76 to 100 of 1,206 Customer Experience Jobs in England

and programs strategy of Amazon's end-to-end Heavy & Bulky (H&B) logistics network in Japan. The ideal candidate will have a strong delivery record and senior leadership experience to drive the best customer experience in a fast, reliable and cost-efficient manner, every time. As a leader of a core function of AMXL JP, you … and a deep cross-functional background in logistics, supply chain and product management, including but not limited to a 1-3 year tech roadmap, supply chain enhancements, DEX and CX improvements, and timely project implementation. P&L management experience and strong financial acumen are a plus. The successful candidate will thrive in a constantly evolving business environment and work … You spend time with Stores (Retail, FBA and MFN) teams, SCM, Finance, Operations & Tech SME orgs with the PMs on your team to deliver long-term strategic projects impacting CX, DEX, cost to serve and speed for H&B items to be delivered across Japan in the fastest way at the lowest cost, ensuring product availability across Japan. You hire More ❯

Company Overview MyGraduationClip specialises in capturing and preserving graduation moments through innovative video and photography technology. Our mission is to create reliable, user-friendly products that enhance the graduation experience for students, families, and institutions. As a rapidly growing company with a small, agile team, we value curiosity, innovation, and a collaborative spirit. MyGraduationClip services a large number of … institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe. Role We are seeking a Customer Support Specialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are resolved quickly, accurately, and with a … via email and ticketing system. Resolve routine issues such as video/clip delivery problems, event info requests, and user payment questions. Escalate B2B or complex queries to the Customer Relationships Manager or Ops Lead. Customer Experience Deliver a warm, approachable, and supportive tone in all communication. Aim for "first-time resolution" — solving the problem fully in More ❯

Company Overview MyGraduationClip specialises in capturing and preserving graduation moments through innovative video and photography technology. Our mission is to create reliable, user-friendly products that enhance the graduation experience for students, families, and institutions. As a rapidly growing company with a small, agile team, we value curiosity, innovation, and a collaborative spirit. MyGraduationClip services a large number of … institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe. Role We are seeking a Customer Support Specialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are resolved quickly, accurately, and with a … via email and ticketing system. Resolve routine issues such as video/clip delivery problems, event info requests, and user payment questions. Escalate B2B or complex queries to the Customer Relationships Manager or Ops Lead. Customer Experience Deliver a warm, approachable, and supportive tone in all communication. Aim for "first-time resolution" — solving the problem fully in More ❯

Company Overview MyGraduationClip specialises in capturing and preserving graduation moments through innovative video and photography technology. Our mission is to create reliable, user-friendly products that enhance the graduation experience for students, families, and institutions. As a rapidly growing company with a small, agile team, we value curiosity, innovation, and a collaborative spirit. MyGraduationClip services a large number of … institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe. Role We are seeking a Customer Support Specialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are resolved quickly, accurately, and with a … via email and ticketing system. Resolve routine issues such as video/clip delivery problems, event info requests, and user payment questions. Escalate B2B or complex queries to the Customer Relationships Manager or Ops Lead. Customer Experience Deliver a warm, approachable, and supportive tone in all communication. Aim for "first-time resolution" — solving the problem fully in More ❯

Company Overview MyGraduationClip specialises in capturing and preserving graduation moments through innovative video and photography technology. Our mission is to create reliable, user-friendly products that enhance the graduation experience for students, families, and institutions. As a rapidly growing company with a small, agile team, we value curiosity, innovation, and a collaborative spirit. MyGraduationClip services a large number of … institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe. Role We are seeking a Customer Support Specialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are resolved quickly, accurately, and with a … via email and ticketing system. Resolve routine issues such as video/clip delivery problems, event info requests, and user payment questions. Escalate B2B or complex queries to the Customer Relationships Manager or Ops Lead. Customer Experience Deliver a warm, approachable, and supportive tone in all communication. Aim for "first-time resolution" — solving the problem fully in More ❯

Company Overview MyGraduationClip specialises in capturing and preserving graduation moments through innovative video and photography technology. Our mission is to create reliable, user-friendly products that enhance the graduation experience for students, families, and institutions. As a rapidly growing company with a small, agile team, we value curiosity, innovation, and a collaborative spirit. MyGraduationClip services a large number of … institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe. Role We are seeking a Customer Support Specialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are resolved quickly, accurately, and with a … via email and ticketing system. Resolve routine issues such as video/clip delivery problems, event info requests, and user payment questions. Escalate B2B or complex queries to the Customer Relationships Manager or Ops Lead. Customer Experience Deliver a warm, approachable, and supportive tone in all communication. Aim for "first-time resolution" — solving the problem fully in More ❯

and Premier Banking Location : London (Hybrid) Contract position Role Purpose The Conversational Banking, AI & Innovation team is globally accountable for our Chat and Messaging channels that deliver a fantastic customer experience through a combination of AI and human agent support. HSBC is on a mission to build the world's best banking app, and as part of this … we intend to build the world's best conversational experience through innovating and experimenting with Generative AI solutions. The role holder will be responsible for adopting the Future State AI bot solutions (chat and voice) and growing customer adoption of Conversational Banking channels, and increasing the level of automation through traditional and generative AI. To be successful the … have a passion to improve customer experiences and drive efficiency through Conversational solutions. The role requires to work collaboratively across a range of teams both within the Digital & CX team and outside (for example, but not limited to UK, HK, D&A, Contact Centres, Wealth Solutions and Customer Segments). Principal Accountabilities This role holder is accountable for More ❯

and Premier Banking Location : London (Hybrid) Contract position Role Purpose The Conversational Banking, AI & Innovation team is globally accountable for our Chat and Messaging channels that deliver a fantastic customer experience through a combination of AI and human agent support. HSBC is on a mission to build the world's best banking app, and as part of this … we intend to build the world's best conversational experience through innovating and experimenting with Generative AI solutions. The role holder will be responsible for adopting the Future State AI bot solutions (chat and voice) and growing customer adoption of Conversational Banking channels, and increasing the level of automation through traditional and generative AI. To be successful the … have a passion to improve customer experiences and drive efficiency through Conversational solutions. The role requires to work collaboratively across a range of teams both within the Digital & CX team and outside (for example, but not limited to UK, HK, D&A, Contact Centres, Wealth Solutions and Customer Segments). Principal Accountabilities This role holder is accountable for More ❯

Role: Customer Success Manager Location: Midlands Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and … and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our customers. … is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing and implementing improvements to service More ❯

Role: Customer Success Manager Location: Midlands Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and … and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our customers. … is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing and implementing improvements to service More ❯

Overview About this role We're looking for a Strategic customer success manager to lead AI powered transformation for our Fortune 50 customers in the CPG industry. This role is designed for an experienced professional with deep expertise in CPG who thrives on driving innovation within this ecosystem. The ideal candidate is passionate about integrating AI solutions into core … CPG workflows, identifying tangible business value, and building strong, strategic partnerships with customers. As our Strategic customer success manager, you'll be pivotal in refining our processes for onboarding, adoption, and retention within the CPG sector. With an NRR of %, and GRR is %, you'll be building on a world-class foundation to drive even greater success. You'll … be reporting to the Director of customer success and be working very closely with our other customer success managers in building a world class CS org. Responsibilities Lead strategic relationships with senior stakeholders across Fortune 50 CPG customers, acting as the main point of contact and trusted advisor Drive AI adoption within customer organizations by developing tailored More ❯

Account Exec/Customer Success Manager - Finance Aviation Sector Job Sector BI/SaaS/Research/IT Contract Type Permanent Location London (3 days a week) + Working from home Up to £40k basic (neg) + bens Job Reference MediaIQ-AviaFi1203 Do you have 18+ months customer success experience for a business intelligence platform? Do you … have experience of upselling and rebooking subscriptions clients? Want to work for a dynamic and growing business intel and events business? Like the idea of onboarding, training and retaining finance sector clients? If yes, please read on The Company The company delivers data-driven insights, analytics, advisory services and events for the aviation finance community. They bring together the … talent and experience of some of the industry's leading players to provide a fresh perspective on how to make money through the aviation cycle. They provide an excellent working culture, good benefits and on-going training and development. The Role of Account Exec/Customer Success Manager As a Account Exec/Customer Success Manager you More ❯

passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist , you’ll … strategies. Mentor colleagues and contribute to a culture of knowledge-sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling … Experience in AI-enabled customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to More ❯

passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist , you’ll … strategies. Mentor colleagues and contribute to a culture of knowledge-sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling … Experience in AI-enabled customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to More ❯

passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist , you’ll … strategies. Mentor colleagues and contribute to a culture of knowledge-sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling … Experience in AI-enabled customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to More ❯

passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist , you’ll … strategies. Mentor colleagues and contribute to a culture of knowledge-sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling … Experience in AI-enabled customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to More ❯

passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist , you’ll … strategies. Mentor colleagues and contribute to a culture of knowledge-sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling … Experience in AI-enabled customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to More ❯

Summary: Develop and manage value based relationships with a portfolio of Clio's highest value accounts while maintaining net positive retention Partner with our customers to deliver an exceptional customer experience and support predictable growth for our business by acting as a trusted business partner on use case, best practices and product functionality Understand firm needs, tech stack … and how our solutions not only fit in but enhance our customer's ecosystem for a better client experience Manage an effective feedback loop for customer needs through cross functional interactions with Product, Sales and Onboarding teams Establish a regular cadence of communication with customers and proactively engage via email, phone and Zoom meetings to maintain engagement … and adoption of Clio. Possibility of onsite travel in the future. Deliver regular Business Reviews to demonstrate value and ROI to customer base Manage and de escalate customer escalations and work with connective teams to resolve issues Develop Customer Success assets, working collaboratively with Product Development, Product Marketing, and Sales teams to establish and refine customer More ❯

They have experienced considerable growth, onboarded new clients and secured competitive bids - expanding its presence globally. They are now keen to appoint a Client Excellence Team Member, to ensure customer achieve value from their software through implementation, training and ongoing success management. As a Customer Excellence Representative, your primary responsibility will be to deliver solutions and provide comprehensive … training to users. You will work closely with sales teams, product developers, and other stakeholders to ensure a seamless and positive experience for customers. Key Responsibilities: Deliver solutions to customers, ensuring all requirements are met and expectations are exceeded. Deliver training sessions to customers, both onsite and remotely, to ensure they fully understand and can effectively use our products. … Conduct outreach to existing customers to ensure the software has been fully adopted and promote additional features and improvements. Troubleshoot customer problems or issues that arise during the use of our products or services, especially during the initial period. Educate customers about new features or updates to existing features. Assist customers in evaluating new solutions or technologies that may More ❯

commitment to social impact and helping customers make better financial decisions for their long-term wellbeing. About the Role As Complaints Handler, you’ll handle and resolve level one customer complaints across multiple products and channels, ensuring fair outcomes and compliance with all regulatory requirements. You’ll support the wider complaints and customer service team, liaise with the … improvements that reduce future complaints at source. This is an influential role where you’ll help turn dissatisfied customers into loyal advocates — protecting brand reputation and shaping an exceptional customer experience in a growing, customer-first FinTech. Key Responsibilities: ✅ Log, triage, and resolve level one complaints across all contact channels ✅ Handle calls from customers wishing to register … communications with the Financial Ombudsman Service ✅ Ensure regulatory timescales and internal SLAs are consistently met ✅ Proactively spot root causes and suggest improvements to reduce complaints About You: ✔ 2+ years’ experience in a complaints handling role within Financial Services — ideally covering credit card products ✔ Familiarity with the full complaints lifecycle, FCA regulations, FOS processes and Consumer Duty requirements ✔ Strong written More ❯

commitment to social impact and helping customers make better financial decisions for their long-term wellbeing. About the Role As Complaints Handler, you’ll handle and resolve level one customer complaints across multiple products and channels, ensuring fair outcomes and compliance with all regulatory requirements. You’ll support the wider complaints and customer service team, liaise with the … improvements that reduce future complaints at source. This is an influential role where you’ll help turn dissatisfied customers into loyal advocates — protecting brand reputation and shaping an exceptional customer experience in a growing, customer-first FinTech. Key Responsibilities: ✅ Log, triage, and resolve level one complaints across all contact channels ✅ Handle calls from customers wishing to register … communications with the Financial Ombudsman Service ✅ Ensure regulatory timescales and internal SLAs are consistently met ✅ Proactively spot root causes and suggest improvements to reduce complaints About You: ✔ 2+ years’ experience in a complaints handling role within Financial Services — ideally covering credit card products ✔ Familiarity with the full complaints lifecycle, FCA regulations, FOS processes and Consumer Duty requirements ✔ Strong written More ❯

commitment to social impact and helping customers make better financial decisions for their long-term wellbeing. About the Role As Complaints Handler, you’ll handle and resolve level one customer complaints across multiple products and channels, ensuring fair outcomes and compliance with all regulatory requirements. You’ll support the wider complaints and customer service team, liaise with the … improvements that reduce future complaints at source. This is an influential role where you’ll help turn dissatisfied customers into loyal advocates — protecting brand reputation and shaping an exceptional customer experience in a growing, customer-first FinTech. Key Responsibilities: ✅ Log, triage, and resolve level one complaints across all contact channels ✅ Handle calls from customers wishing to register … communications with the Financial Ombudsman Service ✅ Ensure regulatory timescales and internal SLAs are consistently met ✅ Proactively spot root causes and suggest improvements to reduce complaints About You: ✔ 2+ years’ experience in a complaints handling role within Financial Services — ideally covering credit card products ✔ Familiarity with the full complaints lifecycle, FCA regulations, FOS processes and Consumer Duty requirements ✔ Strong written More ❯

commitment to social impact and helping customers make better financial decisions for their long-term wellbeing. About the Role As Complaints Handler, you’ll handle and resolve level one customer complaints across multiple products and channels, ensuring fair outcomes and compliance with all regulatory requirements. You’ll support the wider complaints and customer service team, liaise with the … improvements that reduce future complaints at source. This is an influential role where you’ll help turn dissatisfied customers into loyal advocates — protecting brand reputation and shaping an exceptional customer experience in a growing, customer-first FinTech. Key Responsibilities: ✅ Log, triage, and resolve level one complaints across all contact channels ✅ Handle calls from customers wishing to register … communications with the Financial Ombudsman Service ✅ Ensure regulatory timescales and internal SLAs are consistently met ✅ Proactively spot root causes and suggest improvements to reduce complaints About You: ✔ 2+ years’ experience in a complaints handling role within Financial Services — ideally covering credit card products ✔ Familiarity with the full complaints lifecycle, FCA regulations, FOS processes and Consumer Duty requirements ✔ Strong written More ❯

commitment to social impact and helping customers make better financial decisions for their long-term wellbeing. About the Role As Complaints Handler, you’ll handle and resolve level one customer complaints across multiple products and channels, ensuring fair outcomes and compliance with all regulatory requirements. You’ll support the wider complaints and customer service team, liaise with the … improvements that reduce future complaints at source. This is an influential role where you’ll help turn dissatisfied customers into loyal advocates — protecting brand reputation and shaping an exceptional customer experience in a growing, customer-first FinTech. Key Responsibilities: ✅ Log, triage, and resolve level one complaints across all contact channels ✅ Handle calls from customers wishing to register … communications with the Financial Ombudsman Service ✅ Ensure regulatory timescales and internal SLAs are consistently met ✅ Proactively spot root causes and suggest improvements to reduce complaints About You: ✔ 2+ years’ experience in a complaints handling role within Financial Services — ideally covering credit card products ✔ Familiarity with the full complaints lifecycle, FCA regulations, FOS processes and Consumer Duty requirements ✔ Strong written More ❯

We are seeking a highly experienced genesis cloud architect with 15 years of experience to join our team. As a genesis cloud architect you will be responsible for designing an architecting Genesys Cloud Solutions based on business requirements and technical considerations. You will collaborate with stakeholders lead the implementation and configuration of Genesys Cloud solutions and oversee the integration … Troubleshoot and resolve complex technical issues related to Genesys Cloud deployments. Stay up to date with the latest Genesys Cloud features and capabilities and recommend innovative solutions to enhance customer experience and contact centre efficiency. Conduct performance assessments capacity planning and security reviews for Genesys Cloud environments. Desired skills Should have strong knowledge and hands on experience … solutions Experience in Genesys Cloud administration and application experience using Gensys Architect Composer Designer and Genesys Framework Components. Experience in Assessment Designing and implementation of Genesys CX or Migration to Genesys CX from other contact centre technologies or on-prem Genesys Handon experience with embedding Genesys dialer into SAAS Application like Salesforce, Zendesk, ServiceNow and custom More ❯