376 to 400 of 453 Service Management Jobs in England

services, ensuring successful outcomes across the full lifecycle. The first project will be to lead on specific procurement aspect of the National Roadside Telecommunications Service (NRTS) which provides connectivity between roadside devices (such as closed-circuit television - CCTV -, signs and signals) and the Regional and National Operations Centres … associated data centres that run important software including the Automated Traffic Management System (ATMS). With strong communication skills, you will engage senior stakeholders to support effective delivery and act as the main point of escalation when required. Building on experience gained across a range of products and services ...

Strong experience with Anypoint Platform, Runtime Fabric and/or CloudHub v2.0, and hybrid integration Strong understanding of API governance, IAM, OAuth, TLS, token management, and policy enforcement Architecture experience spanning Salesforce, SAP, ServiceNow, AWS/Azure, and data platforms Experience delivering in highly governed environments (e.g., Government, Financial … businesses work financially, Possesses a broad knowledge of solution areas such as transformation and migration, security, business analysis, applications, integration and infrastructure, service management, including trends in the current marketplace and understands how these interact to arrive at a solution. Expert in using architectural principles and frameworks. Experience ...

Strong experience with Anypoint Platform, Runtime Fabric and/or CloudHub v2.0, and hybrid integration Strong understanding of API governance, IAM, OAuth, TLS, token management, and policy enforcement Architecture experience spanning Salesforce, SAP, ServiceNow, AWS/Azure, and data platforms Experience delivering in highly governed environments (e.g., Government, Financial … businesses work financially, Possesses a broad knowledge of solution areas such as transformation and migration, security, business analysis, applications, integration and infrastructure, service management, including trends in the current marketplace and understands how these interact to arrive at a solution. Expert in using architectural principles and frameworks. Experience ...

Centre supporting critical national security environments. This is an opportunity to work at the forefront of cyber defence, leading threat detection, incident response, vulnerability management, and continuous improvement of security monitoring capabilities. As a Senior SOC Analyst, you will play a key role in protecting complex enterprise environments through … management and optimisation of security tooling, threat detection, incident response, and forensic investigations. You will work closely with internal and external stakeholders to enhance SOC capabilities, improve security visibility, and strengthen cyber resilience. Key Responsibilities Maintain and optimise SOC Protect, Detect and Respond tooling. Configure, implement and support ...

existing applications align with identity, security, governance, and operational processes. Get ready to collaborate with various teams, including Microsoft 365, Cyber Security, and Service Operations, to deliver secure and supportable solutions! Key Responsibilities: Lead Application Integration: Oversee the technical onboarding of applications from design to BAU support. Secure Integrations … automation skills (PowerShell preferred). Desirable Qualifications: Relevant industry certifications (e.g., Microsoft Identity/Security/Azure fundamentals). ITIL v4 Foundation or equivalent service management certification. Experience with security frameworks like ISO27001 or Cyber Essentials Plus. If you're ready to take your career to the next ...

Second Line IT Support Technician. The role will be responsible for providing advanced technical assistance to end users, supporting the resolution of incidents and service requests escalated from the first line support team. This role requires a solid understanding of IT systems, outstanding problem-solving abilities, and the capacity … customer satisfaction. As a 2nd Line IT Support Technician your role will include: · Respond to and resolve basic and complex technical incidents and service requests from users, ensuring timely and effective solutions. · Diagnose and troubleshoot hardware, software, network, and system issues, both remotely and on-site as required. · Install ...

platforms. Monitor platform performance using monitoring and alerting tools, proactively identifying potential issues before they impact users. Log, track, prioritise, and manage incidents and service requests through the call logging/ticketing system. Escalate complex issues to appropriate technical teams while maintaining ownership and communication throughout the resolution process. … upgrades, and maintenance activities. Maintain accurate documentation, knowledge base articles, and support procedures. Work collaboratively with development, infrastructure, data, and product teams to ensure service excellence. You will be a motivated and analytical support professional with a passion for problem-solving and delivering excellent customer service. Essential Skills & Experience ...

resource allocation, and scheduling Conduct and lead business continuity reviews and tests for operational resilience Oversee and support the AILS (Acceptance In to Live Service) process Host, lead, and oversee technical bridges with customers to resolve faults, including out-of-hours support Lead a team of network engineers … bring? Proven engineering or operational team leadership experience -ideally in a Cisco environment Strong organisational and multitasking skills Understanding of fault ticketing systems and service operations Advanced Microsoft 365 proficiency, especially Outlook and Forms Calm under pressure; adept at leading incident resolution in customer settings ITIL or service ...

difficult cases and emerging tech, fosters a learning culture. Engineering Improvement & Automation (15%) - Analyses trends, drives automation and tooling to reduce incidents and improve service quality. Technology Evaluation & Implementation (10%) - Assesses new tools/platforms, leads technical design for rollouts aligned with standards and security. Standards, Documentation & Governance … practice guides, ensures compliance, supports governance/assurance. Stakeholder Collaboration & Projects (10%) - Partners with other IT teams, represents EUC in projects and change initiatives. Service Insight & Reporting (5%) - Tracks performance/risks and reports to leadership. What you'll need to succeed Directs others on technical tasks; strong written ...

difficult cases and emerging tech, fosters a learning culture. Engineering Improvement & Automation (15%) - Analyses trends, drives automation and tooling to reduce incidents and improve service quality. Technology Evaluation & Implementation (10%) - Assesses new tools/platforms, leads technical design for rollouts aligned with standards and security. Standards, Documentation & Governance … practice guides, ensures compliance, supports governance/assurance. Stakeholder Collaboration & Projects (10%) - Partners with other IT teams, represents EUC in projects and change initiatives. Service Insight & Reporting (5%) - Tracks performance/risks and reports to leadership. What you'll need to succeed Directs others on technical tasks; strong written ...

reporting and insightsDevelop and enhance data platforms and dashboard capabilities to support decision-makingManage third-party vendors and suppliers, ensuring value for money and service qualityOwn IT budgets, resource planning, and cost optimisation initiativesEnsure strong cyber security, governance, and risk management practicesEngage and influence senior stakeholders across … levelStrong background across IT operations, data/BI, and transformation programmesExperience managing budgets, suppliers, and large teamsSolid understanding of IT governance, cyber security, and service management frameworks (e.G. ITIL)Experience delivering technology strategy and organisational changeStrong stakeholder management and ability to communicate complex technical concepts clearlyExperience operating ...

vision & strategy across the organisation, and with clients. Leading teams in the UK and internationally, taking overall responsibility across Software Development, Cyber Security, Infrastructure, Service Management, DevOps and Data & AI. Taking overall responsibility of partnering with major cloud providers and other areas. Be an advocate for the appropriate … track‐record of delivering data transformation programmes to assist and advise wider stakeholders. Build strategic and collaborative relationships/partnerships across all capability/service areas. Knowledge of enterprise architecture, analysis, research and governance best practice, methodologies, tools, and frameworks. Develop overall technology standards and practices, setting governance standards ...

critical incidents appropriately, maintaining operational continuity Manage your workload proactively while contributing effectively within a small, collaborative team Deliver a high standard of customer service, building trust and strong relationships with internal users Ensure compliance with IT policies, standards, and relevant internal and external regulations Execute tasks in line … strategies to support overall organisational goals Provide guidance and support to colleagues by sharing knowledge and monitoring task progress without formal line management responsibility Work model: onsite from our Stonehouse location {#LI-onsite} Qualifications for the Role Strong experience in C# and .NET development, including Webforms, WinForms ...

collaborative environment that includes both civilian and military professionals. What you'll be doing: Deliver and support Synthetic Test Environment and Analysis Tools Service (STEATS) capabilities in line with NCSISS requirements. Work under the guidance of the Project Manager to ensure consistent delivery of products and advice. Implement strategies … position STEATS offerings to meet evolving customer needs. Contribute to system integration testing, requirements management, and technical assurance processes. Apply distributed simulation standards such as DIS, HLA, and DDS. Analyse computer network architectures and protocols, utilising tools like Wireshark. Collaborate effectively within multi-disciplinary teams to develop, test ...

internal knowledge sharing, capability development, and practice maturity across the organisation. Contribute to the identification, design, and development of innovative internal products, frameworks, and service offerings that enhance CACI’s strategic advantage, improve delivery efficiency, and support growth across key market sectors. Technology Coverage Across a broad and evolving … Code - desirable What We’re Looking For Technical & Professional Expertise Proven experience designing and delivering large-scale network and security solutions across enterprise or service provider environments. Deep understanding of network architecture principles, high availability design, routing protocols, segmentation, security architectures, and cloud networking. Experience acting as the final ...

practice within a leading transformation client. This role is focused on client advisory and delivery ownership, helping organisations transform their employee and enterprise service experiences. You will play a critical role in enabling the HR organisation by delivering ServiceNow solutions and supporting large scale HR transformations and programmes with … HRSD, CIS ITSM or other ServiceNow certifications completed, in progress or part of your development plan. Experience supporting ServiceNow, HR technology, employee experience, enterprise service management or digital transformation projects through business process improvement, requirements gathering, solution workshops, testing, change or rollout activities. A good understanding ...

Planning team. You'll support the planning and delivery of IT installations across our depots and offices, while also helping manage network issues and service requests to keep everything running smoothly. What you'll be doing Planning and coordinating IT installation projects across 900+ depots and central sites Supporting … delivery of 100+ projects annually (new depots, relocations, and refits) Managing incidents and service requests for depot networks and telephony, ensuring SLAs are met Coordinating with internal stakeholders and third-party suppliers/engineers to deliver projects on time Providing technical support and guidance to engineers during installations Monitoring ...

Customer Engineering Lead Job Title: Customer Engineering Lead Reports to: Head of Project Management Department: Engineering About the role: As a Customer Engineering Lead you will be integrated closely with the wider Engineering and Sales Engineering teams to provide both pre-emptive and ad-hoc support to customers using … implementation, RTL development/integration/verification Highly desirable - proven track record configuring, optimising, and managing issue tracking and customer delivery systems e.g. Jira Service Management, SFTPgo Desirable - direct experience integrating, implementing, or using cryptographic IP (e.g. in ASIC/FPGA/SW stack) Excellent empathetic skills Excellent ...

Customer Engineering Lead Job Title: Customer Engineering Lead Reports to: Head of Project Management Department: Engineering About the role: As a Customer Engineering Lead you will be integrated closely with the wider Engineering and Sales Engineering teams to provide both pre-emptive and ad-hoc support to customers using … implementation, RTL development/integration/verification Highly desirable - proven track record configuring, optimising, and managing issue tracking and customer delivery systems e.g. Jira Service Management, SFTPgo Desirable - direct experience integrating, implementing, or using cryptographic IP (e.g. in ASIC/FPGA/SW stack) Excellent empathetic skills Excellent ...

establishment of cyber profession standards with HR/L&D.Timely access to SL stakeholders, systems, repositories, and tooling (e.g., policy library, LMS, phishing platform, service management/SIEM, PMO data). Availability of policy owners and project managers for reviews and attestations. SL will provide required clearances, facilities ...

Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a 3rd Line Network Engineer. We are seeking a highly skilled and motivated 3rd Line Network Engineer to join our technical operations team. This role is suited to an experienced … Investigate and resolve high-level network incidents that have been escalated from support teams. Provide 3rd line technical support for complex networking incidents and service requests across enterprise and ISP environments. Monitor, maintain and optimise customer network infrastructure to ensure maximum performance and availability. Perform detailed technical analysis ...

experience developing and managing project roadmaps, delivery plans, and workstreams. Experience producing and implementing Disaster Recovery policies, frameworks, plans, and governance processes. Excellent stakeholder management skills with the ability to engage and influence senior business and technology stakeholders. Experience working alongside Risk, Technology, Infrastructure, and Service Management … Experience working within complex environments involving multiple applications, services, suppliers, and business functions. Strong experience managing and coordinating activities across third-party vendors and service providers. Ability to challenge, coordinate and drive delivery across multiple teams while maintaining project momentum. Excellent documentation, reporting, and communication skills. Able to work ...

technologies. You'll be supporting hardware, software, Microsoft 365 and line of business systems, working in a structured environment with a strong focus on service delivery and user experience. The 1st/2nd Line Support Engineer will manage tickets end-to-end, troubleshoot effectively and work closely with … responsibilities: Provide day-to-day support as a 1st/2nd Line Support Engineer across hardware and software Manage and prioritise tickets through the service management system Troubleshoot issues across Windows 11 and Microsoft 365 Support line of business applications Install, configure and maintain devices and user equipment ...

ServiceNow implementations by providing mentorship and thought leadership to both our client and internal resources in platform design, integration design, development standards, platform management methods, and technology strategy consulting. You will design, implement, and optimize IT service management solutions, ensuring alignment with business needs and industry best ...

Build and enhance GitOps and Infrastructure-as-Code capabilities (e.g. Terraform, Ansible) Develop and review production-grade code to support automation initiatives Support incident management and on-call processes, ensuring production stability Contribute to post-incident reviews, embedding SRE principles to reduce risk Requirements Demonstrable experience …/SLI frameworks and reliability engineering principles Desirable Background in software development Experience working within regulated financial services environments Familiarity with ITIL and enterprise service management frameworks Relevant certifications (e.g. AWS, Terraform) Why Apply Opportunity to shape cloud reliability strategy in a large-scale environment Work with modern ...