101 to 125 of 233 Customer Service Jobs in the North of England

Line Support Engineer - Role The successful candidate will be responsible for providing reliable and efficient technical support to a varied client base, ensuring service levels are maintained and Service Level Agreements are consistently achieved. Providing 1st and 2nd line technical support via the company helpdesk, responding to user … routers and firewalls. Reviewing system logs and network activity to identify potential issues. Producing clear and accurate technical documentation. Maintaining a high standard of customer service when liaising with users at all levels. 2nd Line Support Engineer - Candidate Requirements Proven experience in a 2nd Line technical support role ...

want the opportunity to develop and progress their technical career alongside providing a high level of support to our customers. Efficiency initiatives and continual service improvement are all key to providing this. The successful candidate will act a Shift Leader for a team of up to 13 engineers during … team that operate within a 24 x 7 shift environment, the role will require you to work a continental shift pattern, providing high quality service to our customer base. Monitoring and managing faults through to resolution. Key responsibilities Key responsibilities include but are not restricted to the following ...

infrastructure. Key Responsibilities Provide 2nd line remote and on-site support to employees across the organisation. Act as an escalation point for the IT Service Desk, resolving complex technical issues efficiently. Support IT infrastructure projects, system upgrades, and technology deployments. Troubleshoot issues across Microsoft 365, Azure AD, Windows Server … with senior engineers and external vendors where required. Maintain accurate documentation and communicate clearly with internal stakeholders. Identify opportunities to improve IT processes and service delivery. Essential Skills & Experience 1-2+ years’ experience in IT support, ideally within a corporate or financial environment. Strong experience with Microsoft ...

will also provide mentoring within the team and occasionally support complex 3rd line technical issues, ensuring incidents are resolved professionally and in line with service expectations.???????This is an excellent opportunity to work with modern cloud technologies while continuing to develop your technical skills across a broad infrastructure environment.The … practices , vulnerability management, and compliance controls Develop automation and infrastructure-as-code solutions to streamline operations Provide technical support and mentoring to colleagues and Service Desk teams Support IT integrations and onboarding of new organisations , including due diligence and infrastructure planning Work with third-party providers and vendors ...

great with people, quick at troubleshooting everyday tech problems, and passionate about getting users back to work fast? We're seeking a proactive, customer-focused IT Support Engineer to join our busy, service-driven team as the first (and often only) point of contact for all IT issues. … resets and Teams glitches to printer setups, new starter laptop builds, and connectivity hiccups all while logging, communicating, and resolving tickets efficiently in Jira Service Management. This is a high-impact, people-first role where your friendly approach, clear explanations, and quick thinking directly improve colleagues' days. Benefits : Working ...

network installation. Role As part of the role, you will: Assist with the installation of cloud and on-premises business telephony systems at customer premises Support the installation of network cabling infrastructure including CAT6 and CAT6a systems Help install and configure wireless networking solutions for business customers Assist with … Provide first-line technical support to customers via telephone, diagnosing issues with telephony and connectivity services Carry out remote programming and configuration changes to customer systems Liaise with field engineers to ensure the ticketing and service system is kept up to date Communicate with customers to provide updates ...

Field Service Technician (Hardware Break/Fix) – Liverpool Location: Liverpool Skill Level: Level 2 Technician Start Date: asap Travel Requirement: Up to 50%+ daily travel Pay : £150.00 Role Overview We are seeking an experienced Field Service Technician to provide hardware break/fix support … deskside support and requires hands-on hardware diagnostic and repair experience. The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment . Key Responsibilities Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware. ...

function, offering the opportunity to shape and drive a proactive Problem Management capability in a professional services environment where stability, performance and client service are critical. Reporting to the Technical Services Head, you will operate as a specialist 2nd/3rd line function, taking ownership of recurring, widespread … printer support where required Owning and maintaining the IT knowledge base for Problems, Known Errors and Workarounds About You We are seeking a proactive, customer-focused IT professional who thrives on identifying root causes rather than repeatedly applying short-term fixes. You will demonstrate: A strong customer service ...

proud to be supporting a growing technology business that provides high quality managed services, infrastructure support, and technical project delivery to a diverse customer base. This is a mid/senior-level position for an engineer who loves solving problems, delivering exceptional customer service, and taking ownership … complex technical issues. You will be a technical point of escalation for colleagues, support customer environments across cloud and on-premise infrastructures, and play a hands-on role in the successful delivery of projects. The Role As a senior member of the support team, you will take responsibility ...

Location: Multi-site (College Environment) – Full UK Driving Licence Required Contract: Full-time, Permanent Overview We are seeking a proactive and customer-focused IT Technician to deliver high-quality technical support across multiple sites. This role is hands-on and varied, providing front-line support for users. The ideal … Windows 10/11, Microsoft 365, Active Directory, and general networking fundamentals. Ability to troubleshoot hardware and software issues efficiently. Excellent communication and customer service skills. Full UK driving licence and access to a vehicle. Desirable Skills Experience working in education or multi-site environments. Knowledge of Intune ...

allowance, wellbeing programs, and private medical benefits. Key Responsibilities As Client Manager, you will be seeking opportunities to drive revenue growth within an existing customer portfolio Manage and close renewal opportunities with existing customers, ensuring timely follow-up and strong relationship management to support retention and growth. Achieve … exceed revenue targets by identifying and delivering up-sell and cross-sell opportunities. Identify account challenges and customer needs while clearly demonstrating the business value of our products and services. Deliver a high-quality customer experience through consistent and meaningful engagement. Maintain accurate planning, documentation, reporting ...

ROLE Manage daily IT support activities for the UK IT team, ensuring departmental availability during core business hours and that local IT support remains customer-focused while delivering effective services to the business. Provide second-line IT support for all UK Group companies across the UK and Ireland, supporting … both in person and remotely at multiple locations. Responsibilities include preparing monthly reports on UK IT team performance and proactively identifying opportunities to improve service levels. In addition to IT support duties, this role involves assisting with daily monitoring, administration, and support of the local infrastructure environment. The infrastructure ...

Main Purpose: Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised applications, reports, data and hardware. Specific Responsibilities: To respond to Clients requests … participate in Naviams Out of Hours on-call support rota. To attend training sessions as and when necessary. Any other activities that the Service Desk Manager may deem necessary. Person Specification The ideal candidate will be an analytical problem solver, with experience in IT Support in similar organisations. ...

Main Purpose: Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised applications, reports, data and hardware. Do not pass up this chance, apply quickly … participate in Naviams Out of Hours on-call support rota. To attend training sessions as and when necessary. Any other activities that the Service Desk Manager may deem necessary. Person Specification The ideal candidate will be an analytical problem solver, with experience in IT Support in similar organisations. ...

office for training, team events etc. Key responsibilities Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions. Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice … customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis. Collaboration: Collaborate with ...

office, remotely or hybrid. Based in Bolton, we offer hands on local support backed by strong remote capabilities. We're a collaborative, customer focused team with a genuine passion for technology and a commitment to doing the right thing. We're seeking a dynamic, enthusiastic individual to lead … Engineering Team. Reporting to the Managing Director, you'll oversee high-quality service delivery across IT, telecoms, connectivity and cloud platforms, acting as a senior escalation point while providing strong technical leadership. This role blends technical expertise, customer service excellence and people management to drive continual improvement ...

TEAM Engineering LOCATION Harrogate REPORTS TO Head of Engineering VERSION & DATE V3.0 05/03/26 ABOUT REDCENTRIC Redcentric is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and Collaboration, designed and delivered by our own highly … projects Work closely with the Project Managers and Network Engineers to ensure efficient bookings to meet project delivery dates Attend (via Teams) monthly service reviews with key 3rd party Field Suppliers Document and maintain processes in line with working practices Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification ...

Title: 1st Line Support Engineer – Service Desk Location: Preston, UK (Office based) Salary: £28,000- £30,000 DOE + Benefits Employment Type: Full Time *All applicants must have the right to work in the UK, our client cannot provide sponsorship* About the Company Our client is a growing … based in Preston, delivering managed IT, cloud, and security services to a variety of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture. Role Overview We are seeking a 1st Line Support Engineer to join a busy service desk team. This ...

Title: Network Engineer Location: Northwest Salary: Competitve Type: Permanent Sector: Public Sector Job Description We are looking to recruit a highly service focused 2nd line technical support engineer to provide remote and occasional on-site support for customers’ network infrastructure. Therefore the successful candidate will need to be based … firewalls, and access points. Responsible for: 2nd line technical support of LAN, WAN, Wi-Fi and Security networks. Fault finding through to resolution and customer satisfaction. Producing documentation, reports and diagrams plus record keeping. Technical installation, testing and support delivering data services. Experience in an ITSM toolset essential Service ...

Clients needs. We have invested in the latest tools and technology to find the best talent to meet our Clients business needs from Sales, Customer Service/Support, Field Service/Engineering, IT, Finance, Warehousing, Operations, Quality, Regulatory, project Management, Logistics, Facilities Management, Procurement … person, virtually or by telephone Computer-literate with experience of a CRM system Strong sales skills with the ability to sell a professional service The ability to hit & exceed revenue/sales targets set. You must have as a Business Development Executive The right to work ...

accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). Job description Job responsibilities We are looking for someone who can: Respond to users software/hardware queries via email or phone Talk … support tools. Strong ability to multitask in a fast-paced IT support environment. Self-motivated with strong workload management and timekeeping skills. Passionate about customer service and consistent communication Previous experience within the IT healthcare sector, with an understanding of industry-specific systems, compliance, and data sensitivity. (Desirable ...

Apprentice IT Support Technician An Apprentice IT Support Technician/Engineer is required by an IT Managed Service Provider based in Blackburn , Lancashire , working 40 hours per week . We manage and maintain the IT network infrastructure for a broad range of clients across the North West of England … servers in physical and virtual environments Assist with Group Policy (GPO) implementation and synchronisation with cloud technologies such as Microsoft 365 Work within defined Service Level Agreements (SLAs) Update and maintain internal documentation and ticketing systems Communicate technical solutions to clients in clear, non-technical language Technical Skills & Knowledge ...

sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role ...

Line IT Support Engineer Location: Blackburn (Hybrid Working) Salary: Up to £35,000 (depending on experience) A growing and forward-thinking Managed Service Provider based in Blackburn is looking for a 1st or 2nd Line IT Support Engineer to join their expanding technical team. This is a great opportunity … part of a collaborative support team providing high-quality technical support to a range of businesses, resolving issues efficiently and delivering excellent customer service. The Role As a 1st or 2nd Line IT Support Engineer, you’ll be responsible for supporting users with a wide range of IT issues ...

plan that delivers a superior brand and shopping experience for customers. Responsible for developing and executing e-commerce strategies to drive revenue growth, improve customer experience, and increase profitability. Main Responsibilities and Duties: Sort and store company files in a succinct and orderly manner Design of the website … products) Manage the company TikTok with regards to seller centre, Advert campaigns etc. Manage Website/Shopify/eBay/Amazon sales to ensure customer satisfaction. Liase with customer service, social media and marketing teams where applicable Manage company subscription app Manage product catalogue/labels/ ...