151 to 175 of 205 SLA Jobs in England

Responsibilities/Duties: Support resources for projects. Carry out the planning of the project tasks with resources required. To be a part of SLA agreed with Customers. Motivate team to keep work levels high. Involved in recruitment and resource projects. Attend customer and vendor meetings; create action points on issues ...

systems across the data centre, including DCIM, SCADA, BMS, VESDA, and alarm monitoring Managing and completing ServiceNow tickets, emails, and job queues within SLA timescales Carrying out racking/stacking, patching, break-fix, decommissioning, and infrastructure installations Troubleshooting ICT faults and escalating issues where required Maintaining accurate documentation, shift handovers ...

Responding to ICT faults and escalating issues to senior engineers where required Supporting ServiceNow ticket management, emails, and job queues to ensure completion within SLA timescales Maintaining accurate documentation and assisting with shift handovers Following health & safety procedures, permit-to-work processes, and client standards Helping maintain high standards ...

solution can meet their needs You're a skilled communicator, able to cultivate consultative business relationships You are familiar with software licencing agreements (SLA) You're degree educated in a STEM discipline, Computer Science preferred Ideally you will have a second language as you'll be selling to global customers ...

full Vaioni portfolio across Connectivity, Voice and Security Maintain a minimum 3:1 sales pipeline against monthly targets Respond swiftly to inbound leads ensuring SLA adherence Own inbound lead qualification and progression Qualify opportunities with key decision makers Present, propose and close solutions professionally Maintain accurate CRM data for reporting ...

systems, Generators, and Switchgear). Incident Response: Act as a first responder to site alarms and system failures, ensuring rapid resolution to maintain site SLA requirements. Shift Excellence: Work a Continental Shift Pattern (rotating days and nights), providing 24/7 coverage and site safety. Compliance: Maintain rigorous site logs ...

cross-selling Coach and develop Account Managers and Executives to deliver high-quality client communications Oversee support workflows, ensuring efficient triage, escalation handling, and SLA performance Establish and track performance metrics to improve service quality and team output Lead adoption of operational tools (e.g. Freshdesk), ensuring effective implementation and usage ...

systems, Generators, and Switchgear). Incident Response: Act as a first responder to site alarms and system failures, ensuring rapid resolution to maintain site SLA requirements. Shift Excellence: Work a Continental Shift Pattern (rotating days and nights), providing 24/7 coverage and site safety. Compliance: Maintain rigorous site logs ...

systems, Generators, and Switchgear). Incident Response: Act as a first responder to site alarms and system failures, ensuring rapid resolution to maintain site SLA requirements. Shift Excellence: Work a Continental Shift Pattern (rotating days and nights), providing 24/7 coverage and site safety. Compliance: Maintain rigorous site logs ...

full sales cycle including prospecting, qualification, proposal development, pricing discussions, and contract negotiation. Collaborate with internal delivery and recruiting teams to ensure successful onboarding, SLA adherence, and client satisfaction. Maintain accurate pipeline, sales forecasting, and CRM documentation. Attend client meetings, networking events, and industry conferences to represent Net2Source and strengthen ...

gather renewal data and pricing ahead of deadlines Use internal systems (CRM/CE, inbox workflows, shared folders) to manage requests with strong SLA awareness Communicate confidently with internal teams and external partners, keeping everything moving smoothly This is a role where you’ll increasingly understand software lifecycles, contracts, renewals ...

when required. Building strong relationships with teams across the business. Safe and effective scheduling of all direct and contractor field resources. Exceeding SLA targets. Experience and Qualifications: Good level PC skills is essential, experience of SAP, PoweOn and Netmap is advantageous. Good customer facing skills with the ability to manage ...

improve internal efficiencies within the internal systems and teams. You would be responsible for ensuring project documentation and customer requirements are met against agreed SLA/set project dates. This company specialise in installations of network infrastructure and equipment into client sites with UK wide projects. Any experience scheduling ...

emergency repairs and planned project work in the commercial sector. Work must be carried out to the highest of standards and within the agreed SLA time frames. Duties Include: *Plumbing *Electrical *Flooring *Roof repairs *Carpentry *Plastering *Painting *Tiling *Drainage A company van will be provided for you to carry ...

Join a leading independent technology and services provider as a Technician 2. Job Overview: Location: Bristol Contract: 01-May-26 - 31-Dec-26 Pay Rates: Umbrella Rate: £19.34/hour (via a Hays approved umbrella ...

will take full ownership of service delivery across: Service Desk Provisioning Service Assurance Leading a team of 12-15, you will ensure consistent SLA performance, drive operational improvements, and maintain high standards across all client interactions. Key Responsibilities Service Delivery Leadership Own end-to-end service performance across all operational … adherence to processes, governance frameworks and compliance requirements Report on KPIs and operational performance to the Senior Leadership Team What Success Looks Like Consistent SLA achievement across all service functions Improved client satisfaction, retention and confidence Reduced escalation volume through stronger team ownership A more accountable, high-performing service delivery ...

will take full ownership of service delivery across: Service Desk Provisioning Service Assurance Leading a team of 12-15, you will ensure consistent SLA performance, drive operational improvements, and maintain high standards across all client interactions. Key Responsibilities Service Delivery Leadership Own end-to-end service performance across all operational … adherence to processes, governance frameworks and compliance requirements Report on KPIs and operational performance to the Senior Leadership Team What Success Looks Like Consistent SLA achievement across all service functions Improved client satisfaction, retention and confidence Reduced escalation volume through stronger team ownership A more accountable, high-performing service delivery ...

excellent opportunity for someone with 1-3 years' experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. As Service Desk Engineer, you will act as a primary point of contact for IT incidents and service … phone, email and ticketing systems Diagnose and resolve common technical issues, escalating more complex problems where required Manage and prioritise ticket queues within an SLA-driven service environment Maintain accurate records of incidents, resolutions and support activity within the service desk system Communicate clearly with users throughout the lifecycle ...

through to deployment and support. You’ll collaborate with internal teams, clients, and vendors to provide technical guidance , troubleshoot complex issues, and ensure that SLA and customer satisfaction targets are consistently met. What You’ll Do Deliver Microsoft 365 and Azure projects for contracted and non-contracted clients. Implement … technical guidance to the sales and solutions teams. Manage and troubleshoot issues across Azure, Microsoft 365, Active Directory, servers, and networks . Ensure SLA compliance and maintain exceptional customer satisfaction. Keep up to date with Azure, 365, and related cloud technologies , contributing to process improvements. What We’re Looking ...

services on need basis within the designated work locations Responsible in resolving the tickets assigned to their resolver group within the agreed SLA (Service Level Agreement) Coordinating with Vendor for hardware issues ...

features to be used within the system Monitor incoming errors and ensure these are investigated and resolved within the agreed customer Service Level Agreement (SLA) Carry out thorough testing to ensure a Right First Time result is achieved Monitor and manage error logs, backups & any red box errors that ...

will take full ownership of service delivery across: Service Desk Provisioning Service Assurance Leading a team of 12–15, you will ensure consistent SLA performance, drive operational improvements, and maintain high standards across all client interactions. Key ResponsibilitiesService Delivery Leadership Own end-to-end service performance across all operational teams … adherence to processes, governance frameworks and compliance requirements Report on KPIs and operational performance to the Senior Leadership Team What Success Looks Like Consistent SLA achievement across all service functions Improved client satisfaction, retention and confidence Reduced escalation volume through stronger team ownership A more accountable, high-performing service delivery ...

call readiness—to support shift‐left and consistent operational quality. Define and manage data‐driven KPIs (MTTR, MTTD, recurrence, L2 resolution %, SLO/SLA compliance, CSAT), using insights to drive prioritisation and improvement. Develop the team from L2 to L2.5 capability through automation, safe configuration changes, feature‐flag operations … with a track record of implementing preventative actions that reduce operational risk. Proficient with observability and ITSM tooling to enable proactive monitoring, SLO/SLA definition and data‐driven operational dashboards. Strong people leadership with experience organising teams for fast execution, accountability and healthy on‐call practices. Clear, concise communicator ...

ethical leadership and stewardship of organisational assets Key performance indicators: Mean Time to Remediate critical findings and percentage of high‐risk findings closed within SLA Baseline compliance coverage (CIS), patch compliance (e.g., >X% within Y days), and reduction of attack paths Phishing resilience rate and reduction in user‐reported compromises … adherence to encryption and key‐management standards, and reduction of privileged access Audit success measured by severity and count of findings, incident containment within SLA, and completion rate of post‐incident hardening activities Candidate specification Essential: Proven leadership in cyber security, with experience managing teams and driving strategic initiatives Deep ...

Job summary The post holder will be responsible for the day to day supervision of the Application Support Team delivering support, administration, technical management, and maintenance of the Trusts Applications. This role is for an ...