176 to 200 of 728 SLA Jobs in England

consumables required for computer equipment in the hotel. Overseeing the Helpdesk operations, ensuring timely responses and resolutions to IT service requests in line with SLA standards. Assisting in the preparation of any ad-hoc analysis, reports or services as requested by Corporate Office or the Senior Hotel Management. Supporting the More ❯

defect trends to fix problems at the root - Provide detailed data and communication in tickets, documenting your investigation actions and next steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and More ❯

defect trends to fix problems at the root - Provide detailed data and communication in tickets, documenting your investigation actions and next steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and More ❯

Maintain accurate asset records and contribute to preventative maintenance activities. Provide onsite support across multiple locations when required. Uphold health and safety compliance and SLA performance standards. Technical Skills & Competencies: Strong knowledge of Windows 10/11, MacOS, and Microsoft Office applications. Experience with hardware repair, PC builds, and peripheral More ❯

Maintain accurate asset records and contribute to preventative maintenance activities. Provide onsite support across multiple locations when required. Uphold health and safety compliance and SLA performance standards. Technical Skills & Competencies: Strong knowledge of Windows 10/11, MacOS, and Microsoft Office applications. Experience with hardware repair, PC builds, and peripheral More ❯

Maintain accurate asset records and contribute to preventative maintenance activities. Provide onsite support across multiple locations when required. Uphold health and safety compliance and SLA performance standards. Technical Skills & Competencies: Strong knowledge of Windows 10/11, MacOS, and Microsoft Office applications. Experience with hardware repair, PC builds, and peripheral More ❯

manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs More ❯

manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs More ❯

role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a site support engineer, you will become an integral part of our customer More ❯

role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a site support engineer, you will become an integral part of our customer More ❯

third party queries through to completion Maintain query logs, internal systems, and fully manage the client's mailbox Manage disconnection notices within the agreed SLA's Build and maintain a strong and healthy relationship with clients, suppliers, third parties, and internal staff Accurately update the customer's energy usage data More ❯

defect trends to fix problems at the root. Provide detailed data and communication in tickets, documenting your investigation actions and next steps. Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes. Generate service metrics using scripts and More ❯

Reader, and peripheral hardware like printers and scanners. You will contribute to system improvement while ensuring all changes align with Quality of Service and SLA expectations. Your input into process optimisation, testing, and system configuration will be highly valued. Key Responsibilities: Uplift and enhance the legacy Deployed medical software to More ❯

Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices Hardware and software support for laptops and desktops, including onsite laptop repairs Provide remote support on Printer, Wi More ❯

Global Service Delivery Manager, including escalating issues, or client concerns. Works closely with Leadership HQ teams to ensure that Dreamtek consistently delivers against the SLA's & KPIs, and the customer consistently receives the contracted service and support for their associated verticals. Chairs and leads various internal and client meetings across More ❯

networking (Services, Endpoints, DNS). Knowledge on Linux Administration/System Management/Automation skills. Understand, monitor and work to meet Service Level Agreements (SLA) through Service Level Objectives (SLO) and Service Level Indicators (SLI). Liaise with client technical and business teams as needed to ensure an effective solution More ❯

the Head of Service Delivery to understand the allocation of people and other resources to achieve cost control targets vs client Service Level Agreements (SLA’s) against target set by the business and have a basic understanding of the P&L account to identify areas of improvement or opportunity in More ❯

configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions More ❯

configuring SQL *Knowledge of a help desk system and managing service requests/incidents/problems *Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) *Establish good working relationships with clients and project teams *Customer communication skills, both verbal and written *Provide politically More ❯

As a senior engineer, you will be working as part of a dedicated team to deliver reactive support, ensuring compliance with the SLAs (Service Level Agreement) associated with the contract. All necessary product training will be provided along with mentoring from colleagues within the site team to enable the successful More ❯

As a senior engineer, you will be working as part of a dedicated team to deliver reactive support, ensuring compliance with the SLAs (Service Level Agreement) associated with the contract. All necessary product training will be provided along with mentoring from colleagues within the site team to enable the successful More ❯

escalated using the appropriate escalation method and communication plan. You will support direct reports and team members to facilitate resolution within the agreed escalation SLA/OLA so that impediments do not detract from on-time delivery Communication & reporting: To ensure accurate reporting to ensure objectives are being met. Wellbeing More ❯

CaaS initiatives. Governance responsibilities Establish and lead governance structures for ongoing supplier performance management, including regular reviews and feedback mechanisms. Monitor and report on SLA adherence and KPIs, identifying areas for improvement and implementing corrective actions as needed. Foster strong partnerships with suppliers to ensure alignment with strategic objectives and More ❯

will work closely with the application and infrastructure POD SME’s to ensure these critical services function to the required standards. Maintain and improve SLA’s and ensure compliance to bank policies at all times. Actively participate to achieve organization objectives for efficiencies, innovations, and quality delivery. Perform pro-active More ❯

shift allowance (approx.) 1st Line Support Engineer - Role & Responsibilities Provide 1st line support to customers on a range of IT issues Adhere to specifics SLA's in response to issues Provide customers with regular updates on open issues and set appropriate expectations Proactively manage and monitor ticket queues Troubleshooting product More ❯