and network analytics tools. In-depth understanding of network infrastructure design and experience supporting large complex multi-site voice and data network solutions. Desirable Extreme Switches Extreme Wireless Extreme Management Extreme Control Check Point Firewalls Cisco Switches HSCN MPLS Experience with Unify VoIP solutions, including Unified Communications and SIP technologies. Experience with analogue PBX Telephone systems. Knowledge and experience … and GDPR. Experience with Microsoft server operating system network technologies. Experience with Microsoft client operating system networking technologies. Experience working within an ICT environment that operates under the ITIL ServiceManagement framework. Skills & Abilities Essential Must be able to independently analyse highly complex faults across wired and wireless networks, and determine the best course of action to remedy … for own actions and promotes good team working Openness - Shares information and good practice appropriately Mutual respect - Treats others with courtesy and respect at all times Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯
stacks for Web development & software engineering with an ability to cross-train to new technologies and languages. Demonstrable experience in ITIL, ITSM or similar with in-depth knowledge of ServiceManagement tools. Soft Skills: A strong desire to help others by sharing knowledge, peer reviewing, and contributing to technical and process standards Work well within a team, report More ❯
will provide learners with the following world-class vendor certifications in addition to the Information Communication Technician apprenticeship: CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in IT ServiceManagement & Business Processes Key areas covered are: Support Technician: Maintenance or repair of system faults Support for the roll-out of installation and commissioning of new systems or More ❯
team to influence product enhancements. What You'll Bring Proven experience in a technical sales-support role within the SaaS industry with domain fintech knowledge. Experience in the Field ServiceManagement or Payments required. Strong understanding of SaaS products, cloud computing, and enterprise software solutions. Fintech/Payments Knowledge: Baseline knowledge of payment processing, special needs/requirements More ❯
the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over More ❯
Programmatic Client Services Manager. This hybrid role blends the strategic oversight of a Campaign Manager, the technical precision of Ad Operations, and the relationship-building expertise of a Client Service Manager. You will be responsible for end-to-end campaign execution, from planning and trafficking to optimization and reporting. You will also serve as the primary point of contact … for self-serve clients, oversee communications, training, and handle account management needs for these partners. You will work with the AdsWizz commercial team to develop and execute our product and sales strategy across your client base, while staying up to date on new product releases and shape new feature requests. In this role, you will retain and grow existing … and troubleshooting with internal and external stakeholders. Monitor campaign delivery and performance, ensuring accurate pacing and budget adherence. Collaborate with analytics teams to ensure proper tracking and attribution. Campaign Management Develop and manage campaign timelines, deliverables, and performance benchmarks. Translate client goals into actionable media strategies and deliverables. Lead campaign kickoffs, status meetings, and performance reviews. Optimize campaigns in More ❯
with the SMEs Collaborate with respective teams to define upgrade strategies Create and document upgrade plans for affected servers Provide a periodic status report of the progress Technical project management experience Ability to create reports and risk maps. Good communication to work with different teams. Basic understanding of outdated systems and security risks. Problem-solving to suggest upgrade solutions. … Familiar with customer-facing servicemanagement role More ❯
with the SMEs Collaborate with respective teams to define upgrade strategies Create and document upgrade plans for affected servers Provide a periodic status report of the progress Technical project management experience Ability to create reports and risk maps. Good communication to work with different teams. Basic understanding of outdated systems and security risks. Problem-solving to suggest upgrade solutions. … Familiar with customer-facing servicemanagement role More ❯
with the SMEs Collaborate with respective teams to define upgrade strategies Create and document upgrade plans for affected servers Provide a periodic status report of the progress Technical project management experience Ability to create reports and risk maps. Good communication to work with different teams. Basic understanding of outdated systems and security risks. Problem-solving to suggest upgrade solutions. … Familiar with customer-facing servicemanagement role More ❯
Warrington, Cheshire, United Kingdom Hybrid / WFH Options
Lorien
BI. In this role, you will support colleagues by creating visualisations and reports within Power BI for various business functions. You will enable and enhance the company's self-service reporting capabilities, empowering users to access and utilise data independently based on their requirements. Additionally, you will contribute to the transformation project aimed at rebuilding the Power BI reporting … suites to further improve self-service capabilities. Location/Hybrid: X2 per week to Birchwood Office (Monday & Wednesday) Requirements: Advanced experience with Power BI Desk and Power BI Service (Minimum 3years) Strong knowledge and experience with data modelling and adhering to best practices (3years +) Extensive experience with SQL ServiceManagement studio i.e. Query writing and More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Opus Recruitment Solutions Ltd
is required, with travel to your nearest office location as needed. Key Requirements Experience in a Salesforce-focused role Familiarity with Salesforce and ServiceNow tools Solid understanding of IT service operations, including incident, change, and release processes Strong troubleshooting skills and ability to resolve technical issues independently Exposure to IT project delivery environments Experience managing support tickets or technical … issue logs Awareness of ITIL-aligned servicemanagement practices What to do next If this Salesforce Product Support Analyst role sounds like a good fit, please apply with your most up-to-date CV. Salesforce Product Support Analyst | 3–6 Months | £200–£250 per day | Outside IR35 More ❯
days per year Hours: 9:00 am - 5:30 pm, Monday to Friday Role Purpose: To attend sites and provide support for IT hardware and software in line with Service Level Agreements (SLAs). You'll work efficiently and proactively to deliver first-class IT support. Key Responsibilities: Diagnose, repair, and maintain hardware (PCs, laptops, local/network printers … key performance indicators (KPIs) associated with the role. Adhere to all site-specific fire, security, and health and safety regulations. Ensure incidents are logged and updated within the IT servicemanagement (ITSM) tool within SLA. Stay up to date with new technologies and maintain relevant knowledge and skills. Carry out other reasonable duties as requested by line management. … Participate in a 24/7 on-call rota where required. Be prepared to work occasional overtime when necessary. Mentor junior engineers when needed. Comply with company policies and management system requirements. Maintain company equipment in good working order and condition. Follow applicable site-specific policies and processes. Create and maintain technical documentation where required. Skills and Experience: Professional More ❯
days per year Hours: 9:00 am - 5:30 pm, Monday to Friday Role Purpose: To attend sites and provide support for IT hardware and software in line with Service Level Agreements (SLAs). You'll work efficiently and proactively to deliver first-class IT support. Key Responsibilities: Diagnose, repair, and maintain hardware (PCs, laptops, local/network printers … key performance indicators (KPIs) associated with the role. Adhere to all site-specific fire, security, and health and safety regulations. Ensure incidents are logged and updated within the IT servicemanagement (ITSM) tool within SLA. Stay up to date with new technologies and maintain relevant knowledge and skills. Carry out other reasonable duties as requested by line management. … Participate in a 24/7 on-call rota where required. Be prepared to work occasional overtime when necessary. Mentor junior engineers when needed. Comply with company policies and management system requirements. Maintain company equipment in good working order and condition. Follow applicable site-specific policies and processes. Create and maintain technical documentation where required. Skills and Experience: Professional More ❯
Southampton, Hampshire, United Kingdom Hybrid / WFH Options
Kingfisher
on our business vision and strategy. Working closely with the business and technology leadership teams, this role will develop and maintain the overall architecture roadmap for the Fulfilment & Order Management and Colleague & Store Operations domains. Please note that this role will be based at our office in Southampton, with an expectation of being in the office 2 days (minimum … s the job? Research, innovate, and drive the definition of 3-5-year architectural visions and roadmaps in key areas such as customer and colleague experience, fulfilment and order management, colleague and store operations and supply chain. Work across the organisation to holistically review, prioritise, and align these for all banners and functions. Support the articulation of business benefits … expectations on conformance to strategy, time, cost and quality. What you'll bring Demonstrable professional experience gained across a wide range of IT-related disciplines (planning, analysis, development, operation & servicemanagement), ideally within retail/store operations/supply chain. Proven experience working in an Enterprise Architect position in key architecture domains. Experience working with 3rd party solution More ❯
requirements of IT for the services provided. They are responsible for creating, improving and optimising value from our suppliers as well as providing assurance, governance and compliance related to service, risk, commercial and cyber. Their actions ensure third party suppliers are governed appropriately, allowing Skipton Building Society to achieve ambitious business and technical goals, while reducing supply chain risk. … If you are passionate about supplier management in the technology space then this could be the role for you. Who Are We? Not just another building society. Not just another job. We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have … what we do. Whatever your background, and whatever your goals, we'll help you take the next step towards a better future. You will report into the Senior IT Service Delivery within the IT department, which is part of the broader Technology, Transformation and Resilience function of around 400 technology professionals What's In It For You? Skipton values More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Lorien
BI. In this role, you will support colleagues by creating visualisations and reports within Power BI for various business functions. You will enable and enhance the company's self-service reporting capabilities, empowering users to access and utilise data independently based on their requirements. Additionally, you will contribute to the transformation project aimed at rebuilding the Power BI reporting … suites to further improve self-service capabilities. Salary: £40,000-£45,000 + bonus Location/Hybrid: X2 per week to Birchwood Office (Monday & Wednesday) Requirements: Advanced experience with Power BI Desk and Power BI Service (Minimum 3years) Strong knowledge and experience with data modelling and adhering to best practices (3years +) Extensive experience with SQL ServiceManagement studio i.e. Query writing and optimisation Advanced knowledge of DAX Desirable background in financial services (insurance, banking, trading) or exposure to complicated data Desirable experience with Python and AWS If you're looking to join a company that is reaping the rewards of a recent transformation, one that owns its IT suite and is ambitiously paving the More ❯
and team training). Create and maintain technical documentation of systems and processes. Manage tickets of incidents, troubleshooting escalations, and security vulnerability remediations tasks. Handle tickets of incidents and Service Desk escalations. Keep informed and updated on feature updates/changes within areas of ownership Participate in the on-call incident response rotation outside of regular business hours. Establish … stakeholders. Participate in internal and cross-functional projects involving stakeholders of all levels. We are looking for people with: Proficient working knowledge of Atlassian suite, including Jira, Confluence, Jira ServiceManagement, Atlassian Guard Experience in enhancing adoption and implementing best practices for the Atlassian suite Working experience with enterprise SaaS solutions (e.g. Slack, Google Workspace, Microsoft Entra ID More ❯
availability for all IT systems. Communicate promptly with stakeholders. Prepare regular activity reports and ad hoc reports for major IT incidents. Ensure high customer satisfaction by capturing and resolving service requests and incidents. Lead and manage the team, including performance reviews and quarterly appraisals. Monitor team performance, providing guidance and support to ensure productivity. Capture demand for service … knowledge bases. Manage user accounts and perform data-related tasks, such as daily backup checks and data transfers. Required Skills: Knowledge of DC hardware. Understanding of Network terminology. Jira ServiceManagement tool. This role requires 5 days a week on site Why work with us? Competitive salary commensurate with experience Highly attractive bonus scheme Initial 22 days annual More ❯
skills of the team in order to ensure that you help them grow and improve their skill set. You will be playing a key role in improving the IT service delivery processes, ensuring that you are fostering a customer-focused support environment. You will take full responsibility for ensuring the team resolves technical issues in a timely manner. You … am looking for: Experience in managing an IT team in a fast-paced environment In-depth knowledge of hardware, software, networking and operating systems familiarity with ITIL or IT servicemanagement frameworks Strong leadership skills If this sounds like the role for you, please get in touch for more information We welcome diverse applicants and are dedicated to More ❯
to Friday Interview Process: Two-stage process Role Purpose To attend sites across Milton Keynes and surrounding areas to provide IT hardware and software support in line with agreed Service Level Agreements (SLAs). You will work efficiently and proactively to deliver high-quality IT support to a wide range of end users. Security clearance, or willingness to apply … accurately. Meet KPIs and performance targets as defined for the role. Comply with all local fire, security, and health & safety regulations. Log and manage all incidents using the IT servicemanagement (ITSM) tool, ensuring resolution within SLA. Keep up to date with relevant technologies and complete required training. Participate in 24/7 on-call rota where applicable. More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom
Verelogic IT Recruitment
to Friday Interview Process: Two-stage process Role Purpose To attend sites across Milton Keynes and surrounding areas to provide IT hardware and software support in line with agreed Service Level Agreements (SLAs). You will work efficiently and proactively to deliver high-quality IT support to a wide range of end users. Security clearance, or willingness to apply … accurately. Meet KPIs and performance targets as defined for the role. Comply with all local fire, security, and health & safety regulations. Log and manage all incidents using the IT servicemanagement (ITSM) tool, ensuring resolution within SLA. Keep up to date with relevant technologies and complete required training. Participate in 24/7 on-call rota where applicable. More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Opus Recruitment Solutions Ltd
teams across multiple departments. Role Requirements: Gov/Public sector experience Looked after Target Operation Models Ran either support functions or infrastructure teams Experience reporting upwards to executive teams ServiceManagement experience Active SC Desirable: NPPV Clearance If you are interested in this role, please apply or email your latest CV to ASAP! SC Cleared Sharepoint Business Analyst More ❯
London, City of London, United Kingdom Hybrid / WFH Options
Opus Recruitment Solutions
teams across multiple departments. Role Requirements: Gov/Public sector experience Looked after Target Operation Models Ran either support functions or infrastructure teams Experience reporting upwards to executive teams ServiceManagement experience Active SC Desirable: NPPV Clearance If you are interested in this role, please apply or email your latest CV to (url removed) ASAP! SC Cleared Sharepoint More ❯
City of London, London, England, United Kingdom Hybrid / WFH Options
Eutopia Solutions ltd
change to look to ways in which the AV support strategy can be improved.Initially leading a team of 2 AV support professionals, the role will focus on team and servicemanagement although there will still be a small requirement for you to be hands-on.Our client is proud of the service it offers to both users and More ❯
teams to ensure platform enhancements equate to developer experience enhancements Your Story You are one of a rare breed who combine agile product development skills with cloud engineering and servicemanagement experience, enabling you to build strong partnerships with the developers your platform empowers. Seasoned professional with extensive experience building platforms to support a world-class developer experience. More ❯