976 to 1,000 of 1,958 Customer Experience Jobs in England

robust fraud detection and prevention capabilities. You'll work closely with cross-functional teams to implement screening measures, identify and mitigate fraudulent transactions, and ensure a secure and seamless customer journey. Key Functional Areas: Fraud Detection: Real-time prevention across card, merchant, web, and app channels Implement metrics, monitoring, red flags for suspicious activities KYB/KYC: Implement Know … Your Business and Know Your Customer processes aligned to regional compliance Transaction Monitoring: Set up rules and alerts for ongoing review of transaction patterns Product Strategy & Roadmap Define the product vision for fraud detection and prevention Stakeholder Management Collaborate with internal teams (technical, design, operations) and external fraud authorities Product Development & Execution Translate product ideas into actionable user stories … Customer Experience Design seamless, user-friendly experiences Data & Insights Use customer and transaction data to drive decision-making Technical Knowledge: Agile methodologies (Scrum/Kanban) Familiar with Jira, Confluence, and common product tools Understanding of payment platforms, fraud tooling, and data management More ❯

an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers. Senior Account Manager As a Senior Enterprise Account Manager at Adyen, you will manage our … approach Proactive and skilled at managing multiple cross-functional projects, while motivating and collaborating with others to achieve results Additional Requirements: You have a minimum of 10 years of experience in a client-facing, commercial role-such as account management, consulting, or working in the payments industry from a merchant perspective-with a strong background in complex enterprise software … Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What's next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete More ❯

end operations and connect to a vast ecosystem of online travel websites, enabling them to grow their businesses. At Bókun, we are committed to delivering innovative solutions that enhance customer experiences. As a key player in travel technology, Bókun combines the agility of a startup with the stability of a publicly traded organization. Position Overview Bókun is seeking a … bridging the gap between our customers, product, engineering, sales, and broader marketing teams, ensuring our solutions resonate deeply with our target audiences. You will be the voice of the customer, driving customer-centric strategies from product inception through to post-launch optimisation, ultimately contributing to product adoption and business growth across the entire customer lifecycle. What You … and major launches, ensuring alignment with overall business objectives. Innovate GTM approaches by researching and analysing alternative product launch methodologies to determine the most effective strategies for our diverse customer base. Conduct thorough post-launch analysis, research, and gather insights to drive continuous product improvements. Maintain a constant pulse on the competitive landscape, conducting ongoing reviews for both ICP More ❯

Digital Strategy Analyst As a digital strategy analyst, you will actively take part in consulting projects covering a wide array of subjects (strategy, marketing, media, customer experience, digitisation of processes and organisations), as well as work on due diligences for investment funds. In this context, you will be working closely with our teams of experts in Digital Marketing … people (plus another 20 in the joint ventures) with varied profiles, who have worked for top-tier consulting firms (McKinsey, BCG, Bain, Accenture) and who have strong operational experience in digital. All of them are passionate about their job! A master's degree in a relevant field (such as business or engineering) Strong data analysis and problem-solving skills More ❯

transactional (rent/buy/subscribe) experiences with an AI-first mindset that challenges traditional methods and scales innovation across the team. You will lead not only by designing customer-facing solutions but by modernizing the way we design, prototype, and validate ideas. The right candidate brings a deep understanding of user-centered design and a passion for integrating … creative workflows and product experiences. You are energized by complex problems and new technologies. You drive results and uplift teams by inspiring new ways of thinking, working, and delivering customer value. You thrive at the intersection of craft, systems, and strategy, and you are as comfortable in product strategy and analytics as you are in Figma. This is a … the organization, helping the team grow fluency in designing for and with AI technologies. -Partner with science, data, and engineering teams to shape experiences informed by ML models and customer behavior patterns. -Collaborate with product and business partners to align on customer and business goals, and lead the design of intelligent, scalable solutions. -Identify opportunities to improve experimentation More ❯

which are not exhaustive and not limited to include: Managing inbound calls to the business from clients/customers’ requests. Working towards and aiming to exceed sales expectations. Exploring customer needs and offering suitable products and services from the website. Guiding the customer through the sales journey whilst ensuring they are kept fully informed. Building relationships with customers … to ensure converting a one-time customer into a customer for life. Delivering a best-in-class customer experience. Maximise up selling opportunities whilst ensuring the customer has an informed choice. Uncapped Commission Structure Key Skills: A commitment to providing great service. Customer Service experience, ideally within a Contact Centre environment. Excellent communication skills. … with the desire to consistently exceed sales targets. Flexible and adaptable. A passion for putting customers first and creating customers for life. A passion for tech ! A previous sales experience would be desirable. IT literate with the ability to navigate multiple systems quickly and efficiently. This role is subject to a Clean DBS it is imperative that each applicant More ❯

support activities including backups, patching, and script deployments. • Accompany customers towards Cloud technologies, PaaS data platforms and other cloud-native Data Services. • Ensure the storage, processing, and quality of customer data • You will be expected to deliver large-scale data migration and/or modernisation projects • You’ll support and manage the environments of key strategic customers. • You'll … shadow and mentor other engineers to help them resolve complex support issues • You'll engage with key customer stakeholders in technical, pre-sales and commercial conversations • You'll be expected to deliver workshops (either standard or bespoke) to customers • You'll be able to produce new written technical content for external use by our customers • You'll be required … to present content to a mixed-skilled audience Teams to collaborate with • Customer Experience and Managed Services – ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions • Customer Success and Growth – ensure that the portfolio is up to date, meets customer More ❯

deliver tangible business value through the implementation of transformation initiatives. The individual will: - Spearhead large-scale strategic change initiatives and transformation programs - Drive efforts to boost operational efficiency, elevate customer experience, and propel business growth - Collaborate with executive team to align program objectives with company vision and priorities - Develop comprehensive program plans outlining timelines, resources, risk mitigation, and … raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing BASIC QUALIFICATIONS - Experience in leading large-scale, complex transformation programs or strategic initiatives. - Understanding of project management methodologies, risk management, and change management principles. - Excellent communication, negotiation, and interpersonal skills to effectively More ❯

Help us build the infrastructure to power the green energy revolution. At Octopus Energy, were changing the way people use energy - from customer experience to smart grid innovation. Weve got big plans, and to support that were building a dedicated Platform Engineering team to support our growing technical estate. Were now hiring a Head of Platform Engineering to … empowerment, and collaboration. Work with your peers and colleagues at Octopus Energys Sister-company, Kraken, to migrate ownership of projects from Kraken to Octopus What you'll have: Proven experience leading or managing a platform, DevOps, or infrastructure team. Deep familiarity with AWS, Kubernetes (EKS), and Python. Experience managing large-scale, distributed, customer-facing systems. Comfortable working … drive clarity and decisions. Strong collaborator and communicator across technical and non-technical teams. Empathetic leadership style, capable of building trusted relationships across the business. What will help: Previous experience in leading technical delivery for small, highly-autonomous teams Track-record of effective collaboration with other teams and departments to drive holistic outcomes A proactive, innovative mindset with the More ❯

strong business analytics and BI skills. About Our Client A leading financial services provider supporting the automotive industry, offering innovative financing, leasing, and insurance solutions. They focus on enhancing customer experiences through data-driven decision-making, business intelligence, and advanced analytics. Job Description The Business Data Analyst will gather and analyse business requirements, translating them into actionable insights using More ❯

Help us build the infrastructure to power the green energy revolution. At Octopus Energy, we're changing the way people use energy - from customer experience to smart grid innovation. We've got big plans, and to support that we're building a dedicated Platform Engineering team to support our growing technical estate. We're now hiring a Head … and collaboration. Work with your peers and colleagues at Octopus Energy's Sister-company, Kraken, to migrate ownership of projects from Kraken to Octopus What you'll have: Proven experience leading or managing a platform, DevOps, or infrastructure team. Deep familiarity with AWS, Kubernetes (EKS), and Python. Experience managing large-scale, distributed, customer-facing systems. Comfortable working … drive clarity and decisions. Strong collaborator and communicator across technical and non-technical teams. Empathetic leadership style, capable of building trusted relationships across the business. What will help: Previous experience in leading technical delivery for small, highly-autonomous teams Track-record of effective collaboration with other teams and departments to drive holistic outcomes A proactive, innovative mindset with the More ❯

and coordinating cross-functional support to develop and deliver the CRM product in the market Partner closely with Account Managers, Sales Engineers, and other internal stakeholders to align on customer needs and identify CRM opportunities. Stay up-to-date with industry trends to effectively position monday against alternatives, and continuously enhance our offering for scale Possess a comprehensive understanding … s solution and connect this knowledge directly to customer ROI Empower our customers to connect their goals and challenges with the solution . Proactively research, identify, and engage new business opportunities withinour existing customer base.Utilize outbound efforts (cold calls, emails, social selling, networking, etc.) to build a robust pipeline. Use the value framework and MEDDPICC to enact robust … build and refine in-depth knowledge of the target industry, including trends, challenges, key players, and opportunities, to effectively position our solutions and add value to client conversations. Your Experience & Skills CRM Sales Experience is preferred Experience: 3-5 years of sales experience in a closing role at a SaaS or technology-related field, with a More ❯

Role The Contacts team owns everything related to adding, managing, and reaching recipients in Wise. We are an energetic new team on a mission to optimise the recipient's experience globally. How We Work We work in an agile fashion, with engineers closely collaborating with designers, the product manager, and the analyst. The team operates across our Tallinn and … us. So if you have some of those listed below and are eager to learn more, we do want to hear from you! You get things done You have experience working with large scale distributed systems You have years of Java 8+ knowledge You have experience working with relational and non-relational databases, query optimisation and designing schemas … You have a strong product mindset and passion for customer experience, prioritising work with the customers in mind and making data-driven decisions to fix customer pain points You enjoy collaborating with others and bringing people together to solve a problem You have experience in designing, deploying, and maintaining clean RESTful APIs You believe in and More ❯

an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers. Enterprise Account Manager, Platforms and Financial Services Adyen's value goes beyond Ecommerce and In … multiple departments, acting as a trusted advisor to key stakeholders within the Leadership, Sales, Onboarding, Risk, Finance and Product Teams. What You'll Do: Power the growth of your customer's platform in multiple channels and regions, by proactively advising on Adyen's products and services as well as the international payments landscape Be the strategic payments and financial … services adviser for all of your customer's different departments Enable Platforms for scalability through products and marketing that fit their strategy and roadmaps Oversee and Optimise the integration of the platform into various Adyen for Platforms product offerings Work closely with the other Adyen offices around the globe, with Technical and Sales teams to realize individual and thought More ❯

team Develop a pathway for traders to develop their programming skills to support the trading automation projects backlog. Success will be measured in time savings, cost savings and better customer experience from the projects you work on. The skills and experience we're looking for: Exposure to (or a willingness to learn) multiple programming languages and tools … including C#, Python and Excel. 1+ years in a quantitative or engineering role. Some demonstrable experience building & deploying applications. Effective communication skills, capable of collaborating with own team and wider audiences. Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly and decisions are made quickly. Excellent analytical and problem solving skills. Strong sense of ownership and ability … celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports More ❯

strategy and optimisation Operations outsourcing Test strategy and delivery Regulatory programme delivery and remediation Responsible adoption of AI to deliver accelerated automation We are looking to hire consultants with experience of project management and business analysis who are currently working with a leading buyside institution, consultancy firm or software vendor. Your experience will include working on one or … Our commitment to you: We will provide mentoring, training and guidance (technical skills, soft skills and Finance business skills) from our leadership team who have many years of practical experience delivering business outcomes in the Finance arena. Work pattern: This is a permanent role with a potential for flexibility for agile ways of working, both formal and informal, that … the dimensions of clients, competition, data, innovation and value. A new stack of FinTech platform technologies are enabling firms to reinvent their value proposition to collaborate and compete on customer experience, data insights, operational resilience and time to market. Team: Our leadership has a unique blend of big-brand consultancy, start-up and enterprise delivery and commercial experience More ❯

channel retailer, we're investing heavily in innovative tech to deliver faster, more personalised, and more convenient experiences for our customers – both online and in-store. We're collaborative, customer-obsessed, and love working at pace. We embrace cloud-first principles, build solutions tailored to our business (rather than buying off-the-shelf), and embed automation and testing across … everything we do – from software to infrastructure and data. This role sits within our Online Customer Experience (OCX) vertical – the team driving our e-commerce platforms across web and mobile. We're wrapping up a multi-year technical transformation and moving into an exciting new phase: building fresh, customer-first digital propositions that bring our wellness mission … to life. You'll join a talented engineering team working on meaningful, customer-facing products that have real impact. If you're a proactive problem-solver, passionate about clean code and modern architecture, and keen to mentor others, we'd love to hear from you. What You'll Be Doing Independently deliver high-quality, cross-functional software with minimal More ❯

Manager will be given the opportunity to own this area of the business and grow a team. You will be responsible for 3 areas of the business -focused around Customer Experience: BI reporting - delivering performance reviews on a quarterly basis to senior managment Monthly insight reports - delivering a more tactical 'what did we learn this month' piece to … automated and sent to various different department heads Data Analytics Manager -Required Skills: Very strong Analytically, probably coming from a Numerate degree background SQL Very good Google Analytics skills Experience of building dashboards & reports Experience of presenting insights to senior business managers You will join a company with a very close knit office culture, where having fun & socialising More ❯

we can best support you! Working in the Cloud Platforms and SRE Chapter, this role will be setting the technical direction for the Cloud Platform teams across our Developer Experience and SRE squads. Overview We're Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico … we can best support you! Working in the Cloud Platforms and SRE Chapter, this role will be setting the technical direction for the Cloud Platform teams across our Developer Experience and SRE squads. You will work with the squads to ensure they are optimising for reducing friction in the engineering workflow and improving the reliability of products our engineering … A critical thinker able to coach and mentor other specialists with a passion for continuous improvement towards engineering excellence. Delivery: Drives significant technology initiatives end-to-end to ensure customer outcomes are met. Collaborates with architects and acts as Product Owner to craft roadmaps and steer the long-range goals. Engineering Excellence : Drives design and implementation of robust and More ❯

regulations. You will lead all aspects of PSP strategy, dispute management, and conversion optimization for a B2C subscription business. You will work cross-functionally with Finance, Product, Engineering, and Customer Experience teams to ensure secure, scalable, and high-converting payment infrastructure. The focus is on merchant-side payments, PSP optimisation, and fraud prevention related to subscriptions and chargebacks. … We are looking for an experienced payments leader with deep knowledge of merchant acquiring, payment routing, fraud tools, and compliance with card scheme rules. What You’ll Bring Ideally experience with merchant-side payment operations or compliance (preferably in subscription or recurring billing businesses). Not AML focused. This role is focused on chargebacks, card scheme compliance, and PSP … management. Strong experience with PSPs, payment gateways, fraud platforms, and subscription billing providers. Proven success in managing disputes/chargebacks and fraud prevention while optimizing conversions. In-depth knowledge of card scheme rules, PCI DSS, and consumer regulations around recurring payments. Experience in leading cross-functional teams and building processes at scale. Key Responsibilities Leadership & Strategy Own the More ❯

Contacts team owns everything related to adding, managing, and reaching recipients in Wise. We are an energetic new team who are on a mission to optimise the recipient's experience globally. How we work We work in an agile fashion, with engineers closely collaborating with designers, the product manager, and the analyst. The team operates across our Tallinn and … us. So if you have some of those listed below and are eager to learn more, we do want to hear from you! You get things done You have experience working with large scale distributed systems You have years of Java 8+ knowledge You have experience working with relational and non-relational databases, query optimisation and designing schemas … You have a strong product mindset and passion for customer experience, you prioritise work with the customers in mind and make data-driven decisions to fix customer pain-points You enjoy collaborating with others and bringing people together to solve a problem You have experience in designing, deploying and maintaining clean RESTful APIs You believe in More ❯

of contact centre solutions within a dynamic, global organisation that values innovation, autonomy, and technical excellence. What you'll do Act as the technical authority for the Genesys Cloud CX platform, leading the design and delivery of enhancements aligned to business needs and solution standards Drive platform innovation, collaborating with internal stakeholders and partners to implement new capabilities and elevate … service performance Deliver expert consultancy for both internal and external initiatives, guiding teams on how to best leverage Genesys Cloud CX Contribute to the strategic roadmap, identifying continuous improvement opportunities and setting direction for future technical development Design and build omni-channel flows (IVR, web chat, chatbot, email) using Genesys Architect Lead systems integration efforts using RESTful APIs and promote … CX-as-Code practices within CI/CD pipelines Partner with suppliers and cross-functional teams to deliver impactful, future-ready solutions Support pre-sales and discovery efforts, championing platform standards and best practices to guide decision-making What you'll need A bachelors degree in Telecommunications, Computer Science, Engineering, or equivalent experience 8+ years of experience consulting More ❯

ve proudly stood beside the institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology … Monitor and support all team members and accelerate their development with a particular emphasis on coaching and skills transfer What will you need to do it? Previous EPM Consulting experience leading end to end client deliveries using any of Anaplan, Oracle, SAP, One Stream or Workday Experience of leading cross functional teams in EPM development work in the … context of major and complex transformation programmes/projects Experience providing solution and technical design oversight to ensure standardisation and optimisation across multiple design elements to drive integrated planning and analytics. Experience of Finance use cases (including Income Statement forecasting, cost allocations and workforce-cost planning) and the accompanying reporting packages Good knowledge of financial processes, including Integrated More ❯

ve proudly stood beside the institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology … Monitor and support all team members and accelerate their development with a particular emphasis on coaching and skills transfer What will you need to do it? Previous EPM Consulting experience leading end to end client deliveries using any of Anaplan, Oracle, SAP, One Stream or Workday Experience of leading cross functional teams in EPM development work in the … context of major and complex transformation programmes/projects Experience providing solution and technical design oversight to ensure standardisation and optimisation across multiple design elements to drive integrated planning and analytics. Experience of Finance use cases (including Income Statement forecasting, cost allocations and workforce-cost planning) and the accompanying reporting packages Good knowledge of financial processes, including Integrated More ❯

of ground-breaking product innovation for its 700+ global customers, Be a Luminance ambassador and evangelist and a strategic partner to the leadership team; Opportunity to work closely with customer base - which includes blue-chip organisations such as DHL, AMD and LG - to ensure maximum value from the technology and drive a first-class customer experience And … much more Requirements Legal knowledge is a must - a minimum of 3+ years as a qualified lawyer (with no upper limit), either in-house or private practice experience, preferably in commercial and corporate contracts A self starter, able to work autonomously and as part of a team Able to act as a representative of the company's leadership team … in strategic customer and/or partner relationships. Strong interpersonal skills with the ability to foster strong customer relationships and develop an in-depth knowledge of the product to meet individual business requirements Able to manage multiple projects, adhere to timelines, adapt to shifting priorities, all with an attention to detail and eye for what moves the needle More ❯