201 to 225 of 1,191 Customer Experience Jobs in England

Role : Business Analyst Rate : £500 per day IR35 : Outside (TBC) Location : Greater Manchester Working Practice : Largely on-site with customers Length : 3 Months Our customer has recently completed the procurement of a new Single Customer View (SCV) data platform and are seeking a Data Business Analyst who can bridge the gap between business operations, department stakeholders and the … digital technical team. The customer wish to utilize the data once migrated, align usage and data selection to business goals and be guided on actionable tactics that will quickly realise the value of the data. Data is collected across a number of channels, and when unified through the new platform, is expected to allow the customer to improve … customer experience through more personalised and proactive communications, enhance operational efficiency, support targeted marketing campaigns, and strengthen reporting and insight capabilities for data-driven decision making. The successful consultant will engage across departments (Marketing, Commercial, Operations, Customer, Engineering, Finance, HR) to capture requirements and build a view. The desired output from the Data Business Analyst is to More ❯

and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Upmarket Customer Success Manager you will play a pivotal role in guiding some of our largest customers … through their security and compliance journeys with Vanta's specialized solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes. Vanta's success over the last year was exponential and we are now … working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Upmarket Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. This role is based in our More ❯

CRO DIGITAL EXPERIENCE LEAD THEALE - 3X A WEEK Please note, this company is unable to sponsor, and you must be a UK resident to apply THE COMPANY A well-established British retailer and distributor within the direct-to-consumer space is growing its digital performance function. Known for its strong brand presence and customer-focused approach, the business … offers a curated product range across several well-known platforms, including web and mobile. As part of a wider digital transformation, the business is investing in building out its customer experience and optimisation capabilities across multiple brands. THE ROLE This is a newly created role with full ownership of Conversion Rate Optimisation (CRO) strategy across digital platforms. You … ll work closely with stakeholders to analyse user behaviour, identify pain points, and develop data-driven strategies to enhance customer journeys. This role is ideal for someone who enjoys getting into the data using tools like Fullstory or Hotjar, spotting opportunities, solving problems, and executing meaningful improvements. You won't be building tests yourself but should be comfortable with More ❯

the strength in teamwork, and strongly believe that it's the key to Crisp's success. By bringing together bright, motivated creators, we are leveraging humanity's diversity of experience and background in order to understand the challenges facing our food supply, and solve them together. Purpose Customer Success protects existing revenue and identifies growth opportunities with our … existing customers.We protect revenue by understanding customer needs and measures of success, driving adoption and guiding them to find the most value from our products. Overview This role currently reports to SaaS Operations Director, Customer Success with ample opportunity for growth. Whether you are coming from a startup or corporate background, you appreciate how much impact there is … to be had in smaller organisations and you relish the ability to shape your own role and the future of the company. As a Customer Success Manager , it's critical to understand our customers' challenges and needs both at an organisational and individual level. You will be our customer's trusted advisor by guiding them to find the More ❯

demonstrate initiative, with the ability to work independently or as part of a team Excellent communication skills and a friendly empathetic manner Ability to work under pressure and manage customer experience Strong written and verbal communication skills Preferred Qualifications and Experience Diploma or an Accounting Qualification or Sales/Marketing qualification A minimum of 2 years commercial … Sales/Customer experience Strong understanding of IQ Proven track record of achieving targets in a competitive environment. Strong & broad practical knowledge of Accounting Software Full Clean Drivers Licence Benefits and Culture The perfect fit ethos extends to employees, ensuring that their roles, environment, benefits and progression paths are geared toward their professional and personal development. As noted More ❯

to identify and implement operational efficiencies to ensure the M&E programme of works are completed effectively, compliantly, offer value for money solutions and achieve a high level of customer satisfaction. Due to the complex nature of the work stream, prior experience of managing M&E services, demonstrable stakeholder and contract management experience is essential. Duties include … Ensure team performance meets and exceeds KPIs. Ensure customer-focused services and positive experiences, promoting excellent customer care practices. Lead responses to residents' queries, complaints, and feedback professionally. Manage and review operational risk registers to meet client expectations. Ensure successful service delivery through effective supply chain management. Manage contractors for procurement, commissioning, and service demands. Improve efficiency and … Head of Service when needed. Manage the workforce and delivery of work programmes, ensuring technical direction, quality, and cost control. Develop solutions to improve efficiency, reduce costs, and enhance customer experience. Promote health, safety, and wellbeing in all work aspects. Oversee commercial management and cost control of contracts up to £5m, ensuring adherence to financial policies and procedures. Manage More ❯

client is a well-established name in the online sports betting and iGaming industry, with a presence across multiple international locations. They are on a mission to revolutionize the customer experience through data-driven insights and cutting-edge technology. Why Join This is an incredible opportunity to be at the forefront of data innovation, working with a world … on best practices for Databricks usage, cost management, and performance optimization. Monitor platform usage to inform decisions on resource allocation, cost control, and deprecation of redundant services. Essential Skills & Experience Extensive experience with Databricks platform architecture, administration, and optimization. Proficiency in Unity Catalog management, including access control, data governance, and implementation. Strong stakeholder management and communication skills to … engage cross-functional teams. Proven track record in monitoring Databricks usage and optimizing cost efficiency. Experience delivering training sessions on Databricks best practices and governance frameworks. Familiarity with Azure cloud platforms and Databricks integration. Desirable Skills Knowledge of the sports betting and online gaming industry, including market trends and player behavior. Understanding of gambling regulations and compliance requirements. Experience More ❯

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our customer-first mindset focuses on developing products that encourage loyalty and repeat business from our travelers and partners. We partner closely with teams across Expedia Group to achieve growth and results for our customers and company. Introduction to team: As a Senior … Problem Definition and Product Strategy: Expert in a range of methods for facilitating the gathering and synthesizing of diverse insights in complex, ambiguous problem spaces. Build and drive compelling customer experience vision, strategy, and success metrics at the program level. Ideation and Visualization: Expertly facilitate idea generation and evaluation with stakeholders, and mentor others in doing the same. … stakeholders with varied perspectives and strive for optimum organizational efficiency by aligning goals across boundaries and making recommendations about changes/approaches. Take a whole systems approach to analyze customer problems and implement holistic solutions by ensuring that linkages between customer touchpoints, structure, process, and technology are made. Define foundational layers of the design system. Guide the design More ❯

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our customer-first mindset focuses on developing products that encourage loyalty and repeat business from our travelers and partners. We partner closely with teams across Expedia Group to achieve growth and results for our customers and company. Introduction to team: As a Senior … Problem Definition and Product Strategy: Expert in a range of methods for facilitating the gathering and synthesizing of diverse insights in complex, ambiguous problem spaces. Build and drive compelling customer experience vision, strategy, and success metrics at the program level. Ideation and Visualization: Expertly facilitate idea generation and evaluation with stakeholders, and mentor others in doing the same. … stakeholders with varied perspectives and strive for optimum organizational efficiency by aligning goals across boundaries and making recommendations about changes/approaches. Take a whole systems approach to analyze customer problems and implement holistic solutions by ensuring that linkages between customer touchpoints, structure, process, and technology are made. Define foundational layers of the design system. Guide the design More ❯

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our customer-first mindset focuses on developing products that encourage loyalty and repeat business from our travelers and partners. We partner closely with teams across Expedia Group to achieve growth and results for our customers and company. Introduction to team: As a Senior … Problem Definition and Product Strategy: Expert in a range of methods for facilitating the gathering and synthesizing of diverse insights in complex, ambiguous problem spaces. Build and drive compelling customer experience vision, strategy, and success metrics at the program level. Ideation and Visualization: Expertly facilitate idea generation and evaluation with stakeholders, and mentor others in doing the same. … stakeholders with varied perspectives and strive for optimum organizational efficiency by aligning goals across boundaries and making recommendations about changes/approaches. Take a whole systems approach to analyze customer problems and implement holistic solutions by ensuring that linkages between customer touchpoints, structure, process, and technology are made. Define foundational layers of the design system. Guide the design More ❯

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our customer-first mindset focuses on developing products that encourage loyalty and repeat business from our travelers and partners. We partner closely with teams across Expedia Group to achieve growth and results for our customers and company. Introduction to team: As a Senior … Problem Definition and Product Strategy: Expert in a range of methods for facilitating the gathering and synthesizing of diverse insights in complex, ambiguous problem spaces. Build and drive compelling customer experience vision, strategy, and success metrics at the program level. Ideation and Visualization: Expertly facilitate idea generation and evaluation with stakeholders, and mentor others in doing the same. … stakeholders with varied perspectives and strive for optimum organizational efficiency by aligning goals across boundaries and making recommendations about changes/approaches. Take a whole systems approach to analyze customer problems and implement holistic solutions by ensuring that linkages between customer touchpoints, structure, process, and technology are made. Define foundational layers of the design system. Guide the design More ❯

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our customer-first mindset focuses on developing products that encourage loyalty and repeat business from our travelers and partners. We partner closely with teams across Expedia Group to achieve growth and results for our customers and company. Introduction to team: As a Senior … Problem Definition and Product Strategy: Expert in a range of methods for facilitating the gathering and synthesizing of diverse insights in complex, ambiguous problem spaces. Build and drive compelling customer experience vision, strategy, and success metrics at the program level. Ideation and Visualization: Expertly facilitate idea generation and evaluation with stakeholders, and mentor others in doing the same. … stakeholders with varied perspectives and strive for optimum organizational efficiency by aligning goals across boundaries and making recommendations about changes/approaches. Take a whole systems approach to analyze customer problems and implement holistic solutions by ensuring that linkages between customer touchpoints, structure, process, and technology are made. Define foundational layers of the design system. Guide the design More ❯

Hours: 40 Hours Per Week, Monday to Friday Application Deadline: 29th August 2025 About Us: The Retail Performance Company is the consulting firm for the entire journey towards a customer-oriented transformation: from customer-centric strategy, through customer experience design, data analytics, to people empowerment and performance management. We have made it our mission to support … our clients with holistic solutions from strategy to implementation from a single source. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers. The Opportunity: We are seeking a proficient and dynamic Consultant to join our team for an exciting assignment with one of our industry-leading corporate clients … Key Responsibilities: Help achievement of E-Commerce sales through retailer & non-retailer channels Develop and implement complete strategies to achieve and exceed revenue and profitability targets. Analyse market trends, customer behaviour, and competitive landscape to identify growth opportunities Use data-driven insights to identify and implement continuous improvements to site and category performance. Drive and implement on-site campaign More ❯

seeking an experienced Product Owner to become an integral part of our app development team. In this role, you'll lead the evolution and implementation of our mobile app experience, ensuring the delivery of high quality, accessible, and customer centric solutions that delight users and deliver measurable value. You'll work cross-functionally with design, engineering, marketing, and … operations teams to shape our app that empowers users, simplifies journeys, and supports our strategic priorities. Acting as the voice of the customer, you'll translate strategic goals and user needs into a clear, prioritised backlog. You'll ensure the team is focused on delivering solutions that improve customer experience, drive adoption, and support the wider Motability … over the Backlog: Oversee and manage the product backlog using prioritization frameworks such as MoSCoW, RICE, Value/Effort, Weighted Shortest Job First (WSJF) etc. Ensure the backlog reflects customer needs, business value, and strategic goals. Continuously groom the backlog & refine backlog items to adapt to evolving requirements. Manage your product team's Run and Evolve mix and make More ❯

seeking an experienced Product Owner to become an integral part of our app development team. In this role, you'll lead the evolution and implementation of our mobile app experience, ensuring the delivery of high quality, accessible, and customer centric solutions that delight users and deliver measurable value. You'll work cross-functionally with design, engineering, marketing, and … operations teams to shape our app that empowers users, simplifies journeys, and supports our strategic priorities. Acting as the voice of the customer, you'll translate strategic goals and user needs into a clear, prioritised backlog. You'll ensure the team is focused on delivering solutions that improve customer experience, drive adoption, and support the wider Motability … over the Backlog: Oversee and manage the product backlog using prioritization frameworks such as MoSCoW, RICE, Value/Effort, Weighted Shortest Job First (WSJF) etc. Ensure the backlog reflects customer needs, business value, and strategic goals. Continuously groom the backlog & refine backlog items to adapt to evolving requirements. Manage your product team's Run and Evolve mix and make More ❯

seeking an experienced Product Owner to become an integral part of our app development team. In this role, you'll lead the evolution and implementation of our mobile app experience, ensuring the delivery of high quality, accessible, and customer centric solutions that delight users and deliver measurable value. You'll work cross-functionally with design, engineering, marketing, and … operations teams to shape our app that empowers users, simplifies journeys, and supports our strategic priorities. Acting as the voice of the customer, you'll translate strategic goals and user needs into a clear, prioritised backlog. You'll ensure the team is focused on delivering solutions that improve customer experience, drive adoption, and support the wider Motability … over the Backlog: Oversee and manage the product backlog using prioritization frameworks such as MoSCoW, RICE, Value/Effort, Weighted Shortest Job First (WSJF) etc. Ensure the backlog reflects customer needs, business value, and strategic goals. Continuously groom the backlog & refine backlog items to adapt to evolving requirements. Manage your product team's Run and Evolve mix and make More ❯

deal flow and 50% of the private equity raised globally. About the Role We are looking for a proactive and experienced individual with a solid track record of managing customer relationships in the B2B SaaS space ideally within the Alternative Investments or Financial Services markets. Your Responsibilities Serve as the main point of contact for a portfolio of strategic … customers, ensuring their needs are met and value is continuously delivered. Acting as customer advocate develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level. Lead strategic discussions with sales, SAMs and relationship managers, alongside customers to mutually identify opportunities for expansion … and deepening of the engagement. Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention. Maintain regular, proactive communication with customers, providing updates, addressing concerns and gathering feedback to provide insights to product and leadership teams to enhance our offerings. Track and report on key customer success metrics, including customer health, satisfaction, and retention More ❯

deal flow and 50% of the private equity raised globally. About the Role We are looking for a proactive and experienced individual with a solid track record of managing customer relationships in the B2B SaaS space ideally within the Alternative Investments or Financial Services markets. Your Responsibilities Serve as the main point of contact for a portfolio of strategic … customers, ensuring their needs are met and value is continuously delivered. Acting as customer advocate develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level. Lead strategic discussions with sales, SAMs and relationship managers, alongside customers to mutually identify opportunities for expansion … and deepening of the engagement. Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention. Maintain regular, proactive communication with customers, providing updates, addressing concerns and gathering feedback to provide insights to product and leadership teams to enhance our offerings. Track and report on key customer success metrics, including customer health, satisfaction, and retention More ❯

deal flow and 50% of the private equity raised globally. About the Role We are looking for a proactive and experienced individual with a solid track record of managing customer relationships in the B2B SaaS space ideally within the Alternative Investments or Financial Services markets. Your Responsibilities Serve as the main point of contact for a portfolio of strategic … customers, ensuring their needs are met and value is continuously delivered. Acting as customer advocate develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level. Lead strategic discussions with sales, SAMs and relationship managers, alongside customers to mutually identify opportunities for expansion … and deepening of the engagement. Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention. Maintain regular, proactive communication with customers, providing updates, addressing concerns and gathering feedback to provide insights to product and leadership teams to enhance our offerings. Track and report on key customer success metrics, including customer health, satisfaction, and retention More ❯

deal flow and 50% of the private equity raised globally. About the Role We are looking for a proactive and experienced individual with a solid track record of managing customer relationships in the B2B SaaS space ideally within the Alternative Investments or Financial Services markets. Your Responsibilities Serve as the main point of contact for a portfolio of strategic … customers, ensuring their needs are met and value is continuously delivered. Acting as customer advocate develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level. Lead strategic discussions with sales, SAMs and relationship managers, alongside customers to mutually identify opportunities for expansion … and deepening of the engagement. Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention. Maintain regular, proactive communication with customers, providing updates, addressing concerns and gathering feedback to provide insights to product and leadership teams to enhance our offerings. Track and report on key customer success metrics, including customer health, satisfaction, and retention More ❯

deal flow and 50% of the private equity raised globally. About the Role We are looking for a proactive and experienced individual with a solid track record of managing customer relationships in the B2B SaaS space ideally within the Alternative Investments or Financial Services markets. Your Responsibilities Serve as the main point of contact for a portfolio of strategic … customers, ensuring their needs are met and value is continuously delivered. Acting as customer advocate develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level. Lead strategic discussions with sales, SAMs and relationship managers, alongside customers to mutually identify opportunities for expansion … and deepening of the engagement. Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention. Maintain regular, proactive communication with customers, providing updates, addressing concerns and gathering feedback to provide insights to product and leadership teams to enhance our offerings. Track and report on key customer success metrics, including customer health, satisfaction, and retention More ❯

Dialogflow CX Engineer Rate: £400 - £500 a day Duration: Initially 6 months Location: Mostly remote with occasional client workshops in the UK Conversational AI Specialist Are you a highly skilled Dialogflow CX Engineer looking for your next challenge? We are partnering with a prominent global consultancy to find exceptional talent for a high-profile project with their significant end-client … opportunity to work at the forefront of Conversational AI, leveraging Google Cloud and Generative AI technologies to shape the future of customer interaction. The Role: As a Dialogflow CX Engineer, you will be instrumental in designing, developing, and deploying advanced conversational AI solutions. You will work within a dynamic team to create intelligent, user-centric AI agents and virtual … What We're Looking For: We are specifically seeking candidates with deep, proven expertise in Dialogflow CX. Essential Skills & Experience: Extensive hands-on experience as a Dialogflow CX Engineer. This is the core requirement. Strong proficiency with Google Cloud Platform (GCP) services relevant to Conversational AI. Demonstrable experience in developing and integrating AI agents and virtual assistants. More ❯

and fast-growing IT team. Situated on the outskirts of Scarborough, this role offers the opportunity to work with a passionate team to develop and maintain the company's customer-facing eCommerce apps. Key Responsibilities: Support, coach, and develop the app team to maintain best practice standards Own the day-to-day development of the front-facing elements of … the company's native apps Continually improve the shopping experience for a wide variety of users globally Gatekeep the versions and change history to ensure timely deployment of tested updates and features Adopt best practices for designing retail eCommerce apps Job Requirements: Proficiency in Android app development, with experience in Kotlin and/or Swift An eye for … design and attention to detail with a focus on enhancing customer experience Experience in a similar app development role or a readiness for career progression Strong self-organisation and time management skills Personal Attributes: Strong interpersonal skills for building internal and external relationships Passionate about web design, consistency, and detail Ability to react positively and quickly to More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯