%) Exchange Server 2000
4 1 (3.03%) Exchange Server 2007
Cloud Services
1 27 (81.82%) Azure
2 13 (39.39%) Microsoft 365
3 4 (12.12%) Entra ID
4 3 (9.09%) OneDrive
5 1 (3.03%) AWS
Communications & Networking
1 19 (57.58%) SAN
2 8 (24.24%) Firewall
3 7 (21.21%) Wireless
4 6 (18.18%) Wi-Fi
5 3 (9.09%) Internet
5 3 (9.09%) Remote Desktop
5 3 (9.09%) VoIP
6 2 (6.06%) DHCP
6 2 (6.06%) DNS
6 2 (6.06%) TCP/IP
7 1 (3.03%) iSCSI
7 1 (3.03%) VLAN
7 1 (3.03%) WAN
7 1 (3.03%) xDSL
Database & Business Intelligence
1 16 (48.48%) SQL Server
2 9 (27.27%) Amazon RDS
Development Applications
1 2 (6.06%) JIRA
General
1 27 (81.82%) Social Skills
2 16 (48.48%) Organisational Skills
3 3 (9.09%) Documentation Skills
3 3 (9.09%) Games
3 3 (9.09%) Telecoms
4 2 (6.06%) Finance
Miscellaneous
1 24 (72.73%) Driving Licence
2 18 (54.55%) Enterprise Storage
3 3 (9.09%) Management Information System
3 3 (9.09%) Self-Motivation
4 1 (3.03%) iPad
4 1 (3.03%) iPhone
4 1 (3.03%) Renewable Energy
4 1 (3.03%) Replication
4 1 (3.03%) Smartphone
Operating Systems
1 14 (42.42%) Windows
2 9 (27.27%) Windows Server
3 4 (12.12%) Windows 10
3 4 (12.12%) Windows Server 2016
3 4 (12.12%) Windows Server 2019
4 1 (3.03%) Mac OS
4 1 (3.03%) Windows Server 2008
4 1 (3.03%) Windows Server 2012
Processes & Methodologies
1 23 (69.70%) ITIL
2 18 (54.55%) Incident Management
3 16 (48.48%) Desktop Virtualisation
4 6 (18.18%) Remote Monitoring and Management
5 4 (12.12%) Migration
5 4 (12.12%) Service Delivery
6 3 (9.09%) Agile
6 3 (9.09%) Data Privacy
6 3 (9.09%) Disaster Recovery
6 3 (9.09%) ERP
6 3 (9.09%) Escalation Management
6 3 (9.09%) Problem Management
6 3 (9.09%) Threat Management
6 3 (9.09%) Time Management
6 3 (9.09%) Trend Analysis
7 1 (3.03%) Asset Management
7 1 (3.03%) Continuous Improvement
7 1 (3.03%) Customer Service
7 1 (3.03%) ITSM
7 1 (3.03%) Knowledge Transfer
Programming Languages
1 2 (6.06%) PowerShell
1 2 (6.06%) SQL
Qualifications
1 18 (54.55%) Microsoft Certification
2 16 (48.48%) Azure Certification
3 3 (9.09%) Degree
3 3 (9.09%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (3.03%) SLA
System Software
1 28 (84.85%) Active Directory
2 17 (51.52%) Hyper-V
3 2 (6.06%) VMware Infrastructure
4 1 (3.03%) NFS
4 1 (3.03%) Terminal Services
Systems Management
1 4 (12.12%) Microsoft Intune
2 1 (3.03%) SCCM
2 1 (3.03%) Single Sign-On
Vendors
1 31 (93.94%) Microsoft
2 6 (18.18%) Cisco
2 6 (18.18%) Draytek
2 6 (18.18%) VMware
3 3 (9.09%) ConnectWise
3 3 (9.09%) Datto
3 3 (9.09%) ESET
3 3 (9.09%) HP
3 3 (9.09%) Sophos
3 3 (9.09%) Ubiquiti
3 3 (9.09%) WatchGuard
4 1 (3.03%) Fortinet