Customer Experience Jobs in England

76 to 100 of 1,939 Customer Experience Jobs in England

Senior Service Transformation Manager - FTC

Gateshead, Tyne And Wear, United Kingdom
Hybrid / WFH Options
Digital Catapult Group
in large scale programmes. Strong strategic thinking, strategic leadership and influencing skills. Demonstrated leadership in service design and transformation, including mentoring colleagues and contributing to best practice initiatives. Proven experience applying innovation methodologies such as Design Thinking, Lean Startup, and Agile to solve complex service challenges and deliver user-centred solutions. Proven experience in leading multidisciplinary projects in … multi-stakeholder environments along with experience of delivering innovative design-led solutions with measurable impact. Strong track record in stakeholder management, systems design, innovation management, customer experience and business process improvement. Exceptional problem-solving skills, able to thrive in ambiguous situations and drive results in dynamic environments. Excellent collaboration, interpersonal and communication skills, with the ability to … an organisation which is representative and reflective of UK society. We welcome applications from neurodivergent candidates, candidates from minority and underrepresented groups and from candidates with more or less experience, provided the requisite skills can be demonstrated. As members of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Data & AI Strategy Manager

City of London, London, United Kingdom
Accenture
to helping organisations navigate the complex landscape of Data & AI. Our mission is to empower businesses across various industries with strategic insights that unlock new opportunities, deliver imaginative new customer experiences, drive revenue growth and enhance operational effectiveness. If you’re ready to embark on an exciting journey that blends strategy with real-world impact, we want you on … Be a Team Player: Work collaboratively with colleagues across various functions, sharing knowledge and insights to drive collective success and foster a culture of innovation. Qualifications and Skills Leadership Experience: Proven experience in delivering complex Data & AI strategic projects in high pressured client environments, managing teams, demonstrating the ability to mentor and develop talent within the Data & AI … community. Strategic Project Involvement: Experience in supporting or leading strategic initiatives that drive successful outcomes, particularly in the context of Data & AI. Shaping Statements of Work: Lead the development of statements of work, with demonstratable commercial acumen for deal shaping, ensuring alignment with client needs and organizational objectives. Industry and Business Acumen: A solid understanding of global economic, technological More ❯
Posted:

Data & AI Strategy Manager

London Area, United Kingdom
Accenture
to helping organisations navigate the complex landscape of Data & AI. Our mission is to empower businesses across various industries with strategic insights that unlock new opportunities, deliver imaginative new customer experiences, drive revenue growth and enhance operational effectiveness. If you’re ready to embark on an exciting journey that blends strategy with real-world impact, we want you on … Be a Team Player: Work collaboratively with colleagues across various functions, sharing knowledge and insights to drive collective success and foster a culture of innovation. Qualifications and Skills Leadership Experience: Proven experience in delivering complex Data & AI strategic projects in high pressured client environments, managing teams, demonstrating the ability to mentor and develop talent within the Data & AI … community. Strategic Project Involvement: Experience in supporting or leading strategic initiatives that drive successful outcomes, particularly in the context of Data & AI. Shaping Statements of Work: Lead the development of statements of work, with demonstratable commercial acumen for deal shaping, ensuring alignment with client needs and organizational objectives. Industry and Business Acumen: A solid understanding of global economic, technological More ❯
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Data & AI Associate Director

London, United Kingdom
WeAreTechWomen
to helping organisations navigate the complex landscape of Data & AI. Our mission is to empower businesses across various industries with strategic insights that unlock new opportunities, deliver imaginative new customer experiences, drive revenue growth and enhance operational effectiveness. If you're ready to embark on an exciting journey that blends strategy with real-world impact, we want you on … a Team Player: Work collaboratively with colleagues across various functions, sharing knowledge and insights to drive collective success and foster a culture of innovation. Qualifications and Skills Senior Leadership Experience: Proven experience in delivering complex Data & AI strategic projects in high pressured client environments, managing teams, demonstrating the ability to mentor and develop high performing talent within the … Data & AI community. Strategic Project Involvement: Experience in supporting or leading strategic initiatives that drive successful outcomes, particularly in the context of Data & AI. Shaping Statements of Work: Expertise in shaping SOWs, showcasing strong commercial acumen and alignment with both client and business objectives. Industry and Business Acumen: A strong grasp of global economic, technological, and social trends, enabling More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Data & AI Strategy Manager

London, United Kingdom
WeAreTechWomen
to helping organisations navigate the complex landscape of Data & AI. Our mission is to empower businesses across various industries with strategic insights that unlock new opportunities, deliver imaginative new customer experiences, drive revenue growth and enhance operational effectiveness. If you're ready to embark on an exciting journey that blends strategy with real-world impact, we want you on … Be a Team Player: Work collaboratively with colleagues across various functions, sharing knowledge and insights to drive collective success and foster a culture of innovation. Qualifications and Skills Leadership Experience: Proven experience in delivering complex Data & AI strategic projects in high pressured client environments, managing teams, demonstrating the ability to mentor and develop talent within the Data & AI … community. Strategic Project Involvement: Experience in supporting or leading strategic initiatives that drive successful outcomes, particularly in the context of Data & AI. Shaping Statements of Work: Lead the development of statements of work, with demonstratable commercial acumen for deal shaping, ensuring alignment with client needs and organizational objectives. Industry and Business Acumen: A solid understanding of global economic, technological More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Manager, Global Customer Experience EMEA & APAC Lead

London, United Kingdom
Digital Realty (UK) Limited
Your role The Senior Manager role is responsible for overseeing the CX program for the EMEA region, reporting to the Global CX Program Lead. The role is focused on ensuring a positive overall experience across all interactions a customer has with Digital Realty, including marketing, sales, site experience, products and services, support, and more. The scope of … and insights to senior management and stakeholders. Managing Continual Service Improvement (CSI) initiatives, a cross-functional framework that enables Global Process Owners, Regional Leaders, and site teams to understand CX feedback and contribute to the overall customer experience improvement initiatives. Facilitating regular CX Index internal reporting, including Ease of Doing Business (EoDB) scores, overall satisfaction (OSAT), and CSI … initiative progress. Managing the implementation of complex CX initiatives and programs across multiple local and global regions. Acting as an EMEA regional SME while supporting the overall goals and objectives of the global CX team. What youll need Excellent communication skills - Strong verbal and written interpersonal and communication skills, used to effectively interact with customers, collaborate with internal teams, and More ❯
Employment Type: Permanent
Posted:

Head of Data & Analytics

London, United Kingdom
Temenos Headquarters SA
broader analytics and reporting frameworks. SKILLS You should have Bachelor's or Master's degree in Data Science, Computer Science, Statistics, Business, or a related field. 8+ years of experience in data and analytics roles, with at least 3 years in a leadership position. Proven track record of building and scaling data teams and capabilities in a global context. … Deep understanding of data architecture, data warehousing, and modern analytics platforms (e.g., Snowflake, Power BI, Tableau, Databricks). Hands-on experience with Microsoft Data Factory, Azure Data Lake, and Microsoft Fabric. Strong knowledge of data governance, privacy regulations (e.g., GDPR), and data lifecycle management. Excellent communication and stakeholder management skills. Experience in change management and driving cultural transformation More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Partner Experience Business Analysis Manager

London, United Kingdom
8x8, Inc
Partner Experience Business Analysis Manager Business Systems London Full time 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience-combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at … every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to … unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth. We are More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Customer Lifecycle Program Manager, AU Marketing

London, United Kingdom
Amazon
Customer Lifecycle Program Manager, AU Marketing Job ID: Amazon Corporate Services Pty Ltd We're seeking an exceptional Marketing Program Manager to drive customer growth and retention initiatives across APAC (Australia and Singapore) through the implementation of advanced marketing automation tools, customer engagement platforms, and AI capabilities. This role sits at the intersection of marketing strategy, campaign … management, technology implementation, and customer experience, driving innovation in how we engage with customers across their journey with Amazon. We are looking for an entrepreneurial, innovative and analytical candidate, who must be able to work at both a strategic level and at the execution level. This candidate will have a strong understanding of all aspects of the customer … on large sets of data, and engaging with senior leaders worldwide. In this role, you'll work with channel, tech and lifecycle marketers to orchestrate marketing operations that accelerate customer acquisition, deepen engagement, and maximize lifetime value across the customer journey. Your strategic mindset and operational excellence will transform complex, cross-functional initiatives into streamlined, high-impact marketing More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Customer and Operations Analyst

ME19, Kings Hill, Kent, United Kingdom
Hybrid / WFH Options
PDR Solutions Ltd
into Optimisaton Points? Can you build and utilize Dashboards? Our client, a global leader in the charitable finance sector is undergoing an exciting transformation and is seeking an experienced Customer & Operations Analyst to play a key role in delivering new systems and solutions. This is a fantastic opportunity to join an industry leader and take responsibility for driving efficiency … in customer satisfaction. Key Responsibilities Operational Data Analysis: Collect, analyse, and interpret operational data to identify trends, inefficiencies, and areas for improvement. Customer Insights: Analyse customer feedback, complaints, and satisfaction surveys to identify common issues, areas for improvement, and key drivers of customer satisfaction. Process Optimization: Work with operations teams to identify opportunities for process improvements … streamline workflows, and increase efficiency. Reporting & Dashboards: Create regular reports and dashboards to track key performance indicators (KPIs), operational metrics, and customer satisfaction. Cross-functional Collaboration: Collaborate with different departments, including customer service, marketing and product teams, to align operational strategies with customer needs and business goals. Who you’ll be This role is for you if More ❯
Employment Type: Permanent
Salary: £34000 - £38000/annum Excellent benefits package
Posted:

Customer And Operations Analyst

Kings Hill, West Malling, Kent, England, United Kingdom
Hybrid / WFH Options
PDR Solutions
into Optimisaton Points? Can you build and utilize Dashboards? Our client, a global leader in the charitable finance sector is undergoing an exciting transformation and is seeking an experienced Customer & Operations Analyst to play a key role in delivering new systems and solutions. This is a fantastic opportunity to join an industry leader and take responsibility for driving efficiency … in customer satisfaction. Key Responsibilities Operational Data Analysis: Collect, analyse, and interpret operational data to identify trends, inefficiencies, and areas for improvement. Customer Insights: Analyse customer feedback, complaints, and satisfaction surveys to identify common issues, areas for improvement, and key drivers of customer satisfaction. Process Optimization: Work with operations teams to identify opportunities for process improvements … streamline workflows, and increase efficiency. Reporting & Dashboards: Create regular reports and dashboards to track key performance indicators (KPIs), operational metrics, and customer satisfaction. Cross-functional Collaboration: Collaborate with different departments, including customer service, marketing and product teams, to align operational strategies with customer needs and business goals. Who you’ll be This role is for you if More ❯
Employment Type: Full-Time
Salary: £34,000 - £38,000 per annum
Posted:

Customer Retention and Operations Manager

London, United Kingdom
Team Internet AG
Customer Retention and Operations Manager Department: Commercial Employment Type: Full Time Location: London, UK Description The Churn and Operations Manager is responsible for developing and executing strategies to minimize customer churn, increase user retention. The candidate will also be responsible for optimizing operational processes that help reduce churn and increase customer retention This role involves analyzing customer data to identify churn risks, implementing proactive retention strategies, and refining operational workflows to support customer satisfaction and retention. The ideal candidate will have a strong background in customer success, data analysis, and operations management, with a proven ability to drive process improvements and reduce churn. As a business we not only want to win new customers … and highlight key reasons why customers are considering or choosing to move away from us. They will be responsible for building and actioning a strategy to reduce the % of customer churn. We are a flexi-first business and value in-person collaboration and make an effort to get together when and where makes the most impact. Key outcomes of More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Voice of Customer Manager

London, United Kingdom
Hybrid / WFH Options
ConvaTec Inc
company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit Join us on our journey to ! As a Voice of Customer Manager , you will: Build consensus amongst all business units for the creation of harmonized reports. Develop ideas to improve survey response rates and test new approaches. Find the best … Forsta VoC tool, building complex surveys, translating, and launching across multiple markets. Liaise with local markets to select survey channels and target appropriate customers. Collaborate with IT to extract customer data from CRM for surveys. Develop live dashboards to monitor scores in real-time and implement alert systems for low scores. Perform insightful analysis, including building text analytics models. … collection and analysis. Manage relationships with VoC solution providers like Forsta, evaluating new features or suppliers. ABOUT YOU: Degree in Business, IT, Research or relevant field. Minimum 5 years experience in Customer Experience or VoC roles. Healthcare/Pharma or B2B experience preferred. Expert in VoC tools (Qualtrics, Forsta). Strong data analysis and report creation More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior People Experience Data & Operations Analyst

London, United Kingdom
GenTrack
it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences and secure profits. Together, we are renewing utilities. Our Values and Culture Colleagues at Gentrack are one big team, working together to drive efficiency in two of the … class leadership team working to fulfil Gentrack's global aspirations by having the most talented people, an inspiring culture, and a people centric business. The Opportunity As the People Experience Senior Data & Operations Analyst, you will be responsible for ensuring our people experience initiatives are measured effectively, run smoothly, and contribute to our Gentrack culture. You are empowered … to implement creative commercial data driven solutions, following industry best practice. You will work with the rest of the global People Experience function that has teams located in Gentrack's centres in UK, New Zealand, Australia, and India. This role will evolve as AI and broader data systems are evolving, you will directly assist the CPO on the global More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Client Manager

London, United Kingdom
Hybrid / WFH Options
Sabio Group
thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous … largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. … platforms (e.g. AWS, Azure, Google Cloud Platform). Collaboration and communication tools (e.g. Microsoft Teams, Zoom). Business Intelligence and presentation tools (e.g. Power BI, Tableau). Exposure to CX, AI, Automation, and Digital technologies preferred. Qualifications Bachelor's degree in Business, Technology, or related field preferred. Equivalent experience in B2B technology sales or account management will be considered. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Head of Digital Development and Operations

London, United Kingdom
FitFlop
performance, and platform evolution of our ecommerce systems. You'll lead the implementation of new digital infrastructure and build internal capabilities to ensure we deliver a best-in-class customer experience. You'll take ownership of the re-platforming project, acting as the senior contact for our systems integrator (SI) and ensuring we build a reliable, scalable, and commercially … This role isn't for a deeply technical architect or equally a hands-off project manager - we're looking for a technically fluent ecommerce generalist, ideally with hands-on experience of using and running ecommerce platforms, who understands how technical decisions affect customer journeys, commercial performance and operational efficiency. Crucially, this role also extends beyond delivery. You will … tools (e.g. ESPs, search, PIM, reviews) Technical fluency - able to challenge and guide development teams - but not a deep technologist Background working with or alongside trading, marketing, merchandising, or CX teams - or agency-side delivering ecommerce projects and on-going optimisations for clients Strong leadership and communication skills, able to align technical execution with commercial strategy Why Join Us? Lead More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

D365 CE Consultant

Winchester, England, United Kingdom
Shaw Daniels Solutions
D365 CE Consultant Location: Winchester/Remote Job Summary Our clients are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Consultant to join their team. The ideal candidate will have a strong background in configuring, customising, and implementing Dynamics 365 CE solutions, with a solid understanding of customer relationship management (CRM) processes and best practices. You … will work closely with stakeholders to translate business requirements into technical solutions that drive operational efficiency and enhance customer experience. Key Responsibilities Work with clients to gather and analyse business requirements and translate them into D365 CE solutions Configure and customise D365 CE applications including Sales, Customer Service, Field Service, and Marketing modules Develop and implement workflows, plugins … architects, and project managers to deliver high-quality solutions Stay up to date with Microsoft’s product roadmap and make recommendations on improvements and best practices Required Qualifications Proven experience implementing and supporting Microsoft Dynamics 365 CE/CRM solutions Strong knowledge of D365 CE modules: Sales, Customer Service, Marketing, Field Service Experience with Power Platform (Power More ❯
Posted:

Dynamics 365 Consultant

Winchester, Hampshire, South East, United Kingdom
Shaw Daniels Solutions
Job Summary Our clients are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Consultant to join their team. The ideal candidate will have a strong background in configuring, customising, and implementing Dynamics 365 CE solutions, with a solid understanding of customer relationship management (CRM) processes and best practices. You will work closely with stakeholders to translate … business requirements into technical solutions that drive operational efficiency and enhance customer experience. Key Responsibilities Work with clients to gather and analyse business requirements and translate them into D365 CE solutions Configure and customise D365 CE applications including Sales, Customer Service, Field Service, and Marketing modules Develop and implement workflows, plugins, Power Automate flows, and integrations with other … developers, architects, and project managers to deliver high-quality solutions Stay up to date with Microsofts product roadmap and make recommendations on improvements and best practices Required Qualifications Proven experience implementing and supporting Microsoft Dynamics 365 CE/CRM solutions Strong knowledge of D365 CE modules: Sales, Customer Service, Marketing, Field Service Experience with Power Platform (Power More ❯
Employment Type: Permanent
Posted:

Growth Manager

London, United Kingdom
Hybrid / WFH Options
The School of Life
the Digital Director, the Engagement and Retention Manager - Subscriptions, sits at the intersection of product and marketing, and is primarily responsible for driving subscriber activation and retention, creating personalised customer experiences that drive loyalty and long-term engagement. You are highly numerate, analytical and data-driven, and y ou will use your deep product, customer, and commercial knowledge … across our activation and retention funnels, and ensure our subscribers get maximum value from their subscription. You will take a data driven approach to develop a deep understanding of customer behaviour and needs, designing and executing growth initiatives via continuous experimentation and testing. Drive users, revenue and business growth through ideation and implementation of activation and retention strategies for … The School of Life Subscription Create a frictionless user experience for all stages of the user engagement lifecycle Drive growth and increase customer LTV via value proposition and price testing, landing page optimisations and push notifications across the awareness and activation stages of the funnel. Own and manage retention initiatives using push, in app and email automations for More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Consultant - MediaTech

London Area, United Kingdom
Entasis Partners
and data services sectors. You’ll work at the intersection of product architecture, cloud strategy, data platforms, and AI-enabled digital delivery, shaping the future of content, commerce, and customer intelligence. What You’ll Do Work with global media and information services clients to deliver end-to-end digital product strategies, cloud-native architectures, and transformation roadmaps. Design and … and delivery of next-gen cloud and data solutions, using platforms like Azure, AWS, Snowflake, and Databricks. Collaborate with multidisciplinary teams to deliver scalable solutions that power real-time customer experiences, intelligent decisioning, and monetisation models. Provide architectural leadership and technical coaching across client and consulting teams. Develop playbooks, standards, and architectural governance frameworks to drive consistency, resilience, and … innovation at scale. What We’re Looking For Strong experience in digital product architecture, software development, and technology strategy, ideally within content/media, analytics platforms, or information services. Knowledge of platforms and practices used in media and data-rich environments. Consulting experience preferred, especially where you've advised on product scaling, cost efficiency, or platform modernisation. Technical More ❯
Posted:

Senior Consultant - MediaTech

City of London, London, United Kingdom
Entasis Partners
and data services sectors. You’ll work at the intersection of product architecture, cloud strategy, data platforms, and AI-enabled digital delivery, shaping the future of content, commerce, and customer intelligence. What You’ll Do Work with global media and information services clients to deliver end-to-end digital product strategies, cloud-native architectures, and transformation roadmaps. Design and … and delivery of next-gen cloud and data solutions, using platforms like Azure, AWS, Snowflake, and Databricks. Collaborate with multidisciplinary teams to deliver scalable solutions that power real-time customer experiences, intelligent decisioning, and monetisation models. Provide architectural leadership and technical coaching across client and consulting teams. Develop playbooks, standards, and architectural governance frameworks to drive consistency, resilience, and … innovation at scale. What We’re Looking For Strong experience in digital product architecture, software development, and technology strategy, ideally within content/media, analytics platforms, or information services. Knowledge of platforms and practices used in media and data-rich environments. Consulting experience preferred, especially where you've advised on product scaling, cost efficiency, or platform modernisation. Technical More ❯
Posted:

Product Owner

City of London, London, United Kingdom
FIRSTAIDA
ultimately deliver better outcomes for businesses and individuals. Our focus lies in two key areas: AI for Insurance Technology (InsurTech) - driving automation, predictive analytics, claims management, fraud detection, and customer experience through AI-driven solutions. AI for Legal Technology (LegalTech) - transforming case management, document analysis, legal research, contract review, and compliance through cutting-edge AI capabilities. Responsibilities Product … You will define and communicate a clear product vision that aligns with the company’s objectives. This will involve conducting thorough market research and competitor analysis to identify trends, customer needs, and opportunities for innovation. Product Roadmap Ownership You will develop and maintain detailed product roadmaps, ensuring that features and enhancements are prioritised based on business value, customer … will remain informed about emerging AI technologies, regulatory developments, and industry trends to ensure the product remains competitive, relevant, and innovative. The Successful Candidate: ESSENTIAL Manager level with demonstrable experience of delivering software solutions Strong communication skills, stakeholder management and client facing experience Bachelor's degree or equivalent 5+ years of experience in Product Ownership or relevant More ❯
Posted:

Product Owner

London Area, United Kingdom
FIRSTAIDA
ultimately deliver better outcomes for businesses and individuals. Our focus lies in two key areas: AI for Insurance Technology (InsurTech) - driving automation, predictive analytics, claims management, fraud detection, and customer experience through AI-driven solutions. AI for Legal Technology (LegalTech) - transforming case management, document analysis, legal research, contract review, and compliance through cutting-edge AI capabilities. Responsibilities Product … You will define and communicate a clear product vision that aligns with the company’s objectives. This will involve conducting thorough market research and competitor analysis to identify trends, customer needs, and opportunities for innovation. Product Roadmap Ownership You will develop and maintain detailed product roadmaps, ensuring that features and enhancements are prioritised based on business value, customer … will remain informed about emerging AI technologies, regulatory developments, and industry trends to ensure the product remains competitive, relevant, and innovative. The Successful Candidate: ESSENTIAL Manager level with demonstrable experience of delivering software solutions Strong communication skills, stakeholder management and client facing experience Bachelor's degree or equivalent 5+ years of experience in Product Ownership or relevant More ❯
Posted:

Operations Manager, Artificial General Intelligence Data Services

Leeds, Yorkshire, United Kingdom
Amazon
of defects is a standard operating practice - Develop, implement, or change processes as necessary to allow ADS to scale at an accelerated pace, while managing cost and, without impacting customer experience - Implement bar-raising programs aimed at hiring and developing top talent and build career development road-map for site operations teams - Inspire front line teams to go … risk-taking and advocacy on behalf of product teams. - Create closed-loop feedback processes where data associates are encouraged to be active participants in identifying opportunities for improvements to customer experience, workplace conditions, and internal tools. - Work with finance & operations leadership team to develop, support manage the annual expense budget and build collaborative relationships with partner organizations. - Responsible … opportunities are availed of - Foster a work environment that respects and is responsive to the needs of a diverse staff - Achieve site-wide improvements in Operations, Quality, Productivity, Cost, Customer experience and People metrics. - Build partnerships with internal and external teams to collaborate and drive measurable improvements in areas that cause customer pain and data associate frustration. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Solutions Engineer (German-speaking)

London, United Kingdom
Hybrid / WFH Options
Miro Group
at Miro and exist for 5 years now. We play a critical role in bridging the gap between technical innovation and business needs, delivering tailored solutions that drive our customer success.We are Miro problem-solvers, create high impact and high-value solutions for anything Innovation and Collaboration and are looking forward to getting to know you! About the Role … You will serve as an important link between the Go-To-Market and the Product/Engineering parts of the company and will be a key partner to Sales, Customer Success, and Partnerships teams in shaping how our customers use the product and how our product evolves with the customers' needs. What you'll do Partner with Account Executives … to understand customer's current challenges, requirements, and business objectives for the Strategic Customer business segment (>10,000 employees) Present demos and create reusable assets (videos, talk tracks, best practices) to ensure efficiency and continuously improve customer experience Lead Proof Of Concepts where necessary to help customers validate technical requirements Answer customer questions about technical More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:
Customer Experience
England
10th Percentile
£24,000
25th Percentile
£25,938
Median
£40,000
75th Percentile
£66,250
90th Percentile
£90,000