401 to 425 of 540 Service Management Jobs in England

systems for the global client base. Troubleshoot and restore systems andprocessing in event of incidents andproblems. Perform regular system checks and analysis and provide reports of system function and service level. Manage in-bound service requests and questions. Recognising and escalating critical issues according to process. Interact with a wide spectrum of people at client sites, including support … First Degree level education, preferably in an IT related subject. Strong desire to succeed with a "Can do" mentality. Ability to work under pressure. Strong attention to detail, self-management, initiative, discipline, and follow-through. Exceptionalproblem-solvingability. Ability to work flexible hours, shift and on-call, to meet client demands. Preferred: Service Management knowledge and experience. Prior More ❯

across teams. Set technical standards for Quality Assurance within your project, reviewing and assuring the work of other engineers. Manage delivery schedules, budgets, and prioritisation of work alongside Project Management and Customer Stakeholders (DevFinOps). Produce high-quality user-centric documentation, including CONOPS, SyOPs, Support Guides, and User Guides. Lead investigations into complex technical issues, ensuring appropriate oversight and … CI/CD pipelines and DevOps working practices. Experience with Git Branching strategies and release management. Secure network architecture design and firewall/router configuration. Experience with centralised configuration management tools such as Ansible or Puppet. Familiarity with agile collaboration tools like Jira and Confluence. Knowledge of Agile delivery methodologies (Scrum, SAFe). Understanding of ITIL-based Service Management delivery. Salary: £85,000 - £125,000 Base + £5,000 DV Bonus + 8% Performance Bonus More ❯

will directly influence how technology supports services nationwide. IT Helpdesk Technician Responsibilities Deliver 1st line IT support both remotely and on-site Manage and resolve incidents via the IT Service Management platform Configure, deploy, and maintain laptops, desktops, and corporate devices Support Microsoft 365 suite including Teams, SharePoint, and Exchange Manage Active Directory and Microsoft Entra ID (formerly … Azure AD) Oversee device management and security through Microsoft Intune Provide VoIP support (3CX) and assist with basic networking issues (DHCP, DNS, VPN) Support Apple devices, including iPads, MacBooks, and macOS Contribute to hybrid cloud migration projects and internal IT initiatives Participate in the weekend on-call support rota (with allowance) IT Helpdesk Technician Requirements Essential: Previous experience in … IT Support/Helpdesk role Strong knowledge of Windows 10/11 and Microsoft 365 Understanding of Active Directory and Microsoft Entra ID Familiarity with Microsoft Intune for device management and security VoIP (3CX) and basic networking knowledge (DHCP, DNS, VPNs) Ability to support Apple technology confidently Full UK driving licence and own transport Based in or near Harrogate More ❯

the function, drive best practices, and make a lasting impact on how the organisation responds to evolving threats. Key experience they're looking for: Solid background in Incident & Problem Management, with the ability to lead effective responses and continuous improvement initiatives. Strong Stakeholder Management skills, with the confidence to work across technical and non-technical teams. Familiarity with … ITIL and Service Management framework. A good understanding of the current Cyber Threat Landscape, including common threat actors, attack vectors, and response strategies. What's on offer: Salary up to £70,000, depending on experience Hybrid working, Annual bonus Strong pension scheme If this sounds like the right fit for you, apply now or send your CV directly More ❯

interpersonal skills will support this Aiding the formation and running of high performing product teams where people are excited about the work they are undertaking. Planning, facilitating and implementing service management solutions, agreed with the regional businesses, ensuring that project reporting and work stream structures are in place and effective reporting, escalation and remediation at all times. Requirements … any SFIA Skill, OR: Has gained experience (typically five years) working as a constructive user or supplier of information services with significant exposure to, and knowledge of, a major Service provision Skill and the operational flows of the organisation. Understands the principles of business and markets and has experience of relevant business sectors. Has proven project management and … ability to listen and influence, and to relate to customers in their own language. Demonstrates sound practical knowledge of associated technical disciplines e.g. process re- design, systems development and service delivery. Uses high level of technical understanding to interpret technical issues for the business and sustain credibility with IT. Educated to bachelor degree level and holds a relevant professional More ❯

and maintained cybersecurity strategies aligned with industry standards. Built secure user devices and managed device integrity and anti-malware. Implemented proactive monitoring and automation tools for predictive operations. Drove service management improvements including ticketing and root cause analysis. Ensured robust backup strategies and data integrity across on-premises and cloud. Expert in infrastructure, endpoint security, network services, RMM … and ITIL-based service delivery. All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business continuity Develop and implement a cybersecurity strategy for all customers, ensuring compliance with industry standards and best practices. Design and build secure user devices, including PC More ❯

Select how often (in days) to receive an alert: Lead Delivery Manager Location: UK - Bristol, UK - Cust. Site ENG Job-ID: 214193 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a … group of accounts or for a significant area of service within one of our larger accounts. You will lead a team, both directly and through matrix management. You will operate an effective governance model to make sure that your services deliver what we have promised to our customer and to our organisation. This means meeting service levels, meeting … financial targets and supporting our Group Services colleague to grow the business and drive overall customer satisfaction, through the delivery of service excellence. You'll probably have a small team of direct reports, and a larger number of Computacenter and partner employees to manage within the matrix. You'll make sure that they all understand their role within the More ❯

Business Analyst Join a global information management leader at the forefront of digital transformation. As part of a specialist consulting team, you’ll work closely with enterprise and government clients to shape how technology supports their operations — all while driving real-world outcomes through smart, structured business analysis. Role Overview: Location: Hybrid, London or Gloucester Package: Competitive salary + … adjusting interventions as needed Supporting ongoing reporting, risk assessment, and governance activity Main Skills Needed: Proven Business Analysis experience across IT transformation programmes Strong knowledge of ITIL frameworks and service management principles Comfortable working in agile environments and contributing to operating model design Excellent stakeholder management and communication skills Experience supporting secure or government-led programmes Confident More ❯

how often (in days) to receive an alert: Lead Delivery Manager (Fixed term contract) Location: UK - Cust site - Corsham Job-ID: 214716 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a … group of accounts or for a significant area of service within one of our larger accounts. You will lead a team, both directly and through matrix management. You will operate an effective governance model to make sure that your services deliver what we have promised to our customer and to our organisation. This means meeting service levels, meeting … financial targets and supporting our Group Services colleague to grow the business and drive overall customer satisfaction, through the delivery of service excellence. You'll probably have a small team of direct reports, and a larger number of Computacenter and partner employees to manage within the matrix. You'll make sure that they all understand their role within the More ❯

as we expand our team and scale our technology worldwide. About Selected Interventions We're a software and services company powering the environmental sector through our class-leading ECHO Service Management Framework. Built on a Microsoft stack and deployed via Azure, ECHO supports field service operations for global, multi-billion turnover companies. What Makes Us Different We More ❯

across our virtual and physical environments. Your day will include supporting and improving VMware infrastructure, administering Windows Server environments, and helping ensure continuity through effective backup, recovery, and change management practices. You'll work on site at our unique facility to support and improve air-gapped infrastructure. This is a collaborative, hands-on role, working closely with internal delivery … also manage backup and recovery processes using Veeam, ensuring data resilience and business continuity. Part of your role will include keeping technical documentation up to date, and contributing to service stability through proactive maintenance, system improvements, and adherence to change control processes. The invaluable experience you'll bring, to help us achieve more We're expecting that you've … SAN) SharePoint 2016 support and administration Familiarity with Windows Server roles such as DFS, DHCP, DNS, Clustering Experience with Veeam backup and replication tools Understanding of ITIL principles and service management Basic Linux knowledge Our non-negotiables Due to the highly secure nature of the projects that you will be involved with, you must be: A UK National More ❯

well-established I.T solutions provider based in Fleet. The ideal candidate will be able to manage the day-to-day operations of the professional services team and ensure exceptional service delivery across software solutions. This role plays a critical part in bridging technical operations, client management, and business support to help scale efficiently and maintain a high standard … of service across software offerings, including third-party platforms. This is a hybrid role but candidates will need to be within a commutable distance of their office in Fleet. I.T Operations Manager Job Overview Oversee end-to-end delivery of customer-facing and internal IT software projects Distribute, manage and review the workload of the professional services team Produce … client meetings, site visits, and status reviews. Collaborate with the sales team to develop technical proposals and quotations. Manage internal tools and systems to support efficient operations. Prepare monthly service desk reports and key performance metrics. Ensure processes align with ISO9001 standards and support audit preparation I.T Operations Manager Job Requirements Experience in operations or service delivery within More ❯

them in shaping the future of technology. They're not just a company, they're a community of tech enthusiasts, innovators, and problem solvers. As an Apprentice on their Service Management Team, you'll work closely with their seasoned professionals to support both internal and external customers, ensuring the smooth operation of their systems. CPS also have a … systems. Provide technical support to end-users, troubleshooting hardware and software issues. Assist in the setup and maintenance of network infrastructure, including routers, switches, and firewalls. Assist in the management of user accounts, permissions, and access rights. Monitor and maintain computer systems and networks, ensuring optimal performance and security. Assist in the implementation of data backup and disaster recovery … procedures. Assist in the procurement and inventory management of IT equipment and software. Stay up-to-date with emerging technologies and industry trends, sharing knowledge with the team. Collaborate with Delivery Service professionals to identify and implement process improvements. Engage with resolver groups to ensure timely resolution of service requests and incidents. Full training and support will More ❯

high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset. Key Responsibilities: Provide 3rd line network support to a secure, mission-critical environment Monitor Event Management tooling, triage alerts, and escalate where necessary Engage with … internal teams, customers, and stakeholders on issue resolution Contribute to service improvement and documentation upkeep Shift patterns are 07:00-15:00 and 11:00-19:00 Technical Requirements: VCenter NSX-T Cisco Firepower Management Centre Cisco IOS Cisco ISE Juniper Switches & JUNOS SolarWinds Active Directory Windows Servers More ❯

high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset. Key Responsibilities: Provide 3rd line network support to a secure, mission-critical environment Monitor Event Management tooling, triage alerts, and escalate where necessary Engage with … internal teams, customers, and stakeholders on issue resolution Contribute to service improvement and documentation upkeep Shift patterns are 07:00-15:00 and 11:00-19:00 Technical Requirements: VCenter NSX-T Cisco Firepower Management Centre Cisco IOS Cisco ISE Juniper Switches & JUNOS SolarWinds Active Directory Windows Servers More ❯

who are keen to progress and succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best … Windows Server/Active Directory Experience in using Office 365 Admin Exposure to Cloud support (desirable) Experience working with SLA’s Able to effectively manage multiple priorities Exceptional customer service skills Experience in a customer-facing role Some highlights of working with my client: Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner More ❯

maintain solutions on the ServiceNow platform. You will work closely with business analysts, architects, and stakeholders to deliver high-quality applications and workflows that support business objectives and improve service delivery. Key Responsibilities • Develop and configure ServiceNow’s SPM suite, applications, modules, and workflows across ITSM, ITOM, HRSD, and other areas. • Create and maintain business rules, client scripts, UI … platform in a professional setting. • Proficiency in JavaScript, Glide API, and ServiceNow development tools. • Familiarity with REST/SOAP APIs, IntegrationHub, and MID Servers. • Understanding of ITIL processes and service management principles. • Strong problem-solving and communication skills. Preferred Qualifications • ServiceNow Certified System Administrator (CSA). • One or more Certified Implementation Specialist (CIS) certifications (e.g., SPM, ITSM, HRSD More ❯

The Technician is responsible for supporting Service Requests, including basic technical interventions such as remote hands services for customers and assisting with cross-/disconnects under supervision. The primary focus is ensuring the smooth functioning of customer infrastructure. Additionally, the Technician assists with internal requests to maintain cleanliness and safety within the data center. What you'll do Overall … Responsibilities: Adhere to company safety policies, operational efficiency, and core values. Provide technical customer service support and perform operational technical interventions for customers, including handling Remote Hands requests. Assist with technical projects and support activities, including equipment setup, deinstallation, and documentation. Ensure compliance with company policies and regulations, including customer request reporting and administration. Document and analyze progress, issues … and outcomes to drive continuous improvement initiatives. Customer Support and Technical Interventions: Provide technical customer service support and operational interventions requested by clients. Handle Remote Hands requests, including: Customer equipment migration (labeling, installations, documentation, and testing). Emergency troubleshooting and maintenance of customer infrastructure (e.g., rebooting, resetting, handling connectivity issues). Special maintenance requests (e.g., simple repairs, equipment exchange More ❯

the use of, and business value delivered through, the applications in the Finance process area. To ensure that IT services in the Finance process area are restored to normal service as soon as possible with minimal disruption to the business. To identify and implement solutions to known problems through the change management process. To ensure that all IT … relations with key business stakeholders and user base. Essential Ingredients Significant SAP Finance experience, ideally within an FMCG environment; broad knowledge of critical business processes and understanding of ITIL Service Management Principles. S/4 HANA and Fiori experience would be beneficial Regularly monitors work carried out by others to ensure tasks are delivered to time, quality and More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … delivery, and global routing strategiesto improve performance. DriveAI-powered network monitoring, automation, and self-healing capabilities. ScaleInfrastructure as Code (IaC) for network automation, ensuring agility and operational efficiency. IT Service Management & Operational Excellence: Establishnetwork reliability objectives, includingSLOs, SLIs, and error budgets. Implementreal-time incident detection and responseusing AI-driven network analytics. Ensurehigh availability, network resilience, and 24x7 operational … support. Develop afollow-the-sun support model, ensuringglobal network performance optimization. Implementnetwork observability and predictive analyticstoproactively prevent outages. Security, Compliance & Risk Management: Drivezero-trust security frameworks, ensuringsecure and resilient network access. Ensure adherence toISO 27001, NIST, SOC 2, GDPR, and industry best practices. Collaborate withcybersecurity teamsto enhancenetwork threat detection and mitigation. Implementautomated security policy enforcement, reducing human intervention in More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … delivery, and global routing strategiesto improve performance. DriveAI-powered network monitoring, automation, and self-healing capabilities. ScaleInfrastructure as Code (IaC) for network automation, ensuring agility and operational efficiency. IT Service Management & Operational Excellence: Establishnetwork reliability objectives, includingSLOs, SLIs, and error budgets. Implementreal-time incident detection and responseusing AI-driven network analytics. Ensurehigh availability, network resilience, and 24x7 operational … support. Develop afollow-the-sun support model, ensuringglobal network performance optimization. Implementnetwork observability and predictive analyticstoproactively prevent outages. Security, Compliance & Risk Management: Drivezero-trust security frameworks, ensuringsecure and resilient network access. Ensure adherence toISO 27001, NIST, SOC 2, GDPR, and industry best practices. Collaborate withcybersecurity teamsto enhancenetwork threat detection and mitigation. Implementautomated security policy enforcement, reducing human intervention in More ❯

established team, the successful candidate will manage incidents, troubleshoot performance issues, and contribute to the configuration and implementation of secure, scalable IT infrastructure. The position requires a strong customer service orientation, with the ability to engage effectively with stakeholders and resolve issues within agreed SLAs and KPIs. Key Responsibilities Provide day-to-day support of Linux servers and applications … across enterprise environments Monitor system status and report incidents or risks to relevant teams and service managers Troubleshoot and resolve complex system issues using strong scripting and diagnostic skills Configure and deploy Linux servers and maintain documentation for build processes and operational procedures Use automation tools (e.g., Ansible) to streamline configuration and system management Deliver technical mentorship to … and contribute to upskilling the wider team Maintain high customer satisfaction by clearly understanding user needs and delivering prompt resolutions Support additional infrastructure projects or initiatives as directed by Service Delivery Managers Ensure adherence to security standards and contribute to the development of secure IT environments Skills & Experience Required Proven experience in Linux system administration and IT infrastructure support More ❯

is seeking an enthusiastic Assistant Commercial Manager to join their dynamic Modern Workplace team. This is an exciting opportunity to work on multi-million-pound contracts with global Technology Service Providers, influencing the commercial landscape of a major organisation. As an Assistant Commercial Manager, you will: Provide essential support for end-user computing needs within the bank. Deliver timely … compliance with internal governance and external regulations. What We're Looking For: Commercial experience in a large or complex organisation, preferably within IT, technology, or financial services. Demonstrated budget management or budget ownership responsibility, including forecasting and financial reporting. Working knowledge of Power BI Desktop and other analytical tools for producing insights, dashboards, and reports. Strong data analytical skills … manipulate, and present data to support strategic and operational decisions. Familiarity with IT environments, including infrastructure, cloud services, or modern workplace solutions (e.g., Microsoft 365). Experience in contract management, commercial governance, and supplier relationship management. Exposure to sourcing, procurement, or commercial construction is advantageous. Basic working knowledge of DAX, Power Query (M), and Excel (advanced functions). Experience More ❯

Apple environment Required Skills & Experience Proven experience in a technical support or helpdesk role, specializing in macOS and Apple hardware Deep understanding of macOS, Apple ecosystem, and iOS device management Strong diagnostic and problem-solving skills Excellent communication and customer service skills Ability to explain technical issues to non-technical users Desirable Qualifications: Apple Certified Support Professional (ACSP … or similar certification Familiarity with ITIL or similar service management frameworks Prior experience supporting creative or media teams (Adobe Suite, Final Cut Pro, etc.) Personal Attributes: Passionate about Apple technology and user experience Self-motivated and proactive in solving problems Able to work independently and as part of a team Calm under pressure and capable of handling multiple … tasks Strong attention to detail and commitment to quality service About us: At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they More ❯

experience as an IT Product Owner or in a similar role. Strong, hands-on knowledge of the Microsoft 365 suite, including emerging technologies like Copilot. A background in IT service management (ITSM), project delivery, and effective stakeholder engagement. Excellent problem-solving skills and the ability to manage complex technical issues and vendor relationships. A confident communication style, with More ❯