576 to 600 of 1,383 Customer Experience Jobs in England

Working hours: 40 per week Would this role be remote based: 3 days Job Description Key job responsibilities • Relentlessly advocate for Shippers and strive to simplify and improve their experience • Be a SME for the SWA EU Onboarding processes and a key point of escalation for onboarding experience • Identify short and long-term improvements to our customer … new products and processes. • Scale services, tools, and processes that will enable the business’ growth in volume, complexity, and geographic dispersion while still maintaining a high bar for the customer experience. • Develop clear and thorough program/process launch announcements for impacted internal and external stakeholders, including program announcement, FAQs, and program resource guides. A day in the life … with Marketing, Business, Product & Tech to drive change. About the team Client Shipping is an industry leading shipping service provider (SSP) that offers better reliability and shipper/recipient experience at the right price point within every marketplace we operate. Over the last 25 years, client has built a world-class operations with Amazon Fulfillment Network (AFN). client More ❯

Working hours: 40 per week Would this role be remote based: 3 days Job Description Key job responsibilities • Relentlessly advocate for Shippers and strive to simplify and improve their experience • Be a SME for the SWA EU Onboarding processes and a key point of escalation for onboarding experience • Identify short and long-term improvements to our customer … new products and processes. • Scale services, tools, and processes that will enable the business’ growth in volume, complexity, and geographic dispersion while still maintaining a high bar for the customer experience. • Develop clear and thorough program/process launch announcements for impacted internal and external stakeholders, including program announcement, FAQs, and program resource guides. A day in the life … with Marketing, Business, Product & Tech to drive change. About the team Client Shipping is an industry leading shipping service provider (SSP) that offers better reliability and shipper/recipient experience at the right price point within every marketplace we operate. Over the last 25 years, client has built a world-class operations with Amazon Fulfillment Network (AFN). client More ❯

Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporationprovide Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world's leading technology companies, with instant … journey, everything is possible, and the opportunities are endless. Location Maidstone (Hybrid) About us Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporationprovide Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage … wider business. Support statutory audits, M&A activity, and the rollout of new systems (including ERP). Deliver to tight month-end deadlines (HP reporting by Day 2.5). Experience and Skills Required Fully qualified Accountant (ACCA/ACA) with at least 3 years' experience as a Finance Business Partner. Advanced Excel and PowerPoint skills (TM1 knowledge is More ❯

growth of our Direct-to-Consumer (DTC) business. You'll work closely with internal teams, external agencies and senior stakeholders to keep our website trading smoothly, ensure best practice customer experience, and deliver against commercial targets. Strong analytical skills, attention to detail, and confidence working with data and Excel are essential, alongside the ability to plan, organise and … product merchandising, pricing and content in line with the marketing calendar and brand priorities. Analyse product performance, website traffic and conversion data to identify opportunities. Proactively review site UX, customer journeys and navigation, suggesting improvements to drive sales and reduce friction. Support website integrations and functionality with ERP systems. Collaborate with Finance and Planning teams on sales forecasting and … Lead weekly trade reporting and contribute to trading meetings with clear insights and actions. Ensure website processes and trading best practices are consistently followed across teams. Highly organised, with experience managing complex eCommerce activity across teams. Strong commercial mindset with excellent analytical and Excel skills. Confident interpreting website data to spot trading patterns and recommend actions. Clear and collaborative More ❯

Management (m/f/d) based in Farnborough (UK) International Permanent Full-time rpc - The Retail Performance Company is the consulting company for the entire path to a customer-oriented transformation: from strategy, customer experience design and data analytics to people empowerment and performance management. We have made it our mission to support our clients with … holistic solutions from strategy to implementation from a single source. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers. rpc was founded in 2013 as a joint venture between the BMW Group and H&Z Unternehmensberatung AG and is represented in ten countries with over 400 employees. Your … digital sales platforms, processes, and sales tools. Development of new initiatives in conjunction with Sales & Finance departments to support business requirements. Provide dynamic project management & stakeholder alignment with relevant experience to support ongoing projects & developments. Ability to communicate clearly and escalate when relevant. Support on new sales model strategy design & planning from a short, medium, and long-term perspective More ❯

Customer Success Manager London - office based About Our Client Our client is a technology company with two unique solutions: Guardian, which provides IT estate visibility and auditing for compliance and governance , and Alchemy, which separates applications from infrastructure to enable innovation and accelerate cloud migrations. They work in a collaborative environment with a focus on continuous improvement and customer … close partnerships include AWS, Microsoft, and Google, and their clients range from large financial organizations to public sector departments. About the Role We are seeking a proactive and empathetic Customer Success Manager to join our client team in a key strategic position. This is a full-time, office based role with the office in London. As the trusted advisor … and advocate for their customers, you will work cross-functionally with the Sales, Product, Professional Services, and Support teams to deliver a seamless and impactful customer experience. Key Responsibilities Guide new customers through the onboarding process, ensuring a smooth and successful implementation. Build strong, long-term relationships with customers, understanding their goals, and aligning our solutions to meet their More ❯

Customer Success Manager London - office based About Our Client Our client is a technology company with two unique solutions: Guardian, which provides IT estate visibility and auditing for compliance and governance , and Alchemy, which separates applications from infrastructure to enable innovation and accelerate cloud migrations. They work in a collaborative environment with a focus on continuous improvement and customer … close partnerships include AWS, Microsoft, and Google, and their clients range from large financial organizations to public sector departments. About the Role We are seeking a proactive and empathetic Customer Success Manager to join our client team in a key strategic position. This is a full-time, office based role with the office in London. As the trusted advisor … and advocate for their customers, you will work cross-functionally with the Sales, Product, Professional Services, and Support teams to deliver a seamless and impactful customer experience. Key Responsibilities Guide new customers through the onboarding process, ensuring a smooth and successful implementation. Build strong, long-term relationships with customers, understanding their goals, and aligning our solutions to meet their More ❯

making it easier for customers to find exactly what they're looking for and get things done. We are working backwards from a vision of conversational, contextual, and interactive experience that helps customers find answers to product questions, perform product comparisons, receive product suggestions, and more in a store that sells everything. Introducing Rufus: Rufus is Amazon's expert … shopping assistant trained on Amazon's product catalog and information from across the web to answer customer questions on shopping needs, products, and comparisons, make recommendations based on this context, and facilitate product discovery in the same Amazon shopping experience customers use regularly. Read more about Rufus on the About Amazon blog: We're looking for the best … vision to our customers right away. More specifically, in this role as an Software Development Manager (SDM), you will lead a team that is building new software systems and customer experiences, that will help greatly expand Rufus's availability to new cohorts of customers. This team is considered strategic and has visibility with leadership at the highest levels. The More ❯

Lead Service Designer – Maternity leave cover Location: Hybrid (they have an office in most major cities in UK) Maternity leave cover - fixed term Improve internal customer experience for a blue … chip org About the Role We’re hiring a Lead Service Designer to execute meaningful, complex transformation projects in a large, global professional services organisation. Sitting within a dynamic CX team, this role will have you working on initiatives that span business service transformation, digital culture enablement, internal platform redesigns and more. You'll work across a wide range of … strategic initiatives, from shaping CX roadmaps to running discovery sprints, from end-to-end service reviews to digital literacy programs. You’ll be hands-on, leading user research, prototyping, and facilitating impactful workshops, while also influencing at a senior level. You'll help embed design deeply into the way the business thinks, plans, and delivers. It’s a rare opportunity More ❯

system and propel us to a future where renewable energy is sustainable, affordable and accessible for all. What will I be doing? As the Interim Head of Product for Customer Care , you will lead the strategy and execution of the Agent Experience and Customer Contact as a Service (CCaaS), and Customer Self-Service Experience. These products … are mission-critical to our vision and objective to enable global energy retailers to provide exceptional, AI-driven, and cost-efficient customer service. Your responsibilities will include: Owning and refining the global strategy and roadmap for Customer Care products Driving delivery of in-flight development milestones and evolving the product strategy as we learn from customer adoption … leader who can hit the ground running in a dynamic, fast-paced environment. (Must have) Experienced in managing and scaling multiple product teams, with a minimum of two years experience as a Head of Product mentoring and coaching a team of Product Manager Skilled in defining and delivering product strategy, roadmaps, and outcomes Experienced in managing and scaling multiple More ❯

for Program Managers. Amazon conducts business with "the richest product selection on the planet" and "being the company that values customers the most on the planet." as mission. The customer experience provided by Amazon has the three pillars of product lineup, low price, and convenience, and we are expanding our business by realizing these customer experiences through … with the Equal Employment Opportunity Act. We provide equal recruitment and selection opportunities without discrimination based on race, national origin, sexual orientation, disability, age, or other attributes. BASIC QUALIFICATIONS Experience in project management reporting results to senior leadership Bachelor's degree or higher Business Level Japanese and English proficiency MS Excel advance level (data visualization using functions, Pivot Table … Power Query, VBA experience) PREFERRED QUALIFICATIONS Stakeholder management experience involving multiple and senior leadership levels Be positive about contributing to an inclusive culture and working in a diverse group. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and More ❯

ABOUT APPLY DIGITAL Apply Digital is a global experience transformation partner. We drive AI-powered change and measurable impact across complex, multi-brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy, design to engineering and beyond, we enable our clients to modernize their organizations and maximize value for their business and customers. Our … marquee brands like A+E Networks, Afterpay, and Stanley Black & Decker. The Role: We are looking to bring on a full-time Solutions Architect with a particular strength in integrating Customer Data Platforms and marketing automation tools. The ideal candidate is someone who is wholly invested in a full-time career in MarTech, AdTech, and product, and wants to grow … meetings with clients, with the ability to speak confidently about their deliverables, ideas, and best practices. Marketing analytics and reporting support as needed. Understanding user journeys, marketing automation, and customer data. Understand multi/omnichannel transactional and marketing messaging. A good understanding of user states, events, and user journey mapping. Examples of projects this role would lead include: Multi More ❯

website performance optimisation for Arsenal.Direct, our official online store. This role will play a critical part in driving data-informed decisions across the e-commerce team, helping to shape customer experience, marketing performance, and commercial effectiveness. The ideal candidate will be detail-oriented, commercially aware, and confident communicating insights to stakeholders at all levels. Who we are We … campaign results Deliver insightful commentary - you'll provideinsightful commentary to accompany reporting, with clear identification of over/underperformance and actionable recommendations Site analysis - you willanalyse on-site behaviour, customer funnels, and content performance to surface opportunities for improvement andconduct deep dives into specific journeys or segments to propose growth initiatives Present your findings - you will attend regular trading … team - you'll work closely withwith marketing, CRM, and content teams to assess the performance of cross-channel campaigns and site initiatives What we are looking for Digital analytics experience - you will have experience and expertise in a Digital or Ecommerce analytics role either at an agency or in-house Proficiency with key systems and tools - you're More ❯

software house and be guided by some of the brightest minds in this field. On a daily basis, you will be working as a Pre-Sales advisor, supporting in Customer Success, while working closely with R&D and Engineering Location: You can choose to be based from Central London or Cambridge 3 days in office/2 days remote … a STEM, Humanities or Law related discipline At least AAB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Outstanding customer-facing skills with a sales spark A motivated self-starter with a problem-solving attitude Strong aptitude for picking up technologies Ability to work with autonomy and as part … Pre-Sales Engineer/Product Associate You will be the main point of contact and liaise with clients, and internal teams through the pre-sales stage Understand early-stage customer requirements and support in building a customised solution in meeting their needs Support the Account Executives & Customer Success Managers Liaise closely with R&D and Engineering teams What More ❯

such as apparel, footwear, beauty or wider FMCG. You will get to deliver on the vision and roadmap for digital products at Gymshark - taking responsibility for evolving our digital customer experience across our ecommerce website and app, and our training app. The hybrid working pattern features a minimum three days a week at our global HQ in Solihull … ability to turn the vision into delivery of our digital roadmap will be critical to the next phase of our online growth. The role involves overseeing and improving digital customer journeys, feature prioritisation, product ownership, CRO and ecommerce. Through a deep understanding of customer needs and wants and a focus on value realisation, the digital roadmap will be … cross-functional teams are focused on unlocking the most impactful features at speed. And our ecommerce team have the tools and capability they need to create the most compelling customer journey's to drive commercial results. Key Responsibilities: Take the strategic direction and execute plans with excellence, to maximise consumer value exchange across our digital platforms. Ensure the overall More ❯

deep knowledge of core banking across systems Savings and Lending translating them into actionable product requirements Develop and articulate a comprehensive strategy that aligns with business goals, maximising efficiency, customer experience and remaining compliant to industry standards Lead the feature team to develop and execute the company's desired product technology outcomes Collaborate with cross-functional teams, including … technology, design, customer service and 2nd Line of Defence to ensure successful delivery of products and features With a number of exciting opportunities in this role, you will be part of the transformation project which will create a new operating platform for the business. As the company and team grows, so should you! What's in it for you … Base salary of £70,000 - £90,000 dependant upon experience Enhanced family-focused benefits Annual bonus opportunity up to 25% 30 days annual leave + bank holidays Please use this link to see the fantastic benefits available at OSB: OSB Careers About us At OSB Group, we understand how much our people bring to our organisation, which is why More ❯

and brand strategy Manage marketplace pricing, promotions, and product ranges to maximise sales while maintaining brand integrity Own marketplace forecasting, trading performance, and profit analysis Monitor key metrics, analyse customer behaviour, and deliver weekly performance reports with actionable insights to senior leadership Ensure all product listings are accurate, optimised, and compliant with platform requirements Collaborate with internal teams (inventory … operations, customer service) to deliver seamless customer experience and high service levels Manage operational processes including A+ content, chargebacks, brand registry, and performance scorecards Manage and develop the Marketplace Executive, setting clear objectives and supporting professional growth Build a results-driven culture focused on accountability, continuous improvement, and commercial excellence Oversee the creation and optimisation of product … marketplace platforms Stay informed of changing marketplace policies and category guidelines Proactively resolve account issues or suspensions in collaboration with platform support teams Key Requirements: Minimum of 3 years' experience in a marketplace or eCommerce trading role, with practical knowledge of platforms such as AmazonandeBay Proven commercial acumen with a strong analytical approach, consistently delivering profitable revenue growth Proficient More ❯

engages users and driver community the opportunity to engage in their performance and to win weekly cash prizes and rewards for achieving Elite Driver standard. They have an excellent customer base and have secured 300+ of the UKs largest fleet customers including Tesco, Asda, Southwest Water, Iceland and Virgin Media. A Key Account Managers is responsible for maintaining long … further opportunities. Acting as the lead point of contact for your assigned customers, you will be expected to answer queries and become a trusted advisor to further improve the customer experience. Key Duties and Responsibilities Implement, manage and develop positive working relationships with multiple customer accounts including international fleets Facilitate regular communication both remotely (Teams & mobile) and face … diligence, ensuring that we manage expectations in doing what we say we will do, when we say we will do it Consistently evaluate the value being brought to the customer look at what other opportunities there are to demonstrate more value whether financial, operational or safety related Understand the data related to your customers and help to surface insight More ❯

part of our journey. ABOUT YOU You will be a dedicated and passionate manager who can lead engineers across multiple locations and specialisms. You will be equally obsessed with customer experience and engineering standards, understanding that they are intrinsically linked. You will have a thorough understanding of Data Science and Software Engineering as applied to the advertising technology … high standards You will lead a self-organising, results-oriented agile team REQUIREMENTS: What you need to be successful: Have advanced knowledge of the wider Advertising Technology Industry Have experience managing remote teams A passion for continuously improving the team's performance A mature technology leader, with understanding of all layers of a technology stack Familiarity with front end … frameworks and tools (e.g. React, Node) Have experience with Machine Learning/Data Science Have previous experience with git, CI and CD tools (e.g. GitLab, TeamCity) Have knowledge of docker, kubernetes, and AWS services Passionate about writing good code YOU WILL ENJOY Regular shut down days, including the festive period UK Private Healthcare Plan with AXA Access to More ❯

Account Manager, Commercial (German Speaking) London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. … Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven … quarter You'll partner with a CSM and SE to ensure the long term success of your book Fluent in English and German (spoken and written) 2-3 years experience in a B2B closing role 2+ years of SaaS experience Ability to discover pain and articulate potential solutions Ability to accurately qualify opportunities Ability to do light demos More ❯

thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops. END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our … stores in Newcastle, Glasgow, Manchester, London and Milan. At END., we're rethinking retail. 2025 is a pivotal year for us, with major initiatives underway to elevate our omnichannel customer experience. We're looking for a proactive, commercially minded Product Manager who understands modern retail and can help us connect with customers, maximise business value, and deliver seamless digital … journeys. Join us to shape the future of fashion retail. What you'll be doing: Key responsibilities Own product discovery across web and mobile app, identifying opportunities that drive customer and business value. Collaborate with the Head of Digital Experience to shape and deliver the product roadmap. Understand and communicate customer needs and business goals across teams. More ❯

Contract Senior Project Manager – Change & Transformation Location: London Engagement Type: Contract (Inside IR35) or Fixed-Term Rate and Duration: 6 Months – Rate depending on experience Overview We’re supporting a global Fintech business as they deliver a major business transformation programme. They’re looking to bring in an experienced Senior Project Manager to lead high-impact change initiatives focused … on improving operations, customer experience, technology, and internal capabilities. This role will lead projects across teams and functions, supporting process change and system improvements. Role & Responsibilities Lead the end-to-end delivery of cross-functional change projects aligned to the wider business transformation strategy Own project planning, scope, timelines, and benefits tracking across multiple workstreams Deliver initiatives focused … and internal delivery teams to ensure alignment between business needs and tech solutions Contribute to ongoing improvements in project delivery frameworks, tooling, and collaboration across the transformation portfolio Skills & Experience Strong track record of delivering business change and transformation projects, ideally in tech-enabled environment Experience leading change across operational, commercial, or customer-facing teams with tech More ❯

scaling the end-to-end implementation of this market-leading solution. Finova Apprivo 2 is a powerful, configurable digital banking engine designed to support lending, deposits, onboarding, and full customer lifecycle management—ideal for institutions aiming to modernise their core operations. This is a strategic opportunity to take full ownership of one of the most important technology initiatives within … of your role will be building and mentoring high-performing engineering teams, fostering a culture of agility, accountability, and innovation. This role requires someone with deep technical and leadership experience in financial services, particularly with complex software delivery. A solid understanding of Finova/Apprivo 2 or similar core banking platforms is essential, along with expertise in financial product … and mentor multidisciplinary engineering teams across software, QA, platform, and data engineering. Promote best practices in software development, security, and risk governance. Candidate Profile 8+ years of engineering leadership experience, ideally in financial services or banking environments. Proven track record of successfully delivering large Finova/Apprivo 2 implementations or similar platforms. Deep understanding of cloud-native architecture, CI More ❯

digital marketing colleagues. Educate and train colleagues on data analytics best practices. Provide data-driven insights to the content creation process. Utilise strong analytical skills to evaluate the overall customer experience across multiple channels and touchpoints. Ensure accurate setup and management of paid social campaigns across platforms. Responsible for regular performance-based optimisation. The Candidate: Proven experience in digital marketing, specifically website and marketing analytics tools including Google Analytics. Demonstrable experience managing SEO/SEM strategies, email, social media, and/or advertising campaigns. Experience working within or an understanding of the legal industry (Preferred). Please note : Due to the specific sectors we work in, only candidates with valid work experience in More ❯

Job ID: Amazon EU SARL (UK Branch) - D67 Amazon Transportation Services (ATS) is a rapidly growing, global operation unit, which significantly impacts the customer experience. Within ATS, Amazon Freight Partner is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive and customized learning, ability to hire from their local communities, and … the way we operate. We are actively seeking a data and technology driven innovator, problem solver, comfortable solving ambiguous problems and focused on delighting our customers. You must have experience and be comfortable working with teams across all levels of the organization on a global scale. Key job responsibilities As Sr. Product Manager you will: •Design, implement and monitor … people are our priority, and we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a More ❯