51 to 75 of 256 SLA Jobs in England

internal users and the branch network. Key Responsibilities: Lead and manage the Service Desk team, ensuring first-class customer service and achievement of SLA targets. Plan and provide deskside support for Head Office and branch users. Serve as the first point of contact for technical assistance via phone or email. ...

internal users and the branch network. Key Responsibilities: Lead and manage the Service Desk team, ensuring first-class customer service and achievement of SLA targets. Plan and provide deskside support for Head Office and branch users. Serve as the first point of contact for technical assistance via phone or email. ...

required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to the customer care team. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Required skills and experience In-depth ...

support via a range of communication channels Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently Maintain high levels of end user satisfaction, as measured through feedback and survey results Duties ...

date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 1+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license ...

processes. Key Responsibilities Own and manage IT services across their full lifecycle Lead ITSM processes including Incident, Problem, Change and Service Request Management Ensure SLA and KPI targets are defined, monitored and achieved Chair CAB meetings and oversee change governance Drive service improvement initiatives and CSI plans ...

sitting at the frontline of service restoration. As Field Service Manager, you’ll balance speed, safety, cost, and quality, ensuring incidents are resolved within SLA while maintaining strong governance, supplier performance, and continuous improvement. Why this role matters Reactive service is where customers feel the impact most—and where great ...

diagnosing and resolving technical issues Triaging and escalating complex issues to the 3rd Line team Managing their own workload in accordance with the businesses SLA’s & KPI’s Installing, configuring and maintaining desktop and laptop hardware and software Reviewing, amending and where needed creating technical and employee facing knowledge base ...

Controls Ensure CLS internal systems are managed to the highest standard by following industry best practice Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes Actively contribute to the development of existing and new IT process and procedures to enhance service transition ...

facilities-related issues and support emergency preparedness and response plans. Coordinate CE audits, compliance checks, and regular reporting of power, temperature, humidity, and SLA metrics. Data Centre Work Environment Recommend risk-reducing improvements to maintenance procedures and scheduling. Suggest implementation improvements based on technical understanding and operational insight. Ownership & Leadership ...

network services. Review and implement change requests in line with governance, risk, and compliance requirements. Ensure team adherence to operational processes, documentation standards, and SLA performance benchmarks. Onsite & Field Work Conduct site surveys for new installations, planned maintenance, and new business opportunities. Deliver onsite troubleshooting, configuration, and infrastructure improvements ...

support commercial and data privacy-driven initiatives. Ensure all activities comply with quality system requirements. Provide accurate and timely customer support aligned with SLA expectations. Identify and resolve data privacy, data management, and system integration issues, including implementing preventative measures. Skills & Experience Degree-level education (or equivalent), ideally ...

maximise performance for end users. Ensures that effective Incident and problem management processes are followed and are actively manages calls in accordance with SLA's, utilising escalation processes both internal and external when required. Follows the change control process for all changes to the Network, Telecommunications and Network Security estate ...

Ware Server Infrastructure. Ensure all Server Hardware and Software issues are efficiently managed through to resolution. Prioritise and Escalate faults accordingly and ensure that SLA's and KPI's are adhered to. Provide L2/L3 Support and technical guideance to the UK IT support team. The company also ...

Provide quick, reliable 1st Line IT Support across corporate and retail systems Log and manage incidents using a ticketing system in line with SLA targets Support retail POS systems, in-store equipment, payroll applications and business-critical software Deliver excellent customer service with a confident and professional phone manner Escalate ...

across Windows, Office 365, Azure, networks, and cloud platforms Assist with project work such as migrations, deployments, and upgrades Maintain detailed documentation and ensure SLA targets are met Deliver excellent service with a proactive and consultative approach Requirements: Previous MSP experience is essential, with strong problem-solving skills ...

technical issues across client environments. You'll investigate, diagnose, and resolve infrastructure, cloud, and networking problems while ensuring all tickets are managed effectively within SLA targets. The role involves working across a wide range of technologies including Microsoft server environments, virtualisation platforms, networking infrastructure, and cloud services. You'll also ...

services to multiple customers. Key responsibilities include: Leading, coaching, and supporting a team of Tier 2 NOC engineers Overseeing daily NOC workflows and ensuring SLA performance Supporting incident management and technical escalations Monitoring network environments and assisting with troubleshooting when required Ensuring effective shift handovers and operational continuity Producing operational ...

change. What youll do Ensure all Requests for Changes are registered on the Computacenter and Customers Tool Management System for tracking and auditing of SLA/OLA. Vet all RFC's. Ensure all logged Request for Changes, are promptly and correctly approved by authorised approvers. Ensure all logged RFCs ...

Workforce Management and escalate when needed. Maintain Service Desk Engineer schedules to ensure operational coverage. Own scheduling rules, controls and system configuration to protect SLA Performance Maintain and own operational reporting to support decision making and service improvements Support the upkeep of our telephony platform, ensuring skills, profiles and channels ...

system. Preparing new and repaired hardware Carry out warranty repairs to OEM standards following contractual agreements in accordance with ASP. Escalating any potential customer SLA impacts to the relevant teams. Staging laptops and PC's with pre-defined builds General housekeeping to locate and eliminate causes of backlogs to provide ...

variety of technical issues * Assist in the implementation of software changes and updates in hosted and client environments * Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction * Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations ...

methods Detailed knowledge of project forecasting and the ability to leverage the project forecast auto generation Extensive knowledge and understanding of Sub Ledger Accounting (SLA) for Projects and Project transactions sources from subledgers (e.g. Purchasing, Payables and Inventory). Experience of the Oracle Fusion RBAC model for Projects Ability ...

Incident, problem and change management within an ITIL-based framework Producing HLD/LLD documentation and technical plans Contributing to service reviews, reporting and SLA/KPI adherence Deploying and maintaining solutions at customer sites and data centres (occasional UK travel) Supporting pre-sales, solution design and technical consultancy Skills ...

strategic contribution: Lead a team of engineers, including 1:1s, PDRs, performance management and development discussions. Allocate work, ensure resource alignment and maintain SLA/KPI compliance. Act as a senior engineer and escalation point for technical queries. Support End User MIs as a technical specialist. Approve high-risk technical ...