26 to 50 of 277 Performance Metrics Jobs in England

Design and implement standard operating procedures (SOPs) for the PMO. Develop training materials, onboarding plans, and playbooks to accelerate project manager ramp-up. Establish governance frameworks, reporting cadence, and performance metrics to track PMO health and project outcomes. Continuously assess and improve PMO processes for scalability, efficiency, TTV (Time to Value), and customer satisfaction. Serve as a mentor More ❯

new clients, ensuring a smooth transition and alignment with their expectations. Provide training and support to clients on our products/services, ensuring they maximise their usage and value. Performance Analysis and Reporting: oMonitor key performance metrics and KPIs to assess client satisfaction and identify areas for improvement. oPrepare regular reports and presentations for clients, showcasing progress … year. Great working environment with a friendly team. Contributory pension scheme. Receive up to 10 days of relevant training per year. A tailored professional and personal development plan. High performance computers for all employees. Work in a modern environment. Our Recruitment Process: Stage 1: A chat over the phone with our recruitment team to learn more about you and More ❯

new clients, ensuring a smooth transition and alignment with their expectations. Provide training and support to clients on our products/services, ensuring they maximise their usage and value. Performance Analysis and Reporting: oMonitor key performance metrics and KPIs to assess client satisfaction and identify areas for improvement. oPrepare regular reports and presentations for clients, showcasing progress … year. Great working environment with a friendly team. Contributory pension scheme. Receive up to 10 days of relevant training per year. A tailored professional and personal development plan. High performance computers for all employees. Work in a modern environment. Our Recruitment Process: Stage 1: A chat over the phone with our recruitment team to learn more about you and More ❯

requests Handle incidents and manage escalations Conduct routine checks to identify process defects Reporting Support the creation of routine reporting packs and dashboards for internal stakeholders, utilising and defining performance metrics - Service Level Agreements (SLAs) etc Conduct Analysis utilising tools such as Excel or PowerBI, to identify trends and opportunities for both system optimisation and improvement in operational … performance Continuous Improvement - Operations process optimisation Proactively identify opportunities for process improvement Define problem statements, objectives and requirements Analyse options and support in providing recommendations Drive the delivery of small Improvement initiatives Process Documentation Documentation of training guide materials for internal procedures Support in generating and maintaining a knowledgeable Problem Solving Critically assess and collaboratively work alongside the function More ❯

play a pivotal role in managing and optimising our social media channels, focusing on Power BI content. Your tasks will include developing content strategies, creating engaging posts, and analysing performance metrics to improve our outreach and engagement. Ideal Candidate: Demonstrable experience in social media management and content promotion Proficient understanding of Power BI or similar data visualisation tools … Strong analytical skills with the ability to interpret social media metrics Excellent writing and communication skills Creative mindset with a passion for crafting engaging content Experience with scheduling tools and platforms, particularly LinkedIn Self-motivated with the ability to work independently in a remote setting Benefits on Offer: Competitive salary package Flexible working hours Opportunities for professional development and … Develop comprehensive content strategies to enhance audience engagement Create, schedule, and publish posts across various platforms Monitor and respond to social media engagement, fostering community interaction Analyse social media metrics and report on performance to drive continuous improvement Collaborate with the team to develop promotional campaigns for our Power BI courses Review and improve existing social media profiles More ❯

play a pivotal role in managing and optimising our social media channels, focusing on Power BI content. Your tasks will include developing content strategies, creating engaging posts, and analysing performance metrics to improve our outreach and engagement. Ideal Candidate: Demonstrable experience in social media management and content promotion Proficient understanding of Power BI or similar data visualisation tools … Strong analytical skills with the ability to interpret social media metrics Excellent writing and communication skills Creative mindset with a passion for crafting engaging content Experience with scheduling tools and platforms, particularly LinkedIn Self-motivated with the ability to work independently in a remote setting Benefits on Offer: Competitive salary package Flexible working hours Opportunities for professional development and … Develop comprehensive content strategies to enhance audience engagement Create, schedule, and publish posts across various platforms Monitor and respond to social media engagement, fostering community interaction Analyse social media metrics and report on performance to drive continuous improvement Collaborate with the team to develop promotional campaigns for our Power BI courses Review and improve existing social media profiles More ❯

and team structure - identify gaps and define a short-term delivery plan. Lead and mentor DevOps and DBA teams, instilling best practices and driving accountability Own infrastructure architecture and performance - ensuring reliability, scalability, and cost-effectiveness Align technical operations with key e-commerce flows and performance metrics Challenge legacy approaches and implement improvements across tooling, processes, and … culture Drive infrastructure enhancements to improve website speed, reliability, and customer experience Conduct full reviews of New Relic, Rollbar, and Cloudflare usage - ensuring effective observability, alerting, and performance Maintain high standards of cloud security and ensure compliance Ensure robust performance of Redis and Couchbase databases Manage vendor relationships, licencing, and cost optimisation Inspire a culture of ownership, innovation More ❯

skills can make a real difference? If so, we have the perfect opportunity for you! This company is looking for someone passionate about turning data into actionable insights. Role: Performance Data Analyst Contract Type: Interim Day rate: up to £400/day depending on experience Location: London OR Crawley (hybrid - 3 days per week in office) As a Data … Analyst, you will provide meaningful insights, analysis, and reporting for stakeholders, driving performance improvement through enhanced reporting and key trend analysis. You'll support data projects and help develop systems that leave a legacy of better data insights. Key Accountabilities: Conduct deep analysis of existing data sets to uncover areas for improvement. Perform statistical analysis on big data to … identify trends. Create tools and platforms for data automation. Conduct diagnostic analysis to pinpoint routine performance losses. Enhance the internal reporting suite to improve data quality and efficiency. Simplify complex scenarios and effectively communicate outcomes. What We're Looking For: Strong understanding of performance analysis in a data-driven environment. Deep knowledge of statistical techniques for forecasting and More ❯

Analyst to join the Central Analytics Team and help us maximise the value we deliver to our audiences through the BBC portfolio. As the Data Analyst, you will provide performance data and uncover customer insights to support data-driven decision-making at the BBC. You will work with a variety of data sources to help us understand audience behaviour … and preferences - including analytics data, metadata systems, and third-party datasets. This role also involves collaborating with non-technical colleagues, advising them on performance metrics, and encouraging the use of self-serve tools managed by our team. WHY JOIN THE TEAM You'll join the BBC Central Analytics Team and be responsible for delivering data insights and building More ❯

and New Business. Team Management: Develop, manage and recruit a high-performing, hybrid sales team (each responsible for account management and new business sales), fostering a culture of accountability, performance, growth and continuous improvement. Set and manage sales targets by event, individual and key growth drivers, monitor performance metrics including pipeline health, conversion rates, activity levels, and … communicator with the ability to build trust and influence at all levels Self-motivated and proactive, with excellent organizational and prioritization skills Demonstrates credibility, leadership, and a culture of performance excellence Takes pride in representing the Company and Event brands with integrity and professionalism We offer a competitive compensation package which empowers our employees to thrive both professionally and More ❯

Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of … systems - Strong knowledge of contact centre technologies and platforms - Excellent stakeholder management and communication skills - Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools More ❯

Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of … systems - Strong knowledge of contact centre technologies and platforms - Excellent stakeholder management and communication skills - Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools More ❯

organisation, through effective end to end organisational design, manpower and talent planning. You will also help to power our leaders, acquire and grow our talent and build a high-performance accountable and engaged culture. This requires a strong balance of strategic thinking, business and financial acumen as well as proactive solutions, and data and insight led operational delivery, in … into simple, actionable People initiatives that deliver organisational effectiveness, aligned to organisational goals. Developing strong, credible proactive and valued relationships at all levels, championing inclusion and creating an engaged performance culture enhancing TalkTalk’s reputation. Elevating leadership impact by shaping & delivering key development initiatives that build capability, drive accountability, and support a high-performance, agile, can-do culture. … place at the right time to achieve our goals, carefully considering requirement/impact of contractor/outsourced resources, legal & best practice considerations and future growth. Culture specialist Embedding performance metrics and frameworks that assess and enhance individual and organisational performance and promote a continuous improvement culture. Building a positive climate where concerns are addressed and conflicts More ❯

leading the NHS Data Security and Protection Toolkit (DSPT) submission process as well as working closely with clinical colleagues to present accurate, timely, and actionable data via dashboards and performance reports. An essential responsibility of this role is to ensure the organisation meets the Care Quality Commission (CQC)s regulatory requirements, on data, evidence, and compliance. About us At … strategic decision-making. Development of clinical systems to optimise data management to support patient pathways and care. Work collaboratively with the clinical management team to produce clinical dashboards and performance metrics that reflect patient outcomes, caseload activity, and quality indicators that reflect both Care Quality Commission (CQC) Single Assessment Framework standards and National Institute for Health and Care More ❯

teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service More ❯

teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service More ❯

teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service More ❯

teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service More ❯

teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service More ❯

teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service More ❯

with business analysts, product managers, and other partners to ensure alignment between technology solutions and business objectives. Leads the project delivery (cost and timelines), Monitors project progress, supervise key performance metrics, and provide regular updates to senior management. Skills Leadership and Team Management: Over 10 years of technology leadership experience. Directly lead up to 5 global engineering teams More ❯

incident response, and vulnerability management capabilities. This senior role, reporting directly into the CISO is accountable for driving the strategic direction of Arm's Detect & Response function, delivering outstanding performance and ensuring we are resilient against an evolving threat landscape! In addition to operations, you will lead cyber crisis management, C-Suite level stress testing, team development, and top … Provide strategic input and collaborate with IT, Enterprise Security, and business leadership to inform security roadmaps, governance, and operating models. Maintain a balanced, comprehensive framework of processes, governance, and performance metrics (e.g., SLAs) for operations. Coordinate security testing, audit, governance, and operational reporting. Champion a culture of continuous learning, training, and professional development across the team, including handling … wellbeing and performance for an agile, high-impact environment! Maintain awareness of internal and external technology development, particularly across emerging AI use, enabling continuous improvement and innovation. Required skills and experience: 10+ years of experience in a security role focused on the entire threat lifecycle with demonstrated experience designing and implementing Security Operations strategies within a sophisticated enterprise and More ❯

LLM applications at scale, ensuring they perform reliably in production environments. This includes containerizing AI services, implementing deployment pipelines for rapid iteration, and establishing monitoring systems that track both performance metrics and AI-specific indicators like response quality, hallucination rates, and autonomous decision accuracy. Your role encompasses ensuring our AI systems are production-ready and enterprise-grade. You … ll manage the infrastructure that powers our AI applications, optimizing for both performance and cost-effectiveness, establishing automated evaluation frameworks for LLM applications, and build robust fallback mechanisms. You'll ensure our AI systems meet security and compliance requirements while maintaining the ability to rapidly iterate and improve AI capabilities based on user feedback and performance data. What … AI/ML services (Azure preferred, also AWS or Google Cloud), container orchestration (Docker, Kubernetes), CI/CD deployment pipelines, automated testing for LLM applications, infrastructure monitoring, logging, and performance tracking Strong problem-solving abilities with experience debugging AI systems, optimizing performance bottlenecks, and implementing scalable solutions Collaborative mindset with excellent communication skills to work effectively with cross More ❯

evidence-based priorities and acceptance criteria. · Ensure solutions align with user needs, business objectives, and technical constraints. · Assist in user research activities, including surveys, interviews, and usability testing. · Monitor performance metrics and identify areas for optimization. · Communicate findings clearly to stakeholders and team members. · Promote a user-centered approach throughout the product lifecycle. · Ensure compliance with data privacy More ❯

with ERP and eCommerce platforms Define, document, and optimise CRM processes, user journeys, and data flows Provide training, onboarding materials, and ongoing support to drive adoption Monitor CRM adoption, performance metrics, and user feedback for continuous improvement Ensure data integrity and compliance with regulations such as GDPR Support change management initiatives and internal communications What We’re Looking More ❯