151 to 175 of 842 Customer Experience Jobs in England

closure Reference: Were looking for someone to join the University of Southamptons iSolutions Communications and Engagement Team. Are you passionate about providing an excellent customer experience and helping others? Do you enjoy working in a dynamic, fast-paced environment and solving problems? Are you a good communicator, empathetic … and creating a comms toolkit that can be used at seminars, events and presentations e.g. University Open Days. - Support the development and delivery of Customer Experience activity within the university. - Working with Project Managers and Business Change Managers to ensure all communications are aligned, consistent and on-brand. … management carried out by the department. What youll bring Were looking for someone who is passionate about providing excellent communications to a diverse audience. - Experience of delivering internal communications in a large organisation. - Demonstrable experience of creating compelling communication pieces for a diverse range of audiences and purposes. more »

enabling data driven customer journeys. This role will include the support of these functions, working closely with the Omnichannel, Customer Experience (CX) and wider teams to ensure all requests and requirements from the business are dealt with in an efficient yet impactful manner. This is an opportunity … highly technical candidate used to working both at the front-end/backend of platforms, but also with a good degree of business partnering experience (project management). The position will be interfacing directly with stakeholders through a demand management platform, so any experience of this scenario would more »

Customer Data Analyst Up to £50,000 + bonuses Remote (UK) A fantastic opportunity to join one of the UK's leading retail brands as a Customer Data Analyst. THE COMPANY This company is the home improvements division of one of the UK's top multinational retail companies. … They are currently expanding and seeking a Customer Data Analyst to join their Analytics and Data Science team. In this role, you will collaborate with the Analytics Manager to deliver high-quality analytics and insights. You will engage with various stakeholders to enhance customer understanding across the organization … shaping future strategies, improving customer experience, increasing engagement, driving revenue, and enhancing business efficiencies. ROLE AND RESPONSIBILITIES Develop analyses related to customer understanding, CRM & Loyalty, marketing performance, and broader retail insights Deliver post-implementation reviews (PIRs) related to business loyalty schemes and CRM activities, identifying opportunities, and more »

for an experienced Assistant Centre Manager to join our fantastic team! This full-time post is a key role in enhancing the operational performance, customer experience and the ultimate financial performance of the centre. Oxford Innovation Space operates a network of innovation centres that provide flexible workspace including … its reputation for excellence. You will also deliver a market leading service to the Innovation Centre community in facilities, support and collaborative connections. Essential experience: Experience in the operational running of an asset of the size, character and quality of ICKG Clearly identifiable management skills in order to … skills Good communication skills, tactful and persuasive Highly self-motivated and proactive with a desire to contribute to the company more widely Client and customer services focussed Ability to work under pressure and multitask Ability to prioritise Motivate, lead and delegate tasks to team. Team player and team leader more »

Customer Success Manager – Graduate Considered A brilliant opportunity for a Customer Success Manager to join a market leading disruptive software technology firm in London, UK. Offering excellent training, career progression and prospects, this is an ideal time to join this growing organisation and be guided by some of … the brightest minds. You will be supporting a customer base, ensuring customers are able to use the product as designed and educating customers on use of the technology. Location: Central London– Hybrid – 3 days on site Salary: £30,000 - £32,000 + healthcare, pension etc. Requirements for Customer … Physics or similar At least AAB at A-Level or international equivalent (please ensure A Level grades are included on your CV). Excellent customer-facing skills - you should have previously held a role where you have dealt with customers A motivated self-starter with a problem-solving attitude more »

work for a global player? The role The main aim of the role is to enhance their product range along with creating a better customer experience through enhancing core product information, creating product ranges, updating taxonomy and adding attributes. You will be responsible for enriching the current product … and merchandising knowledge, so you must be comfortable with understanding computer driven solutions and when these can or should be overridden to make a customer experience. Duties Be responsible for managing the process to group products together, ensuring that predictions are correct and support the customer journey Ongoing … categorised Carry out competitive reviews as needed to identify content improvements Work across a range of content improvement tasks as required, utilising merchandising and customer understanding to ensure that decisions are made that will support the customer search and browse journey Prioritise changes, queries and requests based on more »

Overview : Are you passionate about ensuring a great customer experience behind the scenes? This role will be predominately operational, focused on improving & supporting front-line SRE operations. The focus will centre on operational readiness, resiliency & quality standards. In addition, there will be the opportunity to contribute & define exciting … and measure approach to continually improving operations & monitoring. Understand Web Service APIs, Internet architecture, & common client-server technology stacks. Provide a high level of customer experience to our internal and external stakeholders. Work closely with third parties, interacting with many of our partners to resolve platform issues. Be … a confident communicator, leading telephone or video calls with internal teams & external partners. Support new projects when launched. Have previous production or application support experience, preferably with large-scale distributed systems. The ideal candidate will have the following: Proficiency in handling incident management & problem management at an application support more »

from scratch to re-architect, design, and develop our Kraken software platform to solve complex industry wide problems within the water and broadband sectors (customer experience, water leak detection software). The Kraken Utilities team is now 50+ engineers and have already signed 4 clients (Portsmouth Water, Severn … Broadband). We are currently in a very exciting growth phase. Together with the rest of the team, you will bring the same revolutionary customer experience, operational excellence and speed of innovation that Kraken is powering across energy retailers to other sectors. As Head of Engineering for the … ll do: Lead and scale the Kraken Utilities team, overseeing a talented group of over 25 engineers. Embed a great engineering, problem solving and customer-first culture Provide leadership and mentorship to 5~7 engineering leads to build high-performing teams. Ensure that the engineering team ships consistently high more »

adheres to all relevant Regulatory requirements and our own internal policies and procedures at all times: Slick digital account opening, and in life servicing. Customer contact via telephony, email and in-app communications. Payment and reconciliation activity. Treasury operations. Customer due diligence through Know Your Customer, Know … necessary documentation. Maintain clear and accurate internal records for MI and monitoring. Assist Operations team and other departments as and when directed. Personal Attributes & Experience A strong customer service ethic: Experience of delivering a high standard of customer experience in a fast-paced environment. Attention more »

improvements within your role's scope, demonstrating a proactive approach to enhancing our QA processes and tools.What We're Looking ForProven leadership skills with experience managing QA engineers, including hiring, training, and performance evaluation.Strategic planning skills with the ability to develop and implement QA processes and methodologies that align … project timelines.Expertise in developing and overseeing the implementation of comprehensive test suites, as well as mentoring team members in best practices for test casecreation.Demonstrable experience with browser developer tools for effective testing.Experience in both desktop and mobile testing environments.Proficient in Agile methodologies, specifically Kanban, to facilitate team collaboration and … QA engineers and fostering strong collaboration with development teams.Company SummaryAbout AnaxiAnaxi is Aristocrat Leisure Limited’s (ASX:ALL) dedicated online Real Money Gaming and Customer Experience Solutions business. Founded in 2022, Anaxi creates destinations where players can enjoy the excitement of online Real Money Gaming with confidence. Powered more »

Customer Success Manager Hybrid | (3 Days in Office) Locations/Salary Rickmansworth, UK/UP TO £70,000 DOE Chicago, USA | St Louis, Missouri, USA/UP TO $115,000 DOE A Customer Success Manager is required to join an award-winning dynamic workplace technology company that provides … comprehensive platforms designed to deliver actionable workplace insights. Their platform includes real-time analytics systems, workplace sensors, employee experience apps, signage solutions, and space management tools. The Role Looking for a Customer Success Manager with a strong technical background! You will be responsible for crafting and implementing a … company’s products, utilising data analysis and collaboration with internal teams to enhance their experiences. You will drive improvements in product support and overall customer satisfaction by handling feedback and complaints and collaborating with account managers to achieve planned growth by maintaining high levels of client contentment. Some of more »

Meters and more. Our field teams deliver an uber-friendly, five-star, in-home service to match the effortless, hassle-free journey Octopus customers experience when choosing a green future. We’ve already trained an army of green-skilled technicians, but we’re only just getting started...As the Area … Operations Manager, you will ensure customers receive the highest customer experience when transitioning to low-carbon heating. You’ll manage all installation activities to ensure they are completed on time and to a high standard. You will proactively work with your direct & indirect teams to forward plan, identifying … ll do Lead a field team to carry out installations of heat pumps within domestic homes; Ensure all field teams provide the best possible customer service to customers by managing the individual performance of field teams; Find solutions to potential challenges when installing heat pumps to increase customer more »

based in Milton Keynes Immediate starts available! Salary: £26,000 per annum The Role: An exciting opportunity has emerged to join our client's Customer Experience team as an Artworker. You are responsible for helping customers get the most out of their creative products by ensuring they have … a consistently high quality and personalised experience. Key Responsibilities: Adapt existing artwork to alternative layouts and/or formats in line with customer briefs and their brand requirements. Creating and managing our 'Pick your own templates and requests, making changes and uploading to the Online Hub. Carry out proof … to customer. Ensuring high standards of work are kept across the team. Handling New Orders in a timely and efficient manner. In line with customer briefs and their brand requirements whilst ensuring they are delivered within team KPI requirements. Be an expert in our design service, responding to customers more »

CUSTOMER ANALYTICS MANAGER BIRMINGHAM £45,000 – 55,000 Global leader in financial services going through a huge insight transformation. Take on a managing role where you help to lead an arm of company in providing detailed customer insights! THE COMPANY Financial service going through a digital transformation, gaining … You will work with one of their leading retail partners focussing on how to benefit and grow the external brand! THE ROLE As a Customer Analytics Manager your focus will be to aid the business in providing insights across customer and campaign analytics, specifically you will: Use SQL … and Python to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience Provide insights to senior stakeholders more »

as soon as possible. While some new photography will be required, we have an extensive range of stock images that can be utilised. Automotive experience would be beneficial, but thorough product knowledge will be given to help you be successful in your role. Your Role: Create new product listings … the team within 24Hrs of notification. Work closely with buying, sales and marketing to discuss USPs and identify opportunities. Make changes to improve the customer experience and increase conversion ratio Manage product listings in line with company needs (Aged, Idle, Target) Post Listings internally and on third party … sites, (Quirky Campers, Ebay) Personal attributes: Keen team player Attention detail Experience: Experience of using a website CMS or eCommerce platform (WooCommerce) Understanding of HTML Understanding of SEO Strong, professional written and verbal communication skills. Why Join Car Van & Minibus World Ltd: Family-Oriented Environment : As a family more »

requirements, translate them into user stories, and maintain the project and product backlog Drive product development and iteration cycles, ensuring that the product meets customer needs and delivers business value The Project Manager will work closely with the internal and external teams to deliver the project in support of … along with product knowledge fundamentals: Prioritise stakeholder requirements and align them with product goals Understand business needs to guide project decisions and enhance client experience Implement agile practices like backlog management and iterative development Effectively convey project and product vision, priorities, and progress to all stakeholders Identify and mitigate … align product vision with business objectives, secure resources, and chair weekly status and steering committee calls Engagement activities will require the candidate to demonstrate: Experience with Microsoft Azure Cloud, Dynamics CRM, Power Platform and Automate is essential with working experience of previous delivery of D365 solutions Experience more »

Manager - Manchester, Hybrid 2 days a week After spending many millions overhauling their technical platform this business is investing heavily in delivering the best customer experience they possibly can. This means investing in your department and development of research in the organisation. If you enjoy working out the … science behind communication, designing surveys, delivering focus groups and you enjoy getting into the mind of the customer then providing in-depth research for this company with be for you. You will be focusing on Customer experience and working with the team using your research on how more »

is a full-time, permanent position based onsite in Harrogate. As an experienced Technical Support Engineer you will be enthusiastic about providing an excellent customer experience, with an expectation on maintaining and improving service levels. The successful candidate will have the ability to work individually whilst being part … of: - Wi-Fi standards and general wireless principles SNMP protocol; VPN and tunnelling technologies; and Security protocols and firewalls Service desk/technical support experience Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices and/or DHCP servers The Technical Support Engineer position offers a competitive more »

to become part of an outgoing team that are integral to the vision of a business that is making a real difference to the customer experience within the rapidly changing energy supply market? This company are a leading power supply business who due to recent investment and financial … will be plenty of opportunities to climb the ladder and take on more responsibility. This is a fantastic opportunity for someone passionate about the customer experience to join a market leading company at a very exciting time in their growth trajectory. The Role: *Hybrid working with offices just … for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. more »

Do you have NVH Customer Attributes Engineer experience, and are you seeking a new job in Warwick? Jonathan Lee Recruitment is helping a collaborative company recruit an NVH Customer Attributes Engineer, and the role comes with an Umbrella rate of £25.96 per hour. In your first few … weeks in this NVH Customer Attributes Engineer role, you can expect to: Work cross-functionally throughout design, development, manufacturing, launch and during the customer experience Work on problem resolutions for Vehicle Line activities in all aspects of engineering Contribute to the delivery of Quality targets for each … vehicle line To apply for this NVH Customer Attributes Engineer role, your soft skills, expertise, and experience should include: Previous experience with problem-solving tools, eg Root Cause Analysis, 8 disciplines of problem-solving, Design of Experiments and Failure Modes and Effects Analysis (FMEA) in Design/ more »

agency or client-side background looking to take on a new challenge and be the secondin command for a creative function? Have you got experience managing or mentoringa team? Have you had experience managing a varied workload of design tasks including Animation? Then this role could be for … the team due to an increased workload and a fantastic 2023. They had a record-breaking 2023 and 2024 is focused on growing their customer base on a global basis, they are currently in multiple regions such as the UK, EU, US and South America. This role will be … for leading a team of Digital Designers (2) and focusing on the management of all BAU Digital activities. As they focus on growing their customer base they need to make sure customer experience the brand in the right way so they want tofocus on landing pages, banners more »

action and resolution. Provide feedback to update, maintain and create relevant support guidelines and knowledge base, processes and procedures which contribute to improving the customer experience and reducing support related issues. Responsible for not just maintaining but improving customer satisfaction. Key Experience: Previous experience in … a technical or support role and ability to use varying tools and techniques to support issue resolution. Experience of working in an application support role or super user type role for SaaS products and/or with custo... more »

You will ensure you are abreast of the latest market trends and technological innovations for retail and be keen to build your knowledge and experience of relevant solutions and systems. It is key that you can develop strong relationships with clients and colleagues, communicating effectively and inspiring trust in … models, and technologies to determine opportunities and threats for the business now and in the future. Help to develop transformation plans to optimize the customer experience, operational efficiency, or systemic landscape. Use your knowledge and experience to provide recommendations considerate of other stakeholders. Your Profile Key skills …/knowledge/experience: Retail experience and a solid understanding and experience of our retail clients’ markets and challenges. Specifically, knowledge of Commercial or Space, Range and Display processes. Experience from Food or Fashion to General Merchandise or DIY but most importantly passionate about retail and more »

with the service direction team. Missions: You will leverage your expert knowledge of UPS, Batteries, Power Distribution and Site Monitoring equipment to deliver excellent customer experience and service. You will have the opportunity to attend customer meeting when necessary as well as provide technical recommendations to clients … a certain amount of fault-finding utilizing clients’ drawings may be required. Profile: Education: HNC/HND in Electrical/Electronic Engineering or equivalent. Experience: Previous Field Service Experience essential , Experience of working in a technical service or test environment of Electrical/Electronic equipment essential UPS … preferred or associated industries Power Electronics. Experience working on industrial sites (Power Stations, Oil & Gas locations, Nuclear facilities etc) would be an advantage Skills: Computer literate (Pack Office), excellent customer service skills, strong communication skills, self-strater, ability to plan, organize and manage time effectively with ability to more »

we drive impact - for ourselves, our company, and the communities we serve. Join us.About the team About us: Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. … and educate our key accounts, to ensure the products, logistics and returns exceed buyer expectations.Responsibilities- Define, build, implement and monitor projects that increase seller experience through reduced violations, increase GMV with service and account-manager stakeholders;- The Service KA Manager will be responsible for providing timely and accurate operational … for opportunities to identify ongoing issues and eliminate repeat complaints from sellers, reduce escalation rate in order to enhance operating processes and improve overall customer experience;- Partner with our Voice of Customer PM's to identify customer friction points caused by gaps in our training curriculum more »