176 to 200 of 939 Customer Service Jobs in London

Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services, and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of … 400+ clients with the help of our 62,000+ employees. Client value and customer outcomes are generated using 5 transformation levers: Target Operating Model Redesign: Outsourcing, role and center consolidation etc. Business Process Re-engineering: Process optimisation using Lean, 6 Sigma etc. Analytics: Helping our clients understand what’s driving their business Digital: Designing and implementing digital solutions to … reduce manual effort and improve customer service Robotic Process Automation: Once a process has been redesigned, implementing robotic process automation to ensure that process steps can be taken faster and with lower headcount. Job Description Digital Transformation Strategy Responsible for engaging with WNS customers and potential customers to develop and grow the digitally enabled Business Transformation and consulting More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce … New Org CRM, Field Service & Visual remote assistance, Telephony, and Infor CPQ. This role will require you to audit the current training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce … New Org CRM, Field Service & Visual remote assistance, Telephony, and Infor CPQ. This role will require you to audit the current training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce … New Org CRM, Field Service & Visual remote assistance, Telephony, and Infor CPQ. This role will require you to audit the current training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both More ❯

time allowing others the creativity to succeed by making their own decisions Possess excellent communication skills in both written and verbal form Managing the Environment: Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by uphold the Company's customer service standard Operations: Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by overseeing adherence to loss prevention practices Assist in upholding … creative management of merchandise from receipt to sales Utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant More ❯

here at Zopa, so join us, and make it count.Want to see us in action? Follow us on Join Us! If you're eager to learn, provide top-notch customer service, and play a vital role in enhancing the employee experience at Zopa, apply now to join our People Operations team. As ourPeople Operations Coordinator, you will be … a key member of the People Operations team, supporting day-to-day HR activities and delivering excellent service to our employees. You'll collaborate closely with the People Operations team to ensure efficient operations, helping to foster an environment of engagement, compliance, and employee satisfaction. This role will be ideal for someone passionate about HR, customer service, and organizational efficiency. You'll be provided full training and the opportunity to build a strong foundation in HR Operations & Technology. A day in the life: Customer Service & Ticketing : Serve as the first point of contact for employee inquiries, ensuring timely, friendly, and effective responses. Use a ticketing system to manage and resolve queries related to HR More ❯

a collaborative and concise communication style and, technical awareness and literacy of Microsoft cloud technologies such as Office365. You'll have strong problem-solving skills, ability to deliver excellent customer service and resolve incidents in a professional and timely manner. As our Technology Support Specialist, you will: Provide desk-side support within the Nuffield Health Support Office's … rolling programme of PC refresh to ensure that all staff with eligible devices are proactively contacted to have their machine replaced and that the process runs smoothly Deliver excellent customer service throughout all engagement with the user to improve user satisfaction Proactively develop the quality of the service offered to the end users and the efficiency of … the delivery of that service Continually look for areas of improvement (process, technical, training) and bring these forward for consideration Ensure that everything Nuffield Technology does is considered against a backdrop of maintaining and improving security for our systems Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That's why More ❯

ads - leverage Amazon's innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. Within Amazon Advertising, the Ad Tech Sales and Services team … DSP team is looking for a Senior Programmatic Solutions Consultant - Technical to join Amazon Advertising's growing team based in New York. In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration … complex cases across our DSP product and processes, and researching solutions to unblock customers. This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers' most basic need. While we obsess over incident response, in this role you will also develop tools to scale our service quality More ❯

ads - leverage Amazon's innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. Within Amazon Advertising, the Ad Tech Sales and Services team … Our Amazon DSP team is looking for a Programmatic Solutions Consultant - Technical to join Amazon Advertising's growing team based in London. In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration … complex cases across our DSP product and processes, and researching solutions to unblock customers. This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers' most basic need. While we obsess over incident response, in this role you will also develop tools to scale our service quality More ❯

t do anywhere else. It's up to you to make it happen. What's the role: As an Exchange Market Data Coordinator, you will focus on providing exceptional customer service for Exchange real-time data enablement requests, Exchange invoicing and product changes while ensuring compliance. The role includes project handling real-time data implementation and account management. … driving relevant exchange agreements, directly liaise with Exchanges to obtain required approvals. Serve as the point of contact for all real-time exchanges and address large amounts of incoming customer inquiries (ie, calls, chats, etc.) Work with the Accounting Department to resolve Exchange invoicing issues Provide dedicated support and relationship management for major firms/internal sales teams Identify … and mitigate risks by proactively seeking solutions to resolve the issue, while remaining compliant Identify opportunities to improve department processes, policies and customer experiences Partner with internal business groups to ensure requirements normalize Exchange data to align with systems standards Analyze current and future data pricing, reporting obligations, enablement logic and systematic limitations required for product implementation Plan and More ❯

within a matrixed organization. How will you make an impact? Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NICE self-service and AI solutions. Consult with clients to understand their current business and technical processes, self-service needs, and AI implementation requirements. Provide best practice recommendations to design and … implement self-service and AI software solutions, ensuring customers fully optimize their business processes and maximize potential. Collaborate with product development teams to provide feedback and suggest improvements based on client experience. Own and manage senior stakeholder relationships , ensuring active participation and sponsorship throughout the engagement. Build long-term relationships with customers , becoming a trusted advisor, driving adoption and … Analyze client data to identify opportunities for process improvement, increased software adoption, and AI-driven insights. Have you got what it takes? Minimum of 5 years of consulting or customer successes experience in self-service or AI software domains. Degree in Business, Information Technology, or a related field preferred. Experience with contact center enterprise software, with deep domain More ❯

FTC Location Central London Salary 42K + 12.5% Pension + Bonus + 28 days holiday The role Gather and analyse business requirements to drive smarter decisions. Improve workflows and customer journeys. Support system upgrades, UAT, and documentation. Be the go-to for operational queries—hotline, admin, and internal policies. Champion risk, compliance, and customer service excellence. Requirements More ❯

Program Manager- Global Planning , R&C WFM team Job ID: ADCI - BLR 14 SEZ - F07 Job Description At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Our mission in CTPS ( Customer Trust and Partner Support) is to make the safest place to … optimize resource utilization, reduce organizational costs and increase our CTPS associate experience. The optimal candidate is an experienced and professional who will excel within an entrepreneurial culture - fostering transparent customer relationships, balance frugality with creativity and function and able to successfully work in a fast-paced and time sensitive environment. Key responsibilities include: Customer Relationships - Develop good relationships … Key job responsibilities • Forecast contacts and plan capacity for worldwide contact center network for IPV program. • Improve performance to plan by identifying, measuring and managing key metrics related to customer service • Capture the right metrics to influence stakeholders and measure success • Participate in global customer service initiatives and project roll outs to cater to growing business More ❯

within ServiceNow, you’ll be responsible for driving the vision for enhancing the employee support experience for ES customers at BCG. This domain is instrumental in delivering exceptional employee service experiences by embracing technology and innovation without compromising a people-first mindset. You will work in an Agile environment to deliver Initiatives with measurable value and business outcomes. Stakeholder … regularly work with your development Squad to deliver the “How” to bring your roadmap to life. YOU’RE GOOD AT Partnering with multiple roles across the organization, offering a customer-focused mindset and proven ability to translate business goals into a feature-driven Product Roadmap Defining and communicating Objectives and Key Results (OKRs) to align technical product initiatives with … aligned to market trends Digital Transformation through functional process and workflow design in a global environment, aligning your Enterprise Services Request & Workflow Management capabilities with our broader cross-functional service vision to enhance the end user experience for requesting and consuming services/support Communicating clearly and effectively, both written and verbal, to collaborate in a global environment Engaging More ❯

performance, and platform evolution of our ecommerce systems. You'll lead the implementation of new digital infrastructure and build internal capabilities to ensure we deliver a best-in-class customer experience. You'll take ownership of the re-platforming project, acting as the senior contact for our systems integrator (SI) and ensuring we build a reliable, scalable, and commercially … off project manager - we're looking for a technically fluent ecommerce generalist, ideally with hands-on experience of using and running ecommerce platforms, who understands how technical decisions affect customer journeys, commercial performance and operational efficiency. Crucially, this role also extends beyond delivery. You will be accountable for how our digital ecosystem supports the entire end-to-end customer … operational priorities. Operational Excellence - Ensure best practices in digital operations - including release management, site reliability, documentation, and support workflows. Cross-Functional Collaboration - Work closely with ecommerce, technology, marketing, trading, customer service, and logistics teams to ensure the tech stack supports broader business goals. On-Going Continuous Improvement - Build a roadmap of enhancements and optimisations to improve performance, experience More ❯

At Currys we're united by one passion: to help everyone enjoy amazing technology. As the UK's best-known retailer of tech, we're proud of the service our customers receive - and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big … Executives are responsible for creating and maintaining tariffs, pricing and promotional deals on all networks including all new commercial operations such as pre-orders, gift deals and new product & service introductions. The team also provides support to all channels during core trading hours to ensure customer journeys are not impacted and work on a rota basis to cover … weekends, for any urgent queries. Key Responsibilities: Working at optimum accuracy & productivity to deliver customer propositions as briefed by the Commercial teams making them available in the channels at the right price at the right time Ensuring the workload is prioritised in line with commercial decisions to ensure delivery within agreed SLAs Maintaining high levels of quality checking for More ❯

initiating account termination when necessary, and preparing Suspicious Activity Reports (SARs). Proactively manage merchants identified through our Declined-In-Clearing refund/batch monitoring processes, collaborating closely with Customer Success, Partnership, and Acquiring Support teams to resolve issues. Review and act upon alerts for merchants flagged by ongoing Credit Bureau monitoring, as well as investigate and take appropriate … respond effectively to notifications from external bodies, such as Card Schemes (Visa, Mastercard), regarding Fraud, AML, Credit, or Regulatory risks. Work closely and effectively with various internal teams, including Customer Success, Partnerships, Compliance, Finance, Operations, and Business Lines, to ensure a cohesive, customer-centric approach to risk management. Assist in maintaining and updating operational procedures and processes to … A proactive approach to problem-solving, demonstrating initiative, professional judgment, and attention to detail. High degree of integrity, a collaborative mindset, and a commitment to teamwork and providing excellent service to internal and external customers. Ability to learn quickly and adapt in a fast-paced, dynamic industry. Nice to Have: Previous experience in a customer-facing or customer More ❯

of experience in Azure VMware Solution, and 5 years of experience in VMware vSphere, Azure cloud services deployments, and cloud migrations. Responsibilities You will partner with program managers and service delivery teams to plan, architect, and guide complex infrastructure deployments and migrations for large enterprise customers, moving customers from on-premises VMware environments to the Azure VMware Solution You … will work directly with customer application infrastructure and security stakeholders to define requirements, strategy, and processes for successful design, deployment migrations Maintain knowledge of the latest on AzureAVS and VMware products to propose designs to customers and act as a subject matter trainer for other specialists Share knowledge with others through solution documents, engage technical communities, build automated self … customers on Azure-specific solutions and deployment Ability to communicate effectively with corporate customers, possess an understanding of the onboarding process, and demonstrate a vision for the future Excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, to lead More ❯

experience. We are a fast-growing team within Amazon and strive to make advertising so relevant that customers welcome it - on Amazon and across the web. We put the customer at the heart of everything we do. If you're obsessed with being a part of digital Ads that informs instead of interrupts; that helps brands deliver great products … business. We have product solutions that help them with brand/consumer insights, and drive productivity in their advertising account management process. We are looking for a hands-on, customer-obsessed and highly-motivated Account Manager to educate, enable and support brands and agencies on these product solutions. The Account Manager will be part of a close-knit team … teams for product improvement. 6) Analyze usage trends to identify and action upon product adoption improvement opportunities. BASIC QUALIFICATIONS • Bachelor's degree with 2+ years of experience in external customer facing roles (customer service, advertiser service, account management, etc.) • Excellent communication skills - able to communicate effectively with external customers • Good presentation skills - able to present to More ❯

Our client who is a Managed Service Provider is successfully expanding and needs a Helpdesk Analyst Level First Line. Are you looking for career progression, opportunities to study for certifications, have the flexibility to work from home, want to join a hardworking and friendly team, have experience within first line helpdesk? Is so, please apply! As the Helpdesk Analyst … First Line, you will play an important role in delivering IT support to clients. You will deliver exceptional customer service, build strong relationships, resolve IT issues effectively and contribute to team improvements. Responsibilities: Troubleshoot and resolve Mac/Window issues Prioritise and manage support tickets Escalate complex issues with details handovers Stay up to date with emerging IT … Cloud Possess a problem-solving mindset Understanding of networking basics Our client offers excellent training with ongoing support, career progression, work events, annual leave increasing with each year of service (maximum of 3 days), day off for your birthday, private medical insurance and more. If you're ready for a new challenge, enthusiast about Mac/Window with strong More ❯

Financial Data Analyst- Client Support Our client, a leading organization in finance and technology industry, is looking for a diligent and highly motivated individual with excellent customer service skills and a passion for finance to join their dynamic Entities Data team. This is a temporary contract until the end of Oct 2025 with possibility of extension with an … multi-task, attention to detail and ability to maintain focus and motivation while working in a fast-paced environment is essential. Key Responsibilities: Respond promptly and effectively to ADSK service desk tickets Provide support to clients across the EMEA and APAC time zones Manage multiple, repetitive tasks while maintaining high productivity and attention to detail Collaborate with internal teams … key responsibilities Key Requirements: Bachelor's/Master's degree in Finance, Economics, or similar discipline. Prior experience and a strong interest in financial markets and data analysis. Fantastic customer service skills and ability to confidently engage with finance professionals. Solid understanding of client engagement, professionalism and reputational risk. Excellent communication skills including (written and verbal communication). More ❯

ID:5545 Update 2025-05-07 Job Description About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of Ctrip, Skyscanner, and Qunar. Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products … and services. We have four Customer Service Centres for established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be … Good working knowledge of affiliate network/online marketing preferred. Good knowledge of UI/UX and their impact on conversions will help. Having good product knowledge of full service OTAs or knowledge in at least one travel product line such as flight, hotel, train, airport transfer, car hire or attraction tickets is a plus. Self-starter, independent, detail More ❯

media planning and activation that meet client advertising objectives Identify executional challenges and develop solutions to improve media planning processes and toolset for the Demand Solutions team Deliver exceptional customer service and respond promptly to customer needs Solicit customer feedback to improve service Provide service and assistance & meet commitments Provide end-of-campaign reports … both at work and at home. Magnite Invests in You: Career Development Initiatives and a Career Growth Framework Culture and Inclusion Programs Bonusly Peer-to-Peer Recognition Program Community Service and Volunteer Events Company-Matched Charitable Contributions Wellness Coach and Mental Health Support About Us The world's leading agencies and brands trust our platform to access brand-safe More ❯

in an analytics related role, with multiple stakeholders, and a complex and technical operating environment. Commercial experience with a record of delivering outcomes that add value or impact on service delivery and produce ROI. Experience of working with a range of operational stakeholders; demonstrating excellent communication and engagement. Experience in managing projects or delivering analytics transformation programmes successfully. Experience … in delivering excellent customer service; preferably delivering analytics. Experience of shaping strategy and vision for your service area and delivering it successfully Good experience of working in an agile product delivery model, ideally data related products, as the responsible person Your technical skills will include: Good knowledge (Head of level) around data and analytics that optimise performance More ❯

in an analytics related role, with multiple stakeholders, and a complex and technical operating environment. Commercial experience with a record of delivering outcomes that add value or impact on service delivery and produce ROI. Experience of working with a range of operational stakeholders; demonstrating excellent communication and engagement. Experience in managing projects or delivering analytics transformation programmes successfully. Experience … in delivering excellent customer service; preferably delivering analytics. Experience of shaping strategy and vision for your service area and delivering it successfully Good experience of working in an agile product delivery model, ideally data related products, as the responsible person Your technical skills will include: Good knowledge (Head of level) around data and analytics that optimise performance More ❯