126 to 150 of 508 Customer Service Jobs in the North of England

at 00:00 Expired Wednesday 18 June 2025 at 23:59 A bit about us At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS) - we're a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain … a key role within the Gamma Channel Sales team. You will play a crucial role in assisting the sales team by managing administrative tasks, ensuring smooth operations, and enhancing customer satisfaction. This position requires excellent organizational skills, strong communication abilities, and a proactive approach to problem-solving. What will you be doing day-to-day? Assist the sales team … with daily administrative tasks, including data entry, order processing, and managing customer accounts. Prepare and distribute sales reports, presentations, and proposals. Coordinate with other departments to ensure timely delivery of products and services. Handle customer inquiries and provide exceptional customer service. Maintain and update customer databases and CRM systems. Assist in the preparation and execution of More ❯

that keep people moving safely and efficiently across the UK and Ireland . SWARCO The Better Way. Every Day. What you will do We have a vacancy for a Service Delivery Manager - based in Dublin. Responsibilities include: Maintaining and publishing an integrated master schedule (PPM, statutory inspections, projects, reactive works). Reviewing and approving risk assessments/method statements … completion. Monitoring live work orders; intervening when SLA risk thresholds reached; re prioritise resources dynamically. Tracking technician utilisation, travel efficiency, and first time fix rates; implement improvement actions. Reviewing customer service review pack: performance vs. KPIs, safety metrics, incident log, variations register, improvement actions, forecast. Conducting routine field quality audits; capture non conformances and close out actions. Managing … record leading dispersed field based technical teams (electrical/mechanical/ITS/communications or similar infrastructure environments). Demonstrated success delivering against contractual SLAs/KPIs in a customer facing service environment. Evidence of building and managing work programmes balancing planned and reactive workload. Experience auditing and enforcing compliance with H&S and quality procedures. Commercial awareness More ❯

to join our Helpdesk team located in our Bolton office on a Monday to Friday basis Here, you will work in an established team dedicated to a single Banking customer, where you will provide various helpdesk solutions to the client including reactive maintenance, planned preventative maintenance, cost, and budget tracking Actions will include: Ensure all supply-chain jobs are … that may affect the contract performance or cause client dissatisfaction To update the system with latest status and comments relating to jobs issued to the supply chain Ensure the customer is kept aware of the progress of a job and any reasons for delay relating to the supply chain Encourage customer feedback and promote a feeling of involvement … by maintaining contact with the customer and carrying out customer service feedback questionnaires. Respond in a professional and courteous manner to every customer, recording all requests for service to accurately reflect correct priority for work based on health, safety, business criticality and customer expectation. Administer the system, ensuring information is correct and kept up More ❯

Primary Care IT Estate supports the delivery of effective patient care across North Cumbria. We'll need you to draw on your technical skills to deliver the best possible service to our customers. Our customer base is large and diverse in its requirements and IT skills and as such you will need excellent We're looking for individuals … with a passion for service improvement and the motivation to succeed. Apply now! Main duties of the job The primary purpose of this role is to develop and maintain software asset configuration for the Primary Care estate. Working alongside colleagues to ensure optimum performance and develop supporting standard support procedures. Working as a member of a small primary care … team the role will be predominantly desk based. Whilst the area of focus will be primary care there will be a requirement to assist other NHS users to meet service needs. There will occasionally be a requirement to provide on-site technical support to meet service need. In relation to all aspects of the role there will be More ❯

enthusiastic and detail-oriented Account Manager to join our team in Crewe, United Kingdom. As an Account Manager at our organization, you will play a crucial role in understanding customer needs, analysing data, and fostering strong relationships to drive business growth and customer retention. Oversee customer growth, training, and development of best practices to drive business value … and return on investment Analise and explore data from various CRM systems to understand the drivers behind customer account closures Serve as the primary point of contact for assigned accounts, providing excellent customer service and support Conduct regular check-in calls and account reviews to assess and track customer satisfaction levels Identify and mitigate churn risks … through proactive outreach campaigns Recognize and capitalize on upsell opportunities when applicable Collaborate with internal teams to ensure customer needs are met efficiently What do we expect of you? Proactive team player with innovative ideas to inspire client loyalty and adoption Strong interpersonal skills and experience initiating and building positive relationships Commercial acumen with good track record of similar More ❯

part of the IT team comprising of remote and field based staff, ensuring the Primary Care IT Estate supports the delivery of effective patient care across North Cumbria. Our customer base is large and diverse in its requirements. As well as drawing on your technical skills, excellent customer service is really important. We're looking for individuals … with a passion for service improvement and the motivation to succeed. Apply now! Main duties of the job The focus of this role is providing remote technical support to a modern Windows 11/Office 365 desktop estate. As well as the core clinical information system there is a wide range of third party clinical and business applications in … team the role will be predominantly desk based. Whilst the area of focus will be primary care there will be a requirement to assist other NHS users to meet service needs. There will occasionally be a requirement to provide on-site technical support to meet service need. In relation to all aspects of the role there will be More ❯

The Head of CRM is a pivotal role responsible for leading and managing the organization's Customer Relationship Management (CRM) strategy and operations. You will be responsible of transforming our Salesforce CRM platform to enhance customer engagement and drive sales growth. You will collaborate with key leaders across various functions to evaluate and improve our commercial and customer … and exceed performance KPIs and sales targets through proactive engagement, strategic planning, and effective execution. Technology Partnership and Innovation Position the team to become a strong technology partner for customer facing departments using Salesforce. Decide on the best solutions for business capabilities and requirements in close alignment with technology leadership. Oversee the implementation and optimization of Salesforce Configure, Price … Quote (CPQ) as a backbone for the ARR subscription model. Double down on our sales & service cloud solutions and work towards a high degree of process and agent automation. Ensure the automated integration of CRM with the Awin platform and relevant enterprise systems. Align priorities and solution design with technical stakeholders (e.g. Product, Engineering). Proactively review the application More ❯

Here at Chubb Fire & Security we're looking to add aField Service Engineerto join ourLarge Project Team based across Yorkshire. Ideally based out of York or Leeds this is a key role for us, working on prestigious sites across the region within Security Systems. About Us, Our Culture & What We Can Offer You Chubb Fire & Security have been protecting … Central Benefits Platform offering a wide variety discounts Health & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence Goals and Objectives: To provide first line service and routine maintenance activities and support to all the company & third party products in use, throughout the region. Responsibilities: To repair, maintain and service systems in accordance with … Qualifications/Experience/Knowledge: Good basic education and ideally a relevant qualification in the electrical/Electronic industry. Alternatively able to demonstrate in depth knowledge through assessment. Field Service Experience. Good standard of IT skills. (Computer Literate). Good level of Customer Service experience. IPAF, ECS, CSCS, Safety Passport holder or similar would be beneficial. Full More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

Are you a tech-savvy individual with strong communication skills, looking to build your career in IT support? If so, this is a fantastic opportunity to join our client service desk team as a 1st Line Support Engineer and provide essential technical assistance to clients while growing your expertise in a dynamic environment. About the Role As a 1st … more complex problems to the 2nd and 3rd Line Support teams, vendors and third parties when necessary. You’ll be key in ensuring our clients customers receive prompt, effective service, all while working in a supportive, local team environment. As a 1st Line Support you will: Provide first-line technical support, logging and categorizing incidents and service requests. … from ticket creation to resolution, ensuring timely updates and clear communication with clients. Managing incident resolutions within agreed SLA, keeping customers updated on progress. Provide feedback to help improve Service Desk operations and contribute to continuous improvement. Proactive monitoring and fault reporting. Contribute to a positive CSAT result by always ensuring customer satisfaction. Incident detection and diagnosis using More ❯

of a dynamic and results-oriented individual to assume the position of Account Executive within our Mid-Market Sales team. This role would suit an individual with 2+ years customer/sales experience, ideally within the industry although other relevant sales experience will be considered, who is looking to begin or develop their sales career within the IT sector. … The ideal candidate will have experience in generating new business, demonstrate proficiency in effectively managing customer relationships and possess the ability to manage complex sales processes in collaboration with other internal/external individuals. Based within commuting distance of our Reading office, the successful candidate will work within Bytes' Mid-Market Sales organisation (defined as organisations up to … employees), winning, developing and growing mid-market accounts. Responsible for identification through to close of solutions and opportunities whilst delivering exceptional customer service and customer satisfaction, and development of strongvendor relationships. This role will collaborate across other sales roles such as Sales Support, Technical Sales, Solutions Specialists as well as functional teams such as accounts, support and More ❯

a successful sales career earning up to £35,000 OTE in your first year! You will: Conduct outbound calls to potential customers to introduce our products/services. Identify customer needs and provide appropriate product recommendations. Present demonstrations of the r2c Online platform using Teams/Zoom highlighting the benefits and features of our products/services. Close sales … deals and achieve monthly sales targets. Maintain accurate and up-to-date records of all sales activities and customer interactions in the CRM system. Provide exceptional customer service by addressing customer inquiries and resolving any issues or concerns. Collaborate with the sales team to develop strategies for achieving sales goals and improving overall sales performance. Stay … We're Looking For: To succeed in this role you will need to be focussed and resilient with a passion for sales and a dedication to providing a great customer experience. Full training is given but some previous sales experience, along with enthusiasm and a desire to succeed is essential. Ideally you will have: Previous experience in telesales or More ❯

Power Platform, M365, and Active Directory. Your experience will include the following: Leading formal workshops with clients to gather requirements, displaying knowledge of the business environment in defining the customer's needs. Hold an advanced Microsoft Dynamics 365 CE/CRM functional certification such as Microsoft Certified: Dynamics 365 Marketing/Sales/Customer Service Functional Consultant … Services, Energy, Resources and Industry, Consumer Goods, Retail, Manufacturing, Life Sciences, Telecoms, Media, Technology or equivalent. Familiarity with Microsoft AI capabilities such as Dynamics 365 Copilot, Nuance, or OpenAI Service Builder. Field Service, HR, F&O or equivalent. Experience in high-level planning and implementation methodology of projects, using agile Scrum methodology. Experience with process mapping and development More ❯

Power Platform, M365, and Active Directory. Your experience will include the following: Leading formal workshops with clients to gather requirements, displaying knowledge of the business environment in defining the customer's needs. Hold an advanced Microsoft Dynamics 365 CE/CRM functional certification such as Microsoft Certified: Dynamics 365 Marketing/Sales/Customer Service Functional Consultant … Services, Energy, Resources and Industry, Consumer Goods, Retail, Manufacturing, Life Sciences, Telecoms, Media, Technology or equivalent. Familiarity with Microsoft AI capabilities such as Dynamics 365 Copilot, Nuance, or OpenAI Service Builder. Field Service, HR, F&O or equivalent. Experience in high-level planning and implementation methodology of projects, using agile Scrum methodology. Experience with process mapping and development More ❯

Here at Optum, we are excited to share that we are currently looking for a 1st Line Support Analyst ?to come and join our customer-driven, diligent, and collaborative team on a permanent basis. Working with our customers, we are leading the way in the delivery of patient-centred, connected, digitally enabled health and care services. Our customers and … for-profit organisations, and specialist services. We are committed to developing the next generation of healthcare technology that will truly make a difference What youll do Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support patient care across the UK by professionally diagnosing and resolving issues within our … bespoke hardware and software products. This is the perfect opportunity if you are looking to break into the technology industry and join a collaborative service support team. This doesnt mean we need you to have extensive technology support experience; we can teach you that, but the roles will see you have a more technical focus and will provide you More ❯

This is an exciting opportunity to join Burton Security, a small but ambitious and successful company specialising in the manufacture, distribution, installation and aftersales service of physical security solutions. Due to rapid sales growth, we are looking for positive, enthusiastic individuals to join their friendly service team, helping customers and scheduling engineers. In addition to a good basic … pay schemes after a qualifying period. The primary role will be liaising with customers, dealing with ATM recoveries and upgrades, processing orders and coordinating field engineers to attend reactive service jobs for our key customers across the UK. Daily duties will include: Providing 1 st line service support to customers. Processing sales orders. Log, triage, and assign jobs … to service engineers based on urgency, location, and availability. Ensuring we meet service level agreements in place with our key customers. Liaising with technical support and our lead engineers. Liaising with our fabrication department to organise product upgrades. Inputting service call data onto our system and tracking the progress. Producing quotations for requested works and invoicing for More ❯

Do you have a passion for helping customers? Do you take pride in delivering exceptional service? Are you eager to build a rewarding career in customer support? If so, the Customer Support Apprentice role at Sage could be the perfect opportunity for you! Role Speaking to our customers to deliver a structured solution with confidence. Demonstrate and … deliver exceptional problem solving and trouble shooting skills. Ability to ask the right questions to gain an understanding of the customer's business. Generate leads for our sales department by recommending alternative product/services that could save the customer money and time. Think on your feet and quickly research to find an answer for the customer query. Training Potential permanent position upon successful completion of the apprenticeship. Apprenticeship Standard Customer service practitioner (level 2) Training Provider MIDDLESBROUGH COLLEGE Working Week Monday - Friday Hours to be confirmed Hybrid Working Expected Duration 1 Year Positions Available 10 Closing Date Monday, 1st September 2025 Start Date Monday, 6th October 2025 Desired Skills Communication skills IT skills More ❯

extra wellness day! A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Bradford/Hybrid Working (a mix of office and home working) Work type: Permanent. 37 hours per week … Monday Friday between the working window of 8:00am-6:00pm. We have an exciting opportunity for a Digital Product Manager Conservational AI to join the Customer Experience function at Yorkshire Water. What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the … that achieves valuable outcomes linked to company goals. This includes working cross-functionally with your squad and business stakeholders to create and execute a digital product strategy that improves customer satisfaction and reduces the need to contact. Youll understand the value the squad are generating and be focussed on hitting goals making sure the team are highly engaged. Working More ❯

UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right. Our service is free for everyone. About the role A fantastic opportunity has arisen to join our team as Lead ICT Service … the ICT Director and being a member of the ICT leadership team. You will be joining at an exciting time, as we continue to evolve through our digital and service transformation. You will be responsible for building on improvements following the insource of services and recruitment of the team in 2019, and developing a service roadmap. You need … to be a strong leader, able to manage a team with a focus on customer service and experience. You will lead by example, engaging and motivating the team, and fostering an environment of continuous improvement. You will have end-to-end responsibility for PHSO's ICT services, providing expertise in the development, management, and performance of ITIL-aligned More ❯

MCSA/MD-100/MD-101, or Cisco CCNA) or equivalent experience. Experience supporting Windows 10, Windows Server, and Active Directory environments. Strong knowledge of ITIL practices and service management. Proven customer service and communication skills. Ability to prioritise tasks and manage time effectively under pressure. Desirable Experience: Previous experience working in pharmaceutical, biotech, or laboratory More ❯

The Service Level Management and Insights Lead will ensure that all SLA/XLA's are underpinned by service levels, which are agreed with D&T and its suppliers and will ensure that the measurement and reporting of the service level performance and quality is accurate, high quality and optimised through continual improvement. You will ensure that … which will provide the context to improve the services provided to our business colleagues and stores. This role will develop and be responsible for leading the delivery of the service level performance framework and Measurement and Reporting Roadmaps, which will set out the improvements that will be delivered to continuously improve the value provided to the business by the … of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just More ❯

Customer Tech Support Team Leader We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online. So we're on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and … we're looking for a Customer Tech Support Team Leader with a strong background in broadband, networking, or telecommunications to help us deliver exceptional customer service and technical support. Could that be you? If leading a team to provide outstanding technical support gets you out of bed in the morning, and ensuring seamless connectivity for customers puts … pm, once training is completed. Here's why you will love this role.... - Lead and develop a team of technical support advisors - Make a real impact by championing customer needs across the business - Work in a fast-paced environment where no two days are the same - Collaborate with engineering, operations, and product teams to enhance service quality - Be More ❯

Customer Tech Support Team Leader We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online. So we’re on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and … we’re looking for a Customer Tech Support Team Leader with a strong background in broadband, networking, or telecommunications to help us deliver exceptional customer service and technical support. Could that be you? If leading a team to provide outstanding technical support gets you out of bed in the morning, and ensuring seamless connectivity for customers puts … pm, once training is completed. Here's why you will love this role.... - Lead and develop a team of technical support advisors - Make a real impact by championing customer needs across the business - Work in a fast-paced environment where no two days are the same - Collaborate with engineering, operations, and product teams to enhance service quality - Be More ❯

within the End User Support Team, you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Role Providing a high level of customer service to customers via telephone, email, and the customer portal Gathering information from customers regarding their incidents … and recording accurately on the service management tool Prioritising incidents and requests, ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate Various administration duties such as receiving, packing, and dispatching goods Resolving incidents and requests in a logical and thorough manner. This may include using technologies such … our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. More ❯

the portfolio of solutions & services in existing & new Customers to achieve Individual GP targets long-term. Being responsible for creating and driving sales pipeline and growth Match solutions to customer requirements and assist customer in evaluation and comparison process. Regularly attend meetings at customer sites. Achieve and exceed sales targets Ensuring profitability while striving to improve the … customer's experience Follow up marketing activities and drive attendance to Bytes events/seminars and webinars. Attend Bytes Seminars/Marketing Events as a host for clients. Efficient use of CRM to manage opportunities and customer engagements. Complete all relevant Vendor Accreditation Exams Develop sustainable and scalable Sales Yield from Customers whilst providing excellent service and … the healthcare market - NHS ESSENTIAL An understanding of the Public Sector market including procurement frameworks ESSENTIAL Demonstrable experience presenting with external clients ESSENTIAL A proven track record of excellent customer service ESSENTIAL Good understanding of IT and Business IT challenges within the NHS ESSENTIAL Proven ability to achieve and exceed key performance indicator targets set ESSENTIAL TRAINING GIVEN More ❯