151 to 175 of 2,092 Customer Experience Jobs in England

loaded Business Systems Analyst- Service Cloud Apply locations UK-London Office time type Full time posted on Posted Yesterday job requisition id R1797 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience-combining Contact Center, Unified … Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one … data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth. Learn more on our company website at follow our pages on LinkedIn , Twitter , Facebook and More ❯

can offer you the ultimate career opportunity that will light a fire within you. So, What's the role all about? At NICE, we are passionate about making the customer experience flow. As the global leader in AI-powered customer experience and workforce engagement solutions, we empower organisations to deliver seamless, digital-first interactions that drive … internal training and sales engagement Report on performance metrics such as partner-sourced pipeline, influenced revenue, and joint engagement success Have you got what it takes? Minimum 5 years' experience in strategic partnerships, alliances, or cloud channel management (AWS experience strongly preferred) Proven success in building and scaling cloud go-to-market programmes across regions Strong understanding of … stakeholders and drive alignment across geographies and business units Exceptional communication, collaboration, and relationship-building skills Self-motivated, proactive, and able to thrive in a fast-paced, matrixed environment Experience working across EMEA and with globally distributed teams, particularly in the US and APAC Fluent English required; additional European or APAC languages are a bonus What's in it More ❯

activations and ecommerce Oversee paid marketing campaigns (optimised for enquiries and attributed revenue) - ideation, audience refinement, campaign launch, optimisation, reporting and insights Develop and supervise all digital projects across customer experience and UX improvements, data and tracking, development, 3rd party integrations and migrations (e.g., Hubspot migration and new strategy development; shipping changes, ERP related website changes), dataflows and … data architecture etc Manage external partners across the digital tech stack, data, UX and customer experience design Develop data points, tracking, data architecture and reporting across the digital journey to continuously track, test, optimise and provide insights on digital strategies and customer behaviour to improve customer experience, digital performance and to provide useful insights for … budget responsibility The Successful Applicant Strong knowledge in digital marketing, particularly in CRM and website management Hubspot knowledge would be advantageous Senior digital marketer who has generalist background and experience of budget management Strong data analysis Background in luxury, consumer product - background in art is a plus What's on Offer Competitive salary + package Flexible working in the More ❯

Customer Solutions Manager, Customer Solutions Manager Job ID: AWS EMEA SARL (Israel Branch) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that … world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. As an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible for helping to guide large and complex AWS customers along their multi-year journey to the … AWS teams are working together effectively and efficiently to deliver outcomes for the customer. In the role, you will be a critical partner to our customers, leveraging your delivery experience with large scale engagements, transformations, and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful More ❯

in the world that offers one-of-a-kind basket of benefits such as free and fast shipping, movie streaming and millions of songs for Prime members. We are customer-obsessed and we continue to innovate for our customers and make Prime better for our customers every day. Are you interested in driving highly impactful initiatives for Prime? Do … solutions and mechanisms • Resolve significantly complex problems, showing high judgment in decisions that have technical and business implications • Make the right feature trade-offs to ship software without compromising customer experience and business relevance • Play a significant role in the career development of others, actively mentoring others, and educating the larger community on best practices. • Represent, verbally and … in writing, complex decisions, tough trade-offs, and potential solutions clearly to leaders up to 3 levels above BASIC QUALIFICATIONS - 7+ years of technical product or program management experience - 10+ years of working directly with engineering teams experience - 5+ years of software development experience - Experience managing programs across cross functional teams, building processes and coordinating release More ❯

Partner Experience Business Analysis Manager Business Systems London Full time 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience-combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at … every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to … unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth. We are More ❯

drive improvements to our technology, operate and maintain services and software solutions, and build and track metrics to ensure high quality results. Your solutions will help provide the ultimate customer service experience needed to anticipate and resolve customer's questions using an automated assistant. You will have the opportunity to work with business partners, leadership and other … to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done. This is an amazing opportunity in terms of responsibility, interesting challenges and high visibility. We truly are looking for the highest … you should expect a rigorous technical interview process. BASIC QUALIFICATIONS - 3+ years of programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby experience - 5+ years of non-internship professional software development experience - 2+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience - 2+ More ❯

User Research Lead - Digital Products & Customer Experience (12-month FTC) Location: Hybrid (Manchester, 3 days onsite) Salary: £65,000 - £75,000 + Excellent Benefits Package Are you passionate about delivering customer-first digital experiences through insight-driven research? We're looking for a User Research Lead to head up research efforts across a range of online products … ensuring user needs are at the heart of every design decision. This is a fantastic 12-month fixed-term opportunity to join a well-established, digitally focused organisation where customer experience and accessibility are front and centre. You'll help shape product strategy, mentor researchers, and embed user-centred thinking across teams. The Role: Lead and mentor a … and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring: Strong background in user-centred research with experience in both qualitative and quantitative methods. Previous leadership or management experience in a research More ❯

User Research Lead - Digital Products & Customer Experience (12-month FTC) Location: Hybrid (Manchester, 3 days onsite) Salary: £65,000 - £75,000 + Excellent Benefits Package Are you passionate about delivering customer-first digital experiences through insight-driven research? We're looking for a User Research Lead to head up research efforts across a range of online products … ensuring user needs are at the heart of every design decision. This is a fantastic 12-month fixed-term opportunity to join a well-established, digitally focused organisation where customer experience and accessibility are front and centre. You'll help shape product strategy, mentor researchers, and embed user-centred thinking across teams. The Role: Lead and mentor a … and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring: Strong background in user-centred research with experience in both qualitative and quantitative methods. Previous leadership or management experience in a research More ❯

Here are some links that might be of assistance: Customer Success Team Manager page is loaded Customer Success Team Manager Apply locations United Kingdom (Remote) time type Full time posted on Posted 10 Days Ago job requisition id JR101376 First Things First - What We Can Offer You A generous annual leave entitlement plus a personal leave entitlement Private … Diverse training & internal networking opportunities across all of our product lines Check out our website for more about working at Simpro Group The Job We're looking for a Customer Success Team Manager to join Simpro in a fully remote role! Reporting to the Director of Customer Success for EMEA, you'll play a key part in shaping … and executing our customer success strategy - focusing on customer retention, satisfaction, and long-term value. You'll lead and coach a passionate team, empowering them to build strong relationships and ensure our customers get the most out of Simpro's products and services. Location: Remote, UK What You'll Do Collaborate with the Director of Customer SuccessEMEA More ❯

Shanghai) International Trading Company Limited Hangzhou Branch Amazon provides businesses of all types and sizes the opportunity to sell their goods on Amazon platform worldwide. With 300+ million active customer accounts, including 200 million+ Prime customers in Amazon marketplaces, Amazon is developing infrastructure to support this growth around the world, particularly in the booming cross border selling area. In … responsible for leading a team of Seller Consultants who help sellers in China to launch global business, reaching Amazon customers around the world, and providing rich selection and improving customer experience to drive Amazon Flywheel. As a business leader, you will identify the potential business opportunities & seller recruiting channels, define the vision, set the direction and go-to … results • Responsible for the development of performance objectives & goals, business reviews, business forecasting & planning and as a thought leader to spearhead ad-hoc projects • Convey actionable insights to improve customer experience & seller recruitment results, also to optimize long-term seller success • Explore/drive scalable business development approaches & tactics (top-of funnel lead generation channels & recruiting formats) and More ❯

with a strong focus on leveraging Salesforce tools and omnichannel integration. This role will collaborate with cross-functional teams including brand, marketing, technology, and operations to deliver high-quality, customer-centric solutions across multiple touchpoints. The ideal candidate will have proven experience in both the fashion industry and Salesforce implementation, along with a deep understanding of how to … create a seamless omnichannel experience for luxury clients. KEY RESPONSIBILITIES Lead the product development lifecycle for digital omnichannel solutions, ensuring that products align with business goals and deliver a cohesive customer experience across digital and physical touchpoints. Develop and maintain product roadmaps, ensuring alignment with business priorities, omnichannel initiatives, and strategic goals. Act as the primary liaison … end/front-end development) to prioritise and manage product backlogs, user stories, and requirements. Work closely with development agency & Salesforce, to enhance and optimise eCommerce, CRM, and other customer-facing platforms within Salesforce, ensuring alignment with omnichannel strategies. Define, track, and report on key performance indicators (KPIs) related to ensuring successful product delivery, omnichannel experiences and customer More ❯

Our client is a revolutionary customer data, insights and customer growth firm underpinned by a unique AI analytics technology and data platform The role: Working very closely with the CEO and Reporting to the Head of Consulting you will support senior stakeholders internally and with clients to: Lead pitches and proposals and manage key relationships with existing accounts … typically with CMO and CCO stakeholders Working with the platform and alongside technical and data staff to deliver customer insights and strategic customer growth opportunities for clients Help to define and deliver the clients' customer experience, retention and growth strategies Define growth KPIs and both enhance and measure the commercial impact of the platform and strategic … of Consulting in leading and growing the consulting practice. You will have: Enthusiasm for working with the CEO to help win business with major blue-chip organisations including some experience in sales and business development Several years' experience as a management consultant in a highly regarded consulting firm and currently operating at Manager level or above First party More ❯

looking for a Consultant/Graduate/Post-graduate to enter our generalist track and to work on international strategic assignments in the area of customer experience (CX), marketing strategy, product/service strategy and Go-To-Market. The role would involve both qualitative analysis of in-depth interviews and quantitative analysis of data from research surveys and … commercial nous and an insatiable appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customer experience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial objectives and delivering real change … against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on four strategic objectives as this allows us to provide our clients (including Fortune 50 businesses More ❯

Head of Client Service - Insight, Strategy & Customer Experience Business Thank you for your interest in this opportunity. Unfortunately, this role is no longer available. Please click here to see all the roles we are currently working on. This is a highly visible opportunity at a new age insights, customer experience, and strategy business. The role focuses … and foster a culture of collaboration and teamwork. Ideal candidates are quant research literate ADs or Directors who are prepared to take on these responsibilities or those with more experience capable of managing budgets effectively. You should be motivated by commercial and management challenges and eager to succeed in this role. In return, you will be part of a More ❯

all while working as one team. If you're driven by innovation and ready to make an impact at scale, we'd love to hear from you. As a Customer Success Manager, your primary responsibility will be to ensure our customers achieve a high level of adoption and business value from using Pigment, with a specific focus on supporting … high-volume, lower-value accounts. You will play a crucial role in building our digital-touch customer motions by leveraging PlanHat and other automation technologies. Additionally, you will have full commercial ownership for revenue on the book of business, including account renewals and expansion. What we offer Competitive package Stock options to ensure you have a stake in Pigment … What you'll do Manage and maintain relationships with high volume, Mid-Market accounts, ensuring they attain a high level of adoption and business value from using Pigment. Drive customer renewals by proactively engaging with customers, identifying opportunities for expansion, and demonstrating the value of continued partnership. Collaborate with sales teams to identify upsell and cross-sell opportunities within More ❯

Job Title: Digital Experience Manager Location: London (Hybrid, 2 days in office) Contract: 6 months Hours: 35 hours per week Contract Type: Full-time Monday-Friday Role Overview: We are seeking a Digital Experience Manage r to join the Digital and Innovation team within the wider Customer & Digital department. The team is responsible for improving customer-facing digital platforms - including the app, websites, and online banking, to deliver best-in-class experiences for both the customer and the business. You'll join a collaborative data-driven environment, where digital performance and customer satisfaction are at the heart of every decision. This role is central to driving continuous improvement across our digital customer channels, particularly the websites - with a focus on improving the customer journey/experiences. You'll work with our co.uk and content management team, helping ensure smooth, intuitive experiences for customers by collaborating with product owners, marketers, designers, and optimisation teams to enhance the customer journey using data analysis and make recommendations on what works best for More ❯

Co-founder and CEO of Reddit). If that sounds like something you'd like to be part of, read on The Role: We're looking for a dynamic, customer-focused Store Manager to lead our retail team located at our flagship store in the heart of Soho. In this role, you'll oversee daily operations, drive sales, and … ensure the highest standard of customer experience in line with the Nothing brand. Responsibilities: Team Leadership: Lead, motivate, and develop a team to deliver outstanding customer service and be ambassadors for the Nothing brand. Sales Performance: Set and achieve sales targets, optimise product displays, and implement strategies to drive sales growth. Launch Activations: Plan and execute launch … activations from limited drops to cultural moments to drive launch hype and sales. Customer Experience: Ensure an exceptional and personalised shopping experience while resolving customer concerns. Store Operations: Oversee store opening/closing, inventory management, stock ordering, and store maintenance. Reporting: Manage work schedules, provide regular sales reports, inventory reports and manage the store P&L. More ❯

Co-founder and CEO of Reddit). If that sounds like something you'd like to be part of, read on The Role: We're looking for a dynamic, customer-focused Store Manager to lead our retail team located at our flagship store in the heart of Soho. In this role, you'll oversee daily operations, drive sales, and … ensure the highest standard of customer experience in line with the Nothing brand. Responsibilities: Team Leadership: Lead, motivate, and develop a team to deliver outstanding customer service and be ambassadors for the Nothing brand. Sales Performance: Set and achieve sales targets, optimise product displays, and implement strategies to drive sales growth. Launch Activations: Plan and execute launch … activations from limited drops to cultural moments to drive launch hype and sales. Customer Experience: Ensure an exceptional and personalised shopping experience while resolving customer concerns. Store Operations: Oversee store opening/closing, inventory management, stock ordering, and store maintenance. Reporting: Manage work schedules, provide regular sales reports, inventory reports and manage the store P&L. More ❯

are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this. WHAT WE STAND FOR The Customer is the Boss We work as one proud team to get the best for our customers One Team We are joined up and encourage others to share their ideas … and flexible. You will scope out technical requirements, write user stories and help deliver the strategy for the digital channels. A successful Digital Business Analyst needs to understand the customer experience to deliver what should be built on the website and applications. WHAT WILL I BE DOING As an E-commerce Business Analyst, you will work closely with … refinement meetings, sprint reviews) Compliance and Security: Ensuring that the website complies with data privacy regulations (such as GDPR, CCPA) and that security protocols are in place to protect customer data E-commerce Platform Enhancements: Coordinating with developers on platform updates, third-party app integrations, and API improvements to ensure smooth operations Support the Implementation of New E-commerce More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance … and risk management across the entire customer lifecycle for our customers. About the Role You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities: Delivering an More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team: The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance … and risk management across the entire customer lifecycle for our customers. About the Role: You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities: Delivering an More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team: The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance … and risk management across the entire customer lifecycle for our customers. About the Role: You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities: Delivering an More ❯

future opportunities and create new paths to growth in the sustainable economy. Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. Dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients to keep "winning" whilst ensuring … customer growth and experience is at the very forefront for their business. We're hiring a Paid Search Executive as part of our team based from our London office. Purpose of the Role As a Paid Search Executive, your role will be to ensure best in class delivery across the team's portfolio of clients, working both closely … of standards, in line with agency values. Success will be measured through meeting and exceeding client targets both in terms of results as well as maintaining high levels of customer satisfaction. Account quality will be measured through internal audit scores. You will also produce case studies to showcase your work and help the agency demonstrate excellence. Key Responsibilities Assist More ❯

flagship store is seeking an exceptional Retail Store Manager to spearhead growth, innovation, and excellence. The role: As Store Manager, you will have full accountability for the stores performance, customer experience, and future direction. This is a pivotal role for someone who is ready to combine leadership, commercial savvy, and a passion for premium technology. Key Responsibilities: Leadership … Performance: Lead, mentor, and energise a small team (2 employees) to achieve and exceed performance targets. Operational Oversight: Manage day-to-day store operations, stock, merchandising, and the overall customer experience to the highest standards. E-commerce Integration: Drive and expand online sales through strategic e-commerce and omnichannel execution. Business Development: Forge B2B relationships with architects, developers … designers, and installers to expand our footprint beyond end-users. Sales Growth: Strategically grow key categoriesparticularly home cinema and smart home solutionsthrough insight-driven decision making. Customer Experience: Ensure every visitor to the store receives expert advice, exceptional service, and leaves with complete confidence in their purchase. Innovation: Apply market insights and customer feedback to drive continuous More ❯