801 to 825 of 903 ITSM Jobs in England

levels. Diagnose and resolve hardware, software, Microsoft 365, connectivity and end-user device issues, escalating more complex infrastructure issues where appropriate. Use the IT service management system to accurately record, update and resolve incidents and service requests, maintaining clear technical and customer-facing notes. Support the deployment, configuration and ongoing … including Exchange Experience of providing customer-focused first and/or second-line IT support in an organisational environment. Experience of using an IT service management system to manage incidents and service requests Experience of administering Windows Server services and features such as DHCP, print services, DNS and Microsoft Active ...

The Request Fulfilment Team Leader is responsible for leading a team of IT Request Engineers in the effective delivery of high-quality technical support to ensure the smooth operation of customers' computer systems. This includes ...

Head of IT Services/Head of Technology/Head of IT – Hybrid role – Harlow, Essex, CM19- The Head of IT Services/Head of Technology/Head of IT is a senior technology leadership ...

business. As the Product and Operations Lead - ServiceNow, you will lead the development and operational maintenance of the JLP ServiceNow environment, supporting ITSM and CMDB. You will define and own the multi-year ServiceNow roadmap, aligning platform capabilities with the Service Management and organisational goals and digital transformation initiatives. … with other relevant platforms (such as Jira, Confluence, Slack, Salesforce etc.) and driving adoption of new modules and features beyond our initial use of ITSM Pro. Set clear intent, direction and guardrails to achieve outcomes, aligned to the Partnership and business area strategy. Empower and support 3rd party offshore teams ...

customers and our business.As the Product and Operations Lead - ServiceNow, you will lead the development and operational maintenance of the JLP ServiceNow environment, supporting ITSM and CMDB. You will define and own the multi-year ServiceNow roadmap, aligning platform capabilities with the Service Management and organisational goals and digital transformation … with other relevant platforms (such as Jira, Confluence, Slack, Salesforce etc.) and driving adoption of new modules and features beyond our initial use of ITSM Pro. Set clear intent, direction and guardrails to achieve outcomes, aligned to the Partnership and business area strategy. Empower and support 3rd party offshore teams ...

maturity and tool adoption Understand the impact of incidents, problems and changes on SLA targets, maintaining accurate data and reporting for processes owned within ITSM, and providing timely reporting to management via KPI dashboards Please note, applicants must have the legal right to work in the UK at the time … application. Demonstrable experience managing Incident, Problem and Change processes within an ITSM environment ITIL Foundation certification as a minimum, with Practitioner-level or higher desirable Experience chairing CAB and managing a forward schedule of change Excellent relationship management skills with the ability to build a one team mentality Excellent written ...

region· Participate in Customer Advisory Group Meetings.· New client onboardingThe Technical Account Manager must have:· Fluent Italian speaker· Experience in FinanceKnowledge of ITSM and ticketing tools such as ServiceNow, Remedy, JIRA ServiceDesk, etc Knowledge of ITIL processes or similar as regards to support incident lifecycles (L0-L3) etc. · Ability … relationships with peers and managers as it relates to support and services· Able to translate complex issues in an understandable, organized way· Knowledge of ITSM and ticketing tools such as ServiceNow, Remedy, JIRA ServiceDesk, etc.· Knowledge of ITIL processes· Broad knowledge and understanding of IT concepts and architecture· Minimum ...

Director of Enterprise Technology Services owns the strategy and execution of these foundational services globally whilst collaborating with local teams: Corporate Network, Service Management (ITSM tools & process) and Service Desk, On-Premises Infrastructure, and Digital Workplace (M365 and Intune/laptop provision). This is a hands‐on leadership role … Oversee the strategy for network resilience and disaster recovery planning, minimising business disruption from outages or incidents. Service Management & Service Desk Own the global ITSM strategy — tooling, process and governance — covering incident, problem, change, request and knowledge management. Lead the standards for globally aligned Service Desk function, ensuring consistent, high ...

monitoring.* Participate in CCRBs and drive continual service improvements.* Provide 24x7 on-call support on rotation for incidents and maintenance.* Use Jira Service Management and ITSM tools to manage escalations, track issues, and document changes.* Support in-house applications while ensuring policy alignment.* Balance project delivery with support duties … Computer Science, Computer Engineering, Information Systems, or related field.* 5+ years of Linux administration experience, ideally in an HPC environment.* Strong troubleshooting and IT service management skills.* Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform).* Experience with Docker and container orchestration.* Scripting skills (Bash, Python, Perl ...

client sites, and your home; noting that you will be unable to work at home 100% of the time.## **Your role*** Proficient in IT Service Management principles handling incidents and service requests to meet client SLA’s/OLA’s.* You will be responsible for ensuring the integrity of client … IT infrastructures and follow core IT Service Management Principles. This includes on-call and out of hours coverage.* You will keep the lights green on all Security Toolkit Infrastructure within our remit and support various toolsets including SIEM, IDPS, GVM and Malware Protection.* You will record and respond to health ...

Support meeting rooms, video conferencing systems, audiovisual equipment and collaboration technology. Record and maintain accurate information on incidents and requests using the company's ITSM system. Carry out regular checks of meeting rooms and audiovisual equipment. Person Specification: Fluent in Spanish Excellent communication and interpersonal skills with a strong customer … SharePoint. Comfortable with Windows/user operating systems. Laptops, desktops, peripherals, printers and docking stations Wi-Fi, VPN and remote access. Experienced with ITSM and/or ticketing systems. This is a full-time position offering an annual salary of £40,000 - £45,000 + excellent company benefits. Apply ...

Enterprise Architect – SiriusPoint As an Enterprise Architect within our Group IT team, you will play a crucial role in selecting, designing integrations, and facilitating the implementation of systems and workflow efficiencies leveraging AI. You will ...

party vendors. Respond to incidents, service requests and approved infrastructure changes. Support migrations, deployments, datacentre relocations and disaster-recovery testing. Provide clear updates through ITSM and customer reporting systems. Follow all security, access, compliance and Health & Safety procedures. Skills and Experience At least three years’ experience in a hardware engineering … component replacement. Experience with structured copper and fibre cabling. Understanding of datacentre power, cooling and infrastructure fundamentals. Experience using ServiceNow, Remedy, Jira or another ITSM platform. Understanding of incident, problem and change management processes. Strong troubleshooting, documentation and customer communication skills. Ability to work independently within a secure, SLA-driven ...

hand over a resilient enterprise monitoring ecosystem. Working alongside Platform Architects, you will translate architectural designs into production-ready integrations across network, security, and ITSM platforms. Key Responsibilities Design and configure core enterprise monitoring and management modules (performance, configuration, application, traffic, and storage suites). Integrate central monitoring platforms with … firewall managers, security consoles, and network controllers. Connect monitoring platforms to IT Service Management (ITSM) tools for automated alerting, ticketing, and reporting. Manage supporting services: Active Directory, patch management, DNS/DHCP, and endpoint security platforms. Produce technical documentation (LLDs, SOPs) and deliver knowledge transfer to support teams. Key Requirements ...

seeking an IT Service Management (ITSM) Consultant to analyse problems, uncover opportunities, and shape practical solutions that improve how technology services support organisations. You’ll own analysis and recommendations, using evidence and structured problem solving to influence decisions and deliver measurable outcomes. You’ll join an open, collaborative community ...

performance of our MSP and technology suppliers, managing service levels, contract compliance, escalations and continuous improvement. Embed effective ITSM - Integrate MSP-led IT service management processes and tools into the way Splendid operates, ensuring clear, consistent and effective ways of working. Lead major incident and problem resolution - Coordinate service reviews … hospitality or hotels particularly advantageous. Supplier management experience - Proven experience managing MSPs and specialist technology suppliers, holding them accountable for service, performance and delivery. ITSM expertise - A strong understanding of service management, SLAs, escalation, incident/problem management and continual improvement. Outsourced or hybrid IT experience - Comfortable operating ...

Jet2.com Limited is seeking an IT Service Analyst to join the IT Service Management team. You will work across Service Transition, Major Incident Management, Problem Management and Service Reporting, with ServiceNow administration to ensure data quality and governance across Jet2.com. You will collaborate with technical, project and operational teams ...

IT support operations across international offices, including London and APAC. This hands-on, technical lead role will involve operational support leadership and ITSM governance oversight. Candidates should have over 7 years in IT support operations, including leadership experience, strong ITIL practices, and hands-on ServiceNow experience. The position requires effective ...

Leonardo Worldwide Corporation is looking for a Senior Application Engineer in Yeovil. You will enhance ITSM platforms like Jira Service Management, collaborating across teams to improve service delivery and operational workflows. This role supports national security applications, involves continuous improvement initiatives, and offers flexible hybrid working arrangements. Candidates should have ...

sure the new platform is properly set up and ready to move into live BAU service. You’ll be working across the programme, IT Service Management, technology teams and suppliers to put the right support model in place. You'll be involved in: Defining L1/L2/L3 support … looking for: Strong experience in Service Design and/or Service Transition Experience taking a major platform or transformation into BAU Good understanding of ITSM/ITIL Experience working with managed service providers and suppliersStrong stakeholder management skills Dynamics 365/Power Platform experience would be a big plus Experience ...

future programmes across the organisation. What You’ll Be Doing Lead the successful transition of a live project into BAU support. Review current IT service management practices and identify improvement opportunities. Develop a reusable Service Design & Transition methodology, including templates, governance and best practices. Ensure operational readiness through effective planning … Design and/or Service Transition within complex IT environments. Strong track record of transitioning projects into BAU support. Experience reviewing and improving IT service management processes. Knowledge of ITIL Service Management (ITIL Foundation minimum). Excellent stakeholder management, communication and facilitation skills. Experience creating practical frameworks, documentation and governance ...

business objectives, regulatory obligations, and operational processes. Experience Minimum 5+ years ServiceNow functional consulting experience Experience working in regulated European sectors Strong background in ITSM, ITIL, process transformation, and business analysis Key Responsibilities Conduct workshops and requirements gathering sessions Define business processes and solution requirements Produce user stories, process maps … execution Ensure process designs align with regulatory and compliance requirements Support change management and stakeholder communications Required Skills Business Analysis Process Design ITIL/ITSM User Story Development UAT Management Process Documentation Preferred Certifications ServiceNow CIS (ITSM/CSM) ITIL v4 CBAP or Agile BA Certification ...

outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience for our employees. Continually update … working in an IT Service Desk or Applications team. Broad knowledge of Productivity Applications, especially ServiceNow components, including but not limited to: IT Service Management IT Operations Management IT Asset Management ServiceNow DevOps IT Workflows Employee Workflows Experience of IT service management processes Good experience in a Productivity Applications team ...

identifying recurring issues and contributing to knowledge base updates and service enhancements. The role requires understanding how to log, track, and escalate incidents using ITSM tools such as Freshservice, alongside a structured and methodical approach to troubleshooting. Analysts manage user accounts and access permissions, support basic IT setup (devices, peripherals … responsiveness are key to maintaining service continuity. The role requires confidence with Microsoft 365 (Outlook, Word, Excel) and Windows operating systems, with experience in ITSM tools and modern web browsers being beneficial. Behaviourally, the role requires a calm, customer-focused approach, taking ownership of issues through to resolution. Strong collaboration ...

ensuring accurate, trusted, and governed network inventory through automated discovery, data assurance, and integration with enterprise platforms. The role focuses on network data governance, ITSM integration, automation expansion, documentation standards, platform optimisation, network baselining and development of a strategic roadmap towards Site Reliability Engineering (SRE) practices. … Responsibilities Review the existing network data landscape, including current data sources, data quality, and data flows between network management, monitoring, automation, and IT service management platforms. Assess the current NetBox implementation and identify opportunities to improve data modelling, governance, discovery, assurance, and integrations. Develop and enhance the NetBox platform ...