151 to 175 of 895 Customer Experience Jobs in England

business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * JOB DETAILS As a Customer Support & Planning Coordinator, you will be the heartbeat of service delivery - acting as the first point of contact for customers while coordinating field engineers … ensure every request is handled efficiently and professionally. This is not just a support role. It is a pivotal position where customer experience meets operational excellence. You will balance real-time problem solving with smart planning, ensuring the right engineer is in the right place at the right ...

business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * JOB DETAILS As a Customer Support & Planning Coordinator, you will be the heartbeat of service delivery - acting as the first point of contact for customers while coordinating field engineers … ensure every request is handled efficiently and professionally. This is not just a support role. It is a pivotal position where customer experience meets operational excellence. You will balance real-time problem solving with smart planning, ensuring the right engineer is in the right place at the right ...

transparent, with a product that customers genuinely enjoy using. We operate in a regulated environment and place a high value on clarity, trust, and customer outcomes. Design plays a central role in how customers experience our product and understand investing. It is one of our key differentiators … scale, we are investing in Design as a strategic function. We believe great design is not only about craft. It is about solving customer problems, influencing business outcomes, and making better decisions through research, data, and continuous learning. The role We are looking for a Head of Product Design ...

support business growth and help build a thriving mobile capability across Valtech. You will operate across strategy, architecture and delivery, bringing together engineering excellence, customer experience and commercial thinking. We operate across sectors including financial services, retail, automotive, healthcare, media and consumer brands. Each presents different technology landscapes … constraints and transformation ambitions. Mobile experiences increasingly sit at the centre of customer engagement. We design scalable, secure and high‐performing platforms that enable organisations to deliver connected and intelligent digital experiences. This role will be 60% client strategy & delivery, 40% operational & capability leadership and growth. What Success Looks ...

services, acting as the primary point of contact for customers through all growth related conversations and activities. You will be accountable for ensuring excellent customer experience across the end to end lead to order process, coordinating inputs from other teams as required, with the overall objective of growing … base. Key Responsibilities Drive revenue growth across new logo customers aligned to strategic industry verticals Leverage multiple channels for opportunity identification Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Identify new business opportunities across Claranet UK’s full portfolio of products ...

services, acting as the primary point of contact for customers through all growth related conversations and activities. You will be accountable for ensuring excellent customer experience across the end to end lead to order process, coordinating inputs from other teams as required, with the overall objective of growing … base. Key Responsibilities Drive revenue growth across new logo customers aligned to strategic industry verticals Leverage multiple channels for opportunity identification Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Identify new business opportunities across Claranet UK’s full portfolio of products ...

Manager London - hybrid, 2x per week in office) Up to £75,000 + benefits This is an exciting opportunity to shape the future of customer engagement for a well-established consumer brand undergoing significant investment in CRM, loyalty, and digital transformation. You'll take ownership of a high-profile … loyalty programme, lead a talented team, and play a key role in driving customer retention, personalisation, and commercial performance. The Company They are a leading omnichannel retail business with a strong customer focus and a recognised presence across the UK and Ireland. With substantial investment in digital capabilities ...

supply side partnerships in the country and grow our userbase. You will be excited to manage every aspect of growth in said markets: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching. You will have an acute “own it” mindset … equally obsessed with the experience of individual users as with iterating and optimizing scalable growth tactics and processes. You will have P&L ownership, delivering the growth and profitability targets for the Nigerian market. You will seek to establish TTS as the leading product/service for sending remittances ...

practices and risk frameworks Stay at the forefront of Generative AI, AI Agents and emerging AI technologies, identifying opportunities to enhance productivity and customer experience Act as the bridge between business stakeholders and technical delivery teams throughout the AI lifecycle What we're looking for Experience leading … complex organisation Strong understanding of Generative AI, AI Agents, LLMs and emerging AI technologies, with the ability to translate technical capabilities into business value Experience delivering AI products or AI-enabled workflows from discovery through to production and adoption Demonstrable experience building AI roadmaps, prioritising opportunities and measuring ...

within a business. We're looking for a Head of Product to own the product for our new Advice service end‐to‐end — from customer experience, through the underlying technology and operational model, to commercial performance. Moneybox advice service will help customers who need it to access … role is accountable for making this a possibility. We're looking for someone who thrives at the meeting point of three demands: creating a customer experience that's genuinely compelling and different; building novel technology and decisioning (our Aurora advice engine working alongside human Advisors and Paraplanners ...

language conversations. We are looking for a Senior Technical Program Manager to deliver mission critical programs to build the leading edge infrastructure behind this experience as well as build new delightful customer experiences in this space. A day in the life Key responsibilities for the role will include … intuitively engage with Amazon in natural language to get the most convenient shopping experience. Basic Qualifications - 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 3+ years of software development experience - 5+ years of technical program management working ...

Outside IR35) The Opportunity We're supporting a major UK retail organisation undergoing significant digital transformation across its e-commerce and customer experience platforms. They are looking for an experienced Senior Frontend Engineer to help deliver scalable, high-performance web applications and Progressive Web Apps (PWA) used … customers. You'll work within agile product teams alongside Product Managers, UX Designers, Architects, Backend Engineers and QA specialists to build and enhance customer-facing digital experiences. Key Responsibilities Design, develop and maintain modern frontend applications using React and TypeScript Deliver scalable, maintainable and high-performing web solutions Collaborate ...

Responsibilities Lead and develop a high-performing Marketing Analytics team, fostering a culture of commercial insight and collaboration. Deliver commercially focused analysis covering customer behaviour, marketing performance, promotions and revenue growth. Identify and recommend opportunities to improve customer engagement, commercial outcomes and marketing ROI. Build and maintain strong … someone who enjoys solving business challenges through data and can demonstrate how your insights have driven genuine commercial impact. Ideally, you will bring: Experience leading or mentoring analysts in a commercial or customer-focused environment. Strong commercial awareness, supported by examples of delivering measurable business outcomes. Proven experience ...

+ Bonus | Hybrid (London & South East) | FinTech Are you passionate about building long-term customer relationships rather than simply managing accounts? We're working with a fast-growing fintech business that's transforming the way recruitment companies access funding. Through a technology-led funding platform, they help recruitment agencies … improve cash flow, scale their businesses and operate with confidence. As they continue to grow, they're looking to appoint a Senior Customer Success Manager to take ownership of a portfolio of high-value clients, ensuring they maximise value from the partnership while driving long-term retention, engagement ...

cyber security solutions. A growing software business developing compliance and contractor management platforms used by major organisations across the UK and Europe. With 100+ customer sites and ambitious growth plans, this is an opportunity to play a key role in a business that's expanding fast. The Opportunity This … more than a typical sales support role. Working closely with the Sales Director, technical teams and software specialists, you'll support the entire customer journey—from enquiries and quotations through to renewals, customer engagement and account growth. As the business becomes more customer-focused, you'll also ...

business teams to deliver successful outcomes.* Manage project plans, risks, budgets, dependencies, and implementation activities.* Support the introduction of new payment methods, technologies, and customer experiences.Requirements Definition and Solution Design* Translate business requirements into detailed technical and functional specifications.* Work closely with business, technology, security, and supplier teams … technology solutions that align with business strategy.* Ensure solutions meet operational, security, compliance, and scalability requirements.Mobile and Loyalty Platform Management* Own and manage two customer-facing mobile applications from a payment and technology perspective.* Manage technical requirements and integrations for two loyalty platforms.* Ensure seamless interaction between payment, loyalty ...

bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are recruiting … focus of the role is driving commercial growth, optimising pricing and performance strategies, and ensuring the e-commerce platform remains competitive and customer-focused. The Role – Ecommerce Manager E-Commerce Platform & Product Management To own the day-to-day operation and management of Liquidline’s e-commerce portal. ...

/ML models and automation products. Identify and partner with the commercial leadership to deliver high-value AI-driven opportunities that enhance efficiency, customer experience, and growth. Establish best practices for MLOps, experimentation, model monitoring, and continuous optimisation. Data Engineering & Architecture Oversee the design and delivery of scalable … job. They are not intended to be an exhaustive list of all duties.) Basic Requirements Degree or equivalent experience. Typically 13+ years of professional experience and 6+ years of diversified leadership, planning, communication, organization, and people motivation skills (or equivalent experience). 13+ years’ experience ...

core. We will be transparent about expectations for every role and provide the tools and support needed for you to thrive. About the Team Customer Engineering is a brand-new function at Harmonic, and you'll be one of the first people to build it. This is a deliberate … philosophy, not just a new team name: we're treating customer experience as an engineering problem. Every repeated question or manual fix is a signal that something should be automated, instrumented, or resolved at the root, not answered by hand. The mission is simple to state and hard ...

core. We will be transparent about expectations for every role and provide the tools and support needed for you to thrive. About the Team Customer Engineering is a brand-new function at Harmonic, and you'll be one of the first people to build it. This is a deliberate … philosophy, not just a new team name: we're treating customer experience as an engineering problem. Every repeated question or manual fix is a signal that something should be automated, instrumented, or resolved at the root, not answered by hand. The mission is simple to state and hard ...

Support Engineer Location: York Contract: Full-time We're looking for a proactive and customer-focused IT Support Engineer to join our growing IT team in York. This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent … customer service, and wants to develop their career across infrastructure, cloud technologies and IT operations. You'll play a key role in supporting colleagues across the business, ensuring IT services run smoothly while gaining hands-on experience with projects, system improvements and modern Microsoft technologies. What ...

Support Engineer Location: York Contract: Full-time We're looking for a proactive and customer-focused IT Support Engineer . This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent customer service, and wants to develop … operations. You'll play a key role in supporting colleagues across the business, ensuring IT services run smoothly while gaining hands-on experience with projects, system improvements and modern Microsoft technologies. What you'll be doing As an IT Support Engineer, you'll be responsible for providing high-quality ...

more about the team and life at Omnea here. The Role We're looking for a commercial powerhouse to build and run our Customer Value function from the ground up. As Head of Customer Value, you'll own the expansion and retention motion across our enterprise base: leading … Customer Value Leads directly, driving upsell deals yourself, and bringing the commercial rigour and playbook that turns a high-potential team into an elite GTM function. This is a leadership position reporting into our VP Customer Experience, working closely with our CEO and CCO. ...

Director: Global Technology Services to define services and agree on meaningful service levels with the business, including service level expectations, key performance indicators, and customer experience measures. Support managers by providing leadership and guidance in alignment with the Global Director’s strategic direction for planning, designing, developing … Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment. Qualifications, Experience and Personal Attributes Bachelor’s degree in Information Technology, Business Management or related field preferred; equivalent combination of education and relevant experience considered. Experience ...

consistency in AI-driven shopping experiences across mobile and web apps. Key responsibilities and activities focus on authoring, optimizing, and managing system prompts for customer-facing AI-driven experiences, defining requirements for internal tooling via prototypes, evaluating model performance, and producing actionable insights to inform product decisions. The role … support human-in-the-loop evaluations Automate operations and perform data analysis using scripting languages (e.g., Python) Author, optimize, and manage system prompts for customer-facing LLM systems Integrate API calls into Retrieval Augmented Generation (RAG) systems Evaluate model performance and annotation quality to produce reports for stakeholders Produce ...