376 to 400 of 481 Service Management Jobs in England

days holiday + 8% pension + private healthcareOur trusted client, a leading financial services organisation , is hiring an IT Business Continuity Manager to help define and deliver the IT Service Continuity and Disaster Recovery strategy across the Group’s complex, multi-site IT estate.This is a key role ensuring the organisation’s systems remain resilient, secure, and compliant , enabling … rapid and effective response to disruption as the business continues its global digital transformation journey . The Role You’ll work closely with the Head of IT Service Continuity to: Define, deliver, and embed the Group-wide IT Continuity and Disaster Recovery strategy and policy. Design, maintain, and test IT Service Continuity and DR plans aligned to business … needs and regulatory standards. Lead and coordinate responses to major incidents, ensuring minimal impact and swift recovery. Partner with Architecture and Service Design teams to ensure resilience is built into all new and existing services. Plan and deliver regular disaster recovery simulations and training to strengthen operational resilience. Provide expert advice at CAB and TDA forums to ensure compliance More ❯

days holiday + 8% pension + private healthcareOur trusted client, a leading financial services organisation , is hiring an IT Business Continuity Manager to help define and deliver the IT Service Continuity and Disaster Recovery strategy across the Group’s complex, multi-site IT estate.This is a key role ensuring the organisation’s systems remain resilient, secure, and compliant , enabling … rapid and effective response to disruption as the business continues its global digital transformation journey . The Role You’ll work closely with the Head of IT Service Continuity to: Define, deliver, and embed the Group-wide IT Continuity and Disaster Recovery strategy and policy. Design, maintain, and test IT Service Continuity and DR plans aligned to business … needs and regulatory standards. Lead and coordinate responses to major incidents, ensuring minimal impact and swift recovery. Partner with Architecture and Service Design teams to ensure resilience is built into all new and existing services. Plan and deliver regular disaster recovery simulations and training to strengthen operational resilience. Provide expert advice at CAB and TDA forums to ensure compliance More ❯

high availability, scalability, and performance. * Collaborate with Software Development and DevOps teams to meet infrastructure and deployment needs. * Research, recommend, and implement improvements to enhance system efficiency, reliability, and service levels. * Create and maintain documentation for infrastructure technologies and ensure all changes follow appropriate change management processes. * Ensure all systems and environments comply with internal policies, controls, and … Strong ability to manage multiple priorities, meet SLAs, and maintain excellent communication with stakeholders * Proactive approach to keeping up with emerging technology trends and industry developments Desirable: * Understanding of Service Management disciplines, ideally aligned with the ITIL framework What you get in return: * £40,000-£50,000 per annum + bonus + benefits * Hybrid working (3 days in More ❯

A Network Team leader or aspiring Team Leader is required for this Managed Service Company based in Surrey. You will be responsible for leading and managing a Second Line Engineering Team, while providing technical hands on support. You will act as the escalation point for the Second Line Team, ensuring that the team have the technical support, guidance and … procedures to effectively manage all/Incidents and Requests within customer Service Level Agreements. Requirements Cisco Certified Network Professional (CCNP) certification as a minimum requirement, with strong proficiency in Cisco routing and switching technologies (Catalyst/Nexus Switches, Layer 2 and Layer 3 switching, VLAN segmentation, NAT, DNAC) and protocols (OSPF/EIGRP/BGP) as well as wireless … Meraki). Experience in Fortinet and Palo Alto security appliances and solutions highly desirable. Understanding and practical experience of cloud networking solutions and technologies (Azure) considered an asset. Service management background (Incident, Problem and Change Management). Team leadership experience desirable. More ❯

all users to deliver a secure workspace, calling on your strong knowledge of Active Directory, DNS, Group Policy, and related technologies. Demonstratable experience of VDI, EDR, and Thin Client management is also essential. You will work closely with cross-functional teams to ensure that the tailored solutions are delivered in line with the needs of the business, proactively recommending … commercial, legal, supply chain, security) to ensure efficient product development and launch. Track product development progress, identify and mitigate risks, and manage dependencies across the product line. Product delivery, management, and ongoing development: Analyse performance data and user feedback to identify areas for improvement and iterate on product offerings. Provide ongoing service management and operational support for … the product and its users to meet performance targets and KPIs. Within your first 6 months you will: Work as a team to enable identity and access management services Define process and identify tooling that will help the team to deliver future capability repeatedly and reliably What are BAE Systems looking for from you? With over 2 years of More ❯

SUPPORT3-6 MONTH CONTRACT DAY RATE - £200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the Team who pick up and resolves any escalated incidents and service requests and those requiring advanced troubleshooting and resolution. What you'll need to succeed * Previous experience of working on a busy IT Service Desk* Strong knowledge of Windows 11 (On-premise domain & Cloud integrated)* Experience with Active Directory and Azure Active Directory user & group administration* Ability to support M365 services (Teams, SharePoint, OneDrive)* Knowledge of InTune* Previous experience … of working with ITIL service management processes What you'll get in return This is an initial 3-Month contract - highly likely to extend to 6 Months - Hybrid working after Initial Training - £200.00 Per Day (Inside/Umbrella). What you need to do now If you're interested in this role, click 'apply now' to forward an More ❯

and API-driven integration Broad understanding of enterprise systems and digital platforms Background in Defence Support engineering or logistics environments Knowledge of Defence Digital principles, including networks, cloud, operational service management, cyber operations, and IDAM Strong stakeholder management and communication skills Ability to work collaboratively within cross-functional teams Experience in consulting or advisory roles Understanding of More ❯

and API-driven integration Broad understanding of enterprise systems and digital platforms Background in Defence Support engineering or logistics environments Knowledge of Defence Digital principles, including networks, cloud, operational service management, cyber operations, and IDAM Strong stakeholder management and communication skills Ability to work collaboratively within cross-functional teams Experience in consulting or advisory roles Understanding of More ❯

Security Center) and Purview. Manage device estate via Intune and Apple Business Manager. Liaise with internal and external stakeholders on IT services and security matters. Review and enhance IT Service Management processes. Essential Skills & Experience: 2+ years in IT support or systems administration (M365 & Azure). Strong knowledge of Microsoft Entra, Intune, Apple Business Manager, and MS Defender. More ❯

technical specifications and user guides. Support system upgrades, enhancements, and integration workstreams. Skills and Experience Strong background in BMC Remedy ITSM development and configuration. Understanding of ITIL framework and service management best practices. Experience in workflow design , scripting, and system integrations. Knowledge of JavaScript or related programming skills. Experience with cloud-based Remedy deployments desirable. Problem-solving mindset More ❯

technical specifications and user guides. Support system upgrades, enhancements, and integration workstreams. Skills and Experience Strong background in BMC Remedy ITSM development and configuration. Understanding of ITIL framework and service management best practices. Experience in workflow design , scripting, and system integrations. Knowledge of JavaScript or related programming skills. Experience with cloud-based Remedy deployments desirable. Problem-solving mindset More ❯

of and experience of Scrum. Strong knowledge of Jira Software and Confluence. Familiarity with business operations and support systems, such as those used in Finance, People Services, or IT Service Management (e.g., ServiceNow) is essential. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability More ❯

in any format, to any destination in the most efficient and reliable way possible. Summary of Role The role of the Broadcast Services Department is to deliver an unsurpassed service to our clients. The Fixed Services Master Control Room is currently undergoing an exciting expansion. We handle playout, distribution and transmission of high-profile linear radio, TV, and OTT … operationally hands-on, technically focussed role. You will be responsible for working with operations teams, support engineering, and internal stakeholders to ensure the MCR is delivering an outstanding technical service for our customers. You will work on technical projects with a key role in launching new systems and services into the MCR. You will also support the operations teams … planned change and key mitigations are in place. Manage the MCR operational calendar, keeping track of any special requests, ensuring the MCR inbox is appropriately managed. Own the Problem Management function in MCR, ensuring that recurring issues are followed up with Engineering & progressed with system manufacturers. Ensure MCR technical documentation is up-to-date, identifying gaps in documentation and More ❯

performed by a Junior Operations Analyst Perform monitoring of live services, applications and infrastructure. Call handling from internal and external clients Log and process incidents according to the Incident Management process, ensuring escalation to the Major Incident Manager for more serious incidents. Respond/Action events received according to the directions given within a corresponding knowledge article, and escalate … to the next tier of support, where no resolution by Operations Centre is possible. Ensure the appropriate prioritisation of incidents to allow actions and the avoidance of service level breaches. Participate in post incident reviews following a major event\incident Contribute to the improvement of the Operations Centre and the technical service which it delivers. Qualifications Must have … or external). Active interest in technology. Willingness to work in an office-based role. Desirable capabilities: Experience with ITIL processes. Experience dealing with technology-related issues. Familiarity with service management tools such as ServiceNow. Additional Information Benefits package includes: Great compensation package and discretionary bonus plan Core benefits include pension, bupa healthcare, sharesave scheme and more More ❯

Key requirements Experience as a support analyst, with a focus on Customer Engagement or Finance and Operations Microsoft Dynamics 365 certifications are desirable. Solid understanding of CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) concepts and functionalities. Ability to be flexible, multi-tasking and organise priorities in a fast-paced work environment, while maintaining a high level of … focus and accuracy. Comfortable with Information Technology Service Management (ITSM) systems and processes. Exceptional communication and interpersonal abilities, capable of collaborating effectively with stakeholders/customers. Desirable requirements SQL/Azure SQL knowledge. Knowledge of Power Platform, including Power BI, and Azure infrastructure and technologies. Appreciation of Information Technology Infrastructure Library (ITIL). Benefits When you join Renishaw More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations … understanding of business contexts, and your analytical and conceptual skills. Your responsibilities will include : Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions. Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs. Design robust architectures that integrate CRM More ❯

Job Overview The IT Change-Ordinator role is an administration role to support the IT Change Manager in the ensuring the Mitie Change Management process is followed to evidence that all proposed changes to the Mitie IT production environment are fit for purpose. Main Duties Reviewing submitted RFCs (Request for Change templates) to ensure all information required is provided … a weekly list of changes for review at the IS RFC Review meetings and attend the meetings to document actions as discussed Preparing reports/statistics using the change management database reporting function Manage the IT Change Mailbox in conjunction with the IT Change Manager Attend various meetings to provide information and status updates on RFCs Identifying potential candidates … Experience of working in a high-pressure environment Good working knowledge of Office 365 Able to attend the Bristol office one a week Experience of working within IT Change Management (desirable not essential) Experience in working with an outsourced 3rd Party IT support provider (desirable not essential) Experience in ServiceNow (IT Service Management tool) (desirable not essential More ❯

experience supporting software products in a customer-facing role Strong troubleshooting and Windows application support skills Excellent written and verbal communication Familiarity with ticketing systems such as Zendesk, Jira Service Management or Freshdesk Understanding of CAD/CAM, CNC, or design/manufacturing workflows Desirable: Experience supporting 3D design, CNC, or engineering software Exposure to software testing, bug … experience Hybrid working - 3 days on-site (Mon, Wed, Fri) near Solihull/Balsall Common 25 days' holiday + bank holidays 8% company pension, private healthcare and death-in-service benefit Supportive, creative environment where you'll work directly with engineers building world-class software If you're passionate about technology, enjoy helping users, and want to work with More ❯

days holiday + 8% pension + private healthcare Our trusted client, a leading financial services organisation, is hiring a Disaster Recovery Manager to help define and deliver the IT Service Continuity and Disaster Recovery strategy across the Group’s complex, multi-site IT estate. This is a key role ensuring the organisation’s systems remain resilient, secure, and compliant … enabling rapid and effective response to disruption as the business continues its global digital transformation journey. You’ll work closely with the Head of IT Service Continuity to: Define, deliver, and embed the Group-wide IT Continuity and Disaster Recovery strategy and policy. Design, maintain, and test Disaster Recovery and IT Continuity plans aligned to business needs and regulatory … standards. Lead and coordinate responses to major incidents, ensuring minimal impact and swift recovery. Partner with Architecture and Service Design teams to ensure resilience is built into all new and existing services. Plan and deliver regular disaster recovery simulations and training to strengthen operational resilience. Provide expert advice at CAB and TDA forums to ensure compliance with DR and More ❯

and technologies to improve operational efficiency. Develop a deep understanding of the technical ecosystem, contributing to both cloud and on-prem solutions. Essential Skills & Experience Strong background with configuration management tools (e.g. Ansible, Chef, Puppet). Hands-on experience with Terraform for infrastructure as code. Expertise with containerisation and orchestration (Docker, Kubernetes, OpenShift, or Swarm). Skilled in CI … maintaining systems on AWS (EC2, RDS, S3, Lambda). Desirable Skills Programming experience in Java, Go, or Python . Understanding of cross-domain technologies and security models. Background in service management environments and ITIL practices. Proven application of observability patterns and system health metrics. Experience with Microsoft Azure cloud services. For more information, send your CV to Ryan More ❯

and required fields; fix gaps rapidly to keep reporting dependable. Produce category MI from, SpendViz and Ariba to inform decisions (pipeline, cycle times, compliance, value delivery). Supplier Risk Management (SRM) & compliance: Initiate and coordinate SRM assessments and ongoing reviews (e.g., InfoSec, Privacy, BCM/Resilience) for material/critical suppliers; ensure Riskonnect/Ariba status and artefacts are … approvals follow policy thresholds. Stakeholder engagement & business partnership: Act as trusted advisor to the Cloud and IC teams and adjacent technology stakeholders (HR/Finance/CRM platform owners, service management, programme teams), aligning category plans with roadmaps and transformation priorities. Work seamlessly across UK/US/France & Mumbai teams; drive clarity on business requirements, evaluation criteria … team savings targets; all material suppliers through SRM with actions tracked to closure. Stakeholder engagement: build appropriate stakeholder relationships. Qualifications The Requirements: Extensive experience in IT Procurement/Category Management (cloud services, software/SaaS, or cyber security). Strong record leading multi stage sourcing and complex negotiations. Demonstrable a clear understanding of category planning capability (market analysis, segmentation More ❯

all aspects of engineering process, governance, technology and strategy. Responsibilities: Define engineering processes, standards and guidance covering the end-to-end lifecycle of a variety of components (software, infrastructure, service management etc.), enabling the repeatable delivery of governed and assured products Enable engineering governance, working across multiple suppliers to ensure quality artefacts are produced to standards consistently Define More ❯

aspects of engineering process, governance, technology and strategy. Responsibilities: Define engineering processes, standards and guidance covering the end-to-end life cycle of a variety of components (software, infrastructure, service management etc.), enabling the repeatable delivery of governed and assured products Enable engineering governance, working across multiple suppliers to ensure quality artefacts are produced to standards consistently Define More ❯

operations, confident in taking ownership and working across complex infrastructure. You'll bring: Knowledge of cloud and virtualisation technologies, particularly Microsoft 365 and Azure. Familiarity with ITIL/IT Service Management practices. Experience with networking (LAN/WAN, VPNs, load balancers, WiFi deployment). Skills in scripting/automation (PowerShell, Terraform). Understanding of security solutions (firewalls, Zero More ❯

all aspects of engineering process, governance, technology and strategy. Responsibilities: Define engineering processes, standards and guidance covering the end-to-end lifecycle of a variety of components (software, infrastructure, service management etc.), enabling the repeatable delivery of governed and assured products Enable engineering governance, working across multiple suppliers to ensure quality artefacts are produced to standards consistently Define More ❯