326 to 350 of 903 ITSM Jobs in England

Asset and licence management must have been a dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical ...

Asset and licence management must have been a dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical ...

strategy. We're looking for someone with: Experience leading and developing a small IT teamA background working in fast-paced, hands-on environmentsStrong IT service management and ITIL experienceIT project management and delivery experienceGood understanding of end-user computing, networking, vendors and securityExcellent stakeholder management and communication skillsA track record ...

post-implementation periods. Skills & Experience Essential Proven experience delivering service transition activities within large-scale technology or digital transformation programmes. Strong understanding of IT service management principles and operational readiness. Experience establishing support models, SLAs, service acceptance criteria and governance processes. Excellent stakeholder management and communication skills. Strong organisational ...

service transition leader who can manage complex change, build trusted customer relationships, and ensure services move smoothly into live operation. Strong experience in IT Service Management or Service Transition within a senior customer-facing role Proven success delivering complex transitions across multiple customers or programmes Good understanding of ITIL best ...

Level Agreements and Key Performance Indicators. Drive continual service improvement through innovation, automation and tooling enhancements. What you’ll bring: Strong understanding of IT service management and service delivery models. Experience managing services against Service Level Agreements and Key Performance Indicators. End-to-end service design expertise with an understanding ...

Manager, you’ll help the business understand how technology suppliers are performing and the impact service disruptions have across M&S. Working across IT Service Management and Partner Management, you’ll bring together service data, supplier insight and technical understanding to highlight risks, strengthen accountability and support continuous improvement. What ...

ensure services are operationally ready before go-live. What we're looking for * Proven IT Change Management experience within large enterprise environments. * Strong ITSM process improvement expertise. * Experience implementing governance, operating model and service transition improvements. * ITIL knowledge and excellent stakeholder management skills. This is an excellent opportunity to shape ...

ensure services are operationally ready before go-live. What we're looking for * Proven IT Change Management experience within large enterprise environments. * Strong ITSM process improvement expertise. * Experience implementing governance, operating model and service transition improvements. * ITIL knowledge and excellent stakeholder management skills. This is an excellent opportunity to shape ...

principles. Excellent communication skills with the ability to engage confidently at both technical and senior stakeholder level. Experience of using ServiceNow or another enterprise ITSM platform. A calm, organised approach with excellent decision-making skills. Flexibility to support an operational shift or on-call rota where required. What ...

example Microsoft or Thales Cloud infrastructure storage experience VMware cloud technologies Willing to work a rotating shift pattern and travel to other customer sites ITSM tooling and processes Server administration, for example Microsoft Windows Server Event management tooling such as SCOM, use of rather than administration VMware vCenter ...

Items, relationships and service mapping Experience of configuration baselining, status accounting, verification and auditing Knowledge of change control and configuration governance Experience using recognised ITSM, CMDB, version-control or configuration-management tools Strong stakeholder-management and cross-functional leadership skills Previous government, public-sector or regulated-environment experience would ...

met. Prepare technical documentation, runbooks, and knowledge transfer materials. Support UAT, production deployments, and ongoing platform enhancements. Mandatory Skills Strong ServiceNow development experience (ITSM preferred). Experience with third-party integration sand RESTAPIs. ServiceNow Flow Designer, Business Rules, Script Includes, Client Scripts. Jira Administration and Jira Service Management. Experience with ...

routing (OSPF, BGP, MPLS) Switching (Layer 2/3) ISP circuit management DDI (DNS/DHCP/IPAM) Monitoring tools (SNMP, API-based platforms) ITSM platforms - ServiceNow Technical Skills: VeloCloud, SilverPeak, Fortinet, Zscaler, Infoblox, Cisco, Juniper, Palo Alto, F5 (training will be provide for gaps in knowledge) What You Bring ...

ticket queues and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA’s and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the Security and Technology departmental knowledge, documenting clear instructions and known fixes. Participate ...

visibility and optimisation into platform design Drive: Business-aligned cost transparency Service Reliability & Operational Readiness Ensure all cloud services are: Fully supportable (aligned to ITSM/Halo) Monitored, documented, and resilient Define: Runbooks, alerting, and operational standards Support major incident resolution and root cause analysisLead adoption of: Automation, AI-enabled ...

Architect/Lead Architect . Key Skills: Strong ServiceNow ITOM, Event Management & Event-to-Incident Automation Hands-on ServiceNow FSM, Dynamic Scheduling & Dispatching Strong ITSM, CMDB & CSDM knowledge Experience with Discovery, Service Mapping & Operational Intelligence Integration expertise using REST/SOAP, IntegrationHub & MID Server Experience integrating ServiceNow with Splunk, Dynatrace ...

technical expertise and excellent communication skills. The ideal candidate will have: Good knowledge of ITIL processes, particularly Incident and Problem Management. Experience with ITSM tools such as ZenDesk or Service Now. Proficient knowledge of Windows 11, Office 365 Suite, iOS, Android, and various peripherals. Familiarity with meeting room technologies (e.g. ...

technical expertise and excellent communication skills. The ideal candidate will have: Good knowledge of ITIL processes, particularly Incident and Problem Management. Experience with ITSM tools such as ZenDesk or Service Now. Proficient knowledge of Windows 11, Office 365 Suite, iOS, Android, and various peripherals. Familiarity with meeting room technologies (e.g. ...

locations and a user base of 15k+. Perform duties within ITIL best practices guidelines for Incident, Change, Request, and Problem management. Utilizes other industry ITSM best practices where relevant to Ball’s future. Adhere to security best practices, governance, and compliance laws such as HIPAA, SOX, GDPR, LGPD, etc. Define ...

standards. Proven track record in managing organisational change and driving transformation initiatives. Excellent communicator with strong stakeholder management skills. Experienced in implementing and managing ITSM platforms. Skilled in managing services through SLAs, XLAs, and KPIs. Evidence of building or scaling a customer service department or offering from the ground up. ...

standards. Proven track record in managing organisational change and driving transformation initiatives. Excellent communicator with strong stakeholder management skills. Experienced in implementing and managing ITSM platforms. Skilled in managing services through SLAs, XLAs, and KPIs. Evidence of building or scaling a customer service department or offering from the ground up. ...

involves administering, maintaining and supporting a wide range of technologies. General Internal technical support for Becrypt Including Onsite support on allocated day(s) IT Service Management Tool ticket management Incident Management, Change Management & Request Fulfilment Workload management Support of new technology projects Any other reasonable duties as required ...

client, a large-scale enterprise infrastructure organisation in the aerospace & defence sector, is building a centralised Configuration Management Database (CMDB) to underpin its IT Service Management processes. The role covers designing and developing the CMDB application itself, automating data collection and integration across multiple sources, and delivering operational and executive ...

defect management Led cross a functional team, across multiple projects within complex programme’s Knowledge of Testing Tools such as JMeter, LoadRunner Knowledge of ITSM & CRM tools, JIRA, Halo etc. Key Skills Hold a minimum of ISTQB Certified Tester Foundation Level and/or ITIL Foundation v3 or higher Strong ...