early warning patterns to eliminate technical debt and catch issues before they disrupt the airline network. Service Assurance & Governance: Execute standardised ITIL/ITSM processes across our application suite, working with vendors to maintain strict enterprise service ownership guardrails. Incident & Major Incident Management: Coordinate and escalation platform incidents, facilitate major … Service Experience: Proven background supporting business-critical, vendor-managed application services within live 24x7 operational environments. Structured Framework Knowledge: Strong understanding of ITIL/ITSM processes, particularly incident, problem, change, and service transition. Technical Literacy: Clear comprehension of application lifecycles, patch management, system integrations, data flows, and service dependencies. Impact ...