76 to 100 of 241 Performance Metrics Jobs in England

2nd Line Support teams, ensuring smooth delivery of support services and outstanding customer experience. The Role As Helpdesk Manager, you will be responsible for both the operational and technical performance of our service desk. You'll mentor and develop the team, manage escalations, and work closely with clients and internal stakeholders to deliver a first-class support service. This … improvement. Process Improvement: Continuously review and enhance helpdesk processes, documentation, and workflows. Project Involvement: Support and lead elements of IT projects, deployments, and system upgrades. Reporting & KPIs: Monitor team performance metrics and provide management reports on service levels and client satisfaction. About You We're looking for a proactive, hands-on leader with a passion for service delivery More ❯

system to manage planning, scheduling, and inventory control functions. * Ensure accurate data entry and maintenance of BOMs, routings, work orders, and inventory records. * Generate reports and dashboards to track performance metrics such as OTD (On-Time Delivery), schedule adherence, and capacity utilization. Cross-Functional Collaboration * Work closely with the Planner, Sales, Customer Service and Operations to align production … APICS CPIM or CSCP certification ( Desirable ) * Experience in problem solving newly introduced ERP systems * Experience with lean manufacturing and continuous improvement methodologies. * Familiarity with Metal fabrication processes ( Desirable ) Key Performance Indicators (KPIs): * Schedule adherence * On-time delivery rate * Inventory turnover * Production efficiency * ERP data accuracy The above is a selection of responsibilities, there may be other tasks not listed More ❯

weeks' notice Overview This role focuses on defining data requirements, assessing AI products, and evaluating the business value of new and existing tools. Responsibilities Develop KPIs to measure performance and track success across products. Build a metrics framework to evaluate cost savings, risk reduction, revenue impact, and overall value of new initiatives. Review existing products and determine whether … documentation to support decision-making and governance. Required Skills & Experience Experience evaluating AI solutions as well as standard business products. Strong analytical skills with a focus on business value, performance metrics, and product assessment. More ❯

Workday, PeopleSoft) Troubleshooting Kronos system errors, security roles, and data inconsistencies. Analytical & Reporting Skills Ability to analyse workforce data for trends, compliance, and efficiency improvements. Experience creating dashboards and performance metrics for labor utilisation. Strong skills with Excel, data analysis, and pivot tables. Experience preparing audits for timekeeping compliance. Stakeholder Support & Training Supporting HR, Payroll, and Operations teams More ❯

market trends and customer need to identify growth opportunities. • Manage product positioning, pricing, and promotional activities. • Build strong relationships with vendors and partners to enhance SCC's offerings. • Monitor performance metrics and report on campaign effectiveness. • Ensure compliance with SCC's standards and industry regulations. • Undertake activity to bring new services to market within the business, ensuring that More ❯

data quality, compliance, and stewardship. BI Solutions: Lead the adoption of scalable, secure, and user-centric BI tools and platforms. Insight Delivery: Translate complex data into actionable insights and performance metrics. Innovation: Explore and implement emerging technologies and methodologies in BI and analytics. Culture & Change Leadership: Promote data literacy and evidence-based decision-making across the organisation. Stakeholder Engagement More ❯

We are seeking a proactive Contact Centre Manager to lead and optimise the performance of a customer-focused team within the technology and telecoms industry. This role is based in Reading and requires strong organisational and leadership skills to ensure exceptional service delivery. Client Details This is an exciting opportunity to join a medium-sized organisation within the technology … maintaining high standards in customer service. Description Manage day-to-day operations of the contact centre to ensure smooth workflows. Lead, coach, and develop a team to achieve key performance indicators. Implement strategies to enhance customer satisfaction and service quality. Monitor and analyse performance metrics to identify areas for improvement. Collaborate with other departments to address customer More ❯

makers at care providers Conduct market mapping and research to identify best-fit prospects and maximise outreach strategies Leverage sales coaching through our sales coaching providers to continuously improve performance and sales techniques Report regularly on progress, performance metrics, and opportunities to optimise outbound strategy. This will be a great opportunity for you if you want to More ❯

product adoption, retention and expansion Foster a culture of customer-centricity, accountability, and continuous improvement. Analyze customer feedback and usage data to identify risks and opportunities. Monitor customer health metrics and proactively address risks to retention and satisfaction. Establish performance metrics (churn rate, Net Promoter Score (NPS), and Customer Lifetime Value (CLV) and ensure continuous improvement. Advocate … and Support to ensure a seamless customer experience. Lead, mentor, and grow employee capabilities for a high performing Customer Success team with clear and actionable goal setting, development, and performance expectations. Develop customer success team's skills related to product/technical knowledge, analytics, customer interviewing to understand customer needs, customer relationship/networking, data storytelling and impactful presentation. More ❯

visually engaging, on-brand marketing materials. Conduct research on industry trends, competitors and audience needs to inform timely, relevant content and fuel continuous innovation. Monitor and report on content performance, providing actionable insights to optimise campaigns and maximise impact. Ensure all content reinforces Oak's brand narrative, tone of voice and positioning, working closely with the Head of Brand … events and product launches. Utilise tools like Adobe InDesign to design and format visually marketing materials. Leverage HubSpot to build lead nurture campaigns, create automated workflows and track Marketing performance Ensure all content is optimised for SEO and brand voice and tone is consistent across all , providing regular feedback, supporting professional development and allocating tasks Requirements What we're … Exceptional writing and editing skills, with a strong portfolio to match Strategic thinker with commercial awareness and understands how content fuels growth Knowledge of SEO, demand generation and content performance metrics Strong project management and stakeholder communication skills Bonus: experience working on internal comms, employee engagement, or HR tech content Experience in managing or mentoring junior team members More ❯

to lead a high-performing team responsible for managing new enquiries and ongoing patient care. This role is pivotal in driving service excellence, improving patient experience, and delivering measurable performance results. You'll combine hands-on operational leadership with strategic oversight — optimising systems, refining patient pathways, and ensuring that every interaction reflects our clients' commitment to quality and compassion. … Key Responsibilities Performance & KPI Management Own and monitor performance metrics across enquiry and patient support functions. Track daily dashboards and produce weekly reports for senior management. Achieve strong conversion rates and service-level performance. Ensure prompt patient follow-up and timely communication throughout the care journey. Team Leadership & Culture Lead, motivate, and support the Patient Support Team More ❯

manage a talented team of engineers, oversee daily operations, and ensure SLA excellence across a diverse client base. Youll be instrumental in shaping processes, mentoring staff, and driving technical performance in a company that truly values innovation, collaboration, and growth. Required Skills: Proven experience as a Service Desk Manager/Team Leader within an MSP environment (essential) Strong knowledge … of MSP operations, service delivery, and escalation management Solid technical understanding of Microsoft 365, Azure, networking, and infrastructure Excellent leadership, coaching, and communication skills Ability to manage workloads, performance metrics, and client relationships remotely Strategic thinker confident implementing new ideas and improving service efficiency Exclusive Benefits: £40,000 - £50,000 Salary Fully Remote Role flexibility to work from More ❯

Monitor account activity and ensure clients are drawing down on available services effectively. Collaborate with internal teams (Sales, Operations, Finance, Product, etc.) to deliver seamless client experiences. Regularly review performance metrics with clients and provide recommendations for optimisation. Prepare and deliver reports, proposals, and business reviews to demonstrate value delivered. Qualifications Proven track record as an Account Executive … usage patterns. Strong organisational skills and ability to manage multiple priorities. Proficiency with CRM systems and MS Office tools (Excel, PowerPoint, etc.). What We Offer Competitive salary and performance-based bonus. Opportunity to work with leading clients in [industry/sector]. Professional growth in a collaborative, fast-paced environment. Benefits package including [health, pension, etc.]. Additional More ❯

Monitor account activity and ensure clients are drawing down on available services effectively. Collaborate with internal teams (Sales, Operations, Finance, Product, etc.) to deliver seamless client experiences. Regularly review performance metrics with clients and provide recommendations for optimisation. Prepare and deliver reports, proposals, and business reviews to demonstrate value delivered. Qualifications Qualifications & Experience Proven track record as an … Strong organisational skills and ability to manage multiple priorities. Proficiency with CRM systems and MS Office tools (Excel, PowerPoint, etc.). Additional Information What We Offer Competitive salary and performance-based bonus. Opportunity to work with leading clients in [industry/sector]. Professional growth in a collaborative, fast-paced environment. Benefits package including [health, pension, etc.]. Still More ❯

and attribution expertise. You will be liaising with a range of clients in a support/consultative capacity, helping them to discern insight and strategy based on the key performance metrics put together through the Data Science model. The role will be dynamic and varied, with future opportunities to move departments through a bespoke Centre of Excellence Grad … business's products, and provide ongoing client training on these Ensure the timely and successful delivery of solutions, according to customer needs and objectives Forecast and track key account metrics, identify, and help realise upsell opportunities; grow opportunities within the customer base, and collaborate with the sales team to ensure growth attainment Continually strive to provide the best customer More ❯

tracking and approval Reporting: Responsible for designing, implementing and maturing portfolio delivery and Exec level reporting Reporting on portfolio level risks, constraints and opportunities Develop and implement key portfolio metrics and insights to support leadership decision making Develop and implement domain portfolio health check reporting Visibility: Responsible for enabling visibility of all portfolio initiatives and enable a single Tech … content for accuracy and currency Qualifications: Essential 5+ years of experience within a portfolio/enterprise level PMO Strong understanding of portfolio management frameworks Understand KPIs, dashboards, and portfolio performance metrics Significant experience in PPM tools Desirable Advanced data analysis and visualization An appropriate degree, equivalent qualification or experience Experience in identifying and implementing continuous improvement efforts and More ❯

CD pipelines using tools such as GitLab CI, Jenkins, Ansible, Terraform, and CloudFormation. • Security Leadership: Implement and monitor security best practices to ensure our infrastructure is resilient and secure. • Performance Monitoring: Keep a close eye on performance metrics across all nodes and proactively address issues. • Team Mentorship: Collaborate with senior technical leads and mentor junior engineers, sharing More ❯

current state of service management processes and identify areas for improvement. Design and begin implementation of core ITIL processes (Problem and Knowledge Management as a priority) Review SLAs and performance metrics and recommend improvements. Coach and mentor existing staff to adopt ITIL principles and develop process ownership. Drive collaboration between technical teams, service desk, and business users to … maturity and produce achievable plan for 12 week period. Implementation or enhancement of key ITIL processes and documentation. Knowledge transfer and coaching plan for the internal team. Agreed service performance reporting and improvement framework. SERVICE DELIVERY, SERVICE, ITIL, COMMUNICATION, PUBLIC SECTOR, GOVERNMENT Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the More ❯

to produce high-quality work that meets the needs of users. Alongside this, you will play an active role in contributing to our Service & Organisation Design practice. Dimensions Key performance indicators for the role Individual utilisation: 90% Problem solving responsibility and complexity Medium, providing practice specific support on client projects to other service designers working in complex spaces Internal … creating a clear case for change based on user evidence, business outcomes, and/or financial evidence. Ability to analyse both qualitative and quantitative data (e.g. user feedback, service performance metrics) to inform and iterate on design decisions. Knowledge of and experience in designing services that adhere to standards for accessibility and inclusive design. Experience of working across More ❯

receive top-notch support. What you’ll do: Lead and motivate the service desk team Manage SLAs and maintain contractual requirements Build strong client relationships and identify opportunities Track performance metrics and drive continuous improvement What we’re looking for: Strong leadership and communication skills Problem-solving and customer service expertise Ability to work with data to improve More ❯

receive top-notch support. What you’ll do: Lead and motivate the service desk team Manage SLAs and maintain contractual requirements Build strong client relationships and identify opportunities Track performance metrics and drive continuous improvement What we’re looking for: Strong leadership and communication skills Problem-solving and customer service expertise Ability to work with data to improve More ❯

and up-to-date customer data. Develop and implement CRM strategies to improve customer retention and loyalty. Segment customer data to create personalized marketing campaigns. Monitor and analyse CRM performance metrics to identify trends and opportunities. Collaborate with sales and marketing teams to align CRM initiatives with business goals. Skills & Experience Proven experience as a CRM Manager or More ❯

on territory needs and market analysis Generate partner-sourced pipeline Oversee the onboarding and training of new partners Develop and implement strategic partner and territory plans Monitor & Analyze partner performance metrics Collaborate cross-functionally with internal sales, marketing, and other teams to ensure alignment and maximize partnership efficacy Identify opportunities to enhance partnership outcomes and proactively address challenge More ❯

accountability. Experience building or formalising a project function. The Rewards £60,000 salary Quarterly bonus (up to 5% of salary) Annual bonus (up to 10% of salary) Clear, achievable performance metrics tied to delivery, profitability, and revenue. Leadership development and mentoring. Opportunity to play a key role in the company’s strategic growth. If you are ready to More ❯

Oversee the creation of proposals, presentations, and tenders to ensure consistency and impact. Lead, mentor, and inspire the business development team to deliver consistently against acquisition goals. Define clear performance metrics and reporting to track progress and success. Provide market intelligence and competitor insights to shape business strategy. Act as a senior ambassador for ITPS at industry events More ❯