451 to 475 of 1,443 Service Management Jobs in England

grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM As an Incident Management Consultant, you combine day-to-day leadership of the local SITA team with local Major Incident leadership and coordination for significant incidents across … work across Manchester, Stansted and East Midlands, you sit at the heart of the partnership between SITA and Manchester Airports Group (MAG), maintaining service delivery quality in a live, 24/7 operational environment. This is a dual role where you lead, develop and coordinate the local engineering ...

involves administering, maintaining and supporting a wide range of technologies. General Internal technical support for Becrypt Including Onsite support on allocated day(s) IT Service Management Tool ticket management Incident Management, Change Management & Request Fulfilment Workload management Support of new technology projects Any other … reasonable duties as required by the business. User Support and Account Management Create, modify, and deactivate user accounts. Assist with password resets, permission changes, and group memberships. Provide first- and second-line support for hardware, software, and access issues. Maintain accurate records in IT ticketing systems. Build, configure ...

500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE … that’s leading the way in AI‐powered collaboration, we’d love to meet you. Cvent is seeking a customer‐focused, technically strong Senior Service Desk Engineer to join our London office as part of our Global Service Desk team. This senior individual‐contributor role delivers a secure ...

stable, secure and fit for purpose, whilst delivering enhancements that improve the colleague experience across the organisation. This role offers a blend of leadership, service ownership and Workday expertise within a large and complex environment. Key ResponsibilitiesLead the day-to-day operation, support and continuous improvement of the Workday … platformManage and develop a team responsible for Workday delivery, support and administrationOversee incident, request and service management activities, ensuring high levels of performance and user satisfactionDrive the delivery of new functionality, enhancements and platform improvementsProvide expert guidance on Workday best practice, configuration, security and governanceMonitor tenant health ...

ophthalmic and aesthetic sectors throughout the UK and Ireland. We partner with leading global manufacturers and pride ourselves on delivering exceptional technical support, service excellence, and customer satisfaction. As our business continues to grow, we are seeking an experienced Product Support Engineer to become the technical backbone … service operation, supporting both our field engineering team and customer service department The Product Support Engineer will act as the central technical resource within the organisation, providing advanced troubleshooting, technical guidance, manufacturer liaison, and operational support. This role combines practical engineering knowledge with strong communication and organisational skills. ...

engagement and IT understanding of these functions. Plan works with the Head of ERP Services, ensuring operational integrity and compliance covering information security, change management, asset management and software licensing. Meet IS assurance, governance and policies to ensure we operate with confidence, through effective maintenance of secure … stable IT platforms for the business, adherence to company security, accreditation and audit requirements. Lead troubleshooting of all business related service issues. Support the implementation and measurement of key service level agreements (SLAs). Support the maintenance of service quality levels, overseeing diverse and complex customer service ...

Case Management Platform Specialist Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office … coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow ...

Title: Service Design Specialist Job Function: Service Function: Cyber Security Location: Birmingham, Bristol, Glasgow, London, Manchester Job Location: GBR-London-BTHQ One Braham Advertised Salary: Competitive + Benefits Salary: Competitive Salary + Benefits (Internal grade D) Salary: Level D Position Type: Full-time Contract: Permanent Weekly Hours: 37.5 … BEFORE APPLYING: Role requires SC (security clearance) Minimum 5 years UK working history About the role Through the development and governance of Low Level Service Designs (LLSDs), operational processes and customer-facing service documentation, the role ensures contractual, business and technical requirements are translated into robust, scalable ...

world. Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build … other cross-functional teams to have a best support experience for Ivanti customers. To provide enterprise-level technical and functional support for Ivanti Enterprise Service Management products to global customers, partners, and internal staff through troubleshooting and diagnosis. To participate in the continuous improvement of Ivanti products, solutions ...

with Transport for London (TfL). The role works closely with the Project Manager, Change Manager, Quality Manager, and Standards Compliance Manager, interacting with service delivery functions and project stakeholders to ensure full compliance with contractual IPR requirements, the IPR Management Plan, and industry best practices for document … traceable and readily retrievable throughout their lifecycle. Drive the day-to-day governance and quality of the IPR repository, including bulk document onboarding, metadata management, document reconciliation, identification and resolution of gaps or duplicates, and periodic completeness and quality reviews to maintain an accurate and audit-ready repository. Leading ...

Requirements Where required by a line manager or a Senior ISP, support, maintain, configure or develop applications to meet and/or exceed agreed service levels. Support the continuous development and enhancement of the service, and ensure that customer care and service excellence are established as core … values. Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement. Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant. Collaborate with colleagues ...

Ireland, the practice combines finance strategy and transformation capabilities with the enterprise platforms that enable them, including SAP, Oracle, Workday and enterprise performance management solutions. Our GBS and Operating Model team helps clients design and implement how finance and other enterprise services should be organised and delivered across retained … functions, Global Business Services, Global Capability Centres, Centres of Excellence and external service providers. We support the full transformation journey—from strategy, value case and target operating model through detailed design, mobilisation, implementation, service management and continuous improvement—embedding data, automation and AI to create scalable, resilient ...

role in maintaining and improving business-critical platforms ensuring they are secure, scalable, and aligned with operational needs. Youll work collaboratively across engineering and service teams, contributing to technical delivery and continuous improvement. Your work at Leonardo UK will see you take the lead in solving customer problems … e.g. SIEM, EDR) that underpin threat detection and response Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level objectives. Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers. Collaborate with stakeholders across engineering, service management ...

experienced IT Supplier Manager to join a Digital Information function supporting highly sensitive MOD, aerospace and defence programmes . This is a key supplier management role, responsible for supporting the development and execution of the IT supplier strategy and management framework. You will work closely with Digital Information … leadership, Procurement, Finance, Service Management and wider business stakeholders to ensure suppliers deliver against agreed commercial, operational and service expectations. The Opportunity As IT Supplier Manager, you will support the end-to-end IT supplier lifecycle , from supplier identification and evaluation through procurement, contract negotiation, performance management ...

maintaining and improving business-critical platforms — ensuring they are secure, scalable, and aligned with operational needs. You’ll work collaboratively across engineering and service teams, contributing to technical delivery and continuous improvement. Your work at Leonardo UK will see you take the lead in solving customer problems … e.g. SIEM, EDR) that underpin threat detection and response* Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level objectives.* Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers.* Collaborate with stakeholders across engineering, service management ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities Plan and execute … Manage network support cases to enable fast resolution that exceeds our customers’ expectations. Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. Using the central document repository, to ensure knowledge sharing across the team and enable best practice. Supporting ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA's. Key Responsibilities: o Plan … Manage network support cases to enable fast resolution that exceeds our customers' expectations.o Ensuring accurate recording of all cases using the Company's ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology. Job Purpose The Head of Infrastructure and Cloud is accountable for the strategy, engineering, reliability, and operation … high-performing platform capability that underpins critical banking services, supporting operational resilience and regulatory compliance. The role leads the transition from traditional infrastructure management to a platform-centric, product-led operating model, integrating platform engineering, DevOps, Site Reliability Engineering (SRE), and Network Operations (NOC) to enable scalable, automated ...

busy electronic FX trading and sales environment. This role combines hands-on platform engineering with Product Owner ownership: contributing to technical delivery, strengthening service resilience, and helping turn stakeholder priorities into a clear, actionable team backlog. The team The London eFX platform team supports, maintains and develops trading technology … within the Financial Markets Technology domain. We work in an agile delivery model and focus on reliable service, secure change, observability, automation, and continuous improvement. You will work closely with engineers, front-office stakeholders, IT management, tribe product managers and chapter leads to keep the platform stable today ...

summary Ashford and St Peters Hospitals NHS Foundation Trust (ASPH) are looking to recruit a new Digital Service Desk Technician to our proactive team. We provide a supportive environment which encourages self-development and allows staff to set time aside for further education. We encourage our Service Desk … close early, so early application is encouraged.For more information about careers at ASPH please visit:www.asph-careers.org Job description Job responsibilities The Digital Service Desk Technician provides the first point of contact for users experiencing difficulties with IT systems and services. The successful applicant will deliver high quality telephone ...

track record in leading IT projects, optimising system performance and ensuring compliance with industry standards for UK and International offices. Key Duties: IT Infrastructure Management Stakeholder Management Cybersecurity Project Management Technical Expertise Global Support/ERPs Polices & Procedures Budget & Cost Management Continuous Improvement Qualifications: Degree … information management, business administration, industrial engineering, business informatics) or comparable education Required Experience/Skills: 5 – 10 years experience in IT infrastructure management, systems administration, and network operations Proven experience in managing an IT team, including mentoring and development Project management experience, including successful planning, execution ...

maintain core infrastructure platforms including Windows Server, Active Directory, Microsoft Entra ID (Azure AD), Hyper‐V, storage and backup environments. Support system monitoring, patch management, vulnerability remediation and disaster recovery activities to ensure secure and resilient services. Troubleshoot and resolve infrastructure, server and application issues, providing technical expertise across … Hyper‐V PowerShell Backup and Disaster Recovery solutions Storage platforms SCCM/Microsoft Configuration Manager SCVMM HPE Infrastructure SolarWinds Networking technologies Security and vulnerability management tools IT Service Management platforms What We're Looking For Essential At least 3 years' experience in an Infrastructure Engineer, Systems Engineer ...

invest in you!. Job DescriptionHere at Version 1, we are currently recruiting for a senior ServiceNow Architect to join our thriving managed service practice. If you want to be involved in delivering value, innovation, and excellence with our customers, we would love to hear from you. ASPIRE … Version 1 managed service framework that is currently transforming the way our customers consume services. The framework is continually evolving to ensure we are always delivering next generation services. Technology plays a key part in providing the underlying platform and capabilities. We are seeking a creative and experienced individual ...

Service Desk Manager Derbyshire| Hybrid - 3 days onsite | We're recruiting exclusively for a Service Desk Manager to join a large, established technology function supporting approximately 4,000 users across 370 sites globally. You will lead a team of seven across the Service Desk, taking ownership … service performance while helping shape how the function develops as the business continues to grow. This is more than a role focused on ticket queues and SLAs. The business has expanded quickly, creating a genuine opportunity for someone to come in, review existing ways of working and help define ...

Role: Senior Service Desk Analyst (2nd Line)Location: Leicester, UK (Hybrid) About the Role Reporting to the Service Desk Manager, you'll be the go-to technical expert on the Service Desk, handling escalations, supporting major incidents and helping to keep service standards high. Alongside … Offering technical advice, guidance and hands-on support to First and Second Line colleagues. Acting as the escalation point for complex incidents, problems and service requests. Picking up and resolving Second Line tickets within agreed service levels when the team needs extra support. Keeping an eye on ticket ...