51 to 75 of 389 Performance Metrics Jobs in England

with Zendesk’s product roadmap, influence future innovations, and ensure a unified go‐to‐market strategy. Measure & Optimize Impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time‐to‐resolution) to demonstrate ROI and inform continuous improvement. Champion AI Adoption: Collaborate with Customer Success … earning stakeholder trust. Customer-Obsessed: You listen deeply, empathize authentically, and design with the customer at the center. Analytical Storyteller: You turn data and metrics into compelling business insights. Innovative Problem Solver: You approach challenges creatively leveraging technology to unlock new opportunities and value. #LI-UK1 The intelligent heart ...

Delivery role encapsulates the responsibilities for overseeing the day-to-day bookings support operations, handling efficient and smooth processing of client enquiries, optimises team performance through well defined metrics and processes and ensures a seamless customer experience. Closely works with Operations, Product and Engineering teams to improve … operations call centre team. Operations Management: Oversee the day-to-day booking support operations, ensuring SLAs and KPIs are consistently met Monitor real-time performance metrics and identify bottlenecks, taking corrective measures such as staffing or workflow adjustments, Manage the inbound and outbound booking enquiries across YouTrack, chat ...

maturity of Made Tech’s operational capabilities incident, problem, and change management; monitoring and observability; automation and AIOps; governance; operational playbooks; runbooks; service health metrics; and 24/7/365 support patterns. You will ensure our teams have the skills, tools, and structures they need to deliver consistently … patterns, readiness assessments, patching/maintenance cycles, and resilience practices. Building and mentoring teams of engineers and operational specialists, growing capability and establishing clear performance and quality expectations. Driving operational excellence through governance frameworks, measurable KPIs/SLOs, automated monitoring, strong problem management, and continuous improvement. Developing and implementing ...

Active WMS, SAP and financial systems. Identify trends, risks, opportunities and root causes, delivering actionable insights and recommendations. Develop, maintain and enhance reporting and performance metrics across warehouse operations, inventory, transport, customer service, labour productivity, costs, budgets and financial performance. Ensure reporting information is accurate, relevant and aligned ...

subscriber base. You'll bridge technical excellence with business value, ensuring AI solutions integrate seamlessly with our telecommunications infrastructure while meeting operational, budget, and performance requirements. This role requires deep technical expertise combined with strong communication skills to work effectively with both engineering teams and business stakeholders, translating complex … ventures, ensuring seamless data flow and system reliability Design integration patterns and API strategies that connect AI services with existing platforms while maintaining security, performance, and data quality standards Collaborate with enterprise architects and engineering teams to ensure AI solutions align with overall technology architecture and infrastructure capabilities Establish ...

maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring … agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded. Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes ...

expansion, and operational excellence across the region. You will be responsible for developing and executing the regional go-to-market strategy, building a high-performance sales culture, and ensuring alignment across commercial, customer success, marketing, and product teams. This role requires a strategic and commercially driven leader with deep … increase market penetration. Lead, coach, and develop the UK & Ireland sales organization, including both New Business and Renewal Sales teams. Foster a high-performance, customer-centric culture focused on accountability, collaboration, and continuous improvement. Establish clear sales objectives, performance metrics, and development plans for all team members. ...

Ensuring service levels, processes and quality standards are consistently met Handling escalated incidents and driving issues through to resolution Monitoring ticket quality, compliance and performance metrics Supporting recruitment, onboarding, performance reviews and career development Working closely with IT teams, third‐party suppliers and project teams to ensure ...

tools, and ways of working. Collaborate with teams to identify and implement AI-enabled solutions, automation opportunities, and productivity improvements. Monitor delivery and operational metrics, develop and maintain data-driven reporting and dashboards, and provide actionable insights, analysis, and recommendations to support informed decision-making. Analyze project, release, incident … enabled capabilities, operating models, or process changes as part of organizational transformation initiatives. Experience developing and presenting data-driven reporting, dashboards, KPIs, and performance metrics for technical and business stakeholders. Strong analytical, problem-solving, and decision-making skills, with the ability to interpret complex data sets and generate ...

industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance – we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether … translate business needs into technical specifications Guide Business ton ensure a robust environment Create detailed, high-level technical designs, prioritizing scalability, security, and performance Select optimal technologies, frameworks, and platforms for system development Offer technical guidance throughout the systems lifecycle Enforce best practices, design standards, and architectural principles Identify ...

mining and manipulation to understand the quality and completeness of data to advise and define key changes to technology architecture & data models to facilitate performance measurement & business insight. Lead the development of new installations and patches for the relevant insight platform and support upstream system developers and downstream stakeholders … testing, release management and rollback processes. Implement monitoring, logging and observability for data pipelines and dashboards (for example Application Insights, logging frameworks and pipeline metrics) and act on alerts. Work with ML/agentic automation teams to integrate or evaluate agent-based workflows where applicable (e.g. controlled LLM agents ...

engagements, and drive operational excellence across multidisciplinary teams. The ideal candidate will have a strong track record in managing strategic technology programmes, overseeing delivery performance, strengthening commercial outcomes, and building effective relationships with clients, senior stakeholders, and technology partners. This role requires a strategic yet hands-on leader … align technology delivery with business objectives, manage financial and operational performance, and ensure the successful execution of complex projects and transformation initiatives. Key Responsibilities Delivery Leadership & Programme Management Lead the end-to-end delivery of complex enterprise technology projects, programmes, and digital transformation initiatives. Manage multidisciplinary teams across technology ...

address recurring product concerns and implement improvements. Take proactive measures to manage customer feedback, escalating issues when necessary. Track and report on key performance metrics (KPIs) including sales conversions, content performance, product visibility, and customer satisfaction. Analyse data to provide actionable insights and recommendations for improving product … listings and enhancing the customer experience. Be part of a positive and collaborative high-performance culture, encouraging teamwork, innovation, and professional growth. Understand, communicate, and always uphold Belkin's company values. What you'll need Experience in digital merchandising, ecommerce or a related role, preferable with experience in Amazon ...

Pricing, Data Science and Technology teams, the Data Engineer will deliver reliable, high-quality data products that enable data-driven decision making, improve portfolio performance and support strategic business objectives. What you’ll be responsible for: Design, develop and maintain scalable data pipelines, platforms and data assets that support … create reliable and analytics-ready data solutions. Develop and maintain data marts, reporting layers and semantic models that provide actionable insights into underwriting performance, loss ratios, portfolio health and key business metrics. Apply data architecture principles, data modelling standards and engineering best practices to ensure solutions are scalable, secure ...

issues. Maintain working knowledge of web technologies, including HTML, CSS, and common marketing technology integrations. Customer Success & Optimization Conduct post-event reviews to analyze performance metrics and recommend future improvements. Deliver customer training and educate users on ON24 functionality and best practices. Identify opportunities to improve adoption, engagement … Adobe Creative Suite. Familiarity with CRM and marketing automation platforms such as Salesforce, Marketo, HubSpot, Eloqua, or similar solutions. Understanding of digital engagement metrics and reporting. Preferred Qualifications Experience supporting enterprise customers. Experience leading live webinar and virtual event production. Knowledge of marketing technology ecosystems and standard integrations. Project ...

strategy in alignment with business, technology and value stream objectives Manage the end-to-end IT supplier lifecycle, including evaluation, selection, tendering, contract negotiation, performance management and offboarding Establish and operate a robust IT supplier governance framework, including service level agreements and performance metrics … liaison between Digital Information teams, business stakeholders, procurement, finance and external suppliers Lead supplier review meetings to monitor customer satisfaction, service quality and SLA performance Identify and resolve supplier service gaps, risks, compliance issues and performance concerns Support budget management, cost-saving initiatives and continuous improvement across ...

delivery of modern Quality Engineering practices that embed testing within CI/CD pipelines and supports fast, reliable software delivery.Driving improvements across engineering performance metrics such as lead time, automation coverage, deployment frequency, change failure rate, and defect escape ratesChampioning shift-left practices including functional, performance, resilience … across web, mobile, API, and a Core Banking platform using technologies including Playwright, Appium, Selenium, C#, Java, Azure DevOps, CI/CD pipelines, Postman, performance testing tools, and monitoring platforms.Working closely with the engineering community to improve testability, observability, and quality throughout the software development lifecycle.Mentoring and supporting Quality ...

industry. Role overview of our Through Life Systems Manager Providing the support and maintenance layer to our globally deployed maritime systems, ensuring exceptional operational performance and continuous improvement. This role involves managing support workflows, tasking of preventative and corrective maintenance and our in-country partners to ensure that … high-level up-time performance for our systems is maintained for all equipment. Scope of equipment includes all national network, infrastructure, sensors and command centre facilities. This is a new role with significant responsibilities. We are seeking an experienced Through Life Systems Manager The role of Through Life Systems ...

industry. Role overview of our Through Life Systems Manager Providing the support and maintenance layer to our globally deployed maritime systems, ensuring exceptional operational performance and continuous improvement. This role involves managing support workflows, tasking of preventative and corrective maintenance and our in-country partners to ensure that … high-level up-time performance for our systems is maintained for all equipment. Scope of equipment includes all national network, infrastructure, sensors and command centre facilities. This is a new role with significant responsibilities. We are seeking an experienced Through Life Systems Manager The role of Through Life Systems ...

program manager , you will be the operational backbone of a product organization, streamlining workflows, automating reporting, and creating transparency across roadmaps, OKRs, and performance metrics. You will partner closely with product managers, engineering leaders, and stakeholders to ensure the product team operates efficiently, communicates effectively, and delivers measurable impact. … automate reporting workflows Coordinate quarterly planning cycles with technical delivery managers and engineering leads, ensuring product roadmaps are accurate and aligned with stakeholder expectations Performance Visibility & Metrics Management Build and maintain performance dashboards tracking stability metrics, OKR adherence, and product health across the portfolio Partner with ...

Purpose of the job We are seeking a visionary Creative Director for a leading global Technology client to lead creative direction in a high-performance in-house creative studio. This role is pivotal in helping define and elevate the creative marketing for a product that generates over $200bn revenue … integration _ act as the subject matter expert for the practical application of generative AI tools to optimize the creative production cycle Digital + performance focus _ work closely with Performance Marketing teams to translate quantitative insights (CPA, ROAS, CTR) into actionable creative direction Testing + optimization _ lead a creative ...

sector SaaS products, translating product strategy into a technical roadmap and delivering it through the "OneStack" Agentic SDLC. You will drive a 6x delivery performance multiplier, uphold the highest standards of quality, security and user experience, and ensure product engineering initiatives are executed on time and aligned to customer … build on the "OneStack" Agentic SDLC within your product teams, leveraging AI agents to automate the toil of testing, deployment, and remediation. 6x Performance Multiplier: Evolve your engineering teams' capabilities and ways of working to unlock a 6x improvement in delivery performance and quality, in line with ...

relevant systems. Monitor framework obligations, renewals, reporting requirements, and compliance deadlines. Develop and maintain Power BI dashboards and reports to provide visibility of framework performance, compliance, utilisation, revenue, margin, and commercial opportunities. Produce regular management information and performance reporting for senior leadership, identifying trends, risks, and recommendations … routes to market, and compliance requirements. Act as the internal subject matter expert for all active frameworks, providing training and ongoing support. Track framework performance, utilisation, revenue, and commercial opportunities, providing insight and recommendations. Coordinate framework reviews, supplier relationships, and engagement with framework authorities. Manage contractual obligations, MI returns ...

insights and dashboards that drive strategic decisions. Use predictive analytics to identify risks, opportunities, and future trends. Lead continuous improvement initiatives that enhance delivery performance and value. Coach and influence stakeholders on agile portfolio management and best practice. Work with leading tools including Power BI, Apptio, and Azure DevOps … following: Power BI, Apptio TargetProcess and Azure DevOps to develop reporting, dashboards and portfolio insights. Ability to manage and communicate dependencies, risks, performance metrics and delivery outcomes across multiple Agile Release Trains. A passion for continuous improvement , with experience facilitating Inspect & Adapt workshops and driving positive change. Excellent ...

delivery of modern Quality Engineering practices that embed testing within CI/CD pipelines and supports fast, reliable software delivery. Driving improvements across engineering performance metrics such as lead time, automation coverage, deployment frequency, change failure rate, and defect escape rates. Championing shift-left practices including functional, performance … across web, mobile, API, and a Core Banking platform using technologies including Playwright, Appium, Selenium, C#, Java, Azure DevOps, CI/CD pipelines, Postman, performance testing tools, and monitoring platforms. Working closely with the engineering community to improve testability, observability, and quality throughout the software development lifecycle. Mentoring ...