76 to 100 of 413 Customer Experience Jobs in England

will work closely with Duty Technicians, infrastructure teams, application support teams and Service Managers to restore services quickly and provide a high-quality customer experience. Previous experience working within a government or public sector environment would be beneficial for this opportunity. Your new role As a Service Desk … incidents and service requests, resolving common technical issues at first contact wherever possible and escalating more complex issues to the appropriate technical teams. Excellent customer service is central to the role, alongside accurate ticket management, effective troubleshooting and clear communication throughout the ticket life cycle. Key responsibilities ...

About the role The Customer Technical Support Associate (SIRs) takes day to day responsibility for supporting a portfolio of fleet accounts across the UK and our growing customer base in Europe. (SIRs is an abbreviation for Service Calls, Installs and Removals.) The role supports … customer journey, including service calls, installations and removals, fleet and portal administration, customer self serve and reactive issue resolution. As routine activity moves to digital self serve, the role focuses on case ownership, exception handling, customer guidance and timely resolution. Hours: 37.5 hours per week, Monday ...

Technology sector. You will provide first line support including troubleshooting for Microsoft Dynamics 365 Business Central and Dynamics NAV/BC to a varied customer portfolio. You will be responsible for providing the customer with excellent customer service in line with Company Service standards and will ensure … contain as much information at first contact. You will work to Company Service Level Agreements and Key Performance Indicators providing a high level of customer service and professionalism. As part of the knowledge base process, you will author internal and external knowledge base articles for known issues, work arounds ...

IR35 We are seeking a Change and Adoption Manager to join a world-leading global software and digital media pioneer. You will support enterprise customer engagements by designing and executing tailored Organisational Change Management strategies. Your goal will be to drive end-user adoption of market-leading MarTech, digital … within a global vendor professional services team, systems integrator or management consultancy is highly desirable. Strong background in digital marketing, customer experience (CX) or large-scale digital transformation initiatives. ...

platforms, software and integration solutions for demanding applications. The organisation combines hardware, software and engineering expertise to deliver integrated computing solutions to an international customer base. With a strong focus on innovation, customer integration and continuous product development, the business is looking to strengthen its engineering team … support customers across EMEA and other strategic markets. This is a customer-facing technical engineering role supporting customers throughout evaluation, onboarding, integration and production readiness. The successful candidate will troubleshoot complex hardware and software issues, develop integration tools and scripts, support operating system configurations and work closely with engineering ...

transforming the way Motability Operations understands and manages its fleet, using connected vehicle data such as vehicle health, mileage and diagnostic information to improve customer experience, operational efficiency and commercial outcomes. We're looking for a Senior MI Analyst specialising in Connected Mobility to join the Customer … work with large and complex datasets, develop reporting and analytical products, investigate emerging trends and use connected vehicle data alongside our wider customer and operational data to build a more complete understanding of our customers and fleet. You'll be expected to go beyond responding to requests. ...

space booking support to our people to ensure their space requirements are tailored to meet the business need. The Space Coordinator excels at building customer relationships and understands how best to facilitate their space requirements. Our office environment continues to evolve, and the Space Coordinator plays a key role … providing a great customer experience while adapting to the changes. Type of Contract: Full-time, Permanent Hours: 40 per week (Monday-Friday, 7 AM to 7 PM, with flexibility as per business needs) Salary: £33,000 per annum What will you get? Financial freedom : Enjoy exclusive travel ...

join our client, a leading provider of telecommunications, connectivity, and managed technology solutions. As a Complaints Handler, you will take ownership of buisness customer complaints and escalations from initial receipt through to resolution, ensuring concerns are handled professionally, fairly, and within agreed service levels while delivering an exceptional customer … cover Discounted health plans Virtual GP access Eye care scheme Ongoing training and development opportunities Key Responsibilities of an Complaints Handler: Take ownership of customer complaints from initial receipt through to final resolution, ensuring accountability throughout the entire process Acknowledge complaints within agreed service levels and set clear expectations ...

Sales Engineer Industrial Electrical Control & Automation Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships … internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge ...

there are significant opportunities to develop your skills, broaden your technical expertise and grow your career. Dedicated Support Engineers play a critical role in customer success, acting as trusted technical advisors who help customers overcome challenges, maximise the value of our platforms and ensure a consistently high-quality service … experience. Job Description Key Responsibilities Apply deep knowledge of CTS services and customer integrations to investigate, troubleshoot and resolve complex or high-priority incidents, coordinating escalations and customer communications as required. Identify valuable technical insights from support cases and contribute to the continuous improvement of team documentation, knowledge ...

professionalised, measured, or repeatable. We operate a blended model: national capability and standards, with service and response delivered locally so the customer experience stays local. Target state: Customers should be owned by the group, not solely by the subsidiary, with the group holding the capability to sell. Target … seats, including decent-sized accounts of several hundred seats. This is not an enterprise pursuit function. Key responsibilities Sales operations and cadence: Embed the customer journey end to end: lead generation, nurture, QBRs, annual client budgets, conversion percentages, and a 12-month revenue pipeline per account. Drive and monitor ...

Track adoption metrics, KPIs, risks, and mitigation actions. Develop post-implementation sustainment plans and contribute reusable change management best practices. Essential Requirements 5+ years' experience in organisational change management, adoption strategy, or consulting. Experience supporting enterprise software implementations, ideally across marketing technology, CRM, CMS, or digital platforms. Strong … stakeholder engagement, facilitation, and presentation skills, including senior executive audiences. Experience producing readiness assessments, communication plans, training programmes, and adoption scorecards. Excellent communication skills and the ability to work independently in a remote, client-facing environment. Bachelor's degree or equivalent professional experience. Desirable Adobe Change Management Prosci, ADKAR ...

intention is to equip you over the course of the 18-month program to reach the appropriate skill set with experience to transition into a full-time technical role based either on the remote help desk or in the field. Role Months 1 to 8: The apprentice will join … Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams You will report directly to the 2nd Line Team Leader who works within the Customer Services Department You will be required to work in the build room as well as working ...

Exciting opportunity | Rapidly expanding e-commerce marketplace We are looking for an experienced, highly organised and engaging Seller Experience & Engagement Manager to join a rapidly expanding e-commerce marketplace team. This is an exciting opportunity to join a growing digital business and play a key role in building strong … Management, Business Development, Compliance, Marketing, Digital Trading, Technology and Operations to ensure sellers receive clear, timely and joined-up communications and have a positive experience throughout their marketplace journey. Role Overview As Seller Experience & Engagement Manager, you will own the seller communications and engagement strategy, ensuring sellers understand ...

Inside Sales Executive – Software & Technology Solutions Location: Remote (UK) Salary: Competitive Base Salary + Performance Bonus Experience: 3+ Years Join a Growing Technology Business We are supporting an innovative software business seeking an energetic and commercially minded Inside Sales Executive to help drive its next phase of growth. This … managing the entire sales journey from initial conversation through to contract completion. This is a consultative sales position where relationship-building, commercial awareness, and customer engagement are just as important as achieving revenue targets. The Opportunity As an Inside Sales Executive, you'll play a key role in generating ...

Customer Integration Engineer £50,000 - £60,000 + 36 Days Holiday + Private Medical Insurance + Pension + More Benefits Crawley - Hybrid (3 days per week) Are you a customer-focused engineer with strong Windows/Linux troubleshooting skills who wants to work at the forefront of gaming … global customers bring innovative products to market while developing tools, software solutions and integration technologies? This is an exciting opportunity to join a growing customer engineering team supporting the adoption of advanced gaming platforms across EMEA and international markets. You'll work directly with customers throughout evaluation, onboarding, integration ...

Customer Support Consultant – Accountancy Location: Wokingham Salary: Up to £24,800 This is an exciting opportunity to join a fast-growing fintech software company, supporting accountancy customers who use their software. You’ll be using your accounting knowledge to help customers resolve queries, while also working closely with … develop junior team members. The role would suit someone who enjoys working with people, solving problems and using their accounting knowledge in a more customer-focused and technology-driven environment. A few key areas of the role include: Providing second-line support to accountancy customers via telephone and email ...

Project Manager Join a customer-focused technology environment delivering Microsoft-based projects. This hybrid Bristol opportunity suits a qualified project professional experienced in managing technology delivery, budgets, governance and complex stakeholders. If youve also worked in the following roles, wed also like to hear from you: Project Manager, Technology … plus bank holidays, a Health Cash Plan, Income Protection, Training & Development and a Volunteer Day. SALARY: Up to £60,000 per annum (depending on experience) + Benefits LOCATION: Hybrid - regular attendance at Bristol HQ expected JOB TYPE: Full-Time, Fixed-Term Contract ending 31 March 2027 WORKING HOURS: Monday ...

Project Coordinator to join a growing and ambitious digital services business based in Derbyshire. This is an exciting opportunity for a highly organised and customer-focused individual who enjoys managing multiple projects, building strong client relationships and working closely with technical teams to deliver outstanding results. You'll play … main point of contact for clients via telephone, Microsoft Teams and email Build strong client relationships and provide a first-class customer experience Coordinate project activity between clients and internal technical teams Gather project requirements, content and information required for delivery Monitor project progress and ensure agreed deadlines ...

Project Coordinator to join a growing and ambitious digital services business based in Derbyshire. This is an exciting opportunity for a highly organised and customer-focused individual who enjoys managing multiple projects, building strong client relationships and working closely with technical teams to deliver outstanding results. You'll play … main point of contact for clients via telephone, Microsoft Teams and email Build strong client relationships and provide a first-class customer experience Coordinate project activity between clients and internal technical teams Gather project requirements, content and information required for delivery Monitor project progress and ensure agreed deadlines ...

project management role working closely with Sales, Product Management and Marketing teams across Europe and internationally. The position will focus on improving commercial performance, customer engagement, sales processes and go-to-market activity through data-driven and customer-focused initiatives. Key responsibilities of the Sales & Marketing Project Manager … Product Management projects across the wider business. Work closely with senior stakeholders to deliver strategic commercial and product growth initiatives. Support initiatives focused on customer acquisition, engagement and improving conversion rates. Enhance alignment between regional sales teams, product management, marketing and other key business functions. Identify opportunities to improve ...

Salary up to 41,000 depending on experience Location Wotton-under-Edge Hybrid working 4days/week on-site (please note: little to no public transport available) The Technical Writer creates and maintains high-quality technical documentation across Renishaw's product portfolio. The role supports customer success … Technical Writer collaborates with subject matter experts across engineering, product management, software development, service, quality, and marketing to develop content that supports the complete customer journey. The role will also support Renishaw's adoption of Heretto CCMS and DITA structured authoring, contributing to content reuse, multi-channel publishing ...

Manager London, Hybrid Salary up to £50,000 This is an opportunity to join a growing digital optimisation business where experimentation, analytics, and customer insight sit at the heart of decision-making. You'll play a key role in shaping testing strategies, improving digital experiences, and driving measurable results … diverse client portfolio. The Company They are a specialist digital consultancy that helps organisations improve online performance through experimentation, digital analytics, and customer insight. Working across websites, applications, and digital customer journeys, they use data-led recommendations to improve user experience and conversion performance. They have built ...

annum Job Type: Permanent A growing telecommunications provider based in the heart of Brighton are seeking a highly organised and customer-focused Sales Coordinator to join their team on a permanent basis. This is an excellent opportunity for someone with experience in sales support, customer service … account coordination who enjoys working in a fast-paced, customer-facing environment and is looking to develop their career within a thriving telecoms business. As a Sales Coordinator, you will play a key role in supporting both the direct and wholesale sales channels, ensuring customers receive an exceptional service ...

through integrity. Skills and Competencies Strong understanding of banking and financial services workflows, including lending, risk management, finance, compliance and data-driven decision making Experience building and managing relationships with stakeholders at all levels, including end users, business leaders and senior executives Proven ability to identify customer needs … translate business requirements and communicate solution value effectively Strong consulting, discovery and problem-solving skills with the ability to align solutions to customer priorities Excellent presentation, facilitation and communication skills with the confidence to lead client engagements independently Ability to collaborate across sales, product, research, client support and advisory ...