176 to 200 of 490 SLA Jobs in England

the Service Now platform, ensuring the capabilities are shared and understood among all internal business stakeholders. Ensuring the demands are delivered and supported in an efficient way according to SLA’s with the support of the 3rd Party ServiceNow Development company. Acting with consultative approach on Service Now platform and ITSM best practices What are we looking for? Degree qualified More ❯

resolve functional issues. Triage and escalate issues across cross-functional teams to ensure timely resolution. Maintain service management standards, including Incident, Problem, Change, and Capacity management. Adhere to defined SLA agreements, shift rotations, and delivery models. Collaborate with SMEs and other stakeholders to ensure a high standard of service continuity. Maintain effective communications between suppliers, OEMs, and business teams. Assist … MRTs and other endpoint technologies Endpoint hardware/software troubleshooting in a production setting. Working knowledge of ServiceNow and associated processes (Incident, Change, SLM, Knowledge Management). Familiarity with SLA-driven environments and structured escalation procedures. Strong communication and stakeholder management skills. Ability to work effectively in shift rotations and structured support teams. Experience with cross-team coordination and escalation More ❯

Exposure to querying, manipulating and configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically sensitive answers/solutions to More ❯

also support continuous improvement initiatives by modernising infrastructure, implement automation, and oversee the management of enterprise services. A key part of the role involves resolving incidents and requests within SLA, collaborating with third-party providers as an extension of the internal team, and providing expert technical support and advice to both internal teams and end-users. We value flexible working … ll resolve platform-related incidents and service requests within agreed Service Level Agreements (SLAs). You'll ensure incidents and requests are logged, prioritized, and triaged appropriately to meet SLA targets. You'll provide timely resolution of incidents and technical support for end-users, ensuring minimal disruption to business operations. You'll collaborate with cross-functional teams to investigate and … managing core infrastructure and services at scale. Prior experience in managing change, program work, and cloud transformation projects. Experience in resolving incidents, managing service requests, and providing support within SLA targets. Experience with cloud migration, modernization, and disaster recovery planning. Skills Strong experience with Azure infrastructure management, including Azure Resource Manager (ARM), Azure Active Directory (AD), DNS, and security management. More ❯

also support continuous improvement initiatives by modernising infrastructure, implement automation, and oversee the management of enterprise services. A key part of the role involves resolving incidents and requests within SLA, collaborating with third-party providers as an extension of the internal team, and providing expert technical support and advice to both internal teams and end-users. We value flexible working … ll resolve platform-related incidents and service requests within agreed Service Level Agreements (SLAs). You'll ensure incidents and requests are logged, prioritized, and triaged appropriately to meet SLA targets. You'll provide timely resolution of incidents and technical support for end-users, ensuring minimal disruption to business operations. You'll collaborate with cross-functional teams to investigate and … managing core infrastructure and services at scale. Prior experience in managing change, program work, and cloud transformation projects. Experience in resolving incidents, managing service requests, and providing support within SLA targets. Experience with cloud migration, modernization, and disaster recovery planning. Skills Strong experience with Azure infrastructure management, including Azure Resource Manager (ARM), Azure Active Directory (AD), DNS, and security management. More ❯

also support continuous improvement initiatives by modernising infrastructure, implement automation, and oversee the management of enterprise services. A key part of the role involves resolving incidents and requests within SLA, collaborating with third-party providers as an extension of the internal team, and providing expert technical support and advice to both internal teams and end-users. We value flexible working … ll resolve platform-related incidents and service requests within agreed Service Level Agreements (SLAs). You'll ensure incidents and requests are logged, prioritized, and triaged appropriately to meet SLA targets. You'll provide timely resolution of incidents and technical support for end-users, ensuring minimal disruption to business operations. You'll collaborate with cross-functional teams to investigate and … managing core infrastructure and services at scale. Prior experience in managing change, program work, and cloud transformation projects. Experience in resolving incidents, managing service requests, and providing support within SLA targets. Experience with cloud migration, modernization, and disaster recovery planning. Skills Strong experience with Azure infrastructure management, including Azure Resource Manager (ARM), Azure Active Directory (AD), DNS, and security management. More ❯

place a strong emphasis on Client Excellence providing the highest level of service possible. What you will be doing Build professional relationships with key client staff. Successful service delivery - SLA achievement and high level of customer satisfaction. Monitoring overall performance of Integrity Support, along with the client satisfaction. Good communication around issues and opportunities - get things done, make things happen More ❯

years) Demonstrated conflict management skills in customer-facing environments Familiarity with ITIL frameworks (ITIL v4 Foundation desirable) Technical knowledge in networking (desirable) Experience in vendor management and working within SLA-driven environments Exposure to Lean Six Sigma methodologies is an advantage CCNA and/or Cisco Certified Support Technician (CCST) - Preferred This is an urgent vacancy where the hiring manager More ❯

Despatching all vendors warranty parts back to them Maintaining warranty management tool database Maintaining SLW Data base tool. (Error-handling) Managing the Service Level Agreement. Managing all queries within SLA (error handling) Using Excel to maintain the reporting for all vendors. Maintaining the accuracy on serial number and asset tracking Producing delivery notes and producing courier labels from partner websites … Work within SLA for all vendors Working to ensure Personal Performance Targets (PPT) are met. Maintain high levels of housekeeping. To be considered for this role you must have/be: previously worked within a warehouse environment. previously worked within a fast-paced admin role experience using WMS/SAP strong attention to detail strong analytical skills and numerical ability More ❯

Despatching all vendors warranty parts back to them Maintaining warranty management tool database Maintaining SLW Data base tool. (Error-handling) Managing the Service Level Agreement. Managing all queries within SLA (error handling) Using Excel to maintain the reporting for all vendors. Maintaining the accuracy on serial number and asset tracking Producing delivery notes and producing courier labels from partner websites … Work within SLA for all vendors Working to ensure Personal Performance Targets (PPT) are met. Maintain high levels of housekeeping. To be considered for this role you must have/be: previously worked within a warehouse environment. previously worked within a fast-paced admin role experience using WMS/SAP strong attention to detail strong analytical skills and numerical ability More ❯

X-Plans/Corrigo Schedules. All critical works will have Change Management approval prior to works. Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA's). Take a leading role in the operation of the CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders are accurately completed. Monitoring progress and managing the More ❯

X-Plans/Corrigo Schedules. All critical works will have Change Management approval prior to works. Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA's). Take a leading role in the operation of the CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders are accurately completed. Monitoring progress and managing the More ❯

SOPs, seeking their guidance when necessary. You maintain detailed records of your assigned tasks and utilize standardized reports to prioritize your work, ensuring you meet Quality, Productivity and Service Level Agreement targets. You may identify opportunities for improvement and collaborate with partner teams to explore ways to reduce manual effort, such as automating reports using Excel queries. You share feedback More ❯

issuing weekly letters and performing default audit checks. Key Responsibilities • Monitor and Manage Group Inbox: Oversee the inbox, ensuring all queries and requests are handled within a 24-hour SLA turnaround. • Third-Party Platform Queries: Respond to and resolve queries from external platforms in a timely and professional manner. • Audits: Perform weekly audits to ensure accounts are prepared for the … to meet tight deadlines while maintaining accuracy. • Proficiency in Microsoft Office (especially Outlook, Excel, and Word). • Able to work independently and within a team. • Comfortable working within strict SLA and compliance frameworks. Preferred Candidates • Knowledge of HubSpot, Microsoft Suite and Slack Why join YouLend? • Award-Winning Workplace: YouLend has been recognised as one of the "Best Places to Work More ❯

the highest level • Develops and maintains in depth working knowledge of minimum 1 or 2 Semperis primary product(s) assigned to support. • Monitor the Support Queue to ensure all SLA are being met. • Experience with Active Directory Management (users/groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration). • Experience with Cloud technologies like Azure, AWS, and Google. • Tracks … Basic knowledge with analyzing TCP-dumps, Wireshark. Business Experience • Troubleshoot technical and operational issues to maintain customer satisfaction at the highest level. • Monitor the Support Queue to ensure all SLA are being met. • Tracks and updates all customer support issues and periodically provides updates within the case in CRM platform like Salesforce. • Create Knowledge base articles on regular basis to More ❯

SOPs, seeking their guidance when necessary. You maintain detailed records of your assigned tasks and utilize standardized reports to prioritize your work, ensuring you meet Quality, Productivity and Service Level Agreement targets. You may identify opportunities for improvement and collaborate with partner teams to explore ways to reduce manual effort, such as automating reports using Excel queries. You share feedback More ❯

concept is desirable. Experience with build automation, test driven development, continuous integration and delivery Experience with Relational and non Relational Databases Previous SRE experience including knowledge about SLO/SLA/SLI and error budgets, is advantageous Experience working or familiarity with one public cloud (AWS, Google or Azure) Preferred skills – what’ll get you noticed! Experience in application and More ❯

offerings for StoneX Payments. Support the team in their day-to-day deliverables. Ensure Client Management activity and projects for StoneX Payments is carried out within the agreed service level agreement with all internal stakeholder and clients. Provide Clients with day-to-day support, including managing the support queue and initial triage. Provide escalation support to the Client Support team More ❯

the Microsoft Cloud. We are fast growing team, but we make sure we are committed to remain agile. Customer first, nurturing trust, high responsiveness, automation, SLO/SLI/SLA, blameless post-mortem, observability, monitoring, alerting, and toil reduction form the foundations of our code and we work with teams across Microsoft and external customers to ensure success. We work More ❯

with operational delivery, invoicing accuracy, and client KPIs. Performance Reporting Produce and distribute clear, actionable reports and dashboards on: Planned vs Actual manned hours Shift fulfilment and attendance rates SLA performance across all contracts Provided vs Invoiced hours , with root cause analysis for variances Deliver reports daily (tactical), weekly (trend), and monthly (strategic/board level). Collaborate with the More ❯

to gain a good understanding of SQL databases, Citrix networking, customer product installations and Crystal reports to resolve issues. Role Challenges: Managing your own workload against customer and internal SLA's. Maintaining a high level of attention to detail and accuracy is required, ensuring all parties are continually informed. Succeed in a fast-paced environment where no two days are More ❯

issues in the initiation, planning and execution phases of different IT related projects to make sure that the projects are delivered in-time and as per expectations Maintaining agreed SLA levels and assuring Quality of delivery at all times Key responsibilities: In Depth and proven experience of Audio/Video equipment Possess a valid UK driving license as there will More ❯

to give users the best experience possible, regardless of the situation. You will be someone who holds themselves to the highest possible standards; not happy to merely meet an SLA, you will move with urgency to resolve customer requests because that's how you create exceptional customer experience and exceed expectations. Have strong problem solving technical and analytical skills, you More ❯

Infrastructure-as-Code, CI/CD QA - Practical TDD, BDD Experiences in payment domains Proven track record in developing and maintaining mission-critical, high-load production systems with 99.999% SLA Proven experience in supporting rapid and agile product deployments across different environments - dev, test, stress-testing, staging/production. Your attributes Loves challenging the status-quo Ability to work autonomously More ❯

or product enablement efforts by surfacing customer insights, blockers, and usability trends. What Success Looks Like Consistently high CSAT scores from support interactions. Quick response and resolution times within SLA across all channels. Demonstrable reduction in churn risk through proactive support and issue resolution. Well-maintained CRM hygiene and updated documentation/playbooks. Clear feedback loops with Product, CS, and More ❯