1,126 to 1,150 of 2,128 Customer Experience Jobs in England

year having gone through a digital transformation process including a replatform to a new headless architecture and have ambitious plans to grow further. We are a truly multi-channel, customer-centric brand, underpinned by best in class technology and most importantly our exceptional people. We are now looking for an experienced, commercially minded Head of E-Commerce to oversee … all aspects of our E-commerce business. You will report to the Channel Director and will work hand in hand with Head of brand, Head of customer, Head of retail. You will have direct ownership of the online P&L and customer experience, performance marketing, operations and execution of trading strategy. As Head of E-Commerce you … relationships. What you'll be doing: Own and deliver the ecommerce P&L and growth strategy for White Deliver a best in class and data driven end to end customer journey. Identify efficiency and optimisation opportunities across all aspects of the business, driving margin and profitability metrics. Drive sales and new customer growth through channel specific performance marketing More ❯

be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the role Are you an expert project manager ready to lead critical … and deliver one high-complexity project or a couple medium-complexity projects within our strategic programme portfolio. The projects you manage will have significant influence on business performance and customer perception. You will drive transformative changes across processes, systems, and culture - navigating complex legal, regulatory, and operational challenges, while managing key supplier relationships and cross-functional dependencies. What you … of Hargreaves Lansdown's investment management processes. Expertly apply both Waterfall and Agile project management methodologies to deliver results. Leverage strong knowledge beyond project management, including business case development, customer experience strategy, product strategy, solution design, technical delivery, trials, operational and sales readiness, and customer communications. Exhibit solid commercial awareness, with the ability to map capabilities and More ❯

data. They’re now hiring a Principal Data Scientist to lead high-impact analytics and machine learning projects across a wide variety of real-world domains - from manufacturing to customer experience and commercial optimisation. Working closely with a multidisciplinary team, you’ll have the autonomy to shape technical approaches while staying closely tied to commercial outcomes. This role … challenges. You’re just as comfortable in Python as you are in a boardroom, and you’re motivated by measurable impact, not just model accuracy. Requirements: 5+ years of experience applying data science in commercial settings Proven ability to lead data science projects from concept to production Strong Python skills (including libraries like Pandas, NumPy, Scikit-learn); experience … with other languages is a plus Deep understanding of statistical modelling, predictive analytics, and optimisation techniques Comfortable working with cross-functional teams, including engineers, product leads, and client stakeholders Experience with A/B testing and causal inference methodologies Bachelor’s or Master’s degree in a quantitative field (e.g., Mathematics, Physics, Engineering, Computer Science) Excellent communication skills and More ❯

data. They’re now hiring a Principal Data Scientist to lead high-impact analytics and machine learning projects across a wide variety of real-world domains - from manufacturing to customer experience and commercial optimisation. Working closely with a multidisciplinary team, you’ll have the autonomy to shape technical approaches while staying closely tied to commercial outcomes. This role … challenges. You’re just as comfortable in Python as you are in a boardroom, and you’re motivated by measurable impact, not just model accuracy. Requirements: 5+ years of experience applying data science in commercial settings Proven ability to lead data science projects from concept to production Strong Python skills (including libraries like Pandas, NumPy, Scikit-learn); experience … with other languages is a plus Deep understanding of statistical modelling, predictive analytics, and optimisation techniques Comfortable working with cross-functional teams, including engineers, product leads, and client stakeholders Experience with A/B testing and causal inference methodologies Bachelor’s or Master’s degree in a quantitative field (e.g., Mathematics, Physics, Engineering, Computer Science) Excellent communication skills and More ❯

app Develop and integrate APIs from new and existing payment providers, banks and other third parties across multiple countries. Work with our FinOps team and payment providers to resolve customer issues Advocate best practices, code quality, test coverage and drive technical discussions Optimise existing systems for scalability, extensibility and performance whilst building out reusable, modular code for use across … to continually deliver the highest quality software to our users WHAT YOU WILL NEED You know at least one programming language in depth You have at least 7 years experience building and shipping highly-available, fault tolerant, production ready distributed backend systems You have experience in any JVM based languages (such as Java, Kotlin, Scala) and are confident … in your ability to build, debug and ship microservices You are customer focused and continuously suggest how the backend can provide the best Customer Experience You pride yourself on consistent high levels of test coverage, strong technical documentation and effective monitoring Preferably exposure to technologies such as Kafka, PostgreSQL, Redis We use Kotlin, PostgreSQL, Kafka, Redis, Datadog More ❯

Are you interested in shaping the future of how people watch movies, shows and more? Do you want to contribute to the rapidly growing international customer base of Amazon's Prime Video? Amazon Prime Video's vision is to be the world's favorite entertainment brand, and the first-choice entertainment hub globally. Prime Video is a premium streaming … teams and will have the opportunity to develop a deep understanding of the local customers, think-big and drive a strategic vision in building solutions to address the local customer needs which could scale world-wide. You'll be responsible for creating product roadmaps, building product requirements and will be collaborating with product and tech teams world-wide in … delivering these features. We are looking for a customer-obsessed Product Manager Tech with a strong track record of ownership who has successfully delivered results in a fast-paced and dynamic business environment. Key job responsibilities You will be a strong product leader with an ability to work independently with your stakeholders and leaders. Develop a deep understanding of More ❯

are looking for someone with motivation, great collaborative and communication skills, and keenness to grow their skillset. As the company work alongside a loyal client base - providing a great customer experience will be at the heart of what you achieve. The Role To be a great fit for this role, you will need to have a minimum of … years' experience working with HubSpot and be experienced in data mapping, migration and CRM implementations. As there will be variation to the role, every day will offer something different! Some of your duties will cover: Deliver marketing data strategy and insights Manage data in CRM systems Support CRM/MarTch set up, best practice and integrations Lead data-drive … recommendations to optimise campaigns Design, implement, and optimise CRM and other tech solutions Clients: Deliver training and assist in pre-sales by giving demonstrations and scoping projects Required Experience HubSpot Administration (custom objects, APIs, integrations, design manager) Manage HubSpot Enterprise CRM Suite installations Advanced data management skills: migrations, imports, mapping, quality control) Experience with additional CRM systems would More ❯

shape platform strategy, drive high-impact enhancements, and About the Role You will own and shape the roadmap for core sales platforms and processes to drive innovation and maximise customer value, operational efficiency and scale. Partnering with cross-functional stakeholders and engineering teams, you will champion a commercial focus to prioritise platform developments and translate commercial and operational goals … a product development approach and technical depth, particularly across Salesforce and a wider sales operations toolset. Your work will impact key business outcomes and strategic initiatives to optimise the customer experience, process automation and pipeline visibility. Key Responsibilities Product Strategy: Define and evolve the roadmap for Sales Ops platforms, aligning with the broader GTM and commercial strategy. Contribute … Own platform health and performance from a product lens - ensure changes are valuable, scalable, and contribute to long-term maintainability. The ideal skills for this role are: Proven Product Experience: 3+ years in product management, ideally with exposure to Sales Operations or Revenue teams in a B2B context. Technical Acumen: Strong familiarity with Salesforce Sales Cloud, ideally in a More ❯

disciplines. Our Chief Operating Office (COO) works across Royal London to help deliver the Group's strategic ambitions. We work in partnership to deliver operational excellence, drive innovation, enhance customer experience, and protect our business from industry threats. We are the largest business unit within Royal London, bringing together thousands of colleagues to serve millions of customers and … and issues, and provide metrics on test cases. The role includes mentoring TAs and Trainee TAs. About the role Analyze functional and non-functional specifications to determine test requirements. Experience with automated test tools. Identify gaps in information and resolve them. Specify requirements for environment, data, resources, and tools. Plan, estimate, and schedule phase tests, including early life cycle … and prioritize testing tasks. Mentor junior staff and deputize for the Lead Test Analyst. Maintain knowledge of specific specialisms and execute related tasks. About you Identify information gaps and experience with automated testing tools. Scripting experience with Cucumber/WebDriver IO, Playwright, Postman, or ReadyAPI. Break down problems systematically and resolve them. Influence where automation adds value. Familiar More ❯

working on Loyalty and Benefits solutions within a fast-paced enterprise environment. You'll be part of a collaborative Scrum team building microservices and scalable features for a modern customer experience platform. Key Responsibilities: Develop and enhance scalable backend features using Golang (preferred) or another typed backend language Build microservices using REST and asynchronous messaging ( Kafka , RabbitMQ, etc. … with tools like Jenkins , Git, and automated testing frameworks Engage with cross-functional teams to deliver innovative and resilient backend solutions Essential Skills: 6-9 years of backend engineering experience Strong coding skills in Golang (preferred), Java, or another typed language Hands-on experience with RESTful APIs , microservices architecture , and NoSQL/Postgres Familiarity with CI/CD … tools such as Jenkins and Git Clear communicator with strong teamwork and problem-solving skills Desirable Skills: Experience with Kafka, GraphQL, gRPC, Docker Test-driven development (TDD/BDD) Agile methodologies (Scrum, Kanban, SAFe) Exposure to cloud-native patterns and services If you're passionate about building high-performing backend systems in a modern tech environment, and you thrive More ❯

and campaign performances o Optimise existing processes to help improve efficiencies through automation o Support Senior Analysts with adhoc activities, which include audience pulls and investigations o Support with customer investigations promptly and push fixes to ensure we drive better customer experiences o Build relationships with internal and external stakeholders Experience, Skills & Knowledge Person Specifications 2+ full … strategic cycles of relevant experience in Marketing, CRM or Data Analytics Team player with great interpersonal and communication skills (both verbal and written) Highly self-motivated, analytical, with sharp attention to detail Excellent problem-solving skills Experience building reports and communicating insights clearly Quick learner with an ability to pick up complex manual processes rapidly Experience reporting … activities Technical Skills Advanced knowledge in MS Office applications, especially Excel and PowerPoint Advanced knowledge of CRM/Marketing tools like Salesforce, Braze, or another Email Service Provider (ESP) Experience with querying customer databases SQL/Java JDBC or another database language Experience with data visualization tools (e.g. Tableau More ❯

of ground-breaking product innovation for its 700+ global customers, Be a Luminance ambassador and evangelist and a strategic partner to the leadership team; Opportunity to work closely with customer base - which includes blue-chip organisations such as DHL, AMD and LG - to ensure maximum value from the technology and drive a first-class customer experience And … much more Legal knowledge is a must - a minimum of 3+ years as a qualified lawyer (with no upper limit), either in-house or private practice experience, preferably in commercial and corporate contracts A self starter, able to work autonomously and as part of a team Able to act as a representative of the company's leadership team in … strategic customer and/or partner relationships. Strong interpersonal skills with the ability to foster strong customer relationships and develop an in-depth knowledge of the product to meet individual business requirements Able to manage multiple projects, adhere to timelines, adapt to shifting priorities, all with an attention to detail and eye for what moves the needle Excellent More ❯

Head of Ecommerce Location: Kidderminster - onsite Salary: £45,000 – £50,000 (depending on experience) Join the Team as Head of Ecommerce – Lead, Innovate & Grow This is a senior, people-first role, perfect for a strategic leader who thrives on mentoring teams, optimising workflows, and ensuring seamless collaboration across departments. You’ll work closely with company directors to shape our … ecommerce strategy while overseeing day-to-day performance. Key Responsibilities: Lead & mentor our in-house teams: Digital Marketing (SEO, PPC, Social, Email), Customer Service, Web Development, Content, and Visual Media. Oversee operations across five ecommerce websites and marketplace channels (UK & international). Develop & execute a sustainable marketplace strategy, identifying growth opportunities. Enhance the customer journey (UX), improving navigation … business strategy. Expand social commerce, ensuring content and advertising remain fresh, engaging, and on-brand. Collaborate with directors on strategic projects, campaign planning, and performance reviews. About You: Proven experience in ecommerce management or senior operational roles. Strong leader with a passion for mentoring teams and fostering collaboration. Commercially savvy, with knowledge of fulfilment, marketplace fees, and digital marketing. More ❯

The role: We are looking for an experienced account manager to join the Customer team at Legatics. You will help manage and build our existing customer relationships, understand our customers' goals in relation to their use of Legatics, grow their adoption of the platform, and look to secure renewals and larger contract values. This all forms part of … the Customer Team's mission to help customers roll out the Legatics platform to their lawyers, identify barriers to use, and come up with creative solutions to ensure our customers get the most out of our software. What you would be doing: Working as part of the Customer team at Legatics, and reporting into the Head of Customer: Account Relationship Management Build and maintain strong, lasting relationships with key stakeholders across accounts to drive long-term customer success. Work with the Head of Customer to identify opportunities to maintain and grow accounts by securing renewals (in particular multi-year), upselling additional features such as BYOK as these become available, and expanding contract sizes. Conduct targeted More ❯

Salary banding: £90,000 - £110,000 dependent on experience Working pattern: 1-2 days per week in office Location: London About our Engineering Team As a business which has AI at its core, we need to have a reliable, scalable and secure real-time ML platform to deliver our product to customers. The Engineering team makes this happen. The … like environments to support frequent, reliable releases. Our team is tackling several big challenges, including: Building a real-time config driven user interface toolbox that seamlessly adapts to diverse customer needs Deploying all changes, including complex machine learning models, reliably to customers within 15 minutes with fully automated tests Build out new exciting product features that broaden our product … software delivery. Nice to have: Coding skills in Python Knowledge of other areas of our tech stack (GitLab, Flink, Helm, FluxCD etc.) Knowledge of enterprise security best practices Proven experience in leading successful technical projects with an infrastructure/platform focus. Ability to effectively communicate technical concepts to both technical and non-technical stakeholders. Naturally collaborative, with excellent communication More ❯

closely with Business Analysts, QA, and stakeholders to understand and deliver business requirements. Actively contribute to Agile ceremonies and continuously improve development practices. Deliver high-quality code that enhances customer experience and strengthens the technical estate. Collaborate with internal teams and external partners to implement scalable solutions. What We're Looking For Essential Skills & Experience Commercial Java … development experience. Understanding of production software applications and databases. Ability to write clean, maintainable code and apply design patterns. Strong analytical and problem-solving skills. Experience working within Agile teams (Scrum or Kanban). Desirable Familiarity with Microsoft technologies and web development. Exposure to insurance or financial services sectors. Knowledge of REST, SOAP, SOA, or CI/CD practices. More ❯

I’m hiring for our long-term client – this time for a Technical Support Engineer or Application Support Engineer within the User Experience UX role with one of my favourite hiring managers – a strong, collaborative team and a high-performing environment. Contract: 12-month PAYE | Inside IR35 + strong possibility of conversion to FTE Salary: Up to … working on a cloud-based enterprise platform – helping troubleshoot UI-related issues, debug frontend behaviour, and create small scripts that streamline issue resolution. It’s hands-on, technical, and customer-facing. You’ll collaborate with global engineering and support teams and have a direct impact on improving customer experience and internal support processes. We’re looking for … someone with: UI development or support experience Exposure to at least two of: ReactJS, GraphQL, AngularJS, AJAX, CSS, Mobile app development Ability to read/debug JavaScript and use browser developer tools Scripting with JavaScript, Python, Bash or Shell Understanding of MySQL or Oracle Strong communication skills and a solutions-driven mindset Nice to have: Experience supporting cloud More ❯

I’m hiring for our long-term client – this time for a Technical Support Engineer or Application Support Engineer within the User Experience UX role with one of my favourite hiring managers – a strong, collaborative team and a high-performing environment. Contract: 12-month PAYE | Inside IR35 + strong possibility of conversion to FTE Salary: Up to … working on a cloud-based enterprise platform – helping troubleshoot UI-related issues, debug frontend behaviour, and create small scripts that streamline issue resolution. It’s hands-on, technical, and customer-facing. You’ll collaborate with global engineering and support teams and have a direct impact on improving customer experience and internal support processes. We’re looking for … someone with: UI development or support experience Exposure to at least two of: ReactJS, GraphQL, AngularJS, AJAX, CSS, Mobile app development Ability to read/debug JavaScript and use browser developer tools Scripting with JavaScript, Python, Bash or Shell Understanding of MySQL or Oracle Strong communication skills and a solutions-driven mindset Nice to have: Experience supporting cloud More ❯

I’m hiring for our long-term client – this time for a Technical Support Engineer or Application Support Engineer within the User Experience UX role with one of my favourite hiring managers – a strong, collaborative team and a high-performing environment. Contract: 12-month PAYE | Inside IR35 + strong possibility of conversion to FTE Salary: Up to … working on a cloud-based enterprise platform – helping troubleshoot UI-related issues, debug frontend behaviour, and create small scripts that streamline issue resolution. It’s hands-on, technical, and customer-facing. You’ll collaborate with global engineering and support teams and have a direct impact on improving customer experience and internal support processes. We’re looking for … someone with: UI development or support experience Exposure to at least two of: ReactJS, GraphQL, AngularJS, AJAX, CSS, Mobile app development Ability to read/debug JavaScript and use browser developer tools Scripting with JavaScript, Python, Bash or Shell Understanding of MySQL or Oracle Strong communication skills and a solutions-driven mindset Nice to have: Experience supporting cloud More ❯

I’m hiring for our long-term client – this time for a Technical Support Engineer or Application Support Engineer within the User Experience UX role with one of my favourite hiring managers – a strong, collaborative team and a high-performing environment. Contract: 12-month PAYE | Inside IR35 + strong possibility of conversion to FTE Salary: Up to … working on a cloud-based enterprise platform – helping troubleshoot UI-related issues, debug frontend behaviour, and create small scripts that streamline issue resolution. It’s hands-on, technical, and customer-facing. You’ll collaborate with global engineering and support teams and have a direct impact on improving customer experience and internal support processes. We’re looking for … someone with: UI development or support experience Exposure to at least two of: ReactJS, GraphQL, AngularJS, AJAX, CSS, Mobile app development Ability to read/debug JavaScript and use browser developer tools Scripting with JavaScript, Python, Bash or Shell Understanding of MySQL or Oracle Strong communication skills and a solutions-driven mindset Nice to have: Experience supporting cloud More ❯

I’m hiring for our long-term client – this time for a Technical Support Engineer or Application Support Engineer within the User Experience UX role with one of my favourite hiring managers – a strong, collaborative team and a high-performing environment. Contract: 12-month PAYE | Inside IR35 + strong possibility of conversion to FTE Salary: Up to … working on a cloud-based enterprise platform – helping troubleshoot UI-related issues, debug frontend behaviour, and create small scripts that streamline issue resolution. It’s hands-on, technical, and customer-facing. You’ll collaborate with global engineering and support teams and have a direct impact on improving customer experience and internal support processes. We’re looking for … someone with: UI development or support experience Exposure to at least two of: ReactJS, GraphQL, AngularJS, AJAX, CSS, Mobile app development Ability to read/debug JavaScript and use browser developer tools Scripting with JavaScript, Python, Bash or Shell Understanding of MySQL or Oracle Strong communication skills and a solutions-driven mindset Nice to have: Experience supporting cloud More ❯

Ensure high standards in project delivery, governance, and impact measurement. Drive adoption of modern machine learning methods and emerging technologies (including Generative AI). Identify opportunities to improve efficiency, customer experience, and revenue through advanced analytics. Requirements: MSc or PhD Degree in Computer Science, Artificial Intelligence, Mathematics, Statistics or related fields. Solid background in Data Science (though this … is not a hands-on technical role) Experience managing small, high-performing teams A confident and strategic leader Excellent communication and stakeholder management skills How to Apply: Please register your interest by sending your CV to Emily Burgess via the Apply link on this page More ❯

Ensure high standards in project delivery, governance, and impact measurement. Drive adoption of modern machine learning methods and emerging technologies (including Generative AI). Identify opportunities to improve efficiency, customer experience, and revenue through advanced analytics. Requirements: MSc or PhD Degree in Computer Science, Artificial Intelligence, Mathematics, Statistics or related fields. Solid background in Data Science (though this … is not a hands-on technical role) Experience managing small, high-performing teams A confident and strategic leader Excellent communication and stakeholder management skills How to Apply: Please register your interest by sending your CV to Emily Burgess via the Apply link on this page More ❯

Ensure high standards in project delivery, governance, and impact measurement. Drive adoption of modern machine learning methods and emerging technologies (including Generative AI). Identify opportunities to improve efficiency, customer experience, and revenue through advanced analytics. Requirements: MSc or PhD Degree in Computer Science, Artificial Intelligence, Mathematics, Statistics or related fields. Solid background in Data Science (though this … is not a hands-on technical role) Experience managing small, high-performing teams A confident and strategic leader Excellent communication and stakeholder management skills How to Apply: Please register your interest by sending your CV to Emily Burgess via the Apply link on this page More ❯

as we can- we don't like inefficiencies nor do we believe that realrisk mitigation is achieved by throwing people at the problem; and We create the best possible customer experience - we want our customers (both internal andexternal) to look forward to going through our processes. The Risk teams are at the forefront of GoCardless' expansion. We must … comprehensive regulatory strategy for UK/ANZ that is fit for GoCardless' businessand strategic objectives. Lead our Consumer Duty Program. What excites us We're looking for someone with experience in a regulated financial institution, who is passionateabout moving to a fast-paced fintech. We'd love to hear from you if you: Have worked in the world of … or aregulator. You have a track record with FCA Regulated firms. You are well versed with communicating with the FCA and ASIC (ASIC would be valuablebut not essential) Have experience in delivering change and interaction with various senior stakeholders. Have experience of regulatory regimes in ANZ, but not essential. Have strong communication skills both written and verbal. Like More ❯