1,426 to 1,450 of 2,126 Customer Experience Jobs in England

From lost parcels to fraudulent behaviours, you'll develop cutting-edge models and infrastructure to detect, prevent, and resolve issues before they scale, ensuring trust, efficiency, and world-class customer experience. Using Python, SQL, cloud-native infrastructure, and large-scale data processing tools, you'll develop production-grade ML models that power live decision-making. What You'll Be More ❯

SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart of London's More ❯

SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart of London's More ❯

SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart of London's More ❯

SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart of London's More ❯

Care and Professional (IFP) R&D Team, focused on the development, commercialisation, and life cycle maintenance of our Professional washroom dispensing systems. The role will report to the Consumer & Customer Interface Director within the IFP Innovation team. In this role you will need to be seasoned enough to explain complex technical information to others and provide/present program … updates and recommendations to stakeholders. Experience working with plastics injection molding would be advantageous, as would knowledge of IoT connectivity including back-end architecture, security, and programming. The role is critical to developing, commercialising, and maintaining a robust dispensing portfolio, including IoT solutions based on customer needs that will create an exceptional customer experience. The incumbent will … with internal and external development partners to prototype, test, and bring new designs and/or improvements to market. This position requires an individual with the ability to think customer globally and communicate across numerous functional groups. Working with Marketing, R&D, Supply Chain, Quality, and Sales teams, this person will: Drive projects to develop and commercialise washroom dispenser More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries … build with speed and intensity, and consistently deliver incredible value to our customers. AI Platform Engineer Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent, Fin, is transforming customer service for nearly 30,000 global businesses. But we believe the same kind of AI transformation should More ❯

The Customer Success Manager within the Network Services Team will is able to lead the day-to-day account management and existing relationships with several key clients. In the role, you will be responsible for bridging the gap between the client and the delivery team, ensuring client satisfaction (and retention) and maximising revenue growth. Client Details My client does … and Security Infrastructure and have a deep track record in architecting, designing, building and automating some of the UK's largest Enterprise and Data Centre environments. Description As the Customer Success Manager, you will have the following key responsibilities: Build and maintain strong relationships with clients to ensure ongoing satisfaction and loyalty. Act as the primary point of contact … Analyse client data to identify opportunities for growth and areas for improvement. Identify and capitalise on commercial opportunities to grow account revenue Develop and implement strategies to optimise the customer experience. Provide regular updates and reports to clients on performance metrics and project progress. Conduct training sessions and workshops to help clients maximise the value of the solutions provided. More ❯

User Research Lead - Digital Products & Customer Experience (12-month FTC) Location: Hybrid (Manchester, 3 days onsite) Salary: £65,000 - £75,000 + Excellent Benefits Package Are you passionate about delivering customer-first digital experiences through insight-driven research? We're looking for a User Research Lead to head up research efforts across a range of online products More ❯

this role is to support the Maintenance Ops Stores and Workshop Team Leader and Maintenance Ops Manager in supplying a world-class repair and build service to my clients' customer base. You will maximise team effectiveness and productivity and ensure all contractual SLA's and efficiency metrics are met to deliver this world-class customer experience click More ❯

creation, and risk identification tools. Retail & Consumer: Our solutions help major national retailers, high-street brands, and premium consumer goods companies optimise inventory, enhance price competitiveness, and deliver personalised customer experiences. Asset Management: We build AI-powered investment decision support systems, alternative data integration platforms, and automated risk management solutions for prestigious asset management firms. Public Sector: We're … and analytics capabilities across various industries, including financial services, manufacturing, retail and public sector. The right candidate for this role will have a passion for data and analytics, and experience handling and interpreting data. They will have experience working with a wide range of technical experts such as Developers, Engineers and or Data Analysts. Requirements Strong experience … and product demos Worked in cross functional software teams whose skillsets have included analytics, FE development, data engineering, analytics engineering, UX design and QA testing Previous software delivery management experience; experienced running concurrent workstreams and familiar with dual track agile methodology Has the ability to form relationships quickly with strong interpersonal and excellent stakeholder management skills. Experience working More ❯

technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. Are you passionate about customer success, billing systems, and tech that makes a real impact? Join our team as a Billing Migration Specialistand help shape how our customers experience the aBILLity platform. We … thrives on problem-solving, onboarding new users, and delivering world-class support across billing and provisioning. If you're excited by the idea of blending technical know-how with customer-centricity, we want to hear from you. What you'll be doing Leading the onboarding journey for new customers - from implementation and data migration to initial bill runs and … system training. Providing expert advice and guidance on billing best practices, system configuration, and day-to-day use of the aBILLity platform. Resolving customer queries through phone, email, live chat, and remote support - always with a focus on quality and care. Supporting customers during their first billing cycles and helping them build confidence with the platform. Proactively identifying issues More ❯

Corp-certified company, driven by purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We're also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews. If you're looking to make a real impact and be part of a high-growth … way that's smarter, more sustainable, and built to last. Our Core Values Be deeply curious - We thrive on innovation through diverse approaches, views, and people. Walk in your customer's shoes - To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want. … to Expect You'll be joining Raylo's Strategy function as a key member of the Collections Strategy team. The team's goal is to optimise payment outcomes, reduce customer risk, and deliver smarter customer experiences. Working cross-functionally with Finance, Product, Engineering and Operations, you'll play a pivotal role in building a best-in-class collections More ❯

Senior Project Manager – Oracle OFS & CX Location: Reading (2–3 days onsite) Industry: Utilities/Distribution Engagement: Inside IR35 Are you a proven Project Manager with experience delivering Oracle Field Services or CX solutions? We’re looking for a Senior Project Manager to drive high-impact digital and operational transformation across customer and field service functions. This role … heart of a major programme focused on optimising the end-to-end customer journey through integrated Oracle platforms. Key responsibilities: Lead the delivery of Oracle OFS and Oracle CX capabilities across technology and business change. Coordinate internal and third-party delivery teams to achieve measurable customer and operational outcomes. Deliver process improvements and drive adoption across both field … change adoption activities across impacted teams. What we’re looking for: Proven track record of delivering Oracle OFS projects (or equivalent field service platforms). Experience with Oracle CX/CRM solutions highly desirable. Skilled in stakeholder engagement, with strong business change delivery experience. Knowledge of Agile, Waterfall, or Hybrid delivery frameworks. This is an excellent opportunity to play More ❯

Senior Project Manager – Oracle OFS & CX Location: Reading (2–3 days onsite) Industry: Utilities/Distribution Engagement: Inside IR35 Are you a proven Project Manager with experience delivering Oracle Field Services or CX solutions? We’re looking for a Senior Project Manager to drive high-impact digital and operational transformation across customer and field service functions. This role … heart of a major programme focused on optimising the end-to-end customer journey through integrated Oracle platforms. Key responsibilities: Lead the delivery of Oracle OFS and Oracle CX capabilities across technology and business change. Coordinate internal and third-party delivery teams to achieve measurable customer and operational outcomes. Deliver process improvements and drive adoption across both field … change adoption activities across impacted teams. What we’re looking for: Proven track record of delivering Oracle OFS projects (or equivalent field service platforms). Experience with Oracle CX/CRM solutions highly desirable. Skilled in stakeholder engagement, with strong business change delivery experience. Knowledge of Agile, Waterfall, or Hybrid delivery frameworks. This is an excellent opportunity to play More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries … build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom is at the forefront of AI-driven customer service, leading the market with Fin by Intercom, the most powerful AI customer service agent, and Helpdesk by Intercom, a fully featured AI-enhanced helpdesk for human support. Our mission is to More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries … learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy. What will I be doing? Play an active role in hiring, mentoring and career development of other engineers Raise the bar for technical More ❯

At Person Centred Software, we're on a mission to improve the quality of life for people in social care through innovative technology. As a Customer Support Specialist, you'll be at the heart of this mission - the friendly, knowledgeable voice that our customers turn to when they need help. You'll be the first point of contact for … solving problems, and ensuring every interaction leaves them feeling supported, understood, and confident using our solutions. What You'll Do Serve as the first point of contact for incoming customer inquiries via email, chat, and phone. Diagnose and troubleshoot technical and account-related issues, escalating when needed while maintaining ownership of the case. Provide clear, easy-to-follow guidance … on our products and solutions. Maintain a professional, empathetic, and customer-first approach in every interaction. Educate customers on features, best practices, and self-service resources to help them get the most from our products. Gather and share customer feedback to help improve our products and services. Identify recurring issues and recommend process improvements to enhance customer More ❯

results-driven Technical Support Manager to lead our dynamic software support team. In this critical role, you will oversee daily operations, drive performance, and ensure the highest standards of customer service and technical support. This is a fantastic opportunity for an experienced leader with a strong background in software support, excellent people management skills, and a commitment to continuous … plans. Monitor team performance and implement improvement initiatives to enhance productivity and service quality. Foster a collaborative, high-morale work environment that motivates staff to perform at their best. Customer Service & Relationship Management Maintain high levels of customer satisfaction through prompt, efficient, and empathetic issue resolution. Act as a point of escalation for complex technical issues and ensure … timely resolutions. Develop strong relationships with key customers, understanding their business needs and aligning support strategies accordingly. Capture and analyse customer feedback to inform service enhancements and product improvements. Technical & Product Expertise Maintain deep knowledge of Fitfactory's software solutions and the manufacturing sector. Provide expert-level troubleshooting and guidance to team members and customers. Proactively identify and address More ❯

We are seeking a highly motivated and experienced Product Manager to lead the development and delivery of solutions that enhance the efficiency, accuracy, and scalability of configuration promotion and customer onboarding automation across environments. This role is pivotal to drive value to our customers quickly by enabling a seamless and intuitive user experience (UX) that empowers internal teams … to manage configuration promotion processes for large-scale enterprise applications with ease and confidence. You will also be responsible for product management of customer onboarding automation, helping to streamline and accelerate the onboarding process through innovative tooling and process improvements. You will manage the product backlog, define and deliver roadmap items, and collaborate with cross-functional teams to ensure … enabling intuitive UX. Manage and prioritise the product backlog, ensuring alignment with business goals, technical feasibility, and user needs. Collaborate with design and engineering teams to implement a user experience that simplifies and streamlines configuration promotion tasks. Work closely with engineering, customer success, and operations teams to deliver high-impact solutions. Dive deep into the life of implementation More ❯

The Role: Help Desk and Customer Support Manager Location: Peterborough Salary: £45,000 pa + Benefits I am working with a market leader in the supply and servicing of industrial equipment. We are seeking a dynamic and experienced Help Desk and Customer Support Manager . This is a newly created role which presents an amazing opportunity to have … motivating and developing a team of administrators, schedulers and help desk operatives to be the best they can be. This role is about taking a fresh look at the customer journey and enabling teams to deliver and effective and focused solution to clients. It is an exciting time to join this company as they continue to go from strength … to strength and grow across the UK Key Responsibilities Oversee the daily operations of the help desk and customer support teams. Develop and implement support policies, procedures, and best practices. Monitor and analyse support metrics to ensure high performance and customer satisfaction. Recruit, train, and mentor support staff. Manage escalated customer issues and ensure timely resolution. Collaborate More ❯

in shaping the product landscape that directly influences our clients' success and the overall market.By driving the platform strategy and ensuring alignment across teams, you will enhance the user experience and deliver significant value to our clients, ultimately supporting S&P Global Ratings' mission to provide trusted insights. What You Stand to Gain: Opportunities for professional growth and development … partnering with Value Stream leaders and stakeholders across regions to ensure scalable, unified outcomes. Guide platform evolution with a holistic understanding of user journeys, process efficiencies, data flows, and customer experience. Own and manage the program backlog: define Features, prioritize using WSJF, and ensure MVPs are scoped and aligned to Definition of Ready (DoR). Validate feature development against … and objectives. Ensure visibility through tools and forums such as program dashboards, PI tracking, and demos to communicate status, risks, and value delivered. Lead trade-off decisions that balance customer needs, architectural integrity, and business value. Ensure alignment across teams on product goals and roadmap; promote understanding of the full user journey and platform context. Coordinate cross-team and More ❯

and connect to existing technical assets and very well planned architecture through an already in place teams of DevOps and software professionals. Ideally you will have over 5 years' experience bringing slick and purposeful B2B dashboards and their supporting UI assets to … life and be a talented interface designer that understands that less is more for the busy corporate users your product is serving. You will love smart UX and respect CX principles with a craving to always improve your users experience. Experience 5+years experience developing front end solutions in any JavaScript-based web framework. A minimum of 2 demonstratable … work against. Comfortable working within a scrum sprint based delivery methodology, daily scrums, transparent working practices require consistent contact during the working day. Equally organised and comfortable taking a customer centric agile approach where required. Very comfortable in Jira planning and workflow. Excellent problem-solving and communication skills. A demonstratable ability to follow instruction and build solutions that meet More ❯

Shape the future of user experience with strategic design initiatives that blend business needs and user insights. Drive the advancement of user-centric design strategies for our cutting-edge AI enablement products firmwide, with a focus on large-scale product design strategy and ensuring consistent experience. As a Vice President in DXD Securities Services & CDAO Experience Design, you … will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a … culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user friendly, enhancing the overall customer experience. The CDAO Platforms design team is responsible for defining and articulating the product design for Chief Data and Analytics Office (CDAO), and executing on More ❯

About Faculty At Faculty, we transform organisational performance through safe, impactful and human-centric AI. With more than a decade of experience, we provide over 350 global customers with software, bespoke AI consultancy , and Fellows from our award winning Fellowship programme . Our expert team brings together leaders from across government, academia and global tech giants to solve the … minds who are bringing Frontier AI to the frontlines of the world. About the Role We're looking for a full-stack Senior Software Engineer to work in our Customer Development team on our ground-breaking Frontier platform. Your role will focus on scaling our Decision Intelligence offering - providing AI capabilities across high-impact decisions. This comes with genuinely … to new clients. As we continue to expand our platform's reach, you'll have the unique opportunity to build a scalable AI focussed product, remain close to live customer feedback whilst leading the way in technical best practices. In this role, you'll be immersed in hands-on work, tackling complex real-world challenges using state-of-the More ❯