Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence System) Program Manager for its India transportation operations team. As a program manager, you will: Serve as gatekeeper in assigned process areas for the change management process Partner with tech organization on the business … completed projects to verify sustained impact This role calls for an individual who understands all aspects of performance which impacts both internal and external customer experience. The individual will determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills … to create long term sustainable process paths to improve customer experience. The successful candidate will be a person who enjoys and loves working with data, understands operational processes and would be able to design and define progress paths. BASIC QUALIFICATIONS - 5+ years of program or project management experienceMore ❯
data is at the heart of what we do. About the role As a Privacy Apprentice you will join the Privacy function and gain experience across the full portfolio of activities. The apprenticeship program provides unique exposure and is designed to provide deep insight into the Data Privacy Office … function to gain the skills, knowledge, and experience to kickstart a successful career in Data Protection. During the 24-month scheme you will gain experience across the 3 arms of the team: Privacy Assessments and Information Rights and Governance Governance, Risk, Compliance and Culture Privacy Assurance Management Programs … are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs. An operation of this More ❯
are excited to work with a global, multicultural team collaboratively and are a keen problem solver. Your focus will be on delivering an outstanding customerexperience, finding and delivering on new opportunities, and driving mutual success for Adyen and our customers. Our Account Managers are encouraged to challenge … team because winning is more important than ego. In this role, you'll work on a wide portfolio of accounts across various verticals, developing customer relationships and driving growth for your accounts alongside talented and driven colleagues. Why you should join the Adyen Account Management team: At Adyen, the … to help grow accounts and meet financial targets. Project management: Prioritize and manage projects with varying timelines, leveraging internal support as needed. Feedback: Provide customer feedback to improve products and merchant experience. Independence: Manage tasks proactively to meet deadlines and resolve issues for smooth workflow and high-quality results. More ❯
Flexible locations United Kingdom - London time type Full time posted on Posted 29 Days Ago job requisition id JR289788 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details … About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too … driven experiences across every touchpoint. Our Retail Vertical Sales Team partners with the UK's leading retailers to drive digital transformation using the Salesforce Customer 360 platform. We are looking for a Named Account Executive (AE2) to support the team managing a portfolio of top UK retail brands. This More ❯
embedding digital-first journeys and intelligent self-service models Leverage performance data to drive continuous improvement and measure business impact Candidate Profile Extensive leadership experience in operational transformation within complex, regulated environments: ideally financial services Proven track record in delivering major change programmes that span technology, operations, and customerexperience Deep knowledge of AI, automation, and digital tools as they apply to operations and client servicing Commercially minded, with strong financial acumen and experience building business cases at enterprise level Exceptional stakeholder management skills, with the ability to influence at Executive Committee and Board level Inspirational … leadership style with experience building and scaling diverse, high-performing teams Highly resilient, delivery-focused, and comfortable operating in ambiguity and at pace Engagement Details This is an interim executive assignment, requiring immediate availability. The role offers the chance to deliver tangible, enterprise-level change within a high-growth More ❯
embedding digital-first journeys and intelligent self-service models Leverage performance data to drive continuous improvement and measure business impact Candidate Profile Extensive leadership experience in operational transformation within complex, regulated environments: ideally financial services Proven track record in delivering major change programmes that span technology, operations, and customerexperience Deep knowledge of AI, automation, and digital tools as they apply to operations and client servicing Commercially minded, with strong financial acumen and experience building business cases at enterprise level Exceptional stakeholder management skills, with the ability to influence at Executive Committee and Board level Inspirational … leadership style with experience building and scaling diverse, high-performing teams Highly resilient, delivery-focused, and comfortable operating in ambiguity and at pace Engagement Details This is an interim executive assignment, requiring immediate availability. The role offers the chance to deliver tangible, enterprise-level change within a high-growth More ❯
embedding digital-first journeys and intelligent self-service models Leverage performance data to drive continuous improvement and measure business impact Candidate Profile Extensive leadership experience in operational transformation within complex, regulated environments: ideally financial services Proven track record in delivering major change programmes that span technology, operations, and customerexperience Deep knowledge of AI, automation, and digital tools as they apply to operations and client servicing Commercially minded, with strong financial acumen and experience building business cases at enterprise level Exceptional stakeholder management skills, with the ability to influence at Executive Committee and Board level Inspirational … leadership style with experience building and scaling diverse, high-performing teams Highly resilient, delivery-focused, and comfortable operating in ambiguity and at pace Engagement Details This is an interim executive assignment, requiring immediate availability. The role offers the chance to deliver tangible, enterprise-level change within a high-growth More ❯
embedding digital-first journeys and intelligent self-service models Leverage performance data to drive continuous improvement and measure business impact Candidate Profile Extensive leadership experience in operational transformation within complex, regulated environments: ideally financial services Proven track record in delivering major change programmes that span technology, operations, and customerexperience Deep knowledge of AI, automation, and digital tools as they apply to operations and client servicing Commercially minded, with strong financial acumen and experience building business cases at enterprise level Exceptional stakeholder management skills, with the ability to influence at Executive Committee and Board level Inspirational … leadership style with experience building and scaling diverse, high-performing teams Highly resilient, delivery-focused, and comfortable operating in ambiguity and at pace Engagement Details This is an interim executive assignment, requiring immediate availability. The role offers the chance to deliver tangible, enterprise-level change within a high-growth More ❯
embedding digital-first journeys and intelligent self-service models Leverage performance data to drive continuous improvement and measure business impact Candidate Profile Extensive leadership experience in operational transformation within complex, regulated environments: ideally financial services Proven track record in delivering major change programmes that span technology, operations, and customerexperience Deep knowledge of AI, automation, and digital tools as they apply to operations and client servicing Commercially minded, with strong financial acumen and experience building business cases at enterprise level Exceptional stakeholder management skills, with the ability to influence at Executive Committee and Board level Inspirational … leadership style with experience building and scaling diverse, high-performing teams Highly resilient, delivery-focused, and comfortable operating in ambiguity and at pace Engagement Details This is an interim executive assignment, requiring immediate availability. The role offers the chance to deliver tangible, enterprise-level change within a high-growth More ❯
london (city of london), south east england, united kingdom
New Street Consulting Group (NSCG)
embedding digital-first journeys and intelligent self-service models Leverage performance data to drive continuous improvement and measure business impact Candidate Profile Extensive leadership experience in operational transformation within complex, regulated environments: ideally financial services Proven track record in delivering major change programmes that span technology, operations, and customerexperience Deep knowledge of AI, automation, and digital tools as they apply to operations and client servicing Commercially minded, with strong financial acumen and experience building business cases at enterprise level Exceptional stakeholder management skills, with the ability to influence at Executive Committee and Board level Inspirational … leadership style with experience building and scaling diverse, high-performing teams Highly resilient, delivery-focused, and comfortable operating in ambiguity and at pace Engagement Details This is an interim executive assignment, requiring immediate availability. The role offers the chance to deliver tangible, enterprise-level change within a high-growth More ❯
embedding digital-first journeys and intelligent self-service models Leverage performance data to drive continuous improvement and measure business impact Candidate Profile Extensive leadership experience in operational transformation within complex, regulated environments: ideally financial services Proven track record in delivering major change programmes that span technology, operations, and customerexperience Deep knowledge of AI, automation, and digital tools as they apply to operations and client servicing Commercially minded, with strong financial acumen and experience building business cases at enterprise level Exceptional stakeholder management skills, with the ability to influence at Executive Committee and Board level Inspirational … leadership style with experience building and scaling diverse, high-performing teams Highly resilient, delivery-focused, and comfortable operating in ambiguity and at pace Engagement Details This is an interim executive assignment, requiring immediate availability. The role offers the chance to deliver tangible, enterprise-level change within a high-growth More ❯
Southampton, Hampshire, United Kingdom Hybrid / WFH Options
Kingfisher plc
GRC team, fostering a proactive and collaborative culture. Report on key metrics and insights to demonstrate the impact and value of GRC initiatives. Proven experience embedding & delivering IT & Security GRC frameworks in a large, matrixed organisation. Strong knowledge of security standards and frameworks (e.g. ISO27001, NIST, PCI DSS, Cloud … Excellent understanding of the principles, theories, practices and techniques for activities associated with planning and implementing information security management frameworks and general IT controls Experience in chairing effective governance meetings with senior representation with the ability to translate technical risks and impact to technical and non-technical colleagues in … with a focus on continuous improvement and service excellence. High integrity, sound judgment, and a passion for building trusted relationships across all levels. Be Customer Focused - constantly improving our customers' experience I listen to my customers I use available data to help make decisions Be Human - acting with More ❯
a 2 month contract. A hybrid role with 2-3 days a week in their central London offices. Responsibilities Perform in-depth analysis of customer data and operational metrics for the UK, and Emerging Markets, providing actionable insights and recommendations to enhance customerexperience and streamline operational … efficiencies across these markets. Analyse customer feedback data using operational data such as average handle times, queue wait times, and contact drivers. Conduct root cause analysis to identify key issues impacting customer satisfaction and operational performance. Develop strategic recommendations for BPO partner leadership to drive accountability and foster More ❯
a 2 month contract. A hybrid role with 2-3 days a week in their central London offices. Responsibilities Perform in-depth analysis of customer data and operational metrics for the UK, and Emerging Markets, providing actionable insights and recommendations to enhance customerexperience and streamline operational … efficiencies across these markets. Analyse customer feedback data using operational data such as average handle times, queue wait times, and contact drivers. Conduct root cause analysis to identify key issues impacting customer satisfaction and operational performance. Develop strategic recommendations for BPO partner leadership to drive accountability and foster More ❯
Leatherhead, Surrey, United Kingdom Hybrid / WFH Options
Torrey Holistics
We are seeking a highly IT-literate and customer-focused individual to join our team as a Customer Support Specialist. The successful candidate will play a crucial role in managing customer inquiries, providing systems support, assisting with our Taster Validation Schemes, and supporting the sales team with … reporting and data entry. Essential Job Functions Customer Support: Respond promptly to customer inquiries via the helpdesk system. Provide information and support to customers regarding Taster Validation Schemes. Ensure excellent customer satisfaction through effective communication and issue resolution. Systems Support: Handle systems-related requests and issues related … and using the browser-based system for scheme participation. Provide guidance on technical aspects of the schemes. Collaborate with internal teams to ensure seamless customer experience. Assist the sales team with reporting requirements. Help customers with entering data into the system. Address login issues and provide technical support related More ❯
achieve As an Account Executive, you will develop new accounts or expand existing accounts within an established geographic territory or product line, building strong customer relationships in the field while ensuring a great customerexperience for all. You will: •Manage and support territory and accounts, including account … member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements •5-10 years of related experience in a relationship selling role •Ability to leverage other teams, such as the internal sales force, pre-sales, services consultants, product managers and finance More ❯
achieve As an Account Executive, you will develop new accounts or expand existing accounts within an established geographic territory or product line, building strong customer relationships in the field while ensuring a great customerexperience for all. You will: •Manage and support territory and accounts, including account … member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements •5-10 years of related experience in a relationship selling role •Ability to leverage other teams, such as the internal sales force, pre-sales, services consultants, product managers and finance More ❯
passionate and motivated junior/mid level c# developer to join our dynamic team that is dedicated to building backendservices to deliver high-quality experience for our customers. You will be joining our core development team of six developers responsible for the many microservices within the Workiro platform andyou … of projects, from feature development, technical improvements, to bug fixes. Things you will struggle without Ideally at least 2 years of professional software development experience, with the majority in c# Passion for the C# language and using the latest design patterns An ability to understand business requirements and deliver … Understanding of microservices and event driven architectures to ensure scalable, robust solutions. Solid understanding of programming fundamentals and a thirst to learn more Demonstratable experience of working with RESTful APIs and OAuth 2.0 protocols in a commercial environment Proficiency with source control tools such as Git with the ability More ❯
the UK's leading investment platforms. Visa sponsorship may be available for exceptional candidates. The ideal candidate will have a minimum of 5 years' experience in data science or a related field, with extensive knowledge of advanced statistical analysis and machine learning algorithms. Proficiency in Python, R, and SQL … is essential. As a Senior Data Scientist, you will play a key role in developing data solutions that drive business strategy, improve customerexperience, and enhance operational efficiency. Join AJ Bell and be part of a forward-thinking organisation that values expertise, innovation, and continuous learning in a … as appropriate Contribute to the development of best practices and standards for data science workflows within the organisation Qualifications Minimum of 5 years of experience in data science or a related field Extensive knowledge of advanced statistical analysis and machine learning algorithms Proficiency in programming languages such as Python More ❯
consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that's efficient … don't want to chuck code over the fence, and you are keen to be involved right through to delivering the code to the customer A desire to build up and see others succeed, rather than wanting to be the Hero We believe every engineer should have a fundamental … self-development budget you can use to grow in the areas mentioned below, or any other of your choosing! The must haves: Fundamental coding experience in more than one widely used language type i.e. Python, Java, C#, JavaScript, TypeScript etc Plus at least one of these: Experience working More ❯
Avanti Recruitment is working with a growing technology company based near Crawley that specialises in providing real-time customerexperience insights through call/teams reports to enhance their clients revenue growth, within the cloud communications market. They are on the lookout for a Senior Java Developer to … They are working with over 600 of the world's leading telecoms and IT providers and have deployed their solutions to over 10,000 customer sites, across multiple sectors, worldwide. Required Skills: - Strong Java experience - Springboot Microservices - REST APIs - Docker/Kubernetes - Multi-threading - Worked in a fast … paced SME - Architecture/Design experience Desirable Skills: - AWS/Azure/GCP - Serverless architecture - DevOps practices - Kafka/RabbitMQ or similar - Data Modelling/API Visioning Benefits: - Salary up to £75,000 - Bonus up to 10% - 11% Pension (6 % employer, 5% employee) - Vitality Healthcare - Death in service - Working More ❯
Avanti Recruitment is working with a growing technology company based near Crawley that specialises in providing real-time customerexperience insights through call/teams reports to enhance their clients revenue growth, within the cloud communications market. They are on the lookout for a Senior Java Developer to … They are working with over 600 of the world's leading telecoms and IT providers and have deployed their solutions to over 10,000 customer sites, across multiple sectors, worldwide. Required Skills: - Strong Java experience - Springboot Microservices - REST APIs - Docker/Kubernetes - Multi-threading - Worked in a fast … paced SME - Architecture/Design experience Desirable Skills: - AWS/Azure/GCP - Serverless architecture - DevOps practices - Kafka/RabbitMQ or similar - Data Modelling/API Visioning Benefits: - Salary up to £75,000 - Bonus up to 10% - 11% Pension (6 % employer, 5% employee) - Vitality Healthcare - Death in service - Working More ❯
from retail into cross-regional teams to accelerate the adoption of E-commerce best practices across all sectors. You will be accountable for product customer satisfaction, as measured through POR, NPS, and net growth, and will deliver on product growth targets through effective pipeline development and management. Your role … advantage, and enhance market share. Finally, you will lead product development, innovation, and future investment planning, reporting to the Product Board. Minimum Requirements: Significant experience (5 years) with blue-chip organizations in logistics environments relevant to the product. Understanding, refining, and following the product management process. Product collateral development. … Managing a sales channel. Product costing. Customer feedback and product roadmap development. Value proposition development. Customerexperience journey design. Job Titles: Product Manager/Director. More ❯
To develop and maintain high-quality and innovative Digital solutions providing marketing leading Digital customer experiences. To collaborate with teams in product, delivery, test, and service to deliver scalable and secure solutions in line with business ambitions. The role will create new standards, collaboration, and governance structures for engineering … we believe Digital will enable us to deliver a step change in the pub experience. We obsess over building best-in-class user and customer experiences across our digital products. We aim to be the pride of British hospitality by delivering digital products that seamlessly integrate with our physical … more Career development: Opportunities across our brands and training programs Qualifications Proven problem solver with proactive approach Ability to coach and mentor team members Customer-focused ownership and accountability Strong relationship-building skills Motivated team player with team-centered behaviors Effective communication skills Adaptability in a fast-changing environment More ❯
traders, analysts, charterers, hedge funds, and other market participants requires sophistication and effort. Ensuring the right questions are asked and answered effectively to maximize customer satisfaction is paramount. Vortexa delivers high-quality data and market predictions via an intuitive analytics platform, including front-end applications, an API, and SDKs. … VP of Product. You will collaborate with multiple teams to maintain a detailed plan for the Vortexa product estate, ensuring a superior user and customerexperience and helping us maintain a market-leading analytics platform. Responsibilities: Partner with product managers, VP ADT, and pod leads to execute the … application delivery roadmap, ensuring alignment with product vision and delivering customer value. Track application metrics such as usage and performance, providing actionable insights for improvements. Work closely with engineering to assess feasibility, prototype, test, and define user experiences. Create and prioritize engineering tasks, participate in backlog refinement and sprint More ❯