526 to 550 of 3,209 Customer Experience Jobs in England

demand data. You can learn more about ICIS at the link below. About our Team Our teams are fuelled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive … and concerns, and collaborating with internal teams to deliver solutions that meet their business objectives. Your goal will be to drive revenue growth, increase customer loyalty, and promote the company's brand reputation in the marketplace. You'll be responsible for: Establishing great, long-term customer relationships while … value growth opportunities. Going higher & wider within organisations to connect with new stakeholders and value streams. Leading with insight and develop an understanding of customer workflows and customer value. Recording client engagement and communication on a CRM. Collaborating with all business functions locally and globally to support our More ❯

to innovate and develop solutions that cater to the diverse requirements of Indian customers. The ideal candidate for this position has strong product management experience, is customer obsessed, data-driven, and able to operate with minimal supervision. They should have strong problem-solving skills, influence partner teams, and … Management: Define a high-quality product roadmap based on business strategy and voice of customer. Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap. Create buy-in for the product roadmap with internal and external stakeholders. Requirements Definition … priorities, while also generating a 3-year strategic vision. Business Reviews: Prepare and present business reviews to senior management. BASIC QUALIFICATIONS Bachelor's degree Experience owning/driving roadmap strategy and definition Experience with feature delivery and tradeoffs of a product Experience contributing to engineering discussions around More ❯

trunking, call routing, network connectivity, and Wi-Fi signal interference. Handle escalated support queries from 1st line support, providing expert-level solutions and ensuring customer satisfaction. Support customers with the installation, configuration, and troubleshooting of routers, modems, and network infrastructure for both residential and business telecom services. Assist with … to investigate and resolve complex technical issues, including working on network infrastructure upgrades and system integrations. Provide proactive recommendations to improve network performance and customer experience, such as optimising Wi-Fi coverage or resolving latency issues. Required Skills & Experience: Proven experience in 2nd line telecoms support … Wi-Fi signal troubleshooting, IP phone systems, and mobile data services. Familiarity with network protocols such as TCP/IP, DNS, and DHCP, and experience with network performance tools. Knowledge of SIP, VoIP call quality management, and experience with call routing systems. Excellent communication skills, capable of explaining More ❯

Role type: People Manager Profession: Technical Support Employment type: Full-Time Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services … CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered … prevent future problems from occurring and achieving more from their Microsoft investment. In SCIM Security and Compliance, we actively work to secure every digital experience of our customers through industry-leading customer support. This is for an M2 job leading our support teams in EMEA delivering support for More ❯

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of the next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description At Publicis Sapient, we help our clients … identify and prioritize business requirements and propose technical solutions. Deliver high-quality, sustainable changes across various asset classes and their lifecycles. Qualifications Your Skills & Experience Experience with customization and support of OpenLink Endur products (including cMotion, pMotion, or gMotion) or similar solutions. Technical expertise in areas like AVS More ❯

Customer Technical Architects, London, UK About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards … by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to … help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. Sr. Customer Technical Architects are expert customer-centric technical thought leaders and trusted advisors within the organization. Sr. CTAs handle complexities from both a business and technical perspective for large/ More ❯

empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Upmarket Customer Success Manager, you will play a pivotal role in guiding … some of our largest customers through their security and compliance journeys with Vanta's specialized solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and … compliance outcomes. Vanta's success over the last year was exponential, and we are now working to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Upmarket Customer Success Manager, you will be the voice of Vanta, responsible for More ❯

Sr. Customer Technical Architect (German Speaking) Customer Technical Architects, London, UK About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better every day. These values serve as the foundation of our … located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank. What You'll Do: Sr. Customer Technical Architect's are expert customer-centric technical thought leaders and trusted advisors within the organization. Sr. CTA's handle complexities from both … a business and technical perspective for large/enterprise global accounts. Additionally, they ensure the effectiveness and success of the wider Customer Experience and Sales functions by removing technical barriers to success and enabling our customers, organization-wide, to use the full suite of LogicMonitor products and features More ❯

Product Owners with Salesforce capabilities and evaluate the pros and cons of specific implementation options. Configure and develop Salesforce functionality aimed at enhancing the Customer Experience for our Operations teams. Beyond 90 days: Continue to enhance the functionality and capabilities of the platform for our Service, Support, and … Operations groups. Contribute your expertise to evolve the development team's operating mode. Provide guidance on Salesforce capabilities to the business community. Essential Skills & Experience: Bachelor's degree required - Computer Science, MIS or equivalent. Experience with Salesforce clouds with focus on Service and Experience Clouds. Demonstrated experience and knowledge of relational databases, data modeling, unit testing, and ETL tools. Experience with Agile development methodologies such as SCRUM and Kanban. Experience with web services (REST & SOAP, JSON, LWC, XML, APEX, VisualForce, and SOQL, etc.) a plus. Desirable Skills & Experience: Track record years of experience More ❯

creating and operating a worldwide collection of products and services, by enabling seamless business payments throughout Amazon. Our mission is to create the most customer-centric payment products, payment experience and procurement services for business clients that empower any business to engage with Amazon from anywhere and in … by building payment experiences and financial services that are trusted, valued and easy to use from anywhere in any way. We are seeking a customer-obsessed, results-oriented manager to lead the Payment Success team for Pay by Invoice experience, our flagship 1P product. You will be leading … Lead the vision, strategy, and execution for payments success • Manage a team of payment success managers to continually drive improvements and enable a better CX • Develop your team of payment success managers, effectively developing their careers, fostering a culture of inclusion, collaboration, and customer obsession • Collaborate closely with cross More ❯

resolve tickets efficiently, ensuring customers receive timely and accurate solutions. Your work will directly contribute to maintaining high levels of user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. This is a first line role, with the emphasis on ticket management/customer experience. As a … updates and follow-ups. Incident & Request Handling: Log, track, and resolve incidents. Troubleshoot common issues; escalate when needed. Provide clear instructions for issue resolution. Customer Support Excellence: Deliver exceptional customer service. Handle queries professionally and timely. Update users on ticket status and resolution times. SLA Adherence: Focus on … with users, providing timely updates. What are we looking for? Associate's or bachelor's degree in computer science, Information Systems, or similar field. Experience in an IT support role with a focus on triaging tickets and resolving end-user issues. Proficiency in IT service management tools and ticketing More ❯

resolve tickets efficiently, ensuring customers receive timely and accurate solutions. Your work will directly contribute to maintaining high levels of user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. This is a first line role, with the emphasis on ticket management/customer experience. As a … updates and follow-ups. Incident & Request Handling: Log, track, and resolve incidents. Troubleshoot common issues; escalate when needed. Provide clear instructions for issue resolution. Customer Support Excellence: Deliver exceptional customer service. Handle queries professionally and timely. Update users on ticket status and resolution times. SLA Adherence: Focus on … with users, providing timely updates. What are we looking for? Associate's or bachelor's degree in computer science, Information Systems, or similar field. Experience in an IT support role with a focus on triaging tickets and resolving end-user issues. Proficiency in IT service management tools and ticketing More ❯

Product Support Representative to join the EMEA Treasury Client Services team. We are a client facing financial application support team that delivers an excellent customer experience for our blue-chip corporate and banking treasury clients. What you will be doing As a Product Support Specialist this role will … be responsible for: All aspects of client satisfaction and happiness related to their customer experience with Support. Resolving complex issues requiring in-depth knowledge and skills. Support our treasury software solutions and ensure the quality and utilization of FIS financial & treasury products satisfy client needs. Recreate client issues … experienced consultants, transferring specialist knowledge to other members of the Client Services team. Schedule and conduct service review calls with our clients. Position Requirements: Experience in a treasury client services or consulting role. Proven understanding of the Corporate and Banking Treasury space. Two years treasury/financial markets knowledge More ❯

we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices … ll drive growth, improve funnel conversion and engagement, lower cost of acquisition, and maintain the best quality on all aspects of the product and customer journey. You'll also ensure we deliver the highest quality product features, support, and service levels. We need a Leader with a capital 'L … you'll be doing Setting the vision for new products, understanding how it connects to Revolut's goals Building credit product with world-class customer experiences and understanding the full credit lifecycle of a customer Defining, prioritising, and communicating short, mid, and long-term goals of the product More ❯

success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … lead the way together. Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and … data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities. Enterprise Data Sharing Solutions (EDSS) is part of the Enterprise Data Governance, Digital & Data Platforms (EDGP) organization, which sits within Enterprise Digital and Data Solutions (EDDS). EDSS improves Amex data privacy & data More ❯

roll up your sleeves to get things done, PitchBook is the place for you. About the Role: As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing … their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. If this sounds like you, join us! PitchBook's Customer Support Specialist Tier 1 provides direct customer support via … phone, email, and chat to existing PitchBook clients. You will work with the support team to troubleshoot customer issues and ensure the best possible customer experience. You work at the front lines, providing real-time assistance to clients in need. Customer experience pain points you identify More ❯

learn new skills and concepts rapidly and work independently is essential. Candidates need to have a strong sense of ownership, passion to provide great customer experience, and excellent troubleshooting skills even in high-pressure situations. About the team Diverse Experiences AWS values diverse experiences. Even if you do … workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS - 5+ years of non-internship professional software development experience - 5+ years of programming with at least one software programming language experience - 5+ years of leading design or architecture (design patterns, reliability and … scaling) of new and existing systems experience - Experience as a mentor, tech lead or leading an engineering team PREFERRED QUALIFICATIONS - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer More ❯

D) and customers around the globe for end-to-end resolution of issues focusing on systemic issues and product stabilization/improvement. Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates. Conduct thorough and detailed troubleshooting to provide quality support to the client … activities as required. Have you got what it takes? Bachelor's degree in Computer Science/Software Engineering (or similar). 4+ years of experience working within application or software support and/or installation. 2+ years of experience working within public or private cloud environments. 2+ years … of experience working in a Windows based environment including both production and personal systems. 3+ years of experience working with NICE WFM products. 3+ years communicating in English in a technical field. Experience working with WFO related software (WFM, QM, etc.). Experience in Web Applications More ❯

About Our Client Our client is a well-established SAAS provider in the Manufacturing sector, with a global presence. Job Description As VP Customer Success: Develop and implement customer success strategies to increase customer satisfaction and onboarding. Lead, manage and expand the CS department. Collaborate with other … departments to ensure seamless customer experiences. Analyse customer data to improve customer experiences and satisfaction. Manage customer success activities and track their effectiveness. Advocate for the voice of the customer within the company. Drive customer success outcomes by increasing renewal rates and reducing churn. … Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. The Successful Applicant The successful VP Customer Success should have: A strong understanding of B2B SAAS and IT solutions in the Manufacturing sector. A background working in SME, fast growth technology businesses. Proven leadership More ❯

Partnership Manager (Financial Services) Location: Leeds, UK Contract : Permanent, Full-Time Salary: In the region of £40,000 to £50,000 dependent on experience, plus commission Includes: Global travel to clients, events & meetings, cycle to work scheme, electric car scheme Company Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions. Founded in 2016, the company has rapidly grown to serve over 400 business partners across 75+ countries with a presence in 12 global offices. Protect Group offers a dynamic, AI-driven widget that integrates easily into … online booking and sales platforms, providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs. 'Protect People’ are individuals bursting with talent, ambition, drive and loyalty. You will care passionately about what you do and will More ❯

Senior Manager, Marketing Technology 📍 London, UK | 🏢 Global Luxury Brand | 🕰 Full-time | Hybrid Are you passionate about marketing technology and creating seamless, personalized customer journeys ? Excited to lead transformative tech projects in luxury retail? A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their Customer Insights and Experience team in London. This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe. 🔥 What You'll Do Lead the Clienteling platform strategy and … enhancements — helping frontline teams deliver more personalized customer experiences. Manage the end-to-end implementation of a new Content Management System , enabling richer, more dynamic content delivery. Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals. Oversee research, selection, deployment, and optimization of CRM More ❯

Senior Manager, Marketing Technology 📍 London, UK | 🏢 Global Luxury Brand | 🕰 Full-time | Hybrid Are you passionate about marketing technology and creating seamless, personalized customer journeys ? Excited to lead transformative tech projects in luxury retail? A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their Customer Insights and Experience team in London. This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe. 🔥 What You'll Do Lead the Clienteling platform strategy and … enhancements — helping frontline teams deliver more personalized customer experiences. Manage the end-to-end implementation of a new Content Management System , enabling richer, more dynamic content delivery. Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals. Oversee research, selection, deployment, and optimization of CRM More ❯

Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here . Ledger is first and foremost a customer-centric company . We build solutions for our customers and continually use their feedback to improve our products and keep growing. As part of … the Customer Support team, you will be the first point of contact between our customers and the Ledger team , providing quick and efficient technical support and ensuring customer satisfaction. The requests you will receive will be related to Ledger products and services , and will require patience and compassion … in their learning journey. Issues encountered will span our products and services, from transaction issues, connection troubleshooting, RMAs, and much more. Your mission Ensure customer satisfaction & reply to day-to-day customer requests Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow More ❯

clients. Build and update both HubSpot and external dashboards/reports using HubSpot data where required. Key Skills 2+ years of HubSpot 3+ years experience in a digital agency/consultancy or a consulting/specialist role working with internal or external clients throughout the whole process (consulting, solution … building, implementation and training). Solid knowledge and experience administering the HubSpot platform including custom objects; HubSpot APIs & integrations with other platforms (essential) Working with development teams to create bespoke solutions Experience onboarding and or managing complex HubSpot installations running HubSpot Enterprise CRM Suite Experience working with … Strong business acumen Ability to present your work and articulate succinctly. Adept at high-level client presentations A solid understanding of Inbound Marketing/Customer Experience Marketing Experience querying and updating CRM objects and schema using APIs Strong background in the management and manipulation of B2B marketing More ❯

Celon is seeking a dynamic and User focused IT Service Experience Lead to join our growing team on a 6-month fixed-term contract, with an immediate start and the potential to extend. Working as an extension of our clients teams, including some of the UKs largest organisations, this … is a key role focused on engaging IT Users, tracking and measuring their experience, delivering accurate, timely and informative management reports, and driving continuous improvement in IT service delivery. Ensuring Users receive relevant and meaningful support throughout the entire service lifecycle. The ideal candidate will bring a strong technical … and communicating insights clearly and effectively. Key Responsibilities: Lead Service Review: Chair regular internal Service Reviews with departments, as a forum to capture Service Experience and Value of IT, documenting and tracking minutes and actions Measure Experience: Design, analyse and maintain Colleague Experience Surveys to build data More ❯