26 to 50 of 1,350 Customer Experience Jobs in England

About the job you're consideringThe ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow’s platform ...

ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are looking for an exceptional Customer Success leader to lead and elevate a global team of approximately 26 Customer Success Managers across Australia, the US, UK, Germany and the wider … just be our next NICEr! About Cognigy NiCE Cognigy delivers AI that works, fast, human and enterprise ready. As the leading AI first CX platform built for real world scale, we combine Generative and Conversational AI through orchestration, tools and enterprise systems to power Agentic AI. Backed by global CX ...

leading organisation within the UK energy sector is seeking a Digital Product Lead to own and drive the introduction and ongoing development of a customer app and online portal. This role will be responsible for ensuring the digital platform is delivered with an external Vendor, on time … high standard, while continuing to develop the product to meet business case objectives and customer needs. A key focus of the role will be maximising customer adoption and active engagement with the platform, while using digital insights, prompts and nudges to encourage positive customer behaviour and help ...

clients. This role combines deep technical expertise with strategic thinking, client leadership, and a strong point of view on how AI is redefining customer experience, commerce, and business operations. Role Requirements Technical Leadership Define and drive end‐to‐end technical strategy and architecture across complex ecosystems. Lead design … senior technology partner to clients, leading strategic conversations at C‐level across AI, platforms, and digital transformation. Translate business ambition and customer experience goals into clear, actionable technology strategies and roadmaps. Shape and originate new opportunities, from early‐stage thinking through to solution definition and proposal. Lead technical ...

Customer Service Manager/Head of Customer Services Daventry | £50k£60k | Hybrid | Permanent Pimlico Banks Recruitment are working with an established business in Daventry looking for an experienced Customer Service Manager/Customer Services Manager to lead and further develop its customer service function. … take responsibility for an established customer service and sales administration team, with a wider remit covering customer experience, CRM systems and continuous improvement. The role would suit an experienced Customer Service Manager looking for more responsibility and the opportunity to progress towards a broader Head ...

underpinned by Google BigQuery and delivered in Looker Studio. This will serve as a critical decision-making tool for marketing, e-commerce, retail and CX teams surfacing insight such as campaign uplift, halo effects, retailer investment impact and share performance across products and markets. Alongside this, you will analyse customer … execution of onboarding and e-commerce promotions using platforms like GWI to create digital personas and audience profiles. You will collaborate closely with CX, marketing, product and e-commerce teams as well as HQ and local market stakeholders to ensure insight informs decisions at every stage. This role requires strong ...

Customer Experience Advisor Based at Tunbridge Well Office (min 3 x per week on Rota) Hybrid role after first month Monday – Friday 09h00 - 17h00 Overview VisionTrack is the leading global provider of AI video telematics and connected fleet data. The Customer Experience Team provides full support … selected customers and ‘manage’ all areas of the customer’s account. We are looking for a Customer Experience Advisor who is passionate about providing high standards of customer service and delighting our customers. This role will be to provide comprehensive support and exceptional service levels ...

UKI.recruitment@tcs.com or call the TCS London Office on 020 3155 2100 . Please include the subject line: “Application Support Request” . Role: Oracle CX Solution Architect Job Type: Permanent Location: London Working Hours: 40 hours per week (Full-time) Are you looking to lead large-scale customer experience transformation programs using Oracle CX Cloud technologies? We have an exciting opportunity for you - Oracle CX Solution Architect ! Careers at TCS: It Means More TCS is a purpose-led transformation company, built on belief. We go beyond helping businesses transform through technology, we enable them to make a meaningful ...

About the Team The Customer Experience team's mission is to be the reason customers keep coming back after they experience a defect with their orders. We do this by redefining customer support and creating experiences that solve customer problems while building trust. We believe … empower local economies around the world. As DoorDash, Wolt, and Deliveroo come together on a unified global platform, we're transforming how customer experiences are delivered around the world. By combining advances in AI with deep operational expertise, we're building products that enable exceptional experiences at global scale ...

hiring for two Digital Analyst positions within a growing Customer & Digital Analytics team for a major UK retailer. Whether you're an early-career analyst looking to develop your digital analytics skills or an established analyst ready to take on more ownership and stakeholder responsibility, there are opportunities … both levels. These hires are for an established team supporting eCommerce, customer experience, and digital performance. The company A large UK retail business investing heavily in data and analytics across customer, digital, and data science functions. The digital analytics team sits within a wider central analytics capability ...

Location 1 Castle Court, Castlegate,Dudley, DY1 4RD,United Kingdom Job Category Cloud Operations, Customer Success Relocation Expense Covered No Employee Type FT Salaried Manage Others Yes Description The Cloud Operations Manager is a vital role in overseeing one of the key customer facing elements within our business. … manager will embrace the “customer first” ethos of the Customer Care division and ensure this is consistently reflected across the global Cloud Operations team. Reporting to the VP of Customer Care, the role will be responsible for all Cloud Operations Engineers globally and will provide leadership, operational ...

team events The Client: We are partnering with a growing technology business delivering complex software solutions to customers across the UK. With an established customer base, a strong market presence and a focus on service excellence, they are looking to strengthen their Service team with the addition … exposure to a variety of technologies and the chance to contribute to both operational improvements and key business projects. The Candidate: You will have experience working within a Service Desk, Application Support, IT Support or Technical Support environment, ideally within a software, SaaS or technology-led business. ...

Business Development activities across EMEA, demonstrating strong ownership and initiative as they collaborate with stakeholders to scale GTM outcomes across the region. Amazon Connect Customer works backward from the needs of customers to provide a broad array of AI customer experience services. These services deliver personalized experiences … across a variety of channels (voice, email, chat, IVR), utilizing flexible access to data and applications to deliver exceptional customer and agent experiences. The Executive AI Strategist will define, execute, and own business development strategies that drive adoption and revenue of Amazon Connect within its most strategic customers across ...

Head of Customer Success Location: Hybrid London (23 days per week) Salary: £80,000£90,000 + uncapped commission An exciting opportunity has arisen for an experienced Head of Customer Success to join a high-growth B2B SaaS business during a pivotal stage of its growth journey. This … strategic leadership role where you'll own the Customer Success function, leading a team of Customer Success Managers while driving customer retention, product adoption, renewals and revenue growth. Working closely with the Head of Revenue and wider leadership team, you'll build scalable Customer Success processes ...

throughout the UK & Ireland, we provide a local service to our customers. Our continued success comes from our passion for technology and commitment to customer service. We are a talented group across our UK and Ireland branch network and work towards our mission for our customers, help to choose … customers UK wide. The Opportunity: The role purpose is to lead and develop a high-performing branch operation, delivering profitable sales growth, exceptional customer experience, and operational excellence across all customer channels. The Branch Manager is responsible for setting branch strategy, driving commercial performance, managing branch operations ...

throughout the UK & Ireland, we provide a local service to our customers. Our continued success comes from our passion for technology and commitment to customer service. We are a talented group across our UK and Ireland branch network and work towards our mission for our customers, help to choose … customers UK wide. The Opportunity: The role purpose is to lead and develop a high-performing branch operation, delivering profitable sales growth, exceptional customer experience, and operational excellence across all customer channels. The Branch Manager is responsible for setting branch strategy, driving commercial performance, managing branch operations ...

Microsoft, and senior business stakeholders, you will create and drive the programme roadmap while ensuring alignment to the broader vision for AI adoption and customer experience transformation. This is a highly visible role offering significant exposure to senior leadership and the opportunity to shape the future … risks, issues, dependencies, and change controls. Oversee programme budgets, spend management, forecasting, and financial reporting. Identify opportunities to maximise business value, AI adoption, and customer experience improvements. Skills & Experience Required Proven Programme Management experience delivering complex business and technology transformation initiatives. Experience working with Executive ...

Customer Success & Application Support Specialist Location: Epsom (office-based) Salary: Up to £42,000, depending on experience Job Type: Full-time, Permanent About Our Client Our client is an established software company based in Epsom, known for developing and supporting a leading communication platform used by public sector … commercial organisations across the UK. They're a close-knit, collaborative business where customer experience and product quality genuinely go hand in hand — and they're now looking for an experienced Customer Success & Application Support Specialist to become a key platform expert within their Customer Operations ...

contact the recruiter directly. About the job you’re considering We are seeking a talented and experienced Product Manager to join our Digital Customer Experience (DCX) practice, with a particular focus on e-commerce and digital commerce transformation. In this role, you will lead the definition, delivery … optimisation of digital products and customer experiences that drive commercial growth, customer engagement, and measurable business outcomes. Working at the heart of multidisciplinary teams, you will bring together business, technology, design, data, and delivery expertise to define product strategy, shape roadmaps, and deliver innovative digital commerce solutions that ...

Customer Insight/User Research Consultant Location: Largely remote with occasional travel to West Midlands Rate: £500-£550 (inside ir35) Duration: 6 months + The Role I am are looking for an experienced Customer Insight & Journey Specialist to support a major programme of work. This is a customer-focused role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence is translated into clearly defined user needs, customer journeys and actionable recommendations. ...

Customer Insight/User Research Consultant Location: Largely remote with occasional travel to West Midlands Rate: £500-£550 (inside ir35) Duration: 6 months + The Role I am are looking for an experienced Customer Insight & Journey Specialist to support a major programme of work. This is a customer-focused role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence is translated into clearly defined user needs, customer journeys and actionable recommendations. ...

seeking a highly skilled Dynamics 365 CRM Functional Consultant and Product Owner to lead the design, evolution, and optimization of our Microsoft Dynamics 365 Customer Engagement platform. The successful candidate will possess expertise in Dynamics 365 Sales, Customer Service, and Customer Insights, coupled with exceptional Business Analysis … opportunity-to-cash processes.Support forecasting, territory management, sales pipelines, and relationship selling processes.Leverage integrated Microsoft tools including Power Platform and Copilot capabilities.Dynamics 365 Customer Service:Design customer support and case management solutions.Improve service delivery processes, SLA management, knowledge bases, and customer self-service experience.Support customer experience ...

Software Engineering Manager Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a Software Engineering Manager to join our team at our head office … collaborative and professional approach to leadership and teamwork About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece ...

Customer Success Manager | Wakefield Full-time/Permanent | £28,000-£40,000 based on experience Are you great with customers and naturally good at building relationships? Perhaps you already have experience as an Account Manager, Customer Success Manager, Client Success Manager … Service Delivery Manager, or you may be looking for the opportunity to progress from a customer service/customer experience (CX) role into account management. We're recruiting on behalf of a growing technology business based in Wakefield for a Customer Success Manager to develop strong ...

culture and a reputation as one of the UK's top insurance companies to work for, the business is now looking to strengthen its CX and CRO capability with a dedicated CRO Manager. The Role Reporting directly into the Head of Marketing, you’ll sit within a small team … have the greatest commercial impact. You’ll work closely with Development, UX, Pricing and Customer Operations teams to deliver experimentation, personalisation and wider CX initiatives. Key responsibilities will include: Owning the end-to-end conversion journey, with accountability for conversion, revenue and customer experience Building and delivering ...