1,401 to 1,425 of 2,711 Customer Experience Jobs in England

environment Happy hours and office games Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines The Job Join Simpro as a Customer Success Manager - Be the Champion Behind Our Customers' Success! Are you passionate about building lasting relationships and helping customers get the most out of their software? Simpro is on … the lookout for a driven and people-focused Customer Success Manager to become a trusted advisor to our valued customers and guide them on their journey to success. In this dynamic role, you'll be at the heart of our customer experience - maintaining proactive, regular communication with our customers, helping them unlock the full value of Simpro … s products, and ensuring they remain satisfied, engaged, and thriving. Location: Remote, UK Full-time What You'll Do Nurturing strong, strategic relationships with your customer portfolio to ensure long-term retention and satisfaction. Acting as a customer advocate - identifying workflow inefficiencies, sharing best practices, and making sure customers are up to speed with the latest features and More ❯

and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together. As a Customer Support Specialist, you'll be the first point of contact for our customers and you'll be helping solve any queries and help troubleshoot any problems. Put simply, our … Customer Support Specialists are the digital face of Kroo! We believe our people and culture are what makes Kroo different, so we're keen to promote people development within the company so you'll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you'll also work alongside our … product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation. The Kroo is growing and we'd love to hear from you if you're interested in joining us in our journey. Here's what you will be doing: Provide and maintain exceptionally high levels of customer More ❯

your birthday Up to 2 volunteering days per year Your own personal Soldo card Employee Assistance Programme Tax-efficient bike-to-work scheme The role We are seeking a Customer Success Team Lead for the UK & Ireland who will be responsible for leading a team of Customer Success Managers (CSMs). The team will focus on driving customer … expansion, and adoption across a diverse portfolio of mid-market and enterprise clients. Reporting to the Head of Sales UK & I, you will be a hands-on manager, supporting customer engagements while also owning team performance against upsell and retention targets. As a leader, you will help your team balance proactive use case-driven expansion with consultative support, ensuring … that every customer realises the full value of Soldo. You will collaborate closely with Sales, Pre-Sales, Onboarding, Professional Services, and Product Marketing teams to support smooth customer transitions and promote adoption. Your success will be measured by your team's ability to maintain high customer satisfaction, achieve upsell targets, and deliver world-class customer experiences. More ❯

our customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun More ❯

We are looking for an Associate with an interest in finance and technology that wants to help make the home buying process better. You will join our top-performing Customer Success team to help ensure that our firms are using Acre's platform seamlessly as we continue to grow our market share. You will work closely with other Acre … day will involve: Developing and maintaining a deep knowledge of our users and our product Assisting brokers with their day-to-day support requests while providing them with outstanding customer experience via phone, email and screenshares. Be an advocate for our customers, using their feedback to improve our product, in collaboration with our product development team Perform technical … troubleshooting and problem-solving of customer queries. Delivering high quality webinar training s to our customers on how to use Acre Producing clear and simple communications around our product (e.g. release notes, knowledge base articles, training videos etc.) About you: Excellent at communicating with a customer focused attitude Curious in nature and with a strong desire to achieve More ❯

We are looking for an Associate with an interest in finance and technology that wants to help make the home buying process better. You will join our top-performing Customer Success team to help ensure that our firms are using Acre's platform seamlessly as we continue to grow our market share. You will work closely with other Acre … day will involve: Developing and maintaining a deep knowledge of our users and our product Assisting brokers with their day-to-day support requests while providing them with outstanding customer experience via phone, email and screenshares. Be an advocate for our customers, using their feedback to improve our product, in collaboration with our product development team Perform technical … troubleshooting and problem-solving of customer queries. Delivering high quality webinar training s to our customers on how to use Acre Producing clear and simple communications around our product (e.g. release notes, knowledge base articles, training videos etc.) About you: Curious in nature and with a strong desire to achieve. Highly self-motivated and able to work independently. Have More ❯

a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom. Role Overview: The Senior Solution Architect for CX and CRM plays a pivotal role in driving successful customer engagements and major CX deals. This position requires a strategic thinker with a deep understanding of complex solution integration … across front and back office systems. Key Responsibilities: Lead the design and presentation of comprehensive CX & CRM architectures tailored to customer needs. Serve as a senior technical leader, guiding presales activities and ensuring alignment with customer objectives. Manage and coordinate complex customer engagements, collaborating with multiple teams to deliver integrated business solutions. Act as a key communicator … across EMEA to ensure project success. Required Skills and Experience: Extensive experience as a senior technical leader and presales architect. Proven ability to design and implement complex CX & CRM solutions. Exceptional communication skills for effective stakeholder management and executive briefings. Expertise in multiple CX technologies and a strong network within SAP. Ability to manage and coordinate large-scale More ❯

About Us Launched in July 2020, the Kerv Group is a next-generation 'customer-first, cloud-first' provider, created to help customers achieve successful business outcomes in a new digital era. We are undergoing an exciting period of transformation and growth following the merger of five highly successful organisations. One of those organisations is Kerv Experience who live … and breathe customer engagement. Every day … we create and implement award-winning, cloud omnichannel solutions to help our customers deliver industry-leading customer experience. At Kerv Experience we know that implementing a new CX platform is a big deal - that comes with big challenges. That's why our expert team is flexible. We're ready to help our customers every step of the way More ❯

Capgemini's Intelligent Customer Operations practice focuses on designing, transforming, and operating clients' Customer Contact Centres Operations. This includes: • Consulting o Contact centre maturity assessments across people, process and technology o Best-in-class customer journey design and implementation o Design of digitally enabled operating models and contact/channel strategies • Technology o … Contact Centre and CRM technology deployment o Introduction of GenAI and Agentic AI solutions to enable autonomous and augmented service o Data and insight-led approaches to improve future CX outcomes • Outsourcing o Transforming and operating BPO contact centre operations Hybrid working: The places that you work from day to day will vary according to your role, your needs, and … formal tenders (RFx processes) and pro-actively to clients. • Assist in assessing existing contact centre processes, technology solutions and sourcing approach to identify opportunities for the implementation of new CX methodologies, technology solution recommendations and the definition of outsourcing models that enable positive customer experiences and cost efficiency. • Contribute to creating winning proposals and responding to RFIs/RFPs More ❯

value our ability to provide Salesforce advisory and execution capabilities for complex end-to-end multi-cloud, multi-country deployments across the entire spectrum of Customer Experience (CX), be it Sales, Service (including Field Service), Marketing, Commerce, Analytics & Integration. Our dedicated Salesforce practice harnesses the full power of Salesforce products and innovations, while leveraging our design thinking, consultative … approach, and CX expertise to create new digital experiences for customers. We are looking for an Enterprise Architect who will be responsible for designing and implementing end-to-end solutions for engagements that involve Salesforce within an Enterprise landscape leveraging multiple Salesforce Clouds (platform) within the extended client ecosystem. In this role you will provide strategic technical leadership that enables … business success as impacted by technology and its application to business systems (integrated technology, process, and work done by people). You need to have experience overcoming enterprise challenges with digital transformation, rapidly changing business models and customer expectations. This role brings expertise in the Lead to Revenue space covering sales functions through Revenue Recognition including but not More ❯

thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous … largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. … key account stakeholders, and understand business drivers to effectively position and promote Sabio solutions. Collaboration with the presales and consultancy team to develop business cases based on ROI or customer service improvements will also be essential. The ideal candidate will have experience in solution/insight selling, a strong cultural fit with the drive to advance our business More ❯

Europe to deliver billions of shipments each year. We collaborate with multiple internal teams (e.g. Transportation Design, Supply Chain, External Fulfillment, Tech, etc) to ensure a speedy and reliable customer delivery in the cheapest way possible. As a Transportation Program Manager, you will be part of the Operations team owning the setup of the systems that decide how shipments … teams to improve end-to-end forecasting, network flow, planning, and execution. It also brings together our teams from across the business focused on our Operational Excellence pillars - Amazon Customer Excellence Systems (ACES), Learning, Quality, Service, Sustainability and Reliability Maintenance Engineering (RME) Field teams. This integration strengthens operations and execution while driving quality improvements and enhanced customer experience … deep diving issues and leading system standardization initiatives. Working with your team and internal partners, you invent and develop system and process improvements that deliver new business value, improve CX, and increase team productivity, speed, and quality. - Bachelor's degree or equivalent - Experience in program or project management - Experience with Excel - Strong communication skills, both verbal and written More ❯

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker … ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction … making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real More ❯

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker … ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction … making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real More ❯

some of the following skills: § Knowledge of UX and a good understanding of UX Best Practice § Ability to identify/test and improve Website design and UX/UI § Experience of working with Photoshop (or similar) § Experience of creating design wireframes/mock-ups § Experience of working within enterprise content management systems and preferably some experience … manner with colleagues in the wider Digital Team and GIS Web Development Team. § A good understanding of the web development cycle, web technologies and good understanding of UX/CX/Web Design/Customer Journeys § Have an interest in current web trends & web technologies § Experience in MS Office is essential § Results oriented with an ability to work More ❯

About Afiniti Afiniti is the global leader in AI-based behavioral pairing for contact centers. Our patented approach optimizes human interactions, delivering measurable gains in customer conversion, retention, and customer service cost optimization metrics. We are a privately held company with a 17-year track record of innovation and a global footprint across North America, EMEA, and Asia … company poised for its next wave of growth. Why This Role Matters We’re looking for a driven Account Executive with a strong command of complex sales cycles and experience selling cross-functional B2B solutions to medium and large enterprises. You’ll be responsible for building a qualified pipeline, advancing strategic enterprise deals, and partnering closely with internal teams … with MEDDPICC as a qualification and forecasting framework. Highly motivated, organized, and results-oriented. Ideal Candidate Experience selling AI or advanced analytics solutions. Sold Customer Experience (CX) solutions or platforms. Has successfully sold to CMOs, CROs, or Contact Center Operations leaders. Trained in Force Management’s Command of the Message. Multilingual, with the ability to engage international More ❯

About Afiniti Afiniti is the global leader in AI-based behavioral pairing for contact centers. Our patented approach optimizes human interactions, delivering measurable gains in customer conversion, retention, and customer service cost optimization metrics. We are a privately held company with a 17-year track record of innovation and a global footprint across North America, EMEA, and Asia … company poised for its next wave of growth. Why This Role Matters We’re looking for a driven Account Executive with a strong command of complex sales cycles and experience selling cross-functional B2B solutions to medium and large enterprises. You’ll be responsible for building a qualified pipeline, advancing strategic enterprise deals, and partnering closely with internal teams … with MEDDPICC as a qualification and forecasting framework. Highly motivated, organized, and results-oriented. Ideal Candidate Experience selling AI or advanced analytics solutions. Sold Customer Experience (CX) solutions or platforms. Has successfully sold to CMOs, CROs, or Contact Center Operations leaders. Trained in Force Management’s Command of the Message. Multilingual, with the ability to engage international More ❯

Treasure Data At Treasure Data, we're on a mission to radically simplify how companies use data and AI to create connected customer experiences. Our intelligent customer data platform (CDP) drives revenue growth and operational efficiency across the enterprise to deliver powerful business outcomes. We are thrilled that Forrester has recognized Treasure Data as a Leader in The … Forrester Wave: Customer Data Platforms For B2C . It's an honor to be acknowledged for our efforts in advancing the CDP industry with cutting-edge AI and real-time capabilities. Furthermore, Treasure Data employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers-self-starters who take initiative, anticipate needs, and proactively jump … revenue, reduce costs, and build trust. Through unique capabilities such as the Diamond Record, AI Agent Foundry, and AI Decisioning with Real-Time Personalization, Treasure Data enables marketing and CX teams to personalize cross-channel engagement in real-time, optimize marketing spend while increasing ROI, and drive customer lifetime value through more intelligent retention and loyalty. Our Dedication To More ❯

Are The successful candidate for this global role requires an ability to communicate and present at a leadership level, understand business priorities and the industry/competitive landscape, have experience in building programs and processes and leading program execution. The TEA must have knowledge of adult learning methodologies, resource curation and technical resource creation. The TEA must have technology … their business priorities. - Work closely with Architecture Teams, Business Entities, and subject-matter-experts as a resource for alignment of training topics and materials to meet program goals, being customer relevant, accurate and engaging - Resource Strategy: Leading to ensure the cross-functional team is working collaboratively with Instructional Designers, subject matter experts (SMEs), and Architecture Teams to continuously curate … Leader. - Supporting our mission of continuous evaluation of sales training curriculum and assessment materials relative to Cisco Business Climate (VTs, Industry, Company meetings, Earnings Calls, IMPACT Presentations, CiscoLIVE, DevNet, CX Adademy etc.) - Supporting cross-functional teams to curate, develop and maintain sales training resources, gamification, curriculum materials and assessment/exams. Consult and leverage relationships with the appropriate organizations such More ❯

Business Development position is a hybrid position within the high performance Marketing and Sales team at Opus, this would suit a confident individual with a couple of year's experience in an BDR/SDR role. The successful candidate will be confident in business development approaches to help the marketing team reignite warm leads we have previously gained bringing … new role will elevate the performance of ambitious KPIs the marketing department are responsible for delivering and strengthen prospect relationships by raising awareness of our IT, Cyber, Contact Centre (CX), Mobile and Telecoms propositions. You might be working as an SDR currently or from a recruitment background or similar, looking to make the switch. Additionally, you will be responsible for … artworkers and building meaningful relationships with the marketing contacts at our strategic partners • Assist with managing the production of branded collateral and production of website content for our ideal customer profiles and specific verticals • Full management of LinkedIn content and scheduling posts • Assist in the production of internal communications and sales presentation content Business Development Activities • Reaching out and More ❯

new role will elevate the performance of ambitious KPIs the marketing department are responsible for delivering and strengthen prospect relationships by raising awareness of our IT, Cyber, Contact Centre (CX), Mobile and Telecoms propositions. Additionally, you will be responsible for: Marketing Activities • Assisting with Account Based Marketing and nurture campaigns • Liaising with freelance artworkers and building meaningful relationships with the … marketing contacts at our strategic partners • Assisting with managing the production of branded collateral and production of website content for our ideal customer profiles and specific verticals • Full management of LinkedIn content and scheduling posts • Assisting in the production of internal communications and sales presentation content Business Development Activities • Reaching out and following up on lost leads using telephone … for a good work/life balance - 2 days a week in the Reigate office (Tues & Weds) The talents we are excited to see You will have the following experience/skills: • 2 years' experience in a related Marketing role • Competent in Microsoft 365 (Outlook, Excel, PowerPoint, Word Etc) • Some familiarity with an AI platform (Gemini, Chat GPT More ❯

sales opportunities aligned with their defined business outcomes, financial needs, and long-term objectives. Utilizing the Cisco Sales and Lifecycle Selling methodology, you will drive incremental value for the customer and growth for Cisco with a customer beneficial, single Services and Buying Program solution. Build services and buying programs … account strategy, including in the annual Account Planning process. Identify customer KPIs, quantify the pain (initial ROI), and create value case for customer. Accountable for the coordination of CX and Buying Programs resources to create scope and quote. Expert-level Buying Program and licensing knowledge that includes total cost of ownership, benefits and risk analysis, to build and deliver … a strategic customer-outcomes focused proposal tailored to multiple customer personas including LOB, Procurement and IT. Own renewal and expansion of Buying Programs and ensuring True Forward is forecasted. Seller Expectations Owner of alignment on services and Buying Programs strategy with customer and Account Team, educating and mentoring the AM's where needed. Utilize, be measured against More ❯

implement Instructure's products and services. This role is highly cross-functional and requires strong collaboration with geographically dispersed internal teams including channel sales, solutions engineering, operations, marketing, and customer success. What you will do: Program Development: Create and deliver enablement content and programs aligned with company OKRs and the evolving needs of our international reseller ecosystem (e.g. sales … content, courses, and certifications. Cross-Functional Collaboration: Serve as a central coordination point and strategic partner to internal teams, including Channel Sales & Operations, Solutions Engineering, Marketing, RevOps, Product, and CX, to align channel enablement initiatives with broader company priorities and ensure consistent messaging. Webinar Delivery: Plan, produce, and deliver engaging webinars and live sessions for partners on an ongoing basis … to know/have: Familiarity with partner ecosystems (e.g. channel sales, systems integrators, referral partners, etc.) Excellent language skills including reviewing and editing content for clarity and conciseness Great customer presence and communication skills Experience planning, designing and creating learning programs, courses, assessments using a learning management system and learning content creation applications such as Camtasia, Captivate, etc More ❯

Hybrid - 2 days week in office) The Product Designer/UX/UI Designer will report into the Lead Designer and will take ownership of the development of the customer journey across mobile app and web, focusing on offering the best-in-class customer experience from research and discovery all the way through to iterative design and … The Product Designer/UX/UI Designer will: Provide engaging and intuitive user experiences across digital products. Test design concepts with customers and iterate designs in response to customer feedback. Work cross-functionally with Product Managers, Engineers and Data Analysts to ensure designs meet business, customer and technical needs. The Product Designer/UX/UI Designer … must have: Previous experience in a Product Design/UX role in a mobile first environment, from any sector such as retail, travel, hotels, holidays, airlines, ticketing, finance, insurance, price comparison, etc. Ideally experience of Sketch, Abstract, Zeplin, Figma, InVision, Adobe CC. Design experience in an Agile environment. Experience working with Design Systems. More ❯

Digital Channels - a newly created, strategic leadership role reporting directly to the CEO. This is an exciting opportunity to play a central role in shaping the bank’s digital customer experience and long-term transformation roadmap. About the Role As Head of Digital Channels, you will lead the definition and execution of the bank’s digital strategy across … all customer-facing platforms. You’ll be responsible for delivering a modern, secure, and seamless experience across digital banking channels, including web and mobile, as well as core systems linked to customer engagement, onboarding, trade finance, and CRM. This is a high-impact, cross-functional role that will see you working closely with senior leadership, product, technology … and operations teams. You’ll balance innovation and efficiency while ensuring customer journeys are seamless, secure, and aligned with regulatory standards. Key Responsibilities Develop and implement the digital channels strategy in line with business goals Own the end-to-end customer journey across key digital platforms Drive continuous improvement and innovation in digital product delivery Oversee platform performance More ❯