401 to 425 of 482 Service Management Jobs in England

all aspects of engineering process, governance, technology and strategy. Responsibilities: Define engineering processes, standards and guidance covering the end-to-end lifecycle of a variety of components (software, infrastructure, service management etc.), enabling the repeatable delivery of governed and assured products Enable engineering governance, working across multiple suppliers to ensure quality artefacts are produced to standards consistently Define More ❯

finance Demonstrate your passion for learning by seeking out knowledge and collaborating with people close to our products and solutions. Display your bias to ship and iterate alongside product management and design partners. Qualifications Expertise in writing and maintaining Java/Spring-based backend services. Experience in the full lifecycle of service management, from initial development to … continuous operation. A deep understanding of the critical aspects of service scalability and high availability as well as monitoring and maintaining deployed features and services ensuring optimal performance and reliability. Database management systems experience including replication, high availability, performance tuning, and complex query optimization. A background in frontend development. Strong knowledge of container orchestration using Kubernetes. You might … engineers, leading cross-team projects without authority, and driving design and technology decisions. Technologies we use (nice to have experience) Monitoring and alerting: Datadog, Falcon LogScale (formerly Humio) • Database management systems: PostgreSQL, ClickHouse Deployment tools: Flux, Helm, Kustomize Frontend frameworks: React, Angular Infrastructure as code: Terraform, Terragrunt Cloud provider: AWS Event streaming platform: Kafka Big data processing: Databricks About More ❯

to business needs, with a user-centric approach. Maintain up-to-date documentation for support processes, user guides, and system configurations. Participate in IT projects, including deployments, upgrades, and service improvements, always advocating for the end user. Manage IT assets, coordinate warranty repairs, and ensure accurate tracking of equipment. Contribute to weekly service management reviews, sharing insights … and MS 365 Teams user support. Deep experience with MS 365 desktop applications, Proven troubleshooting skills for desktop hardware, software, and network issues. Experience with security best practices, patch management, and compliance. Familiarity with virtualization, cloud platforms, and remote support tools. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, CompTIA A+) are a plus. Why Join Us? You'll … be part of a dynamic, collaborative team that values innovation and service excellence. Your expertise will directly empower colleagues across the business, making a real impact every day. More ❯

to business needs, with a user-centric approach. Maintain up-to-date documentation for support processes, user guides, and system configurations. Participate in IT projects, including deployments, upgrades, and service improvements, always advocating for the end user. Manage IT assets, coordinate warranty repairs, and ensure accurate tracking of equipment. Contribute to weekly service management reviews, sharing insights … and MS 365 Teams user support. Deep experience with MS 365 desktop applications, Proven troubleshooting skills for desktop hardware, software, and network issues. Experience with security best practices, patch management, and compliance. Familiarity with virtualization, cloud platforms, and remote support tools. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, CompTIA A+) are a plus. Why Join Us? You'll … be part of a dynamic, collaborative team that values innovation and service excellence. Your expertise will directly empower colleagues across the business, making a real impact every day. More ❯

into run teams, with measurable adoption and stability post-launch. This role reports to the CTO and works closely with Technical Architects, Engineering, Security, QA, Ops (NOC/SOC), Service Management, Finance, Legal, and PMO. Ideal Candidate Characteristics The ideal candidate will be: Visionary & innovative – able to see emerging technology trends and translate them into practical, customer-relevant … priorities and remove blockers. Experience 7–12 years’ experience in telecoms, ICT, or digital solution delivery across Architecture, Engineering, or Operations. Proven track record leading solution or technology lifecycle management (concept to retirement). Experience applying frameworks such as TM Forum (eTOM/ODA) and ITIL 4. Strong delivery leadership in Agile/SAFe environments, combined with governance and … risk management. Demonstrated success implementing Operational Readiness Reviews (ORR), observability, and support models. Excellent stakeholder management and ability to produce clear written artefacts for both technical and executive audiences. Education Bachelor’s or Master’s degree in Computer Science, Engineering, Telecommunications, or related field. Relevant certifications (e.g., ITIL 4, Agile/SAFe, TM Forum frameworks) desirable. More ❯

opportunities Personal development opportunities Responsibilities Work with key stakeholders to ensure seamless delivery of the product suite. Resolve application and systems issues Monitoring systems System upgrades and changes Supplier management Planning and implementing system upgrades and changes alongside third-party suppliers. Experience: Proven experience supporting Applications, Systems and Integrations Dynamics 365/Dynamics CRM SQL ITIL Service Management Documentation experience Experience with Content Management Systems would be beneficial The company have an excellent reputation within their sector and have shown consistent growth year-on-year. They promote a healthy work-life balance and regularly rank amongst the most flexible companies to work for in the UK. They have also recently been recognised in the top More ❯

is to provide smart hands-on support across hardware and software platforms and products, escalating support to specialist teams were appropriate. Duties and tasks will include: Responding to escalated service requests with professionalism and timeliness Communicating positively with users/customers, avoiding technical jargon Solving technical challenges and providing resolutions to deal with end user issues. Applying expertise to … resolutions and escalation pathways for more complex problems Documenting solutions clearly and accurately in a consistent manner Ensuring confidentiality, integrity, and availability for data. Following information security and data management policies ensuring, least privilege and information assurance Provide comprehensive technical support for hardware, software, and networking issues, including installation, configuration, and troubleshooting. Deliver responsive, on-site assistance to staff … in technical environments Experience of providing technical workarounds or solutions to end users Experience of using Microsoft based applications and software/general computing experience Experience of using a service management tool for handling of requests and incidents such as ServiceNow, Topdesk etc Previous experience of working effectively with teams, escalating and prioritising incidents and requests Experience of More ❯

environment. A background in implementing server environments, database migrations, and working across both internal and vendor-delivered workstreams will be highly advantageous. Experience in handling governance, compliance, and risk management within technical projects is also essential. Ideally, you’ll bring a recognised project management qualification such as PMP or PRINCE2, combined with hands-on experience using tools like … Microsoft Project. A solid understanding of IT infrastructure fundamentals, coupled with an appreciation for service management (ITIL) and change control processes, will help you hit the ground running. This is a challenging, high-visibility contract that offers a chance to work on a strategically significant project. If you're a driven IT Project Manager with the technical awareness More ❯

experience supporting software products in a customer-facing role Strong troubleshooting and Windows application support skills Excellent written and verbal communication Familiarity with ticketing systems such as Zendesk, Jira Service Management or Freshdesk Understanding of CAD/CAM, CNC, or design/manufacturing workflows Desirable : Experience supporting 3D design, CNC, or engineering software Exposure to software testing, bug … experience Hybrid working – 3 days on-site (Mon, Wed, Fri) near Solihull/Balsall Common 25 days’ holiday + bank holidays 8% company pension, private healthcare and death-in-service benefit Supportive, creative environment where you’ll work directly with engineers building world-class software If you’re passionate about technology, enjoy helping users, and want to work with More ❯

experience supporting software products in a customer-facing role Strong troubleshooting and Windows application support skills Excellent written and verbal communication Familiarity with ticketing systems such as Zendesk, Jira Service Management or Freshdesk Understanding of CAD/CAM, CNC, or design/manufacturing workflows Desirable : Experience supporting 3D design, CNC, or engineering software Exposure to software testing, bug … experience Hybrid working – 3 days on-site (Mon, Wed, Fri) near Solihull/Balsall Common 25 days’ holiday + bank holidays 8% company pension, private healthcare and death-in-service benefit Supportive, creative environment where you’ll work directly with engineers building world-class software If you’re passionate about technology, enjoy helping users, and want to work with More ❯

experience supporting software products in a customer-facing role Strong troubleshooting and Windows application support skills Excellent written and verbal communication Familiarity with ticketing systems such as Zendesk, Jira Service Management or Freshdesk Understanding of CAD/CAM, CNC, or design/manufacturing workflows Desirable: Experience supporting 3D design, CNC, or engineering software Exposure to software testing, bug … experience Hybrid working - 3 days on-site (Mon, Wed, Fri) near Solihull/Balsall Common 25 days' holiday + bank holidays 8% company pension, private healthcare and death-in-service benefit Supportive, creative environment where you'll work directly with engineers building world-class software If you're passionate about technology, enjoy helping users, and want to work with More ❯

providing 24/7 coverage Company Overview The team supports a broad range of cutting-edge security technologies, helping customers secure their networks, applications, and infrastructure through proactive monitoring, management, and incident response. As demand for managed firewall and security services grows, my client is looking for a Cyber Security Engineer with strong networking fundamentals and a willingness to … updates, NAT and routing modifications across Fortinet, Check Point and Palo Alto devices. Investigate and troubleshoot connectivity, performance, and security issues across client networks. Respond to alerts, incidents, and service requests, escalating where necessary in line with SLAs. Conduct routine maintenance and health checks on firewall appliances and associated infrastructure. Document changes, issues, and resolutions in the ticketing system … SIEM platforms (Microsoft Sentinel, LogPoint) or SOC environments (training provided). Relevant certifications (e.g., Fortinet NSE4, Check Point CCSA, CompTIA Network+/Security+). Knowledge of ITIL processes and service management best practices. Familiarity with cloud networking and security (AWS, Azure). Awareness of scripting or automation (Python, PowerShell). Why Join? Be part of a fast-growing More ❯

transformation into Microsoft Azure. This is a hands-on, senior-level technical role, ideal for someone who enjoys deep technical work, influencing best practice, and driving modernisation without people-management responsibilities. What You’ll Do Manage and optimise infrastructure, networking, servers, storage, backups, and security Support and drive the move to Microsoft Azure (IaaS, PaaS, SaaS) Ensure high availability … roles, with strong senior-level experience Proven expertise in Microsoft Azure and cloud migration projects Solid understanding of networking, virtualisation, storage, and security Familiarity with ITIL and best-practice service management Excellent communication and stakeholder engagement skills Strong problem-solving ability and a proactive approach to system reliability and improvement Relevant certifications (Microsoft, VMware, ITIL, etc.) are desirable More ❯

and responsibilities are as follows: 1. Automate back office systems to reduce the administrative burden on operational teams by using advanced data and technology. 2. Collaborate with the onsite management team to enhance the quality and utilisation of data to meet operational and client requirements. 3. Own and continuously improve back office processes to ensure they are accurate, lean … and fit for purpose. 4. Develop and implement the latest technological advances to drive the digitisation of services and support the delivery of a data-driven approach to service management. ROLE REQUIREMENTS: To be successful in your application to this exciting role as the Digital Transformation Manager, we are looking to identify the following on your profile and past … history: 1. Relevant degree in Science, Business, Information Systems, Environmental Sciences, or Geographical Information Science. 2. Proven experience in operational or analytical management supporting business change. 3. A working knowledge and practical experience with data analysis tools such as Excel/Google Sheets, and a practical understanding of Power BI, SQL, or GIS is desirable. Key Words: Digital Transformation More ❯

and responsibilities are as follows: 1. Automate back office systems to reduce the administrative burden on operational teams by using advanced data and technology. 2. Collaborate with the onsite management team to enhance the quality and utilisation of data to meet operational and client requirements. 3. Own and continuously improve back office processes to ensure they are accurate, lean … and fit for purpose. 4. Develop and implement the latest technological advances to drive the digitisation of services and support the delivery of a data-driven approach to service management. ROLE REQUIREMENTS: To be successful in your application to this exciting role as the Digital Transformation Manager, we are looking to identify the following on your profile and past … history: 1. Relevant degree in Science, Business, Information Systems, Environmental Sciences, or Geographical Information Science. 2. Proven experience in operational or analytical management supporting business change. 3. A working knowledge and practical experience with data analysis tools such as Excel/Google Sheets, and a practical understanding of Power BI, SQL, or GIS is desirable. Key Words: Digital Transformation More ❯

VP Service Transformation WRK digital is proud to be working exclusively on behalf of Informa PLC as part of a large transformation which has resulted in a new technology operating model. We seek an exceptional VP of Service Transformation. You will be required to be onsite 3 days per week in London. This is a unique & exciting opportunity … envisioned for One Informa. You'll identify issues before they escalate, solve complex problems, and drive energy and momentum across the transformation agenda. Key Responsibilities: Transformation Leadership Change Portfolio Management Major Programme Delivery Collaboration with the Service Management Office (SMO) Change Delivery Model and Resource Coordination Transformation Governance and Sponsorship Continuous Improvement and Capability Uplift Communication, Engagement More ❯

VP Service Transformation WRK digital is proud to be working exclusively on behalf of Informa PLC as part of a large transformation which has resulted in a new technology operating model. We seek an exceptional VP of Service Transformation. You will be required to be onsite 3 days per week in London. This is a unique & exciting opportunity … envisioned for One Informa. You'll identify issues before they escalate, solve complex problems, and drive energy and momentum across the transformation agenda. Key Responsibilities: Transformation Leadership Change Portfolio Management Major Programme Delivery Collaboration with the Service Management Office (SMO) Change Delivery Model and Resource Coordination Transformation Governance and Sponsorship Continuous Improvement and Capability Uplift Communication, Engagement More ❯

/repairing/part stripping of 2nd hand devices Key Responsibilities: Proactive and reactive set up of devices Managing rollout within the Pre Delivery Inspection process Assist with stock management in the warehouse Fully comply with company policies and Health & Safety Guidelines Respond to Warehouse and PDI Manager Knowledge, Skills & Experience Required: Technician skills Proven technical knowledge preferred Competent … on Excel and have previous experience of using service management systems an advantage Self-Motivated and able to work under pressure to meet deadlines and timescales Basic IT/networking experience beneficial Ability to communicate with all levels within the organisation, both face to face and over the phone Strong capability and experience of Service Delivery High More ❯

Life on the team As a Service Management team, we are accountable for all services delivered to our customers, including managed services contracts and professional services engagements. Our core focus is on delivering our promises and delighting customers through service innovation and change, leading our teams to help customers achieve their objectives click apply for full job More ❯

with governance and compliance processes Excellent communication and collaboration skills, with the ability to work across multiple teams and stakeholder groups Basic project coordination skills and familiarity with project management tools Foundational knowledge of technical infrastructure and how applications integrate within enterprise environments It would be a bonus if you had: Experience overseeing testing activities such as functional, security … and performance testing A background in service management and application support transitions This is a fantastic opportunity to join a progressive organisation with a reputation as a great place to work. If this sounds of interest, please apply. More ❯

with governance and compliance processes Excellent communication and collaboration skills, with the ability to work across multiple teams and stakeholder groups Basic project coordination skills and familiarity with project management tools Foundational knowledge of technical infrastructure and how applications integrate within enterprise environments It would be a bonus if you had: Experience overseeing testing activities such as functional, security … and performance testing A background in service management and application support transitions This is a fantastic opportunity to join a progressive organisation with a reputation as a great place to work. If this sounds of interest, please apply. More ❯

Are you an experienced Service Desk Engineer looking for your next challenge? We're seeking a skilled professional with 5-7 years of experience to join our team and provide expert-level support in IT service management. You'll be a key player, escalating and resolving complex technical issues, ensuring high service quality, and mentoring junior staff. … Key Requirements & Experience: Proven expertise in Service Desk operations. Strong knowledge of incident management, troubleshooting, and service requests. Mandatory skills: Jira Service Desk , Servicedesk , and Windows Server . If you're passionate about maintaining excellent service delivery, managing complex incidents, and driving continuous improvement, we want to hear from you! If you're ready to More ❯

Service Desk Analyst *** 5 days a week on site *** Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across … Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute … to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st/2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive More ❯

Service Desk Support Analyst *** 5 days a week on site *** Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users … Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute … to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st/2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive More ❯

Reliability Engineer to support the growth and reliability of a suite of cross-domain services used in complex, high-demand environments. This is a key role focused on ensuring service availability, performance, and cost-efficiency across both cloud and on-prem infrastructure. You'll work closely with development and support teams to evolve infrastructure, enhance observability, and proactively mitigate … environments to meet delivery goals Evaluate tools and technologies to guide build vs. buy decisions Develop expertise across technical and business domains Required Skills & Experience: Strong experience with configuration management tools (e.g., Ansible, Chef) Proficiency with Terraform Hands-on experience with containerisation and orchestration (e.g., Kubernetes, OpenShift) CI/CD pipeline experience (e.g., Jenkins) Monitoring tools (e.g., Prometheus, Grafana … network security protocols Experience with cloud platforms, ideally AWS (EC2, RDS, S3, Lambda) Desirable: Coding experience in Java, Go, Python or similar Knowledge of cross-domain technologies Experience in service management environments Practical application of observability patterns Experience with Azure Additional Information: Due to the nature of the work, successful candidates will be required to undergo security vetting. More ❯