151 to 175 of 2,515 Customer Experience Jobs in England

on-boarded quickly and easily by helping them to use, see, learn, and believe in our beautifully simple product. A Services Consultant is an experience-maker for our customers - passionate about making communication easy through customer service and how doing that well can transform a businesses' relationships. Within … for driving the design and configuration of the Zendesk Product based on the Configuration Workbook and Design Workshops either remote or onsite with a Customer and your Engagement Manager. Your ability to work independently and keep commitments to tasks and assigned work packages on a project is absolutely critical. … You will also routinely execute on Professional Services Launch Packages and existing customer Optimizations effectively within scope, time, and budget. Guide and educate Zendesk customers to give them proactive assistance as they onboard and configure their Zendesk. Maintain product expertise across the Zendesk product line. Collaborate in establishing world More ❯

solutions and improve the business value from existing implementations, and drive the sales process until closure. Work closely with project delivery teams to ensure customer satisfaction through achievement of customer business goals, and turn each customer into a reference. What is needed for success 7-12 years … of sales experience in consulting/professional services within a Software Vendor or consulting firm. A combination of Delivery & Services sales experience is preferred. Strong sales acumen with a focus on the services business. Familiarity with Customer Experience topics (Customer Experience, marketing automation, digital … marketing ) Ability to navigate complex environments. Proficiency in sales planning and pipeline management. Experience in negotiating engagement pricing and contractual agreements. Ability to demonstrate understanding and experience with value-based selling and contracting to large enterprises. Strong relationship-building skills at both C-level and functional levels. Ability More ❯

Outsourcing , EU Capacity Planning Job ID: Amazon Ireland Support Services Limited - A94 is an equal opportunity employer and strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low … research and develop technology that improves the lives of shoppers and sellers around the world. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the … about raising the performance bar, can work closely with multiple stakeholders in different geographies, and has the ability to drive new innovations in the customer service industry. Key job responsibilities The successful candidate will work in lock-step with multiple business teams, CS Operations, Global Outsourcing, Program Management and More ❯

United Kingdom Alternate Location Area of Interest Engineer - Pre Sales and Product Management Job Type Professional Job Id Meet the Team In this dynamic, customer-focused role, you will be a core part of the Account Team working closely with Cisco Account Managers, and you will rely on an … technical resources, product specialists and Cisco Engineering to obtain in-depth technical and specialist support. You will also work with Cisco Partners and Cisco CX to support on various customer's lifecycle stages. You will join a team of high-preforming technical engineer. We support and empower each other. … In our team, we are passionate about the customer experience and about new technology, we love to learn and share our knowledge with each other. We deeply care for each other, we leave our ego at the door, and we are always in for a bold idea. Your More ❯

wider IT team to migrate services from on-prem to cloud. Communicate effectively to ensure a controlled approach for all changes. Provide advice to customer-facing departments & teams to assist with customer inquiries. Share knowledge with the wider IT team to ensure operational resilience. Provide weekly progress updates … on long-term projects. Create & maintain strong documentation on delivered solutions. Experience and Skills Required Essential Requirements: Moderate MS Azure knowledge. Experience with Infrastructure as Code practices (Terraform preferred). Experience with Entra ID (Azure AD). Experience with Windows Server, Linux & Containers. Exposure to 'git … occasion, perform out-of-hours activities on critical resources. Excellent attention to detail and an eye for consistency. Excellent problem-solving skills. Desired Skills & Experience: Experience with other cloud vendors, such as AWS or GCP. Experience with Atlassian products, such as Jira & BitBucket. Experience in scripting More ❯

support financial aspects for Amazon transportation. Amazon's transportation systems get millions of packages to customers worldwide faster and cheaper while providing world-class customer experience - from checkout to shipment tracking to delivery. Our software systems include services that handle tens of thousands of requests per second and … ensure that transportation's liabilities and revenues are correctly accounted for. With rapid expansion into new geographies, innovations in supply chain, delivery models, and customer experience, increasingly complex transportation network, ever-expanding selection of products, and growing number of shipments worldwide, we have an opportunity to build software … our tech team to meet the next level of product requirements for Trans Finance. BASIC QUALIFICATIONS - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability, and scaling) of new and existing systems experience - Experience programming with More ❯

Company description: ClearCourse Job description: Join GDS, a Dynamic and Innovative Team Fuelled by ClearCourse!! The Junior Customer Success Managerat GDS will be responsible for maximizing customer lifetime value by driving product adoption, ensuring customer satisfaction, and proactively mitigating churn. You will act as a trusted advisor … partner, understanding their business objectives, challenges, and success metrics, and demonstrating how our solution delivers value. This role is crucial for reducing churn, maximising customer lifetime value, and driving sustainable growth for the company. About ClearCourse ClearCourse Group is a rapidly growing collaborative of disruptive technology innovators dedicated to … software and embedded payments solutions. GDS is a rapidly growing part of ClearCourse (26% growth year on year) who are looking for a Junior Customer Success Manager that will be working alongside a skilled team, made up of a BDM and another Customer Success Manager, you will also More ❯

provider recognized as a Leader by Gartner in its Magic Quadrant. You will become a part of a dynamic and collaborative environment, with a customer-focused culture of innovation. You will take an agile approach to high-potential sales in the business field. The role of Global Customer Success Operations Manager at Sidetrade offers an ideal career path for individuals seeking high earning potential and professional growth. As a Global Customer Success Operations Manager, you will support and optimize our Customer Success team globally. This role focuses on driving efficiency, scalability, and insights through process … tool management, and data-driven decision-making. The CS Ops professional will play a critical role in ensuring the success and growth of our customer base by enabling the team to deliver exceptional experiences. This role could be based in our London or Paris office. What You'll Be More ❯

and improve the business value from existing implementations, and drive the sales process until closure. Work closely with the project delivery teams to ensure customer satisfaction through achievement of customer business goals, and turn each customer into a reference. What is needed for success 7-12 years … of sales experience in consulting/professional services within a Software Vendor or a consulting firm. A combination of Delivery & Services sales experience would be preferred. Strong sales acumen with focus on the services business. Familiarity with Customer Experience topics (Customer Experience, marketing automation … Ability to navigate complex environments. Perform sales planning and pipeline management. Negotiate engagement pricing and contractual agreements. Able to demonstrate a comprehensive understanding and experience of value-based selling and contracting to large enterprises. Developing and maintaining strong relationships at both C-level and functional levels. Ability to multi More ❯

interested in a career with WSA? Due to continued growth at our Chester office, we have an exciting opportunity of Data Controller within our Customer Experience team. WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years' experience in … maintained in line with company policies and that any changes or discrepancies are identified and updated Mitigate business risks Manage onboarding process for new customer accounts to ensure data accuracy and key stakeholder communication New account set up of documents including Amber Road checks, ensuring CRM contacts are created … up for Global Template Documents to ensure correct output docs are available to customers based on requirements. This includes offering bespoke documents based on customer requests Any other duties as required to support Master Data and Customer Experience team About you: Essential Experience The successful candidate More ❯

Sr. Technical Program Manager, Alexa Customer Journeys Are you passionate about inventing experiences that help customers discover ways to incorporate Generative AI in their daily lives? Do you want to work in a fast paced environment surrounded by the smartest and most customer obsessed product, engineering, marketing, and … data science leaders on the planet, where the future is still to be defined? Alexa Customer Journeys team is looking for a Sr. Technical Program Manager in the mission to make Alexa an expert on itself, providing useful information and experiences to customers seeking to take advantage of all … their devices' features and capabilities. You will be working on systems and solutions with Large Language Model (LLM) and other generative technologies, to design customer-facing experiences with Alexa, and building solutions to make Alexa an expert in itself. We are looking for an experienced, customer obsessed Technical More ❯

Have you ever wondered what makes a tech product a great experience for the user, or perhaps you have a real passion for technology? GammaLabs is on the look-out for a Customer Experience and Quality Assurance Apprentice who is eager to gain some brilliant, hands-on … do this, you will perform tests in the building of the product, software or system, the product release, and engineering processes to make the customer’s experience as smooth as possible The purpose of this apprentice position is to develop your skills over time until you are able … responsibilities: You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to: Check the experience of the customer is meeting specific requirements Perform tests in the product building, release, and engineering Check the quality of processes for the More ❯

Innovation Agency of the Year; Contagious Pioneers Best and Bravest Agencies on the Planet; and a Fast Company award for a World Changing Idea. CX Strategy/XD Director We're looking for a CX Strategist who brings both strategic thinking and hands-on Experience Design capability to shape … and deliver exceptional customer experiences. This hybrid role spans the end-to-end of CX from defining strategy through to execution and delivery. You'll work as part of a talented, multidisciplinary team across a diverse mix of industries from automotive and consumer brands to financial services, technology, and … the business. You Will: - Demonstrate strategic thinking and problem-solving skills , identifying opportunities for innovation, experience transformation, and growth. - Develop, drive and implement CX strategies that improve brand ecosystems, align with business goals and customer needs, and deliver meaningful, measurable value. - Lead and conduct research ( both qualitative and More ❯

a pivotal role in this growth. You will join a team of problem solvers and solution finders with a passion for delivering the best customer experience in a fast-paced environment. We are a diverse team supporting our global customers. S&P values inclusiveness, collaboration, and integrity, and … encourages our colleagues to achieve their full potential. Position Summary: We are seeking an exceptional leader with a keen focus on enhancing the overall customer experience across a broad range of clients to ensure the swift and effective management of client workflows. The ideal candidate will excel in … adjacent functions. Objective Setting: Set clear objectives for your leadership team, evaluate progress, and cultivate a high-performance culture with a focus on collaboration, customer experience, accountability, and ownership. Operational Efficiency: Ensure working practices, tooling, and internal processes are well-defined and operational with minimal disruption, leveraging technology More ❯

services, value selling of services Act as an evangelist for services, supporting sales efforts, running GTM Enablement Programmes for Services and Solution Selling. Formulate Customer Value Stories to convey the value of Professional Services to our CF GTM Team, our Customers and our Partners Be accountable for services financial … and execute on a partner delivery strategy with the Professional Services Leadership Team Continuously improve Service Offerings with Leadership to improve time-to-value, customer satisfaction and on-time project completion Drive the transformation of the services team to delivering business value led customer engagements Align and partner … would impact services capability and services sales opportunities Contribute to strategic account and regional growth plans Define the initial professional services direction to ensure customer success and satisfaction, by ensuring the professional services team is engaging with a customer's key stakeholders such as C-level, VPs, enterprise More ❯

HEAD OF PRODUCT Product: AI-Driven CRM & Customer Experience Platform Location: Central London 2 times a week Salary: up to £140,000 A high-growth tech business is building a next-generation, AI-first CRM and customer experience platform which will serve over 30M customers by … You’ll own the product vision, strategy and delivery across three core pillars: Agent CRM: AI-augmented, intuitive tooling Mobile App: Proactive, self-serve customer experience (think Monzo/Starling-style flow) Concierge Journeys: Seamless workflows for billing and account services Why this role stands out: Greenfield build … spin-out potential as a SaaS platform Work alongside exceptional technologists and product thinkers You’ll thrive here if you: Have led CRM or customer-facing platforms from scratch Are comfortable owning end-to-end product delivery in lean teams Know how to ship fast while keeping quality high More ❯

HEAD OF PRODUCT Product: AI-Driven CRM & Customer Experience Platform Location: Central London 2 times a week Salary: up to £140,000 A high-growth tech business is building a next-generation, AI-first CRM and customer experience platform which will serve over 30M customers by … You’ll own the product vision, strategy and delivery across three core pillars: Agent CRM: AI-augmented, intuitive tooling Mobile App: Proactive, self-serve customer experience (think Monzo/Starling-style flow) Concierge Journeys: Seamless workflows for billing and account services Why this role stands out: Greenfield build … spin-out potential as a SaaS platform Work alongside exceptional technologists and product thinkers You’ll thrive here if you: Have led CRM or customer-facing platforms from scratch Are comfortable owning end-to-end product delivery in lean teams Know how to ship fast while keeping quality high More ❯

internal Customers and exploiting internal opportunities. The successful candidate will play a pivotal role in building this new function and should be highly analytical, customer-obsessed, have experience in a commercial role and be ready to roll up their sleeves to grow this business. The successful candidate will … need to partner with Commercial, Product and Marketing teams to improve Inbound Customer experience as well as with Supply Chain leaders to deliver long-term benefits for Amazon Network. This is a brand new role so there will be a high degree of ambiguity and the candidate will … together explore new business opportunities. You will also need to understand the Amazon Inbound Network and how Amazon Freight can contribute to improving the Customer experience as well as to deliver best-in-class delivery services. BASIC QUALIFICATIONS Experience with business development, partnership management, or sourcing new More ❯

on the issues that are shaping the future of business and society. Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future. Discover our portfolio - constantly evolving to keep pace with the ever-changing needs of our clients. Become part of a … the largest, most innovative digital projects in the UK Energy Transition & Utilities Sector. Sitting within the Centre of Excellence (CoE) team of our Digital Customer Experience business in the UK, this is a key role leading and shaping our Digital growth in the ET&U Sector. You will … and Barring Service) Your role Key Responsibilities: We are looking for a high-calibre growth leader who exhibits a range of attributes, skills and experience that enables them to deliver rapid value to our clients. This value is delivered by architecting customer centric platforms across a range of More ❯

Role: Customer Success Manager Location: Leeds, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high … We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong … able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing More ❯

Job ID: Amazon EU SARL (Spain Branch) Ever since Amazon opened its doors, it aims at becoming the most customer-centric company in the world. How? By having people like you who make sure that customers can find everything that they are looking for online - at great prices and … the relationships with vendors to maximize selection, and reacting to industry-related economic trends. You will also serve as a primary advocate for our customer: externally, you will understand the changing competitive landscape and identify industry trends that are relevant to customer selection and experience, while also … partnering with vendors to drive improvements in availability and selection. Internally, you will leverage key metrics to develop customer insights for innovation, and will partner with internal teams to build and implement the business improvements that deliver value to our customer. This job is based in our Madrid Offices More ❯

offices across Australia, New Zealand, United Kingdom, North America and the Philippines. Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world's talent with the growth, productivity and efficiency objectives of frontline … customer, deeply embedded in both the post-sales journey and supporting the pre-sales cycle. Working closely with Sales, Product, and the broader CX team, you'll bring customer insights to life and shape the customer experience. What you will do Own and manage a portfolio of … customer base. Engage at all levels of the customer's business, from frontline to C-suite, to drive adoption and satisfaction. Provide CX oversight without direct people management; influence and coordinate across teams to solve problems and deliver value. Work with global CSM teams to align on best More ❯

Role Details Job Title Service Desk Team Leader Division Operations - Customer Service Job Location Harrogate Role Our service and support teams provide an effective yet complex blend of both customer and technical support for a range of managed IT service products including Data Management, Network (Internet Access, VPN … HSCN), Hosted IP Telephony, Unified Comms, Data Centre Hosting, Virtualisation Services amongst others. Delivering a customer experience that successfully sets Redcentric apart from our competitors and drives brand loyalty is our collective goal and to make this happen we need to create an environment that inspires colleagues to … deliver their very best. Alongside the Customer Services Manager it is your responsibility to make this happen, which is what makes this such a rewarding role. It is all about getting the right people, about making sure they enjoy their work and about providing them with the skills they More ❯

payments, helping businesses save money, automate processes, and grow - but we're only just getting started. We're seeking a Senior Product Manager with experience launching card products in African markets to drive strategy, adoption, and customer experience for our new card offerings, collaborating cross-functionally to … launching and scaling card products tailored to African markets. Work closely with Engineering, Compliance, Sales, and Marketing teams to deliver card products that meet customer needs and regulatory standards. Identify customer pain points and ensure the product delivers an exceptional user experience. Define clear product roadmaps and manage … the first 6 months, ensuring integration with existing payment systems and meeting all compliance and operational benchmarks. Driving Product Adoption: Achieve 10x growth in customer adoption within the first year through effective go-to-market strategies and customer engagement initiatives. Evolving the proposition: Transform the card product from More ❯

Emarsys, An SAP Company, is the omnichannel customer engagement platform, which empowers marketers to build, launch, and scale personalized cross-channel campaigns that drive business outcomes. By rapidly aligning desired business results with proven omnichannel customer engagement strategies - crowdsourced from leading brands across your industry - our platform enables … us know if you have any specific requirements as part of the recruitment process that will help us better accommodate you and improve your experience) The Digital Client Success Team is ensuring our clients' success and satisfaction in the digital segment. We are guiding our clients on their customer journey and deliver a seamless customer experience through the strategic implementation of consistent digital touchpoints. The Digital Client Success Team Lead is tasked to drive a team of Digital Client Success Managers (DCSMs) towards ensuring high customer satisfaction and adoption of the Emarsys platform while ensuring More ❯