376 to 400 of 1,455 Customer Experience Jobs in England

Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week in their stunning offices in central London. Responsibilities Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding, purchase … adoption, support). Define the vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs. Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams. Monitor journey performance using analytics and customer feedback. Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences. Qualifications Degree in … or related field (or equivalent work experience). Proven track record in digital product, journey, or experience management. Strong knowledge of digital analytics, customer research, and CX methodologies. Experience with journey mapping tools, A/B testing platforms, and personalization technologies. Benefits Long contract Global organisation Free breakfast More ❯

CRM ANALYST UP TO £40,000 LONDON THE COMPANY: Join a fashion brand at the forefront of the industry, known for its commitment to delivering exceptional customer experiences. THE ROLE: As the CRM Analyst, you will play a crucial role in shaping the organisation's CRM strategies through data-driven insights. Your direct customer/CRM analytics experience, along with your skills in SQL, data visualisation, and Excel, will enable you to analyse customer data, provide actionable insights, and contribute to the overall success of the fashion brand. The CRM Analyst will have the following responsibilities:- Utilise SQL for data extraction, transformation, and analysis.- Conduct direct customer and CRM analytics to enhance customer experiences. … CRM insights into business strategies.- Translate complex data-driven findings into actionable recommendations.- Stay up-to-date with industry trends and best practices in CRM analytics. YOUR SKILLS AND EXPERIENCE: The ideal CRM Analyst will have the following skills and experience: - Proven experience in direct customer/CRM analytics, preferably within the fashion industry.- Proficiency in More ❯

with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London. Why Join Lampton Leisure? We are LLW employer, offering annual pay reviews Hybrid working 22 days holiday allowance, plus … practice Key Responsibilities include: Assist in the extraction, cleansing, transformation, and loading (ETL) of data from legacy systems to the new LMS. Validate data accuracy, completeness, and consistency across customer, membership, financial, and booking datasets. Support reconciliation and audit checks to ensure migrated data aligns with source systems. Work with suppliers and the wider project team to resolve data … Validate reporting outputs against legacy data to ensure continuity in performance monitoring. Assist the Lampton Leisure Performance and Insight Team in developing Power BI or similar reports post-implementation. Experience and Qualifications required 3 Years Equivalent experience (i.e. 3 years' experience data or IT role) Level 3 Diploma in ICT or equivalent Expert user of Microsoft products More ❯

build strong relationships with many of our big name clients. You will supervise a team of highly skilled Digital Analytics Consultants and will be accountable for delivery: understanding the customer's needs, responding to client questions, sensitive to the impact of all deliverables, respectful of deadlines and able to clearly articulate fifty-five's value proposition. As a senior … member of the team you will demonstrate leadership and ensure customer satisfaction on all client projects. You will be responsible for developing and upskilling more junior members of the team and upholding the values of fifty-five. About the Company Part of The Brandtech Group, fifty-five is a data company helping brands collect, analyse and activate their data … across paid, earned and owned channels to increase their marketing ROI and improve customer acquisition and retention. Headquartered in Paris with offices in London, Hong Kong, New York, Milan, Singapore, Shenzhen and Shanghai, fifty-five is a certified Google Partner company and was named by Deloitte as one of the fastest-growing tech firms in Europe, thanks to its More ❯

UK&I. providing operational management of third-party IT suppliers who provide essential capabilities required for the delivery and maintenance of IT systems and services. responsible for the Costa customer experience across customer facing services within the Digital and Loyalty operations, e.g. the Service Desk performance, provision of end user computing services, hardware and software asset management … and recover technology services that support key business operations. Who you are It’s your unique ingredients we’re interested in: An experienced Service Management professional, with strong working experience within complex operational environments. Able to work flexibly and adaptably within a maturing and transforming environment and apply practical experience of managing technology services throughout the entire service … the organisation. Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial More ❯

PLEASE NOTE - THIS IS A 1 YEAR MATERNITY COVER POSITION ONLY About the Client: Our client has developed a reputation for high-quality lens and frames. Their customer relationships span many years which is a testament to their quality and service. The Customer Service Team strive to deliver customer satisfaction and to provide a timely response to … for communication, sales and service. You will be a point of contact for the use of digital tools, developments, system faults and user queries, and a bridge between our Customer Service, IT and Digital corporate teams. Responsibilities Involved in the overall strategy of increasing traffic to the website and/or other future digital projects; Evolving our B2B platforms … documents, transactional emails; Support to digitalization of legal agreements; Ticket management/Technical issues reporting; Integrate user requirements and possible solutions into the local process for improvements on the customer journey; Present solutions, ideas and recommendations that serves the user requirements; Participation on new functionalities training and conduct testing of developed functionalities; Document new developments suggestions and requirements for More ❯

PLEASE NOTE - THIS IS A 1 YEAR MATERNITY COVER POSITION ONLY About the Client: Our client has developed a reputation for high-quality lens and frames. Their customer relationships span many years which is a testament to their quality and service. The Customer Service Team strive to deliver customer satisfaction and to provide a timely response to … for communication, sales and service. You will be a point of contact for the use of digital tools, developments, system faults and user queries, and a bridge between our Customer Service, IT and Digital corporate teams. Responsibilities Involved in the overall strategy of increasing traffic to the website and/or other future digital projects; Evolving our B2B platforms … documents, transactional emails; Support to digitalization of legal agreements; Ticket management/Technical issues reporting; Integrate user requirements and possible solutions into the local process for improvements on the customer journey; Present solutions, ideas and recommendations that serves the user requirements; Participation on new functionalities training and conduct testing of developed functionalities; Document new developments suggestions and requirements for More ❯

Digital Performance Manager - Web, App & SEO Location: Oxfordshire/Hybrid Salary: Up to £70,000 + Benefits Sector: Retail & Customer Experience The Company A leading retailer is looking for a data-driven Digital Performance Manager to take ownership of its website, app, and SEO strategy. You'll play a key role in shaping the digital experience across … multiple customer touchpoints - driving engagement, performance, and long-term growth through analytics, UX optimisation, and cross-functional collaboration. The Role As Digital Performance Manager, you'll act as the product owner for web and app platforms, leading on strategy, delivery, and optimisation. You'll combine hands-on analytics with commercial thinking to enhance digital performance and ensure the best … possible customer experience. You'll be responsible for: Developing and delivering the digital performance strategy across web, app, and SEO Overseeing UX enhancements , prioritising initiatives based on data and stakeholder input Defining and implementing SEO strategy to improve visibility and organic growth Partnering with design and development teams on front-end improvements Managing budgets and forecasting ROI across digital More ❯

days per week, with occasional travel to events/exhibitions when required, so please do not apply if you cannot commit to this c.£30,000 (negotiable, dependent on experience and skill set) Are you a HubSpot specialist with a passion for data, automation and optimising the customer journey? This is a fantastic opportunity to join a forward … thinking business nestled in the heart of Kent, taking ownership of their HubSpot platform to ensure every stage of the customer lifecycle — from first interaction to repeat business — is seamless, efficient, and commercially effective. This isn’t a creative or design-led marketing role — it’s a technical and analytical position focused on improving how the business engages with … when required, so an all-round interest in marketing and good grasp of English, both written and verbal, is essential! The Role Manage and maintain the HubSpot CRM, ensuring customer data is accurate, segmented and optimised for effective targeting Map and enhance the end-to-end customer journey, ensuring smooth handoffs between marketing, sales and customer success More ❯

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's … most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. We're looking for a … super-smart colleagues challenging and rewriting the rules, not just following them. What we expect from you Degree in Statistics, Maths, Physics, Economics or similar field 5+ years of experience required Programming skills (Python and SQL are a must have) Analytical Techniques and Technology Logical thinking and problem solving Stakeholder Management Experience with and passion for connecting your More ❯

point of contact for all Professional Services needs regionally. The role requires a strategic partner, working closely with our global teams and network of implementation partners to onboard our customer teams onto the AuditBoard Connected Risk platform. Key Responsibilities Foster meaningful customer relationships to position AuditBoard as a long-term strategic partner. Build and lead the UK Professional … Services team, developing and executing strategies that enhance service delivery and customer satisfaction for our clients and through regional partners. Drive a culture of excellence and continuous improvement, ensuring seamless cross-functional collaboration to provide a stellar customer experience from contract to go-live and beyond. Oversee and ensure the successful delivery of our SaaS solutions for … platform. Serve as the primary point of contact for all professional services inquiries in the UK, building and maintaining strong relationships with key stakeholders. Guarantee a high level of customer service and swiftly resolve issues by partnering with internal teams, including Sales, Product, Engineering, and Support. Lead the design and delivery of efficient deployment methodologies that streamline our implementation More ❯

dynamic Account Executive to join their London-based team and drive new business growth. The Opportunity As an Account Executive , you'll play a critical role in expanding the customer base across UK. This role is ideal for a driven sales professional with proven success in IT solutions sales , particularly in hardware (devices, endpoints, infrastructure), who is comfortable managing … and align our solutions Use structured sales methodologies (e.g. MEDDICC ) to qualify opportunities and close deals efficiently Collaborate with internal teams (pre-sales, logistics, support) to deliver a seamless customer experience Achieve and exceed monthly, quarterly, and annual sales targets It would be a distinct advantage to have any of the skill and experience; Proven experience … record of hitting or exceeding targets? Demonstrable success selling IT devices or hardware solutions to SME clients? Ability to manage and close complex sales cycles with multiple stakeholders involved? Experience engaging business and technical decision-makers at all levels? Understanding and application of sales methodologies such as MEDDICC , SPIN, or Challenger? Strong commercial acumen, communication, and negotiation skills? Based More ❯

Customer Project Manager Cantello Tayler Recruitment is currently recruiting for a Customer Project Manager to join their client based in Staines to work closely with their Product and Service Delivery teams to ensure successful implementation and onboarding of their customers. Hybrid role following probation. Customer Project Manager duties include: Project management: Manage implementation projects for the largest … as well as ensuring customers complete all of their onboarding actions. Process design and optimisation: Help refine the onboarding process for major new customers, ensuring efficiency and a great customer experience. Collaboration: Work closely with Service Delivery, Product, Sales, Service, and other internal teams to define and align on project requirements and expectations from the outset. Customer engagement … clearly communicating the overall status of implementations to the Product Manager involved and Senior Leadership. Documentation: Create and maintain documentation, templates, workflow maps and resources to streamline implementation processes Customer Project Manager required skills and experience: Proven experience as a project manager delivering software implementations for customers or in a similar customer-facing role, ideally in More ❯

Customer Project Manager Cantello Tayler Recruitment is currently recruiting for a Customer Project Manager to join their client based in Staines to work closely with their Product and Service Delivery teams to ensure successful implementation and onboarding of their customers. Hybrid role following probation. Customer Project Manager duties include: Project management: Manage implementation projects for the largest … as well as ensuring customers complete all of their onboarding actions. Process design and optimisation: Help refine the onboarding process for major new customers, ensuring efficiency and a great customer experience. Collaboration: Work closely with Service Delivery, Product, Sales, Service, and other internal teams to define and align on project requirements and expectations from the outset. Customer engagement … clearly communicating the overall status of implementations to the Product Manager involved and Senior Leadership. Documentation: Create and maintain documentation, templates, workflow maps and resources to streamline implementation processes Customer Project Manager required skills and experience: Proven experience as a project manager delivering software implementations for customers or in a similar customer-facing role, ideally in More ❯

your ideas matter? Ready to grow your career while making a positive difference for customers and the planet? Our client is on the lookout for a proactive and personable Customer Success Specialist to join their certified B Corp SaaS business that's leading the way in innovation and customer experience. This is a fantastic opportunity to be part … committed to making a positive impact for people, customers and the planet Regular team socials and an inclusive, collaborative culture You will be joining an existing small team of customer centric Customer Service Advisors. You will be supporting customers with inquiries post sale, onboarding and offering continuous high levels of service. This could include raising customer tickets … and seeing the customer enquiry through to completion. What You'll Be Doing? Acting as the first point of contact for customers, delivering friendly and professional support via phone and email Managing customer queries end-to-end, ensuring timely resolutions and effective follow ups Building strong relationships with clients, keeping them informed and ensuring a positive experience More ❯

award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here … will see you working with some of the UK's leading charities providing a first class support experience. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first voice, the first solution, and the first impression. This role goes beyond answering calls and logging tickets — it’s about owning every challenge, delivering exceptional … and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues. Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI’s. Maintaining good customer relations, including visiting sites within the greater London More ❯

experienced Senior Ecommerce Manager to join their ever growing digital team. Reporting into the Head of Commerce, the Ecommerce Manager will be responsible for driving online sales performance, optimising customer experience, and managing day-to-day trading of all ecommerce sales channels including our clients website, app and Tik-Tok shop. This role requires a mix of commercial … hands-on execution. You'll lead a small team while working closely with marketing, CRM, operations, and creative teams to deliver growth across all digital touchpoints. Requirements, Skills and Experience: 5+ years' experience in ecommerce trading, ideally in fashion or activewear. Experience managing and developing a team of ambitious executives. Strong understanding of ecommerce KPIs and digital More ❯

help expand its Inventory Optimization Program (IOP). The objective of the Program is to eliminate defects leading to inventory available in our FCs but not available for the customer to buy. We understand the root cause for these defects and fix/eliminate the defects, thereby increasing their availability and sales by enhancing customer experience. Our end … customers are the Buying customer and Selling partner. We work hard to reduce the buying customer's product non-availability and to improve the profitability of our selling partners. As the Senior Program Manager, you will own the expansion of the IOP program to all defect reasons across WW and driving Defect elimination. The job involves end-to … extraordinary ability to deal with ambiguity, to network effectively, and influence partner teams without authority. Basic Qualifications 5+ years of working cross-functionally with tech and non-tech teams experience 5+ years of program or project management experience 5+ years of delivering cross-functional projects experience Experience defining program requirements and using data and metrics to More ❯

join our dynamic Credit Risk team. What you will be doing as the Collections Data Scientist : In this pivotal role, you will help shape data-led strategies that enhance customer experience and reduce bad debt, making a real impact on millions of lives across the region. As part of a priority investment area, this is your chance to … in-class portfolio management, drive innovation in our data capabilities, and ensure analytics are seamlessly aligned with our digital infrastructure. Responsibilities Deep dive analysis: Conduct deep-dive analysis into customer portfolio trends to identify root causes of debt accumulation, enabling preventative measures to be implemented. Create and refine predictive models: Develop and refine predictive models and analytical frameworks to … embed a culture of data-driven decision-making within the Income function, ensuring analytics remain at the heart of business strategy. What you should bring to the role Proven experience in credit risk analytics, debt management, or financial modelling, preferably within a collections or customer income function. Strong background in applying data science techniques to real-world business More ❯

team, you'll set clear, achievable objectives and measure success while partnering with SDRs to identify opportunities for improvement. Your insights and coaching will drive best practices, enhance the customer experience, and help the team achieve their commercial goals. Using your expertise and experience, you will provide tailored coaching and support to help SDRs excel and exceed … practices across the team. Maintain your own product and procedural knowledge. Develop and maintain a knowledge base and FAQs for managers within SalesHood. Support managers in taking ownership of customer queries and encourage them to exceed expectations where appropriate. Provide accurate and timely feedback to managers as needed. Undertake any other duties as assigned by the Team Manager within … the scope of the role. Must have: Experience in coaching or a similar role Results-oriented, highly organized, and driven to succeed Strong product knowledge Excellent verbal and written communication skills, including giving and receiving feedback Ability to motivate and develop people through coaching Growth mindset: embraces challenges, learns from feedback, adapts, and introduces innovative solutions Strong team player More ❯

or full description) Responsible for optimising the working practices of the Trust wide technology teams to ensure quality and effective delivery of products and services that are focused on customer experience Accountable for the trust regulatory compliance with all security, cyber and developing organisational policies that support this. In collaboration with the Clinical Services Directorates and Corporate Teams … includes all aspects of human resource and financial management in accordance with organisational human resource policies. Effectively coach, manage and support teams to embed modern working practices Person Specification Experience Essential Significant experience post qualification in a senior management position dealing with strategic, financial and governance issues Extensive experience of the development and operational delivery of Information … Technology at a senior level. Experiencing in managing a large scale, complex Business or IT department, focused on the ongoing transformation of products and services Experience of both Programme and Project Management including a PMO function. Ability to collaborate constructively within Digital Information Services eco system Skills Essential will require the post holder to have specialist training and skills More ❯

About The Role HomeServe are currently recruiting for a Technical Support Engineer to join the Technology & Change Team in Walsall. The successful candidate will have experience working in a fast paced, collaborative environment delivering excellent Customer service. This role will be 100% office based so you can be on hand to support our colleagues with their technical issues. … Internal IT team, 2nd line support, with all team members required to work across the spectrum of support provided to the user in order to provide a first class customer experience for the end user with particular focus on desktop support. The TSE is a role that has a wide breadth of knowledge and the role older should … everything from Access Management to helping users at the first point of contact right through to more complex technical support and advice. All TSEs will have a passion for Customer Service. Principle Accountabilities Be the first point of contact for users to resolve Incidents, Service Requests and enquiries for hardware, software and access, ensuring all activity is logged on More ❯

and effectiveness of marketing automation platforms. This role involves configuring, optimising, and maintaining systems to drive targeted campaigns, nurture leads, and streamline marketing processes. The goal is to enhance customer engagement and achieve marketing objectives through automation technology. Responsibilities: Create automated, integrated marketing campaigns using Marketing Cloud, Automation Studio, and Data Extensions. Design innovative and scalable campaign solutions to … improve customer experience, Increase operational efficiency, Boost customer engagement Use data to inform decision-making. Provide expert-level consultation on Salesforce Marketing Cloud. Translate proposed solutions into functional specifications for technical teams. Collaborate with internal and external stakeholders to analyse business needs, gather requirements and process flows and document features with acceptance criteria Design and create customer … deployment, delivery, and reporting Explore and share emerging marketing automation best practices, including Segmentation, Deliverability, Content and design, Compliance Background Knowledge: Marketing Automation Expertise: Deep knowledge and hands-on experience with platform configuration. Detail-Oriented: Precision in campaign setup, data management, and reporting. Problem Solver: Ability to troubleshoot and optimize processes. Communication Skills: Strong collaboration and training capabilities. Project More ❯

inventory. We partner with publishers worldwide to optimise their ad operations and drive sustainable revenue growth through innovative solutions and expert support. Role Overview We are seeking an experienced Customer Success Manager to join our growing team. This person will be responsible for building and maintaining strong relationships with our publishers, ensuring they maximize value from our advertising solutions. … This role will focus on understanding publisher goals, driving adoption of our platforms and products, and providing strategic guidance to improve monetization, performance, and long-term partnership success. The Customer Success Manager will act as a trusted advisor, coordinating with internal teams to deliver solutions, resolve issues, and proactively identify growth opportunities. What You Will Do We are looking … for experienced Customer Success Managers to join us in this growth phase and help us create the ideal customer experience for our clients. Manage and expand a portfolio of accounts generating $10m a year Relay customer feedback to the product team, ensuring we're developing the best technology to suit our customers' needs Craft persuasive sales More ❯

inventory. We partner with publishers worldwide to optimise their ad operations and drive sustainable revenue growth through innovative solutions and expert support. Role Overview We are seeking an experienced Customer Success Manager to join our growing team. This person will be responsible for building and maintaining strong relationships with our publishers, ensuring they maximize value from our advertising solutions. … This role will focus on understanding publisher goals, driving adoption of our platforms and products, and providing strategic guidance to improve monetization, performance, and long-term partnership success. The Customer Success Manager will act as a trusted advisor, coordinating with internal teams to deliver solutions, resolve issues, and proactively identify growth opportunities. What You Will Do We are looking … for experienced Customer Success Managers to join us in this growth phase and help us create the ideal customer experience for our clients. Manage and expand a portfolio of accounts generating $10m a year Relay customer feedback to the product team, ensuring we're developing the best technology to suit our customers' needs Craft persuasive sales More ❯