Customer Service Jobs in the North of England

126 to 150 of 1,247 Customer Service Jobs in the North of England

STEM Graduates - eDiscovery Project Coordinator

newcastle-upon-tyne, tyne and wear, north east england, United Kingdom
TransPerfect Legal
searches in our processing environment, advising clients on complex data analytics workflows, conferring with government agencies on production specifications, and addressing problems as needed. Customer service is a cornerstone of success here. We work closely together as a tight knit team, pushing ego aside so that we can … the Project Management team who will work towards becoming a Project Manager by embracing the following principles: Communication: the PC is responsible for monitoring customer communications. We do not use a “ticketing system” when working with our customers so it is up to the PM team to collectively manage … mistakes! What we're looking for: Must haves: Excellent organizational + communication skills to handle high volumes of emails in a timely manner Excellent customer service & teamwork skills (restaurant & retail experience is great!) Bachelor’s Degree from a 4-year college or university or equivalent work experience Comfortable More ❯
Posted:

Customer Service Apprenticeship

132 HANDSWORTH ROAD, SHEFFIELD, England
FONEFUNSHOP LTD
the reception Maintaining booking system for rooms Maintaining appropriate stock levels of office consumables Ordering supplies via the on-line ordering systems Archiving Training Customer service standard level 2, including Functional Skills in English and maths if required Training centre will be located at CDC , Cricket Inn Road … Sheffield , S2 1TR Training will be one day a week Opportunity to move into full time position upon completion of apprenticeship Apprenticeship Standard Customer service practitioner (level 2) Training Provider SHEFFIELD CITY COUNCIL Working Week Monday - Thursday, 9.00am - 5.00pm. Friday, 9.00am - 4.30pm (30 min lunch break). Expected … Closing Date Saturday, 31st May 2025 Start Date Monday, 2nd June 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications Maths & English GCSE More ❯
Employment Type: Intermediate Apprenticeship
Salary: £14,526.20 a year
Posted:

Complaints and Information Manager

North West London, London, United Kingdom
Barnet Homes Limited
colleagues across the business who do. Reporting to the Director of Strategy, you will help to shape and influence our culture of providing excellent customer service, both to external and internal customers, with a focus on all areas of our diverse business, including social housing and adult social … care. You will work closely and build relationships with colleagues, customers, and stakeholders in your role providing a comprehensive complaints and information requests service, including coordinating Freedom of Information, Subject Access Requests, and Members Enquiries. You will manage our team of Complaints and Information Officers, providing leadership and coaching … vision of our customers being our biggest advocates. To excel in this exciting role, you will be able to demonstrate a passion for excellent customer service, and be motivated, proactive, and professional. You will have the necessary strong interpersonal, organisation, and communication skills to be able to balance More ❯
Employment Type: Permanent
Salary: £50,000
Posted:

Desktop Support Technician

Broughton, yorkshire and the humber, United Kingdom
HCLTech
fulfilled. This position assists staff with technical support of desktop PCs/Laptops, applications, and related technology, along with providing a high level of customer satisfaction. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and … network connectivity. Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement To provide infrastructure administration functions Providing on-site cover as part of a shift arrangement Support inline with contracted business working hours … and associated systems administration activities Taking ownership of issues through to resolution on all appropriate requests Categorize and prioritize end user support requests and service requests by utilizing a customer ticketing system to track tickets and provide up-to-date status and information Ensuring regular customer interaction More ❯
Posted:

Desktop Support Technician

Broughton, north west england, United Kingdom
HCLTech
fulfilled. This position assists staff with technical support of desktop PCs/Laptops, applications, and related technology, along with providing a high level of customer satisfaction. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and … network connectivity. Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement To provide infrastructure administration functions Providing on-site cover as part of a shift arrangement Support inline with contracted business working hours … and associated systems administration activities Taking ownership of issues through to resolution on all appropriate requests Categorize and prioritize end user support requests and service requests by utilizing a customer ticketing system to track tickets and provide up-to-date status and information Ensuring regular customer interaction More ❯
Posted:

Medical Field Service Engineer, Biomedical Systems

Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
TRS Consulting
Medical Field Service Engineer, Biomedical Systems **An excellent opportunity for a skilled biomedical or medical engineer to join a market leading manufacturer offering exceptional opportunities for career development** Basic Salary £45,000 Car Allowance £7,000 Pension Scheme Excellent Opportunities for Career Advancement Year End Salary Review The Role … Medical Field Service Engineer, Biomedical Systems Following planned expansion, they now seek to recruit a technically focused Biomedical Field Service Engineer, responsible for the planned preventative maintenance, service and repair of their range of technologically innovative patient ventilators, patient monitors, critical care systems and anaesthesia delivery systems … ensuring that the highest levels of customer service are maintained at all times. Your Background - Medical Field Service Engineer, Biomedical Systems To be considered for this exciting opportunity, you must be able to demonstrate: A competent background in a customer facing field service engineering capacity More ❯
Employment Type: Permanent
Salary: £45,000
Posted:

IT Service Desk Analyst

York, North Yorkshire, United Kingdom
Hybrid / WFH Options
Reed Technology
IT Service Desk Engineer Location: Fully Remote Salary: £25-£28k - 18:00-02:00am shift Type: Permanent/Fulltime Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point of contact … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service … providing technical support, training and advice via phone, email, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear More ❯
Employment Type: Permanent
Salary: £25000 - £28000/annum
Posted:

Energy and Heat Network Coordinator

Manchester, North West, United Kingdom
Great Places Housing Association
energy efficiency and heat network systems. You will ensure accurate data reporting, resolve complex billing and heat network queries, and coordinate technical, administrative, and customer service functions across a growing portfolio. With upcoming Ofgem regulatory changes, you will play a key role in maintaining compliance and delivering excellent … service across the organisation. What youll be doing Assist with managing contracts for energy brokers, including landlord gas, electricity, water supplies, and heat network metering and billing. Provide support for colleagues, service providers, and customers regarding heat network and landlord utility enquiries. Collate and analyse data for tariff … setting, service charges, funding applications, compliance submissions, and KPI maintenance. Monitor team inboxes and respond to queries within service level agreements (SLAs). Support the service charge team with tariff setting, billing accuracy, heating charge reconciliations, forecasting, and debt management. Monitor and analyse energy consumption and heat More ❯
Employment Type: Permanent
Salary: £26,000
Posted:

Customer Success Manager

bradford, yorkshire and the humber, United Kingdom
Hybrid / WFH Options
MICHELIN Connected Fleet
Role: Customer Success Manager Location: Leeds, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high … We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong … able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing More ❯
Posted:

Customer Success Manager

leeds, west yorkshire, yorkshire and the humber, United Kingdom
Hybrid / WFH Options
MICHELIN Connected Fleet
Role: Customer Success Manager Location: Leeds, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high … We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong … able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing More ❯
Posted:

Customer Success Manager

Manchester, North West, United Kingdom
Adria Solutions
Customer Success Manager My Client is seeking a passionate and proactive Customer Success Manager to join their dynamic team. In this role, youll be responsible for guiding customers through their journey, ensuring they achieve their goals while using My Clients products and services. Acting as a trusted advisor … youll play a key role in customer retention and satisfaction, whilst embodying our Customer Obsessed Values. Key Responsibilities Dedicated Portfolio Management: Manage a portfolio of customer accounts, delivering tailored support and proactively identifying and mitigating risks. Customer Success Scorecard: Track and analyse customer adoption and … performance metrics, implementing improvement plans where necessary. Service Reviews & QBRs: Lead and participate in regular customer service reviews and quarterly business reviews, gathering feedback and driving enhancements. Customer Lifecycle Management: Own the customer journey across all lifecycle stages, working cross-functionally to optimise each touchpoint More ❯
Employment Type: Permanent
Salary: £55,000
Posted:

Business Development Manager

Crewe, Cheshire, United Kingdom
Hybrid / WFH Options
CPJ Recruitment
Lucrative new business field sales role selling service contracts Business Development Manager - Service Contracts Area: North West BB CH WA CW FY L LL PR WN The Role of Business Development Manager This is a field/home-based business development sales role. You will target B2B businesses … a new business role where you will be responsible for self-generating appointments and building a strong pipeline. You will be selling an essential service with high demand, making the ability to identify and approach the target market crucial. With high order values, there is significant earning potential the … performers exceed 80K. The role is four days in the field and one day working from home. You will be supported by excellent operational service levels, outstanding customer service, and a world-class marketing team. As a Business Development Manager, you will present tailored solutions to prospective More ❯
Employment Type: Permanent
Salary: GBP 35,000 - 40,000 Annual
Posted:

Technical Support Engineer Tier I

bradford, yorkshire and the humber, United Kingdom
Hybrid / WFH Options
Action1
a multi-billion-dollar industry-leading cybersecurity company. Introduction: We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients. Key responsibilities: Provide timely, efficient technical support with prompt responses to customer inquiries. Troubleshoot and resolve customer … post-troubleshooting to ensure full product functionality. Collaborate with the engineering team to address complex technical challenges. Work closely with the product team, incorporating customer feedback into product improvements. Build and maintain an internal knowledge base with useful guides and solutions. Continuously refine and enhance the customer support … process for better efficiency. Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. Participate in customer meetings when needed to troubleshoot and resolve issues directly. An ideal candidate will: Have strong expertise in Microsoft Windows operating systems. Ability to identify and troubleshoot failed patch installations. More ❯
Posted:

Technical Support Engineer Tier I

wakefield, yorkshire and the humber, United Kingdom
Hybrid / WFH Options
Action1
a multi-billion-dollar industry-leading cybersecurity company. Introduction: We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients. Key responsibilities: Provide timely, efficient technical support with prompt responses to customer inquiries. Troubleshoot and resolve customer … post-troubleshooting to ensure full product functionality. Collaborate with the engineering team to address complex technical challenges. Work closely with the product team, incorporating customer feedback into product improvements. Build and maintain an internal knowledge base with useful guides and solutions. Continuously refine and enhance the customer support … process for better efficiency. Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. Participate in customer meetings when needed to troubleshoot and resolve issues directly. An ideal candidate will: Have strong expertise in Microsoft Windows operating systems. Ability to identify and troubleshoot failed patch installations. More ❯
Posted:

Technical Support Engineer Tier I

york, yorkshire and the humber, United Kingdom
Hybrid / WFH Options
Action1
a multi-billion-dollar industry-leading cybersecurity company. Introduction: We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients. Key responsibilities: Provide timely, efficient technical support with prompt responses to customer inquiries. Troubleshoot and resolve customer … post-troubleshooting to ensure full product functionality. Collaborate with the engineering team to address complex technical challenges. Work closely with the product team, incorporating customer feedback into product improvements. Build and maintain an internal knowledge base with useful guides and solutions. Continuously refine and enhance the customer support … process for better efficiency. Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. Participate in customer meetings when needed to troubleshoot and resolve issues directly. An ideal candidate will: Have strong expertise in Microsoft Windows operating systems. Ability to identify and troubleshoot failed patch installations. More ❯
Posted:

Technical Support Engineer Tier I

doncaster, yorkshire and the humber, United Kingdom
Hybrid / WFH Options
Action1
a multi-billion-dollar industry-leading cybersecurity company. Introduction: We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients. Key responsibilities: Provide timely, efficient technical support with prompt responses to customer inquiries. Troubleshoot and resolve customer … post-troubleshooting to ensure full product functionality. Collaborate with the engineering team to address complex technical challenges. Work closely with the product team, incorporating customer feedback into product improvements. Build and maintain an internal knowledge base with useful guides and solutions. Continuously refine and enhance the customer support … process for better efficiency. Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. Participate in customer meetings when needed to troubleshoot and resolve issues directly. An ideal candidate will: Have strong expertise in Microsoft Windows operating systems. Ability to identify and troubleshoot failed patch installations. More ❯
Posted:

Technical Support Engineer Tier I

aberdeen, north east scotland, United Kingdom
Hybrid / WFH Options
Action1
a multi-billion-dollar industry-leading cybersecurity company. Introduction: We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients. Key responsibilities: Provide timely, efficient technical support with prompt responses to customer inquiries. Troubleshoot and resolve customer … post-troubleshooting to ensure full product functionality. Collaborate with the engineering team to address complex technical challenges. Work closely with the product team, incorporating customer feedback into product improvements. Build and maintain an internal knowledge base with useful guides and solutions. Continuously refine and enhance the customer support … process for better efficiency. Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. Participate in customer meetings when needed to troubleshoot and resolve issues directly. An ideal candidate will: Have strong expertise in Microsoft Windows operating systems. Ability to identify and troubleshoot failed patch installations. More ❯
Posted:

Technical Support Engineer Tier I

chester, north west england, United Kingdom
Hybrid / WFH Options
Action1
a multi-billion-dollar industry-leading cybersecurity company. Introduction: We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients. Key responsibilities: Provide timely, efficient technical support with prompt responses to customer inquiries. Troubleshoot and resolve customer … post-troubleshooting to ensure full product functionality. Collaborate with the engineering team to address complex technical challenges. Work closely with the product team, incorporating customer feedback into product improvements. Build and maintain an internal knowledge base with useful guides and solutions. Continuously refine and enhance the customer support … process for better efficiency. Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. Participate in customer meetings when needed to troubleshoot and resolve issues directly. An ideal candidate will: Have strong expertise in Microsoft Windows operating systems. Ability to identify and troubleshoot failed patch installations. More ❯
Posted:

Technical Support Engineer Tier I

leeds, west yorkshire, yorkshire and the humber, United Kingdom
Hybrid / WFH Options
Action1
a multi-billion-dollar industry-leading cybersecurity company. Introduction: We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients. Key responsibilities: Provide timely, efficient technical support with prompt responses to customer inquiries. Troubleshoot and resolve customer … post-troubleshooting to ensure full product functionality. Collaborate with the engineering team to address complex technical challenges. Work closely with the product team, incorporating customer feedback into product improvements. Build and maintain an internal knowledge base with useful guides and solutions. Continuously refine and enhance the customer support … process for better efficiency. Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. Participate in customer meetings when needed to troubleshoot and resolve issues directly. An ideal candidate will: Have strong expertise in Microsoft Windows operating systems. Ability to identify and troubleshoot failed patch installations. More ❯
Posted:

Technical Support Engineer Tier I

sheffield, south yorkshire, yorkshire and the humber, United Kingdom
Hybrid / WFH Options
Action1
a multi-billion-dollar industry-leading cybersecurity company. Introduction: We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients. Key responsibilities: Provide timely, efficient technical support with prompt responses to customer inquiries. Troubleshoot and resolve customer … post-troubleshooting to ensure full product functionality. Collaborate with the engineering team to address complex technical challenges. Work closely with the product team, incorporating customer feedback into product improvements. Build and maintain an internal knowledge base with useful guides and solutions. Continuously refine and enhance the customer support … process for better efficiency. Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. Participate in customer meetings when needed to troubleshoot and resolve issues directly. An ideal candidate will: Have strong expertise in Microsoft Windows operating systems. Ability to identify and troubleshoot failed patch installations. More ❯
Posted:

Technical Support Engineer Tier I

liverpool, north west england, United Kingdom
Hybrid / WFH Options
Action1
a multi-billion-dollar industry-leading cybersecurity company. Introduction: We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients. Key responsibilities: Provide timely, efficient technical support with prompt responses to customer inquiries. Troubleshoot and resolve customer … post-troubleshooting to ensure full product functionality. Collaborate with the engineering team to address complex technical challenges. Work closely with the product team, incorporating customer feedback into product improvements. Build and maintain an internal knowledge base with useful guides and solutions. Continuously refine and enhance the customer support … process for better efficiency. Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. Participate in customer meetings when needed to troubleshoot and resolve issues directly. An ideal candidate will: Have strong expertise in Microsoft Windows operating systems. Ability to identify and troubleshoot failed patch installations. More ❯
Posted:

Technical Support Engineer Tier I

manchester, north west england, United Kingdom
Hybrid / WFH Options
Action1
a multi-billion-dollar industry-leading cybersecurity company. Introduction: We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients. Key responsibilities: Provide timely, efficient technical support with prompt responses to customer inquiries. Troubleshoot and resolve customer … post-troubleshooting to ensure full product functionality. Collaborate with the engineering team to address complex technical challenges. Work closely with the product team, incorporating customer feedback into product improvements. Build and maintain an internal knowledge base with useful guides and solutions. Continuously refine and enhance the customer support … process for better efficiency. Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. Participate in customer meetings when needed to troubleshoot and resolve issues directly. An ideal candidate will: Have strong expertise in Microsoft Windows operating systems. Ability to identify and troubleshoot failed patch installations. More ❯
Posted:

Technical Support Engineer Tier I

stockport, north west england, United Kingdom
Hybrid / WFH Options
Action1
a multi-billion-dollar industry-leading cybersecurity company. Introduction: We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients. Key responsibilities: Provide timely, efficient technical support with prompt responses to customer inquiries. Troubleshoot and resolve customer … post-troubleshooting to ensure full product functionality. Collaborate with the engineering team to address complex technical challenges. Work closely with the product team, incorporating customer feedback into product improvements. Build and maintain an internal knowledge base with useful guides and solutions. Continuously refine and enhance the customer support … process for better efficiency. Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. Participate in customer meetings when needed to troubleshoot and resolve issues directly. An ideal candidate will: Have strong expertise in Microsoft Windows operating systems. Ability to identify and troubleshoot failed patch installations. More ❯
Posted:

Technical Support Engineer Tier I

preston, lancashire, north west england, United Kingdom
Hybrid / WFH Options
Action1
a multi-billion-dollar industry-leading cybersecurity company. Introduction: We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients. Key responsibilities: Provide timely, efficient technical support with prompt responses to customer inquiries. Troubleshoot and resolve customer … post-troubleshooting to ensure full product functionality. Collaborate with the engineering team to address complex technical challenges. Work closely with the product team, incorporating customer feedback into product improvements. Build and maintain an internal knowledge base with useful guides and solutions. Continuously refine and enhance the customer support … process for better efficiency. Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. Participate in customer meetings when needed to troubleshoot and resolve issues directly. An ideal candidate will: Have strong expertise in Microsoft Windows operating systems. Ability to identify and troubleshoot failed patch installations. More ❯
Posted:

Technical Support Engineer Tier I

warrington, cheshire, north west england, United Kingdom
Hybrid / WFH Options
Action1
a multi-billion-dollar industry-leading cybersecurity company. Introduction: We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients. Key responsibilities: Provide timely, efficient technical support with prompt responses to customer inquiries. Troubleshoot and resolve customer … post-troubleshooting to ensure full product functionality. Collaborate with the engineering team to address complex technical challenges. Work closely with the product team, incorporating customer feedback into product improvements. Build and maintain an internal knowledge base with useful guides and solutions. Continuously refine and enhance the customer support … process for better efficiency. Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. Participate in customer meetings when needed to troubleshoot and resolve issues directly. An ideal candidate will: Have strong expertise in Microsoft Windows operating systems. Ability to identify and troubleshoot failed patch installations. More ❯
Posted:
Customer Service
the North of England
25th Percentile
£23,504
Median
£25,625
75th Percentile
£33,250
90th Percentile
£53,093