151 to 175 of 1,165 Customer Experience Jobs in England

going through an enterprise-wide modernisation which will include the upgrading of legacy systems, re-platforming their ecommerce solution, the implementation of a new CRM & marketing solutions and other customer engagement technologies. Key Responsibilities Architecture Leadership : Define and lead solution architecture for transformational initiatives, including the replacement of the e-Commerce platform, CRM, and marketing automation tools. . Technology … Strategy & Roadmapping : Develop and maintain multi-year architectural roadmaps that align technology investments with business goals, enabling scalability, agility, and innovation. Customer Experience Focus : Design solutions that elevate the customer experience across all digital touchpoints—web, mobile, in-store, and post-sale service. Cybersecurity Maturity : Collaborate with our internal and third-party teams to embed best … policies Vendor & Partner Collaboration : Evaluate, select, and manage technology vendors and implementation partners to ensure alignment with architectural vision and delivery quality The Person The ideal candidate has previous experience in retail and end-to-end e-commerce replatforming. We're looking for a pragmatic leader with excellent stakeholder engagement skills and the ability to influence at all levels. More ❯

going through an enterprise-wide modernisation which will include the upgrading of legacy systems, re-platforming their ecommerce solution, the implementation of a new CRM & marketing solutions and other customer engagement technologies. Key Responsibilities Architecture Leadership : Define and lead solution architecture for transformational initiatives, including the replacement of the e-Commerce platform, CRM, and marketing automation tools. . Technology … Strategy & Roadmapping : Develop and maintain multi-year architectural roadmaps that align technology investments with business goals, enabling scalability, agility, and innovation. Customer Experience Focus : Design solutions that elevate the customer experience across all digital touchpoints—web, mobile, in-store, and post-sale service. Cybersecurity Maturity : Collaborate with our internal and third-party teams to embed best … policies Vendor & Partner Collaboration : Evaluate, select, and manage technology vendors and implementation partners to ensure alignment with architectural vision and delivery quality The Person The ideal candidate has previous experience in retail and end-to-end e-commerce replatforming. We're looking for a pragmatic leader with excellent stakeholder engagement skills and the ability to influence at all levels. More ❯

Do you want to join an innovative team of scientists who use machine learning and statistical techniques to help Amazon provide the best customer experience by preventing eCommerce fraud? Are you excited by the prospect of analyzing and modeling terabytes of data and creating state-of-the-art algorithms to solve real world problems? Do you like to … within the BRP Payment Risk team. BASIC QUALIFICATIONS - A Master in Computer Science, Machine Learning, Statistics, Operations Research or relevant field - 8+ years of building models for business application experience - Experience programming in Java, C++, Python or related language - Good written and spoken communication skills - Experience of building/developing teams, direct and shape the team plan … culture and strategy. - Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing PREFERRED QUALIFICATIONS - A PhD in Computer Science, Machine Learning, Statistics, Operations Research or relevant field - 10+ years of industry experience in predictive modeling and analysis as a scientist or science manager - Experience More ❯

The QA Analyst will support Whitespace in continuing to provide quality software to an ever-growing customer base. Thorough and imaginative testing is critical to the success of the Platform. Whitespace takes pride in delivering an excellent, intuitive customer experience at a pace its competitors cannot match. This role requires someone who can grow and adapt with … become available. Capturing testing evidence (including replication/exploratory test steps, screen shots, videos, etc) in line with Whitespace testing guidelines. Discussing issues with Business Analysts/Head of Customer Experience to validate any business scenario or Platform behaviour queries. Discussions issues with QA's where required to establish if the issue is valid or not. Raising issues … professional development, including performance appraisal and identifying and meeting training needs in order to ensure competence and compliance with current regulations. Education & Qualifications At least 5 years of QA experience in a complex and agile environment. Degree or equivalent qualification Professional Insurance Qualifications not required but nice to have Experience in API and integration testing Excellent attention to More ❯

Job Description Imagine leading the charge to create world-class customer service experiences for Ford Credit customers across Europe. As Group Product Manager, you'll have the opportunity to revolutionize how we support our customers, empowering agents with cutting-edge tools and driving efficiency through innovative solutions built on Salesforce Service Cloud and Contact Centre as a Service (CCaaS … . Ford Credit is searching for a Group Product Manager - Customer Service who will not only build and implement digital products and experiences within our European customer service operations while also leading and managing a talented team to achieve this vision. These experiences will have the power to transform our relationship with our customers. You'll play a … pivotal role in shaping the future of customer service at Ford Credit, driving improvements that enhance agent experiences, optimize operational efficiency, and support the successful rollout of Salesforce Service Cloud and CCaaS across Europe. You will be responsible for owning key features or whole product areas, delivering these to market, measuring their success, and continually pushing for their improvement. More ❯

The Role As an Account Manager in the Corporate Accounts team, you will be responsible for the overall growth of revenue from existing customer accounts. You will be required to drive cross-selling and up-selling activity within the portfolio, whilst minimising revenue churn across all accounts under your management. Acting as the main point of contact for customers … through all growth-related conversations and activities, you will be accountable for ensuring excellent customer experience across the end-to-end lead to order process, coordinating inputs from other teams and functions as required. Key Responsibilities Build and maintain excellent relationships with customers in accounts under your management by understanding their needs, ensuring exceptional service and seamless customer journeys Facilitate knowledge sharing between Account Managers and Service Relationship Managers responsible for supporting the same customer accounts to ensure a cohesive approach and optimal customer outcomes Identify and nurture opportunities to grow revenue across the accounts under your management through cross-selling and up-selling, leveraging knowledge of Claranet UK’s full portfolio of products and More ❯

diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all in one customer experience and data platform (CXDP) that empowers marketing teams to … exceed customer expectations with highly personalized cross channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email … integral to our global operations, responsible for providing clear, actionable legal advice. Your responsibilities will include: Commercial Contracts: Drafting, reviewing, and negotiating a wide range of commercial agreements, including customer SaaS agreements, data processing agreements (DPAs), supplier contracts, partnership agreements, and NDAs. Legal Advice: Acting as a trusted advisor to the business, providing pragmatic legal advice on various matters. More ❯

strategy, roadmap, and execution for how we prevent fraud, verify identities, and balance trust with frictionless experiences. This is a critical role at the intersection of security, compliance, and customer experience , shaping how we protect both our users and our business. What You’ll Do Define and deliver the Fraud & ID strategy: Develop a long-term vision for … test hypotheses, and continuously improve outcomes Monitor performance: Define KPIs for fraud loss rate, false positive reduction, and identity verification success and own them end-to-end. About You Experience in product management, ideally within fraud, risk, trust & safety, identity verification, or payments, screening experience a plus Strong grasp of fraud detection systems, identity verification flows, and compliance … frameworks (KYC, AML, SCA, GDPR, etc.) Experience working with data science , machine learning , or risk operations teams Analytical mindset comfortable working with dashboards, SQL, or data tools to drive insights Excellent stakeholder management and communication skills; can influence and align across multiple functions Strong user empathy able to balance customer experience with risk mitigation Proven ability to More ❯

strategy, roadmap, and execution for how we prevent fraud, verify identities, and balance trust with frictionless experiences. This is a critical role at the intersection of security, compliance, and customer experience , shaping how we protect both our users and our business. What You’ll Do Define and deliver the Fraud & ID strategy: Develop a long-term vision for … test hypotheses, and continuously improve outcomes Monitor performance: Define KPIs for fraud loss rate, false positive reduction, and identity verification success and own them end-to-end. About You Experience in product management, ideally within fraud, risk, trust & safety, identity verification, or payments, screening experience a plus Strong grasp of fraud detection systems, identity verification flows, and compliance … frameworks (KYC, AML, SCA, GDPR, etc.) Experience working with data science , machine learning , or risk operations teams Analytical mindset comfortable working with dashboards, SQL, or data tools to drive insights Excellent stakeholder management and communication skills; can influence and align across multiple functions Strong user empathy able to balance customer experience with risk mitigation Proven ability to More ❯

strategy, roadmap, and execution for how we prevent fraud, verify identities, and balance trust with frictionless experiences. This is a critical role at the intersection of security, compliance, and customer experience , shaping how we protect both our users and our business. What You’ll Do Define and deliver the Fraud & ID strategy: Develop a long-term vision for … test hypotheses, and continuously improve outcomes Monitor performance: Define KPIs for fraud loss rate, false positive reduction, and identity verification success and own them end-to-end. About You Experience in product management, ideally within fraud, risk, trust & safety, identity verification, or payments, screening experience a plus Strong grasp of fraud detection systems, identity verification flows, and compliance … frameworks (KYC, AML, SCA, GDPR, etc.) Experience working with data science , machine learning , or risk operations teams Analytical mindset comfortable working with dashboards, SQL, or data tools to drive insights Excellent stakeholder management and communication skills; can influence and align across multiple functions Strong user empathy able to balance customer experience with risk mitigation Proven ability to More ❯

strategy, roadmap, and execution for how we prevent fraud, verify identities, and balance trust with frictionless experiences. This is a critical role at the intersection of security, compliance, and customer experience , shaping how we protect both our users and our business. What You’ll Do Define and deliver the Fraud & ID strategy: Develop a long-term vision for … test hypotheses, and continuously improve outcomes Monitor performance: Define KPIs for fraud loss rate, false positive reduction, and identity verification success and own them end-to-end. About You Experience in product management, ideally within fraud, risk, trust & safety, identity verification, or payments, screening experience a plus Strong grasp of fraud detection systems, identity verification flows, and compliance … frameworks (KYC, AML, SCA, GDPR, etc.) Experience working with data science , machine learning , or risk operations teams Analytical mindset comfortable working with dashboards, SQL, or data tools to drive insights Excellent stakeholder management and communication skills; can influence and align across multiple functions Strong user empathy able to balance customer experience with risk mitigation Proven ability to More ❯

strategy, roadmap, and execution for how we prevent fraud, verify identities, and balance trust with frictionless experiences. This is a critical role at the intersection of security, compliance, and customer experience , shaping how we protect both our users and our business. What You’ll Do Define and deliver the Fraud & ID strategy: Develop a long-term vision for … test hypotheses, and continuously improve outcomes Monitor performance: Define KPIs for fraud loss rate, false positive reduction, and identity verification success and own them end-to-end. About You Experience in product management, ideally within fraud, risk, trust & safety, identity verification, or payments, screening experience a plus Strong grasp of fraud detection systems, identity verification flows, and compliance … frameworks (KYC, AML, SCA, GDPR, etc.) Experience working with data science , machine learning , or risk operations teams Analytical mindset comfortable working with dashboards, SQL, or data tools to drive insights Excellent stakeholder management and communication skills; can influence and align across multiple functions Strong user empathy able to balance customer experience with risk mitigation Proven ability to More ❯

Head of Digital Product We're looking for a strategic and delivery-focused Head of Product to lead the ongoing development and optimisation of the organisation's core digital customer platform. This platform serves as a key touchpoint for millions of customers, enabling seamless access to products, services, and personalised experiences across all digital channels. As Head of Product … and ensuring effective leadership across a team of five Senior Product Owners. You'll collaborate closely with engineering, design, data, and commercial teams to deliver a world-class digital experience that strengthens engagement and supports the organisation's strategic objectives. Key Responsibilities Leadership & Strategy Own the oerpational management and delivery of the product/platform vision, strategy, and roadmap … for the organisation's core customer platform across a range of digital channels. Lead, mentor, and develop a team of five Senior Product Owners, fostering a culture of collaboration, accountability, and continuous improvement. Partner with Data, Analytics, Security Engineering, Operations, and senior business stakeholders to align on priorities and deliver business value. Champion agile principles and operational best practices More ❯

An exciting opportunity has arisen for an ambitious E-Commerce Trading Specialist to join a fast-growing online retail business with an international customer base. This is a pivotal role within a close-knit digital team, ideal for someone commercially minded, analytical, and passionate about driving online sales and customer experience. You ll play a hands-on role … at its best maintaining competitive pricing, optimising product pages and categories, supporting promotional activity, and analysing performance to identify trading opportunities. You ll work closely with digital, marketing, and customer teams, helping deliver a seamless online experience from first click to delivery. This is a great time to join the business is investing in new technology and digital … collections on the website. Monitor competitor activity and flag commercial opportunities. Support promotional campaigns, product launches, and seasonal updates. Merchandise category and landing pages to drive visibility and conversion. Customer Experience Provide excellent customer service via email, chat, and occasionally phone. Ensure product and order information is clear and accurate. Identify recurring issues and feed improvements into More ❯

Overview Customer Success Manager Location: London - Hybrid or UK - Remote About Snowplow Snowplow is the global leader in customer data infrastructure for AI, enabling every organization to transform raw behavioral data into governed, high-fidelity fuel for AI-powered applications-including advanced analytics, real-time personalization engines, and AI agents. Digital-first companies like Strava, HelloFresh, Auto Trader … Burberry, and DPG Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications. Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviors, hyper-personalize customer experiences, and detect fraud in real time. … The Opportunity Join our Customer Success team and become a key player in Snowplow's growth story. As a Customer Success Manager, you'll work alongside a highly skilled team of Technical Account Managers and Solutions Architects as part of the Customer Success Team. At Snowplow, Customer Success is a core growth engine, not just a More ❯

and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Manager you will play a pivotal role in guiding some of our largest customers through … their security and compliance journeys with Vanta's specialised solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes. Vanta's success over the last year was exponential and we are now working … to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. What You'll Do as a DACH Customer More ❯

than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape. About the Role Join a … team where customer experience is everything. This role is your opportunity to make a real impact by providing first and second-level technical support that keeps businesses running smoothly. You’ll manage problems and requests across diverse technologies, ensuring compliance with company policies while driving continuous improvement in service quality. Every interaction is a chance to showcase Sota … Manage incidents and requests against defined SLAs. Collaborate with colleagues to resolve complex issues and share knowledge. Required Skills : Strong technical foundation in Microsoft and networking technologies. Hands-on experience with hardware and software troubleshooting. Ability to adapt and learn quickly in a fast-paced environment. Exceptional customer service and communication skills. Problem-solving mindset with attention to More ❯

than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape. About the Role Join a … team where customer experience is everything. This role is your opportunity to make a real impact by providing first and second-level technical support that keeps businesses running smoothly. You’ll manage problems and requests across diverse technologies, ensuring compliance with company policies while driving continuous improvement in service quality. Every interaction is a chance to showcase Sota … Manage incidents and requests against defined SLAs. Collaborate with colleagues to resolve complex issues and share knowledge. Required Skills : Strong technical foundation in Microsoft and networking technologies. Hands-on experience with hardware and software troubleshooting. Ability to adapt and learn quickly in a fast-paced environment. Exceptional customer service and communication skills. Problem-solving mindset with attention to More ❯

Customer Support Director | Proactis | Hybrid (Reading, UK) Shape. Lead. Elevate. At Proactis, we're redefining how organisations manage spend, suppliers, and efficiency through our powerful Source-to-Pay (S2P) SaaS solutions. Now, we're looking for a Customer Support Director to lead, inspire, and scale our global support organisation. This is your opportunity to build a best-in … class support function that drives customer satisfaction, retention, and growth across a rapidly expanding SaaS business. Join Proactis – Shape the Future of Customer Support At Proactis, we empower mid-market and enterprise organisations to control spend, streamline procurement, and strengthen supplier relationships with cutting-edge technology. With a footprint across the UK, Europe, and North America, we're … of our collaborative culture , our commitment to diversity, equity, inclusion & belonging (DEIB) , and our focus on employee wellbeing — including our global Mental Health First Aid community . The Opportunity – Customer Support Director This is your chance to lead, innovate, and inspire As our Customer Support Director, you'll: Define and deliver a global support strategy that grows with More ❯

Manager to transform our payments experiences and credit risk management for Amazon Shipping. This role requires deep financial product expertise, risk management acumen, and a passion for crafting innovative, customer-centric solutions that enhance shipper satisfaction while fortifying our financial health. You will drive product strategy that powers intuitive payment and refund experiences and build sophisticated credit assessment frameworks … from bad debt exposure. Your work will balance payment flexibility with intelligent risk controls to enable rapid growth while maintaining financial discipline. You'll operate at the intersection of customer experience, financial risk, and business strategy-transforming our payments function into a differentiator that drives shipper satisfaction and sustainable growth supporting our 270% year-over-year expansion. You … leadership across finance, risk, operations, and engineering to define scalable payment solutions that anticipate shipper needs while protecting our financial foundation. Who are you? You have deep product management experience in payments, fintech, or credit risk products with a proven track record of balancing customer experience with financial risk management. As this role involves regular interaction with More ❯

inside IR35) Duration: 6 - 12 months Start: ASAP Hybrid: 3 days on site per week My client is looking for a Software Developer with AI, Python and JavaScript experience to join on a contract basis. As a Software Developer - AI, you will focus on the development and delivery of Gen AI driven software solutions, working within a dynamic team … efficient, and maintainable code, primarily in Python and JavaScript, while contributing to the successful deployment of Gen AI technologies that directly impact the company's customer experience (CX) vision. You will collaborate closely with other software engineers, product teams, and AI specialists to develop LLM AI-powered applications, ensuring their scalability, security, observability and performance. This role is … technologies, incorporating new tools and techniques into your development work. Participate in agile team meetings, providing input on sprint planning, task estimation, and iterative improvements Requirements: 3+ years of experience in software development, with exposure to AI or machine learning projects. Proficient in Python and JavaScript, ideally with hands-on experience in building Gen AI proof of concepts More ❯

s corporate vision and goals. Develop and maintain product roadmaps in collaboration with the Product Director and senior leadership. Recommend new product opportunities and enhancements to drive growth and customer value. Execution & Delivery Gather and analyse input from customers, stakeholders, and internal teams to shape requirements and features. Own the product backlog, ensuring prioritisation reflects business goals and user … needs. Partner with UX and Design to deliver experiences consistent with our brand identity and customer experience principles. Oversee product and feature launches, ensuring they meet quality standards and timelines. Leadership & People Development Lead cross-functional product teams and coordinate delivery across internal business teams and technical delivery squads. Mentor junior product managers and support their professional development. … Director and initiative stakeholders to define success metrics and establish governance for product performance, cost, risk, and impact reporting. WHAT ARE WE LOOKING FOR IN A CANDIDATE? Essential Proven experience in product management, with exposure to both product development and product design. Experience building and maintaining product roadmaps aligned with business strategy. Knowledge of Scrum and/or More ❯

s corporate vision and goals. Develop and maintain product roadmaps in collaboration with the Product Director and senior leadership. Recommend new product opportunities and enhancements to drive growth and customer value. Execution & Delivery Gather and analyse input from customers, stakeholders, and internal teams to shape requirements and features. Own the product backlog, ensuring prioritisation reflects business goals and user … needs. Partner with UX and Design to deliver experiences consistent with our brand identity and customer experience principles. Oversee product and feature launches, ensuring they meet quality standards and timelines. Leadership & People Development Lead cross-functional product teams and coordinate delivery across internal business teams and technical delivery squads. Mentor junior product managers and support their professional development. … Director and initiative stakeholders to define success metrics and establish governance for product performance, cost, risk, and impact reporting. WHAT ARE WE LOOKING FOR IN A CANDIDATE? Essential Proven experience in product management, with exposure to both product development and product design. Experience building and maintaining product roadmaps aligned with business strategy. Knowledge of Scrum and/or More ❯

established itself as online experts in small business networks. A growing B2B company, broadbandbuyer is now an Employee Owned Trust . The sound technical advice, speedy delivery and excellent customer service for which it is renowned, all contribute hugely to building its customers trust and loyalty. Job Role Working as part of the marketing team, this role is pivotal … Liaising with external manufacturers and distributors, youll be responsible for the upkeep of several brands portfolios. Working closely with teams internally, you'll be helping to continually improve the customer experience, attract new customers, retain existing ones and support the companys position of 'experts in networks' within the industry. (Training and support will be provided). Key Tasks … with company objectives for multiple vendor portfolios Collaborating with the marketing team, and also with the internal sales and support teams HTML coding and creation of emails to our customer-base, using MailChimp Working closely with select external brands to ensure our portfolio of listed products is regularly updated Actively sourcing new and engaging content for social media channels More ❯

Your mission As a Customer Success Manager, you have the goal to ensure the success and satisfaction of our customers. You are responsible for building and maintaining strong relationships with our customers, providing support, training, and guidance to help them achieve their goals and maximize their use of our products and services. The ideal Customer Success Manager knows … our company's products inside and out to help our customers plan and understand the best ways to utilize our products based on the customer's business needs or plans. This role will be supporting a primarily US based customer portfolio, therefore there is the requirement to be flexible to work US hours. What you'll be doing … Being responsible for the entire customer success cycle. Understand what is important for your customers and do your best to deliver. Responsible for all the commercials including renewals, upsell and cross-sells. Ensure value is received as a ROI and highlight the big success that is important to your customers. Serve as the main point of contact and liaison More ❯