26 to 50 of 1,206 Customer Experience Jobs in England

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world’s leading cloud communications and Customer Experience technology providers. As Europe’s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic Quadrant™ for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world’s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

This role focuses on the architecture and technical design of our customer experience (CX) solutions. This includes all touchpoints across the customer journey, from initial contact to ongoing support, and spans various channels such as voice, web, chat, and mobile. Delivering a seamless and positive CX is crucial for maintaining our market-leading position and driving customer … eg Business Analysts, Technical Architects) follow best practice design principles in line with the company architectural strategy. Purpose of the role: Define and maintain the technical architecture for our CX solutions. Design and document solutions for new CX initiatives and enhancements. Evaluate and select appropriate technologies to enhance the customer journey. Integrate various platforms and systems, including Genesys, HCL … development teams. Ensure adherence to architectural principles and security standards. Collaborate with stakeholders across the business to gather requirements and feedback. Monitor and optimize the performance and effectiveness of CX solutions. Stay up-to-date on emerging technologies and trends in the CX space. Requirements: Proven experience as a Technical Architect for CX solutions. Strong understanding of CX principles More ❯

We're seeking to recruit a Head of Customer Support to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted support provider across the UK and Ireland. With a team of over 180 employees spread across offices … and remote locations in the UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone of our success. In this key leadership role, you’ll manage one of our largest departments … ensuring we consistently meet SLA targets and quality metrics while delivering exceptional customer experiences. You’ll be accountable for outcomes measured through NPS and CSAT, and instrumental in driving customer retention. We’re looking for a leader, who can foster a customer-first mindset, champion continuous improvement, empower team growth, and drive a transformation which integrates SaaS More ❯

to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders. You will lead our Customer Experience and Contact Centre teams , bringing together multiple geographically dispersed groups into one high-performing, customer-obsessed operation. With approximately 100 people under your leadership, you will … ensure every customer interaction whether through phone, chat, or digital platforms delivers exceptional outcomes. You will focus on unifying processes, simplifying systems, and embedding an outstanding customer-first culture across the business. This will demand exceptional leadership, operational discipline, and the ability to balance professionalism with empathy as you drive significant change. Your remit will extend across managed … technology solutions. You will ensure quality, responsiveness, and satisfaction remain at the heart of everything, even as our complexity and service portfolio expand. Key Responsibilities Lead, inspire, and develop customer service and contact centre teams across multiple UK locations. Drive operational excellence across all customer touchpoints, ensuring every interaction reflects Apogees commitment to service quality. Create streamlined and More ❯

Customer Success Manager Department: AMCS Employment Type: Full Time Location: London, UK Reporting To: Yael Naim Description Are you a passionate and enthusiastic Customer Success Manager with a wealth of experience managing customers in the SaaS industry? Are you looking for your next challenge in an emerging and exciting market? Do you have experience working with … You will join our global Revenue team, and champion the value of Elliptic and help uncover and develop new commercial opportunities within our base of existing customers. As a Customer Success Manager, you will be responsible for managing a nominated list of customers, based in the EMEA region. In this important and strategic role, you will play a major … account retention rate as well as account upsell targets. In addition, you will take the lead in onboarding and training our customers in using the product to enhance the customer experience and improve satisfaction. This is an exciting opportunity for an experienced individual looking for a role where you can make an impact not just on the company More ❯

worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are looking for a proactive, organised and customer-focused Customer Success Co-ordinator to join our Customer Success & Experience Division. You will support our international and key customer accounts, triaging and logging incidents … levels are met. With excellent communication skills and a can-do attitude, you will be a vital link between customers, partners and internal teams, helping us deliver an exceptional customer experience every time. Key duties: Log, triage, update and close incidents in customer-managed portals and Apogee systems. Manage internal and customer escalations via email and … telephone, following agreed processes. Communicate effectively with internal departments, external partners and end users. Monitor incidents through to completion, consulting technical areas as needed for successful outcomes. Support Customer Success Managers with escalations and stakeholder queries. Maintain the highest levels of customer satisfaction. Collaborate effectively within a team environment. A typical working pattern is Monday to Friday More ❯

Overview Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could be … in others, and can drive change without compromising standards, integrity or culture. You will work with outstanding talent to design and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Designing and implementing customer service transformation strategies: Developing tailored … organisational design, and performance management. Leveraging technology for service excellence: Advising clients on implementing cutting-edge technologies such as CRM, AI, voice, automation, and analytics to enhance service delivery, customer experience, and operational efficiency. Driving digital customer experience transformations: Leading initiatives to design and implement seamless, omni-channel customer journeys that elevate satisfaction and loyalty. More ❯

Data Scientist - Customer Experience Location: London (2 days per week on site) Contract Length: 3 months initially, scope to extend Day Rate: £615 per day (Inside IR35) Overview A leading organisation is seeking an experienced Data Scientist to join their Customer Experience and Fraud Compensation team. This role will focus on developing and refining models that … explain and predict customer outcomes - particularly in relation to complaints, satisfaction, and retention. The successful candidate will help simplify and operationalise models to drive business decisions, enabling the company to better understand what drives positive customer experiences and identify opportunities for improvement. Key Responsibilities Build and enhance predictive models to assess customer satisfaction, loyalty, and post-complaint … behaviour . Identify key drivers behind positive customer experiences and develop models to optimise service outcomes. Support the expansion and adaptation of existing models from international teams. Translate complex analytical outputs into clear, actionable insights for non-technical stakeholders. Develop visualisations and concise data stories to communicate findings to senior leaders. Ensure models remain robust, interpretable, and commercially relevant More ❯

Interim Director, Customer Experience Analytics Role: Interim Cx Analytics Director Client: Major Pharmaceutical Organisation Location: London hybrid - 2-3 days per week onsite Duration: Initially to end of December 2025, scope to extend 6 months. A senior leader to define and drive the customer experience (Cx) analytics strategy across a global Pharmaceuticals business. This role will … lead the vision, roadmap, and delivery of advanced analytics capabilities that power better customer engagement, omnichannel performance, and strategic decision-making. Key Responsibilities Define and own the Cx analytics strategy and roadmap, ensuring alignment with business, digital, and data teams. Lead the design and delivery of Cx analytics products (e.g., measurement frameworks, segmentation, customer effort score, HCP insights … and innovation into the organisation. Required Experience: Proven leadership in analytics, data strategy, or customer insights (preferably in a complex or regulated industry). Strong knowledge of Cx measurement, segmentation, and omnichannel analytics. Experience with analytics product ownership and vendor/partner management. Ability to influence and collaborate across global and regional stakeholders. Passion for applying innovation More ❯

Senior Customer Success Manager Salary: £62-68k … + commission | Location: London, Hybrid (3 days in office) A leading AI-driven Customer Intelligence Platform is looking for a Senior Customer Success Manager to join their CX team. The company helps businesses unlock insights from unstructured customer data, supporting clients in customer experience, survey analysis, conversational analytics, and fan intelligence. Key Responsibilities: Act as … years experience, ideally in agency, SaaS, or BI/market research environments. Commercially savvy with a strong business development mindset. Solid understanding of Customer Experience (CX). Excellent communication skills and personality; line management experience not required. Why Join: Competitive base plus high-earning commission structure (~25-30% bonus potential). Hybrid, flexible working with modern More ❯

Senior Customer Success Manager Salary: £62-68k … + commission | Location: London, Hybrid (3 days in office) A leading AI-driven Customer Intelligence Platform is looking for a Senior Customer Success Manager to join their CX team. The company helps businesses unlock insights from unstructured customer data, supporting clients in customer experience, survey analysis, conversational analytics, and fan intelligence. Key Responsibilities: Act as … years experience, ideally in agency, SaaS, or BI/market research environments. Commercially savvy with a strong business development mindset. Solid understanding of Customer Experience (CX). Excellent communication skills and personality; line management experience not required. Why Join: Competitive base plus high-earning commission structure (~25-30% bonus potential). Hybrid, flexible working with modern More ❯

Senior Customer Success Manager Salary: £62-68k … + commission | Location: London, Hybrid (3 days in office) A leading AI-driven Customer Intelligence Platform is looking for a Senior Customer Success Manager to join their CX team. The company helps businesses unlock insights from unstructured customer data, supporting clients in customer experience, survey analysis, conversational analytics, and fan intelligence. Key Responsibilities: Act as … years experience, ideally in agency, SaaS, or BI/market research environments. Commercially savvy with a strong business development mindset. Solid understanding of Customer Experience (CX). Excellent communication skills and personality; line management experience not required. Why Join: Competitive base plus high-earning commission structure (~25-30% bonus potential). Hybrid, flexible working with modern More ❯

Are you passionate about people and providing outstanding customer experiences? Join Truespeed’s friendly team, where your communication skills and problem-solving abilities will shine every day. Customer Care RepresentativeBath, Somerset BA2 Full time, permanent position 40 hours per week £25,000 - £28,000 per annum Please Note: Applicants must be authorised to work in the UK At … mission to bring ultrafast, full-fibre broadband to homes and businesses across the South West. Founded to challenge the status quo, we deliver reliable internet connectivity backed by outstanding customer service and a people-first approach. The Role As a Customer Care Representative , you’ll be the friendly voice and trusted contact for our valued customers. Whether by … phone, chat, social media, or email, you’ll handle queries efficiently and ensure each interaction ends with a smile. Key Responsibilities: Manage inbound customer queries across multiple channels including phone, chat, email, and social media Take ownership of customer issues - from broadband questions and installation bookings to technical queries and complaints Deliver first-time resolution wherever possible Support More ❯

Are you passionate about people and providing outstanding customer experiences? Join Truespeed's friendly team, where your communication skills and problem-solving abilities will shine every day. Customer Care Representative Bath, Somerset BA2 Full time, permanent position 40 hours per week £25,000 - £28,000 per annum Please Note: Applicants must be authorised to work in the UK … mission to bring ultrafast, full-fibre broadband to homes and businesses across the South West. Founded to challenge the status quo, we deliver reliable internet connectivity backed by outstanding customer service and a people-first approach. The Role As a Customer Care Representative , you'll be the friendly voice and trusted contact for our valued customers. Whether by … phone, chat, social media, or email, you'll handle queries efficiently and ensure each interaction ends with a smile. Key Responsibilities: Manage inbound customer queries across multiple channels including phone, chat, email, and social media Take ownership of customer issues - from broadband questions and installation bookings to technical queries and complaints Deliver first-time resolution wherever possible Support More ❯

With offices in London and Paris, and a team in Ireland, we’re always looking for talented individuals to join our team. Role You'll be part of the Customer Experience team working as the first point of call for our wonderful customers, onboarding them onto the SeedLegals platform, helping them set up the legal documents they need … product owners are there to help with all the technical and legal support needed. Collaborating with our wider team of developers, founders, investors and lawyers to further scale the customer experience, develop the SeedLegals platform, and improve the startup ecosystem - and ultimately ensure every startup founder has an awesome experience with SeedLegals! Your annual starting salary would … by the opportunity to interact with startup founders every day. A proactive approach, with a focus on anticipating issues, delivering the right solutions and consistently adding value to our customer experiences. Phenomenal communication skills, with a strong attention to detail. Outstanding organisational skills, with the ability to multitask and meet deadlines. Motivated to assume responsibility and work within a More ❯

Press Tab to Move to Skip to Content Link Customer Success Manager (CSM) - SAP Academy for Customer Success - United Kingdom (Hybrid) SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader … in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we … planning, and sales performance management. SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes. SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications SAP Business Technology Platform More ❯

action plans to maintain. An ambassador for the Red(wood) carpet customer experience across all customer-facing departments. Identify and propose customer success criteria and CX opportunities within the bid process. Work with key customers to understand their industry, value drivers and business processes. Train, coach and mentor colleagues in customer success drivers and framing … the impact of our products and services through ROI discussions in service reviews and workshops. Identify opportunities where we can provide additional value for customers in sharing and leveraging CX, deployment and UX best practice. Work closely with marketing teams to showcase our products and services, case studies and facilitating reference opportunities. Driving improvements Hold lesson learnt sessions across functions … the organisation (sell, build, run) and customers. Qualifications 10yrs+ working in contact centres at a senior leadership level Bachelor's degree in STEM, business or leadership Seen as a CX leader within your sector Proven track record of delivering transformation change projects through stakeholder management Substantial experience in implementing cloud solutions within a contact centre - Experience in implementing More ❯

the Role In this role, you will lead portfolio strategy & execution, defining and delivering a differentiated solutions portfolio for Academic Leaders & Funders (AL&F) within Academic & Government, driving improved customer outcomes through continuous improvement and innovation. You will unlock adjacent markets and new revenue streams via a more integrated and innovative set of solutions. You will accelerate commercial goals … the portfolio strategy to drive improved outcomes for AL&F users and customers. Develops and implements an end-to-end roadmap to enable AL&F wide profitable growth and customer satisfaction. Customer focus: leads the overarching design of the end-to-end customer experience for AL&F customer and users. Brings together teams to strengthen … Elsevier's understanding of and connection with users and customers. Drives user experience through meeting customer needs and building trusted partnerships. Recognised as a thought leader in the ALF segment. Products & portfolio: instils relentless focus on creating customer value through evidence-based decision making and a culture of data-driven product development. Solves for both improving the More ❯

Senior Customer Success Manager (Japanese Speaking) Atlassian's Senior Customer Success Managers play a crucial role in helping customers maximize the value of their Atlassian investments. Their primary focus is on strategies that promote customer adoption and retention. Additionally, they are tasked with building and nurturing customer relationships, monitoring customer health, and identifying potential churn … the unlocking of both immediate and sustained outcomes. They achieve this by implementing best practices at scale, which support product adoption, solution expansion, and the long-term growth of customer users. We are hiring a Senior Customer Success Manager for the Japan Customer Success team. You'll build relationships and demonstrate an understanding of the Atlassian customer journey. You'll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. Youll use your solution expertise to cut across multiple products and solution practice areas. You'll work with a variety of customer profiles including C-Level contacts, executives, and multi-layered global teams More ❯

expansion and growth, Resonate is hiring an Account Executive to join the sales team. Resonate is an Australian Scale-up organisation that has an enterprise Customer Experience (CX) platform (SaaS). Our Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, and data visualizations to help close the loop … by business leaders, and go to new markets. They are an independent self-starter who is ambitious to learn and grow their career by exceeding revenue targets and driving customer advocacy. Requirements Must Have: 5+ years Experience in B2B sales Ability to understand client business drivers and ROI Solution selling approach Ability to work through longer sales cycles … sales targets Ability to drive revenue and market share in a defined territory/accounts Manage the sales process from the initial opportunity through to the securing the deal Experience working with and influencing Senior Leaders in organisations Strong verbal and written communications skills with ability to create pitch decks and proposals Have a consultative sales style with ability More ❯

expansion and growth, Resonate is hiring an Account Executive to join the sales team. Resonate is an Australian Scale-up organisation that has an enterprise Customer Experience (CX) platform (SaaS). Our Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, and data visualizations to help close the loop … by business leaders, and go to new markets. They are an independent self-starter who is ambitious to learn and grow their career by exceeding revenue targets and driving customer advocacy. Requirements Must Have: 5+ years Experience in B2B sales Ability to understand client business drivers and ROI Solution selling approach Ability to work through longer sales cycles … sales targets Ability to drive revenue and market share in a defined territory/accounts Manage the sales process from the initial opportunity through to the securing the deal Experience working with and influencing Senior Leaders in organisations Strong verbal and written communications skills with ability to create pitch decks and proposals Have a consultative sales style with ability More ❯

expansion and growth, Resonate is hiring an Account Executive to join the sales team. Resonate is an Australian Scale-up organisation that has an enterprise Customer Experience (CX) platform (SaaS). Our Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, and data visualizations to help close the loop … by business leaders, and go to new markets. They are an independent self-starter who is ambitious to learn and grow their career by exceeding revenue targets and driving customer advocacy. Requirements Must Have: 5+ years Experience in B2B sales Ability to understand client business drivers and ROI Solution selling approach Ability to work through longer sales cycles … sales targets Ability to drive revenue and market share in a defined territory/accounts Manage the sales process from the initial opportunity through to the securing the deal Experience working with and influencing Senior Leaders in organisations Strong verbal and written communications skills with ability to create pitch decks and proposals Have a consultative sales style with ability More ❯

helping an innovative technology business scale their Software team in in the UK. Their software powers some of the worlds leading consumer brands across the digital commerce and retail experience software space. Due to continued growth and demand for their products they now urgently need a Solution Engineer to join their team. Your role will be to work with … customers to understand challenges and create POC solutions. This role would suit a Solution Engineer who has a background in e-commerce, web analytics or Customer Experience (CX). This role is Hybrid within the UK - the team do meet in the London office once per Month. To be a successful, the ideal Solution Engineer candidate will have … A deep experience of customer facing solutions engineering · Good knowledge of web analytics or CX · Experience of JavaScript/HTML · Experience of working in a small team and getting things done If you are an ambitious Solution Engineer hit apply and we will do the rest. Please apply with your CV and we will be in More ❯

helping an innovative technology business scale their Software team in in the UK. Their software powers some of the worlds leading consumer brands across the digital commerce and retail experience software space. Due to continued growth and demand for their products they now urgently need a Solution Engineer to join their team. Your role will be to work with … customers to understand challenges and create POC solutions. This role would suit a Solution Engineer who has a background in e-commerce, web analytics or Customer Experience (CX). This role is Hybrid within the UK - the team do meet in the London office once per Month. To be a successful, the ideal Solution Engineer candidate will have … A deep experience of customer facing solutions engineering · Good knowledge of web analytics or CX · Experience of JavaScript/HTML · Experience of working in a small team and getting things done If you are an ambitious Solution Engineer hit apply and we will do the rest. Please apply with your CV and we will be in More ❯

CX Data & Insight Analyst Location: Egham (Hybrid - 3 days in the office per week) Salary: up to £40,000 About the Role Our client is seeking a CX Data & Insight Analyst to play a pivotal role in shaping how customer experiences are understood and improved. This role is perfect for someone who loves working with data, has a curious … mindset, and is passionate about uncovering insights that drive meaningful change. As part of the Customer Experience team, you'll leverage analytics, machine learning, and AI-driven tools to identify trends, behaviours, and opportunities across the customer journey. You'll transform complex data into compelling insights that inform strategic decision-making and improve customer satisfaction and … and visualisations using tools such as Python, R, Tableau, or Power BI. Apply machine learning and natural language processing techniques to both structured and unstructured data sources. Monitor key CX metrics (NPS, CSAT, conversion rates) to identify emerging trends, opportunities, and risks. Conduct exploratory analysis to uncover customer pain points and behavioural patterns. Translate data into actionable insights that More ❯