826 to 850 of 903 ITSM Jobs in England

triage and escalation critical to the role Assisting a high profile user community with daily contact with customers and stakeholders Working through the IT Service Management toolset Producing documentation and maintaining the product's lifecycle management Working alongside an established team of 2nd and 3rd Line engineers Travelling to other … Event Management tooling, for example SCOM Windows Server and Active Directory Willing to work a shift pattern and travel to customer sites Microsoft PKI ITSM tooling and processes Prior delivery within a secure or Defence environment Interested? Tektora are looking to speak with DV Cleared 3rd Line Storage Support Engineers ...

user incidents, requests, and support tasks within agreed service boundaries. Own support cases end-to-end, maintaining clear communication, user engagement, and accurate ITSM tracking. Execute joiner, mover, leaver (JML) activities in a controlled, auditable, and standards-aligned manner. Maintain endpoint, meeting room, and workplace technology readiness across supported locations. … Service Desk or routed directly through approved channels. Progress work through to resolution, maintain timely updates, and ensure every activity is accurately managed in ITSM tooling. User Lifecycle Delivery (JML) Execute onboarding, offboarding, access changes, device handovers, and related user lifecycle activities in line with defined controls, approval paths ...

monitoring.* Participate in CCRBs and drive continual service improvements.* Provide 24x7 on-call support on rotation for incidents and maintenance.* Use Jira Service Management and ITSM tools to manage escalations, track issues, and document changes.* Support in-house applications while ensuring policy alignment.* Balance project delivery with escalation duties … Information Systems, or related field.**Key Skills & Experience*****Essential**** Several years of Linux administration experience, ideally in an HPC environment.* Strong troubleshooting and IT service management skills.* Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform).* Experience with Docker and container orchestration.* Scripting skills (Bash, Python, Perl ...

working model with flexibility Varied role combining support and development Opportunity to influence process improvements Work within a collaborative regional IT team Exposure to ITSM, project management and integration projects Key Responsibilities Provide SharePoint administration, support and troubleshooting Resolve system issues and manage change requests Develop and enhance SharePoint solutions … Support integration of business systems with SharePoint Improve ITSM and project management tools Analyse application functionality and recommend improvements Configure, test and validate application solutions Produce functional specifications and documentation Work closely with stakeholders, analysts and technical teams Support business projects delivered through SharePoint About You 3-5 years' relevant ...

Payments happen everywhere. In stores, online, and across countless daily interactions. Ingenico helps businesses accept payments securely and seamlessly around the world. With operations in more than 30 countries, 4,000+ experts and over 45 ...

performance issues. The team can identify root causes across application, integration and data layers. Manage incidents, problems, changes, defects and technical backlog items through ITSM tooling and Azure DevOps. Work is prioritised by business impact and progressed in line with service expectations. Monitor platform health, integrations, batch jobs, APIs … platforms – GoAnywhere MFT/SFTP Core platforms – Genesys contact centre services Core platforms – Integrated and asynchronous processing Support and delivery tooling – Azure DevOps and ITSM tooling Support and delivery tooling – Sumo Logic and observability dashboards Support and delivery tooling – JSON, XML, payloads and log structures Support and delivery tooling – Runbooks ...

doingDeliver reliable execution of incidents, requests, and support tasks within agreed service boundariesOwn cases end-to-end: user communication, progress updates, and accurate ITSM/ticket managementExecute Joiner/Mover/Leaver (JML) activities (onboarding/offboarding, access changes, device handovers) in a controlled and auditable wayMaintain endpoint, meeting room … service delivery role)Strong working knowledge of Windows and macOS in managed settingsExperience supporting endpoint hardware, peripherals, collaboration tools, and workplace technologyConfidence working with ITSM tools, ticket discipline, SLA-driven delivery, and clear case ownershipUnderstanding of JML processes, access governance, and controlled execution of user changesGood understanding of ITIL-aligned ...

SiriusPoint is a specialty underwriter providing solutions to clients and brokers around the world. Bermuda-headquartered with offices in New York, London, Stockholm and other locations, we are listed on the New York Stock Exchange ...

hierarchical structures. Integrate NetBox with network management and assurance platforms, including Cisco Catalyst Centre . Develop integrations between NetBox and ServiceNow CMDB/ITSM . Automate network discovery, compliance reporting, auditing and configuration validation. Expand network automation using Python, Ansible, REST APIs and, where applicable, Terraform. Develop reusable automation workflows … support Network SRE practices. Identify opportunities for proactive monitoring, fault prevention and self-healing automation. Work closely with Operations, Security, Architecture, Platform and ITSM teams. Required Technical Skills Network Source of Truth/IPAM/DCIM Hands-on experience with one or more of: NetBox Nautobot IP Fabric Auvik SolarWinds ...

type: FTEJob Description :8+ years of hands-on ServiceNow experience.5+ years in a ServiceNow Architect or Lead Developer capacity.Proven experience implementing multiple ServiceNow modules (ITSM, ITOM, HRSD, SecOps, GRC/IRM, SPM).Deep expertise in: o ServiceNow scripting (Client C Server-side) o Flow Designer o Integration Hub o Service … verbal communication skills in English.Ability to work in high-pressure, regulated environments. DesirableServiceNow Certified Technical Architect (CTA) or progress toward CTA.Multiple ServiceNow CIS certifications (ITSM, HRSD, ITOM, SecOps, GRC).Experience in financial services or regulated industries.Knowledge of DevOps and CI/CD pipelines.Experience with ServiceNow Performance Analytics and Reporting.Familiarity with ...

8+ years of hands-on ServiceNow experience. 5+ years in a ServiceNow Architect or Lead Developer capacity. Proven experience implementing multiple ServiceNow modules, including: ITSM ITOM HRSD SecOps GRC/IRM SPM Deep expertise in: ServiceNow scripting (client-side and server-side) Flow Designer Integration Hub Service Portal/Employee … effectively in high-pressure, regulated environments . Desirable Qualifications ServiceNow Certified Technical Architect (CTA) or progress toward CTA. Multiple ServiceNow CIS certifications , such as: ITSM HRSD ITOM SecOps GRC Experience in financial services or other regulated industries . Knowledge of DevOps and CI/CD pipelines . Experience with ServiceNow ...

Tektora is seeking a DV Cleared Senior ITSM Engineer for a contract role to support a leading Defence and National Security IT provider. You will work on secure, large-scale ITSM deployments across hybrid environments. The role requires extensive ITSM tooling installation and configuration experience, with exposure to cloud ...

Type: Full-time, Permanent About the Opportunity Thames 360 Limited is delighted to be partnering with a global leader in IT Service Management (ITSM), consulting, and professional training solutions to find their next high-calibre sales professional. Our client has a rich history of pioneering industry frameworks and a reputation … experience, ideally within IT services, SaaS, consulting, or professional corporate training. Framework Knowledge: Familiarity with modern operational frameworks (such as ITIL, SIAM, or general ITSM) is highly advantageous, though not strictly mandatory. Strong Communicator: An exceptional relationship builder with a consultative, listener-first approach to sales who can confidently pitch ...

improvement initiatives from concept through to implementation and adoption. Act as a key stakeholder in the evolution and optimisation of the organisation's IT Service Management platform. Use data, reporting and service metrics to identify trends, drive efficiencies and improve service performance. Work collaboratively with technology and business teams … operational excellence. The Person With proven experience leading IT Service Improvement, Service Management or Service Transformation initiatives, you will possess: Strong understanding of ITSM best practices and service delivery frameworks. Experience implementing automation solutions that deliver measurable operational improvements. Familiarity with AI, with experience of workflow automation or low-code ...

Lead discovery conversations, customer workshops, business cases and executive presentations. Act as SCC's ServiceNow subject matter expert, identifying opportunities across key workflows including ITSM, ITOM, CSM, HRSD, SPM, SecOps, GRC and AI-enabled automation. Work with Account Managers, Solution Architects, Professional Services, ServiceNow and SCC teams to progress opportunities … EssentialProven experience selling Enterprise Service Management, ServiceNow, digital workflow or enterprise software solutions. Strong understanding of the ServiceNow platform and relevant workflows such as ITSM, ITOM, CSM, HRSD, SPM, SecOps or GRC.Track record of building pipeline, winning complex opportunities and achieving commercial targets. Experience engaging senior customer stakeholders and creating ...

hardware issues, including GPU‐based systems, fiber networks. Solid understanding of data center operations, server platforms, and enterprise networking principles. Practical experience with IT service management processes (ITIL/ITSM). Basic proficiency with Linux/Unix operating systems and command‐line tools. Proven ability to manage operational KPIs, incidents ...

Response Informatics in London is seeking a ServiceNow Green Developer to design ITSM solutions, automate workflows, and craft Python scripts for integrations. The role targets Green IT initiatives and optimized IT operations. The candidate should have 8+ years in ServiceNow Development/Design, strong Python scripting, and CMDB/reporting ...

Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership, and effective … agreed risk appetite. What you'll be doing Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across IT Service Operations Participate in on‐call and out‐of‐hours cover, providing business‐facing ...

Senior IT Systems Administrator (Linux & HPC)KBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense and industrial base. Drawing from its rich 100-year history and culture ...

influence how these capabilities develop, create reusable solutions and help shape the future of service delivery within Atos. Key Responsibilities Analyze service requirements (e.g., ITSM, operations, business processes) Design agentic workflows and orchestration logic Define interaction models between agents, systems, and humans Produce agent flow specifications and design artifacts Ensure … modeling (BPMN, orchestration, automation tools) Ability to define logical flows and decision trees Understanding of AI-assisted workflows and agent behavior modeling Experience with ITSM processes (incident, change, problem) Nice-to-Have Skills Familiarity with workflow tools (n8n, ServiceNow, etc.) Exposure to agent-based architectures Understanding of human involvement patterns ...

Europe. They help enterprises move from firefighting IT operations to something far more autonomous, combining strategic design with hands-on delivery across ITSM, ITOM, monitoring and event management. They are an accredited Halo partner and work deep in the leading AIOps and observability ecosystems. Small, sharp, and genuinely well regarded … through to configuration, data migration and go-live Configure workflows, SLAs, ticket types, automations, portals and reporting around each client's operating model Shape ITSM processes with clients, grounded in ITIL but built around how their teams really operate Build integrations between Halo and the wider toolchain, including monitoring, event ...

Deliver end‐to‐end process improvements across order‐to‐cash, procure‐to‐pay, and service lifecycle management. Oversee systems integration across CRM, ERP, and ITSM platforms. Strengthen financial controls, reporting, and automation. Manage stakeholders, governance, risks, and programme delivery through PMO structures. Drive change management and user adoption across cross … transformation programmes. Strong understanding of finance, service delivery, and systems integration. Skilled in stakeholder management, governance, and process optimisation. Experience with CRM, ERP, and ITSM platforms (e.g., Salesforce, NetSuite) is desirable. Background in Managed Services, VAR, Systems Integration, or technology‐led organisations is advantageous. PRINCE2, APM, or equivalent certification preferred. ...

this role, you will lead the design, governance, and architectural evolution of an enterprise-grade ServiceNow ecosystem. Operating at the intersection of core ITSM Pro and next-generation AI, you will transform enterprise service delivery by embedding Now Assist, Agentic AI, and automated digital workflows across complex, multi-system environments. … workflows to drive autonomous resolution, intelligent routing, and seamless employee experiences. Platform Architecture & Governance: Lead the technical strategy, scalability, and lifecycle governance for ServiceNow ITSM Pro, establishing high-performance standards, upgrade roadmaps, and platform guardrails. Service Experience Modernization: Design intuitive, modern portals and workspace interfaces using Employee Center, Service Portal ...

teams via secure sessions and live troubleshooting. • Conduct post-resolution validation: ping tests, trace routes, throughput checks, firewall/VLAN verification.**Documentation & Reporting**• Update ITSM tickets with actions taken, replaced components, and client sign-off. • Record spare parts usage in ITSM asset inventory. • Update network diagrams and CMDB after changes. ...

issues Monitor project progress, risks, and deliverables, ensuring appropriate governance and documentation is maintained Drive continuous improvements across application delivery, support processes, and IT service management practices Skills & Experience Required Previous experience delivering SAP projects within a Project Lead, Technical Project Manager, or similar role Strong understanding of SAP, including … technical and non-technical audiences Experience working with structured project delivery methodologies such as PRINCE2 would be beneficial Understanding of ITIL principles and IT service management processes is advantageous Excellent organisational skills, attention to detail, and a proactive approach to problem solving What’s On Offer Permanent position with ...