Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Xcede
in Office 365 and Active Directory. Support SharePoint usage and access controls. Perform IT inductions and 1-1 user training sessions. Log, track, and resolve IT incidents, working to SLA and KPI standards. Configure and maintain devices including laptops, printers, and mobile phones (via Intune). Liaise with 3rd party vendors for equipment repair and procurement. Keep accurate records of More ❯
operative, you'll be responsible for all aspects of equipment coming in, tidiness of working environment, stock control and pick, pack and despatch of equipment in line with customer SLA's. Your actions will directly influence the efficiency and cost-effectiveness of the project so attention to detail and accuracy is a must. Reporting into the Warehouse Manager and Operations … required, ensuring stock is always available for picking on the pick face Ensure all terminals/consignments are loaded correctly and on time ready for courier collection and within SLA Ensure Warehouse is tidy and equipment received is scanned in on receipt Ensure you are working in accordance with Health & Safety regulations Working on any documentation that may assist with More ❯
all items by internal and external cut off times. Process ongoing account maintenance using internal proprietary systems to process monetary and nonmonetary transactions on client accounts to deadline and SLA's. Ensure accurate client administration processing and provide value added servicing including the escalation of client related issues to team lead. To ensure a high standard of service is provided … business units as required to resolve processing problems as they arise Cultivate and maintain close external clients' relationships Build and maintain relationships with agents, brokers and custodians to ensure SLA/KPI are being consistently met What we need from you: Experience in multi-currency asset dealing of Funds, ETF's, Equities and FX. Knowledge of SWIFT/FIX format More ❯
Configure & Update: Implement firewall rule changes, security policies, NAT, and routing on Check Point, Fortinet, or Palo Alto gear. Troubleshoot & Resolve: Investigate connectivity, performance, and security incidents swiftly, meeting SLA requirements. Maintain & Optimize: Conduct regular health checks and maintenance of firewall appliances and infrastructure. Collaborate: Work closely with SOC, professional services, and engineering teams to tackle complex incidents. Document & Communicate More ❯
Scunthorpe, South Humberside, England, United Kingdom
Elevation Recruitment Group
IT, OT and network systems (VLANs, DHCP, switch config, patching). Maintain site CCTV, access control systems, wireless APs and local servers. Manage service tickets (Caretaker SMAX) and ensure SLA compliance. Provide 1st/2nd line user support and act as a key IT contact for operations. Assist with vendor coordination, documentation and project work. Occasional UK/international travel More ❯
Birmingham, West Midlands, England, United Kingdom
Hays Specialist Recruitment Limited
a clear understanding of the state of the stocks, and identifying ways to optimise inventory control procedures. Ensure that inventories are constantly up to standards Perform support duties within SLA for resolution of Service Requests and incidents. Ensure that whatever hardware is received meets purchase order specifications Create purchase plans, ensuring the availability of stocks when needed and generate Purchase More ❯
delivering the end-to-end lifecycle of user devices, from build and configuration to delivery and user onboarding. You'll take ownership of workflow, prioritise tasks in line with SLA agreements, and ensure accurate documentation and asset management through configuration management database tools. The role combines people leadership, technical delivery, and process improvement, ideal for someone who enjoys staying hands More ❯
Slough, Berkshire, United Kingdom Hybrid / WFH Options
Atc Logistics
will be responsible for the preparation of documentation, maintaining files and completing financial transactions. Role & Responsibilities Plan shipments and routes to ensure effective use of resources while meeting our SLA with clients. Ensure compliance with EU working time directive and relevant road safety regulations. Ensure active monitoring of all shipments in-transit, providing updates to colleagues and customers. Ensure all More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Morgan Hunt UK Limited
Providing 1st and 2nd line support for Unit4 ERP system users across the organization Troubleshooting functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration More ❯
Contract - 2 working days per week (Tuesday and Wednesday) for 4 weeks to start (possibility of extension with 5 days a week shifts) Location - Bredbury Park Way, Bredbury, Stockport SK6 2SN Working with service desk on support tickets. We are More ❯
Providing 1st and 2nd line support for Unit4 ERP system users across the organisation Troubleshooting functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration More ❯
to new and existing customers within Southern County areas. Throughout your role you will be responsible for using state of the art PSA and reporting tools. Adhering to client SLA's and escalation procedures. Active involvement in Cyber Security and Cyber Essentials deliverables. You will be supporting SharePoint, MS Windows and Azure Servers. Required Experience: Thorough knowledge of Microsoft O More ❯
to new and existing customers within Southern County areas. Throughout your role you will be responsible for using state of the art PSA and reporting tools. Adhering to client SLA's and escalation procedures. Active involvement in Cyber Security and Cyber Essentials deliverables. You will be supporting SharePoint, MS Windows and Azure Servers. Required Experience: Thorough knowledge of Microsoft O More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
Hays
response Represent the SOC in meetings, advise on new services, and assess operational impact Stay up to date with emerging threats and vulnerabilities Mentor and manage junior analysts, ensuring SLA compliance What you'll need to succeed Eligibility to undergo security clearance (Hold British Citizenship or Dual Nationality) Strong analytical skills with experience handling large datasets Proven experience working in More ❯
Employment Type: Contract, Work From Home
Rate: £500.0 - £545.0 per day + £500 - 545 p/d outside IR35
Technician 3 We share your motivation to progress your career and achieve your ambitions - so we want to let you know about the latest Technician 3 - London role. Check out the details for this vacancy, with a world-leading technology More ❯
performance and trends Work with other business areas to integrate datasets, enabling automation in report generation and enhancing data analysis Provide daily reports for operational activities, weekly reports on SLA trends, incidents, and ticket distribution, and rolling monthly and quarterly reports with comprehensive performance metrics. Create dashboards that align with agency standards, offering a high-level view of service metrics More ❯
and maintaining strong customer relationships in a highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain operational integrity. What We're Looking More ❯
candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/M32 motorway network. The team More ❯
candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/M32 motorway network. The team More ❯
Lifecycle to a satisfactory customer resolution Liaise pro-actively with suppliers or partner vendors and escalate where necessary to ensure timely resolutions and achieve customer specific ServiceLevel Agreements (SLA's) Understand and proactively operate the "Escalations Procedure" Meet the Service Desk Key Performance Indicators (KPI's) as set by the Service Centre Manager Service Desk Analyst - Who you are More ❯
Lifecycle to a satisfactory customer resolution Liaise pro-actively with suppliers or partner vendors and escalate where necessary to ensure timely resolutions and achieve customer specific ServiceLevel Agreements (SLA’s) Understand and proactively operate the “Escalations Procedure” Meet the Service Desk Key Performance Indicators (KPI’s) as set by the Service Centre Manager Service Desk Analyst - Who you are More ❯
very strong service delivery methodology and principles. What does the role involve? Responsibility for developing, operating and continually improving services for our customers. Delivering and reporting on KPI’s, SLA’s and other objectives during regular formal Service Reviews with customers. Managing and communicating with key stakeholders both internally and with the customer or third parties, regarding the service being More ❯
areas for improvement through Continual Service Improvement (CSI) procedures and managing through to remediation. • Working with our commercial, technical, service & risk teams to identify omissions, errors or improvements in SLA, KPIs, OLA’s & Contracts for Supply Partners and Internal teams. • Responsible for governing Continual Service Improvement (CSI) across Ecosystem, whilst promoting and embedding a CSI culture and operating model. • Accountable More ❯
areas for improvement through Continual Service Improvement (CSI) procedures and managing through to remediation. • Working with our commercial, technical, service & risk teams to identify omissions, errors or improvements in SLA, KPIs, OLA’s & Contracts for Supply Partners and Internal teams. • Responsible for governing Continual Service Improvement (CSI) across Ecosystem, whilst promoting and embedding a CSI culture and operating model. • Accountable More ❯
fantastic opportunity for a warehouse warranty line operative in the services logistics warehouse. You will be supporting our customers with claiming warranty with all vendors within ServiceLevelAgreement (SLA). You will need to have high levels of accuracy, attention to detail and a strong work ethic. Ideally you will have previous experience in administration and warehouse management systems … Despatching all vendors warranty parts back to them Maintaining warranty management tool database Maintaining SLW Data base tool. (Error-handling) Managing the ServiceLevel Agreement. Managing all queries within SLA (error handling) Using Excel to maintain the reporting for all vendors. Maintaining the accuracy on serial number and asset tracking Producing delivery notes and producing courier labels from partner websites … Work within SLA for all vendors Working to ensure Personal Performance Targets (PPT) are met. Maintain high levels of housekeeping. The Ideal Candidate Strong attention to detail Ability work under pressure to achieve targets Strong experience in warehouse practices Ability work as part of a team Analytical skills, good numerical ability and good Excel with attention to detail Has the More ❯