of Network Analysts who act as the first line of escalation for network-related incidents and events. You will represent the Network Team at Change Approval Boards, providing changemanagement, cutover, and early life support for business and portfolio requests. Your team will ensure the monitoring, identification … of network solutions & technologies, such as WAN/LAN, Firewalls & Network hardware, specifically Cisco & Palo Alto technologies and proficiency in network performance monitoring and management tools, such as ServiceNow & Meraki & SolarWinds, we want to hear from you. You should have strong resource management skills, experience in managing and … teams, and the ability to collaborate effectively with stakeholders and third parties. Excellent communication and influencing skills, proficiency in overseeing service operations and incident management, and experience in implementing Continuous Service Improvement Plans (CSIP) are essential. Join us at Specsavers and be part of a team that is committed More ❯
Architect on and linking into the wider Architecture team. The Unify (Business Transformation) programme is cross-functional, driving and overseeing all Back Office related Change/Transformation activity; this is initially anticipated to be delivered under the banner of Unify, prior to transitioning to Business-as-Usual activity. Solution … to ensure that a solution works across lines of business. Leverage experience and expertise across a wide variety of technology domains, including infrastructure, data management, systems integration, and application development. Employ and enforce system/solution develop processes, agile methodologies, DevOps principles and practices, and quality engineering best practices. … baseline solution that have been raised by process owners, projects, production support, continuous improvement initiatives and the business for architectural impact. Participate in the Change Request Boards of projects and programs where there is the likelihood of potential change to the solution. Establish and embed the PL Re More ❯
Excellent problem-solving and analytical skills, with attention to detail. Hands-on experience with ITSM tools such as ServiceNow or equivalent platforms. IT Service Management experience across incident management, problem management and change management. Service support/analyst background. Ability to document triage procedures and best More ❯
Excellent problem-solving and analytical skills, with attention to detail. Hands-on experience with ITSM tools such as ServiceNow or equivalent platforms. IT Service Management experience across incident management, problem management and change management. Service support/analyst background. Ability to document triage procedures and best More ❯
Excellent problem-solving and analytical skills, with attention to detail. Hands-on experience with ITSM tools such as ServiceNow or equivalent platforms. IT Service Management experience across incident management, problem management and change management. Service support/analyst background. Ability to document triage procedures and best More ❯
Solihull, West Midlands, United Kingdom Hybrid / WFH Options
Serco
processes. Being an active member of the Appian practice, working with the Scrum team/s to achieve business identified goals. Working with the ChangeManagement team and following the change process to deliver releases seamlessly with minimal risk. Prioritising multiple work streams to deliver against the … issues within code and work with Appian Developers to resolve them. Maintain an accurate release library of code. Maintain release documentation. Follow and update Change Process artifacts. Communicate change to downstream teams such as MI. Work closely with the service team to ensure they are aware of new … release audits are achieved and the Release process is continuously updated and improved. Able to successfully work across multiple projects. Knowledge and experience of change implementation in a complex environment. Experience of working in a fast-paced, dynamic and complex environment. Demonstrates the ambition to achieve goals/objectives More ❯
Milton Keynes, Buckinghamshire, United Kingdom Hybrid / WFH Options
The Open University UK
Microsoft certification in SharePoint and/or Power Platform. • Good knowledge and understanding of Microsoft 365 applications and capabilities. • Experience of web-page content management and development. • Understanding and use of SharePoint administration tools, (for example, ShareGate Desktop). • Experience with UiPath process automation software. • Understanding of Service Management standards including Incident, Problem and Changemanagement using ISEB ITIL Foundation (ideally at v4.0). Essential • Systematic, logical approach to systems development, monitoring and problem investigation • An understanding of the role of Technology in business delivery • Able to plan and prioritise work • Good oral and written communication More ❯
Required certifications Holds the relevant Microsoft Certifications (Azure, Copilot, Dynamics 365, and Power Platform) Professional degree in Computer Science, Engineering, Finance, or Business Delivery Management Certifications such as Scrum, Agile, ChangeManagement, or Project Management. UK government security clearance (BPSS or SC) currently held or eligible Modis More ❯
you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Client Program Management Office team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our … clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview: Client Program Management Office is an organisation of project management professionals who partner with our clients to onboard them onto the Services Global Network. Projects that involve the Client PMO are normally … non-standard, complex treasury and trade solutions that require extensive project/changemanagement skills. We partner with Sales, Product, Operations, Technology and Service to facilitate these projects which are large, multi-product and or multi-region treasury transformation programs. What you'll do: Being the Single Point More ❯
Manager is required to lead and oversee the successful implementation of AI technology initiatives. The ideal candidate will have a strong background in project management, an understanding of AI technologies, and the ability to align technical solutions with business objectives. Flexibility to travel is a must. Key Responsibilities Lead … budgets. Identify and mitigate risks throughout the programme lifecycle. Oversee the work of project managers and technical teams. Report on programme progress to senior management and key stakeholders. Ensure compliance with relevant regulations and ethical guidelines in AI implementation. Required Qualifications Bachelor's degree in Computer Science, Engineering, or … a related field (Master's degree preferred). 7+ years of experience in programme management, with at least 3 years focusing on AI or advanced technology initiatives. Proven track record of delivering large-scale technology programmes on time and within budget. Excellent leadership and communication skills. Experience with Agile More ❯
required. This role will identify inefficiencies, bottlenecks and areas for improvement within existing business processes and identify changes to processes in line with transformational change objectives, or to support continuous improvement. This will involve analysing the current processes and identifying opportunities for optimisation to establish a consistent, streamlined and … maintained as we transition to new systems and technologies. The Business process analyst will perform general BA supporting activities such as requirements capture and management, documentation of processes and assist in building business cases to support our operations transformation initiatives. The role will also support business readiness and changemanagement to ensure clear communication of changes and to inform elements such as training. This is a 12 month fixed-term contract and we are looking for someone to work full time with 3 days in our Swinton office. Scoping and definition of business and system requirements. "Current More ❯
In addition, you'll be Passion for sales: Must have proven ability to architect and drive through sales in a fast-growing company. Self-management: Must display evidence of resilience, drive, self-control and personal presentation. Interpersonal Skills: Must display integrity, reliability and strong interpersonal skills. Communication skills: These … must be experienced and strong. Team work: Must be able to work with a dynamic sales team. Time Management: Must have proven time management skills and the ability to deliver to tight deadlines. Changemanagement: Must enjoy working in a fast growing and changing Company. Flexibility … is essential. Project Management: able to coordinate resources and departments, ensuring effective communications, clarity and alignment. Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting More ❯
A Lead Infrastructure Engineer within the Proxy Service Delivery team will have the following responsibilities: Client and Stakeholder management including client consultations, communication of expected completion dates and ongoing expectation management. Contribute to process management and improvement within the team by updating and creating documentation and runbooks in … standards. Provide advanced troubleshooting and support for Proxy issues. Collaborate with other IT & business teams to align proxy solutions with organizational goals. Contribute to changemanagement process improvement by building standardized change implementation templates. Provide technical guidance and mentorship to team members. Required qualifications, capabilities and skills … decommission suite of Broadcom (erstwhile Bluecoat) devices including Proxy SG, Secure Web Gateway (ISG), Symantec Content Analysis Systems (CAS), SSL Visibility appliances and Symantec Management Center (SMC). Experience with other SaaS based Secure Gateway vendor e.g. Zscaler, Netskope etc. Ability to build, test and deploy proxy-based security More ❯
be responsible for collaborating with various team leads to understand their processes and define the workflows needed to be configured in the IT Service Management (ITSM) system. This role requires strong communication skills, a deep understanding of ITSM, and the ability to drive process improvements across the organization. Key … members on new workflows and ITSM processes. Reporting: Generate and analyze reports to monitor the effectiveness of workflows and identify areas for improvement. Stakeholder Management: Build and maintain strong relationships with key stakeholders to ensure alignment and successful implementation of workflows. Problem Solving: Address and resolve any issues related … to workflow configuration and ITSM processes. Vendor Management: Manage relationships with ITSM vendors and ensure that issues escalated to them are resolved promptly and effectively ("voice of the customer"). ChangeManagement: Ensure new ITSM functionality is deployed with stakeholders' awareness and concerns raised are proactively addressed. More ❯
be responsible for collaborating with various team leads to understand their processes and define the workflows needed to be configured in the IT Service Management (ITSM) system. This role requires strong communication skills, a deep understanding of ITSM, and the ability to drive process improvements across the organization. Key … members on new workflows and ITSM processes. Reporting: Generate and analyze reports to monitor the effectiveness of workflows and identify areas for improvement. Stakeholder Management: Build and maintain strong relationships with key stakeholders to ensure alignment and successful implementation of workflows. Problem Solving: Address and resolve any issues related … to workflow configuration and ITSM processes. Vendor Management: Manage relationships with ITSM vendors and ensure that issues escalated to them are resolved promptly and effectively ("voice of the customer"). ChangeManagement: Ensure new ITSM functionality is deployed with stakeholders' awareness and concerns raised are proactively addressed. More ❯
ll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective changemanagement will ensure that critical network services are delivered reliably, meeting the evolving needs of our clients. Key Responsibilities: • Introduce and manage SLAs … Lead or consult on continuous service improvement initiatives. • Facilitate collaboration among contract and client colleagues to optimise service delivery. • Oversee obsolescence, licence, and configuration management activities. • Advise leadership on service design, implementation, and the management of an ITSM model suited to departmental needs. Required qualifications to be successful … in this role • IT Service Management (ITSM) qualification (minimum foundation level) and experience using ITSM tools (e.g., HELIX). • Project management qualification (minimum foundation level) and practical experience (agile or waterfall). • Proven experience drafting and managing SLAs and service reporting using tools such as PowerPoint, Excel, and More ❯
process. - Closing deals and billing big! Here at SW6, we specialise in a range of sectors such as Technology, Finance, Oil, Gas, Energy, IT, Management Consulting, Engineering, SAP, HR, Legal, Paralegal, Investment Banking, Hedge Funds, Digital, Media, Marketing, Public Sector, International, Pharmaceutical, Bioscience, Procurement, Supply Chain, Management, Executive … Banking, ChangeManagement, Insurance, and Multi-lingual sectors. If any of these sectors take your fancy and you want to explore further, apply below More ❯
process. - Closing deals and billing big! Here at SW6, we specialise in a range of sectors such as Technology, Finance, Oil, Gas, Energy, IT, Management Consulting, Engineering, SAP, HR, Legal, Paralegal, Investment Banking, Hedge Funds, Digital, Media, Marketing, Public Sector, International, Pharmaceutical, Bioscience, Procurement, Supply Chain, Management, Executive … Banking, ChangeManagement, Insurance, and Multi-lingual sectors. If any of these sectors take your fancy and you want to explore further, apply below Apply More ❯
process. - Closing deals and billing big! Here at SW6, we specialise in a range of sectors such as Technology, Finance, Oil, Gas, Energy, IT, Management Consulting, Engineering, SAP, HR, Legal, Paralegal, Investment Banking, Hedge Funds, Digital, Media, Marketing, Public Sector, International, Pharmaceutical, Bioscience, Procurement, Supply Chain, Management, Executive … Banking, ChangeManagement, Insurance, and Multi-lingual sectors. If any of these sectors take your fancy and you want to explore further, apply below More ❯
process. Closing deals and billing big! Here at SW6, we specialise in a range of sectors such as Technology, Finance, Oil, Gas, Energy, IT, Management Consulting, Engineering, SAP, HR, Legal, Paralegal, Investment Banking, Hedge Funds, Digital, Media, Marketing, Public Sector, International, Pharmaceutical, Bioscience, Procurement, Supply Chain, Management, Executive … Banking, ChangeManagement, Insurance, and Multi-lingual sectors. If any of these sectors take your fancy and you want to explore further, apply below or contact Liam Kelly at SW6 Associates. More ❯
Managing the recruitment process Closing deals and making commission! SW6 Associates specialises in recruitment for sectors such as Technology, Finance, Oil, Gas, Energy, IT, Management Consulting, Engineering, SAP, HR, Legal, Paralegal, Investment Banking, Hedge Funds, Digital, Media, Marketing, Public Sector, International, Pharmaceutical, Bioscience, Procurement, Supply Chain, Management, Executive … Banking, ChangeManagement, Insurance, and Multi-lingual sectors. Typical placements include: Trainee Recruiter, Graduate Recruiter, Recruitment Consultant, Graduate Recruitment Consultant, Trainee Recruitment Consultant, Permanent Recruitment Consultant, and Senior Recruitment Consultant. If this sounds like something you wouldbe interested in exploring further, please apply below or get intouch with More ❯
and maintaining up-to-date documentation and manuals. Documenting and approving work instructions (managing the centralized database). Monitoring and analyzing system performance. Delivering management information from the GSOC systems. Managing issues systematically and escalating incidents as needed. Acting as an intermediary between users and application management (application … owners), representing the user organization within the application management organization. Preparing drafts of changes, validating functional specifications, and supporting changemanagement processes. Executing and coordinating User Acceptance Tests (UAT) and formally accepting delivered functionalities. Training, guiding, and supporting key users and end users. Recruiting, developing, and managing … the GSOC expands. Skills: Technical knowledge and experience with SOC systems/applications. Strong communicator with sensitivity and respect for cultural differences. Leadership, stakeholder management, and administrative skills. Structured and analytical working style with proven project management skills. Knowledge of organizational and business processes. Strong operational background and More ❯
more). The Programme Director will be responsible for providing leadership and guidance for a team of D365 Consultants, ensuring project success, offshore team management, best practices, training, and mentorship. The ideal candidate will be extremely detail-oriented, have an excellent ability to multitask, be meticulously organized, and be … and technical work orders. Best Practices: Deliver and instill best practices on all project deliverables and Proven Process, including customer/internal communication, documentation, changemanagement, and more, ensuring all resources are reusable. Mentorship: Mentor consultant teams and provide appropriate learning suggestions. Provide 1:1 guidance and support … to meet project milestones and deliverables · Maintain risks and issues lists (usually in SharePoint) Preferred Qualifications and Skillsets · Extensive Dynamics 365 Project/Programme Management, Business Analysis, and/or Technical Lead experience · Extensive experience working on Global rollouts for Manufacturing clients · Sound knowledge and/or certification on More ❯
more). The Programme Director will be responsible for providing leadership and guidance for a team of D365 Consultants, ensuring project success, offshore team management, best practices, training, and mentorship. The ideal candidate will be extremely detail-oriented, have an excellent ability to multitask, be meticulously organized, and be … and technical work orders. Best Practices: Deliver and instill best practices on all project deliverables and Proven Process, including customer/internal communication, documentation, changemanagement, and more, ensuring all resources are reusable. Mentorship: Mentor consultant teams and provide appropriate learning suggestions. Provide 1:1 guidance and support … to meet project milestones and deliverables · Maintain risks and issues lists (usually in SharePoint) Preferred Qualifications and Skillsets · Extensive Dynamics 365 Project/Programme Management, Business Analysis, and/or Technical Lead experience · Extensive experience working on Global rollouts for Manufacturing clients · Sound knowledge and/or certification on More ❯
knowledge of Excel, Google Sheets, HRIS systems Ability to create insight-driven analytics for stakeholders Soft Skills Strong communication skills, with an aptitude for changemanagement and stakeholder management Good team cooperation skills Performance-oriented attitude Focus on deliverables and continuous improvement Fast and quick learner Responsibilities More ❯