76 to 100 of 2,044 Performance Metrics Jobs in England

development to support the modernisation of multi-channel contact centre operations, workforce management, and reporting capabilities. The role requires a deep understanding of telephony, CRM systems, workflow automation, and performance analytics, ensuring business needs are translated into effective, scalable solutions. Key Responsibilities Multi-channel contact centre and workforce management• Define and document detailed requirements for multi-channel customer interaction … development of quality monitoring frameworks, including structured scoring methodologies, and reporting metrics.• Define requirements for call recording compliance, data retention policies, and security controls.• Provide business analysis for agent performance tracking, SLA adherence, and customer experience insights.Data analysis, reporting, and performance tracking• Identify key performance indicators (KPIs), including response times, service levels, cost efficiency, and workforce productivity. … Deliver trend analysis, MI reporting, and forecasting models to support decision-making.• Define requirements for real-time monitoring tools and dashboards to track operational performance across multiple channels. Skills & experience Essential• Proven experience as a business analyst, preferably within a contact centre, customer service, or operations environment.• Strong expertise in multi-channel communication platforms, workforce planning, and CRM integration. More ❯

are seeking a detail-oriented and data-driven Tech Operations Analyst as part of our Technical Operations team. This role is pivotal in driving operational excellence through data analysis, performance monitoring, and tool optimisation. You will work closely with cross-functional teams to leverage tools such as Jira, Tableau and other data sources, developing dashboards and insights that inform … decision-making and enable the establishment of performance baselines. Your key responsibilities will include: Data Analysis & Reporting: Analyse operational data from tools like Jira, Plandek, and OKR platforms to identify trends and inefficiencies. Build dashboards (e.g., Tableau) that provide clear, actionable insights. ️ Tool & Process Management: Optimise Jira usage across teams - from custom field management to workflow configuration - ensuring it … aligns with OKRs and supports transparency. OKR & Baseline Tracking: Partner with leadership to define, track, and report on OKRs. Help establish performance baselines to improve forecasting and capacity planning. Cross-Functional Collaboration: Work closely with Engineering, Product, and Data teams to understand requirements, surface the right metrics, and communicate insights clearly. Continuous Improvement: Proactively identify ways to enhance More ❯

presentation layers to power reporting and analytics Collaborate with stakeholders, product owners, and developers Create and maintain data models that serve as a foundation for reporting and analytics Monitor performance metrics and troubleshoot issues within the data architecture, ensuring optimal health and efficiency. Skills and Experience: Bachelor's degree or higher in a technical discipline Proven experience as … Redshift, Lambda, API Gateway Strong SQL skills for complex data queries and transformations Python programming for data processing and analysis is a plus Strong acumen for application health through performance monitoring, logging, and debugging AWS or Snowflake certifications are a plus MUST HAVE SNOWFLAKE, AWS, SNOWPRO CORE More ❯

presentation layers to power reporting and analytics Collaborate with stakeholders, product owners, and developers Create and maintain data models that serve as a foundation for reporting and analytics Monitor performance metrics and troubleshoot issues within the data architecture, ensuring optimal health and efficiency. Skills and Experience: Bachelor's degree or higher in a technical discipline Proven experience as … Redshift, Lambda, API Gateway Strong SQL skills for complex data queries and transformations Python programming for data processing and analysis is a plus Strong acumen for application health through performance monitoring, logging, and debugging AWS or Snowflake certifications are a plus MUST HAVE SNOWFLAKE, AWS, SNOWPRO CORE #J-18808-Ljbffr More ❯

others. Great service is paramount for our continued expansion and the trust of our partners. The role of Operations Manager is ensuring this is delivered consistently by using data metrics allied with staff development to affect a continuous improvement programme which allows us to retain staff and keep scaling the business. You will have specific responsibility for the following … productivity and efficiency across all departments. Monitor daily operations and ensure compliance with company policies and industry regulations. Lead, mentor, and motivate a diverse team of employees to achieve performance targets. Analyse operational performance metrics to identify areas for improvement and implement corrective actions as necessary. Collaborate with other departments to streamline processes and enhance overall service … delivery. Manage budgets, forecasts, and resource allocation to ensure operational sustainability. Foster a culture of safety, quality, and continuous improvement within the organisation. Prepare regular reports on operational performance for senior management review. Qualifications Proven experience in an operations management role or similar position within a relevant industry. Strong leadership skills with the ability to inspire and develop teams. More ❯

innovation, and risk management. Infrastructure Architecture & Operations: Oversee architecture, engineering, and operations across all infrastructure domains: compute, network, cloud, storage, BCP/DR and workplace technologies. Ensure availability, scalability, performance, and cyber-security across the firm’s global footprint. Maintain an effective hybrid infrastructure spanning on-premise and cloud services (Azure), ensuring high security and compliance. Build, inspire, lead … and develop a high-performing, globally distributed team of infrastructure engineers professionals. Foster a culture of high-performance, accountability, service excellence, and continuous improvement. Manage vendor relationships, including infrastructure partners, service providers, and hardware/software suppliers to ensure value, performance, and innovation Service Delivery & Governance: Oversee global IT support and service desk functions, ensuring consistent, high-quality … user experiences across time zones. Implement ITSM best practices, provide operational metrics and enforce SLAs, including change, incident. problem and asset management to meet business needs. Own the infrastructure budget, vendor management, and sourcing strategy. Cybersecurity & Compliance: Partner with CISO and Risk teams to ensure infrastructure supports regulatory and compliance mandates (e.g., SOX, GDPR, DORA). Manage identity and More ❯

analyze complex data sets to drive effective decision making. Use data to understand operational challenges and create continuous improvement initiatives. 2) Communicate clearly and concisely with leadership to explain performance trends, actions, and reasoning for business decisions. 3) Launch programs, monitor performance metrics, and report on the status of key objectives that affect deliverables. 4) Work with … coordination skills are essential. BASIC QUALIFICATIONS - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - Experience in leading large, cross functional projects Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to More ❯

Were looking for a detail-driven, analytically minded Data & Planning Manager to support Whistls fulfilment network by owning key performance metrics, forecasting, and strategic planning across multiple operational sites. This vital role is evenly split across Northampton, Wellingborough, and Lutterworth , supporting the performance, planning, and decision-making processes at each location. Youll be responsible for interpreting complex … customer forecasts to align resource planning. Maintain and develop monthly MI packs for senior management. Collaborate with IT to scope and build daily operational reporting tools and distribute daily performance reports across internal and external teams. Build and maintain SLA and KPI reports for both clients and internal teams. Develop peak planning documents for multiple fulfilment sites. Interpret customer More ❯

vendors optimize their presence on Amazon while delivering exceptional customer experiences. We value creativity, analytical thinking, and a collaborative approach to problem-solving. Your day might include analyzing vendor performance metrics, developing strategic growth plans, collaborating with cross-functional teams, and engaging with vendors to optimize their business operations. You'll participate in strategy sessions, conduct data analysis … experience. Key job responsibilities - Develop and execute strategic account plans to drive business growth and vendor satisfaction - Build and maintain strong relationships with vendors and internal stakeholders - Analyze business metrics and create action plans to improve performance - Implement process improvements to enhance operational efficiency - Guide vendors through new program launches and feature implementations BASIC QUALIFICATIONS - Bachelors degree required More ❯

and other Business Units that support the client throughout the life of the contract; and provide informed analysis and advocacy of program health and client satisfaction. The CSS conducts performance reviews and interprets client work flow data to make suggestions and recommendations that impact the success of the clients’ programs. This position independently consults and advises the clients on … action which benefit the clients’ operating practices, while considering and balancing the resources, capabilities, and business needs of Verra Mobility. Reporting and Analytics Perform regular review of Program Health metrics for all Clients to identify areas of concern or opportunities for optimization, and report out to appropriate stakeholders and/or decision makers with results and recommendations. In partnership … with appropriate stakeholders and decision makers, recommend and develop standard business reports and/or dashboards that present critical client information. Disseminate client performance metrics to appropriate stakeholders and decision makers. Stay up to date through continuing education and involvement with developing products and processes so that reporting and analytics remain timely and proactive. Client Relationships Build effective More ❯

AI/ML Ops Engineer (Recommendation Systems Focus) Role: Lead AI/ML Ops Engineer Experience Level: Senior Core Objective: Take a leading role in maintaining the operational stability, performance, and ongoing development of the Next Best Offer (NBO) models. Oversee necessary enhancements, ensure smooth execution across various NBO modules (Alert, Core, Eval, Scoring, Retention), and facilitate effective knowledge … advanced techniques like GNNs, autoencoders, or transformers. Oversee data validation processes and ensure data quality for NBO inputs. Manage the NBO model evaluation framework (NBO Eval) and report on performance metrics (accuracy, coverage, personalization). Coordinate with relevant departments regarding architecture maintenance and regulatory aspects if applicable to NBO. Collaborate closely with stakeholders to communicate model performance More ❯

software release operations. The position will require daily collaboration with the Development, Release, and QA teams.You will assess and ensure the release quality of the RDK software with Key performance metrics as well as incidents from the field. Also, identify new tools, processes, etc., necessary to improve the software release triage engineering process. You will manage risks and … resolve issues that affect release scope, schedule and quality. Your daily tasks: Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems. Promptly respond to critical field issues, identify root causes, and implement effective mitigation strategies. Troubleshoot E2E issues in broadband devices in various RDK broadband components like WiFi/Mesh, DOCSIS … components and platform. Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis Design and enhance operational tools and architect DevOps solutions to optimize system performance and efficiency. Leverage AWS technologies (S3, Athena, QuickSight) to analyse data from millions of field devices, delivering insights to inform decision-making and drive operational efficiency. Develop and implement More ❯

and analyze complex data sets to drive effective decision making. Use data to understand operational challenges and create continuous improvement initiatives. Communicate clearly and concisely with leadership to explain performance trends, actions, and reasoning for business decisions. Launch programs, monitor performance metrics, and report on the status of key objectives that affect deliverables. Work with a variety … coordination skills are essential. Basic Qualifications Bachelor's degree Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications Experience in leading large, cross functional projects Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to More ❯

release operations. The position will require daily collaboration with the Development, Release, and QA teams. You will assess and ensure the release quality of the RDK software with Key performance metrics as well as incidents from the field. Also, identify new tools, processes, etc., necessary to improve the software release triage engineering process. You will manage risks and … resolve issues that affect release scope, schedule and quality. Your daily tasks: Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems. Promptly respond to critical field issues, identify root causes, and implement effective mitigation strategies. Troubleshoot E2E issues in broadband devices in various RDK broadband components like WiFi/Mesh, DOCSIS … components and platform. Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis Design and enhance operational tools and architect DevOps solutions to optimize system performance and efficiency. Leverage AWS technologies (S3, Athena, QuickSight) to analyse data from millions of field devices, delivering insights to inform decision-making and drive operational efficiency. Develop and implement More ❯

best practices across Amazon and external transportation industry. Key job responsibilities • Create and manage program and product strategy and roadmap for Operating Expense Reduction • Own and deliver on program performance metrics, conduct performance reviews with Leadership team • Lead cross-functional teams to achieve roadmap milestones • Conduct analysis, effectively communicate complex findings and recommendations with senior leadership, cross … relationships and drive consensus. • Design analytical approach, deliver findings using data, visualizations, and effective storytelling techniques • Create new tools and business processes that simplify, standardize, and enable sustainable growth & performance of this program A day in the life - Every day is different as a PM. You’ll work independently and collaboratively on projects, which may be at different stages More ❯

/ML models for grid innovation applications. This role will involve rigorous testing, validation, and verification of AI/ML models with grid data to ensure they meet accuracy, performance, and operational standards within energy systems. Reporting to the AI leader in the CTO organization, the Data Scientist will collaborate closely with Grid Automation (GA) product lines, R&D … conduct experiments to test and validate AI/ML models in the context of energy systems and grid automation applications. Establish clear validation frameworks to ensure models meet required performance standards and business objectives. Establish test procedures to validate models with real and simulated grid data. Analyze model performance against real-world data to ensure accuracy, reliability, and … insights to improve model performance. Implement automated testing strategies and pipeline to streamline model validation processes. Collaborate with Data Engineers and ML Engineers to improve data quality, enhance model performance, and ensure efficient deployment of validated models. Ensure that validation processes adhere to data governance policies and industry standards. Communicate validation results, insights, and recommendations clearly to stakeholders, including More ❯

best practices across Amazon and external transportation industry. Key job responsibilities Create and manage program and product strategy and roadmap for Operating Expense Reduction Own and deliver on program performance metrics, conduct performance reviews with Leadership team Lead cross-functional teams to achieve roadmap milestones Conduct analysis, effectively communicate complex findings and recommendations with senior leadership, cross … relationships and drive consensus. Design analytical approach, deliver findings using data, visualizations, and effective storytelling techniques Create new tools and business processes that simplify, standardize, and enable sustainable growth & performance of this program A day in the life Every day is different as a PM. You'll work independently and collaboratively on projects, which may be at different stages More ❯

organization. Technology & Tools: Operate and manage digital marketing tools and platforms, including webinar platforms (e.g., Zoom), ensuring seamless integration with systems like HubSpot, Salesforce, and other marketing automation platforms. Performance Measurement & Optimization: Track and analyze key performance metrics, such as engagement rates, attendance rates, SQL generation, and conversions, to identify areas for improvement and optimize future campaigns. …/Content & Messaging: Capable of creating engaging and relevant content tailored to various customer segments and aligned with sales priorities. Data-Driven Approach: Skilled in tracking and analyzing marketing performance metrics, to inform future improvements. Cross-Functional Collaboration: Proven experience working with sales teams across regions. Project Management: Strong ability to manage multiple campaigns simultaneously in a fast More ❯

organization. Technology & Tools: Operate and manage digital marketing tools and platforms, including webinar platforms (e.g., Zoom), ensuring seamless integration with systems like HubSpot, Salesforce, and other marketing automation platforms. Performance Measurement & Optimization: Track and analyze key performance metrics, such as engagement rates, attendance rates, SQL generation, and conversions, to identify areas for improvement and optimize future campaigns. …/Content & Messaging: Capable of creating engaging and relevant content tailored to various customer segments and aligned with sales priorities. Data-Driven Approach: Skilled in tracking and analyzing marketing performance metrics, to inform future improvements. Cross-Functional Collaboration: Proven experience working with sales teams across regions. Project Management: Strong ability to manage multiple campaigns simultaneously in a fast More ❯

legacy applications and infrastructure to cloud. Cloud Administration & Management : Administer and manage cloud services, and others to optimize cloud infrastructure. Oversee the monitoring and maintenance of cloud environments, including performance optimization, backup and disaster recovery, and compliance with internal policies. Security & Compliance : Implement security best practices, such as identity and access management (IAM), network security, encryption, and compliance with … as Code (IaC) using tools to automate infrastructure provisioning and management. Collaborate with DevOps teams to integrate cloud infrastructure with continuous integration and continuous deployment (CI/CD) pipelines. Performance Monitoring & Optimization : Implement and configure monitoring tools to track the health and performance of cloud services. Stakeholder Engagement : Work closely with development, operations, and security teams to align … into cloud architecture solutions. Documentation & Reporting : Maintain clear and comprehensive documentation of cloud architecture, configurations, policies, and procedures. Provide regular status reports on cloud infrastructure health, issues, improvements, and performance metrics to senior management What you need : Key Skills & Qualifications: Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Relevant cloud certifications (e.g. More ❯

legacy applications and infrastructure to cloud. Cloud Administration & Management : Administer and manage cloud services, and others to optimize cloud infrastructure. Oversee the monitoring and maintenance of cloud environments, including performance optimization, backup and disaster recovery, and compliance with internal policies. Security & Compliance : Implement security best practices, such as identity and access management (IAM), network security, encryption, and compliance with … as Code (IaC) using tools to automate infrastructure provisioning and management. Collaborate with DevOps teams to integrate cloud infrastructure with continuous integration and continuous deployment (CI/CD) pipelines. Performance Monitoring & Optimization : Implement and configure monitoring tools to track the health and performance of cloud services. Stakeholder Engagement : Work closely with development, operations, and security teams to align … into cloud architecture solutions. Documentation & Reporting : Maintain clear and comprehensive documentation of cloud architecture, configurations, policies, and procedures. Provide regular status reports on cloud infrastructure health, issues, improvements, and performance metrics to senior management What you need : Key Skills & Qualifications: Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Relevant cloud certifications (e.g. More ❯

You are passionate about identifying solutions to complex business problems. You possess strong analytical skills and are able to develop data-focused recommendations. You will work to maximize campaign performance and drive campaign renewal and incremental revenue opportunities. This is a client-facing role that will require you to have strong presentation, interpersonal, and sales skills in order to … existing advertisers. Develop annual brand and media strategies for growth based on overall advertiser goals/aims. Develop campaign strategies and audience targeting recommendations. Evaluate KPIs and optimize campaign performance using a data-focused approach. Perform in-depth data analysis to form and deliver actionable recommendations for both short- and long-term advertising strategy. Educate advertisers on performance metrics, category trends/approaches, and consumer insights using existing and/or customized insights. Work cross-functionally with sales and other Amazon partners to drive incremental revenue and increase advertiser satisfaction. BASIC QUALIFICATIONS Hold a Certificado de Discapacidad issued by the Administration in Spain, pursuant to Royal Decree 1/2013, Nov 29, approving the Spanish PwD More ❯

with Engineering, Product Design, and Quality Assurance teams to ensure timely and high-quality product delivery Manage the product lifecycle, including feature prioritization, user acceptance testing, and post-launch performance tracking Stakeholder Collaboration: Engage with internal and external stakeholders, including customers, sales, and partners, to gather feedback and requirements Act as the primary product ambassador, effectively communicating product vision … sector and assess their impact on product strategy Financial Analysis and Management: Develop pricing strategies and business models that drive product profitability and market competitiveness Monitor and analyze product performance metrics, adjusting strategies as necessary to achieve financial targets Requirements Education and Experience: Bachelor's degree required. MBA or equivalent advanced degree is preferred 3-5 years of … diverse audiences Strong analytical and problem-solving abilities Ability to write clear and concise documentation for a variety of stakeholders Demonstrated leadership and team collaboration. Benefits Competitive salary and performance-based incentives. Comprehensive benefits package. Opportunities for professional growth and development. A dynamic, inclusive, and collaborative work environment Seniority level Seniority level Associate Employment type Employment type Full-time More ❯

etc.) to drive business growth and profitability Identify opportunities for operational improvements, innovation, and efficiency gains Operational Oversight Oversee daily operations, ensuring all departments work cohesively and deliver high performance Manage supply chain management, logistics, and procurement to optimise efficiency and cost-effectiveness Align operational activities with long-term business goals and financial targets Performance Monitoring and Reporting … Establish and track Key Performance Indicators (KPIs) to measure operational success Regularly review performance metrics and report insights to the CEO and board Use data-driven analysis to make informed decisions and refine operational strategies Growth and Scalability Create and implement robust operational frameworks to support rapid business growth, enabling the company to adapt to increasing demands … Leadership Act as a key liaison between the CEO and other executives to ensure alignment across the leadership team Provide regular updates to the CEO and board on operational performance and progress against strategic initiatives Take ownership of cross-departmental projects, ensuring smooth execution and alignment with company objectives Key Qualifications Proven experience in an operational leadership role, ideally More ❯

insights, and shape the future of our products, including the state-of-the-art Ultralytics YOLO models and Ultralytics HUB. Key responsibilities include: Performing deep statistical analysis on model performance across various benchmarks and datasets to identify areas for improvement. Designing and implementing advanced data augmentation strategies to enhance model robustness and generalization. Analyzing user and model telemetry from … guide product development. Collaborating with the engineering team to refine model training and evaluation pipelines, ensuring data quality and integrity. Developing and maintaining dashboards and reports to communicate key performance metrics to stakeholders. Automating data analysis and reporting workflows using Python scripting and CI/CD tools like GitHub Actions. Staying current with the latest research in deep … CUDA is highly desirable. Excellent problem-solving skills and the ability to thrive in a fast-paced, high-intensity startup environment. 🌟 Cultural Fit - Intensity Required Ultralytics is a high-performance environment for world-class talent obsessed with achieving extraordinary results. We operate at a relentless pace, demanding exceptional dedication and an unwavering commitment to excellence, guided by our mission More ❯