101 to 125 of 377 Customer Service Jobs in the North of England

ROLE : Photocopier Field Service Engineer (Managed Print/Photocopiers)LOCATION: Greater Manchester/Liverpool - North West The Role Working for a high-end premium IT, communication and managed document solutions provider your aim will be to provide customers with a professional and efficient technical support service, ensuring full customer satisfaction. Leads, guides and supports a team of … Technicians to deliver a very high level of technical effectiveness, product knowledge and customer care Key responsibilities and tasks: · Provide technical assistance within timescales specified by SLAs* Effectively investigate and rectify faults* Perform routine maintenance and modifications/updates as required· Provide support during installations· Understand and be fully conversant with SLAs relating to assigned accounts* Understand solutions in …/print arena · Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues· Excellent communication and interpersonal skills to ensure first class customer service Application To apply for this position please follow the link on this page or send your CV or if you would like more information on this vacancy More ❯

ROLE : Photocopier Field Service Engineer (Managed Print/Photocopiers) LOCATION: Greater Manchester/Liverpool - North West The Role Working for a high-end premium IT, communication and managed document solutions provider your aim will be to provide customers with a professional and efficient technical support service, ensuring full customer satisfaction. Leads, guides and supports a team of … Technicians to deliver a very high level of technical effectiveness, product knowledge and customer care Key responsibilities and tasks: · Provide technical assistance within timescales specified by SLAs * Effectively investigate and rectify faults * Perform routine maintenance and modifications/updates as required · Provide support during installations · Understand and be fully conversant with SLAs relating to assigned accounts * Understand solutions in …/print arena · Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues · Excellent communication and interpersonal skills to ensure first class customer service Application To apply for this position please follow the link on this page or send your CV or if you would like more information on this vacancy More ❯

to submit your CV for this role. Candidates with the experience or relevant job titles: Assistive Technology, Tutor, Teacher, Teaching, Student Support, Learning Assistant, Teaching Assistant, IT, Higher Education, Customer Service Assistant, Customer Support, Study Coach, Teaching Coach, 1-1 Tutor, 1-1 Support, Administrator, Special Education, Social Care, Social Care Assistant, Social Care Support Worker, SEN More ❯

We are seeking a motivated and detail-oriented apprentice to support our dynamic professional services team. This role offers a unique opportunity to gain hands-on experience in customer engagement, solution design, and proposal development within a fast-paced technology environment. Role As a professional services team apprentice, you will play a key supporting role in helping the team … deliver high-quality customer engagements. You'll gain exposure to enterprise technology solutions, assist in preparing client-facing materials, and learn how to translate customer needs into tailored service offerings. This is an excellent opportunity to build foundational skills in sales engineering, solution design, and customer interaction. Communication and Correspondence: Responding to emails, phone calls, and … hoc administrative tasks Assisting with internal award processes or business continuity efforts Learning and Development: Participating in training sessions and shadowing experienced staff Developing knowledge of business operations and customer service Taking initiative to improve processes and contribute ideas These apprenticeships are designed to build foundational skills in business administration. Duties and Responsibilities: Support the team in gathering More ❯

identify inefficiencies, recommend improvements, and implement optimisations. Design and implement process automation to streamline repetitive or manual tasks. Serve as the first escalation point for application-related incidents and service requests via the service desk, ensuring swift resolution within SLA. Lead internal IT projects, including application rollouts, integrations, and transformational change initiatives, delivering them on time and to … offboarding processes related to application access and user provisioning. Support local tech teams with day to day support on an ad-hoc basis Provide input into the deployment of customer-facing IT requirements aligned to project needs. Ideal Candidate You will recognise that IT is a customer service function and prioritise delivering a seamless user experience through … Python, Google Apps Script) Industry certifications (e.g., CompTIA A+, Google Workspace, Microsoft) What's in it for you? Besides the opportunity to work for a global company that is customer and people focused, we offer: A focus on learning and development A great team of like-minded professionals Private Healthcare Income Protection Scheme Pension Group Life Assurance Cycle to More ❯

IT Technician (Onsite) 2-3 Months £20 an hour Manchester To proactively provide a range of excellent, customer-focussed IT services at a local level. To receive customer enquiries and service requests in person, by phone or through the call management system. To provide timely and accurate responses to those calls which can be dealt with directly … and to ensure that others are referred elsewhere for resolution. Previous experience of working in a field based IT Support role Solid customer service experience, as role will be based in our Face-to-Face Service for staff Experience of ITSM toolsets, SCCM, AD, and InTune Detail oriented and conscientious Hays Specialist Recruitment Limited acts as an More ❯

IT Technician (Onsite) 2-3 Months £20 an hour Manchester To proactively provide a range of excellent, customer-focussed IT services at a local level. To receive customer enquiries and service requests in person, by phone or through the call management system. To provide timely and accurate responses to those calls which can be dealt with directly … and to ensure that others are referred elsewhere for resolution. Previous experience of working in a field based IT Support role Solid customer service experience, as role will be based in our Face-to-Face Service for staff Experience of ITSM toolsets, SCCM, AD, and InTune Detail oriented and conscientious Hays Specialist Recruitment Limited acts as an More ❯

IT Technician (Onsite) 2-3 Months £20 an hour Manchester To proactively provide a range of excellent, customer-focussed IT services at a local level. To receive customer enquiries and service requests in person, by phone or through the call management system. To provide timely and accurate responses to those calls which can be dealt with directly … and to ensure that others are referred elsewhere for resolution. Previous experience of working in a field based IT Support role Solid customer service experience, as role will be based in our Face-to-Face Service for staff Experience of ITSM toolsets, SCCM, AD, and InTune Detail oriented and conscientious Hays Specialist Recruitment Limited acts as an More ❯

IT Technician (Onsite) 2-3 Months £20 an hour Manchester To proactively provide a range of excellent, customer-focussed IT services at a local level. To receive customer enquiries and service requests in person, by phone or through the call management system. To provide timely and accurate responses to those calls which can be dealt with directly … and to ensure that others are referred elsewhere for resolution. Previous experience of working in a field based IT Support role Solid customer service experience, as role will be based in our Face-to-Face Service for staff Experience of ITSM toolsets, SCCM, AD, and InTune Detail oriented and conscientious Hays Specialist Recruitment Limited acts as an More ❯

is often preferred, but it may not be mandatory for entry-level positions. Experience : • 3-5 years of experience in a Technical Support role. • Experience in a helpdesk or customer support environment. • Demonstrated proficiency in operating systems, software applications, and hardware. components, as well as experience with remote desktop tools and remote access technologies. • Experience in a customer-facing role and a strong commitment to providing excellent customer service. Certifications/Licenses: • Relevant certifications, such as A+, Network+, or Microsoft Certified Systems Administrator (MCSA), can also be beneficial. • CompTIA A+ covering hardware, software, and network troubleshooting. • CompTIA Network+ focusing on network technologies. • Microsoft Certified Systems Administrator (MCSA) in Microsoft Windows operating systems and server technologies. • ITIL … Foundation focusing on the best practices for IT service management. Language Proficiency: • Fluent in English. Knowledge, Skills, and Abilities • Knowledge of operating systems, software applications, and hardware components, as well as experience with remote access and remote desktop tools. • Strong analytical and problem-solving skills to diagnose and resolve technical issues in a timely and effective manner. • Excellent communication More ❯

is often preferred, but it may not be mandatory for entry-level positions. Experience : • 3-5 years of experience in a Technical Support role. • Experience in a helpdesk or customer support environment. • Demonstrated proficiency in operating systems, software applications, and hardware. components, as well as experience with remote desktop tools and remote access technologies. • Experience in a customer-facing role and a strong commitment to providing excellent customer service. Certifications/Licenses: • Relevant certifications, such as A+, Network+, or Microsoft Certified Systems Administrator (MCSA), can also be beneficial. • CompTIA A+ covering hardware, software, and network troubleshooting. • CompTIA Network+ focusing on network technologies. • Microsoft Certified Systems Administrator (MCSA) in Microsoft Windows operating systems and server technologies. • ITIL … Foundation focusing on the best practices for IT service management. Language Proficiency: • Fluent in English. Knowledge, Skills, and Abilities • Knowledge of operating systems, software applications, and hardware components, as well as experience with remote access and remote desktop tools. • Strong analytical and problem-solving skills to diagnose and resolve technical issues in a timely and effective manner. • Excellent communication More ❯

within the End User Support Team, you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Role Providing a high level of customer service to customers via telephone, email, and the customer portal Gathering information from customers regarding their incidents … and recording accurately on the service management tool Prioritising incidents and requests, ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate Various administration duties such as receiving, packing, and dispatching goods Resolving incidents and requests in a logical and thorough manner. This may include using technologies such … our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. More ❯

sole UK national with the ability to obtain SC Clearance Salary: Up to £30k per annum + benefitsAre you a hands-on IT professional who enjoys variety, structure, and customer interaction? This IMAC Desktop Support Engineer opportunity offers you the chance to join a highly respected technology services team supporting a major client. Whether you're an experienced IT … doing Device & Equipment Management: Build, rebuild, provision, and configure end-user devices to meet specifications. Inventory Control: Manage deliveries, maintain accurate stock records, and oversee equipment allocation and disposal. Service Delivery: Coordinate and complete IMAC (Install, Move, Add, Change) activities efficiently and in line with SLAs. Customer Interaction: Provide a professional, courteous service - ensuring users receive timely … quality support. Collaboration: Work closely with other support teams to maintain seamless operations and deliver exceptional service. What you'll bring Previous experience in IT support or technical field service (hardware/software). Knowledge of desktop environments (Windows 7-10), application installs, and ticketing systems (e.g. ServiceNow). Understanding of networking and server fundamentals. Excellent organisation, troubleshooting, and More ❯

2nd Line Support Technician – Managed Service Provider (MSP)Location: South SheffieldSalary: £28,000 – £35,000 (dependent on experience)Type: Permanent, Full-time Elevation Tech & Transformation are supporting a well-established Managed Service Provider based in South Sheffield, who is seeking an experienced 2nd Line Support Technician to join their growing technical team. This is an excellent opportunity for … someone with solid MSP or SLA-based service desk experience to develop their career within a supportive and technically varied environment. Key Responsibilities: Provide 2nd line technical support to clients across a range of industries Manage and resolve incidents and service requests within defined SLA targets Support and maintain Windows Server environments and virtual platforms (VMware) Administer and … Manage and support SQL Server, ensuring performance and reliability Configure and support firewalls (NAT, PAT, ACLs) and manage antivirus solutions Key Skills & Experience: Previous experience working for a Managed Service Provider or within an SLA-driven service desk environment Strong technical knowledge of: Windows Server and Microsoft 365 VMware/virtualised environments Networking – LAN, WAN, VPN and Wireless More ❯

a talented IT Support Engineer looking to step up into a more autonomous, client-facing role? Do you enjoy getting out on site, solving technical challenges, and delivering great customer experiences? This is a fantastic opportunity to join a fast-growing, award-winning Managed Service Provider working with modern workplace, cloud, and networking technologies. We’re looking for … a Field Service Engineer (2nd Line) to support clients across Greater Manchester. The Role As a Field Service Engineer, you’ll be providing on-site and remote technical support, tackling escalated issues, and helping to deliver high-quality IT services across a range of technologies. You’ll be the trusted face of the company to our clients – keeping … their IT running smoothly, resolving incidents efficiently, and ensuring they get the best out of their IT investments. Your work will cover: On-site support visits to customer locations across the region Escalated troubleshooting for desktops, servers, networking, and cloud solutions Hardware/software installations, upgrades, and fixes Assisting with customer onboarding, migrations, and small project work Proactive More ❯

a talented IT Support Engineer looking to step up into a more autonomous, client-facing role? Do you enjoy getting out on site, solving technical challenges, and delivering great customer experiences? This is a fantastic opportunity to join a fast-growing, award-winning Managed Service Provider working with modern workplace, cloud, and networking technologies. We’re looking for … a Field Service Engineer (2nd Line) to support clients across Greater Manchester. The Role As a Field Service Engineer, you’ll be providing on-site and remote technical support, tackling escalated issues, and helping to deliver high-quality IT services across a range of technologies. You’ll be the trusted face of the company to our clients – keeping … their IT running smoothly, resolving incidents efficiently, and ensuring they get the best out of their IT investments. Your work will cover: On-site support visits to customer locations across the region Escalated troubleshooting for desktops, servers, networking, and cloud solutions Hardware/software installations, upgrades, and fixes Assisting with customer onboarding, migrations, and small project work Proactive More ❯

a talented IT Support Engineer looking to step up into a more autonomous, client-facing role? Do you enjoy getting out on site, solving technical challenges, and delivering great customer experiences? This is a fantastic opportunity to join a fast-growing, award-winning Managed Service Provider working with modern workplace, cloud, and networking technologies. We’re looking for … a Field Service Engineer (2nd Line) to support clients across Greater Manchester. The Role As a Field Service Engineer, you’ll be providing on-site and remote technical support, tackling escalated issues, and helping to deliver high-quality IT services across a range of technologies. You’ll be the trusted face of the company to our clients – keeping … their IT running smoothly, resolving incidents efficiently, and ensuring they get the best out of their IT investments. Your work will cover: On-site support visits to customer locations across the region Escalated troubleshooting for desktops, servers, networking, and cloud solutions Hardware/software installations, upgrades, and fixes Assisting with customer onboarding, migrations, and small project work Proactive More ❯

IT Service Desk Analyst Location: Leeds, Job Type: Contract Duration: 3 months Start: ASAP Rate: £130 - £160 INSIDE Required Skills & Qualifications: Experience troubleshooting issues with Windows 11 and Microsoft Office 365. Familiarity with diagnosing internet connection and Wi-Fi issues. Day-to-day administration skills in Active Directory and MS Exchange Console. Basic networking experience, including patching and knowledge … software maintenance, including Windows updates and Anti-Virus. Strong problem-solving and analytical skills, with the ability to work calmly under pressure. Good knowledge of ITIL methodologies and excellent customer service skills. At least one year’s experience in a professional services environment is preferred. More ❯

Good understanding of networking fundamentals—DNS, TCP/IP, VPNs, and Wi-Fi Hands-on experience administering Active Directory, Azure AD, Microsoft 365, Exchange Online and Intune Familiarity with service desk/ticketing systems Excellent communication and customer service skills—able to translate complex tech into plain English You’ll be part of a forward-thinking manufacturing More ❯

access control). Work closely with 1st Line team to provide guidance, ensure smooth hand-over, maintain knowledge base and drive continuous improvement. Participate in change management, patching rollouts, service improvements and SLA/quality assurance. Provide expert support for telephony and VoIP systems, business mobile networks, intercoms and associated connectivity. Perform root-cause analysis for recurring incidents and … proactively identify vulnerabilities Liaise with vendors, escalate issues externally where necessary, and act as point of contact for third-party services. Provide occasional onsite support when required. Deliver excellent customer experience and maintain professional client relationships. The ideal candidate will be: Proven experience (typically 2-4+ years) in a 2nd line support or infrastructure support role (ideally in …/DHCP. Experience with telephony/VoIP systems, business mobile networks, connectivity services. Good understanding of cybersecurity best practices, backup & continuity solutions. Excellent analytical, troubleshooting and diagnostic skills. Strong customer service and communication skills Able to work under pressure and meet SLAs Self-motivated, with a willingness to mentor 1st Line engineers and help build a knowledge-rich More ❯

Maintain a strong pipeline of new business opportunities, keeping on top of market and competitor trends and relevant industry developments to contribute to the company business plan. Foster strong customer relationships, clearly communicating technical details and service capabilities and always ensuring high service standards. Proactively addressing non-conformances and providing timely feedback as required. Work closely across … divisions to identify opportunities to cross-sell additional business services, especially across other sites within the business group. Collaborate with account managers, administration staff and operations to ensure seamless service delivery and contract management. Manage the tender process, including document reviews, tender writing, financial analysis, and ensuring compliance with Tender Governance procedures. Prepare and present compelling commercial proposals, quotations … technical descriptions, and service specifications to customers. Promote a safety-first culture and actively contribute to the company's health, safety, and environmental initiatives. Represent the business at stakeholder events and ensure compliance with company policies, including security, data protection, and equal opportunities. Perform other duties as reasonably required to support business objectives. Professional qualifications We are looking for More ❯

for monitoring and incident resolution. Position Responsibilities: This role involves the following: Working in a 24x7 support environment the Operations Analysts focus on maintaining the healthy operation of our customer estates. Triaging of incidents and monitor events and initial resolution support ensuring that response and closure SLAs are met. Completing daily system health checks and monthly reviews. Perform out … and procedures Ability to fault find on a variety of windows and cloud technologies Good high-level understanding of infrastructure environments Good problem-solving skills Previous experience on a service desk/Operations centre Excellent written and verbal communication skills Sharp attention to detail Desirable Skills: Experience administering/supporting the following: Windows Server and desktop operating systems Network … ServiceNOW/Any enterprise ticketing system Business Competencies: To succeed in this role, you’ll need knowledge of utilising ITIL best practices as well as experience within an IT customer service environment. You would be required to demonstrate the following: Service-oriented behaviour and communication to internal and external customers. Ability to cope with pressures of peak More ❯

for monitoring and incident resolution. Position Responsibilities: This role involves the following: Working in a 24x7 support environment the Operations Analysts focus on maintaining the healthy operation of our customer estates. Triaging of incidents and monitor events and initial resolution support ensuring that response and closure SLAs are met. Completing daily system health checks and monthly reviews. Perform out … and procedures Ability to fault find on a variety of windows and cloud technologies Good high-level understanding of infrastructure environments Good problem-solving skills Previous experience on a service desk/Operations centre Excellent written and verbal communication skills Sharp attention to detail Desirable Skills: Experience administering/supporting the following: Windows Server and desktop operating systems Network … ServiceNOW/Any enterprise ticketing system Business Competencies: To succeed in this role, you’ll need knowledge of utilising ITIL best practices as well as experience within an IT customer service environment. You would be required to demonstrate the following: Service-oriented behaviour and communication to internal and external customers. Ability to cope with pressures of peak More ❯

Are you passionate about solving technical challenges and delivering outstanding customer service? A growing tech-focused organisation is seeking a skilled Service Desk Analyst to join their dynamic support team. Key Responsibilities: Act as the first point of contact for IT-related issues and service requests. Resolve a wide range of technical problems across hardware, software … Deliver remote support and troubleshooting with a focus on first-contact resolution. Maintain accurate documentation and ticketing records. Collaborate with internal teams and third-party providers to ensure seamless service delivery. Mentor junior team members and contribute to process improvements. What We’re Looking For: Strong communication skills and a customer-first mindset. Solid understanding of Microsoft … Be part of a supportive and forward-thinking team. Opportunity to grow your skills and take ownership of specialist areas. Make a real impact by helping users and improving service delivery. More ❯

flexible working requests from day one Opportunities to develop technical expertise The ideal candidate would have: Minimum 3 years' experience across multiple disciplines (Intruder, CCTV, Access Control, Fire) Strong customer focus and excellent telephone manner Team player with strong interpersonal and communication skills Ability to prioritise and manage workloads effectively General fire systems knowledge with Network/IP-based … and security systems Use remote diagnostic tools and telephone support to resolve issues, reducing the need for field engineer callouts Prioritise workload to ensure contractual deadlines are met Handle customer calls with professionalism, meeting internal service standards Work closely with customer service and scheduling teams Deliver accurate, timely information to engineers and customers Don’t miss More ❯