26 to 50 of 1,010 Customer Experience Jobs in England

you share our passion for creativity, sustainability, and innovation, we’d love to hear from you. ABOUT THE ROLE We are excited to offer an opportunity for an Ecommerce Customer Service Supervisor - Japanese and Chinese Speaking to join our Ecommerce team on a full-time basis for 12 months. This role will be based in our Merton office. Critical … for overseeing operations of the customer service team and operations in place for handling inquiries, complaints, and support, ensuring a positive customer experience, retention and service performance. KEY RESPONSIBILITIES Overseeing the customer service Japan team operations, monitoring team performance metrics and providing feedback and training to improve service quality and customer satisfaction. Developing and implementing … Proficient in Salesforce Service Cloud, Order Management Systems (OMS), and SAP Skilled in leveraging advanced Excel capabilities to analyse data and streamline operations Ecommerce Customer Experience (CX): Over five years of experience in B2C order management and fulfilment. Salesforce Service Cloud & OMS: Expertise in managing customer interactions and order processes. SAP: Skilled in integrating systems More ❯

Group Director, Customer Success page is loaded Group Director, Customer Success Apply locations United Kingdom - London United Kingdom - Remote time type Full time posted on Posted 2 Days Ago job requisition id 111189-JOB Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management … Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about … relationship building , not just team management-able to sponsor accounts in pre-sales, post-sale, and turnaround situations. Deep working knowledge of Sprinklr or similar multi-product platforms spanning CX, marketing, social, and contact center domains. Passion for scaling high-performance teams, cultivating technical craft, and driving strategic impact through execution excellence. Required Qualifications Bachelor's degree in Computer Science More ❯

care and enhance patient outcomes. We are committed to making a positive impact on the lives of our customers and their patients. We are seeking a dynamic and experienced Customer Success Manager to join our team. In this role, you will play a crucial part in driving our mission to revolutionize dentistry. Your expertise in customer relationship management … and dedication to customer satisfaction will be key in ensuring our clients achieve maximum value from our products and services. Primary responsibility: The primary responsibility of the Customer Success Manager (CSM) is to provide on-going proactive communication with 3Shape customers to foster their engagement with our solutions, provide a positive customer experience, and to develop … the full array of capabilities 3Shape solutions have to offer and establishes a close relationship with 3Shape and its customers. Providing a high level of service and with a customer centric approach, the CSM collaborates closely with the extended 3Shape team, including Inside Sales, commercial HQ functions, Resellers, and members of the Customer Support teams. A proactive, consultative More ❯

Role: Customer Service Associate Location: Bedford Hours: 9am – 5pm Mon - Fri Salary: Up to £28,000 depending on experience I am currently recruiting for a customer service associate to join a growing team in Bedford. The position involves serving as the first point of contact for customer inquiries, providing prompt and professional technical and functional support … diagnosing and resolving customer issues , and maintaining customer-facing help documentation to ensure accuracy and accessibility. What’s in it for you? Hybrid working following probation (3 days in office) What will you be doing in the Customer Service associate role? Maintain high customer satisfaction scores through exceptional support delivery, achieving target response times for inquiries … and support tickets, and ensuring positive customer feedback Contribute to customer retention and revenue growth by supporting upselling initiatives and increasing product adoption rates Achieve operational excellence by meeting service level agreements, maintaining accurate documentation, demonstrating high first-time resolution rates, and continuously improving personal productivity metrics Ensure successful customer implementations and onboarding experiences with minimal delays More ❯

Press Tab to Move to Skip to Content Link Customer Success Manager (CSM) - SAP Academy for Customer Success - United Kingdom (Hybrid) SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader … in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we … planning, and sales performance management. SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes. SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications SAP Business Technology Platform More ❯

by the Best Companies to work for awards. Be a key player in our Service Delivery Team As an individual you will be responsible for first line responses to customer service requests by telephone, email, web, and portal. Additionally, you will be responsible for: • Maintaining Customer Satisfaction • Maintaining allocated work pools ensuring all cases are worked according to … Hybrid working (3 days a week in the Reigate office) Other organisations may call this role Client Success Specialist, Customer Service Advisor, Customer Experience Agent or CX Advisor. The talents we are excited to see We are seeking a Customer Experience Specialist who is/has: • At least 5 GCSE Grades at ‘C' level or … above including Maths and English • Minimum 12 months previous employment in a customer service role • PC literate. IT Microsoft office proficient. Exposure to databases preferred • Methodical work ethic. Strong on conflict resolution. Strong problem-solving ability as well as excellent customer care skills • Ability to communicate at all levels with an excellent telephone manner • High level of personal More ❯

and conversion, and deliver a significant, measurable impact on Tempcover's growth. As an experienced Product Lead, you'll work alongside a Lead Product Designer, Lead Product Analyst and Customer Experience Manager as part of the Product Leadership team. What you'll be doing Reporting to the Director of Product, you'll have responsibility for driving performance for … our main short term car insurance product and its web and app customer experiences. You'll leverage your experience to swiftly take ownership of your Product's feature set and commercial performance. You will work closely with stakeholders and teams across Tempcover, including Marketing, Customer Experience, Compliance, Pricing, Underwriting and Engineering. You will have the opportunity … work on an ongoing basis. You will be able to demonstrate how your roadmap aligns with your Product's goals and Tempcover's strategy. You should be passionate about customer insight, and using this to build the absolute best Product that you can to solve customer needs. You will talk to customers on a regular basis, and will More ❯

Are you a customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, with a strong work ethic? If yes, this opportunity will appeal to you. We are looking for a Program Manager to drive challenging projects across multiple teams and locations unlocking potential of multiple Stores across the world. The ideal candidate … will share Amazon's passion for the customer, always driving trade-off decisions through the prism of Amazon's customers/sellers. In this role you will be responsible for working closely with Stores across Emerging Marketplaces including program teams, sellers, seller support, customer service, Supply Chain and Operations to identify fulfillment related issues faced by sellers and … the stakeholders to alleviate their issues. You will also partner with product management teams to identify long term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon. About the team: The Emerging Marketplaces Experience Organization (EMXO) drives the best FBA seller experience across multiple Emerging marketplaces. We work closely More ❯

medical device) diagnostic test for COPD which uses the company's unique, patented, sensor technology embedded in the N-Tidal device. We are seeking a early- to mid-career customer support engineer with strong problem-solving and communication abilities to identify and resolve any technical issues our customers encounter. We are at an exciting phase in our journey as … resolution of issues through collaboration with relevant teams, escalating where appropriate, (ii) to support process and product development through proactively identifying and communicating common issues. Key Duties & Responsibilities Use customer contact channels (e.g. email, chat and phone) to interact with clients to receive, identify and resolve hardware and software issues: Ensure all issues are properly documented in accordance with … you may need to provide on-site technical support for customers Properly escalate unresolved issues to appropriate internal specialist teams Work with the quality/regulatory team to ensure customer complaints, feedback, incidents and notifiable events are handled in accordance with the company's procedures for post-market surveillance (under ISO 13485 and EU MDR). Work closely with More ❯

ERP Operations Manager (CX) Skills: CX Solutions - ideally SAP but will consider any other CX ERP I.E Salesforce My client is looking for a CX Operations Manager to manage the SAP Customer Experience team. You will lead the team responsible for providing support to the application environment across the Customer experience estate. To be consider for … this role you will possess hands on experience with CX and would have ideally worked within a SAP CRM, SAP CX environment. You will ensure reliability and stability of the operation and create a culture of continuous improvement. Monitoring operational performance and integrity within the CX platform components, you will lead the team responding to alerts and incidents, follow … escalation processes and collaborate with the other IT functions to ensure a smooth-running service. Managing the SAP CX Operations Team, you will be passionate about developing the team to reach their potential and excel at delivering results! Working for a client who consistently challenges what is possible this is an exciting time to join a brand leader who strives More ❯

Customer Experience Manager -Edinburgh,Dundee,Bristol Were working with one of the UKs fastest-growing space technology innovators, a company thats literally changing the way satellites are built, launched, and operated. Their software powers missions for customers across the globe, from pioneering universities and ambitious start-ups to major space agencies. Now, they need YOU - an experienced Customer Experience Managerwho can keep their clients over the moon (pun absolutely intended). What we offer: Salary up to £55,000 Flexible working with offices in Edinburgh,Dundee and Bristol 36 days annual leave 6% employer pension contribution Health Cash Plan, Life Assurance, and enhanced family leave Opportunities for professional development and international travel An open, collaborative environment … where your ideas can make a real impact. Why youll love this role: Youll be at the heart of customer relationships, helping satellite operators, manufacturers, and partners get the very best from cutting-edge software solutions. From onboarding to technical support to spotting exciting growth opportunities, youll be the go-to person who ensures missions run smoothly, and customers More ❯

Miro's Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing! The Customer Success team is a global group and this role sits on our Strategic Customer Success team … strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams. Learn more here. About the Role We are looking for empathetic, customer-centric individuals to join our team! An Enterprise Customer Success Manager's primary responsibility is to ensure our customers realize the value from the investment they have made … in Miro. In order to accomplish this, you will work to ensure that our platform and its underlying capabilities are tied to critical business workflows with each customer in your portfolio. You will nurture key stakeholder relationships, and be passionate about getting multi-threaded within accounts. You will build and maintain joint success plans, schedule and run quarterly executive More ❯

You will be responsible for performing enhanced due diligence for new onboarding cases as well as during trigger events and periodic EDD refresh for existing customers. You will analyze customer information in line with defined processes and procedures and summarize the findings/facts/information to recommend appropriate next steps. What you'll be doing (ie. job duties … Conduct clear and concise request for information ("RFI") to customers to obtain specific information/documentation required to fulfill EDD Ability to understand and interpret customer conversations including understanding how to request EDD information, how to address customer concerns and how to optimize customer experience Perform internal and external research on the customer to obtain … Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE) Experience in project management, analytics, or vendor management Advanced degree in business, finance, or customer experience (CX) Proficiency with tools such as Google apps, JIRA, Hummingbird, and Salesforce Service Cloud. Experience collaborating with external outsource business partners Position ID: G2721 Pay Transparency Notice: The target annual More ❯

Customer Success Manager – SaaS/Technology Solutions We have an exciting opportunity for a Customer Success Manager to join a growing tech company providing innovative software solutions to clients across the UK and internationally. This is a client-facing role where you’ll be responsible for building strong, long-term relationships with a portfolio of accounts, ensuring they … gain maximum value from the products and services they use. You will be the go-to point of contact for all customer success matters – from onboarding to ongoing engagement – with a focus on retention, satisfaction, and expansion opportunities. This role offers a hybrid set-up from the Milton Keynes area with regular UK travel and occasional overseas visits to … customer sites. Location: Hybrid – commutable to Milton Keynes (UK-wide travel occasional international travel) Salary: £35,000 - £40,000 bonus excellent benefits Requirements for Customer Success Manager • Proven experience in Customer Success, Account Management, or Client Services roles • Demonstrable success in achieving KPIs around customer retention and satisfaction • Confident communicator with strong presentation skills for More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre … sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with More ❯

on the global seaborne energy flows in real-time, bringing transparency and efficiency to the energy markets and society as a whole. The Role: Vortexa is looking for a Customer Success Manager in London to play an influential role in our post-sale customer experience in the European region and have a major role in our ambitious … growth plans. You will join a globally growing customer success team, working seamlessly in partnership with our wider commercial team. In this role, you will proactively train, nurture and develop value-based relationships with our customer base across the global energy and shipping spectrum. You will help to deliver on their needs and ambitions through a laser focus … and growth are a success. You will be the first point of contact for our existing users, harnessing a solutions-focused knowledge of the product and striving to elevate customer health with each interaction. You will act as a trusted partner to clients as you move them through the customer journey, continually seeking to match their needs with More ❯

passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Position Summary As a Lead Customer Success Manager (CSM), you will manage a portfolio of primarily French customer accounts and act as an ambassador of UKG's customer experience. You will develop a … deep understanding of the product suite utilized by your customer base, staying current with feature releases and core value drivers within UKG's solutions. This role focuses on optimizing the customer experience, lead generation, creating references, and collaborative advocacy. You will build and maintain relationships with key customer stakeholders, influencers, primarily power users and system administrators … our platform to achieve their business goals. Key Responsibilities Relationship Management Oversees key stakeholder relationships for UKG's high-value accounts Aligns engagement with strategic account plans and drives customer retention through advanced relationship management strategies. Customer Advocacy And Sentiment Acts as the primary voice of the customer within UKG, driving significant improvements based on customer More ❯

Principal Customer Success Manager, EMEA This role can be performed remotely from anywhere within the United Kingdom, with the expectation of travel to customer on-sites across EMEA as needed. As a Principal Customer Success Manager on our EMEA Success team, you will serve as a subject matter expert within Fullstory, leading complex, enterprise-level customer engagements, driving strategic impact on the overall end-to-end journey framework, and providing thought leadership across the Customer Success organization. By providing strategic guidance and product enablement, you will also be responsible for driving product adoption of existing tools, removing roadblocks, proactively managing risk, and identifying opportunities for new products and services within your book of business. … You will report to the Snr Manager, Customer Success, EMEA. CSMs are power users of the Fullstory platform, leveraging their product knowledge and strategic expertise to help customers accomplish key business objectives. You'll be expected to engage consistently with a highly specialized book of accounts, delivering excellent service in a way that's value-driven and differentiated. You More ❯

passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Position Summary As a Senior Customer Success Manager (CSM), you will support a pool of SMB and Mid Market customer accounts and act as an ambassador of UKG's customer experience. You will … develop a deep understanding of the product suite utilized by your customer base, staying current with feature releases and core value drivers within UKG's solutions. This role focuses on optimizing the customer experience, lead generation, creating references, and collaborative advocacy. You will build and maintain relationships with key customer stakeholders, influencers, primarily power users and … with the strategic account plan to ensure customers fully leverage our platform to achieve their business goals. Key Responsibilities Relationship Management: Support a pool of SMB and Mid Market customer accounts across the UKG product suite. Proactively engages with pool of customers, conducts detailed reviews of new features, and addresses more complex churn risks. Customer Advocacy and Sentiment More ❯

their customers in a rapidly evolving global market. Your Impact: Join the dynamic Growth team at Deliverect, where we empower our customers to reach new heights. As an Enterprise Customer Success Manager, you'll be the strategic anchor ensuring our customers thrive and achieve maximum value from the Deliverect platform. Your role is pivotal in fostering loyalty, driving retention … schedule, offering 3 days in our Madrid, London or Ghent office and 2 days of remote work. What you will do: Develop and execute strategies to foster long-term customer relationships (approx. 30%): This includes proactive engagement, understanding evolving business needs, and identifying opportunities for renewal and expansion. Monitor customer usage and proactively engage with customers (approx. … relationships with key stakeholders across multiple departments within your assigned accounts (approx. 10%). Work closely with Enterprise Account Managers, Product, Support, and Marketing teams to ensure a seamless customer experience (approx. 25%). Review and address customer concerns, seeking opportunities to enhance the customer experience and product offerings (approx. 10%): What you will bring More ❯

seeking a PM to join their team and support the evolution of their app. You will be brought in to own the entire product roadmap and create an excellent customer experience. THE ROLE The successful Product Manager responsibilities will include: Bringing more life to the fintech's application through the construction and maintenance of the customer journey across … app Develop and maintain the product roadmap and prioritize features based on user feedback, market trends, and business goals Collaborate with cross-functional teams, including design, engineering, marketing, and customer support, to define and implement product features Work closely with senior leadership to communicate product plans, progress, and performance YOUR SKILLS AND EXPERIENCE The successful Product Manager will … have the following skills and experience: App or mobile experience Proven experience creating an excellent customer experience Knowledge of how products create a good customer experience, from ideation, to design and then delivery Experience creating users journey Ability to be able to manage a product from start to finish THE BENEFITS The More ❯

Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Join our Customer Experience Team Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as … needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to … provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments. Success. The Softcat Way. There's a uniqueness to Softcat what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting More ❯

Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Join our Customer Experience Team Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as … needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to … provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments. Success. The Softcat Way. There's a uniqueness to Softcat what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting More ❯

Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Join our Customer Experience Team Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as … needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to … provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments. Success. The Softcat Way. There's a uniqueness to Softcat what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting More ❯

you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change … as needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated … to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments. Success. The Softcat Way. There's a uniqueness to Softcat - what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by More ❯