326 to 350 of 386 ITSM Jobs in England

increase the value of these services. When necessary, provide product and service demonstrations to stakeholders or RI Tech teams and support with any training requirements on IT Service Management (ITSM) tooling or practises. Assist teams with company and legal compliance requirement such as GDPR and identify and report any issues to relevant teams. Ensure Tech teams create and maintain the More ❯

or Hartlepool. The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management tooling are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and is targeted with the supporting the delivery … the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the … have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO20000. Travelling may be required as More ❯

IT Project Manager - Agile, Scrum, Software Development, ITSM, Atlassian London | Hybrid | Competitive Salary Benefits A leading global organisation is seeking an experienced IT Project Manager to join its Global IT PMO team. Reporting to the Senior Manager, Program Management Office, this role will be responsible for planning and delivering IT and technical projects with stakeholders and teams across the US … Agile, Scrum, or hybrid methodologies. Bachelor’s degree (or equivalent experience); PMP, CAPM, CSM or similar certifications desirable. Strong knowledge of project management best practices, software development processes, and ITSM standards. Advanced proficiency in Microsoft Office and Atlassian tools (Confluence, Jira, Portfolio, Structure). Excellent communication, stakeholder management, and leadership skills, with the ability to motivate and guide cross-functional More ❯

will oversee daily IT operations, manage help desk services, and supervise system and network administrators. The ideal candidate will be a strong leader with a solid foundation in IT service management, infrastructure technologies, and support delivery. Most importantly, the candidate must be passionate, energetic, and experienced. The position offers a competitive salary and an excellent benefits package. It requires you … or support, with 2+ years in a leadership or management role. Experience managing IT help desk and infrastructure teams (systems, networks, or both). Strong working knowledge of IT service management principles (ITIL) and best practices. Proficiency in Jira Service Management or other enterprise ticketing systems. Solid understanding of IT infrastructure, including networking, servers, Active Directory, and cloud services. Excellent More ❯

UK Eyes Only (UKEO) A growing consultancy working on high-profile defence and national security programmes is looking for a Major Incident and Change Manager to strengthen its IT Service Management capability. This is a pivotal role, combining structured change management with rapid, decisive leadership of major incidents in complex, secure environments. You'll be at the heart of keeping … Excellent stakeholder communication skills, including crisis comms to senior leadership and customers Experience running Change Advisory Boards and maintaining change schedules Ability to identify and implement continuous improvements in ITSM processes Organised, adaptable and resilient with a collaborative leadership style Why this role? Work at the heart of a business delivering critical services to defence and national security clients Take More ❯

teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code andarchitecturalreviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability todemonstrate advanced scripting and integration skills-JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS … teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code andarchitecturalreviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability todemonstrate advanced scripting and integration skills-JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS More ❯

in developing on the ServiceNow platform Proficiency in JavaScript and the Glide API, with hands-on experience using ServiceNow Studio and development tools Familiarity with ServiceNow modules such as ITSM, CMDB, Service Catalog, and Workflow Experience … integrating ServiceNow with third-party systems using REST and/or SOAP APIs Working knowledge of IntegrationHub, Flow Designer, and MID Server configuration Understanding of ITIL principles and IT service management best practices Strong analytical, problem-solving, and communication skills Ability to work collaboratively in a team environment and engage with both technical and non-technical stakeholders About Us Why More ❯

Life on the team As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you More ❯

of new service requests. Providing advanced technical support for backup and recovery systems, including hardware, software, and network-related issues. Accurately logging relevant information onto the IT service management (ITSM) system, including actions taken and next steps. Proactive allocation and checking of customer backups, ensuring tickets are raised for issues as needed. Managing and ensuring timely and appropriate updates are … communicated back to customers. Administration of customer account information, ensuring details are kept current and accurate in the ITSM system. Administration of the customer support portal, e.g., setting up new accounts, password requests, etc. Escalation of incidents to the next tier of support when necessary. KEY SKILLS AND COMPETENCIES The ideal candidate will be bright, enthusiastic, and dedicated to achieving More ❯

of new service requests. Providing advanced technical support for backup and recovery systems, including hardware, software, and network-related issues. Accurately logging relevant information onto the IT service management (ITSM) system, including actions taken and next steps. Proactive allocation and checking of customer backups, ensuring tickets are raised for issues as needed. Managing and ensuring timely and appropriate updates are … communicated back to customers. Administration of customer account information, ensuring details are kept current and accurate in the ITSM system. Administration of the customer support portal, e.g., setting up new accounts, password requests, etc. Escalation of incidents to the next tier of support when necessary. KEY SKILLS AND COMPETENCIES The ideal candidate will be bright, enthusiastic, and dedicated to achieving More ❯

ensure stability and compliance is adhered to across the service. Responsibilities Lead, coach and develop the IT Service Desk team and function. Identify, implement, and mature best-practice IT Service Management principles, partnering IT Service with the business while instilling a culture of service excellence. Own the IT Service Management platform, driving adoption of new functionality. Promote a culture of … Senior Leadership and Management teams Commercial, Operations, and People teams Finance and Legal teams Regional and Group IT teams External suppliers, partners, and managed service providers Performance measures IT Service management and service performance Positive stakeholder and senior leadership feedback Team leadership, recruitment, retention, development and succession planning Supplier, partner, and managed service provider management and performance Adherence to IT … governance, risk, and control frameworks and compliance Qualifications, knowledge, and experience Experience and expertise in IT Service Management including leading IT Service Delivery and/or IT service desk teams while implementing ITIL based practices and processes. Experience owning service tooling, including ITSM platforms. Broad expertise in IT Infrastructure and technologies including WAN/LAN/WLAN, Cloud (Azure), Domain More ❯

and Experience Experience in IT procurement, vendor management, or IT contract administration Knowledge of IT asset management (HAM/SAM) and IT procurement processes Familiarity with IT Service Management (ITSM) and ITIL principles Excellent communication and negotiation skills Strong organisational skills and attention to detail The ability to manage budgets and maintain accurate documentation This is an opportunity to work More ❯

and Experience Experience in IT procurement, vendor management, or IT contract administration Knowledge of IT asset management (HAM/SAM) and IT procurement processes Familiarity with IT Service Management (ITSM) and ITIL principles Excellent communication and negotiation skills Strong organisational skills and attention to detail The ability to manage budgets and maintain accurate documentation This is an opportunity to work More ❯

and Experience Experience in IT procurement, vendor management, or IT contract administration Knowledge of IT asset management (HAM/SAM) and IT procurement processes Familiarity with IT Service Management (ITSM) and ITIL principles Excellent communication and negotiation skills Strong organisational skills and attention to detail The ability to manage budgets and maintain accurate documentation This is an opportunity to work More ❯

a senior member of the service desk team and provide high level support of complex solutions for the Councils Technology environment. Ideally you would have an expert understanding of ITSM tools, especially strong experience of developing Ivanti Neurons for ITSM (Ivanti Service Manager ISM). You will need to have excellent customer service and interpersonal skills, whilst always providing an … users, software and assets. * Production of high-quality knowledge, FAQ's etc. Qualifications and Skills: * Extensive proven experience as a senior service desk analyst/engineer. * Strong expertise in ITSM Tools, scripting, and automation. * Good knowledge of Microsoft 365, etc. * Highly motivated, enthusiastic, and technically minded. Apply today! Blue Arrow is proud to be a Disability Confident Employer and is More ❯

to Poland. To add Service Assurance to all Incidents & requests for overseas users ensuring incidents & requests are managed to suitable conclusion within specified timescales To raise requests on the ITSM service management platform on behalf of all overseas users on a specific network. To support the IM Projects & Networks team to deliver client & infrastructure services related to overseas support and … a timely manner and with a high level of customer service. Incidents are resolved within specified service level agreements Successful delivery of Service Improvement Plans Full understanding of the ITSM toolset, including processes as per the IM BMS processes Service key & performance indicators are achieved consistently Skillset/experience required: Effective communications and stakeholder management to the Poland team. Critical More ❯

on a permanent basis. Salary: Competitive Contract Type: Permanent Location: Wilton International Hours: Full Time Job Purpose This role works alongside the Cyber and Security Manager, coordinating with the ITSM team, to help embrace the development of a Cyber Resilience and Secure by design system. The ultimate goal is to build a unified team capable of performing all tasks in … conjunction with the ITSM (NOC Manager) and Cyber and Security Manager (SOC Manager) to enable and underpin critical business services. This role is part of an out of hours support rota. Responsibilities: Accountable for the execution of Sembcorp s information security program thereby keeping IT (Information Technology) and OT (Operational Technology) assets safe from internal and external threats. Accountable for More ❯

on a permanent basis. Salary: Competitive Contract Type: Permanent Location: Wilton International Hours: Full Time Job Purpose This role works alongside the Cyber and Security Manager, coordinating with the ITSM team, to help embrace the development of a Cyber Resilience and Secure by design system. The ultimate goal is to build a unified team capable of performing all tasks in … conjunction with the ITSM (NOC Manager) and Cyber and Security Manager (SOC Manager) to enable and underpin critical business services. This role is part of an out of hours support rota. Responsibilities: Accountable for the execution of Sembcorp’s information security program thereby keeping IT (Information Technology) and OT (Operational Technology) assets safe from internal and external threats. Accountable for More ❯

responsibilities. Oversee and forecast team capacity to ensure BAU and project work is adequately supported. Manage core team to create capacity to absorb applications exiting deployment projects. Work with ITSM and others to ensure that projects exiting projects entering BAU have all required support artifacts. Ensure knowledge, support, disaster recovery and other documentation is created, maintained and reviewed in alignment … with ITSM best practice. Act as the service owner for applications within the team’s area of accountability. Ensure data processing and data feeds between systems are monitored and managed. Report on status of support tickets whilst establishing strategies/execution plans for ticket management. Report on team and system performance to manage and plan capacity and also to report More ❯

Engineer to join our team of 2nd and 3rd Line engineers. Your role will involve assisting high profile user community, daily contact with customers and stakeholders utilising the IT Service Management Toolset. The monitoring of Event Management tooling, trigae and escalation is critical to the role. Maintaining and supporting the backup and storage solution, to allow high availability of data … for this high level government account. Your transferable skills and experience: vCentre Event Management Tooling (SCOM) Dell EMC Storage solutions (Including Avamar & Data domain) SCCM/MCM patch deployment ITSM Tooling Active Directory Windows Server Microsoft PKI This role requires candidates to be eligible and willing to undergo a high level of security clearance More ❯

changes are planned, tested, and deployed effectively. Youll manage stakeholder relationships, support onboarding, and ensure compliance with ITIL and ISO standards. Youll deliver change reports, maintain accurate records in ITSM, and act as a subject matter expert. Regular on-site engagement near customer locations is expected in a hybrid working model. What youll bring? Youll hold an ITIL v4 Foundation … equivalent knowledge, with a solid grasp of Change Management principles. Organised and delivery-focused, youll bring strong planning, time-management, and stakeholder engagement skills. Experience with Salesforce and ServiceNow ITSM is essential. Youll simplify complex issues, analyse and present data effectively, and work both independently and collaboratively. Knowledge of mobile and fixed-line telecoms is advantageous. Enhanced security clearance may More ❯

We are a global recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you Description: Role Title: CHT Lead Location: Wokingham (Reading) Hybrid-60% remote and 40% onsite More ❯

lead workshops, and promote a culture of quality. Harness ITSM tools, analytics, and automation to boost efficiency and reliability. What You Will Bring: Strong knowledge of ITIL and IT service management best practices. Hands-on experience with ServiceNow, Jira, Zendesk (or similar). Skilled in Power BI for reporting and Visio for process mapping. Ability to analyse ticket trends and More ❯

role is ideal for someone ready to grow into a leadership position while working alongside experienced Service Delivery Managers. You'll gain exposure to a wide range of IT service management responsibilities and play a key role in supporting our security-related initiatives. Responsibilities Supporting the Service Delivery Manager Lead in managing service levels, supplier performance, and asset lifecycles. Assisting … Supplier security evaluations Security education and awareness initiatives Participating in service reviews, incident and problem management, and continuous improvement efforts. What You'll Bring A strong interest in IT service management and a desire to develop leadership capabilities. Experience in IT operations, support, or coordination roles. Excellent communication and organisational skills. A proactive mindset and willingness to learn from experienced More ❯

We are seeking a Performance Lead with a background in managing IT Service Management (ITSM) projects and proven experience supporting the delivery of major defence programmes. Given the MOD C2 grade equivalency, this role would suit someone with approximately 3-5 years' relevant experience , ideally with exposure to complex public sector or defence environments. The successful candidate will be capable More ❯