76 to 100 of 614 Customer Experience Jobs in England

startup mentality: high ownership, fast execution and minimal bureaucracy. Engineers work closely with product, marketing and leadership to ship features that directly impact customer experience and commercial performance. They’re now hiring a Senior Full Stack Engineer to help build the next generation of their consumer platform. Quick … business • Contributing to platform architecture and engineering standards • Experimenting with AI-powered tooling and product features What they’re looking for • Strong TypeScript experience across backend and frontend • Solid Node.js backend experience • Experience building customer-facing products • Comfortable operating in fast-moving startup or scale ...

data-driven CRM strategy for a variety of well-known consumer brands. You'll join a collaborative, fast-moving environment where insight, creativity, and customer experience come together to drive real commercial impact. The Company They are a specialist customer and data-focused agency with a long … built around delivering thoughtful, insight-led work for a diverse client base. The Role As Senior Data Strategist, you will help clients understand their customer data and turn insights into effective CRM strategies. Your work will span multiple sectors and customer programmes. You will: Develop data ...

programme that drives audience engagement, acquisition, and retention. This role is ideal for someone with a strong background in campaign management and hands-on experience with Adobe Campaign, who is excited by the opportunity to evolve into Adobe Journey Optimizer. With a solid foundation in Campaign Management, you will … play a key role in building, executing, and optimising CRM campaigns, ensuring best practice and an exceptional customer experience throughout. Working closely with our Publishing teams, this role offers a unique opportunity to directly influence audience growth and extend the reach of our content across multiple channels. ...

programme that drives audience engagement, acquisition, and retention. This role is ideal for someone with a strong background in campaign management and hands-on experience with Adobe Campaign, who is excited by the opportunity to evolve into Adobe Journey Optimizer. With a solid foundation in Campaign Management, you will … play a key role in building, executing, and optimising CRM campaigns, ensuring best practice and an exceptional customer experience throughout. Working closely with our Publishing teams, this role offers a unique opportunity to directly influence audience growth and extend the reach of our content across multiple channels. ...

programme that drives audience engagement, acquisition, and retention. This role is ideal for someone with a strong background in campaign management and hands-on experience with Adobe Campaign, who is excited by the opportunity to evolve into Adobe Journey Optimizer. With a solid foundation in Campaign Management, you will … play a key role in building, executing, and optimising CRM campaigns, ensuring best practice and an exceptional customer experience throughout. Working closely with our Publishing teams, this role offers a unique opportunity to directly influence audience growth and extend the reach of our content across multiple channels. ...

international presence helps businesses solve complex payment needs in every major economy across all time zones. Now, we're scaling and looking for a Customer Success Manager to build and lead our customer operations function while establishing a scalable enterprise account management capability from scratch. WHAT … CHALLENGE The Customer Success Manager will lead our customer operations team to deliver world-class support and onboarding experiences and help scale our enterprise account management function from the ground up. This is a rare opportunity to shape how we retain and grow our most strategic accounts while ...

Technical Program Manager – GenAI Safety & Experience (Customer Operations) Location: Hybrid London Contract Duration: 12 months Rate: £52.49 per hour (PAYE) The Mission Our client is a global leader in mobility and on-demand services, operating at massive scale across multiple countries. They are at the forefront … GenAI revolution in customer support, transitioning from traditional service models to AI-native experiences—without compromising on safety. We are seeking high-caliber consultants to help build a next-generation digital safety net that understands nuance, intent, and urgency in real-time customer interactions. The Role ...

lifestyle, the outdoors, or thrill-seeking – or if you're simply looking for a company that values you– apply today. SUMMARY As the Technical CX Support Specialist for Gozney, you will report to our Senior Technical Customer Experience Manager and be the crucial bridge between our customers … Contribute to the ongoing improvement of processes and efficiencies, actively collecting customer feedback. Report emerging consumer trends and demand to the Director of CX and Senior Technical Support Manager. Undertake any other ad hoc duties as required by the business. WHAT WE ARE LOOKING FOR Proven experience ...

Procurement and Finance Officer will provide advice and support to deliver a high quality, robust, resilient, responsive and secure customer focused IT Services. They will: Contribute towards asset purchasing and ordering and maintain appropriate documentation, ensuring this is kept up to date Build strong partnering relationships key individuals across … Finance departments to resolve financial queries Apply specialist knowledge of procurement and finance to provide advice and support to respond to and resolve customer requests/incidents/problems. Deliver to defined Service Levels Agreements (SLAs) and Key Performance Indicators (KPIs). Create summary reports to be used ...

both customers and engineers for our fantastic client based in Hampshire. This is a pivotal leadership role where you’ll own service performance, customer experience, and the development of their Service Desk and Specialist Engineering teams. You’ll create clarity, consistency, and confidence across service delivery, balancing operational … engaged engineering teams Owning day-to-day service delivery and SLA performance Driving a consistent, reliable, and calm approach to incidents and escalations Championing customer experience and acting as a senior escalation point Embedding effective service management practices (aligned to ISO/IEC 20000-1) Identifying and delivering ...

Product Manager | B2C Digital Marketplace | £60k | Cambridgeshire (hybrid, 2 days) We are looking for an eager, hands-on Product Manager to evolve a customer-facing marketplace within a fast-growing business operating in the utilities space. The Product Manager will take ownership of key products across web, mobile … devices, delivering features to improve customer experience and drive conversion. Location: Cambridgeshire (hybrid) Salary Package: £60k Sponsorship: Not applicable As a Product Manager, you will work cross-functionally to optimise product features across a digital platform connecting customers and suppliers. The Product Manager will: Own and deliver ...

continues to gain momentum. Purpose of the Role The purpose of the Product Business Analyst role is to strengthen the Product function by translating customer needs, product strategy, and technical requirements into clear, testable documentation for software, firmware, and QA teams. The role ensures that product behaviour, workflows … feature definitions. Help draft release notes ensuring they accurately reflects delivered functionality and known limitations. Maintain clear records of behavioural changes across product versions. Customer Feedback & Service Delivery Interface Support the collection and analysis of customer feedback and customer experience insights for incorporation into structured requirements. ...

Role As the Salesforce Product Manager you will ensure that Salesforce capabilities are aligned to business objectives, deliver measurable operational benefits, and enable scalable, customer-centric solutions through effective product ownership, stakeholder engagement, and technical leadership. You will be a hands-on Product Manager with a detailed, working understanding … present quarterly the end-to-end product roadmap for Salesforce platforms, incorporating input from stakeholder teams and ensuring alignment with organisational strategy and customer experience objectives. Identify, assess, and prioritise product features, enhancements, and technical improvements that drive operational efficiency, improve customer satisfaction, support revenue growth ...

where you’ll sit at the centre of a complex product ecosystem spanning CRM, event platforms, and customer experience — working closely with CX, UX, Engineering, and commercial teams to simplify and optimise how users engage with live events. The Opportunity You’ll join a growing product function within … structured but evolving environment, where product, engineering, CX, and UX are established but ways of working are still maturing. The high-level roadmap is defined, but there is significant scope to: Shape how product is delivered Improve fragmented user journeys Introduce stronger product thinking and measurement Drive both quick wins ...

Business Development Manager Are you a motivated by targets, possess excellent customer facing skills and want to build an exciting sales career in a leading technology business? Red Recruitment is recruiting a Business Development Manager to join a telecoms and technology company who are recognised as a leader … electric car leasing scheme Progression Opportunities Key Responsibilities of a Business Development Manager: Supporting a wide range of existing customers, delivering an exceptional customer experience Outbound calling existing customers to book them into a technology review Maintaining complete and up-to-date records of all current contracts ...

progress. Up to £3,600 in free shares annually after one year of service. Essential Skills Extensive knowledge of customer experience (CX) interaction and integration as part of software development process (can be through scrum/lean agile or standard SDLC) Extensive knowledge and experience with Line … management Knowledge and experience in Scrum development practices, using associated tools for testing and continuous integration & deployment Knowledge and experience with design & Implementation of Test Automation Frameworks following the Testing Pyramid Knowledge working within internal organisation IT governance and architectural standards within a heavily regulated environment Knowledge ...

Company Overview 📚 Industry: Customer Experience (CX) 📈 Funding Journey: Series A ($35m) led by Tier 1 Investors 👩 No of Employees: 60 📍 Locations: Australia, London (UK), US (Remote) 📣 Summary: Gives companies the ability to deliver a 24/7 universal concierge that not only answers questions but also takes safe … base + Double OTE Job Summary Own the full sales cycle for enterprise prospects, from prospecting to closing deals Develop deep understanding of customer support operations and articulate how their AI can transform them Partner with product and implementation teams to ensure smooth customer onboarding Help establish sales ...

fantastic agentic support team, bringing together a lean human agent team, with AI based support & triage maintaining a 95%+ CSAT score & great customer feedback, with team leadership in place. We are looking to build out a widened support function, bringing together project & processing support, hardware & bug fixes … create a more joined up experience, and help shape how support works in a scaling tech business. You’ll play a big part in ensuring our support function is efficient, connected across multiple disciplines, built for global delivery and covering the client’s entire Giraffe360 pipeline. That means improving ...

Overview We are seeking a Customer Success Manager with a strong cybersecurity background to join a disruptive, Series A startup operating at the intersection of fraud prevention, cybersecurity, and AI. This individual will play a critical role in supporting and growing relationships with enterprise customers across … EMEA. The ideal candidate brings both technical depth and strong customer engagement skills, with the ability to work cross-functionally with business stakeholders and technical teams alike. This includes partnering closely with CISOs, IT leaders, and cybersecurity practitioners to ensure customers achieve meaningful outcomes and maximize the value ...

Role As an Account Manager in the Corporate Accounts team, you will be responsible for the overall growth of revenue from existing customer accounts. You will be required to drive cross-selling and up-selling activity within the portfolio, whilst minimising revenue churn across all accounts under your management. … Responsibilities Drive revenue growth across accounts under management through cross-selling of the portfolio Reduce revenue churn in accounts under management Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Work closely with the Head of Corporate Accounts and Sales Engineering ...

client stakeholders to define and articulate innovative solutions across key areas of application engineering, including: Application Modernisation Augmented Engineering (AI-enabled development) Composable Platforms Customer Experience solutions From early-stage discovery through to formal bid responses, you'll play a pivotal role in positioning differentiated, high-impact solutions. … delivery, and partner teams to shape winning propositions Ensure solutions are commercially viable, technically robust, and clearly differentiated What We're Looking For: Core Experience: Strong background in Solution Architecture within application engineering or software development environments Proven experience in pre-sales, specifically responding to RFPs/RFIs ...

full buy cycle. With the role newly created, you will have a blank slate to build best-in-class merchandising operations and directly impact customer experience, NPS performance, and commercial results. The Company They are a global retail brand recognised for premium product and a strong digital vision. … organisation is investing heavily in elevating customer experience and ensuring digital insights sit at the heart of buying, planning, and trading decisions. You will join a collaborative environment where digital performance is highly visible, and your recommendations directly shape commercial strategy. With a new Merch Ops structure ...

developing a team of Support Desk Engineers to ensure daily operations run smoothly and effectively. You will help maintain our key performance indicators, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem … opportunities for service improvement. Duties include: Support the team to meet and achieve our key performance indicators and service levels. Produce and analyse customer facing reports, transforming data into clearly presented documents, providing details on service quality, customer experience and trends. Line management and development for Support ...

functions, and shared services. This is a fantastic opportunity for someone who thrives in a fast-paced, operational environment where technology directly impacts both customer experience and frontline teams . What You’ll Be Doing You’ll take ownership of end-to-end delivery of IT and business … sites Ensuring strong project documentation, reporting, and governance Driving continuous improvement across systems, processes, and ways of working What We’re Looking For Proven experience delivering IT/technology-focused projects end-to-end Strong stakeholder management skills across technical and non-technical audiences Excellent organisation skills with ...

Role You will be responsible for the day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email and in person, and oversee … customer experience throughout the business. Role Responsibilities Manage existing customer accounts and potential customer relationships Creating and managing opportunities Manage and maintain customer account plans and strategic direction Achieving all relevant KPIs and ensuring the continued year on year growth of OPEX and CAPEX sales ...