526 to 550 of 2,038 Customer Experience Jobs in England

company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit Join us on our journey to ! As a Voice of Customer Manager , you will: Build consensus amongst all business units for the creation of harmonized reports. Develop ideas to improve survey response rates and test new approaches. Find the best … Forsta VoC tool, building complex surveys, translating, and launching across multiple markets. Liaise with local markets to select survey channels and target appropriate customers. Collaborate with IT to extract customer data from CRM for surveys. Develop live dashboards to monitor scores in real-time and implement alert systems for low scores. Perform insightful analysis, including building text analytics models. … collection and analysis. Manage relationships with VoC solution providers like Forsta, evaluating new features or suppliers. ABOUT YOU: Degree in Business, IT, Research or relevant field. Minimum 5 years experience in Customer Experience or VoC roles. Healthcare/Pharma or B2B experience preferred. Expert in VoC tools (Qualtrics, Forsta). Strong data analysis and report creation More ❯

your role will include: Architect, build, test and deliver new features across the full stack Work with the Product team to identify the most suitable solution for the best customer experience Always be on hand to help other team members when they need help on technical matters Help us operate more efficiently, by building and maintaining our developer … CD pipeline We rotate the responsibility of releases across each team member, so you will get the opportunity to lead the process and deploy changes to production Requirements What experience we're looking for If you don't quite meet all of the below skills, we'd still love to hear from you as we might be able to … can apply directly below or contact us if you're still unsure. Able to work in a highly skilled engineering team in a fast-paced, iterative environment 2+ years experience in your main expertise area (Frontend, Backend etc) Comfortable picking up new things and working on technologies outside your comfort zone Are skilled in delivering features end-to-end More ❯

A leading technology company providing AI-driven digital customer engagement solutions and CRM platforms. This job posting may no longer be active. You may be interested in these related jobs instead: Description For Lead Solution Engineer Salesforce is seeking a Lead Solution Engineer to join their Marketing Cloud team in London. This role combines technical expertise with customer-facing responsibilities, focusing on AI-driven digital customer engagement solutions. The position involves working with the UKI Sales team to provide technology and industry expertise to customers and partners. The ideal candidate will serve as a trusted advisor, crafting and demonstrating innovative solutions that address key business challenges. You'll engage with customers ranging from operational marketing and … C-Level executives, helping them achieve their critical metrics and ensure fast ROI. This role offers the opportunity to work on cutting-edge technologies including AI, Marketing Automation, and Customer Data Platforms. You'll be responsible for leading technical discovery sessions, delivering compelling demonstrations, and working closely with product management teams to influence product direction. Working at Salesforce means More ❯

you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role: To further our commitment to providing an exceptional experience to our Enterprise customers, Vercel is looking to add another Customer Success Manager (CSM) to our fast-growing Customer Success team. The Customer Success Manager will … own a portfolio of customer accounts and drive greater business value for them by bringing Vercel's best ideas, innovations, and capabilities to those customers. The CSM role is pivotal in managing everything post-sales in the Enterprise customer lifecycle, including detailed customer onboarding, the setting and measuring of success criteria, issue resolution and escalation, identifying and … generating expansion opportunities, and management of the customer renewal. The role requires a background working with developers, with a strong emphasis on frontend development, cloud infrastructure and networking, and modern application deployment methods. The ability to coordinate well and work with many customers across multiple time zones is crucial, as is building long-standing relationships with product champions, users More ❯

other departments including Subtitling, Mastering, Content Services and QC to ensure projects are delivered on time to the highest standards. The ideal candidate will be expected to have solid experience in Digital Cinema project management and a good understanding of Digital Cinema technologies, operational processes, and workflows. Responsibilities: Lead the day to day running of a major studio account … Act as main point of contact for studio customer and internal teams Involvement and engagement in development of customer related production order management workflows, procedures, rate cards and checklists. Engage directly with customers to seek their ideas and feedback Operational responsibilities shall span all aspects of end-to-end servicing but specifically focused on project management of theatrically … exceeded Other duties as assigned Strong skills with Windows OS and Microsoft Office Suite Ability to delegate and manage team members with various responsibilities and skill sets Passionate about customer experience and customer service excellence Strong organizational skills Good business acumen Excellent communication and people management skills Deep sense of urgency and ability to work in a More ❯

Provisioning Coordinator - Customer Engagement Focus-£28,000-£32,000- Camberley, GU17 The Role Are you experienced with building strong relationships with customers? Do you enjoy coordinating and delivering a seamless customer experience in a fast-paced environment If so, we have an exciting opportunity for you. Windsor Telecom is a dynamic and customer-centric telecommunications provider … delivering innovative solutions to businesses across the UK. We pride ourselves on our exceptional customer service and deep understanding of the industry sector. We are looking for a Provisioning Coordinator who enjoys working with people and ensuring a smooth onboarding experience for our clients. While you do not need deep technical knowledge, an understanding of the telecoms sector … the provisioning lifecycle. Maintain accurate records of provisioning activities using internal systems.Identify and escalate any issues that may impact service delivery timelines. Support continuous improvement initiatives to enhance the customer provisioning experience. The Company Windsor Telecom believe in making technology easy and enjoyable for businesses of all sizes; providing communications, connectivity, mobile & IT services to 5,000+ happy customers More ❯

learning are prioritized. We support our Engineers to enhance their skills and stay updated with the latest technologies. John Lewis E-Commerce & Digital aims to deliver a leading digital customer experience across web and mobile apps, along with omnichannel services supporting in-store and contact center assisted service. Given that over 50% of our revenue is digital, technology … winning digital platform, utilizing composable SaaS solutions and legacy applications that are actively being modernized. These systems must be highly available, resilient, performant, secure, adaptable, and scalable to meet customer needs and business agility. Learn more about being a Software Engineer in the Partnership and the technologies we use. At a glance Contract type: Permanent Salary … as well as other Principal Engineers and specialist teams. Drive the delivery of innovative software solutions, working with teams to develop complex, high-quality, performant software. Essential skills/experience Strong engineering background with experience in modern techniques like Continuous Delivery and Domain Driven Design. Experience implementing package solutions in complex environments. Leadership experience across multiple More ❯

omnichannel brand campaigns, programs, media planning & campaigns and tactics; driving operational effectiveness, business impact and achievement of objectives. • Partner with business and other WCE functions (e.g., Content Delivery and Customer Engagement Platform Team) on development of channel-agnostic engagement strategy followed by more specific digital channel strategy to meet business and customer needs. • Deliver omnichannel insights and recommendations … for ongoing optimization of business plans. • Leverage Digital Capabilities and Customer Engagement Excellence principles, standards, and best practices to drive results for the business. Examples include Omnichannel and advanced analytics, content modularisation, CRM, websites, Interactive visual aids (IVAs), email, social media, Remote Engagement and Search Engine Marketing. Other examples to be identified based on business/customer needs … and prioritized according to the identified customer experience journeys. • Identify and run experiments with capabilities team to pilot/scale future digital marketing capabilities. • Act as a coach to brand teams to ensure adoption of new ways of working with specific focus on omnichannel strategy Key Responsibilities: • Leads brand omnichannel planning and content strategies across multiple internal business More ❯

us. We support our Engineers to continuously improve their skills and keep abreast of the latest technologies.John Lewis E-Commerce & Digital is responsible for delivering a market leading digital customer experience for our web and mobile apps customers, as well as the omnichannel services supporting assisted service in stores and contact centres. In the fast paced environment of … of the business. These systems must be highly available, resilient, performant, secure, adaptable and scalable, enabling us to serve our customers at all times and respond quickly to evolving customer and business needs Find out more about being a Software Engineer in the Partnership, and the technology we use. At a glance Contract type - This position is a permanent … for using technology to deliver outstanding and innovative software solutions, and will have a track record of working with teams delivering complex, performant, high quality software. Essential skills/experience you'll need: Strong engineering background with real world experience of modern software engineering techniques such as Continuous Delivery and ideally experience of using strategic patterns of More ❯

Design data-driven solutions tailored to client challenges, leveraging advanced analytical methods, ML models, and AI technologies to deliver business value. Build predictive models to assess media effectiveness, forecast customer behavior, and recommend personalized content or products, informed by a deep understanding of customer journeys and marketing objectives. Implement end-to-end scalable ML systems - including model training … data-driven decision making WHAT WE ARE LOOKING FOR MSc degree in a highly analytical and quantitative discipline like Econometrics, Data Science, Statistics, Computer Science, Mathematics or Artificial Intelligence Experience in advanced analytics, data science and/or ML engineering roles A strong foundation in traditional statistical methods (e.g. regression, time series, probabilistic models), combined with a proactive mindset … for exploring and applying cutting-edge developments in ML and AI. Understanding of customer experience principles and marketing analytics including customer journey mapping, conversion optimization, and media effectiveness. Proficiency in Python with extensive experience in data science libraries (e.g.scikit-learn, pandas, NumPy, SciPy, etc) Experience with ML frameworks such as TensorFlow, PyTorch, XGBoost, LightGBM, or More ❯

This is an apprenticeship role leading to a level 3 qualification (A-level equivalent). The staff member will collaborate with experienced colleagues to gain in-depth understanding and experience of customer support within an academic library. Role The apprentice will be working primarily on the library floor, this campus-based post acts as a first point of … Desk and Reception desk, other service points and front-line duties as required. As part of the library team, you will assist in the delivery of a high quality, customer focused library and open access IT services, which support the teaching and learning, and research activities of the University as well as promoting use of the library and its … over 4 days, and one dedicated study day of 7 hours. Actual working days/times to be agreed as per the needs of the service. Deliver an excellent customer experience including assisting users on how to use library resources and equipment. Participate in roaming support to help our users become confident and independent users of the resources More ❯

Senior Technology Architect - Azure Stack, Databricks Role: Senior Technology Architect Technology: Azure Stack, Databricks Location: London, UK Compensation: Competitive (including bonus) Qualifications & Experience 15+ years of experience in IT/consulting with at least 5+ years of leadership experience managing delivery in the Energy & Utilities sector. Demonstrated experience in leading complex transformation engagements (e.g., Smart Grid … DERMS, Asset Lifecycle, Customer Experience). Strong knowledge of utility operations, industry platforms (SAP IS-U, Oracle Utilities, AVEVA, GE), and regulatory dynamics. Proven track record of driving P&L, delivery governance, and stakeholder engagement in large global accounts. Expertise in project/program management, digital transformation, and agile delivery methods. Expertise in E2E data value chain in … data and analytics, with experience managing multiple complex engagements in the data and analytics domain. Experience in solving business problems in the industry, with an understanding of E2E functional flows of customer business. Ability to understand architecture on any cloud hyper-scaler and identify opportunities for improvement, especially on Azure Stack & Databricks. Ability to create business plans More ❯

the UK’s most well-known brands, we’re on a mission to simplify HR and make it more impactful. We’re now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People Tech space - and thrive on … building meaningful client relationships, driving value, and delivering outstanding customer experiences, we’d love to hear from you. The role at a glance: Customer Success ManagerRemote Working with Ellesmere Port, Cheshire min twice a month (ideally more)£45,454 - £60,454Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More...Hours: 37.5 hours per … week with the ability to work flexible hours between 08:00-18:00, Monday - FridayReporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and AdviceClients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury’s, Post Office, Pret and More... Your Background/Skills: HR Tech, Rec Tech, SaaS, Customer Success, Customer Support More ❯

Customer Service Adviser Location: Kensington Town Hall, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 17.73 per hour Job Ref: (phone number removed) Responsibilities Deliver an excellent customer experience in a consistently busy environment, providing advice and resolution at the first point of contact … across all customer access channels. Facilitate access to services for customers using different communication methods, ensuring everyone can access our services. Actively listen and ask appropriate questions to understand the nature and urgency of customer inquiries, being responsive to their needs and concerns. Meet, greet, and assist customers in the self-service area and main reception, signposting them … to relevant services or self-service options. Establish robust working connections and collaborate with other teams to ensure a consistently high standard of customer experience. Complete digital and postal administration work, including tasks related to refunds, contracts, referrals, and permit processing. Adhere to all legislative or statutory provisions and the Council s key policies, processes, and procedures, explaining these More ❯

future with us. Training and development - Paid for training, conferences and certification e.g. AWS Certs. We combine a passion for travel with a love for technology , delivering smart, seamless customer experiences and building platforms that handle the complexity of modern cruising - all while keeping things collaborative and fun. Your Mission: Are you passionate about unlocking the power of customer data? We're looking for a talented Lead Data Engineer to spearhead the design, development, and optimisation of our critical CRM and customer data transformation. You'll play a pivotal role in building the data foundations for advanced analytics, personalised customer experiences, and effective marketing activation. As a senior member of the team, you will lead data … practices within our data environment. What You'll Do: Design & Build: Architect, build, test, and deploy robust, scalable, and reliable data pipelines, focusing on ingesting and transforming CRM and customer data from various sources. Lead & Innovate: Take technical ownership of customer data integration solutions within our data platform (AWS/SQL Server). Drive improvements and implement best More ❯

a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom. Role Overview: The Senior Solution Architect for CX and CRM plays a pivotal role in driving successful customer engagements and major CX deals. This position requires a strategic thinker with a deep understanding of complex solution integration … across front and back office systems. Key Responsibilities: Lead the design and presentation of comprehensive CX & CRM architectures tailored to customer needs. Serve as a senior technical leader, guiding presales activities and ensuring alignment with customer objectives. Manage and coordinate complex customer engagements, collaborating with multiple teams to deliver integrated business solutions. Act as a key communicator … across EMEA to ensure project success. Required Skills and Experience: Extensive experience as a senior technical leader and presales architect. Proven ability to design and implement complex CX & CRM solutions. Exceptional communication skills for effective stakeholder management and executive briefings. Expertise in multiple CX technologies and a strong network within SAP. Ability to manage and coordinate large-scale More ❯

strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Role Overview: The Senior Solution Architect for CX and CRM plays a pivotal role in driving successful customer engagements and major CX deals. This position requires a strategic thinker with a deep understanding of complex solution integration … across front and back office systems. Key Responsibilities: Lead the design and presentation of comprehensive CX & CRM architectures tailored to customer needs. Serve as a senior technical leader, guiding presales activities and ensuring alignment with customer objectives. Manage and coordinate complex customer engagements, collaborating with multiple teams to deliver integrated business solutions. Act as a key communicator … across EMEA to ensure project success. Required Skills and Experience: Extensive experience as a senior technical leader and presales architect. Proven ability to design and implement complex CX & CRM solutions. Exceptional communication skills for effective stakeholder management and executive briefings. Expertise in multiple CX technologies and a strong network within SAP. Ability to manage and coordinate large-scale More ❯

Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. With a thirty-year heritage as a leading data and analytics consultancy, in 2016, Merkle became part of dentsu, one of the world's top five media agency networks with 60,000+ … help drive credibility in the market What you'll bring: Anticipated the appropriate candidate will have 7+ years business development/consultative sales experience in the digital/CX agency, CRM and/or commerce technology or tech recruitment space. Sales experience in technology, professional services or digital agency (Experience of any of Salesforce, Microsoft, Oracle, Adobe … Sitecore, Braze, CRM, marketing automation, CDP's, AI, or CX desirable) Knowledge of the inner workings of software alliance partnerships a big plus Experience in end-to-end sales lead qualification - Lead gen to MQL to SQL, Inbound/Outbound, marketing campaigns & Events Proven ability to curate winning sales strategies, motions and GTM content. Creative mindset, thinking outside of More ❯

Software Development Engineer, Amazon Foundational Security Services Job ID: Amazon Development Centre Ireland Limited At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate … their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Our team is looking for a highly motivated Software Development Engineer in Amazon Security who will raise the security bar by delivering industry-best security services. You should be somebody who enjoys inventing and simplifying around … complex security challenges, obsesses over the customer experience, and feels strongly about delivering results. You should be passionate about solving security hurdles in innovative ways. We do not desire to simply produce good software here at Amazon Security we want to produce disruptive, industry-leading innovations. Key job responsibilities Each day, hundreds of thousands of developers and customers More ❯

About strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner … in Retail Business Services (RBS), you will have the exciting opportunity to help shape and deliver on the strategy for managing Amazon vendors. RBS team is looking for a customer centric, driven, and creative people leader to join our team. The role leads a team of Vendor Consultants responsible for managing business growth for some of the most influential … line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion More ❯

Senior Content Strategist to join our Content Strategy and Planning team within Global Marketing. In this strategic role, you'll shape and deliver content strategies that supports the full customer journey-from early awareness to post-purchase engagement-while driving measurable outcomes for our Integrated Marketing Programs and website. You'll collaborate across key functional teams including the Integrated … Marketing Programs, Digital Experiences, Core Content Production, Product Marketing, and Omnichannel Activation to craft compelling content strategies and plans that meet business goals, support customer needs, and enhance the customer experience across digital touchpoints. The Role Key responsibilities: Develop and execute a comprehensive content strategy for our end-to-end customer journeys and demand generation programs. … Translate customer journey insights into actionable content plans that guide customers through each stage of the lifecycle. Collaborate with cross-functional stakeholders to curate, source, and refine a variety of assets, including blogs, videos, case studies, white papers, eBooks, infographics, and more. Partner with channel leads to determine content placement and promotion strategies across digital ecosystems. Use data and More ❯

the UK s most well-known brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People Tech space - and thrive on … building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you. The role at a glance: Customer Success Manager Remote Working with Ellesmere Port, Cheshire min twice a month (ideally more) £45,454 - £60,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours … 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background/Skills: HR Tech, Rec Tech, SaaS, Customer More ❯

the UK's most well-known brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People Tech space - and thrive on … building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. The role at a glance: Customer Success Manager Remote Working with Ellesmere Port, Cheshire min twice a month (ideally more) £45,454 - £60,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours … 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post Office, Pret and More Your Background/Skills: HR Tech, Rec Tech, SaaS, Customer More ❯

Director, Customer Success EMEA page is loaded Director, Customer Success EMEA Apply remote type Hybrid locations London time type Full time posted on Posted Yesterday time left to apply End Date: July 18, 2025 (7 days left to apply) job requisition id R-04921 It's fun to work in a company where people truly BELIEVE in what … they're doing! We're committed to bringing passion and customer focus to the business. About Us Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecast and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of … complete visibility and actionability, so they can optimize and fully harness liquidity across the enterprise and outperform their business strategy. For more information, visit . As the Director of Customer Success, you will oversee and mentor a team of Customer Success Managers (CSMs) accountable for Kyriba's most complex and high-value client relationships. You will be responsible More ❯

with our products. This role is focused on building AI-powered experiences for consumers - not internal tools or enterprise workflows. We're looking for someone with deep B2C product experience who has worked closely with user experience design teams to create intuitive, personalized interactions using conversational AI at scale, and who has successfully operated in a matrixed organization. … brands and platforms to ensure the Assistant becomes a consistent and trusted interface for users. You'll collaborate with cross-functional teams including engineering, AI/ML, design, and customer experience to bring this vision to life-ensuring the Assistant is intuitive, helpful, and aligned with user needs How We Work Our hybrid work model (3 days in … your best work. London office is near Waterloo. Objectives: Define and evolve the product vision and roadmap for the AI Assistant. Lead the development of intelligent and personalized user experience Drive cross-functional execution across multiple product lines and platforms. Partner with engineering and AI teams to define architecture, data access, and integration strategies. Champion user-centric design and More ❯