351 to 375 of 1,385 Service Management Jobs in England

organization that values growth, teamwork, and professional development. Who You Are: You are a seasoned IT professional with a deep understanding of IT Service Management (ITSM) principles and practices. With a strong technical background and leadership skills, you excel at guiding teams to deliver high-quality IT services. … ITSM policies, procedures, and workflows. • Oversee the configuration and administration of ITSM platform, ensuring it meets the needs of the organization and support effective service delivery. • Provide technical guidance and mentorship to team members, fostering a culture of knowledge sharing and continuous learning. • Analyze service performance metrics ...

secure and well-controlled operation of the Functions application portfolio. Leads the application team, manages key suppliers and partners with Functions stakeholders to improve service performance, deliver change safely and strengthen long-term application management capability. Portfolio scope Enterprise applications supporting Rathbones corporate Functions; allocation may change … line with business priorities. Key interactions Functions leaders and business owners across Finance, People, Risk, Compliance and central functions; Technology Service, Architecture, Cyber Security, Delivery and other Application Managers. External interactions: strategic application and service suppliers, implementation partners, auditors and specialist advisers. Priorities Maintain a current view ...

seeking an experienced Oracle OSS Stack Lead to take end-to-end ownership of Vodafone’s Oracle OSS landscape, ensuring platform stability, resilience, service availability, release governance, and continuous service improvement. This role provides technical leadership across Oracle telecom applications including Siebel CRM, OSM, BRM and associated Oracle … high levels of availability, reliability, performance, and resilience. Define and deliver technical roadmaps aligned with business priorities and operational objectives. Drive capacity planning, risk management, and proactive service improvement initiatives. Ensure compliance with service management standards, SLAs, KPIs, and operational governance frameworks. Lead major incident response ...

integrated readiness required to move new and changed Corporate IT services successfully into live operation. This is an excellent opportunity for a strong Service Transition/Operational Readiness professional who is comfortable coordinating complex releases across multiple technology workstreams, suppliers and operational teams. You will sit at the centre … genuinely ready to be deployed, supported, operated and governed . The Role As Transition Manager, you will coordinate operational readiness and Acceptance into Service across a complex multi-workstream environment. You will work closely with project and programme teams, technical delivery teams, suppliers, Service Management, Security, Information ...

oversight across change initiatives, assessing conceptual, logical and solution architecture artefacts produced by third parties and internal teams. Work with Technology, business stakeholders, programme management, Service Delivery and third-party suppliers to define pragmatic, cost-effective and workable solutions. Maintain and improve architecture standards, principles, repositories, assurance processes … centric architecture, microservices, data integration, messaging and event-driven architecture patterns. A solid understanding of data architecture and governance, security principles, secure service design and holistic enterprise architecture. Knowledge of SaaS, IaaS, PaaS, Microsoft 365, Azure, automation, AI and modern digital platform technologies. Strong knowledge of software delivery life ...

seeking an experienced Oracle OSS Stack Lead to take end-to-end ownership of Vodafone's Oracle OSS landscape, ensuring platform stability, resilience, service availability, release governance, and continuous service improvement. This role provides technical leadership across Oracle telecom applications including Siebel CRM, OSM, BRM and associated Oracle … high levels of availability, reliability, performance, and resilience. Define and deliver technical roadmaps aligned with business priorities and operational objectives. Drive capacity planning, risk management, and proactive service improvement initiatives. Ensure compliance with service management standards, SLAs, KPIs, and operational governance frameworks. Lead major incident response ...

Service Cost Analyst Join a team where Purpose drives everything we do, Ambition fuels our growth, Respect shapes our culture and Trust builds our foundation. We're not just hiring we're inviting you to build the future with us. If you're curious, driven, and ready to leave … next move. Contract: 12 months maternity cover. Working hours: 35 hours per week is full time. Salary: Circa £40,000 Location: London Reporting to: Service Management Manager By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office ...

Overview The Service Reporting Manager is responsible for transforming operational data into meaningful insights that enhance service delivery, efficiency, and customer experience. This role analyses ticket trends, performance metrics, and operational behaviours to drive process improvement, proactive problem management, and informed decision-making across the Service Desk and wider IT organisation. Responsibilities Data Analytics Design and deliver advanced analytics to identify trends, recurring issues, and opportunities for service improvement Define and implement best practices for data collection, storage and analysis. Develop predictive models and insights to support proactive problem management. Create dashboards and visuals ...

support layer for GIC's end users across all global office locations. The Field Support Operations (FSO) acts as the onsite extension of the Service Desk, responsible for resolving incidents and service requests requiring physical intervention, managing endpoint devices throughout their lifecycle, supporting collaboration technologies, AV/… Security, and Cloud Operations whenever onsite assistance is required at office locations, communication rooms, or server rooms. Key Responsibilities Key Responsibilities Onsite Incident Resolution & Service Request Fulfilment Provide onsite support for incidents and service requests requiring physical intervention. Troubleshoot and resolve hardware, software, operating system, application, network ...

Service Delivery Manager - Warrington (Hybrid) - Up to £55K A growing Microsoft-focused technology consultancy is looking to appoint an experienced IT Service Delivery Manager to join its team and take ownership of the service relationship with one of its largest clients. This is a great opportunity … experienced Service Delivery professional who enjoys working directly with clients, managing stakeholder relationships and improving the way IT services are delivered within an MSP or consultancy environment. You'll sit between the client and the technical service desk, providing structure and reassurance across the relationship while working closely ...

efficient and aligned with business needs. Reporting to the Head of Technology, you will lead day-to-day IT operations, oversee technical support, manage service partners and drive continuous improvement across the IT environment. The role You will take ownership of IT service delivery and operational performance, ensuring … systems remain stable, secure and available while delivering a high level of service to users across the organisation. Key responsibilities will include: * Leading the day-to-day operation of IT infrastructure, systems, networks and end-user services * Managing and developing technical support capabilities * Ensuring IT services meet agreed SLAs ...

contribute to technical discussions around the development and growth of the Linux environment Work collaboratively with infrastructure, development and operational specialists Operate within formal service management and security frameworks Maintain accurate and robust technical and operational documentation What We're Looking For Strong hands-on Linux administration … highly available environments Experience building and maintaining Linux development environments Practical experience with containerisation of applications and services Experience using automation to improve infrastructure management and deployment Understanding of modern deployment approaches alongside traditional infrastructure operations Experience operating within formal IT service management processes Strong understanding ...

contribute to technical discussions around the development and growth of the Linux environment Work collaboratively with infrastructure, development and operational specialists Operate within formal service management and security frameworks Maintain accurate and robust technical and operational documentation What We're Looking For Strong hands-on Linux administration … highly available environments Experience building and maintaining Linux development environments Practical experience with containerisation of applications and services Experience using automation to improve infrastructure management and deployment Understanding of modern deployment approaches alongside traditional infrastructure operations Experience operating within formal IT service management processes Strong understanding ...

vast amount of data generated by banks and financial institutions. Requirements As Director of Platform Engineering, you will: Lead the day‐to‐day management, reliability and continuous improvement of ITRS’ Analytics SaaS platform, with a strong focus on Kubernetes‐based services, cloud‐native operational excellence and measurable service … automation, reliability and continuous improvement. Remain highly hands‐on, working directly with engineers on production issues, Kubernetes troubleshooting, incident response, deployment automation, observability, capacity management and service resilience. Drive the evolution of SaaS engineering towards a more automated model, reducing manual intervention, operational toil and human hand‐offs ...

excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose … defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Technology department in our London office as an Assistant Director: Technology Services (EMEA & Asia). Position Summary: The Assistant Director: Technology Services will work closely with ...

Support function. The successful candidate will lead a team of technicians, ensuring the delivery of thehigh qualitytechnical support to end users whilemaintainingexcellent customer service standards. This role requires strong leadership, technical troubleshootingexpertise, and a commitment to continuous service improvement. Experience with SQL databases and reporting would be advantageous. … Responsibilities Lead, mentor, and develop a team of IT technicians Manage team performance through regular coaching,feedbackand performative reviews Monitor workload distribution and ensure service levels are consistently achieved Oversee day to day operation of the service desk function Ensure incidents and service requests are managed effectively ...

Product Manager to join the team. This role is delivery-focused, translating product strategy into execution through clear user stories, effective backlog management, and consistent sprint delivery. You will play a key role in delivering the product roadmap, working closely with engineering, design, testing and customer-facing teams … prioritisation and iteration YOU ARE A MATCH IF... Education and Experience 5+ years of experience in digital product ownership, application ownership, digital operations, platform management, or IT business partnership roles. Experience managing digital platforms, customer-facing applications, portals, websites, mobile applications, or digital ecosystems. Experience working in matrix ...

exciting opportunity for an experienced Support Consultant to join our Secure Managed Services team. This role combines hands-on technical support with customer-facing service delivery responsibilities. The successful applicant will manage complex incidents and service requests, while also supporting managed service reporting, customer reviews, escalations, service governance and continual improvement. This role is suited to a Support Consultant who wants exposure to broader customer and service activity while remaining technically involved in day-to-day delivery. Responsibilities Manage complex incidents, service requests and customer escalations across supported customer environments, ensuring progress, actions ...

Command & Control Transformation Programme and provide strategic leadership on the future product model. The emphasis is on strategic business design, product leadership, user-centric service design and establishing a sustainable product organisation, rather than running or managing IT services. This role needs to shape what the service needs … become and how the organisation governs and evolves it, rather than focusing on ITSM processes and operational service support. Product Leadership & Governance Own and manage the Product Vision and Product Goals for all C&C platforms/services. Ensure product vision, goals and roadmap decisions are informed by clear ...

challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. Service Desk Analyst Join us and help keep our people connected We're looking for a talented Service Desk Analyst to join our IT team … provide outstanding technical support across our organisation. As the first point of contact for IT-related issues and service requests, you'll play a vital role in ensuring colleagues can work efficiently and effectively every day. This is an excellent opportunity for an experienced IT support professional who enjoys ...

willing and eligible to go through the SC Clearance process Overview We are seeking an experienced Data Protection Solution Architect to join the Service Operations team within one of our clients accounts. Service Operations forms part of the wider Hybrid Delivery function, which is responsible for delivering business … operational services across Managed Services and Applications, Multi-Cloud Services and Networks, Service Operations, Service Management and Security, and Service Futures and Optimisation. Due to increased project demand, particularly relating to the Data Centre Exit Programme, an additional Data Protection Solution Architect is required to support ...

willing and eligible to go through the SC Clearance process Overview We are seeking an experienced Data Protection Solution Architect to join the Service Operations team within one of our clients accounts. Service Operations forms part of the wider Hybrid Delivery function, which is responsible for delivering business … operational services across Managed Services and Applications, Multi-Cloud Services and Networks, Service Operations, Service Management and Security, and Service Futures and Optimisation. Due to increased project demand, particularly relating to the Data Centre Exit Programme , an additional Data Protection Solution Architect is required to support ...

betting and gaming, it's time to join us. Job Purpose The CMDB Manager is responsible for establishing, maintaining and continuously improving the Configuration Management Database and associated Configuration Management processes across the Betfred technology estate. This is a newly created role, established to support the implementation … CMDB platform and to embed Configuration Management as a core IT Service Management discipline across the business. The post holder will define and govern the framework for identifying, recording, auditing and controlling configuration items across the estate. Working closely with Change Management, IT Asset Management ...

timeposted on: Posted Todayjob requisition id: JR000407# **Job Description****The Role**The Triage Analyst is responsible for the end-to-end coordination, assessment and management of issues and service requests raised through the triage function. Acting as the first point of operational and technical assessment, the role performs … that tickets are accurately prioritised, assigned and progressed to resolution.The role serves as a critical link between business and technology teams, coordinating the timely management of issues, facilitating effective communication with stakeholders and ensuring adherence to issues management processes, governance and service standards. Through analysis of operational ...

About the BusinessQuilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees 141.9 billion in customer investments (as at 31 March 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions … business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter ...