151 to 175 of 272 SLA Jobs in England

to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of More ❯

to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of More ❯

to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of More ❯

UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical cases from start to finish, ensuring More ❯

/office duties including preparing documents, producing files and filing Incoming phone calls & emails over various inboxes Allocation of works to engineers Working to response times to meet contractual SLA agreements Providing support obtaining accreditations and certifications Collating health, safety and compliance documentation Assisting with quality procedures to obtain ISO standards (in future) Jobsheet processing, including forwarding completed reports to More ❯

building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Responsibilities: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer. Management of problems to resolution for any network or equipment More ❯

Monday to Friday, day shifts (standard business hours). Key Responsibilities: Identify, develop, and manage new and existing customer accounts across all UK business sectors. Manage contractual commitments including SLA compliance and commercial pricing negotiations. Lead cost-efficient, profit-driven tender management and proposal development. Collaborate with sales, marketing, and operations teams to launch new logistical and operational services. Oversee More ❯

are essential, with some Intune or SCCM for updates and builds being extremely beneficial. Support, Help Desk, 2nd Line, AD, SCCM, Intune, JIRA (or other service desk support software), SLA's, ITIL. Excellent written and verbal interpersonal skills expected. ITIL, 3rd line support knowledge is a bonus. To start ASAP, the roles are 4 days a week in the offices More ❯

of resolving any local area communication faults on IP networks including routers and switches Diagnose and repair off site communication problems Triage and resolution of faults within a defined SLA Participating in a 24/7 callout rota and frequent lone working are key requirements of the role along with providing input into capital and operational projects to ensure assets More ❯

SLAs. Strong project management skills across multiple concurrent initiatives. Confident stakeholder manager with excellent communication skills. EV sector experience is essential. Success Measures High payment success rates and uptime SLA adherence and rapid issue resolution Strong NPS and customer satisfaction Efficient operational cost control Timely project delivery and high team engagement If you feel you could be suitable please apply More ❯

Operations Build and maintain reports and dashboards to track KPIs across marketing, sales, and customer success. Automate processes to reduce manual entry, streamline lead-to-profit journey, and improve SLA adherence. Assist with integrations between HubSpot and tools like Salesforce, Slack, Zoom, Stripe, LinkedIn etc. Manage lifecycle funnels, data hygiene, and feedback loops to align cross-functional strategies. What we More ❯

accounts that fit FTSE Russell's Ideal Customer Profile.Therole will be primarily focused around researching the Target Accountsandperforming outreach through emails, calls, and social mediawhilstadheringtostandard methodology contact cadence motionsdeliveredwithinagreed SLA's.These motions will be supported by CRM and Sales Engagement tools. Supportingthis role, new prospects will beidentifiedbycustomer analytics, predictive marketingmodelsandproactiveclient engagementactivitiesacross specified types of financial institutions and corporateentities,within a More ❯

and attacks in a timely manner Integrate the detection services with the response teams and threat teams to ensure an efficient incident life cycle is maintained Implement KPI and SLA's and monitor adherence to targets Maintain a membership list and call out details of the Cyber Security Incident Group ensuing incidents are raised to the correct resolver groups when More ❯

threats and attacks in a timely manner Integrate the detection services with the response teams and threat teams to ensure an efficient incident lifecycle is maintained Implement KPI and SLA’s and monitor adherence to targets Maintain a membership list and call out details of the Cyber Security Incident Group ensuing incidents are raised to the correct resolver groups when More ❯

managing networks including at least some of the following systems: Fortinet Fortigate Firewalls (FortiManager, FortiAnalyzer), Cisco Routers (29xx, 83xx,4xxx, IOS-XE), Cisco Switches (29xx, 93xx),Crypto, VPN, IP SLA, BGP,OSPF, IPSEC, VOIP QoS, etc. 3rd line support of all network issues Ability to absorb and quickly gain and retain knowledge of my clients bespoke products and satellite services More ❯

Plan and providing estimates for any new work that is requested by the client as well as ensuring all reported incidents are handled and responded to within the given SLA’s. The Mobile Team Manager will carry out regular audits of the users having access to Apple, Google and Microsoft Portals for building and deploying Mobile Apps as well as More ❯

Plan and providing estimates for any new work that is requested by the client as well as ensuring all reported incidents are handled and responded to within the given SLA's. The Mobile Team Manager will carry out regular audits of the users having access to Apple, Google and Microsoft Portals for building and deploying Mobile Apps as well as More ❯

value for money. Tender Management: Prepare and launch Stage 3 tender process with multiple contractors. Project Delivery: Oversee M&E major works in a live data centre environment, ensuring SLA availability and Tier 3 compliance. Stakeholder Engagement: Manage client relationships, internal teams, and external contractors to ensure alignment and successful delivery. Scope & Drawings: Review and define project scope, demarcation, and More ❯

to create transparency and consistency. Extract and analyze time-vs-output data to drive accountability and optimize resource allocation. Own postmortem processes, root cause follow-ups, and enforcement of SLA compliance across engineering, QA, and product teams. Ensure team OKRs stay aligned with company goals; track progress and drive accountability on delivery metrics. Manage tactical operations for SAFe 6.0 cycles More ❯

including negotiation at time of purchase and renewal. This includes defining IMG Studios Support contract policy and type of equipment under current support To manage, help negotiate and define SLA's offered to IMG in support of any technical services from suppliers You may also be required to carry out any other duties which are within the scope and purpose More ❯

Infrastructure Engineer Location: London (4 days a week onsite) | Type: Contract | Our client is seeking an experienced Infrastructure Engineer with stong vunerability management experience to join their dynamic IT team. This is a fantastic opportunity to play a key role More ❯

looking for a new challenge or working as a Field Service engineer in another sector seeking a new challenge ? What will your day to day responsibilities be? Achieve key SLA's as directed to maintain optimum customer satisfaction. Respond to call outs in a timely and professional manner, identify and resolve technical faults, and undertake all technical modifications as they More ❯

for maintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution More ❯

organisation. As Engineering Team leader you will always represent Swisslog in a professional manner. Ensure that all work is carried out to a satisfactory level as per the Service Level Agreement for the customer. Conduct performance management reviews. Coach and mentor your team and be a positive role model. Able to understand teams' strengths and weaknesses. Able to analyse and More ❯

organisation. As Engineering Team leader you will always represent Swisslog in a professional manner. Ensure that all work is carried out to a satisfactory level as per the Service Level Agreement for the customer. Conduct performance management reviews. Coach and mentor your team and be a positive role model. Able to understand teams' strengths and weaknesses. Able to analyse and More ❯