101 to 125 of 3,170 Customer Engagement Jobs in England

technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers' lives easier with Braze. Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated … be drivers of what the future of martech looks like by building solutions that work. We're all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we … this role, you'll work closely with our Solution Leads (think Account Executives) and Client Partner throughout the sales cycle to craft smart, scalable customer engagement strategies rooted in Braze-and often supported by other complementary platforms. You'll serve as the technical expert in the room, helping More ❯

Pay (India) Private Limited Join Amazon Pay's dynamic user growth team to shape the future of digital payments in India. You will drive customer engagement strategies across multiple use-cases including bill payments, money transfers, and merchant payments. Using data-driven insights, you will develop and execute … growth initiatives to enhance customer adoption, engagement, and revenue across the Amazon Pay ecosystem. This role offers an opportunity to impact millions of customers while working with cross-functional teams to build innovative payment solutions. Key job responsibilities: Develop and execute user growth strategies to increase monthly active … users and transaction depth across Amazon Pay services Create data-driven customer segment strategies to improve acquisition, engagement, and retention metrics Design and implement customer lifecycle programs across multiple payment use-cases Collaborate with cross-functional teams to launch and scale growth initiatives Monitor and analyze key More ❯

We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate … will be results-driven, with a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences … analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure More ❯

We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate … will be results-driven, with a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences … analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure More ❯

We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate … will be results-driven, with a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences … analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure More ❯

We are looking for a CRM Director to be the senior leader within DEPT. Customer Relationship Management (CRM) is an essential aspect of any successful business. A CRM Director plays a crucial role in ensuring that a company's customers are satisfied and retained. However, with new technologies and … trends, the job of a CRM Director has become more complex. JOB PURPOSE The CRM Director is responsible for developing and implementing DEPT's customer relationship management strategies to increase customer satisfaction and loyalty. The CRM Director role requires a deep understanding of customer behaviour, data analysis … CRM Director manages a team of professionals to ensure that all initiatives are executed effectively, efficiently, and within budget. KEY RESPONSIBILITIES Develop and implement customer relationship management strategies to drive new customer acquisition, customer retention and loyalty; Develop and maintain customer data management systems to improve More ❯

into different segments (Enterprise vs Mid-Market for example). You will also be responsible for creating and executing any Marketplace Sales Incentive programs. Customer Onboarding & Growth: Proactively seek out and onboard new customers to cloud marketplaces (AWS, Azure, GCP), driving adoption of marketplace solutions through strategic engagement and consultation directly with our customer base. Working with our Marketplace operations team, ensuring smooth and excellent customer service. Drive Marketplace Growth: Track the Flywheel metrics to categorise customers engagement (Deep, Spinning, or Entered) and develop action plans for each. Increase utilisation of Private Pricing Agreement … PPA) and Microsoft Azure Consumption Commitment (MACC) through proactive engagement, even when those contracts are not via Bytes. Work with our Software Optimisation Team to drive our holistic procurement advisory service as part of our value offering. Work with the marketplace operations team to support individual transactions to assist More ❯

Job Description - Audience & Product Data Analyst (15635) We have a brilliant opportunity for an Audience & Product Data Analyst to join our Customer Data team on a permanent contract, based in Luton. (Hybrid Working) This exciting role will be responsible for creating the audiences, segmentations and customer attributes required … for marketing, reporting, customer engagement across operations and service, web and app personalisation and media planning. The Customer Data team is responsible for enabling the business with the customer data and insight it needs, when it needs it. The team has access to lots of customer … customers. What you'll be doing Creating data solutions (such as views, segmentations, profiles) in Databricks to enable targeted marketing, operational communications, and detailed customer reporting and analytics. Creating real-time customer data products and audiences in mParticle to enable triggered and ad-hoc marketing, targeted customer More ❯

About The Role 1. Sales Strategy and Execution: Develop and execute strategic account plans to achieve sales targets and expand the commercial/SMB customer base Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies Act as a customer advocate within the company Meet or exceed established goals, KPIs, and performance metrics 2. Customer Acquisition and Growth: Drive new customer acquisition through strategic sales initiatives Identify, pursue, and close new sales opportunities within assigned territory or market segment Upsell and cross-sell to existing customers to … maximize revenue 3. Customer Relationship Management: Serve as the primary point of contact for customer inquiries and issues Foster strong, long-term relationships with key customers and stakeholders Ensure high levels of customer satisfaction and loyalty Collaborate with the customer success team for smooth onboarding and More ❯

help deliver our connected mobility strategy. This key role involves helping to deliver a range of connected products and services that meet and surpass customer expectations, deliver process efficiencies and generate clear ROI. The successful candidate will be responsible for managing the product backlog, defining user stories, and ensuring … that products are aligned with both customer requirements and business objectives. Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximises business value while ensuring to addresses customer needs, whilst ensuring that the delivery team … manage the product backlog using prioritisation frameworks such as MoSCoW, RICE, Value/Effort, Weighted Shortest Job First (WSJF) etc. Ensure the backlog reflects customer needs, business value, and relevant strategic goals. Continuously groom the backlog & refine backlog items to adapt to evolving requirements. Manage the product team's More ❯

The role We are seeking a dynamic, results-driven and customer-centric Customer Success Manager to join our newly formed Customer Success team, reporting to the SVP, Global Head of Customer Success. The ideal candidate is passionate about customer service, satisfaction, and success, with excellent … communication skills. This is an exciting opportunity to play a pivotal role in the development and support of the Customer Success functional rollout. What you'll be doing As a Customer Success Manager, you will ensure that our customers are set up for long-term success and have … a positive experience with our products and services. You will drive customer adoption and loyalty by educating our customers on how to get the most out of Ripjar while building strong relationships throughout the lifecycle of the account. You can also expect to: Build and maintain strong relationships with More ❯

we hire: Commitment, positive realism, ethics, accountability, humanity, quality, and delight. Sound like you? Read on! About the Role We are seeking an experienced Customer Solutions Partner Team Manager to join our Revenue department's senior leadership team. This pivotal role will lead a team of Customer Solutions … Partners responsible for managing client relationships, driving product adoption, ensuring retention, and expanding revenue opportunities within our existing customer base. Key Responsibilities Team Leadership & Development Lead, mentor, and develop a high-performing team of Customer Solutions Partners Establish clear performance metrics and conduct regular reviews to ensure team … success Create professional development plans for team members to support career growth Drive a culture of customer-centricity, accountability, and continuous improvement Participate in hiring and onboarding processes to build team capacities Customer Success Strategy & Execution Collaborate with Revenue department leadership to define and implement customer success More ❯

Olivya is an AI-driven customer engagement platform designed to scale customer service without increasing team size. It offers features such as multi-channel support, personalized customer profiles, and advanced analytics. The platform allows businesses to respond to customer queries, solve issues, escalate when needed … and log interactions. Olivya also focuses on building deep customer relationships by creating detailed profiles based on hobbies, interests, and lifestyle signals. Pricing plans range from basic options for startups to enterprise-level solutions with unlimited features. Job Overview: AI-driven customer engagement platform for scaling customer … Olivya's digital marketing strategy. Marketing Strategy Development: Design and implement comprehensive marketing strategies that align with our business objectives, driving brand growth and customer acquisition. Campaign Management: Plan, execute, and optimise multi-channel marketing campaigns, including digital marketing, content marketing, email marketing, social media, and events. Content Creation More ❯

There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI … employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible … There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI More ❯

We are looking for a dynamic and experienced CRM Director to lead our GTM strategies aimed at maximizing user engagement and loyalty. The ideal candidate will have a strong background in CRM, with expertise in localization and personalization strategies. Key skills should include customer journey mapping, customer lifecycle management, and segmentation using data-driven machine learning techniques. This role requires a deep understanding of customer needs, touchpoint analysis, and strong business acumen. We seek someone who can effectively translate insights into actionable strategies to enhance the overall customer experience at . Responsibilities Strategy and … execute comprehensive and automated lifecycle CRM strategies that effectively guide customers through their pre or post-purchase journey at scale. Data-Driven Frameworks: Develop customer journey frameworks and maps to inform lifecycle strategies and ensure cross-functional alignment. Cross-Department Collaboration: Partner with product, marketing, legal, compliance, data engineering More ❯

Customer Success Manager Graduate Considered A brilliant opportunity for a Customer Success Manager to join a market leading disruptive software technology firm in London, UK. Offering excellent training, career progression and prospects, this is an ideal time to join this growing organisation and be guided by some of … the brightest minds. You will be supporting a customer base, ensuring customers are able to use the product as designed and educating customers on use of the technology. Location: Central London Hybrid 3 days on site Salary: £30,000 - £32,000 + healthcare, pension etc. Requirements for Customer … Physics or similar At least AAB at A-Level or international equivalent (please ensure A Level grades are included on your CV). Excellent customer-facing skills - you should have previously held a role where you have dealt with customers A motivated self-starter with a problem-solving attitude More ❯

Emarsys, An SAP Company, is the omnichannel customer engagement platform, which empowers marketers to build, launch, and scale personalized cross-channel campaigns that drive business outcomes. By rapidly aligning desired business results with proven omnichannel customer engagement strategies - crowdsourced from leading brands across your industry - our … experience) The Digital Client Success Team is ensuring our clients' success and satisfaction in the digital segment. We are guiding our clients on their customer journey and deliver a seamless customer experience through the strategic implementation of consistent digital touchpoints. The Digital Client Success Team Lead is tasked … to drive a team of Digital Client Success Managers (DCSMs) towards ensuring high customer satisfaction and adoption of the Emarsys platform while ensuring that the team remains motivated to deliver exceptional expertise and service to our customers. You will own strategic initiatives among our digital programmes and collaborate with More ❯

Customer Delivery Technical Leader - Enterprise Networking Location: London, United Kingdom Alternate Location None Area of Interest Customer Experience Job Type Professional Cloud and Data Center Job Id Role Overview We are seeking an Enterprise Networking Customer Delivery Technical Leader within the CX Global Enterprise Segment Premier organization.You … will provide technology leadership as an onsite embedded engineering expert working with a global financial services customer in London, helping the customer align Cisco products and technologies with their desired business outcomes and integrating Cisco solutions in their network.You'll be a key part of Cisco CX's … adoption and customer success efforts as we seek to deliver the best possible customer experience. Your Impact Outcome Orientation - Serve as an integrated member of the Cisco CX team supporting customer outcome-oriented engineering, implementation, and production support efforts. Provide technical expertise and escalation support in resolving More ❯

Customer Success Manager SaaS Milton Keynes Contact Name: James Clarke Telephone: Customer Success Manager SaaS B2B B2C required by a leading software house in Milton Keynes to assist with the strategy and vision for customer service and success. The role involves: Evaluating the problem resolution process for … product, including how teams handle requests and provide responses to customers. Ensuring appropriate processes are in place (e.g., escalation, risk management). Assessing current customer support processes for access to information (documents, videos), training requests, and general help. Ensuring effective customer engagement processes are established. Any exposure … to Power BI and SQL is advantageous. Minimum requirements include: Experience building and managing customer success teams in a B2B or B2C organization; Excellent understanding of customer service principles; Experience in building learning and development communities for customer engagement; Strong verbal and written communication skills. The More ❯

You will need to login before you can apply for a job. Senior Leader, Customer Solutions Management, AGS UKI CSM Team Sector: Customer Services Role: Senior Executive Contract Type: Permanent Hours: Full Time DESCRIPTION AWS is seeking a Customer Solutions Manager (CSM) Leader to help customers realize … modern, cloud native solutions, leveraging AWS Services including analytics, AI/ML and Kubernetes, that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers … including sales, solution architecture, enterprise support, product development, professional services, and partners. As a leader, you and your team will earn trust across the customer's organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish More ❯

better care with greater efficiency, whilst working towards quicker and more reliable recovery for patients. We're looking for a dynamic and highly motivated Customer Success Manager (CSM) to join our team and help us provide exceptional onboarding, implementation, and ongoing account management for our customers. Role Overview: As … a Customer Success Manager, you will be responsible for driving the success and growth of a portfolio of customers throughout their journey with us. This includes owning the full lifecycle of the customer relationship, from onboarding and implementation to ongoing account management, renewals, and expansion. You will be … directly responsible for ensuring high levels of customer satisfaction and for identifying and securing opportunities for upselling and cross-selling. This is a key role requiring excellent project management skills, a deep understanding of customer needs, and a strong commercial mindset to maximize customer value and drive More ❯

Since June 2021, frog has been part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth by building and orchestrating experiences at scale, harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models … at large. What You'll Be Doing We are seeking a highly motivated and experienced CRM Transformation Business Consultant with a passion for transforming customer experience to join our team. In this role, you will help clients optimize their CRM strategies, leveraging CX technology, analytics, and best practices to … improve customer engagement, streamline processes, and drive business growth. As a Senior Consultant in frog's CX Transformation team, you will work closely with clients and colleagues to design CRM solutions aligned with business goals and support the realization of business value through implementation. You should have experience More ❯

There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI … employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible … all around the world. Fresh vision. Real impact. Come build it with us. Job Description Freshworks is seeking a Voice of Customer (VoC) Analyst to support our efforts in capturing, analyzing, and leveraging customer feedback to drive product improvements and enhance customer experience across our suite of More ❯

Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. Role About the Company: Our client is a … eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. About the Role: As a Junior Customer Support Executive Apprentice, you will join a … dynamic and supportive team, being the first line of support when a customer has a question. Your key responsibilities will include: Efficiently responding to inquiries via live chat Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process Escalating More ❯

programmes, ensuring the integration and success of the overall solution, and lead multi-disciplinary project delivery teams. Utilise extensive knowledge across the Dynamics 365 Customer Engagement suite, including Sales, Customer Service, and Marketing, to deliver tailored and impactful business solutions. Lead the configuration and customisation of Dynamics … and estimation to project management and delivery. Hands-on leadership style with a proactive and solution-focused mindset. Deep technical expertise in: Dynamics 365 Customer Engagement Dynamics 365 for Sales Dynamics 365 for Customer Service Dynamics 365 for Marketing Power Platform (Power Automate, Power Apps, Power Pages More ❯