201 to 225 of 1,939 Customer Experience Jobs in England

analytical backbone of the EU Heavy Bulky & Services team? We are hiring a Business Intelligence Engineer to scale up our data projects to the next level. This position requires experience in building Business Intelligence solutions, paired with bringing a hands-on data engineering mentality. We seek individuals that enjoy to collaborate across stakeholders and that bring excellent statistical and … analytical abilities to the team. Heavy Bulky & Services is a growing Amazon business, designed to enable Customers to enjoy website browsing, product shopping and delivery experience for our specific product portfolio. We are looking for a Business Intelligence Engineer to support our European business. This role will work across teams including Product Managers, Tech, Logistics, Finance and Retail. You … will be able to display excellent communication skills and stakeholder management, focus on upholding standards and be committed to creative problem solving and getting things done. Our Customer Experience is critical and so you will be truly Customer obsessed. The successful candidate will have played a leading role in bringing to life analytically derived solutions that have More ❯

Implementation Specialist III (FICA) Utility background is required United States Job Description Posted Monday, May 12, 2025 at 6:00 AM At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne … helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It's been in the DNA of our people since we started supporting utilities' customer experience needs over 20 years ago. And that commitment continues to this day. Our team members … flexible environment and encourage work-life balance. VertexOne is proudly Certified as a Great Place to Work. Great Place to Work is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture. More ❯

Job Description Location: Hybrid (3 days in office) in our Newcastle Office Help us shape the future of digital experiences at Sage! The Sage Experience Platform (SXP) delivers an effortless, unified digital journey across our product suite. It empowers Customers and Accountants to take control of their relationship with Sage through cutting-edge capabilities like Copilot, Subscription Management, and … seamless navigation across our ecosystem. As a Senior Business Analyst within SXP, you'll play a pivotal role in delivering exceptional customer experiences. Acting as the bridge between our development teams and stakeholders, you'll ensure our features are impactful, intuitive, and aligned with business goals. Key Responsibilities Key Responsibilities Key Responsibilities • Lead project delivery and collaborate with cross … functional teams to deliver outstanding customer features and experiences. • Apply strong business analysis skills to gather and define key delivery requirements. • Translate stakeholder needs into clear, actionable items on the product backlog. • Partner with Product Management to refine the roadmap in line with evolving business priorities and market trends. • Serve as the go-to expert for product-related queries More ❯

Collaborative Work Management (CWM) & Business Intelligence (BI) consultancy with UK locations in London and Edinburgh, and Riyadh in Saudi Arabia. As a Platinum Smartsheet partner, we focus on the customer to help manage the end-to-end life cycle of the procurement, implementation and ongoing support of the Smartsheet platform. Our founders have deep experience with Smartsheet's … management, and collaboration. Assist in creating detailed project documentation, including design specifications and deployment plans. Provide expert guidance on best practices for CWM, BI and CRM adoption to maximise customer success. Identify opportunities for business expansion and additional consulting engagements by maintaining strong client relationships. Conduct presentations and demonstrations to stakeholders to showcase solutions and their benefits. Provide ongoing … support and training to clients post-implementation. Stay informed about industry trends, emerging technologies, and software innovations in the CWM and CRM space. Experience & Skills Essential: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. 1-2 years of experience in consulting, project management, or a similar role. Strong analytical and problem-solving More ❯

Collaborative Work Management (CWM) & Business Intelligence (BI) consultancy with UK locations in London and Edinburgh, and Riyadh in Saudi Arabia. As a Platinum Smartsheet partner, we focus on the customer to help manage the end-to-end life cycle of the procurement, implementation and ongoing support of the Smartsheet platform. Our founders have deep experience with Smartsheet's … management, and collaboration. Assist in creating detailed project documentation, including design specifications and deployment plans. Provide expert guidance on best practices for CWM, BI and CRM adoption to maximise customer success. Identify opportunities for business expansion and additional consulting engagements by maintaining strong client relationships. Conduct presentations and demonstrations to stakeholders to showcase solutions and their benefits. Provide ongoing … support and training to clients post-implementation. Stay informed about industry trends, emerging technologies, and software innovations in the CWM and CRM space. Experience & Skills Essential: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. 1-2 years of experience in consulting, project management, or a similar role. Strong analytical and problem-solving More ❯

premium live broadcast services. About the Role As Head of TOC, you will: Lead, mentor, and develop a high-performing team of Network Engineers, fostering collaboration, continuous learning, and customer focus. Oversee day-to-day operations, ensuring 24/7 monitoring, support, and maintenance of network and video services. Develop staffing models, training programmes, and performance management processes to … planning. Maintain hands-on technical involvement, participating in complex troubleshooting, system architecture discussions, and technology evaluations. Continuously review, refine, and document workflows and processes to maximise efficiency and enhance customer experience. Contribute to the long-term technical strategy, evaluate and implement new technologies, and oversee their integration. Collaborate with external vendors and partners to ensure high-quality service delivery. … Utilise and develop monitoring systems (e.g., Zabbix, Grafana, Prometheus) and oversee client reporting systems. Skills and Qualifications 5-7+ years' experience in a technical leadership role within a 24/7 broadcast, network operations centre (NOC), or Master Control Room (MCR) environment. Strong understanding of broadcast environments and workflows, including video/audio encoding, transmission technologies, and routing. More ❯

both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our … 000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description As a Senior Engineer - Threat Modelling, you will be part of a cross-functional team delivering digital business transformation solutions to our clients. … the lifecycle of threats and controls, ensuring updates. Deliver threat models within deadlines. Provide feedback to improve threat modeling processes. Present findings to leadership and stakeholders. Qualifications Your Skills & Experience We seek candidates with experience in: Proficiency in GCP (essential) Security architecture principles, frameworks, and best practices Threat modeling methodologies like MITRE ATT&CK, STRIDE, PASTA Cybersecurity experience More ❯

and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software. CACI's Consumer & Market Intelligence and Experience & Transformation groups provide data, software and consulting services to improve our clients' sales and marketing programmes. We help clients find, retain and grow profitable customers through our understanding of … and retailers plan retail provision in the UK and overseas. C&MI and E&T Groups help clients shape the vision, define the strategy and deliver a truly integrated customer experience. Our services are based on in-depth understanding of individual consumer behaviour and marketing technology which influence the way consumers buy products and services through a combination of … data, technology and consultancy. CACI is looking to bring on a talented Account Director within the Experience & Transformation (E&T) team, in a fixed term maternity leave role, reporting to the Group Account Director. The ideal candidate will have ownership and day-to-day management of up 5-6 key CACI accounts, delivering retained and project services, ensuring quality More ❯

technology team, based in our Baker Street HQ. Why Knight Frank? Role: We are seeking an experienced Client (CRM) Product Owner to lead the development and optimization of our customer relationship management (CRM) systems. In this role, you'll act as the strategic link between business stakeholders, clients, and technical teams to ensure our CRM platform delivers real value … enhancing client engagement, driving sales performance, and improving customer experience. Responsibilities: Own the product vision, roadmap, and backlog for the CRM platform, ensuring alignment with business goals and customer needs. Work closely with our residential and commercial business, client services, and IT teams to gather requirements, define priorities, and translate business needs into CRM solutions. Create, prioritise, and … training sessions to support CRM adoption across the business. Act as a CRM advocate internally. Acting as an exemplar for Leave & Agile Product Management, lead the team, enable a customer centric mindset and strive to reach high-performance, self-organisation and autonomy. Set direction and clarify priorities and goals for functional area; create and delivers inclusive people plans to More ❯

And we celebrate shared success as goals and milestones are achieved. Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, keep reading - an exciting opportunity awaits as Global Renewals Sales Director . In this pivotal role, you'll drive the renewals process, ensuring customer retention, revenue … growth, and high customer satisfaction. You'll be responsible for developing and executing a strategic renewals plan, collaborating closely with cross-functional teams - including Sales, Customer Success, Marketing, and Product - and using data-driven insights to optimize renewal rates and identify upsell and cross-sell opportunities. You will also oversee all aspects of renewals operations, from forecasting and … and implement a global renewals strategy to maximize retention and revenue. Identify upsell and cross-sell opportunities within the renewals process. Develop pricing and contract strategies to align with customer needs and company goals. Set clear performance goals, KPI, and metrics for the renewals team. 2.Customer Retention & Relationship Management: Collaborate with Customer Success to ensure seamless customer More ❯

employees in the UK. Our business purpose is to 'do amazing things with data and technology' to drive value and make a difference on behalf of our diverse customer base. We are passionate, progressive, and innovative and serve more than 1000 commercial and government organisations; we specialise in four key areas of capability: Consumer & Market Intelligence : providing unrivalled insight … consumers and market across the globe, using data and AI Operations & Logistics : Software systems to support complex business operations and logistics planning Digital Strategy and Transformation - Shaping and implementing customer experience across all digital channels Complex cloud IT platforms - building systems and networks that are characterized by large volumes of data and high levels of systems integration. Headquartered … and leverage existing capabilities. Collaborate with Business Units to ensure alignment of product development with business goals. Work closely with other departments such as product owners, marketing, sales, and customer support to ensure the software products meet market needs and customer expectations. Software Development Leadership Oversee the entire software development lifecycle, from initial concept through to delivery and More ❯

The team aims and works towards zero fraud, zero account takeovers, zero false positives, and zero scams of any kind. The team seeks the best possible trade-off between customer experience and risk related losses, and when they have to make difficult choices, they will err towards the customer experience. You will be responsible for building and … all coaching, training needs are met. You will be a functional Operations owner, who works closely with the global program owners to design and deploy business strategies for enhanced Customer experience, including SLAs, First Contact Resolution, feedback on policies and decision quality and overall tools enhancements. Key job responsibilities • Manage a team of investigators • Provide data analysis & conduct … information and data to the relevant owners and teams • Work within various time constraints to meet critical business needs, while measuring and identifying activities performed • Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum • The right individual More ❯

year-over-year growth purely through word of mouth-no paid marketing or sales teams needed The Opportunity We're seeking a Support Automation Engineer to revolutionize our customer support infrastructure and build technology solutions that 10x our support team's capabilities. This role will be instrumental in creating and implementing technical integrations between our support systems and internal … platforms, with a particular focus on optimizing our AI-powered support using Intercom's Fin AI. You will work directly with the Head of Customer Support to transform our support function into a next-gen strategic growth engine through innovative technical solutions. What Makes This Role Special You'll join at a critical transformation moment working at the intersection … of customer support and engineering. This presents a unique opportunity to develop innovative solutions that directly impact both customer experience and operational efficiency. Every technical improvement you implement will contribute to our app store reviews - our lifeblood for growth. Your work will directly influence our position as the app in the Shopify ecosystem. You'll be at More ❯

Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. About You Strong experience as a Product Owner or Data Product Owner in Agile environments. Experience managing data products or platforms, ideally customer data platforms … BI, Looker) to drive product decisions. Analytical mindset and ability to prioritise based on value derived from data insights. You possess a deep understanding of Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions how to deliver features that maximise customer and business value … against KPIs. You are passionate about delivering high-quality products that enhance customer experiences, and you thrive in collaborative environments where you can inspire teams to achieve their best work. Minimum criteria Demonstrable experience as a Product Owner or in a similar role. Experience as a Data Product Owner or Product Owner for data/analytics platforms. More ❯

to commute to HQ in London, Chiswick 1-2 times per week London, Hybrid ️ Our Perks Values-driven culture - we're really proud of our culture. Drive your own experience Personalised Learning and Development Budget Hybrid working hours - Each team has their own Smart Working Charter that empowers you to do your work in the best way you can … we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a workplace … Role Product Managerat SO ENERGY Reporting into our Product Lead, Lydia Smith , we're looking for a Product Manager to join the team. We are seeking a motivated and customer-focused Product Manager to join So Energy. In this role, you will be a key contributor to the product vertical, collaborating with engineering, design, data, and business teams to More ❯

out a team to support multiple processes to ensure trust of our partners. As the scope of our team is quickly growing, we are looking for someone who is customer (advertising partners and advertisers) obsessed. You will analyze data to find out gaps in partner experience. You are excited about partner development. You listen to partner's needs. You … relationships with key stakeholders• 4. Communicate and influence effectively across job levels with internal/external partners 5. Analyze data and trends to identify, action, and/or influence experience of partners. 6. Continuously audit to improve the customer experience and business performance. 7. Help drive evolution of partner experience through close collaboration with cross-functional … teams ranging from Trademark, Marketing, Product Management, Programs, Engineering, Analytics, and Risk. 8. Advocate voice of the customer internally, using data and anecdotes to drive prioritization. 9. Build out operational processes from policy requirements, with the goal of future automation. 10. Handle the day-to-day volumes of the assigned tasks and ensure the SLAs and accuracy are met More ❯

Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. About You Strong experience as a Product Owner or Data Product Owner in Agile environments. Ideally experience managing Finance and data products or platforms, ideally data … of Agile frameworks and Product delivery. Analytical mindset and ability to prioritise based on value derived from data insights. You possess a deep understanding of Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions how to deliver features that maximise customer and business value … against KPIs. You are passionate about delivering high-quality products that enhance customer experiences, and you thrive in collaborative environments where you can inspire teams to achieve their best work. Minimum criteria Demonstrable experience as a Product Owner or in a similar role. Experience as a Data Product Owner or Product Owner for data/analytics platforms. More ❯

Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. Qualifications Strong experience as a Product Owner or Data Product Owner in Agile environments. Ideally experience managing Finance and data products or platforms, ideally data warehouses … of Agile frameworks and Product delivery. Analytical mindset and ability to prioritise based on value derived from data insights. You possess a deep understanding of Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions how to deliver features that maximise customer and business value … against KPIs. You are passionate about delivering high-quality products that enhance customer experiences, and you thrive in collaborative environments where you can inspire teams to achieve their best work. Minimum criteria Demonstrable experience as a Product Owner or in a similar role. Experience as a Data Product Owner or Product Owner for data/analytics platforms. More ❯

Insurance Solution Architects to help our clients in the insurance domain to leverage technology to maintain and improve their market leadership. We help clients do so by designing exceptional customer experiences, transforming business processes to adapt to changing needs, and integrating the overall technology landscape into emerging capabilities to get the best results for the organization. Our solution architects … for you if you are looking for an outcome-oriented role, as part of a creative and dynamic team helping insurance clients convert business needs to solutions using your experience of the domain and expertise in technology. Skills & Experience Customer centricity - the ability to empathise with customers and an affinity to create solutions designed to deliver a … great customer experience. Knowledge of a range of architectural skills which could include modern solution design, Target operating models, Solution Estimation and Planning or Architecture Governance (ideally in an Agile context) Experience of cloud computing platforms, eg, AWS, GCP, Azure, and distributed computing environments deployed for realizing insurance specific solutions. A strong technical background with demonstrable expertise in More ❯

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's … most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. dunnhumby is looking for a … APAC region. Utilizing global best practice and in-depth market knowledge, the role will be responsible for supporting clients to build and optimize their retail media business in a customer centric manner, as well as assisting on broader proposition development and strategic projects. Key Accountabilities Support Consulting Managers in delivering strategic projects to our clients which help them to More ❯

growing rapidly in a fast-paced, collaborative environment. You'll be joining a team led by George Cushen ( ), known for delivering innovative AI solutions at scale across marketing and customer experience. What You'll Do Support the development of predictive models and data-driven solutions that solve real marketing and customer problems. Conduct exploratory data analysis, feature engineering … Bring Must-Have: A strong foundation in statistics, probability, and machine learning fundamentals - either through a STEM degree, formal training, or self-study. Fluency in Python and SQL, including experience with libraries like Pandas, Scikit-learn, or equivalent. Demonstrated ability to solve real-world problems pragmatically using data. Clear, structured communication - especially the ability to explain complex topics simply. … growth mindset: curious, driven, humble, and eager to learn from others. Business acumen and commercial awareness - able to think critically about the impact of your work. Nice-to-Have: Experience working on live projects in a business setting - e.g., internships, grad schemes, or startups. Familiarity with cloud tools (AWS, GCP, etc.) or version control (Git). Exposure to A More ❯

About strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner … of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Vendors. PSPS team is looking for a bright, customer centric, driven, and creative candidate to join our team. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects … and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors. You will conceive, create, and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor's traffic More ❯

to execute site trading strategies and drive online performance across and You will be responsible for the day-to-day trading of the website, ensuring a seamless and engaging customer journey, and working closely with the Digital team to deliver exceptional commercial results. You will play a key role in implementing the broader digital trading strategy and contributing to … of online revenue targets. What will I be doing Lead, own and drive the US/ROW online trading strategy, focusing on optimising site performance, strategy execution, with the customer at the forefront of decision making and driving sales. Manage the reporting and forecasting for and ad hoc tasks, as and when required. Management and understanding of international markets … online performance for US/ROW Alongside the Senior Digital Trading Manager, manage regular performance reviews, including monthly and quarterly meetings, ensuring collaboration across all key stakeholders to capture customer and market insights. Ensure action is taken and incorporated into future forecasts. Manage the execution of trading events, setting up promotional tactics, promotional codes, ensuring clear customer journeys More ❯

website: https://indigital.marketing/Who we’re looking for – at a glance: Expert in marketing-focused data science, comfortable developing LTV, attribution, and propensity models Hands-on experience building robust data pipelines, BI dashboards, and clean reporting layers Passionate about connecting the dots between data, customer behaviour, and strategic decisions Skilled communicator with experience presenting … in learning others. The full scope of the role will flex depending on your strengths. Key responsibilities: Modelling & Data Science: Develop LTV, propensity and attribution models to support growth, customer experience, and paid media Build MMM and bespoke models in response to client needs Ensure outputs are practical, explainable and drive business decisions Reporting & Data Visualisation: Define reporting … creative Lead or support trading and insight meetings with clients Help teams across In Digital and our clients make better, more data-informed decisions A bit about you: Solid experience in at least three of the key responsibility areas above Hands-on with tools like SQL, Python/R, BigQuery, Snowflake or similar Proficient in BI tools like Looker More ❯

website: https://indigital.marketing/Who we’re looking for – at a glance: Expert in marketing-focused data science, comfortable developing LTV, attribution, and propensity models Hands-on experience building robust data pipelines, BI dashboards, and clean reporting layers Passionate about connecting the dots between data, customer behaviour, and strategic decisions Skilled communicator with experience presenting … in learning others. The full scope of the role will flex depending on your strengths. Key responsibilities: Modelling & Data Science: Develop LTV, propensity and attribution models to support growth, customer experience, and paid media Build MMM and bespoke models in response to client needs Ensure outputs are practical, explainable and drive business decisions Reporting & Data Visualisation: Define reporting … creative Lead or support trading and insight meetings with clients Help teams across In Digital and our clients make better, more data-informed decisions A bit about you: Solid experience in at least three of the key responsibility areas above Hands-on with tools like SQL, Python/R, BigQuery, Snowflake or similar Proficient in BI tools like Looker More ❯