151 to 175 of 238 SLA Jobs in England

hands-on leadership and supervision of a busy technical and customer support team Work closely with technical and after-sales teams to ensure all SLA's and KPI's are achieved Effectively processing customer technical queries via phone, email, chat or online. Raise, process, complete and effectively manage 'Tickets ...

shift rota covering 24/7/365. The role involves maintaining and troubleshooting fixed/mobile telecom equipment, managing tickets to SLA standards, updating documentation, and performing risk assessments. Tasks also include street cabinet work, preventative maintenance, site surveys, and reporting. Engineer will be required to respond ...

connectivity requests, delivering seamless service for VIP hospitality Wi‐Fi, IP‐CCTV feeds to broadcasters and bandwidth allocation for race teams. SLA Audits & Continuous Improvement: Author technical debriefs and analyse vendor performance against strict SLAs within 72 hours of every race, documenting incidents and outlining systemic improvements for the next ...

return and liquidation processes. Key Responsibilities: Manage the end-to-end handling of returned and liquidated inventory Coordinate with third-party vendors to ensure SLA performance and resolve issues Support compliance with VAT, customs, and Importer of Record requirements Review and reconcile sales reports and vendor invoices Assist with purchase ...

then tracking Technology service performance and health against Service Level Agreements* Accountable for providing regular data for senior management that includes Technology and KPI, SLA and risk management MI to Senior Executives in the form of executive dashboard and automated alerts to drive investment and governance decisions to meet business … assessment and prioritisation of multiple incidents based on the customer, business, regulatory, reputational and financial impacts, knowing when to escalate without sacrificing SLA commitments* Accountable for communicating the incident status, resolution and impacts to internal and external stakeholders clearly and concisely, including gathering relevant information to communicate to regulators* Accountable ...

whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational P&L, including revenue forecasting, cost control, and profitability against contracted deliverables. Oversee resource … operations management or programme management, including experience at leadership level. Proven experience managing complex, multi-stakeholder defence, aerospace or government contracts. Strong background in SLA management, operational metrics tracking and KPI-driven delivery. Demonstrated experience managing significant P&L responsibility and financial performance. Track record of delivering operational excellence ...

system Taking ownership for the PPM schedule & reactive maintenance jobs To ensure all tasks are completed in line with the associate KPI’s/SLA’s To ensure 100% portal compliance in line with individual client’s requirements To ensure engineer/service reports are completed Tracking jobs progress against ...

Site Reliability Engineering (SRE) principles to manage, monitor, and scale production systems. Must have: A deep understanding of the SRE mindset, including SLO/SLA creation and monitoring, error budget management, toil reduction, and post‐incident review (blameless postmortems). Desirable: Proven ability to drive cultural and process change that ...

demand and growth, putting forward hiring and sourcing proposals with a clear business case. Key Performance Indicators Onboarding time‐to‐live. Client NPS. Vendor SLA attainment and delivery quality. Client Portal support responsiveness and customer satisfaction. Qualifications 15+ years in customer success, account management, onboarding, or client‐delivery leadership, ideally ...

services remain secure, compliant, efficient, and cost-effective. Key Responsibilities IT & Cyber Security Manage the organisation's Managed Service Provider (MSP), including service reviews, SLA monitoring, and escalations. Oversee Cyber Essentials/Cyber Essentials Plus accreditation. Maintain IT assets, user access controls, backups, disaster recovery, and business continuity arrangements. Ensure ...

lead a team of skilled engineers, oversee critical infrastructure, and ensure all maintenance activities are delivered safely, efficiently and in line with strict SLA and compliance requirements. If you're an experienced leader with a strong background in critical environments and high-voltage operations, this is an excellent opportunity ...

plan. Define and land the stakeholders model: supporting the team, how the platform roadmap is prioritised, how requests are handled, and what the support SLA looks like. We’re committed to helping you develop your career, whether that means taking on bigger projects, stepping into leadership, or acquiring new skills. ...

player acquisition efficiency (CPA reduction)Increased player lifetime value (LTV) and retention ratesRegulatory adherence across all marketing activities (0% self-exclusion incidents and SLA/incident management)Faster campaign execution, especially around live events with before and after metricsWhat You’ll BringYou’re someone who brings:Proven success driving marketing ...

pivotal role of supporting the business with the release of software to customers, ensuring the availability of hosted, internal, and cloud systems within agreed SLA's click apply for full job details ...

tools, or facility controls.*Strong communication skills and ability to work independently or in a team environment.*Ability to work to driven targets and SLA and time management skills. Additional Information Interview Process: Virtual/In-Person How to Apply: If you're interested in this role, click 'apply ...

remote monitoring tools, or facility controls.Strong communication skills and ability to work independently or in a team environment.Ability to work to driven targets and SLA and time management skills. Additional Information Interview Process: Virtual/In-Person How to Apply: If you're interested in this role, click 'apply ...

tools, or facility controls.*Strong communication skills and ability to work independently or in a team environment.*Ability to work to driven targets and SLA and time management skills. Additional Information Interview Process: Virtual/In-Person How to Apply: If you're interested in this role, click 'apply ...

Centres, delivering top-notch service while tackling a variety of tasks: Ensure that at all times the response to service calls are within the SLA targets as laid down by the company/customer. Carry out machine installations, changes and removals along with pre-wiring as and when required. Control ...

billings status CRM: manage an accurate personal sales pipeline within the company CRM system Forecasting: provide weekly, monthly and quarterly forecasts to the business SLA: work closely with account teams to ensure that the customer is receiving the highest level of service and excellent delivery of campaigns Communications: actively discuss ...

CAFM system, scheduling and dispatching reactive works to engineers and subcontractors across multiple locations, and ensuring all tasks are completed within the required contractual SLA timeframes. The role also involves providing administrative support where necessary. Key Accountabilities The role will focus on the following requirements: Act as the first point ...

strategy that is deliverable/profitable. Build & grow strong relationships with defence-sector clients, ensuring clarity on all deliverables, achievable service levels (SLA's) & contractual expectations. Ensure all contracts meet regulatory, legal & financial requirements, including MOD/defence procurement frameworks where applicable. Manage contract change notices, variations & performance measures. Monitor ...

process and technical faults and forwarding of reports to the involved departments Identifying issues or problems and initiating corrective measures and success control Ensuring SLA compliance Working in the SAP system Participating in resource planning (staff and infrastructure) Creating and evaluating reports Ensuring the quality and service level specifications People ...

process and technical faults and forwarding of reports to the involved departments Identifying issues or problems and initiating corrective measures and success control Ensuring SLA compliance Working in the SAP system Participating in resource planning (staff and infrastructure) Creating and evaluating reports Ensuring the quality and service level specifications People ...

contracted customers Triaging incidents and service requests that are logged by all customers, either by phone, email, live chat or portal Ensuring all SLA obligations are met in delivery of above services Recommendations of relevant improvements, new technical procedures, products or services to line management CANDIDATE REQUIREMENTS Independent skills Team ...

Boundary Managed Service Lead in Farnborough to oversee the design, implementation and ongoing management of boundary security for defence networks. Lead delivery teams, ensure SLA compliance and develop boundary security architectures aligned with MOD standards to protect UK defence networks. This senior role requires DV clearance, 10 years UK residency ...