1,426 to 1,450 of 2,380 Customer Experience Jobs in England

Marketing/PR/Product Management Contract Type Contract Location London/Working from Home Up to £50k plus bonuses Job Reference MediaIQ-MX12mth-1039 Do you have extensive experience of running the visitor, partner and vendor acquisition for a large scale exhibition? Interested in a 12 month maternity cover contract where you will be in charge of the … of Senior Event Marketing Manager To create and deliver the visitor & buyer acquisition strategy for a global tech event series, through strategic marketing plans and targeted messaging for each customer segment Oversee the execution of all visitor & buyer marketing campaigns, and deliver growth in attendance, quality and engagement of our audience. Work with the Senior Leadership Team (Event Directors … Portfolio Director, Head of Content) to create content marketing programmes that drive new audiences, retain existing customer groups and grow the community. Work with the digital marketing teams (automation, web, PPC) and Visitor Marketing team (Marketing Manager and Executive) to ensure efficient and effective delivery against the strategic marketing plan. Create a strong 365 content plan - working with your More ❯

The Collecting Group (TCG) is the force behind two of the most exciting online auction platforms, Collecting Cars and Watch Collecting. We're redefining the experience of buying and selling enthusiast cars and collectible watches globally. As we continue to scale, we're looking for a CRM Manager to help nurture, retain, and re-engage our growing community of … buyers and sellers. The Mission We're seeking a commercially minded, data-driven CRM Manager to own and optimise the customer lifecycle across both our platforms. You'll be responsible for building and executing CRM strategies that drive user activation, retention , and engagement, guiding customers from first touch through to becoming active sellers and repeat buyers. Success metric stretches … strategy across Collecting Cars and Watch Collecting, supporting both seller and buyer journeys. Design and implement personalised onboarding, reactivation, and retention campaigns to drive conversion and lifetime value. Own customer journey mapping and segmentation strategies to identify and act on opportunities across the funnel. Collaborate with product and development teams to integrate CRM touchpoints seamlessly across the platforms. Work More ❯

MSP) specialising in delivering tailored connectivity, voice, and infrastructure solutions to business clients across the UK. Due to continued growth, they are now seeking a Service Delivery Specialist with experience in coordinating network and telecoms projects - particularly involving LAN/WAN installations, migrations, and number porting. This is an excellent opportunity for a hands-on service delivery professional with … and issue resolution Coordinate internal technical teams and third-party suppliers to ensure successful implementation of network and telecoms solutions Ensure projects are delivered in line with SLAs and customer expectations, escalating any delays or issues where necessary Maintain accurate service documentation, schedules, and reports throughout the delivery process Support continuous improvement efforts across service operations to enhance customer experience and delivery efficiency Requirements as a Service Delivery Specialist: Previous experience in a Service Delivery, Provisioning, or Project Coordination role within a telecoms or MSP environment Proven background working with LAN/WAN solutions, broadband and leased line installations, VoIP systems, or hosted telephony Strong understanding of number porting procedures, connectivity provisioning, and service migrations Ability More ❯

across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within … established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and … platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed More ❯

across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within … established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and … platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer's needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed More ❯

departments (Support, Product management, R&D) and customers around the globe for end-to-end resolution of issues focusing on systemic issues and product stabilization/improvement. Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates. Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations. Install, configure … accuracy. Participate in knowledge transfer activities as required. Have you got what it takes? Bachelor's degree in Computer Science/Software Engineering (or similar). 4+ years of experience working within application or software support and/or installation. 2+ years of experience working within public or private cloud environments. 2+ years of experience working in … a Windows based environment including both production and personal systems. 3+ years of experience working with NICE WFM products. 3+ years communicating in English in a technical field. Experience working with WFO related software (WFM, QM, etc.). Experience in Web Applications support. Experience in Database Troubleshooting and Tuning (MS SQL). Experience in Scripting More ❯

and build innovative solutions in a fast-paced environment working with smart & passionate team members. (Learn more about SCOT: ) Our vision is to ensure Amazon Customers have the best experience on Amazon, throughout the year, and do not have to compromise with a less than optimal experience during High traffic/Deal events. SCOT Team is seeking highly … motivated individuals with exceptional data analytics skills and a passion for tackling intricate challenges. In this role, you will utilize your expertise to inform impactful business decisions that enhance customer experience and contribute to long-term free cash flow growth. You will gain a comprehensive understanding of Amazon's systems and supply chain processes through collaboration with diverse … teams across product, science, tech, retail categories, finance, and operations. This role will require partnering closely with Product Managers across SCOT to segment our key Customer Experience and Supply Chain metrics, such as SoROOS and Local-In-Stock through the year, identify key opportunities to improve our system and process, to deliver Best-At-Amazon experiences for Customers More ❯

where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Are you passionate about engaging with customers and have experience with SaaS renewals? Are you a curious person, always looking for ways to maximize value for customers? Our Renewal team's mission is to maximize revenue retention while providing … a seamless customer experience that ensures continued health and loyalty. If this sounds exciting, then read on! Your Future Team The Renewals team is comprised of curious, proactive, fun-loving Account Associates accountable for Atlassian's full suite of products and services. Our team is ultimately accountable for Atlassian's strong customer renewal rates, through proactive engagement … and effective objection handling techniques. We look for opportunities to expand our customers' footprint at time of renewal, are experts in mitigating customer friction and overcoming objections, and have an eye for discovering new opportunities for the broader Account team. Above all, we believe in the Atlassian values and use them as our compass in always refining and optimizing More ❯

Technical Account Manager London - Hybrid or UK - Remote About Snowplow Snowplow is the global leader in customer data infrastructure for AI, enabling every organisation to transform raw behavioural data into governed, high-fidelity fuel for AI-powered applications-including advanced analytics, real-time personalisation engines, and AI agents. Digital-first companies like Strava, HelloFresh, Auto Trader, Burberry, and DPG … Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications. Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviours, hyper-personalise customer experiences, and detect fraud in real time. The Opportunity The … Technical Account Manager (TAM) sits within our Technical Services team and reports to the Technical Account Management Lead. This customer-facing role blends technical expertise with consultative support, helping customers solve problems and get value from their data using Snowplow. We view customer activation as key to retention and success. TAMs work closely with clients to understand their More ❯

Product Owner – CRM & Customer Experience 📍 Bristol (Hybrid: 2 days remote per week) 💼 Permanent | Excellent salary & benefits package We’re partnering with a major UK organisation to recruit a Product Owner who will take ownership of their CRM platforms and customer communication channels — playing a pivotal role in how the business connects with hundreds of thousands of customers. … This is a hands-on delivery role with real impact: you’ll shape the roadmap, own the backlog, and work with cross-functional squads to deliver smarter, more personalised customer experiences across multiple channels. The Role Lead the development and optimisation of CRM platforms (Salesforce, HubSpot, Braze, Iterable, Dynamics 365 etc.). Manage digital communication channels: push notifications, email … in-app, SMS. Own backlog management, user stories and prioritisation, ensuring maximum business and customer value. Collaborate across Product, Engineering, UX/UI, Data, and Business Analysis teams. Use data and analytics to track performance and inform future roadmap decisions. What You’ll Bring Solid experience as a Product Owner or Product Manager in Agile environments. Proven track More ❯

Product Owner – CRM & Customer Experience 📍 London (Hybrid: 2 days remote per week) 💼 Permanent | Excellent salary & benefits package We’re partnering with a major UK organisation to recruit a Product Owner who will take ownership of their CRM platforms and customer communication channels — playing a pivotal role in how the business connects with hundreds of thousands of customers. … This is a hands-on delivery role with real impact: you’ll shape the roadmap, own the backlog, and work with cross-functional squads to deliver smarter, more personalised customer experiences across multiple channels. The Role Lead the development and optimisation of CRM platforms (Salesforce, HubSpot, Braze, Iterable, Dynamics 365 etc.). Manage digital communication channels: push notifications, email … in-app, SMS. Own backlog management, user stories and prioritisation, ensuring maximum business and customer value. Collaborate across Product, Engineering, UX/UI, Data, and Business Analysis teams. Use data and analytics to track performance and inform future roadmap decisions. What You’ll Bring Solid experience as a Product Owner or Product Manager in Agile environments. Proven track More ❯

Mid-Market sales team is responsible for managing a portfolio of mid-sized customers. This includes identifying cloud-first sales opportunities and cross-sell and user expansion opportunities, nurturing customer relationships, and achieving revenue targets. Simultaneously, we expect you to serve as a strong advocate for our customers by providing valuable feedback to our product and engineering teams, contributing … to the enhancement of our customer experience. All of these responsibilities will be carried out in close collaboration with our Channel Partners, Product Specialists, Account Managers, and Solution Engineers. We share a commitment, as a TEAM, to guiding and aiding our customer's deployment and utilization of Atlassian at scale. However, above all, we believe in the Atlassian … role, you will: Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success. Developing and executing strategic sales plans to achieve company sales goals and targets. Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering More ❯

Select how often (in days) to receive an alert: Senior Service Manager Location: UK - London Job-ID: 212709 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team You'll be a primary member of the Leadership Team for your customer(s) together with the Sales team, including Group Managed Services (GMS), Group Professional Services … PS) and Group Technology Sourcing (GTS) as required. You'll be Computacenter's leading services presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan. As the Service Lead you will interface with GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both … account are appropriately aware of all deliverables and are kept engaged with account progress. What you'll do Leadership & Management: Lead and manage the Services teams, ensuring alignment with customer outcomes. Work closely with Delivery Leadership to ensure consistent and high-quality service delivery. Stakeholder Relationships: Cultivate and manage key stakeholder relationships with customers, focusing on services delivered and More ❯

seamless digital journey. We’ve had some good results, but we know we can be better. That’s why our vision is simple: to deliver the best possible booking experience by putting the customer experience at the heart of everything we do. We’ve got several long-established brands with a loyal customer base, supported by … Working primarily as part of an established product team, the Business Process Analyst will be instrumental in analysing, mapping, optimizing, and supporting the core systems that underpin our guest experience and operational performance—specifically our reservation platforms, CRM systems, and telephony infrastructure. You will work across departments to identify pain points, recommend improvements, and collaborate with technical teams to … to deliver new tech solutions, you’ll be proactive in identifying business challenges and looking for new ways of solving them, acting as the bridge between the business, the customer and technology. We know it sounds simple, but a key part of your role will be communication, to ensure that all key parties understand the requirements effectively. You’ll More ❯

Technical Account Manager - Marketplace Integrations, EU Marketplace Expansion At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online across the globe, this is your chance to make history. … long record of growth and success in non-US geographies. Since launching its first European websites in 1998, Amazon has grown into a global leader in e-commerce, with customer-facing websites selling physical goods in five European countries, plus Japan, China, India, Canada, Mexico and Brazil. Amazon also manages a substantial cross-border business, serving customers in more … a huge impact on Amazon's ability to support our business growth? Are you equally comfortable digging into business and technical issues as drilling into metrics to solve a customer problem? Then this is the position for you. We are looking for a Technical Account Manager to provide support for our integration ecosystem between Marketplace Hubs (Integrators) and Amazon More ❯

Engineer, CS Knowledge Job ID: Amazon Development Centre (London) Limited Do you thrive on solving complex problems with simple solutions? Would you like to drive innovation for Amazon's Customer Service (CS) global customers influenced by Gen AI solutions? Join Amazon Customer Service (CS) technology organization as a Software Development Engineer on our platform level horizontal services engineering … advanced search algorithms, and ensure accurate query results. We support content indexing, content chunking, taxonomy management, and multilingual search functionalities. We enable seamless access to support content for both customer self-service and associate systems serving billions of monthly requests globally. If you're passionate about developing innovative solutions, designing highly distributed systems that scale and build for the … future, this is the opportunity for you. You'll tackle algorithmically complex challenges, working on front-end and back-end services that seamlessly scale to meet customer needs. Excitingly, you'll have the chance to work on latest versions of Large Language Models (LLMs) and generative AI initiatives that are reshaping the call center realm. Key job responsibilities - Solve More ❯

Content Guru - Senior Software Developer Content Guru is a leading provider of cloud communications solutions. We help businesses worldwide enhance customer engagement and experience through our omni-channel cloud contact center and bespoke integration systems, leveraging cutting-edge technology including AI and propensity modeling to create seamless customer journeys. What we are looking for We seek an … exceptional senior software developer with over 4 years of experience managing and motivating high-performing teams dedicated to delivering valuable applications and services. The role involves leading by example, being a subject matter expert in multiple programming languages, and ensuring the delivery of high-quality software that meets acceptance criteria and team standards. This hands-on role involves design … needed. Facilitate agile ceremonies such as planning, reviews, and retrospectives. Support implementation of retrospective action items. Report weekly team progress to department leadership. Collaborate with other departments to meet customer expectations, including deployment coordination. Work with Product Owners to manage backlogs and set realistic deliverable timelines. Development Write code primarily in C#. Design architecture for new application components and More ❯

on-site visits may be required. A good technical knowledge is essential to ensure incidents and problems are dealt with quickly and efficiently. A desire to provide an exceptional customer experience at all times is a must, along with an understanding of the commercial goals of the business as a whole. Responsibilities Provide support for incidents related to … hardware, software, network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service improvement within the service desk to improve first … times. Communicate clearly, effectively and in a timely manner with all customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through formal training, informal training and hands on practical experience. Azure knowledge, in that you More ❯

deep technical expertise, strong partnerships, and our unique platform, Clevr360 , which puts data and insight at your fingertips. We don’t just sell solutions; we co-create success. Our Customer Technology Partnership model means we work side-by-side with our clients to deliver services that flex with their needs and drive lasting outcomes. What sets us apart isn … colleagues and clients, ensuring our solutions meet real-world needs and are delivered with excellence, insight, and care. This role is responsible for building and maintaining strong, long-lasting customer relationships, driving sales growth to hit sales targets, cross selling and up selling across the full CloudClevr portfolio whilst retaining existing business and minimising customer churn and revenue … grow strong relationships with key stakeholders and decision-makers Drive sales growth through cross-selling and upselling across the full CloudClevr portfolio Proactively manage churn and revenue erosion, ensuring customer retention Consistently achieve or exceed sales targets and KPIs Accurately forecast and maintain a pipeline of opportunities (minimum 300% coverage of target) Use CloudClevr’s sales methodology and tools More ❯

thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops. END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our … stores in Newcastle, Glasgow, Manchester, London and Milan. At END., we're rethinking retail. 2025 is a pivotal year for us, with major initiatives underway to elevate our omnichannel customer experience. We're looking for a proactive, commercially minded Product Manager who understands modern retail and can help us connect with customers, maximise business value, and deliver seamless digital … journeys. Join us to shape the future of fashion retail. What you'll be doing: Key responsibilities Own product discovery across web and mobile app, identifying opportunities that drive customer and business value. Collaborate with the Head of Digital Experience to shape and deliver the product roadmap. Understand and communicate customer needs and business goals across teams. More ❯

on-site visits may be required. A good technical knowledge is essential to ensure incidents and problems are dealt with quickly and efficiently. A desire to provide an exceptional customer experience at all times is a must, along with an understanding of the commercial goals of the business as a whole. Responsibilities Provide support for incidents related to … hardware, software, network connectivity, and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer-defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service improvement within the service desk to improve first … times. Communicate clearly, effectively, and in a timely manner with all customers. Create and maintain accurate documentation within the centralized management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through formal training, informal training, and hands-on practical experience. Azure knowledge, in that you More ❯

trading strategy across UK, US, and international markets. If you thrive in a fast-paced environment, love data-driven decision-making, and want to build a seamless online brand experience, this is your moment. What You'll Do: Lead the global D2C eCommerce P&L and deliver ambitious trading targets Own product launches, exclusive campaigns, and promotional strategies Drive … key site metrics like sales, conversion rates, average order value, and gross margin Collaborate with Brand, CRM, Paid Media, and Creative teams to optimise the customer journey Manage and inspire a talented in-house team and external agencies Use analytics and A/B testing to constantly improve site performance Oversee budgeting, forecasting, and detailed performance reporting What You … Bring: Proven experience running D2C eCommerce trading for a consumer brand Strong leadership skills with team and agency management experience Commercially sharp with excellent analytical skills and a test-and-learn mindset Proficiency in Shopify and Google Analytics Experience in beauty or wellness brands a big plus Passionate about customer experience, wellbeing, and sustainability What More ❯

What You'll Be Doing Advising on the SITS Platform, Integrations, Reporting and Migration and Build Skills. Advising on best practice with the SITS platform Use knowledge of the customer to provide excellent service and continually improve the customer experience and meet business needs. Utilise Project Management methodologies. What We’re Looking For (Essential) Hands on experience with SITS student record system Solid understanding and experience on Builds skills include Tasking, SRLs and Vistas. Great communication skills and the ability to engage stakeholders at all levels Commitment to continuous improvement and eagerness to learn Desirable Skills Integrations (STU:Talk) Why Apply? Flexibility: Remote-first or hybrid roles available Impact: Work with mission-driven institutions in … role Variety: Opportunities to support different institutions, each with unique challenges Support: Work through a specialist team that understands the HE sector inside-out Expertise: Over 320 years collective experience of working with SITS, lots of knowledge and experience to learn from. If you’re between roles, ready for your next contract, or open to new opportunities, we More ❯

As a Sr Product Manager, you will be responsible for identifying and executing on opportunities to build high-impact solutions and features for our document printing product that meet customer needs and drive business growth. We are looking for a dynamic, entrepreneurial product manager who is passionate about solving complex and ambiguous problems, and who thrives in a fast … strategy and vision. - Understand and explain the impact of product features on the strategic value, useability and performance of the document printing product. - Manage prioritization and trade-offs among customer experience, scope, and time to market. - Manage product planning and development through day-to-day collaboration and decision making with a cross-functional team including engineers, designers, and … business development partner teams. - Develop detailed, crisp user stories with acceptance criteria based on customer needs/experience and business requirements that can be used to create product specifications and architecture. - Define and analyzes metrics that measure and benchmark product success. - Identify trends and challenges in the tax technology domain that will influence and shape the future document More ❯

in London who are empowering restaurants to simplify and scale their operations through restaurant technology. What you'll be doing: Hands on coaching of your team to build a customer first sales experience while they showcase the Lightspeed platform to restaurateurs Coach your team on how to conduct efficient prospecting, walk-ins and live demos Spend your time … Utilize Salesforce to report on forecasting, analyze conversion rates and additional Account Executive activity metrics Responsible for the new business targets for your team Grow your territories by expanding customer base and continue to hire and build your field sales team Partner cross functionally with product, customer success, implementation, and other internal teams What you need to bring … Experience hiring, leading and coaching a team of account executives Management of a full cycle sales team from prospecting to closing Experience using Salesforce for reporting and forecasting Experience within SaaS, hospitality or restaurants a plus A passion for being in the field with your team, outbound sales experience a must What's in it for More ❯