london (city of london), south east england, united kingdom Hybrid / WFH Options
Novatus Global
Implementation and Engineering teams to ensure smooth resolution of complex issues. Execute operational processes, including running and validating BAU pipelines or other routine tasks, according to defined procedures. Monitor SLA compliance and proactively escalate risks to ensure timely responses. Document processes, maintain knowledge bases, and contribute to continuous improvement initiatives. Experience Seeking a candidate with 2–3 years of industry More ❯
Demonstrable experience leading IT services through the full lifecycle: inception, adoption, continual improvement, and decommissioning. Strong track record of managing multiple IT digital services to meet contractual, KPI, and SLA standards. Experience delivering IT digital services using internal teams, contractors, and third-party providers. Skilled in negotiating ServiceLevel Agreements and ensuring effective performance of teams and third parties. Strong More ❯
cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and contribute to knowledge sharing. Collaborate with project teams and More ❯
cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and contribute to knowledge sharing. Collaborate with project teams and More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Oliver James
move. Responsibilities Taking end-to-end ownership of our Service Desk operations, ensuring fast, reliable, and high-quality support for users. Managing and optimising ticket workflows to meet strict SLA targets. Identifying and resolving bottlenecks to keep things running smoothly. Jumping in on complex or urgent issues when needed - you're not afraid to get hands-on. Continuously improving support More ❯
Braintree, Essex, England, United Kingdom Hybrid / WFH Options
Market36 Recruitment Ltd
requests from clients promptly and accurately • Ensure client reporting aligns with Statement of Work (SoW) requirements • Oversee stock holdings for allocated accounts, ensuring management aligns with customer expectations and SLA timeframes • Maintain and update the SAF document, including SoW, RPI, forecasts, system migration status, and margin justifications • Manage the workload of assigned Service Support Coordinators, prioritising tasks to meet client More ❯
Wigan, Greater Manchester, North West, United Kingdom
Fourteen IP Communications Ltd
challenges as they arise. Provide 1st and 2nd line support to Fourteen IP customers and colleagues in the field. Responsible for resolving faults and responding to customer enquiries within SLA Desired Qualities Skills & Knowledge Level 3 in IT qualification A minimum of Grade 4/C in Maths or equivalent is required for this role Excellent communication skills both written More ❯
Solihull, England, United Kingdom Hybrid / WFH Options
Reboot Recruit
fixes for incidents and service requests, working across Cisco routing and switching, security platforms, wireless, and broadband technologies. You’ll manage tickets from initial response through to closure, ensuring SLA targets are met, documentation is accurate, and customers receive timely updates. This is a hands-on role that combines troubleshooting, incident management, and collaboration with third-party suppliers, while supporting More ❯
birmingham, midlands, united kingdom Hybrid / WFH Options
Reboot Recruit
fixes for incidents and service requests, working across Cisco routing and switching, security platforms, wireless, and broadband technologies. You’ll manage tickets from initial response through to closure, ensuring SLA targets are met, documentation is accurate, and customers receive timely updates. This is a hands-on role that combines troubleshooting, incident management, and collaboration with third-party suppliers, while supporting More ❯
will be doing Undertake day to day operational work (including server/desktop/laptop/patching/LAN/printer/software) in designated customer sites to meet SLA and KPI requirements, ensuring that all incidents, service requests, project work and site maintenance work are effectively supported to ensure that the impact and disruption on the IT services are More ❯
within data infrastructure and communications systems, ensuring flexibility throughout. Responsibilities: Liaise with customers via phone, Skype or email to assist with 1st line IT issues, working in accordance to SLA's, Bates IT quality standards and ITIL best practices Resolve 1st line issues and requests such as systems access, password resets & unlocks Troubleshooting hardware issues Maintain a customer focused approach More ❯
things IT and a dedication toward world-class customer service. Key Responsibilities Ticket Investigation: Ensure sufficient information has been provided to support the effective resolution of tickets. Achievement of SLA's: Respond within agreed service levels. Customer Communication: Provide appropriate customer updates, in line with customer expectations and ticket QA procedure. Ticket Processing: Where level of ability is reached, tickets More ❯
Basingstoke, Hampshire, South East, United Kingdom
Sanderson Recruitment
Your role will involve: All incident management related tasks for the 3rd line live service - incident management and resolution while adhering to strict SLA's. Provide introduction and mandatory CBT training on systems for all new employees/contractors. When required, perform detailed and extensive investigations on any ongoing Problem Records and escalate where necessary. Complete backups of live and More ❯
reactive and compliance delivery strategy as the Trust move to a more proactive and insourced delivery model. Part of this transition will be to develop and manage the servicelevelagreement to be set out in the CAFM system Another key aspect of this role involves overseeing compliance tasks, which includes procuring, booking, and monitoring all necessary compliance activities that More ❯
Weybridge, Surrey, South East, United Kingdom Hybrid / WFH Options
Saputo Dairy UK
upgrades of new systems aligned to IT strategy Taking ownership on incidents and requests raised, working independently to gather more information when required, and closing tickets out within the SLA Driving supplier management to ensure services are delivered in accordance with agreed processes and SLAs (including contract management, service reviews, and billing) Ensuring users have the appropriate level of access More ❯
Linux systems in production and development environments Apply regular patches and updates to ensure security and performance compliance Respond to alerts, incidents, and service requests, resolving technical issues within SLA Manage user accounts, permissions, and file systems Automate routine administration tasks using Bash or Python scripting Maintain documentation of processes, known issues, and resolutions Required experience Strong background in Unix More ❯
Linux systems in production and development environments Apply regular patches and updates to ensure security and performance compliance Respond to alerts, incidents, and service requests, resolving technical issues within SLA Manage user accounts, permissions, and file systems Automate routine administration tasks using Bash or Python scripting Maintain documentation of processes, known issues, and resolutions Required experience Strong background in Unix More ❯
Linux systems in production and development environments Apply regular patches and updates to ensure security and performance compliance Respond to alerts, incidents, and service requests, resolving technical issues within SLA Manage user accounts, permissions, and file systems Automate routine administration tasks using Bash or Python scripting Maintain documentation of processes, known issues, and resolutions Required experience Strong background in Unix More ❯
Linux systems in production and development environments Apply regular patches and updates to ensure security and performance compliance Respond to alerts, incidents, and service requests, resolving technical issues within SLA Manage user accounts, permissions, and file systems Automate routine administration tasks using Bash or Python scripting Maintain documentation of processes, known issues, and resolutions Required experience Strong background in Unix More ❯
modernize Legacy OSS/BSS stacks into modular, API-exposed digital ecosystems. Enable and scale Enterprise Business services - including managed SD-WAN, VPN, Broadband, and Hybrid Network offerings; ensure SLA, QoS, and service assurance compliance. Mentor architecture and delivery teams; influence stakeholders and customers on future-state designs and transformation strategy. Required Skills and experience: Candidates must possess a demonstrated More ❯
Enhance support operations by automating routine tasks like case assignment, escalations, and approval workflows for greater efficiency Develop and manage reports and dashboards to track service desk performance, ensure SLA compliance, and assess client satisfaction Oversee customer interactions across email, phone, chat, and other channels using a unified platform to ensure a seamless and consistent client experience Protect client data More ❯
all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA's defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate More ❯
immersed in all things IT! Supported by the Managing Director who has a track record of successful apprentices. Role Providing 1st line helpdesk support to customers in line with SLA’s Conducting password resets and setting server permissions Providing initial support for tech queries Troubleshooting technical issues Installing, testing and maintaining hardware such as laptops, firewalls, desktops, switches and networks More ❯
