1,001 to 1,025 of 1,958 Customer Experience Jobs in England

tools and databases (e.g., Excel, Power BI, SQL). What We Offer: Full support towards your Data Analyst apprenticeship. A collaborative, supportive team environment. Opportunity to gain hands-on experience with operational data systems. Long-term development opportunities within a growing business. Future Prospects: CMS has taken a significant step forward by establishing a dedicated data team. This team … the business. Data is no longer just an operational necessity; it is the driving force behind transformative change at CMS. From uncovering actionable insights to optimising processes and enhancing customer experience, our data initiatives are shaping the future of the business While these efforts have already begun to deliver meaningful change, CMS is just at the start of … The potential for growth, learning, and innovation is vast, and this is only the beginning of what data can help CMS achieve. Employer Description: With over 20 years of experience, CMS UK Ltd delivers nationwide expertise in the installation, maintenance, and repair of HVAC systems. The company provides a comprehensive, end-to-end service-from design through to ongoing More ❯

DTC MANAGER responsible for the overall strategic development, operational management, and commercial performance of Aesop's direct-to-consumer online channels. This role focuses on driving sales, enhancing the customer experience, and building strong brand loyalty through our digital platforms. I oversee all aspects of the DTC e-commerce business, from website functionality and digital marketing to fulfillment … and customer service, ensuring a seamless and engaging consumer journey that aligns with Aesop's brand vision and business objectives. A DAY IN A LIFE Build and execute the Brand E-D2C strategy to maximize retail sales, customer acquisition & loyalty, and to drive brand image. Be responsible for E-D2C forecasting, trend analysis, and retail reporting for Aesop. … team on implementation. Manage activation calendar and build activation plans for key selling moments, such as Q4 events. Collaborate with the CRM manager to develop CRM plans that maximize customer recruitment and retention. Co-own the loyalty P&L to ensure engagement and ROI. Work with D2C Media & Search managers to optimize website content for organic search. Ensure regular More ❯

Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate. With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair … join our team and play a critical role in delivering Attentive's conversational commerce product offering to fast-moving businesses. You will work to understand and assess/scope customer requirements, prepare and present personalized demos of our technologies, and address and overcome technical objections that arise throughout the sales process. Serving as a trusted technical advisor and Attentive … our sales strategy, collaborating with cross-functional teams, and act as a domain expert, enabling our other teams.Your expertise will be instrumental in expanding our market reach and ensuring customer satisfaction. What you'll accomplish Drive the technology evaluation stage of the sales process with our prospects and act as a technical leader for them Demonstrate technical aspects of More ❯

to meet the demands of modern consumers and disrupt parcel delivery. A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience … into complex logistics challenges, real-world problems and pushing the envelope of what's possible. They get excited as much about creating tangible business impact and improving the delivery experience of millions of recipients and delivery drivers as they enjoy evaluating and crafting just the right ML model for their use case. Data at HIVED We believe in staying … solutions and monitor their performance and impact Evolve our ML and data platform, select the right tooling and set standards for a growing team Your profile 4+ years of experience in a similar data science or analytics role Degree with strong statistical/mathematical component (e.g. Maths, Statistics, Data Science, Artificial Intelligence, Operations Research or equivalent) Proven track record More ❯

to leverage blockchain to improve AI workflows. In this role, you will collaborate closely with Hedera's core teams, along with HashSphere's product team, to ensure a positive customer experience throughout the sales cycle. Your work will empower developers, foster key partnerships, and promote the adoption of cutting-edge AI and blockchain solutions, driving the next wave … IT, and business systems. You may find yourself doing all of the following: Conducting discovery calls as a trusted technical expert on HashSphere and the Hedera Network to understand customer pain points and help promote HashSphere and/or Hedera to bring value and optimize workflows Respond to RFPs with detailed documentation and technical feasibility aligned with customer … diagrams and workflows Client-facing skills: Ability to lead meetings with customers to understand pain points and educate on Hashgraph solutions Web3/DLT/Blockchain/Digital Asset Experience preferred/fintech or financial services experience considered as an alternative Other skills that are great to bring with you but that we can help you develop: Hedera More ❯

This is a hands-on, cross-functional role focused on translating business needs into digital solutions that improve customer experience and drive growth. What You'll Be Doing: Act as the link between business teams, HQ, technical partners, and vendors to ensure shared understanding across all digital initiatives. Work alongside Project Managers to deliver key projects from the … current vs. future state). Lead and support user acceptance testing (UAT) and technical validations. Champion delivery best practices and continuous improvement across the PMO. What You'll Bring: Experience in digital/eCommerce operations, analysis, or delivery. Proven ability to turn business goals into functional and technical documentation. Familiarity with eCommerce platforms (Hybris preferred) and enterprise systems like … SAP. Strong analytical and communication skills, with experience using Jira, Confluence, and Visio. Ability to work independently while staying collaborative, with a genuine passion for digital innovation. Working knowledge of HTML, JavaScript, XML, or JSON is a bonus. Experience with Adobe Analytics or similar tools is a plus. What Success Looks Like: Accurate, actionable user stories and process More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

Partners Business Development Representative Job Description MBR Partners is a niche recruitment business supplying candidates worldwide to fast-growing technology companies across sectors such as Telecoms, Security, Broadcast Media, Customer Experience/Marketing, Fintech, and more. We focus on recruiting permanent staff. Previous recruitment experience is not required. Position: Business Development Representative Location: Paddington office, 5 days … update, and nurture leads in the CRM system. Your Requirements as a Business Development Representative: Bachelor's degree, minimum 2:1 from a reputable university. Strong English language skills. Experience in telephone sales or telemarketing is preferred. Passion for technology. Excellent verbal and written communication skills. Result-oriented with a drive to exceed targets. Persistence and perseverance. Customer More ❯

solutions, and support the continuous improvement of all housing operations. Principal duties and responsibilities: Conduct in-depth analysis of existing business processes including tenant services, repairs, asset management, and customer support. Create process maps (As-Is and To-Be) to identify inefficiencies, bottlenecks, and areas for improvement. Gather and document business requirements from stakeholders and operational teams. Recommend and … integrate digital tools and technology solutions that improve operational efficiency (e.g., housing management systems, mobile workforce solutions). In order to apply, you must have the following skills and experience: Professional certifications such as Lean Six Sigma Green/Black Belt and Agile or equivalent experience. Proven experience in business process analysis, ideally within social housing, local government … or a similar public service environment. Strong experience with process mapping tools (e.g., Visio, Lucidchart) and business analysis techniques. Knowledge of UK social housing regulations, policies, and standards - desirable. Ability to analyse complex business processes and data, with a strong focus on identifying inefficiencies and recommending improvements. Skilled in diagnosing issues, proposing effective solutions, and working collaboratively to resolve More ❯

Orlight is a leading British lighting manufacturer, delivering premium architectural lighting solutions across residential and commercial markets. With our B2B (orlight.com) and B2C (orlighthome.com) platforms now central to our customer experience, we're investing in a digital leadership role to own and evolve our websites, aligning every user interaction with the quality and performance of our products Role … from homepage design and product layouts to campaign landing pages and content areas Set and enforce design systems, web standards, and styling principles to ensure consistent branding and user experience across platforms Lead all visual implementation in HTML/CSS within a CMS environment — executing updates and mentoring others on standards and execution Analyse site performance and behaviour using … process improvements and AI-driven tools (e.g. image generation, layout ideation, GPT-assisted editing) to streamline output and reduce repetitive tasks What We’re Looking For 10+ years of experience in senior digital web design roles, ideally with ownership of full-site design and optimisation. A strong portfolio demonstrating end-to-end project leadership, from concept to live implementation. More ❯

access to financial services across underserved markets. With a strong focus on innovation, collaboration, and data-driven decision-making, the company is building impactful financial products tailored to real customer needs. We’re looking for a Lead Decision Scientist, to lead the development, deployment, and ongoing optimisation of credit risk models. This is a high-impact position at the … data sourcing and feature engineering to validation, deployment, and monitoring Design and run A/B and champion/challenger tests to improve performance across approval rates, losses, and customer experience Analyse credit performance data to deliver insights that guide strategic decisions Mentor and support junior analysts/data scientists as the team expands Collaborate with data engineering … findings, and translate model outputs into business value About You You are an analytical thinker with a passion for using data to drive credit decisioning. You bring hands-on experience building machine learning models for consumer credit and understand the nuances of data preparation, feature selection, and model validation in high-stakes environments. 5–7 years of experience More ❯

access to financial services across underserved markets. With a strong focus on innovation, collaboration, and data-driven decision-making, the company is building impactful financial products tailored to real customer needs. We’re looking for a Lead Decision Scientist, to lead the development, deployment, and ongoing optimisation of credit risk models. This is a high-impact position at the … data sourcing and feature engineering to validation, deployment, and monitoring Design and run A/B and champion/challenger tests to improve performance across approval rates, losses, and customer experience Analyse credit performance data to deliver insights that guide strategic decisions Mentor and support junior analysts/data scientists as the team expands Collaborate with data engineering … findings, and translate model outputs into business value About You You are an analytical thinker with a passion for using data to drive credit decisioning. You bring hands-on experience building machine learning models for consumer credit and understand the nuances of data preparation, feature selection, and model validation in high-stakes environments. 5–7 years of experience More ❯

s City of London office, with the remainder remote. This is an ideal opportunity for someone who has previously worked in a Microsoft-focused managed services environment , particularly with experience supporting cloud-first clients utilising Microsoft Azure, Intune, and Microsoft 365 technologies. Key Responsibilities: Serve as the lead service contact for a key client, ensuring consistent delivery and a … high-quality customer experience Manage service performance, including SLA/KPI compliance, escalation handling, and continuous improvement initiatives Coordinate with internal technical teams (cloud, infrastructure, support, and project delivery) to ensure services are aligned and delivered effectively Facilitate and lead regular service review meetings, including reporting on service metrics, incident trends, and planned improvements Drive the implementation of … best practice ITIL processes across incident, problem, change, and request management Ensure all customer documentation, service catalogues, and roadmaps are kept accurate and up to date Identify risks, issues, and opportunities for improvement within the client's service delivery Act as the client's advocate within the organisation to ensure the successful delivery of contracted services Candidate Profile: Previous More ❯

Senior Renewals Manager Location: Birmingham Salary: £65-80k depending on experience The role We are seeking a highly experienced Renewals Manager to lead the transformation of our renewals process. This is a very strategic role where you will be able to steer the redesign and delivery of a proactive and effective renewals function. You will have the opportunity … of the renewals strategy and roadmap, ensuring it supports overall business growth plans. Promote the adoption of the renewals process across sales and operations, encouraging a mindset of proactive, customer-focused renewal management. Create and present a clear business case, demonstrating real results and benefits achieved through transformation initiatives. Drive ongoing improvement projects, embedding improved practices, streamlining renewals practices … robust processes to improve retention rates, profitability, and cross-sell/upsell opportunities, with an early focus on Software and Enterprise portfolios. Assess revenue, margin and churn trends, using customer feedback to shape practical improvements. Promote the use of data and automation to work smarter, while helping shape future tech and make our systems better Represent renewals in ‘Configure More ❯

operated over the networks. The role holder will support the data collection of telecoms measurement files for provision of information about the quality of service and end-to-end Customer Experience of the major UK mobile networks to the business. The essential aspect of the role is to provide the relevant reporting and analysis teams with valid information … the delivery of data collection for several programme work streams. These are not limited to, but may include: Multi operator benchmark testing Single operator testing Fixed routes Adhoc drives Customer complaints Any/all Voice testing programmes. Any/all Data testing programmes. • The role holder will have the knowledge, tools and skills to cover all data collection work … the work performed to help improve network quality. • Administration as required; producing work instructions, mapping, congestion charge, hotel and ferry bookings, etc. • Attend BAU day to day meetings with customer and project team • Perform other duties and tasks as designated by the management. Qualifications and Experience: Must have • Must possess excellent leadership abilities; be able to consistently make More ❯

operated over the networks. The role holder will support the data collection of telecoms measurement files for provision of information about the quality of service and end-to-end Customer Experience of the major UK mobile networks to the business. The essential aspect of the role is to provide the relevant reporting and analysis teams with valid information … the delivery of data collection for several programme work streams. These are not limited to, but may include: Multi operator benchmark testing Single operator testing Fixed routes Adhoc drives Customer complaints Any/all Voice testing programmes. Any/all Data testing programmes. • The role holder will have the knowledge, tools and skills to cover all data collection work … the work performed to help improve network quality. • Administration as required; producing work instructions, mapping, congestion charge, hotel and ferry bookings, etc. • Attend BAU day to day meetings with customer and project team • Perform other duties and tasks as designated by the management. Qualifications and Experience: Must have • Must possess excellent leadership abilities; be able to consistently make More ❯

indicate fraud or weaknesses in existing systems. Lead investigations into high-level or complex fraud cases and provide strategic insights on resolving them. Ensure fraud strategies are aligned with customer experience and business objectives, balancing risk management with operational efficiency. Stay informed on the latest fraud prevention techniques and regulatory changes to ensure the organization's strategies remain … guide the fraud prevention team to enhance their skills, ensuring they are equipped to implement fraud prevention strategies effectively. What We're Looking For At least 7 years of experience in fraud prevention, risk management, or financial crime strategy roles, preferably within financial services or fintech. Strong understanding of fraud detection tools, data analytics, and emerging technologies (e.g., machine … learning, AI) used in fraud prevention. Proven experience in developing and implementing fraud prevention strategies at a strategic level. In-depth knowledge of UK, EU, and international fraud prevention regulations, including AML, KYC, and sanctions laws. Strong analytical skills with the ability to develop insights from complex fraud data and trends. Excellent leadership skills with experience managing teams More ❯

transform this part of the business. As a Capacity & Network Planning Manager at Sainsbury's, you will have the opportunity to play a pivotal role in shaping the digital experience for our customers and contributing to the growth of one of the fastest-growing areas within our organisation. You'll be at the forefront of strategic planning, leveraging your … decisions. With exceptional communication skills and the ability to collaborate effectively with stakeholders at all levels, you play a pivotal role in shaping the future of Sainsbury's digital customer experience through data-driven insights and strategic planning initiatives. Essential skills Highly analytical and comfortable working with large data sets and developing complex models. This includes strong Excel … analysis and appraisal. How to apply advanced GIS skills to ensure we present, interpret and model our data spatially - ensuring geographic consideration forms an integral part of our thinking. Experience within retail property/location planning industry. Good knowledge of UK geography. Strong PowerPoint capabilities and able to present complex analysis in clear and engaging ways to senior stakeholders. More ❯

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. Selling Partners (SPs) are a critical part of Amazon's ecosystem to deliver on our vision of offering the Earth's largest selection and lowest prices. Over 2 million Sellers sell on Amazon and we obsess … over providing world class support to them. In EU, we continue to observe an unprecedented wave of legislation that impacts SP experience (for sellers and vendors), constrains selection and jeopardizes growth. This increases the complexity and cost of selling in EU and makes compliance the primary barrier to SP launches in the region. Key job responsibilities As Sr. Program … end to end launch of features from requirements to release. • Work closely with engineering, go to market, operations and other product teams to define and improve your product and customer experience • Define, prioritize, and plan the resources needed for successful product delivery • Communicate product releases, impact and timelines to leaders and stakeholders About the team Who are we More ❯

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. Selling Partners (SPs) are a critical part of Amazon's ecosystem to deliver on our vision of offering the Earth's largest selection and lowest prices. Over 2 million Sellers sell on Amazon and we obsess … over providing world class support to them. In EU, we continue to observe an unprecedented wave of legislation that impacts SP experience (for sellers and vendors), constrains selection and jeopardizes growth. This increases the complexity and cost of selling in EU and makes compliance the primary barrier to SP launches in the region. Key job responsibilities As Sr. Program … end to end launch of features from requirements to release. • Work closely with engineering, go to market, operations and other product teams to define and improve your product and customer experience • Define, prioritize, and plan the resources needed for successful product delivery • Communicate product releases, impact and timelines to leaders and stakeholders About the team Who are we More ❯